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Google Voice Pricing Guide in 2024

Updated: May 3, 2024, 6:21pm

Table of Contents

What is google voice, google voice pricing and plans, which plan should you choose, google voice discounts, google voice free trial: what you should know, bottom line, frequently asked questions (faqs).

Google Voice is a popular voice-over-internet-protocol (VoIP) telephone service for users with a Google account and a phone number. It offers a personal or business phone number that enables seamless communication through landline, mobile phone or the internet. The service covers calls from the U.S., Canada and European countries.

Read our guide to learn more about Google Voice pricing. We’ll review and compare each plan, so you can decide which option works best for your business needs.

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Google Voice is a telecommunications service provided by Google that’s packed with dedicated features for calling, text messaging and voice mail. You can set up a personal or business phone number to communicate with clients and colleagues anytime and anywhere. The service is available on smartphones, tablets and computers.

Your Google Voice phone number can be connected to your existing phone numbers. You can manage calls and messages from multiple devices using a single number. The service has features for call forwarding, voice mail, text messages and international calls.

Google Voice is available for free for anyone with a Google account. The free plan is ideal for freelancers and solo entrepreneurs needing a business phone number.

For paid plans, the pricing breaks down into three straightforward options. The availability of the service and its features might vary by region. Users can quickly cancel their subscriptions to stop further billing. You can also request a refund within six months of your original purchase. Here’s an overview of the available plans.

Google Voice Tiered Features and Plans

Starter ($10 per user per month)

Best for: Small businesses that seek a basic VoIP service for domestic calls and don’t need many extra bells and whistles.

The pricing breaks down to $10 per user per month. If you’re a freelancer or solo entrepreneur looking for a simple way to communicate with clients and colleagues, this plan is right for you. The biggest downside to the Starter plan is no ring groups and advanced reporting. If you need a dedicated sales team to collaborate or analyze call performance, this plan is not for you.

Standard ($20 per user per month)

Best for: Small and medium-sized businesses seeking advanced VoIP features for calls in Canada and the U.S. without advanced analytics.

The Standard plan is an upgrade from the Starter plan, offering advanced features for ring groups, desk phone support and ad-hoc user call recording. Unlike the Starter plan, which is limited to 10 users, this plan can cater to unlimited users. While there are unlimited domestic locations, there are no international locations. Pricing is $20 per user per month.

Premier ($30 per user per month)

Best for: This plan is ideal for businesses that need a collaborative sales team and advanced features to maximize sales opportunities.

The Premier plan is the most expensive option that Google Voice offers. It costs $30 per user per month. For this price, you get all the features that Google Voice offers. It includes more premium features such as advanced reporting and automatic user call recording. In addition, you get unlimited domestic, international and regional locations.

The best Google Voice plan will depend on your business needs. Solopreneurs or freelancers seeking basic features will find that the Starter plan is more than enough. Meanwhile, growing businesses needing unlimited domestic locations and collaborative features such as ring groups will find the Standard plan is the better option.

If your teams need advanced features for communication and analytics, then the Premier plan is the best fit. While it may be the most expensive option, it’s great for businesses that need to constantly communicate and collaborate with clients and colleagues to boost sales opportunities.

Google occasionally introduces promotions or offers that could help you get a much lower price for Google Voice services. These promotions can vary over time and by region.

Here are a few ways Google Voice discounts, or offers that might be available.

Utilize Google Workspace

Google sometimes bundles its services together, offering discounts to users who subscribe to multiple Google services. These services include Google Workspace (formerly G Suite), Google Fi or Google One storage plans.

Student or Educational Discount

Google often provides discounts to students and educational institutions. You can get these promos via its Google Workspace for Education team or from your Google Workspace partner.

Here is a price breakdown to see how some of Google Voice’s biggest competitors compare:

Google Voice vs. Line2

Both Google Voice and Line2 cater to both personal and business users. Both platforms offer features tailored to professional communication needs, such as unlimited domestic calling, SMS text messaging and a mobile app—but notable differences exist.

Google Voice lets you make domestic and international calls from your Google Voice number. In contrast, Line2’s international texting rates are 10 cents per outbound message. Calls outside the U.S. and Canada will also be charged additional fees based on their international rates.

Google Voice vs. Zoom Phone

Each competitor offers unlimited domestic calling, text messaging and a mobile app. Both platforms shine with their close integration with a video conferencing platform. Zoom Phone is integrated with the Zoom platform, which enables seamless transitions between voice and video calls. While Google offers video conferencing through Google Meet, it is separate from Google Voice.

Zoom Phone offers more advanced business-oriented features including call routing, queuing and analytics. While Google Voice offers analytics on higher-tier plans, they are generally less developed than the analytics Zoom Phone offers. In addition, Zoom Phone has auto-attendants and ring groups on the basic plan, while these are only available on higher-tier plans of Google Voice.

Google Voice is available as an add-on to your Google Workspace account. There are free trials for Google Workspace. However, Google Voice does not offer a free trial.

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Google Voice compares favorably to popular VoIP services thanks to its calling, voice mail and text messaging features. While it can meet the needs of most businesses, it doesn’t have as many advanced capabilities as other VoIP services. For more information, check out our list of best VoIP services and in-depth Google Voice reviews.

How much is Google Voice per month?

Google Voice starts from $10 to $30 per user per month. The ideal plan for your organization will depend on your business needs. If you are eligible for discounts, you could pay less to avail of its services.

Is Google Voice free anymore?

Google Voice is free for personal use for any user with a Google account. However, it has no free trial for paid plans for small businesses and organizations.

Does Google Voice charge per text?

A Google Voice number will enable you to send text messages at no extra charge to U.S. and Canadian numbers. Text messages delivered via Google Voice use Wi-Fi or mobile data. However, if you’re traveling outside the U.S. without Wi-Fi access, your mobile phone company could charge extra fees for sending texts.

What do I need for a VoIP phone system?

To use VoIP, you’ll need a reliable and fast internet connection. Because it’s a cloud-based tool, a lack of online service means you wouldn’t be able to use it.

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Learn the Benefits of Google Voice for business

There are many features in Google Voice that can provide value to your business. A business account is often a better fit for your workday needs than a personal account.  Compare features by account type .

Learn who’s eligible for a custom Google Voice phone number

If you live in one of these countries, you can get custom phone numbers for your business:

• Netherlands
• Switzerland
• United Kingdom
• United States

Learn about Google Voice for business features

When you subscribe to Google Workspace, you get access to these Google Voice features:

• Automated attendants : You can set up a menu system to direct callers to the correct people or departments in your organization. 
• Call transfer : You can transfer a call to another number from your computer or mobile device.
• Integration with Google Calendar and Google Meet : You can use Google Voice with other Google apps. For example, you can choose to send calls directly to voicemail when your Calendar shows you're out of the office.
• Phone number ownership : When employees leave, their phone numbers stay with the business.
• Ring groups : Ring groups are available to organizations in the beta program. Ring groups let members of your organization answer calls from a single Google Voice phone number.
• Voicemail transcription : Your voicemails are automatically transcribed in Google Voice.

Learn more about Google Voice for business features.

Learn more about Google Workspace subscriptions

Google Workspace starts at $6 per user per month and includes the following:

• An ad-free Gmail account with your company’s domain name, such as [email protected]
• Ownership of employee accounts
• 24/7 phone, email, and chat support
• Up to unlimited Gmail and Google Drive storage
• Mobile device management
• Advanced security and administrative controls

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Google Voice for Business: Pricing, Pros & Cons, Key Features

Bottom line: Google Voice for Business is a cost-effective virtual phone system with routing tools and unlimited domestic calling. It’s a great choice for businesses of any size that want simple cloud-based telephony within the US, Canada, and most of Europe.

To learn more, keep reading.

What is Google Voice?

• How It Works
• Pricing and Plans
• Key Features
• Pros and Cons
• How to Set Up
• Alternatives

Google Voice is a cloud VoIP phone service offering  virtual phone numbers , unlimited SMS texting, voicemail, and other business telephony features. Voice provides internet-based calling anywhere in the world, plus unlimited calls within the US, Canada, and domestically in most of Europe.

The app includes agent and supervisor dashboards accessible via desktop, mobile, VoIP phones, and web browsers (Chrome, Firefox, Microsoft Edge, Safari). Administrators can port pre-existing business phone numbers or purchase DID numbers from Google, choosing the area code and city. Easily add and remove new users and phone numbers within the admin portal.

The interface unifies business telephony features: call forwarding, auto attendants, ring groups, and voicemail. While priced separately from Google Workspace, Voice integrates seamlessly with Google business applications like Google Meet , Google Calendar, and Gmail.

How Does Google Voice for Business Work?

Google Voice for Business provides telephony over the Internet, rather than using a landline. Through the Google Voice app on desktop, mobile, and browser, users and administrators can access their phone system dashboards. Here, users can customize and access dozens of business phone features: unlimited domestic calling, SMS texting, voicemail, ring groups , and auto attendants to organize inbound calls.

From the administrator dashboard, account managers can purchase phone numbers from a city or area code of their choice. Easily add and remove users from the account, assigning numbers as needed. Accessing Google Voice requires just an internet-connected device, so teams can scale and add new users based anywhere in the world. Create ring groups that bundle users together to receive inbound calls, and build a self-service auto attendant menu to route inbound callers.

From the app, users can receive and make inbound calls from desktop, mobile, or browser. All you need is an internet connection. The user dashboard integrates right within the Google Interface, providing access to voicemail, call logs, and texting. Easily return calls with one click. Store and manage contacts right within the app, use the calendar to book appointments or video calls. While on call, users can forward calls, mute, hold, and more.

Google Voice for Business Pricing & Plans

Google Voice offers three business phone system subscriptions, at $10, $20, and $30 monthly per user.

Starter ($10 monthly per user) includes:

• 10-user maximum
• Desktop, web browser, and mobile apps
• User and admin dashboards
• Domestic phone numbers
• Unlimited domestic calling
• Unlimited SMS texting in the US
• Integrations with Google Meet and Google Calendar
• Voicemail and transcription
• Call Forwarding

Standard ($20 monthly per user) adds:

• Unlimited users
• Multi-level auto attendant
• Ring groups
• Desk phone support
• Ad hoc call recording

Premier ($30 monthly per user) adds:

• Unlimited international locations and users
• Automatic call recording

Google Voice for Business Key Features

Here’s an outline of Google Voice for Business’ key features:

• Desktop, mobile, and web apps
• Voice calling
• SMS texting
• Auto attendant
• Local phone numbers
• Google Meet and Google Calendar integrations
• Voicemail transcription

Desktop, Mobile, and Web Browser Applications

Each Google Voice user can download desktop and mobile apps to access all phone system features on any device or supported web browser–Chrome, Mozilla Firefox, Microsoft Edge, Safari. Each app offers full Google Voice functionality, with separate agent and admin dashboards.

Agent dashboard: Desktop and web apps display a left-hand menu with tabs for voicemail, call logs, contact directory, SMS texting, and settings. Use the built-in dialpad or click-to-call functionality. Send texts directly from within the app. Adjust availability and working hours in the Settings tab.

Admin dashboard: Administrators can assign phone numbers, create ring groups, add and remove users, and view team-member availability status. Monitor team locations, connected phones, billing, and call logs for the account.

Voice Calling

Google Voice makes it easy for business users to call customers or other team members with a Google Voice phone number.

In the user dashboard, the dial-pad, contact list, and voicemail are intuitively organized. Users can call contacts with one click or manually dial numbers in the softphone app .

Users can screen incoming calls by viewing their Caller ID, and can even set their caller ID to speak out loud over a headset or speakerphone

During a VoIP call, a right-hand-side window displays the essential phone call functions at one-click disposal:

SMS Texting

Google Voice supports unlimited texting for US and Canada numbers. Send and receive texts directly from the dashboard on the mobile, web, or desktop app. The interface’s left-hand menu has a Text tab that organizes all of a user’s conversations. Users receive notification pings for all inbound texts and can search the text history by keyword or contact.

Unfortunately, Google Voice does not support texting for business numbers outside North America.

Ring Groups

Ring groups allow administrators to link multiple users or phone numbers, so they can share call responsibility. When one of the associated phone numbers receives a call, any member of the ring group can answer it. Administrators can customize the ring order–simultaneous ring, a fixed order, or round robin to evenly distribute agent activity. One members are added to the ring group, they automatically receive notifications and voicemails in the app and via email.

Auto Attendant

An auto attendant is an automated phone menu that helps customers reach a certain user, queue, or announcement. Automated attendants play a prerecorded audio message for inbound callers, giving them menu options for different users and departments within your company. Customers use this self-service tool to hear announcements and choose which department to reach.

Use Google Voice to create as many auto-attendant menus as you want, assigning them to your account’s Voice numbers. Customize your welcome greeting, menu prompts, and call handling. Create various submenus, transfer the caller to particular users and numbers, or send the caller to a voicemail box.

Local Phone Numbers

Each Business account sign-up includes a local phone number from an area code or city of your choice. Search Google’s available numbers in your domestic area–United States, Canada, and most of Europe–and select one. Once you select a number,

Each Google Voice user can only have one phone number at a time.

Google Meet and Google Calendar Integrations

The Google Voice app is automatically integrated within the Google Workspace layout, but its functionality syncs especially well with Google Meet and Google Calendar.

Google Meet Integration: Teammates can invite participants to Google meetings by calling the teammate’s Google Voice number. The participant receives the call and is prompted to join the meeting by video or audio.

Google Calendar Integration: Link calendar business hours and scheduled meetings with Voice, to automatically send calls to voicemail when you’re busy.

Voicemail Transcription

Google Voice automatically transcribes each voicemail and can forward voicemail notifications to email for up to 10 users for each phone number.

Pros & Cons of Using Google Voice for Business

Here’s a quick breakdown of the pros and cons of using Google Voice as your business phone system.

Google Voice Pros

• Easy-to-use: Intuitive agent dashboard on desktop and mobile, especially for users familiar with Google Workspace tools
• Routing features: The auto attendant and ring groups are easy to set up and customize, with unlimited access
• Global support: Google Voice offers domestic virtual numbers and phone service in the US, Canada, and most of Europe. European users can make unlimited domestic calls in their country. By comparison, most alternatives only support unlimited calls in the US.
• Scalable: Admins can quickly and simply add new numbers across cities and area codes throughout the country. Build a remote, in-person, or hybrid team. Easily purchase and assign numbers
• Price: For a virtual phone system with routing tools and unlimited calling, very few competitors match the $10 monthly cost that Voice offers with their Starter plan

Google Voice Cons

• Limited phone system features: Google Voice lacks some of the routing tools and analytics that competitors offer. For example, many competitors offer call queues, drag-and-drop IVR menus, and real-time analytics.
• Lacks collaboration tools: Many virtual phone-system alternatives offer team chat and video conferencing, with collaboration tools like whiteboards and file sharing. Google Voice does not offer this functionality.
• Limited integrations: Google Voice is designed to integrate primarily with Google Workspace tools and offers few additional third-party integrations. Some alternatives offer hundreds of integrated apps, like Salesforce and HubSpot.

How to Set Up Google Voice for Business

Here’s a quick breakdown of how to set up Google Voice for Business:

• Choose your pricing plan: Before customizing Google Voice settings, users must first choose a Google Voice plan and download the Google Voice app from the Google Apps page.
• Set up your company’s Google Voice locations: Add a primary address, which Google will use for licensing and billing. You must list every country where your business operates and wants local phone numbers.
• Assign licenses: Business users must be licensed before using a Google Voice phone number. The account administrator can add new users by email, listing their name and location. Users receive an email to join, and once they receive a phone number, they can begin making calls.
• Set up and assign new phone numbers: Depending on the domestic countries you listed upon signup, Google allows you to choose from a pool of available numbers. Search by area code and city within your country. Then, assign phone numbers to users you’ve added to the account.
• Port existing phone numbers: If your business already has existing phone numbers with another service provider, such as a VoIP provider, mobile provider, or landline provider, you can use number porting to continue to use those numbers on Google Voice.
• Set up voice desk phones for users: Desk phones are physical VoIP phones for agents to make calls. Skip this step if you opt to use softphone functionality from mobile devices, desktop, or browser
• Customize routing option: Create ring groups and auto attendants to handle inbound calls

Alternatives to Google Voice for Business

In the table below, we’ve organized key information about alternative options to Google Voice for business.

Compared to other business VoIP providers , Google Voice for Business offers one of the most easy-to-use and cost-effective options. Integrated within the Google Workspace interface, Voice is a good fit for teams that want a VoIP system without bells and whistles. New users will find it relatively easy to get the hang of Google Voice.

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Table of Contents

Many small business owners leverage free tools like Google Voice in their initial stages. But as your venture flourishes, a strategic upgrade to Google Voice for Business becomes a necessity.

This guide delves into the world of Google Voice for Business, acting as your roadmap to a more professional and streamlined communication system. We’ll explore:

• What is Google Voice for Business? – In this section, we’ll provide a clear definition of Google Voice for Business, highlighting its key features and functionalities that cater specifically to the needs of growing businesses.
• The Advantages of Going Pro: – Dive deep into the benefits of using Google Voice for Business. We’ll break down how it empowers you to project a more professional image, streamline communication workflows, and enhance customer experience.
• Business vs. Personal: Understanding the Key Differences: – Don’t be fooled by the similarities in name! This section will shed light on the crucial distinctions between the free consumer plan and the business-oriented version. We’ll clarify what features are missing from the free plan and how they can hinder your business operations.
• A Side-by-Side Comparison: – To solidify your understanding, we’ll present a comprehensive comparison chart that visually lays out the features and limitations of both Google Voice plans.
• Considering Alternatives? We’ve Got You Covered! – While Google Voice for Business offers a compelling solution, it might not be the perfect fit for every business. Here, we’ll explore some well-regarded alternatives, ensuring you have all the information to make an informed decision for your communication needs.

By the end of this guide, you’ll be equipped to confidently decide whether Google Voice for Business is the key to unlocking smoother operations and a more professional presence for your growing company. If not, you’ll have a clear understanding of alternative solutions to explore!

Google Voice Vs Google Voice for business

As your small business takes flight, establishing a professional and efficient communication system becomes paramount. While the free Google Voice plan might have served you well in the initial stages, it’s time to explore the robust features offered by Google Voice for Business. Let’s delve deeper into the key differences between these two options.

Unveiling the Limitations of the Free Plan

While the free Google Voice plan offers a secondary phone number for calls, texts, and voicemail, it falls short when it comes to catering to the needs of a growing business. Here’s a breakdown of its limitations:

• Geographic Restriction: This plan is currently limited to users in the US, hindering your ability to connect with clients internationally.
• Single User, Single Number: The free plan restricts you to just one Google number and doesn’t support adding additional lines for your team members.
• Limited Functionality: Focus purely on basic calling, texting, and voicemail functionalities. The free plan lacks features like call forwarding, voicemail transcriptions, and integrations with productivity tools.

These limitations can quickly become hurdles as your business scales. Fortunately, Google Voice for Business offers a feature-rich solution to bridge those gaps.

Google Voice for Business: Empowering Your Communication Strategy

Google Voice for Business, seamlessly integrated with Google Workspace, unlocks a suite of powerful features designed to streamline communication and enhance your professional image.

Here’s how Google Voice for Business elevates your communication game:

• Global Reach: Break geographical barriers and connect with clients worldwide. Google Voice for Business offers phone numbers in multiple countries, allowing you to establish a local presence in key markets.
• Team Collaboration: Empower your team with the ability to manage multiple phone lines. Assign dedicated numbers to departments or individual team members, fostering a more professional and organized approach.
• Enhanced Features: Leverage advanced features like call forwarding, voicemail transcriptions, and automated attendants to ensure you never miss a beat. Integrate seamlessly with Google Calendar and Google Meet to schedule calls and host video conferences with ease.
• Professional Separation: Maintain a clear distinction between your business and personal communication. Google Voice for Business allows you to manage separate contact lists for business and personal use, ensuring a clean and professional experience for your clients.

By leveraging these advanced capabilities, Google Voice for Business empowers you to:

• Project a Professional Image: Establish a dedicated business phone number that fosters trust and credibility with your clients.
• Streamline Communication Flows: Enhance team collaboration and ensure all calls are directed to the appropriate personnel.
• Deliver Exceptional Customer Service: Never miss a call or inquiry with features like voicemail transcriptions and call forwarding.
• Boost Productivity: Integrate seamlessly with Google Workspace, centralizing your communication and productivity tools for a smooth workflow.

The Verdict: A Clear Winner for Business Growth

While the free Google Voice plan offers basic functionality, it’s simply not equipped to handle the demands of a growing business. Google Voice for Business, with its robust feature set and scalable options, emerges as the clear winner for businesses seeking to establish a professional and efficient communication infrastructure.

Ready to Make the Switch? We’ve Got You Covered!

The decision to upgrade is a strategic one. If you’re unsure whether Google Voice for Business is the perfect fit for your company, don’t worry! We’ll explore some well-regarded alternatives in the next section, ensuring you have all the information to make an informed decision.

Google Voice For Business: Features, Plans, & Pricing

As your business scales, establishing a professional and streamlined communication system becomes a top priority. Google Voice for Business, seamlessly integrated with Google Workspace, offers a compelling solution tailored for growing companies. Let’s delve into the key features, plan options, and pricing structure to help you decide if it’s the right fit for your needs.

Harnessing the Power of VoIP Technology

At its core, Google Voice for Business leverages VoIP (Voice over Internet Protocol) technology. This means it utilizes your existing internet connection to transmit calls and messages, offering a cost-effective alternative to traditional phone lines.

Here’s how it works:

• Device Flexibility : You can access Google Voice using a smartphone, tablet, or computer with internet access. This allows you and your team to stay connected on the go, regardless of location.
• Number Options: Choose between obtaining a new Google phone number or porting your existing business number. This flexibility ensures a smooth transition and maintains brand recognition for existing customers.
• Seamless Call Forwarding: Maintain a clear separation between your personal and professional life. Google Voice allows you to seamlessly forward business calls to your preferred phone number, ensuring you never miss an important client inquiry.

Important Note: Since Google Voice relies on internet connectivity, a reliable Wi-Fi connection or data plan is crucial for optimal performance.

Feature Breakdown: Unlocking Business Communication Efficiency

Google Voice for Business offers a range of features designed to enhance your communication experience, starting with the Starter plan at $10 per user per month. Here’s a closer look:

• US Calling & Texting: Enjoy unlimited calls and texts within the US, fostering unrestricted communication with your domestic clientele. However, international texting capabilities are limited, and sending a high volume of texts within a short timeframe might trigger temporary restrictions.

Pro Tip: Explore alternative communication channels like Google Chat for international team collaboration and client communication.

• Privacy-Focused Business Identity: Project a professional image and safeguard your personal privacy by utilizing a dedicated business phone number. This eliminates the need to share your personal cell phone number with clients.
• Customizable Business Hours: Maintain a healthy work-life balance by setting specific business hours. During non-business hours, calls can be directed to voicemail, ensuring uninterrupted personal time.

Advanced Functionality for Enhanced Communication (Standard Plan: $20 per user per month):

For businesses seeking more advanced features, the Standard plan unlocks additional functionalities:

• Automated Call Management: Streamline your workflow by utilizing auto-attendants to answer and route calls efficiently to the appropriate team member or department. This eliminates the need for manual call routing, saving valuable time.
• Enhanced Call Recording: Capture crucial call details for future reference with on-demand and automatic call recording capabilities. This can be particularly valuable for training purposes or revisiting important client conversations.
• Collaborative Call Management (Ring Groups): Distribute incoming calls amongst your team with ring groups. This ensures calls are answered promptly and efficiently, even during peak times.
• Advanced Data Management (eDiscovery): Gain granular control over your communication data with eDiscovery. This feature allows you to search and export call logs and voicemail messages, facilitating data retrieval for legal or compliance purposes.

Premier Plan ($30 per user per month):

The Premier plan offers the same functionalities as the Standard plan, with the additional benefit of exporting your call data directly to BigQuery, Google’s cloud data warehousing service. This is ideal for businesses with advanced data analytics needs.

Understanding Google Workspace Integration:

It’s important to note that Google Voice for Business requires an active Google Workspace subscription, which starts at $6 per user per month. This integration offers seamless collaboration with other Google Workspace tools like Calendar and Meet, further streamlining your communication workflows.

Pricing Transparency: Choosing the Right Plan

Google Voice for Business offers three tiered plans, catering to different business needs:

• Starter ($10 per user per month): Ideal for startups or small teams requiring basic US calling, texting, call forwarding, and voicemail transcription.
• Standard ($20 per user per month): A well-rounded option for growing businesses seeking advanced features like auto-attendants, call recording, and ring groups.
• Premier ($30 per user per month): Best suited for enterprises with complex data management needs and a desire to leverage BigQuery for advanced analytics.

Remember: The maximum number of users on the Starter and Standard plans is 10 and 50, respectively, before incurring additional user fees.

The Takeaway:

By offering a robust suite of features at competitive prices, Google Voice for Business empowers companies of all sizes to establish a professional and efficient communication infrastructure.

And here’s a side-by-side comparison:

Setting Up Google Voice For Business

Unveiling the potential of Google Voice for Business is just the first step. To unlock its communication magic, a smooth setup process is essential. Here’s a detailed guide, navigating you through each stage of activating Google Voice for Business within your organization:

1. Ensuring a Google Workspace Foundation:

Before diving into Google Voice for Business, it’s crucial to have a Google Workspace account in place. This serves as the central hub for integrating various Google productivity tools, including Google Voice. If you haven’t already, head over to the Google Workspace website and sign up for an account.

2. Activating Google Voice for Your Team:

Now that you have a Google Workspace account, it’s time to enable Google Voice specifically for your organization. Here’s how to achieve this:

• Navigate to the Admin Console: Within your Google Workspace account, locate the admin console. This is your central command center for managing user accounts, subscriptions, and various Google Workspace applications.
• Locate and Activate Google Voice: Within the admin console, navigate to the “Apps” section. Look for “Google Workspace” and then “Google Voice.” Click the option to enable Google Voice for your organization.

Pro Tip: Assign Google Voice licenses strategically. Under the “Billing” section, locate “Subscriptions” and then “Google Voice.” Here, you can assign Google Voice licenses only to the users who require access within your team. This ensures optimal resource allocation and cost-effectiveness.

3. Selecting the Perfect Plan:

Google Voice for Business offers tiered subscription plans to cater to different team sizes and feature needs. Here’s a quick breakdown of the available options:

• Starter Plan ($10 per user per month): Ideal for startups or small teams requiring basic functionalities like US calling, texting, call forwarding, and voicemail transcription.
• Standard Plan ($20 per user per month): A well-rounded choice for growing businesses seeking advanced features like auto-attendants, call recording, and ring groups.
• Premier Plan ($30 per user per month): The perfect fit for enterprises with complex data management needs and a desire to leverage BigQuery for advanced analytics.

Once you’ve assessed your team’s communication requirements, choose the plan that best aligns with your needs. Remember, you’ll be charged per user per month, so factor in your team size when making your selection.

4. Configuring Phone Numbers for Seamless Communication:

Now that you’ve activated Google Voice and chosen your plan, it’s time to configure phone numbers for your team. Here’s what to do:

• Initiate the Setup: Within the admin console, locate the “Get Started” option for Google Voice. Clicking on this will initiate the phone number configuration process.
• Set User Locations: Assigning local phone numbers ensures compliance with regulations and fosters a sense of local presence for your clientele. Utilize the setup process to define user locations strategically.
• Number Assigning and Porting: This step allows you to assign Google phone numbers to your team members. Additionally, if you have existing business phone numbers you’d like to retain, this is where you can initiate the porting process.

5. Optimizing Call Routing for Efficiency:

Google Voice for Business empowers you to streamline call routing within your organization. Here’s how to leverage this functionality:

• Craft Ring Groups: Establish ring groups to distribute incoming calls efficiently amongst your team members. This ensures calls are answered promptly and efficiently, even during peak business hours.
• Automate Greetings and Call Routing: Utilize the auto-attendant feature to create automated greetings and route calls to the appropriate team member or department based on pre-defined criteria. This not only saves time but also provides a professional first impression to your callers.

By following these steps, you’ll have Google Voice for Business up and running within your organization, laying the foundation for a more streamlined and professional communication experience.

Pros & Cons: Google Voice for Business

As you navigate the world of virtual phone service providers for your business, Google Voice for Business might have emerged as a contender. But before you jump in, it’s crucial to understand its strengths and limitations. 

Here’s a comprehensive analysis of the key pros and cons to help you make an informed decision:

Unveiling the Advantages of Google Voice for Business:

• Cost-Effective Communication: Google Voice for Business boasts an affordable pricing model, making it an attractive option for startups and budget-conscious businesses. It’s heavily advertised online, so you’ve likely encountered it in your research.
• Unlimited US Calling: Enjoy the benefit of making unlimited calls to contacts within the US, fostering seamless communication with your domestic clientele. However, keep in mind that international calling and toll-free numbers aren’t supported.
• Streamlined Team Collaboration (with limitations): Google Voice for Business allows you to leverage call forwarding to distribute incoming calls amongst your team, ensuring they’re directed to the most appropriate person for the inquiry. However, this feature is only available on the higher-tier Standard plan ($20 per user per month). Additionally, true team collaboration features like internal messaging and task delegation within Google Voice are limited.
• Free Number Porting: Effortlessly transition your existing local business phone numbers to Google Voice for Business, free of charge. This ensures minimal disruption for existing clients familiar with your current number. However, it’s important to note that toll-free numbers aren’t supported and cannot be ported.
• Integration with Google Workspace: If your team already utilizes Google Workspace, Google Voice for Business integrates seamlessly with other Google apps like Calendar, Meet, Drive, and Gmail. This fosters a centralized hub for communication and productivity management.

Considering the Potential Drawbacks:

• Limited Phone Numbers per User: Each Google Voice account can only accommodate one phone number. This might not be ideal for businesses serving multiple locations or requiring separate numbers for distinct departments. Additionally, Google Voice for Business has limited geographic availability.
• Google Workspace Dependency: To utilize Google Voice for Business, a Google Workspace subscription is mandatory. This adds an additional cost of at least $6 per user per month. Be sure to evaluate if your business truly requires all the features offered by Google Workspace before committing.
• Lack of Desktop App: While Google Voice provides mobile and web-based apps, a dedicated desktop application is missing. This might be inconvenient for team members accustomed to receiving calls on their computers.
• Restricted Third-Party Integrations: Google Voice primarily integrates with other Google Workspace apps. If your business relies on external tools like CRM systems (e.g., HubSpot), Zapier, or Slack, Google Voice won’t seamlessly integrate with them.

Other Potential Drawbacks

• Limited Team Collaboration Features: Internal team communication within Google Voice itself is restricted. You’ll need to switch to Google Chat for team messaging and collaboration features like internal threads and mentions. This might disrupt workflow and hinder smooth communication between team members.
• Absence of Automation Tools: Google Voice for Business lacks features like message templates and auto-replies, hindering efficiency in responding to common customer inquiries or setting expectations during off-hours.
• Scalability Limitations: The Starter plan for Google Voice for Business limits you to a maximum of 10 users. While the Standard plan offers more flexibility, there’s no truly “unlimited” user option. Adding more than 50 users requires an upfront payment for additional licenses, potentially doubling or tripling your phone service costs as your team grows.
• Limited Texting Functionality: Text messaging capabilities are restricted to US customers only. Additionally, Google Voice doesn’t integrate with external tools for automated text communications, and sending a high volume of manual texts could lead to throttling or suspension.
• Fragmented Communication History: Google Voice separates calls, texts, and voicemails into distinct inboxes. This makes it cumbersome for teams to get a holistic view of a customer’s communication history, potentially hindering efficient customer service.

By carefully considering these pros and cons, you can make an informed decision about whether Google Voice for Business aligns with your specific needs and budget. Remember, alternative virtual phone service providers might offer features and functionalities that better cater to your growing business.

What’s The Best Alternative To Google Voice? LimePhone Is Here

While Google Voice for Business offers a starting point for business communication, its limitations become apparent as your team grows. Here’s a closer look at the roadblocks Google Voice presents and how LimePhone empowers businesses to thrive:

Outgrowing the Nest: Google Voice Limitations

• Limited Scalability: Google Voice for Business restricts you to a single phone number per user and imposes user caps on plans. This makes it unsuitable for expanding teams that require additional numbers or accommodate growth beyond a certain point.
• Hurdles to Team Collaboration: Internal communication within Google Voice is cumbersome. Tagging teammates and maintaining conversation threads isn’t readily available, hindering seamless collaboration on customer inquiries and responses.
• Restricted Integrations: Google Voice primarily integrates with Google Workspace apps, limiting your ability to leverage popular tools outside that ecosystem. LimePhone bridges the gap by fostering connections with CRM systems like HubSpot and Salesforce, productivity platforms like Slack, and communication tools like Zapier.

LimePhone: Built for Growth and Collaboration

LimePhone addresses these limitations and provides the features businesses crave to build stronger customer relationships and foster efficient teamwork:

• Multiple Phone Numbers for Every Team Member: Unlike Google Voice, LimePhone grants you a free local, Canadian, or toll-free number for each new user. You can even port existing toll-free numbers and local numbers to maintain brand continuity. As your business expands, LimePhone allows you to acquire additional numbers across various area codes to cater to a wider audience.
• Effortless Team Collaboration: LimePhone prioritizes teamwork. Utilize internal conversation threads to tag team members, collaborate on responses, and maintain a clear communication history within your customer interactions. This ensures all team members are informed and can contribute efficiently, keeping customers satisfied.
• Streamlined Workflows with Third-Party Integrations: LimePhone integrates seamlessly with a vast array of third-party apps beyond Google Workspace. Leverage the power of Zapier’s 5,000+ integrations or connect directly with popular platforms like HubSpot, Salesforce, Slack, and Gong. This empowers your team to access crucial customer data and automate repetitive tasks, saving valuable time and effort.
• Enhanced Call Management with Features Like IVR and Call Recording: LimePhone’s Interactive Voice Response (IVR) empowers you to direct callers to specific departments or team members based on their needs, ensuring a smooth and efficient customer experience. Additionally, LimePhone offers one-click call recording on all plans, or automatic call recording on the Premium plan, providing valuable insights for training purposes and quality assurance.

More with LimePhone

• Boost Customer Interaction with Text Automations: LimePhone streamlines customer communication with features like automated text responses. Respond to common questions with pre-saved snippets or set up auto-replies to inform customers about your availability. Additionally, schedule text messages in advance to reach customers in different time zones, fostering a more personalized touch.
• Shared Phone Numbers and Unified Inboxes: LimePhone facilitates true team collaboration by allowing you to assign multiple team members to a single business phone number. This creates a shared inbox where all calls, texts, and messages reside, making it easy for anyone on your team to pick up the conversation and ensure prompt customer service.
• Unwavering Reliability and Exceptional Support: LimePhone prioritizes reliability, offering crystal-clear sound quality for calls and texts, both incoming and outgoing. Additionally, you’ll have access to a dedicated customer support team from the get-go, ensuring your questions and concerns are addressed promptly.

These are just some of the reasons why hundreds of businesses have chosen to migrate from Google Voice to LimePhone.

LimePhone Vs Google Voice: A Side-by-Side Comparison

Later in this blog, we’ll provide a comprehensive side-by-side comparison of LimePhone and Google Voice for Business, highlighting the key differences in features, pricing, and overall value proposition.

Ready to Make the Switch?

LimePhone offers plans starting at just $14.99 per month (Includes 10 users), making it an attractive option for businesses of all sizes. If you’re ready to move beyond the limitations of Google Voice and embrace a communication solution built for growth and collaboration, consider making the switch to LimePhone.

​Switch from Google Voice to LimePhone

Have Google Voice limitations left you yearning for a more robust communication solution for your business? While Google Voice offers a cost-effective entry point for VoIP services, its setup complexities, limitations on team collaboration, and lack of external integrations can hinder your growth.

LimePhone emerges as the ideal alternative, streamlining the transition and empowering your business with a feature-rich communication hub. Here’s why making the switch from Google Voice to LimePhone is a smart move:

Effortless Setup: Ditch the time-consuming configuration struggles associated with Google Voice. LimePhone boasts a user-friendly setup process, allowing you to be up and running in no time. This translates into immediate benefits for your team, minimizing downtime and maximizing productivity.

Strengthened Team Collaboration: Unleash the power of teamwork with LimePhone’s collaborative features. Gone are the days of clunky communication within Google Voice. LimePhone facilitates seamless internal discussions through features like shared phone numbers and dedicated conversation threads. This fosters a more informed and efficient team environment, ensuring all members are on the same page and equipped to deliver exceptional customer service.

A World of Integrations at Your Fingertips 

Break free from the walled garden of Google Workspace integrations offered by Google Voice. Leverage the power of integrations or connect directly with popular platforms like HubSpot, Salesforce, and Slack. This empowers your team to streamline workflows, automate repetitive tasks, and access valuable customer data—all within a unified communication platform.

Advanced Features Fueling Customer Interactions

LimePhone goes beyond the basic functionalities of Google Voice. Enhance customer interactions with features like auto-replies, allowing you to set expectations regarding availability. Additionally, pre-saved text snippets offer faster response times for common inquiries, saving you valuable time.

Shared Phone Numbers for a Unified Experience: Foster a truly collaborative customer service environment with LimePhone’s shared phone numbers. Assign multiple team members to a single business number, creating a unified inbox for all calls, texts, and messages. This ensures a seamless customer experience as any team member can readily pick up the conversation, maintaining consistency and efficiency.

Ready to Experience the LimePhone Difference?

Sign up for a free seven-day trial of LimePhone today and discover a world of possibilities beyond Google Voice. Experience the ease of setup, the power of collaboration, and the vast array of integrations that empower your business to thrive. LimePhone is your gateway to a more streamlined, efficient, and customer-centric communication experience.

1. What are the core functionalities of Google Voice for Business?

Google Voice for Business equips your team with a suite of communication tools to streamline operations. Here are some highlights:

• Unlimited Calls to US and Canada: Foster seamless communication with clients across the US and Canada without worrying about call duration.
• SMS and MMS Messaging (US Only): Engage with customers through text messages and multimedia messages (MMS), but keep in mind this functionality is currently limited to US customers.
• Voicemail Transcription: Effortlessly convert voicemails to text for easy review and response.
• Business Hour Customization: Set specific business hours to manage call routing and ensure a professional experience for your clients.
• Multiple Phone Number Options: While basic plans offer one number per user, upgrading unlocks the ability to acquire additional phone numbers for specific departments or locations.

Advanced features like call recording and ring groups require a higher subscription tier.

2. What’s the Pricing Structure for Google Voice for Business?

Google Voice for Business offers tiered subscription plans catering to different team sizes and feature needs. Here’s a breakdown:

• Starter Plan ($10 per user per month): This entry-level plan provides basic VoIP features like unlimited calls within the US and Canada, voicemail transcription, and the ability to set business hours. It’s ideal for small teams or those just starting with Google Voice for Business.
• Standard Plan ($20 per user per month): Upgrade to the Standard plan to unlock advanced features like ring groups for efficient call distribution, desk phone support for larger teams, and all the functionalities included in the Starter plan.
• Premier Plan ($30 per user per month): The Premier plan caters to businesses requiring advanced data management and in-depth reporting. It offers access to advanced data regions and comprehensive reporting features alongside all the benefits of the Standard plan.

Important Note : It’s crucial to remember that Google Voice for Business requires an active Google Workspace subscription, which starts at $6 per user per month.

3. What advantages do I gain by upgrading to a paid Google Voice version?

The free consumer version of Google Voice offers limited functionalities. Upgrading to a paid Google Voice for Business plan, in conjunction with Google Workspace, unlocks a range of features specifically designed to enhance business communication. These include:

• Call Transferring: Seamlessly transfer calls to other team members or external phone numbers to ensure calls reach the right person.
• Automated Attendants: Utilize automated attendants to greet callers, route them to the appropriate department, or provide information during off-hours.
• Integration with Google Calendar and Meet: Schedule calls, manage appointments, and conduct video meetings directly within your Google Workspace environment.

By upgrading, you gain access to a comprehensive business communication suite that fosters efficiency, professionalism, and a more streamlined customer experience.

Sign up today and discover how LimePhone can revolutionize the way you manage customer interactions, boost productivity, and elevate your business to new heights.

Check out another great read: Best Small Business Phone Systems for 2024

Learn how to plan, create, and deliver effective knowledge base content that will truly create better customer experiences.

20, June 13, 2024, Vincent Hawley

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