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Network Support Engineer Resume Examples

Writing a resume as a Network Support Engineer can be a difficult task. As a Network Support Engineer, you are responsible for troubleshooting, maintaining and administering computer networks. Your resume should be crafted to highlight your expertise in network engineering, network security, network setup and maintenance, and system troubleshooting. This guide will provide you with tips and advice on how to write a Network Support Engineer resume that stands out and will help you land your dream job. Examples of resumes for Network Support Engineers will be included to help you get started and guide you in the right direction.

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Network Support Engineer

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am an experienced Network Support Engineer with over 5 years of experience in designing, implementing, and troubleshooting networks. I have excellent interpersonal and communication skills, and I am highly organized. I specialize in both hardware and software network solutions and I am well- versed in a variety of operating systems and platforms. I have a proven track record of providing economical and efficient solutions to a range of clients.

Core Skills :

• Network Design
• Network Troubleshooting
• Network Security
• Network Maintenance
• Installation and Configuration
• Hardware and Software Solutions
• Microsoft Windows
• Networking Protocols
• Active Directory
• Cisco Devices

Professional Experience :

Network Support Engineer, ABC Solutions Ltd.– Dec 2017 – Present

• Developed and implemented an efficient network infrastructure for a range of clients
• Provided technical support and troubleshooting to clients regarding network issues
• Installed and configured routers, switches, and other network devices
• Maintained and monitored network performance
• Resolved hardware and software issues on a timely basis
• Performed security audits and made necessary modifications

Network Technician, XYZ Solutions – May 2014 – Nov 2017

• Installed, configured and maintained hardware and software for networks
• Troubleshot and resolved network problems in a timely manner
• Performed regular maintenance tasks on network devices
• Monitored network performance and security
• Provided technical support to clients

Education :

Bachelor of Science in Computer Engineering, University of California – 2011 – 2014

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Network Support Engineer Resume with No Experience

Recent college graduate with a degree in Computer Science and Information Technology, eager to enter the networking field and help maintain and secure networks for businesses and organizations. Highly organized, detail- oriented, and able to learn quickly.

• Network engineering and troubleshooting
• Network design and implementation
• Network security and compliance
• TCP/IP and OSI network architecture
• Network protocols (FTP, HTTP, POP etc.)
• Windows and Linux server administration
• Network monitoring tools
• System administration
• Networking hardware and software
• Computer and network maintenance

Responsibilities

• Installing, configuring and troubleshooting network hardware and software
• Monitoring system performance and troubleshooting any issues
• Implementing and maintaining network security measures
• Developing and testing network backup and recovery procedures
• Keeping up to date with the latest network technologies
• Assisting other team members in resolving network issues
• Documenting network setup and maintenance activities

Experience 0 Years

Level Junior

Education Bachelor’s

Network Support Engineer Resume with 2 Years of Experience

Dynamic and driven Network Support Engineer with 2 years of professional experience in providing excellent technical support to customers and colleagues. Highly knowledgeable in desktop and network troubleshooting. A team player with strong interpersonal and communication skills and an ability to work in a fast- paced environment.

• Network administration, installation, and maintenance
• Network security implementation
• Network troubleshooting, diagnostics, and maintenance
• LAN/WAN integration
• Firewall management
• Cloud computing
• System scripting and automation
• Network performance tuning
• Strong problem- solving and analytical skills

Responsibilities :

• Responsible for the installation, configuration, and maintenance of network systems and components
• Performed network troubleshooting and diagnostics for optimal system performance
• Analyzed and identified potential network issues before they occurred
• Monitored network performance and implemented performance tuning
• Developed and implemented effective security policies and procedures
• Demonstrated excellent customer service skills in responding to customer inquiries
• Implemented and managed LAN/WAN integration for an efficient network system
• Created scripts for automation of daily network tasks and processes

Experience 2+ Years

Network Support Engineer Resume with 5 Years of Experience

I am an experienced network support engineer with over five years of industry experience. I have successfully provided technical support for a wide variety of network- related tasks and am highly knowledgeable about networking protocols, configuration, and troubleshooting. I have expertise in managing and monitoring active networks and have experience providing technical support for both hardware and software. I am highly motivated and have the ability to work independently or as part of a team.

• Network protocols, configuration, and troubleshooting
• Network monitoring and management
• Technical support for hardware and software
• Independent and team- oriented work
• Effective communication
• Managing and monitoring active networks
• Configuring LAN and WAN networks
• Troubleshooting network issues and resolving technical problems
• Installing, upgrading, and configuring network hardware and software
• Establishing network connections and configuring user settings
• Monitoring server performance and providing technical support
• Identifying security threats and taking preventive measures

Experience 5+ Years

Level Senior

Network Support Engineer Resume with 7 Years of Experience

Highly experienced Network Support Engineer with 7 years of professional experience in the information technology sector. Excellent knowledge in configuring and troubleshooting multiple networks, installing and supporting desktop and server operating systems, as well as managing software and hardware. Skilled in establishing and maintaining network security protocols and helping customers in resolving network- related problems.

• Network Configuration
• Desktop and Server Operating Systems
• Software and Hardware Management
• Network Security Protocols
• Customer Support
• System Maintenance
• Location- based Networking
• Problem Solving
• Configuring and maintaining local area networks (LANs), wide area networks (WANs), and wireless networks.
• Installing, configuring, and troubleshooting desktop and server operating systems.
• Managing and monitoring software and hardware.
• Configuring and maintaining network security protocols.
• Providing customer support and resolving network- related problems.
• Performing regular maintenance on the systems, including patching, upgrading, and monitoring.
• Planning and implementing location- based networking solutions.
• Diagnosing and resolving technical issues in a timely manner.
• Analyzing and identifying system issues, and providing solutions.

Experience 7+ Years

Network Support Engineer Resume with 10 Years of Experience

I am an experienced and highly motivated Network Support Engineer with 10 years of experience in troubleshooting, diagnosing and resolving technical issues related to networking hardware, software, cabling and other system components. I have experience in configuring and maintaining LAN/WAN/VLAN networks, administering network security and resolving network performance issues. My expertise includes working with routers, switches, firewalls and wireless networks. My problem solving skills and ability to provide end- user technical support have earned me the trust and respect of my colleagues and clients.

• Network Troubleshooting and Diagnostic
• Network Configuration and Maintenance
• Network Security Administration
• Routers, Switches, Firewalls and Wireless Networks
• Network Performance Evaluation and Optimization
• LAN/WAN/VLAN Configuration and Troubleshooting
• Virtualization Platforms
• End- User Technical Support
• Analyze and troubleshoot complex network issues
• Configure and maintain LAN/WAN/VLAN networks
• Monitor and optimize networks, identify and mitigate performance issues
• Administer network security, implement security policies and monitor security alerts
• Configure routers, switches, firewalls and wireless devices
• Monitor and troubleshoot virtualization platforms
• Provide end- user technical support and resolve network related issues
• Create, maintain and update network related documentation and reports
• Work with vendors to implement new technologies and solutions

Experience 10+ Years

Level Senior Manager

Education Master’s

Network Support Engineer Resume with 15 Years of Experience

Network Support Engineer with 15 years of experience in IT systems support and maintenance. Demonstrated success in designing, developing, and integrating complex network infrastructures for various companies. Proven record of providing exceptional customer service and offering solutions to customers.

• Network Engineering
• Systems Implementation
• Systems Maintenance
• Network Optimization
• Data Analysis
• Customer Service
• Technical Writing
• Configuring, installing and supporting computer networks and systems.
• Troubleshooting network and system problems and diagnosing and solving hardware or software faults.
• Providing technical support to internal and external customers either in person, over the phone, or by email.
• Installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems.
• Planning and implementing network security measures.
• Preparing and maintaining technical documentation.
• Researching and evaluating new products, technologies, and services.
• Performing system backups and disaster recovery operations.

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Network Support Engineer resume?

A network support engineer resume should cover all the technical and interpersonal skills needed to succeed in the role. It should highlight the most relevant experience and qualifications that the individual possesses.

• Education: Network support engineers should have a bachelor’s degree in computer science or a related field. Additional certifications such as Cisco Certified Network Associate (CCNA) or Microsoft Certified Systems Engineer (MCSE) are also beneficial.
• Experience: Relevant experience in setting up, configuring, and troubleshooting networks as well as experience in providing technical support and customer service should be listed. Any experience in administering security protocols, like firewalls and intrusion protection systems, should also be highlighted.
• Skills: Network support engineers should have extensive knowledge and experience with operating systems (Windows, Linux, Mac OS, etc.), network infrastructures (VPN, DNS, DHCP) and application protocols (HTTP, FTP, DNS, etc.). In addition, they should have strong problem-solving skills and be able to communicate effectively with customers.
• Other: It is beneficial to list any additional skills that the network support engineer has such as project management, database design and development, or scripting.

By including all of the above information in a network support engineer resume, it will demonstrate the individual’s ability to excel in the role.

What is a good summary for a Network Support Engineer resume?

A Network Support Engineer resume should be a summary of your experience and qualifications in designing, installing, and troubleshooting computer networks. It should highlight your technical skills and experience in network architecture, network security, and network maintenance. Your resume should include any certifications you have earned such as CCNA, and should also list any areas of specialization such as routing protocols, wireless networks, and network performance. Also list any experience you have in customer service and problem solving. Finally, make sure to include references that can vouch for your technical expertise and skills. With this information, you will have a powerful resume that will demonstrate your abilities and help you land a Network Support Engineer job.

What is a good objective for a Network Support Engineer resume?

Writing a resume for a Network Support Engineer role can be a daunting task. After all, the technical skills needed for this type of position are quite varied and complex. Fortunately, having a clear objective statement can help make the resume stand out and highlight why you are the ideal candidate for the job.

A good objective statement for a Network Support Engineer resume should focus on three key areas:

• Demonstrate Technical Proficiency: Show your potential employer that you have the technical knowledge and expertise to be successful in the role. Highlight any certifications or advanced technical skills you have, as well as any experience you may have troubleshooting networks.
• Proven Problem-Solving: Network Support Engineers need to be able to diagnose and resolve technical problems quickly and efficiently. Showcase any successful problem-solving you’ve done in the past, as well as any experience you may have working with customers to troubleshoot their issues.
• Ability to Collaborate: Good Network Support Engineers must have the ability to collaborate with others to ensure successful outcomes. Showcase any team experience you have, as well as any times you’ve gone above and beyond to help colleagues or customers.

By highlighting these key areas in your objective statement, you can give your potential employer a better idea of your technical abilities and show them why you would make the perfect Network Support Engineer.

How do you list Network Support Engineer skills on a resume?

When assembling a resume to apply for a Network Support Engineer job, it is important to include skills that demonstrate your understanding of the job’s responsibilities. Network Support Engineers are responsible for troubleshooting, maintaining and installing networks, so highlighting experience and qualifications in these areas is essential.

To list your skills on a resume, include a “Skills” section beneath your profile summary and above your work experience. Use this section to describe your most relevant qualifications, such as experience with network architecture, protocols, and hardware.

Below are some example skills that you can use to list your Network Support Engineer qualifications on your resume:

• Expert knowledge of networking protocols, including TCP/IP, DHCP, DNS, and HTTP
• Proficient in troubleshooting and resolving network issues
• Experience deploying, configuring, and maintaining network architecture
• Ability to identify and mitigate security threats
• Skilled at configuring and managing firewalls and routers
• Knowledge of Cisco, Juniper, and other network hardware
• Experience with wireless and wired networks
• Familiarity with network monitoring and performance optimization tools
• Excellent problem-solving and communication skills

What skills should I put on my resume for Network Support Engineer?

When applying for a Network Support Engineer position, it is important to make sure your resume stands out from the rest. This position requires a variety of technical skills and experience, and you want to make sure your resume reflects the full scope of your abilities. Here are some skills to consider including on your resume for a Network Support Engineer role:

• Knowledge of network fundamentals, including network architecture, protocols, and security
• Experience with installing, configuring, and troubleshooting routers, switches, and other network hardware
• Ability to configure and troubleshoot firewalls and intrusion detection systems
• Understanding of virtualization technologies such as VMware and Hyper-V
• Working knowledge of different operating systems such as Windows and Linux
• Experience with network monitoring tools such as Wireshark, Solarwinds, and PRTG
• Familiarity with scripting and automation tools such as PowerShell and Ansible
• Familiarity with network access control solutions such as 802.1X, RADIUS, and TACACS+
• Ability to document network infrastructure, including network diagrams, network configuration files, and network access policies
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team

A strong Network Support Engineer resume should highlight your technical abilities as well as your problem-solving skills. With the right set of skills and experience, you can prove that you are a valuable asset to any organization.

Key takeaways for an Network Support Engineer resume

Network Support Engineers are responsible for troubleshooting, maintaining and providing technical support to computer networks. They play a critical role in keeping systems running smoothly and efficiently. When applying for a Network Support Engineer position, it is important to create a resume that highlights your skills and experiences in this field. Here are some key takeaways for crafting a Network Support Engineer resume:

• Highlight Key Technical Skills: Your resume should include a comprehensive list of your technical skills and knowledge, including proficiency in network troubleshooting and maintenance, knowledge of wireless and wired networks, and experience with network infrastructure and systems.
• Showcase Relevant Experience: Be sure to include any relevant experience you have in network engineering and support, such as previous work as a systems administrator or experience as a network administrator.
• Include Certifications: Many employers prefer hiring candidates with certifications, such as Microsoft Certified Solutions Expert (MCSE) or Cisco Certified Network Associate (CCNA). Listing these certifications on your resume can give you an edge over other applicants.
• Demonstrate Other Skills: In addition to your technical know-how, employers are looking for candidates with strong problem-solving, communication, and analytical skills. Include examples of how you have demonstrated these skills in the past, such as through successful troubleshooting or communication with clients.
• Emphasize Your Achievements: Finally, don’t forget to emphasize any achievements you have made in the field, such as successfully managing large-scale projects or completing complex systems upgrades. This can help you stand out from other applicants and make you a more attractive candidate.

By following these tips, you will be able to create an effective Network Support Engineer resume that will help you get the job you want.

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9 Network Engineer Resume Samples That Worked in 2024

• Network Engineer (NetEng)
• NetEng Resumes by Experience
• NetEng Resumes by Role
• Writing Your NetEng Resume

Building a network engineer resume from scratch is a daunting task—even with the help of ChatGPT resume prompts . These nine network engineer resume templates have been optimized to help you land an interview in 2024, no matter what kind of network engineer you are or at what stage of your career.

The resumes you’ll find in this guide, and others, like our  free Google docs resume templates  or our  interactive Word resume examples  have  helped network engineers get interviews at great companies like Zoom and Dropbox .

Network Engineer Resume

Used by 873 people in the last 24 hours

or download as PDF

Why this resume works

• When reviewing your network engineer resume, hiring managers have to quickly assess whether or not they think you’ll have a meaningful impact on their business. By demonstrating you’ve had a measurable effect on your past roles, you’ll make a convincing case that you deserve an interview.
• Strong use of action verbs like “drove,” “led,” and “implemented” succinctly demonstrate that you can take ownership of your roles.
• The “skills” section is comprehensive but not exhaustive. You don’t want your  resume skills  to be a laundry list. It’s better to demonstrate expertise in a few areas than a passive knowledge of many tools and technologies.

Senior Network Engineer Resume

• There is a clear progression of responsibilities from Dataprise through Zoom. As a senior network engineer, you want to show that you’ve taken on bigger projects as your career progressed.
• Your senior network engineer resume should show you’ve worked on a wide variety of different projects, from security to support to planning, making it clear you have the capability of contributing to several other companies.
• As a senior network engineer, your work experience section takes up most of your resume. When you have a few years of experience, hiring managers want to see what you’ve done in your previous roles above anything else. Strut your stuff with a savvy  resume format  that highlights your most recent experience, also known as reverse-chronological order. This is exactly how it should be.

Entry-Level Network Engineer Resume

• Unlike the “Senior network engineer” resume above, your entry-level network engineer resume needs to convey your qualifications without an extensive work history.
• As a junior network engineer, it’s appropriate to include any relevant classes you took in college that qualify you for the role. You want to lead with your strengths as you  create a resume , and that might be your education when you’re an entry-level network engineer. 
• Include any relevant projects you worked on outside of the school setting that demonstrate initiative and a desire to better understand what it takes to be a successful network engineer.

Junior Network Engineer Resume

• Your secret weapon here is unleashing your projects’ experiences. This means highlighting projects that you feel are related to the job, emphasizing the impact and real-world application of the outcomes.

Cloud Network Engineer Resume

• Your competency in job-specific tools will set you apart from the rest. However, desist from namedropping software to sound smart. Instead, showcase how you’ve used them to make a significant impact in your previous jobs.

Network Security Engineer Resume

• Remember to include the relevant tools and competencies that you used to keep systems protected and running optimally.

F5 Network Engineer Resume

• In fact, your F5 network engineer resume may emerge at the top of the stack for disclosing your ability to evaluate vendors and ensure sustainable cost reduction for crucial supplies.

Juniper Network Engineer Resume

• When you’re applying for a more specialized role, you want your Juniper network engineer resume to showcase your experience in that specialization. If you’re looking for a Juniper network engineer role, you’ll stand out amongst the hundreds of other applicants by making that your focus.
• We put together over 50  resume objective examples  if you’re looking for more inspiration.

CCNA Network Engineer Resume

• Frequently, certifications aren’t particularly strong signals for hiring managers. However, when you’re applying for a more specialized position, they can help you stand out from other applicants.
• As a network engineer with several years of experience, your education section should only occupy a small percentage of your overall CCNA network engineer resume .
• Try a  reverse-chronological resume format  for a smooth-flowing, easy-to-read story that presents your most recent positions at the top, followed by older jobs.

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• Tableau Developer
• Product Manager

Network Engineer Resume Format

A network engineer resume should be a professional, cumulative reflection of your qualifications and relevant work experience. As a network engineer, you need a complete summary of your career, thus far, in a logical, legible format. Several questions you should ask yourself and steps you can take to guarantee readability and rational structure are:

Should you use a reverse-chronological, functional, or combination/hybrid format for your network engineer resume?

• How should your resume contact header look?

How can you get through the ATS?

To make your network engineer resume impactful in 2024, technical recruiters rely on clean formatting to quickly dissect your resume. Strong action verbs and quantifying your projects are just a few qualities that make a great resume. Without structure, a recruiter may struggle to decipher your comprehensive list of skills from your education or active projects. Feel free to review our  example resumes ,  formatting guides , and  resume templates  for quick tips. Below we’ve detailed popular formats:

• The most popular format is reverse-chronological order. Reverse-chronological formatting lists all experience, from the most recent project or career opportunity to your first relevant skill or experience. Each item is typically dated to give perspective of your career path. You’ll likely have a straightforward career growth path that distinctly aligns with the reverse-chronological formatting.
• A functional resume groups career experience and relevant details based on a specific skill or focus.
• The mixture of both formats is considered a hybrid/combination. Many recruiters prefer a hybrid format if you have career gaps or relevant work experience spread throughout your career path. Organizing your most relevant job-specific career experience in reverse-chronological order gives the recruiter a better understanding of when you learned your skills and what depth you possess knowledge in the subject matter.

Your resume contact header

Your contact information should be one of the first things a hiring director reads on your resume. The information should be easy to find, color-coordinated, and titled but also self-explanatory. Other titles showing details such as social media pages, phone numbers, or addresses should be bold or emphasized. Keep font style and size consistent with the other equally important, relevant work experience displayed on your network engineer resume. To separate the content of your resume title, name, and contact information, a header is formed at the top of the page. The header shouldn’t exceed the standardized page margins. You can check out our  resume examples  to set your best foot forward!

ATS stands for applicant tracking system. Applicant tracking system (ATS) software filters through resumes submitted to technical recruiters to simplify their hiring process. Each resume is typically collected from the submission window, sorted, scanned, and ranked for future readers. A whopping 90+% of top employers in every field and Fortune 500 company uses ATS software. Our  AI resume builder  can help remove the guesswork when crafting your resume!

ATS software is a common tool to reduce the hours and overhead required to review potential applicants. However, your network engineer resume may be ranked or disqualified before a human ever reads it due to ATS software. Our resume builder system is ATS compliant by default. You’ll have the flexibility to include relevant career experiences in a structured format that works for any future employer’s ATS software. Here are the main attributes an ATS reviews:

• Header names
• Structure / Logical order
• Resume page length

Writing Your Network Engineer Resume

Effective writing helps your network engineer resume shine in comparison to the competition. Word choice convinces hiring managers that you can make a measurable difference in their company. Your words shouldn’t leave the reader impression that your resume is just an exhaustive list of skills or expertise. Instead, it should be carefully crafted and focused on the specific position available. Our  resume builder  can guide you through these details!

Must you include an objective or summary in your network engineering resume?

Network engineer work experience, the best network engineer skills, education and certifications required for a network engineer.

• What about projects, interests, or hobbies in your network engineering resume?

Create multiple network engineering resumes

• Edit your network engineering resume using our  how-to-write-a-resume guide

You may write an objective or summary to help tailor your network engineer resume to a particular open role. However, not all resumes include an objective or summary. To save space or simplify, include this information in your cover letter. Nevertheless, it’s quintessential that you do so correctly if you choose to write an objective or summary. A poor objective or summary is commonly vague or generic.

Check out these examples:

• Good Objective—Harvard computer science graduate with web design experience looking to expand my 11-year web development career at Squarespace to help simplify the online shop creation process for small business owners.
• Bad Objective—I’d like to improve my Full-Stack web development capabilities for a year before branching into bleeding-edge technology such as artificial intelligence at Alphabet.
• Good Summary—Industry-leading executive with 10 years of experience broadening the electric vehicle market. In 2011, founded and grew a start-up into a $1 billion evaluation.
• Bad Summary—Joined a hot start-up and procured necessary investors to grow the company into an industry leader. Graduated with an MBA in 2010.

A strong objective specifies your intent or shares focused, relevant work experience that applies to the open role. Objectives should display who you are, what you have to offer the employer, and how you can help further the company’s accomplishments and goals. A good summary establishes the cumulative highlights of your relevant work experience with just a few sentences, quantitative values, and keywords. It explains the specific skills and expertise that make you the right choice for a particular job.

Depending on the extent of your career thus far, not all previous opportunities should be listed on your network engineer resume. A common mistake is submitting a curriculum vitae (CV) instead of the requested resume. The difference is that you should tailor your resume to the employer’s open position with two to four relevant job experiences showing you’re the right fit for the position. Only highlight your most impactful education, experience, and expertise on your resume. Avoid including unrelated work history or irrelevant skills.

A CV contains the course of life or all qualifications you’ve achieved thus far. A resume is typically one page. However, for every 10 years of experience, you can include an additional page. On the other hand, a CV commonly has no length limitations.

Network engineering job descriptions

Each paragraph, phrase, or bullet point needs to be carefully crafted. You’ll be ranked not only by your experience but the effort you invested in describing your career journey. Use action verbs to capture the reader’s attention. From subjects to verbs, each part of speech needs to flow smoothly, tenses should remain consistent, and the vernacular should actively engage the reader. Listed below are good bullet points:

• Grew a software consultant business from $100 million in annual revenue to $150 million
• Acquired WordPress to further Automattic’s global web market share by 27%, leading to 300 million new users and 1 billion advertisement views monthly
• Transitioned from a hardware specialist intern to a full-time employee based on 3 months of high performance, 95% positive customer feedback, and academic merit, resulting in test scores consistently above a 3.5 GPA

Avoid personal pronouns and keep the language formal. Grammatically correct sentences are mandatory. Include certifications and academic accomplishments in a separate section from your work experience. Here are some bad bullet points:

• I built a web framework with HTML, CSS, and JavaScript as front-end for several clients’ websites.
• I wrote lots of C++ code to automate desktop virtualization environments for a dozen small business office computers.
• Apple sponsored my CompTIA Network+ certification through their work-study program.

Numbers speak louder than words on your network engineering resume

Quantifying work experience with statistics and measurable metrics helps employers understand the extent of your work. Metrics provide an additional layer of detail that gives greater insight into your accomplishments. Aim to include a statistic or metric concerning work in every other sentence.

Quality bullet point examples for your resume:

• Maintained 99% up-time for all 100 networked client systems throughout the year 2020
• Spearheaded office-wide migration to fiber-optic connectivity and upgraded all 50 routers to Wi-Fi 6E, which led to consistent internal traffic data speeds above 100MBps
• Achieved a 90% approval rating by decreasing the day-to-day customer support maintenance response time by 50%

Several qualities make up an excellent network engineer. Employers tend to measure your potential based on the number of hard skills listed on your network engineer resume. They may uncover soft skills from brief interviews and references. Hard skills and academic-based expertise are pieces of knowledge you acquire from certifications, degrees, research, or experience. Often recruiters or the ATS will flag resumes for further review if you mention keywords, skills, or expertise specifically relevant to the open position. Examples of hard skills:

Soft skills measure character and can help assess compatibility with the existing team. The skills measure interpersonal relationship expertise and character traits. Both soft and hard skills should be mentioned on your network engineer resume six to eight times. The keywords should be listed either in the objective summary or highlighted in a separate section of the resume to increase reader visibility. Examples of soft skills:

• Adaptability
• Communication skills
• Interpersonal skills
• Leadership skills

Many companies in the market differ in terms of requirements for education. However, most open network engineering roles will demand a minimum of a bachelor’s degree in a relevant science, technology, engineering, or mathematics (STEM) field. Some companies will make an exception, allowing you entrance with an associate’s degree or four years of relevant work experience. However, most entry-level positions prefer STEM-related four-year degrees. In addition to academics, employers may also require standardized industry certifications, such as Cisco Certified Network Associate (CCNA), CCNA Routing and Switching Certification (CCNA RS), CCNA Security, or CompTIA Network+.

All your related network engineering education and certifications should be clearly stated and displayed on a designated section of your network engineer resume. If a mandatory certification is a keyword in an ATS filter, you could be automatically rejected for forgetting to include this qualification on your resume. Most technical recruiters prefer to read this information first, as certifications and levels of education can be the deciding factor for hire. Senior positions look for 5-10 years of experience or post-graduate STEM degrees.

What about projects, interests, or hobbies on your network engineering resume?

As you gather more professional experience as a network engineer, listing  projects, interests, and hobbies on your network engineering resume  becomes less impactful. However, for interns, recent college graduates, and entry-level positions, displaying proactive applications of your knowledge can show initiative. Projects that have generated meaningful change or profit should be displayed. A great example is school projects, volunteer work, or home labs. If you’ve acquired a collection of Internet of Things (IoT) devices, 5G networks, or artificial intelligence, the expertise gained from each project is worth mentioning for germane roles.

Details of skills, expertise, and pre-existing technologies should be mentioned in your resume when applying to entry-level positions early on in your career. Projects, active or completed, can be listed, similar to work and career experience. Code contributions, open-source projects, and charity work are excellent additions to your resume. Like career experience, all hobbies, interests, and projects should display metrics and statistics concerning completed objectives. As a network engineer, you should describe how you improved the current system or changed the architecture leveraged by its users.

Examples of projects you could include: 

As your network engineering career becomes vast, it’s more than acceptable to disregard interests, projects, or hobbies from your resume entirely. Your work experience is commonly seen as the most important or beneficial asset to getting hired. Frequently, the duration of your work with various companies will lead to many completed projects and tasks. It’s up to you to include the most pertinent details of your assignments. Before submitting a resume, you should review each bullet point and ask, “What value does this sentence add to my resume?” “Does it display new information?” If there’s any hesitation or sense of repetition, the phrase or paragraph should be removed.

Any job listing will show the required skills and expertise for hire. Read through the entire open position, highlight any skills you currently possess, and then ensure this information is near the top of your network engineer resume. Customize your resume to each employer and the needs of the specific role. Taking the time to tailor your resume greatly increases a hiring manager’s chances to consider you over the competition.

Edit and proofread your network engineering resume

While many word processing programs have built-in spell-check, it’s apropos for you to proofread any document for grammatical errors. To avoid having your network engineer resume rejected for poorly written language:

• Avoid rushing an application for submission. 
• Research the proper nouns, subjects, and objects listed in your document. 
• Review formatting and margin requirements from the employer. 
• Use our  free resume checker  to write out numbers versus listing numerical values.

 A proofread and tailored resume shouldn’t take more than 30 minutes if you work from a solid foundation.

Network Engineer Resume FAQs

Yes, and especially so if the job description of the company you’re hoping to land a job with explicitly states you need a specific certification(s) like a CCNA Routing and Switching Certification (CCNA RS), which is common for entry-level network engineers, or a Palo Alto Networks Certified Network Security Administrator (PCNSA), a cert that’s more intermediate.

To top it off, go ahead and list certifications you hold that the job listing didn’t mention. For instance, a company probably doesn’t require you to hold a Cisco Certified Internetwork Expert (CCIE) certification, but showing you have such a prestigious cert can only help!

In your highly technical role, you’re not short on network engineer skills, but you don’t have room to list them all. Checking a company’s job description is your best possible move here.

For example, if a company’s job description repeatedly mentions troubleshooting and working in the cloud, it’s wise to keep that top of mind when building your skills list. For those, it’d make a lot more sense to list DWDM, circuit troubleshooting, and Amazon EC2 than to spend too much time on skills that require you to build a network infrastructure from the ground up.

First, be specific about the skills you have. List skills not just in the skills section, but mention how you used those skills when writing your job description bullet points.

Secondly, quantify the impact of your work. When you put those two tips together, a bullet point on your network engineer resume might read, “Maintained AWS Direct Connect and VPC to improve bandwidth and reduce network costs for clients by 17% on average.”

Lastly, a good network engineer resume will always be complemented by a terrific cover letter. Thanks to a cover letter generator tool, it doesn’t have to be a big deal or eat up your time!

Network Support Engineer Resume Samples

The job role of a Network Support Engineer is to design, build and analyze computer or data systems of the organization. The typical job duties that can be found on the Network Support Engineer Resume are – installing new software, installing new hardware , fixing network faults, overseeing security of all systems, network maintenance , training staff on new systems, supervising helpdesk staff, providing technical support to the users, monitoring day-to-day network use, upgrading old network systems , and responding to technical inquiries.

Aside from formal education, the job applicants are supposed to depict on the resume plenty of work experience and the following skills – multitasking abilities, an up-to-date knowledge of latest trends in networking field, and in-depth knowledge of network type mainly with LAN, WAN, GAN and MAN. A Bachelor’s degree in Computer Science or information technology is commonly seen on most resumes.

• Resume Samples
• Engineering
• Network Support Engineer

Network Support Engineer Resume

Summary : Over 9 Years of experience in IT industry with managing and maintaining various Network Infrastructure, remote support requirements and IT security. Strong experience in Network security using ASA Firewall, Checkpoint, Juniper SRX, Palo Alto, Cisco IDS/IPS, AAA, and IPSEC/SSL VPN.

Skills : MS Office/MS Access 2010/Windows 7/Linux/Bash.

Description :

• Responsible for performing administration on BGP & OSPF routing protocols.
• Configured route redistribution between EIGRP and OSPF.
• Involved in Network Designing, Routing, DNS, IP Sub netting, and TCP/IP protocol.
• Performed Route Filtering and Route Manipulation by applying distribute-lists, route-maps and offset lists.
• Provided Layer-3 redundancy by implementing HSRP in the network.
• Hands-on experienced in implementation and troubleshooting of BGP, OSPF, IPV4 and Ethernet Protocols.
• Managed various VLANs, IP addressing for various subnets, VLAN Trunking between various ASW.

Sr. Network Support Engineer Resume

Summary : Desires to work in a team-oriented environment on new or legacy software with concentration on planning, performing, managing and supporting applications.

Skills : LINUX Certified Administrator, UNIX Administration, Brocade Storage Area Network Administration.

• Researched and recommended network hardware and software solutions to clients.
• Provided hardware, software, and desktop support to network infrastructure upgrades or implementations.
• Troubleshoot, determined and implement corrective measures for all local and wide area network issues.
• Built or upgraded network workstations and servers.
• Installed and configured supplemental operating systems services (IIS, Proxy, DHCP, and WINS).
• Maintained and updated documentation of all network systems and configurations.
• Researched, executed and documented software license compliance.

Jr. Network Support Engineer Resume

Summary : Dedicated Network Security professional with several years of experience. Focused on providing secure networks for Enterprise & Ecommerce Networks. Committed to meeting SLA agreements & info security compliance requirements by designing, building, supporting accordingly.

Skills : Java, Linux, HTML, PHP.

• Supported technical assistance center responding to customer network outages.
• Used protocol analyzer to interpret layer 2 and layer 3 messages to isolate and correct troubles.
• Interfaced with equipment vendors to ensure inter- operability.
• Installed Madge Access Switch at customer premise.
• Turned up network circuits with carriers, including ISDN (PRI & BRI) & T1 circuits for voice, video & data.
• Setup inverse multiplexer (imux) to make 384k video conference calls over the public switched network.
• Built trunk groups and dial plans for customer's applications.

Network Support Engineer III Resume

Objective : Essentially a problem-solver and a team player who aims at contributing passion and skills in an exigent and dynamic corporate environment that allows an opportunity for growth whilst also achieving the organizational goals.

Skills : Provided support to IT hardware, software networks.

• Configured and maintaining Cisco 7200, 4400, 5000 and 6500 platforms.
• Troubleshoot connectivity issues involving VLAN's, OSPF, QoS etc.
• Supported, monitored and managed the IP network.
• Performance monitored of various applications and web servers to maintain quality of service and network stability.
• Maintained core switches, creating VLAN's and configuring VTP.
• Designed IP Addressing schemes, VLAN tables and Switch port assignments, Trunking and Ether-channel implementation.
• Gained hands on experience with VLSM, STP, VTP, VLAN Trunking.

Network Support Engineer II Resume

Objective : Over 2 years experience in Network Support Engineer(IDQ) Extensive experience with Data Extraction, Transformation, and Loading (ETL) from Multiple Sources.

Skills : C, Java, System Verilog, SoC, VLSI, Verilog, Python, Algorithms, Networks, SQL.

• Analyzed and designed server and storage systems.
• Maintained Wide Area Networks (WAN) Optimize LAN by monitoring applications in a real-time environment.
• Performed key role in providing engineering support on call to the clients in the US.
• Assisted in upgrading workstation and printers etc.
• Involved in sales for tech support services for out-of-warranty Cisco products.
• Installed, Configured, and Maintained Microsoft networks.
• Designed and upgraded network infrastructures.

Network Support Engineer I Resume

Summary : Over 8 years of extensive hands-on experience in IP network integration, deployment and troubleshooting. Hands-on configuration and experience in setting up Cisco routers to perform functions at the Access, Distribution, and Core layers.

Skills : Nortel Real Time Networking NCTS, Nortel Passport Certified NNCSS, Structured Cable And Wiring, Frame Relay Routing, ATM Routing, TCP/IP, Unix.

• Ensured that proper procedures were followed and assisted if necessary.
• Product lines supported were GSM, GPRS/ UMTS and briefly support CDMA Passport related components.
• Approved work orders and scheduled work assignments.
• Generated trouble tickets for internal customers and performed remedial action.
• Assisted upper level support groups for gathering trace data for design analysis.
• Developed root cause analysis for product deficiencies.
• Performed document update requests that ensured work procedures were kept current.

Network Support Engineer/Technician Resume

Summary : 5+ Years' Experience in Networking, including hands-on experience in IP network design providing network support, installation and analysis. Expert level knowledge of troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols.

Skills : Routing: Static Routing, RIPv1, RIPv2, RIPnG, IGRP,.

• Designed, validated and implemented LAN, WAN & WLAN structure to suite client's need.
• Performed troubleshooting and monitored routing protocols such as OSPF, EIGRP & BGP.
• Experienced with Checkpoint Firewall policy provisioning.
• Configured and troubleshoot OSPF and EIGRP.
• Active Directory user's management and planning for authoritative and non-authoritative restore.
• Experienced with protocols such as Frame Relay, IEEE 802.11 and VLAN, OSPF and BGP, DNS, DHCP.
• Worked on various scanning and Sniffing tools like Ethereal.

Objective : Over 5 years of working experience with Cisco products. Experienced in large-scale enterprise network maintenance and migration with expertise in designing planning, and testing of enterprise LAN/WAN products and protocols.

Skills : LAN, WAN, Linux, Unix.

• Worked on the entire project from cabling to IP addressing assignment.
• Supported a wide range of products from Cisco Systems, Troubleshooting of Routers and Switches.
• Configured and installed of Cisco Routers and Switches.
• Configured and worked with Cisco Routers and Switches using protocols like RIP, EIGRP, and OSPF.
• Managed the Routing protocol and Encapsulation Protocol.
• Troubleshoot of WAN connectivity problems.
• Configured STP for loop prevention and VTP for Inter-VLAN Routing.

Network Support Engineer/Consultant Resume

Summary : Interested to working in this Organization & Seeking a challenging career to utilize skills, abilities & creativity in addition to begin resourceful and flexible to the organization. Aspiring to work with a professional organization using own domain knowledge and strive to contribute best through sincere, hard and aimed +efforts, thus helping in growth of organization.

Skills : Network Tech, Network Administrator.

• Provided technical support to approximately 200 users both remotely or onsite on both PC and MAC.
• Troubleshoot various models of network printers remotely.
• Created and troubleshoot Active Directory accounts and assign to appropriate organizational unit.
• Used ticket system to track status or each work load.
• Performed weekly and monthly maintenance onto servers.
• Provided email configuration on Android, Blackberry, and IPhone.
• Managed Blackberry user accounts with BES server.

Network Support Engineer/Specialist Resume

Summary : Over 6 years of professional experience in Network engineering with Cisco Certifications, performing Network analysis, design, Implementing, capacity planning with a focus on performance tuning and support of large Networks.

Skills : IT Engineer, IT Specialist.

• Replaced outdated Cisco switches & routers in existing data centers & installing new Cisco switches & routers.
• Responsible for layer 2 security which was implemented using a dedicated VLAN ID for all trunk ports, setting user ports to non-TRUNKING, deployed port security when possible for user ports.
• Migrated from 2500 series Routers to 2600 series.
• Configured & maintened of Cisco 2600 series routers with OSPF protocols.
• Configured and implemented various protocols on 2800 series router for efficient performance of network.
• Upgraded the network by translating protocols like EIGRP to OSPF.
• Redistributed from RIP to OSPF and vice versa by implementing Hub and Spoke topology with a Frame Relay Switch.

Network Support Engineer/Administrator Resume

Summary : An analytical and results-driven information technology professional with comprehensive technical expertise in network engineering, hardware/software installation. Extensive background in network integration with web/application servers and desktop applications.

Skills : Bridges, Routers, Switches, and other peripheral devices.

• Analyzed enterprise campus architecture and implemented VLANs, spanning tree, inter-VLANs routing, high availability, redundancy, and security in campus networks.
• Utilized Ghost/Cloning software to image over 400 PCs.
• Set up and maintained wireless network for student group.
• Diagnosed issues and made software/setting adjustments as necessary, including reconfiguring network devices with faulty operating systems.
• Achieved over 80% network issue resolution and high customer satisfaction rating.
• Saved 30% in equipment and maintenance costs by optimizing networking devices to reduce inventory needed.
• Maintained 95% or greater "up-and-running" efficiency for all network devices, terminals, and PCs.

IT Network Support Engineer Resume

Objective : Certified Professional in Routing and Switching (CCNA) seeking a varied role that will allow to consolidate both educational and professional background, expand knowledge and provide opportunities for personal and professional growth in the field of networking technology.

Skills : LAN, Network Tech, IT Engineer.

• Supported enterprise network consisting of two redundant Data Centers that facilitates connectivity over 5,000 client workstations.
• Supported corporate network consisting of over 800 users across 10 domestic and 9 international offices.
• Supported client facing network with over 2000 clients worldwide.
• Documented network topology and site configurations (includes topology diagramming with MS Visio).
• Successfully prioritize and complete projects and daily activities.
• Administered and evaluated network management/monitoring tools (What's Up Gold, Cisco ACS, Concord EHealth, Ethereal and other home grown tools) to ensure optimal performance.
• Communicated WAN carriers for our diverse circuits.

Summary : To obtain a Network Support Engineer position in a company where managerial, technical and customer focused skills will benefit both a prospective employer. To continue to grow technical and management skills, and obtain key certifications.

Skills : Network Admin, IT Coordinator.

• Analyzed, planned, designed, and installed new personal computer systems and review, monitor, and upgrade existing personal computer systems.
• Recommended the purchase of software or hardware to meet user needs.
• Installed new, and maintain existing hardware and software.
• Analyzed business needs and new technology and make recommendations.
• Investigated hardware problems and perform system hardware and communication connection repairs.
• Configured and maintained the San Diego-based LAN servers and workstations.
• Worked with multiple hardware and software platforms at an intermediate level.

Lead Network Support Engineer Resume

Summary : Over a year and a half of experience in design, development, implementation, troubleshooting, and maintenance of complex network systems Expertise in IP Sub-netting and worked on design and allocation of various classes of IP Addresses.

Skills : Help Desk Support, IT Tech.

• Maintained and Troubleshooting LAN connectivity problems using Ping, Traceroute.
• Managed the IP address space using subnets and variable-length subnet masks (VLSM) Involved in troubleshooting IP addressing issues and Updating IOS images using TFTP.
• Worked along with the team in ticketing issues.
• Assisted in troubleshooting LAN & WAN connectivity and hardware issues in the network of 10000 hosts.
• Studied and analyzed client requirements to provide solutions for network design, configuration, administration, and security.
• Experienced with configuring BGP, OSPF on 7609 routers.
• Maintained redundancy on Cisco 2600, 2800, and 3600 routers with HSRP.

Network Support Engineer/Executive Resume

Summary : Over 8+ years of experience in network engineering, designing, integration, deploying, maintaining, and supporting a broad range of LAN/WAN communication systems and troubleshooting LAN, WAN, MPLS in the branch, campus, and Datacenter environments.

Skills : Network Engineer, Network Admin.

• Assisted in troubleshooting LAN connectivity and hardware issues in the network.
• Involved in troubleshooting IP addressing issues and Updating IOS images using TFTP.
• Managed the IP address space using subnets and variable-length subnet masks (VLSM) Interacted with support services to reduce the downtime on leased lines.
• Monitored performance of network and servers to identify potential problems and bottlenecks.
• Performed RIP & OSPF routing protocol administration.
• Troubleshoot problems on a day-to-day basis and provide solutions to fix them.
• Maintained and Troubleshooting connectivity problems using Ping, Trace route.

Associate Network Support Engineer Resume

Objective : Highly adaptable with the ability to multi-task while ensuring a positive attitude in high-paced environments. Eager to learn new skills and take on additional responsibilities.

Skills : Operating Systems Windows /XP/Vista/7Server 2003/2008, Linux Fedora/Ubuntu Networking Cisco Routers And Switches, VPN, ACS, And Cisco PIX.

• Designed, monitored, and maintained computer networks.
• Upgraded and expanded computer network system.
• Provided estimating the cost of materials and labor to have SIP Trunking.
• Configured networks, remote access systems, computers, and periphery equipment including faxes, copiers, scanners, and printers into one system.
• Monitored system performance to ensure that demands were being met.
• Installed and configured NetGear RP114 Cable DSL, NetGear 48 port switch, Cisco AIR-AP1242AG, and Motorola Netopia 3346N-ENT Broadband Router.
• Installed upgraded software Norton 360 Antivirus, QuickBooks, and UPS WorldShip for the network.

Summary : To attain a challenging Network Support Engineer position in networking where can utilize technical skills and experience to make a positive contribution within the organization.

Skills : Microsoft Office, Excel, Engineer.

• Tested computers and ensuring that computer systems are functioning properly.
• Physical setting up of computers and software system installation for various computer applications and programs.
• Provided specifications of the systems and equipment as required.
• Identified and solved any problem that affects computer/operating systems performance.
• Installed and upgraded computer peripheral devices such as photocopiers, printers, scanners, and modems.
• Networked and connected computers within the same organization to enhance communication.
• Trained and oriented employees with computer system hardware and software.

Objective : Result-oriented Network Security Consultant with more than 8 years experience and rigorous experience in assignments entailing setup & smooth functioning of Corporate Networks.

Skills : Routing, Switching, Security, Load balancer, Cloud Computing.

• Created firewall rules on Palo Alto Panorama for a complex network infrastructure.
• Configured and Administrated Palo Alto Firewalls.
• Migrated and implemented new ACL solutions with Cisco ASA Firewall series 5505, 5510, 5540 series.
• Performed code upgrade on the Cisco firewalls.
• Troubleshoot access issues on Palo Alto for multiple customer locations.
• Firewall rule set changes as per client requirements.
• Upgraded multiple firewalls and Network devices under a planned maintenance window.

Objective : Results-driven IT professional with an extensive understanding of the administration and support of Information Systems with 4 years of professional work experience. Strong hands-on technical knowledge in electronics, LAN/WAN network systems, database, and systems administration.

Skills : IT Support Engineer, IT Specialist.

• Implemented and troubleshoot Site to Site as well as Remote Access VPNs using Cisco ASA firewalls.
• Maintained off-site storage necessary for recovery processes.
• Upgraded/migrated windows server software and exchange.
• Supported and led the implementation of Facebook's production network infrastructure in the datacenter.
• Performed hands-on troubleshooting and repair of network hardware, software, and network circuits.
• Performed network maintenance including hardware and software upgrades, migrations, decommissioning, and capacity upgrades.
• Managed and updated work assignments through our internal task tools and repair ticketing systems.

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Network Support Engineer Resume Sample

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Work Experience

• Primary responsibilities include supporting, maintaining, and troubleshooting complex network infrastructures and services (VoIP, Video, BYOD, Wireless, remote access, firewalls, load balancers, cloud, virtualization, and automation) internal to the company as well as with External Clients, Vendors and Managed Service Providers
• Day-to-day support and administration of network firewalls in a global, highly complex and fast evolving network
• Update firewall rules/policies to meet security requirements, crafting and supporting rules design via systems automation and routine compliance program
• Firewall policy rule usage analysis
• Ensure compliance with defined security requirements. Re-mediate compliance issues within a short time frame
• Provide technical support for activities that improve the security posture of Visa’s networks
• Experience administering enterprise IP networks in critical 24x7 production environments
• Create & maintain detailed network documentation
• In depth knowledge of Cisco LAN & WLAN
• Ericsson Model for Project Management, PROPS-C
• Software Update Management
• Openness - capacity to reflect on one’s behavior and performance, learn from experience, adapt to other cultures, absorb feedback, accept new ideas and practices
• Travel to customer site in case of necessity (i.e. CSR Handling & trouble-shooting, SW update/upgrade, O&M Assistance, Proactive Support, etc)
• To be part of on-call rota for emergency handling and ability to work and contribute under stress
• Proactive monitoring of environment
• Participate in the automation and other initiatives to improve work flow and achieve operational maturity
• Closely work with Provisioning and Engineering teams
• Completed Internship program in any any of the telecom Vndors or operators
• Familiarity with Security technologies
• Familiarity with SAN/NAS technologies, preferably NetApp
• Experience maintaining highly available and highly secure networks
• Provides strategic and creative oversight for the local execution of global brand strategies to optimize international business
• Configures internet proxy servers to restrict corporate internet access to support the company’s acceptable use policy
• Provides technical support for activities that improve the security posture of Visa’s networks
• Sales and Business Development Skill

Professional Skills

• Strong interpersonal and communication skills, including excellent English language skills (both written and spoken)
• Strong social, and facilitation skills along with effective communication (both written and verbal) skills
• Excellent organization skills including the ability to work effectively in a dynamic and changing
• Your excellent customer service skills together with experience supporting corporate customers and service providers in production environments
• Strong Leadership & negotiation skills (driving technical teams)
• Highly effective & demonstrable customer engagement skills to build & maintain excellent working relationships with internal & external customers
• Customer oriented with excellent verbal, written and interpersonal communication skills

How to write Network Support Engineer Resume

Network Support Engineer role is responsible for interpersonal, english, customer, organization, analytical, software, design, architecture, technical, japanese. To write great resume for network support engineer job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Network Support Engineer Resume

The section contact information is important in your network support engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Network Support Engineer Resume

The section work experience is an essential part of your network support engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous network support engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular network support engineer position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Network Support Engineer resume experience can include:

• Strong understanding of change control methodologies and experience following change
• Demonstrated experience with routing and switching protocols such as OSPF, BGP and STP in a large enterprise environment
• Experience working in a professional technical support role or equivalent experience working with relevant technologies
• Negotiation, Argumentation, Planning & organizing skills
• Developed team working and problem-solving skills
• Solid knowledge of computer/server operating systems, hardware and networking experience

Education on a Network Support Engineer Resume

Make sure to make education a priority on your network support engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your network support engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Network Support Engineer Resume

When listing skills on your network support engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical network support engineer skills:

• Solid incident & problem-solving skills
• Hands on, proactive and responsible, excellent interpersonal and communication skills
• Scripting skills on Unix/Linux and other platforms
• Outstanding Mandarin language written and verbal communication skills, fluency in English recommended but not required
• Analytical thinking and troubleshooting skills
• Process orientation and exhibited planning, organizational and problem solving skills

List of Typical Experience For a Network Support Engineer Resume

Experience for customer network support engineer resume.

• Strong interpersonal and communication skills in a team environment: Strong written and verbal skills necessary
• Excellent oral and written communication skills, presentation and interpersonal skills, and the ability to interface to senior levels of the organization
• Excellent analytical skills and the ability to define problems, collect data, establish facts and draw
• Fluent Japanese language written and verbal communication skills and comprehension
• Strong understanding of change control methodologies and experience following change processes

Experience For Senior Network Support Engineer Resume

• Emergency recovery skills
• Proactively and effectively communicate status, plan-of-action, and resolution of issues based on an ISO Quality Management System defined set of procedures
• Multi-skilled covering a couple of Technical domain, (very good knowledge in one domain, basic in others)
• Hands-on support experience with Cisco routing and/or switching environments
• Customer meeting on Weekly basis to discuss CSR’s, assist in O&M, understand their priorities and problems
• A demonstrated understanding of customer service
• Demonstrated ability to solve complex problems involving networks and application systems
• Experience with either windows or Linux based scripting languages. (Powershell/VBS or Python/Perl/Ruby/Bash)

Experience For IT Network Support Engineer Resume

• Network engineering experience in large, complex, network environments
• Experience with routing protocols such as BGP and EIGRP
• Experience with switching technologies (STP, VPC, etc.)
• Good understanding of Load Balancers and Firewalls
• Some experience with scripting or automation platforms are desirable
• Experience in supporting site to site VPNs and client VPN solutions
• Proven ability to identify and deliver cost savings and avoidances while improving technology
• Extensive experience of working in a managed services environment

Experience For Senior Voice Network Support Engineer Resume

• To decide on fault priority
• Hands on experience as support engineer is a prerequisite
• Experience with Solarwinds products and Sniffer software
• Help Desk experience at Tier 3 level
• Experience with VOIP, VPNs and security protocols
• Experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless
• Good understanding of Switching and Routing protocols
• IT Service Management – Good understanding of ITIL best practices and achieving SLAs

Experience For Principal IP Network Support Engineer Resume

• Experience with scripting or automation platforms and knowledge of SDN networks are desirable
• Experience working with MPLS and a multi-VRF environment
• Proficient in IT technology with excellent working knowledge of Microsoft Office products
• Configure, standardize, monitor, operate, maintain, install, administer, troubleshoot and manage LAN/WAN, WiFi Networking environment and devices
• Experience with data analytics platforms such as HPE Vertica, PostgreSQL, MicroStrategy, Docker, Kafka, Elasticsearch
• Thorough experience working Linux (Ubuntu, CentOS, RHEL, etc) and Window OS from a Lab admin perspective
• Extensive experience of WAN, LAN & Voice network solutions
• Extensive experience in network monitoring and performance tuning tools
• Experience in using tools for wireless site surveys and site preparation and using RF surveys to determine WiFi Access Point locations

Experience For Associate Network Support Engineer Resume

• Strong knowledge in network security
• Experience with networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc
• Experience supporting and testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers
• Relevant network support experience
• Analytical thinker with good attention to detail
• Combination of education and/or experience
• Knowledgeable and experienced in various network technologies, services, and protocols that

Experience For Network Support Engineer Data Operations Resume

• Experience with Wireless Control Systems, Access Point, and 802.1x, PKI, EAP, TLS technologies
• Experience with a trouble ticketing systems
• Experience in network engineering technologies and methodologies
• Experience with Linux, log serves, monitoring tools
• Experience required in network administration or support
• 8) Shares technical knowledge and experience and provide competence transfer to team members
• Very good understanding of Ericsson RAN & Transport Solutions
• Hands-on experience in working in atleast two of the below Domains
• Experience working helpdesk functions

Experience For Senior Enterprise Network Support Engineer Resume

• Experience with technical writing IE: SOPs, technical proposals, etc
• In-depth knowledge of and experience with Internet routing protocols, specifically BGP and OSPF; and IPSec and Firewall security
• Experience in troubleshooting layer 1, 2 and 3 network problems
• Experience in working with customers to diagnose a problem, and work toward resolution
• Network engineering, problem management, and performance management experience
• Experience in being a member of large network projects and implementation

Experience For Network Support Engineer, UK Resume

• Experience managing network firewalls, switches, VLANs, and wireless devices
• Experience supporting Microsoft Windows domains
• Familiarity or experience with Geo Load Balancing
• +3 years of experience in Network Engineering
• Experience of supporting Cisco switched and routed networks to the highest level of support escalation
• Working knowledge of routing protocols including BGP4, OSPF, RIP, EIGRP

Experience For Enterprise Network Support Engineer Resume

• Working knowledge and understanding of Networking devices like Nexus 7k/5k, Cisco ASRs, Cisco ASA and Juniper Netscreen & Junos firewalls
• Troubleshooting and Fault Finding utilising packet capture/inspection tools such as Wireshark
• Developing & refining internal processes to improve support efficiency and productivity
• Scripting and Console knowledge – an advantage (e.g. JavaScript / Groovy scripting / NodeJS / etc.)
• Working knowledge of monitoring tools like HP Openview, Solarwinds, etc
• Maintaining system information and documentation
• Providing Technical RCA’s and RFO’s on the outages
• Provisioning of new circuits and layer 1 troubleshooting in coordination multiple service provider across the globe
• Managing and configuring network access

List of Typical Skills For a Network Support Engineer Resume

Skills for customer network support engineer resume.

• Prioritize and delegate customer complaints to CNS engineers effectively and provide technical solution
• Strong Customer Communication skills (both written and oral at both a technical and managerial level)
• Ability and desire to learn and evolve his or her skills, willing to share knowledge with others
• Experience in a professional technical support role or equivalent experience, working with relevant technologies
• Knowledge sharing attitude and skills
• Evidence of building strong internal/external relationships within a team environment

Skills For Senior Network Support Engineer Resume

• Demonstrated experience with networking hardware platforms such as routers, switches and firewalls in a large enterprise environment
• Demonstrated experience with enterprise 802.11 wireless networking in a large enterprise environment
• Process orientation and exhibited planning, organizational and analytical skills
• Client facing consultant skills
• Good understanding and practical “hands-on” experience on
• Good understanding/experience in 3G/4G and RAN evolution

Skills For IT Network Support Engineer Resume

• Experience working on SDN or Cloud technology and hands-on experience with Ansible, Cumulus and BigSwitch would have added advantage
• Proven experience in Scripting and Automatiom
• Evidence of building strong internal/external partnership within a team environment
• Intermediate Linux Administration Skills
• Experience with popular Customer Relationship Management system. Siebel experience added advantage
• Extraordinary interpersonal communications and customer-service skills
• Customer Orientation and Consultative Skills

Skills For Senior Voice Network Support Engineer Resume

• Organization skills and ability to work on multiple projects and/or assignments simultaneously
• Working experience with VPN tunneling, IPS, content filtering, access control, SNMP and wireless 802.11x
• Working experience in monitoring and troubleshooting Enterprise business and large-scale
• Operating system experience: Unix / Linux / Windows
• Working experiences in CLOUD/NFV area & System integration presents advantage

Skills For Principal IP Network Support Engineer Resume

• Networking Experience 10 years or above
• Hands-on working experience with Shell scripting, Perl scripting and UNIX administration represent an advantage
• Strong enterprise level routing and switching (including Nexus and Catalyst)
• Experience adapting to changing environments and coordinate large scale implementations using available resources
• Experience writing, modifying and updating Python/Perl scripts

Skills For Associate Network Support Engineer Resume

• Experience in troubleshooting routing, switching and security infrastructure
• Solid understanding of TCP/IP and Routing/Switching
• Experience of installing, configuring and supporting Cisco/Aruba Wifi platforms
• A solid understanding of network technologies (routing & switching, BGP)
• Excellent hands-on working knowledge, configuration, managing and deploying of ASA Firewalls, Switches and Cisco routers
• Demonstrated knowledge of Windows and Linux Operating systems including basic administration, communications and networking configurations
• Experience using Remedy or similar ticketing or incident tracking tool
• Working experience with Cisco IOS devices including configuration and troubleshooting

Skills For Network Support Engineer Data Operations Resume

• Excellent understanding of Layer 2 switching and Layer 3 routing
• Experience in networking industry/managing multi-vendor/multi-technology network environment
• Hands-on technical experience with Internetworking/data centre operations including LAN/WAN operations
• Excellent documentation and general organization of ongoing tasks, including the ability to evaluate and question business rules
• Experience in utilizing Network Management and Monitoring systems
• Experience in network monitoring tools such as SolarWinds Orion, HP NNMi/OpenView, CA Nimsoft, or other similar monitoring tools

Skills For Senior Enterprise Network Support Engineer Resume

• Experience supporting clients with any of the following network technologies: Cisco, Juniper, Riverbed, Alcatel, Bluecoat
• Good working knowledge of ICT managed services and ability to deal with evolving targets
• Good understanding of customer commitments including SLAs
• Experience of using F5 load balancers (including Cisco ACE and F5 appliances)
• Good working knowledge on Ericsson network ENIQ and fault manager FMX
• Experience with setting up development environments
• More than 3 years of experience in a distributed WAN systems environment supporting commercial off-the-shelf (COTS) software

Skills For Network Support Engineer, UK Resume

• Experience with design, test and maintaining LAN/WANs
• Experience monitoring firewalls and network performance
• Experience installing upgrades and updates to the network based on vendor specification
• Solid understanding of F5 processes as defined in the Quality Management System
• Possess a good understanding of best practice LAN and WAN design
• Operates a company's internal data communications systems, including LANs and/or WANs
• Experiences in troubleshooting and engage with Tier 2 or PDU in CSR follow-up
• Have experiences in troubleshooting and engage with Tier 2 or PDU in CSR follow-up
• Very good understanding of Nortel Core, RAN & Transport Solutions

Skills For Enterprise Network Support Engineer Resume

• A solid understanding of security fundamentals and secure networks
• Good understanding of ETSI and IETF specifications related to WCDMA/LTE
• Experience providing technical support to product support teams, field engineers and technicians
• Experience troubleshooting DNS, DHCP, NetScalers, and Global Server Load Balancers (GSLB)
• Strong understanding on ITIL process or ITILv3 certified
• Minimun 5 years of working experience at the related role
• Cloud computing experience and/or certification(s) – an advantage
• Someone that is fully capable of delivering capabilities related to a particular skill, language, system, or technology

List of Typical Responsibilities For a Network Support Engineer Resume

Responsibilities for customer network support engineer resume.

• 10) Good IP knowledge with strong IP network practical experience
• Fluent Mandarin language written and verbal communication skills and comprehension
• Proactively and effectively communicates status, plan-of-action, and resolution of issue
• Communicate directly and effectively with internal customers via phone and email
• Packet Core products support Skills for MME-SGSN, EPG/GGSN, SAPC/PCRF, ePDG, WMG, etc
• Min years of experience: at least 3 years' experience
• Zero to 2 years experience in a professional technical support role or equivalent experience, working with relevant technologies

Responsibilities For Senior Network Support Engineer Resume

• Fluent Vietnamese written and verbal communication skills and comprehension
• Fluent Thai written and verbal communication skills and comprehension
• Fluent Japanese/English language written and verbal communication skills and comprehension
• Develop own skills, expertise and adapt to new technologies in order to continuously improve your contribution to the team and delivery to Customers
• Good WAN/MPLS experience
• Demonstrable experience in problem isolation and problem solving
• Hands-on experience troubleshooting complex Telecommunications, Optical Transport, Data equipment and networks

Responsibilities For IT Network Support Engineer Resume

• Good knowledge of Ericsson business customer’s organization, working methodology and network structures
• More than 3 years of experience in distributed WAN systems environment supporting commercial off-the-shelf (COTS) software
• Experience in hands-on network configuration, maintenance and support
• Demonstrated ability to troubleshoot problems systematically
• Domain experience: (Recruiter to supply area of expertise – e.g.: Secuity, Packet core,IP, Wireline etc.)

Responsibilities For Senior Voice Network Support Engineer Resume

• Related experience in WCDMA and LTE
• Desirable: Experience with WCDMA/HSPA and LT
• Directly related experience in network analysis and design
• Routers, switches, Cisco experience is required
• Domain experience: OSS, Customer Support, Service Delivery
• Experience in F5, ACE, Cisco Nexus switches, Cisco Unified Fabric, Netbrain, Splunk, Solarwinds and Opnet ACELive would be desired
• Experience with Cellular and Wireless Networks, WAN acceleration,
• Experience with SNMP and sniffer tools such as Solarwinds NPM, MRTG, RRD, Wireshark, and Nmap
• Domain experience: Packet Core

Responsibilities For Principal IP Network Support Engineer Resume

• DISA Request Fulfillment process and associate documents (TSRs, TSOs, completion reports) and circulars experience
• Manages multiple highly complex cases and prioritizes based upon customer and business needs
• Experience with the Cisco ASA firewall range
• Relevant work experience that provides the background for the current position
• Experience of business continuity risk and recovery planning concepts
• Relevant experience in OSS RC OSS domain and hardware platform including sparc ,x86,SUn and HP blade architecture
• Experience with Unix, Linux OS and SYBASE database
• Very good knowledge of test methods and support tools

Responsibilities For Associate Network Support Engineer Resume

• Very good knowledge of support and supply processes
• Experience with VMWare, Virtual Box and enterprise virtualization services
• Develop and give effective technical presentations within own unit other Ericsson organisations and to customers
• Experience with ITIL methodology; specifically, Event, Incident, Problem, Request and Change
• Experience with Cisco L3, L2, and security products

Responsibilities For Network Support Engineer Data Operations Resume

• Experience with Brocade L2 switches
• Experience with any of Check Point / Cisco / Juniper / Fortigate firewalls / Palo Alto
• Experience of Cisco IOS and CatOS
• Experience of Palo Alto Firewalls
• Familiarity or experience with industry cloud offerings such as Rackspace, Amazon Web Services (AWS), and SoftLayer
• Familiarity or experience SAN devices
• Large data center, multi-site and Enterprise experience
• Proven ability to work as a productive team member as well as on solo projects
• More than 3 years of experience in help desk and network management (NOC) or customer support management

Responsibilities For Senior Enterprise Network Support Engineer Resume

• Two years' experience with project management and project implementation
• Strong customer service orientation (“Customer comes first” mindset) with CSAT as key driver
• Experience in a Multi-cultural / multi-country environment required
• Unix or GNU/Linux work experience (Red Hat, Ubuntu, Debian)
• Working closely with management, develop and improve NSE best practice training and help deliver training
• Responding to and fixing faults
• Understanding DISA organizational structure and how different elements (DITCO, etc.) contribute to fulfilling mission partner TSR requirements
• Routing and switching technologies, 802.1q, STP, RSTP, MSTP, VLAN, MPLS, VRF

Responsibilities For Network Support Engineer, UK Resume

• Performing network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
• Switching / Routing
• Working within a multiple outsourced environment
• Understanding of basic telecommunications and information technology terms and technology
• Understanding of Department of Defense, its policies, and hierarchy
• Routing protocols (OSPF / EIGRP / Static)
• Understanding of UNIX or Linux
• Evaluating new hardware, software, and services as needed
• Working knowledge of mobile communication technologies

Responsibilities For Enterprise Network Support Engineer Resume

• Understanding of best practices and data center operations in an always-up, always-available setup
• Working with network technologies, qualified to Cisco CCNA level or equivalent
• Overall network engineering support for a broad range of programs including planning, designing, programming and evaluating various components of the network
• Knowledge of implementing, administering, performing testing, and analyzing network systems
• Troubleshoot networking, routing and interconnectivity problems – including troubleshooting of network device hardware failures

Related to Network Support Engineer Resume Samples

Network consulting engineer resume sample, network support resume sample, pc network support tech resume sample, analyst, network resume sample, manager, networking resume sample, network professional resume sample, resume builder.

• • Led the redesign and implementation of enterprise-wide network infrastructure that supported over 5000 users, enhancing network performance by 40%
• • Managed a team of 10 engineers in the deployment of a unified communication solution which reduced project delivery time by 25%
• • Developed and enforced network security policies that decreased security breaches by 35% within the first year
• • Initiated a cost-saving project by replacing legacy hardware, saving the company $1.2 million annually
• • Collaborated with cross-functional teams to develop network disaster recovery plans, reducing potential recovery time by 50%
• • Spearheaded the migration of network operations to a hybrid cloud environment, increasing system scalability and reliability
• • Designed and implemented new branch network setups across 10 locations, enhancing connectivity and reducing latency by 20%
• • Automated routine network maintenance tasks, which increased team efficiency by 30%
• • Contributed to the development of an internal tool for network configuration management, reducing configuration errors by 15%
• • Provided high-level technical support for network issues, resulting in a 90% satisfaction rate from internal stakeholders
• • Upgraded network security measures, decreasing vulnerability exposure by 25%
• • Analyzed and monitored network data traffic patterns to predict potential bottlenecks and suggest improvements
• • Assisted in the rollout of a new VoIP system that reduced operational costs by 20%
• • Implemented network performance benchmarks, which led to ongoing improvements and a 10% reduction in complaints
• • Supported network expansion efforts by integrating new technologies into the existing framework

15 Network Engineer Resume Examples & Guide for 2024

A Network Engineer ensures the design, implementation, and maintenance of computer networks to ensure seamless communication and data transfer. Highlighting experience with network protocols, security measures, and troubleshooting techniques will make your resume stand out. Consider incorporating technical proficiencies such as routing and switching, familiarity with firewall configurations, and knowledge of cloud networking. Additionally, mentioning successful projects and quantifiable improvements in network performance can significantly enhance your appeal to potential employers.

All resume examples in this guide

Senior Network Engineer

Junior Network Engineer

Entry-Level Network Engineer

AWS Network Engineer

CCNA Network Engineer

Cisco Network Engineer

Cloud Network Engineer

F5 Network Engineer

L2 Network Engineer

Network Administrator

Network Security Engineer

System And Network Engineer

VOIP Network Engineer

Wireless Network Engineer

Resume guide.

Formatting Tips

Experience Section

Hard & Soft Skills

Education & Certifications

Summary & Objective

Additional Sections

Key Takeaways

By Experience

You're all set for a new role as a network engineer, but there’s just one problem - no interview invitations so far. With all the experience, a real passion for networking, and every skill necessary, your qualifications are solid. Yet, your inbox remains surprisingly quiet.

If you're ticking all the right boxes in the job descriptions but aren't getting calls for interviews, your resume might be the issue. Even experienced network engineers with more than 5 years under their belt can struggle if their resumes don't catch the eye.

Unfortunately, it's not CTOs but recruiters who often see your resume first, and they might not understand the difference between firewalls and VPNs or recognize other technical details that demonstrate your expertise.

Not all recruiters are tech experts, so this guide is here to help you create a resume that any HR can easily understand.

Want to get that precious call? Here’s what to do:

• Choose a resume template that puts your expertise as a network engineer front and center.
• Identify the crucial sections of your resume and organize them for maximum impact.
• Demonstrate your experience with network engineering technologies.
• Detail your achievements and illustrate your impact on projects and the industry.
• Highlight key skills from the job description to meet the expectations of potential employers.
• Include your educational background, focusing on degrees or certifications relevant to network engineering.

Are you looking for more job openings in the network and security field? We’ve got just what you need. Browse through these resume examples.

• L2 Network Engineer Resume
• Cisco Network Engineer Resume
• Senior Network Engineer Resume
• Ccna Network Engineer Resume
• Cloud Network Engineer Resume
• Aws Network Engineer Resume

How to format a network engineer resume

Choosing the right resume format  is crucial for standing out with your application as a network engineer. Here are three main formats you can consider:

• Reverse chronological resume : Ideal for those with extensive experience in network engineering, this format lists your previous jobs starting from the most recent and going backward.
• Functional resume :  This format is best if you’re new to network engineering, changing careers, just starting out, or have gaps in your employment history. It emphasizes your skills rather than your past jobs.
• Hybrid resume : Merging the benefits of both chronological and functional formats, the hybrid resume allows you to highlight your most relevant skills and achievements at the top, followed by a concise work history. This is useful for showing experiences that align well with the network engineering position you're targeting.

To make your resume impressive to recruiters, follow these tips:

• Pick a modern resume template  and avoid cluttered designs because they can look busy and distracting. Simple templates let your achievements shine without distractions.
• Choose readable fonts  like Rubik, Lato, or Times New Roman, and keep the size between 10 and 12 points for readability.
• Keep your network engineer resume to one page  if you're entry-level or mid-level, and extend it to two pages if you have lots of experience.
• Use consistent margins around 1 inch  to ensure your resume looks neat and organized.
• Begin with a header  that includes your name, job title, contact information, and links to your GitHub and LinkedIn profiles .
• Always save your network engineer resume as a PDF file  to preserve the formatting across different devices.

As a network engineer, you should emphasize your strategic leadership and the impact of your projects on your resume. Tailoring it with appropriate keywords listed in the job ad  will help it to pass through Applicant Tracking Systems , which many companies use to screen applicants.

Want to make sure your resume clears those ATS hurdles? Check out our AI resume checker . It evaluates your resume on 16 key points for free, helping you make it attractive to recruiters.

Is your resume good enough?

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

Strengthen your application by including these important resume sections .

The top sections on a network engineer resume:

• Contact information :  This is necessary to provide ways for potential employers to reach you for scheduling interviews or asking additional questions.
• Professional summary: Here you can show your most relevant skills, experience, and career goals that directly align with the network engineer position.
• Work experience: This section highlights your former roles, responsibilities, and achievements in network engineering, proving your professional competence.
• Technical skills: This is where you list specific technical abilities related to network engineering, such as proficiency with network protocols, hardware, and software.
• Certifications and education: Essential for your resume as it displays your academic and additional training qualifications, such as Cisco network certifications, that prove your expertise in the field.

These sections allow recruiters to assess your potential contributions to their organization.

What recruiters want to see on your resume:

• Proficiency in network protocols:  This confirms that you understand different network communication protocols, allowing for effective data transmission.
• Knowledge of network hardware and software:  Having this knowledge demonstrates your ability to set up, configure, manage and troubleshoot the physical and virtual aspects of the network.
• Experience with network security measures: This is important as it shows you're capable of protecting the company's data and network infrastructure from breaches.
• Relevant certifications: Certifications like Cisco's CCNA and CCNP show that you have been trained and tested in key areas of network engineering, which enhances credibility.
• Problem-solving skills: Being an effective problem solver suggests you can quickly and efficiently diagnose and repair network issues, reducing downtime.

Demonstrating your skills as a network engineer requires clear descriptions of your work experience. We'll go into more depth on this topic in the next section.

How to write your network engineer resume experience

The resume experience section  is where you detail your accomplishments as a network engineer. For each job entry, highlight specific results and projects you’ve completed.

When you’re tailoring your resume, really dig into the job description . Look for specific skills or tools they’re asking for, like Cisco, Juniper, or network protocols you're familiar with, and then match those with your own experiences.

Think about times when you’ve solved problems or improved something. Those are the examples you want to put on your resume because they show you can handle the job and get results.

Hiring managers are looking for people who solve problems and make things better for the company and its customers. If you can show that’s what you do, you'll rise above the competition.

Let’s check out two examples of listing work experience on a resume. First, we’ll look at the WRONG way to do it.

• • Handled different network projects to support business objectives and technology updates.
• • Monitored and adjusted network systems to maintain performance standards.
• • Managed network security measures to protect data.
• • Used standard tools to oversee and optimize network operations.

Right now, your accomplishments aren't really catching the eye, since they seem routine. With entries like this, you're unlikely to get past the ATS filters. Check out the improved version below.

• • Handled over 20 network projects annually to align with strategic business objectives and facilitate technology updates, increasing overall efficiency by 15%.
• • Monitored and adjusted network systems across 5 locations, achieving a 99% uptime and consistently maintaining top performance standards.
• • Managed network security measures that reduced data breaches by 40% through rigorous implementation of advanced security protocols.
• • Used standard tools to manage and improve network operations, achieving a 20% faster response time and better bandwidth management.

Notice the use of action verbs  like 'handled,' 'monitored,' and 'managed.' These verbs showcase the candidate's role in leading, solving problems, and overseeing important tasks.

This section stands out because it includes specific metrics such as a 15% increase in efficiency, a 99% uptime, a 40% reduction in data breaches, and a 20% improvement in system response times. These numbers clearly show the candidate's effectiveness and their ability to track and report their achievements.

Besides, the list mentions the candidate's use of industry-standard tools, highlighting their technical skills in network operations. This efficient use of language eliminates the need for a separate skills section, saving space on the resume and keeping the focus on proven results.

Include specific numbers in your resume  whenever appropriate to underline any excellent results you've achieved.

How to quantify impact on your resume

Here are some suggestions on how you can lay out your measurable successes:

• Detail the size of the networks you managed to demonstrate your ability to handle large-scale operations and maintain system integrity across extensive environments.
• Include how many network issues you resolved to show your knack for fixing problems, ensuring network stability and efficiency.
• State the percentage increase in network efficiency to present your role in boosting the speed of operations and indirectly accelerating productivity.
• Specify the cost reductions you achieved to indicate your skill in resource management and your effectiveness in cutting network management and setup expenses.
• Highlight the number of security vulnerabilities you identified and addressed to showcase your focus on network security and your contributions to protecting company data.
• List the number of upgrades or implementations you completed to show how you improved and updated the network system with new technologies.
• Mention the overall uptime of the networks you managed to let recruiters understand your efforts in maintaining an optimal network environment for operations.
• Specify the number of disaster recovery plans you implemented to underline your skill in preventing and handling network failures to maintain business operations.

Don’t lie on your resume . It will probably be discovered during the interview, and that could cause your application to be rejected.

If you don't have much experience and are tempted to exaggerate on your resume, hold off. For anyone aiming to become a network engineer, make sure to check out the next section. It’s packed with helpful tips that’ll help you move your application forward honestly, without any fluff.

How do I write a network engineer resume with no experience

If you're just starting out as a network engineer, it's a good idea to work on personal projects to bolster your resume. Simple tasks like setting up small network configurations or tweaking router settings can serve as practical experiences. You can use resources from platforms like Stack Overflow and GitHub to learn more about network management.

In case you've worked on some projects, here's how you can include them in your resume:

• Frame your personal projects as freelance work or academic experience.
• Add any technical workshops or competitions you've attended, especially if you've gained any awards or certifications.
• Mention your experience in hackathons  or relevant online communities, particularly those related to network engineering or IT infrastructure.
• Emphasize skills such as teamwork, problem-solving, and system management. Use examples from educational projects or previous employment to show how these skills translate to network engineering.
• Start your resume with a clear objective statement that expresses your interest in network engineering and highlights any related experience. Keep it brief—aim for 3-4 sentences.

All these pointers highlight your drive and competence, putting your resume on the fast track to the "interview" pile.

How to list your hard skills and soft skills on your resume

When tailoring the skills section  of your network engineer resume, aim for clarity and impact. Include both your technical knowledge  in network tools like Cisco and Juniper, and soft skills  like analytical thinking and problem-solving. Emphasize your proficiency in relevant technologies, particularly network management software such as Cisco IOS, and Juniper Junos, or network monitoring tools like SolarWinds and Wireshark. Also, even a basic understanding of Python can be a valuable asset to your resume.

Best hard skills for your network engineer resume

• Cisco networking equipment
• Network architecture
• Routing protocols
• Network security
• Network automation
• Wi-Fi and LTE networks
• Load balancing
• Firewall administration
• Virtual Private Networks (VPNs)
• Cloud services (AWS, Azure)
• Network simulation tools
• OSPF (Open Shortest Path First)
• BGP (Border Gateway Protocol)
• Intrusion detection systems
• Ethernet and Fiber Optics

In addition to hard skills , make sure to also include some personal traits on your resume to demonstrate that you can work well with others and easily integrate into the company's environment.

Best soft skills for your network engineer resume

• Problem-solving
• Time management
• Communication
• Flexibility
• Critical thinking
• Stress management
• Negotiation  
• Multitasking
• Persistence
• Attention to detail
• Learning agility
• Decision making
• Analytical thinking

According to Linkedin data, employees who possess both hard and soft skills tend to get promoted 8% faster than those who only have hard skills. This trend is even more pronounced among professionals in the tech industry.

How to list your education and certifications on your resume

The education section of your resume  is crucial for validating your qualifications and readiness for the role of a network engineer. Be sure to underscore any degrees in computer science, network engineering, or related fields, as well as any relevant certifications such as Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP) or CompTIA Network+.

This section demonstrates your formal training and adherence to industry standards, making you a credible candidate for potential employers.

Remember, when listing education, you should place it near the top of your resume if you're relatively new to the field. For those with extensive professional experience, the education section can follow the work experience section. Here’s how to structure and show your academic background:

• Institution name:  Begin with the university or college where you studied.
• Institution location: Note the city and state of the institution.
• Degree and field of study: Specify the degree you obtained and your field of study.
• Date of graduation:  State your graduation date or, if still studying, your expected graduation .
• Relevant courses and honors: Mention any courses related to network engineering and any honors like cum laude  that may support your application.
• GPA:  List your Grade Point Average  if it's above 3.5 to underline your academic success.
• Professional certifications: List any relevant certifications, focusing on those pertinent to network engineering.

Here's how to organize this section of your resume.

• • Specialized in advanced networking technologies and network security.
• • Completed a thesis on optimizing network infrastructure through AI-driven solutions.
• • Focused on network architecture, data communications, and systems management.
• • Worked on several projects utilizing Cisco routers and switches for network setup and configuration.

Obtaining advanced certifications  underlines your expertise and proactive approach to navigating today's technology challenges. Adding your certifications to your resume is straightforward. Here’s how you should do it:

• List the certifications you've earned.
• Provide the names of the institutions that issued them.
• If applicable, indicate the expiration dates of each certification.

Here are the top 5 certifications for network engineers to include on a resume:

Best certifications for your network engineer resume

• Cisco Certified Network Associate (CCNA)
• Cisco Certified Network Professional (CCNP)
• Certified Information Systems Security Professional (CISSP)
• Juniper Networks Certified Internet Specialist (JNCIS)
• CompTIA Network+

How to write your network engineer resume summary or objective

Starting off your network engineer resume with a personal statement , like a summary or objective, is a great way to grab attention. It’s your chance to introduce your skills, experience, and career goals, making a strong first impression right off the bat.

Personal statements are vital, especially if you have a diverse educational background or a wide range of experiences. They help clarify how your skills and experiences make you a great fit for the job you’re applying for.

Here’s the difference between them:

• A resume summary  focuses on your past job experiences and how they prepare you for the job at hand.
• An objective statement , on the other hand, talks about your career goals and how they align with the job you want.

For entry-level network engineers, an objective is a good choice because you might not have much experience yet. Here’s how to create one:

• Tailor it to the job description, using specific keywords and skills mentioned there.
• Express your eagerness to learn and grow in the field.
• Use action verbs to keep things lively.
• Keep it concise—about 3 sentences should do.

If you’ve got a lot of experience, go for a summary. Here’s the best way to do it:

• Underscore skills and experiences that match what the job needs.
• Use keywords from the job description to make your summary resonate.
• Talk about past achievements in your roles and try to quantify them if you can.
• Keep your sentences action-oriented.
• Aim for a brief but powerful summary, about 3-5 sentences.

Tailoring your resume  summary to fit each job application may be time-consuming, but makes a huge difference, so we advise you to do it.

Now, take a look at this example of a network engineer resume summary:

You see words like "solid background," "history," and "experienced" popping up? They pretty much mean the same thing, right? It would be wise to use that space for more significant details that can truly capture a recruiter’s interest. Look at the example below:

Now hiring managers know that you:

• Bring over 7 years of experience in networking, security, and server management.
• Have mentored more than 50 new engineers, showing strong leadership skills.
• Have tackled and solved thousands of tough technical issues.
• Find innovative ways to solve complex business problems.
• Are ambitious and looking to step up into a senior role at Meta.

Additional sections for a network engineer resume

Besides the must-have parts on your resume, consider adding additional sections to show your unique personality and human side. Here are a few ideas that could be useful:

• Awards and achievements:  Showcase any notable awards or recognitions you’ve received, like Best Network Implementation in a company-wide project or recognition for outstanding problem resolution. Make sure the awards are relevant and verifiable.
• Passions:  Including a section on your hobbies and interests  outside of work can make you seem more well-rounded. Whether it’s blogging about technologies, participating in hackathons , or even non-tech activities like biking or swimming, sharing your passions shows you have a balanced lifestyle.
• Languages:  Fluency in multiple languages  can be a significant advantage in today’s global workforce, particularly in a multinational corporation, setting you apart from other candidates.
• Volunteering: Adding any volunteer work  to your resume, especially if it's related to technology or community service, showcases your dedication and readiness to apply your skills outside of paid roles.

How to put a Projects section on a network engineer resume

Usually, recruiters or even CTOs prefer to see your work firsthand. They need to assess if your approach to network engineering and your technical knowledge is a good fit with their ongoing projects. To properly feature your project:

• State the project’s name and the location where it was conducted.
• Provide a concise summary of the project’s objective and the problem it addressed.
• Specify the dates you were involved.
• Emphasize a key outcome or advantage derived from your project.
• If available, include a link to view your project online.
• • Spearheaded the optimization of WAN, enhancing network connectivity and performance across regional offices by 35%.
• • Designed and deployed scalable network infrastructures tailored for startup ecosystems, resulting in a 50% increase in data handling efficiency.

For a network engineer's resume, the Projects section is a great place to show off what you can do. Just remember to pick your best projects that are really relevant to the job you're going for—this keeps things focused and prevents boring the recruiters. Also, before you put any proprietary work on there, make sure you've got the green light to share it. This way, you look professional and ready to go!

Key takeaways

Building a great network engineer resume is kind of like optimizing a network. It’s all about the right connections and configurations. Just keep these easy tips in mind, and you'll do just fine.

• Pick a resume format that highlights your experience, like a reverse chronological layout for those with a lot of experience, or a hybrid format if you have less experience or gaps in your work history.
• Make sure your resume is ATS-friendly with standard fonts and formatting and without complex elements that could cause scanning errors.
• List your achievements using specific numbers, like how much you increased efficiency or decreased downtime.
• Include important technical and soft skills from the job description to match what employers are looking for.
• Display your educational achievements and any relevant certifications like CCNA or CCNP.
• Include sections for awards, languages, or volunteering to show a well-rounded skill set.

Network Engineer resume examples

Explore additional network engineer resume samples and guides and see what works for your level of experience or role.

Looking to build your own Network Engineer resume?

• Resume Examples

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Network Support Engineer Resume: Job Description, Sample & Guide

Create a standout network support engineer resume with our online platform. browse professional templates for all levels and specialties. land your dream role today.

Are you looking for a top-notch Network Support Engineer resume example to help you land your dream job? Look no further! Our article provides a comprehensive resume sample for Network Support Engineers, including key skills, experience, and qualifications to showcase. Whether you're a seasoned professional or just starting out in the field, our example will help you craft a winning resume that will impress potential employers.

We will cover:

• How to write a resume , no matter your industry or job title.
• What to put on a resume to stand out.
• The top skills employers from every industry want to see.
• How to build a resume fast with our professional Resume Builder .
• Why you should use a resume template

What does a Network Support Engineer do?

• Install, maintain, and troubleshoot network hardware and software systems
• Monitor network performance and ensure availability and reliability
• Provide technical support and guidance to end users
• Design and implement network solutions to meet business requirements
• Collaborate with other IT professionals to ensure seamless network operations
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What are some responsibilities of a Network Support Engineer?

• Install and configure computer networks and systems
• Monitor network performance and troubleshoot network issues
• Provide technical support to end-users and ensure smooth network operation
• Maintain and update network hardware and software
• Implement security measures to protect the network
• Collaborate with other IT professionals to improve network infrastructure

Sample Network Support Engineer Resume for Inspiration

Personal Details:

• Name: John Smith
• Address: 123 Main Street, Anytown, USA
• Phone: 555-555-5555
• Email: [email protected]

John Smith is a dedicated and detail-oriented Network Support Engineer with over 5 years of experience in providing technical support for network infrastructure and troubleshooting network issues. He is proficient in analyzing problems, implementing solutions, and ensuring the security and reliability of network systems.

Work Experience:

• Network Support Engineer at ABC Company (2017-Present)
• Network Technician at XYZ Corporation (2014-2017)
• Bachelor of Science in Computer Science, University of ABC (2014)
• CCNA Certification (Cisco Certified Network Associate)
• Network troubleshooting
• Router and switch configuration
• Firewall administration
• Network security
• Technical support

Certifications:

• CCNA (Cisco Certified Network Associate)
• CompTIA Network+
• English (fluent)
• Spanish (basic)

Resume tips for Network Support Engineer

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Network Support Engineer resume tips. We collected the best tips from seasoned Network Support Engineer - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

• Highlight your technical skills and experience with network technologies such as Cisco, Juniper, and Palo Alto
• Showcase your troubleshooting abilities and problem-solving skills with specific examples of network issues you have resolved
• Demonstrate your knowledge of network architecture and security protocols, including experience with firewalls, VPNs, and intrusion detection systems
• Include any relevant certifications such as CCNA, CCNP, or JNCIA to demonstrate your expertise in network support
• Emphasize your experience with network monitoring tools and your ability to analyze network traffic and performance

Network Support Engineer Resume Summary Examples

A Network Support Engineer Resume Summary or Objective is essential to provide a concise overview of your qualifications and career goals to potential employers. By including a summary or objective at the beginning of your resume, you can quickly grab the attention of hiring managers and showcase your relevant skills and experience. This can help you stand out as a strong candidate and increase your chances of landing an interview for a network support engineer position. For Example:

• Expert in troubleshooting and resolving network issues, ensuring minimal downtime and maximizing network performance.
• Skilled in configuring and maintaining network devices such as routers, switches, and firewalls.
• Experienced in implementing security measures to protect the network from cyber threats and unauthorized access.
• Proficient in monitoring network performance and conducting regular maintenance to optimize network efficiency.
• Strong ability to communicate network issues and solutions effectively to non-technical stakeholders.

Build a Strong Experience Section for Your Network Support Engineer Resume

Building a strong experience section on a network support engineer resume is essential for showcasing your expertise and accomplishments in the field. This section allows you to highlight your technical skills, problem-solving abilities, and relevant experience working with various networking technologies and systems. It also provides potential employers with a clear understanding of your capabilities and qualifications, making you a more competitive candidate for network support engineer positions. For Example:

• Provided technical support to clients for network-related issues
• Installed, configured, and maintained network equipment and software
• Assisted in the design and implementation of network systems
• Identified and resolved network security vulnerabilities
• Performed routine maintenance on network infrastructure
• Collaborated with cross-functional teams to troubleshoot and resolve network issues
• Documented network configurations and troubleshooting procedures
• Provided training and support to junior network support staff
• Participated in on-call rotation for after-hours support
• Contributed to the development and implementation of network policies and procedures

Network Support Engineer resume education example

A Network Support Engineer typically needs at least a bachelor's degree in computer science, information technology, or a related field. Some employers may require additional certifications such as Cisco Certified Network Associate (CCNA) or Microsoft Certified Solutions Expert (MCSE). It is also beneficial for Network Support Engineers to have hands-on experience with networking technologies and troubleshooting skills. Continuous education and training on new networking technologies is also important in this field. Here is an example of an experience listing suitable for a Network Support Engineer resume:

• Bachelor of Science in Computer Science - ABC University
• Cisco Certified Network Associate (CCNA)
• CompTIA Network+ Certification

Network Support Engineer Skills for a Resume

It is important to add skills for a Network Support Engineer resume because it demonstrates the candidate's proficiency in specific technical areas, such as network troubleshooting, hardware and software configuration, and security protocols. Including relevant skills on the resume allows employers to quickly assess the candidate's qualifications and ensure they have the necessary expertise to fulfill the requirements of the role. Soft Skills:

• Communication
• Problem-solving
• Adaptability
• Time-management
• Customer service
• Attention to detail
• Critical thinking
• Organization
• Interpersonal skills
• Router configuration
• Switch management
• LAN/WAN implementation
• Server maintenance
• TCP/IP protocols
• Network monitoring

Common Mistakes to Avoid When Writing a Network Support Engineer Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

• Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
• Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
• Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
• Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
• Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
• Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
• Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Network Support Engineer resume

• Strong technical skills with experience in troubleshooting and resolving network issues
• Expertise in configuring and maintaining network hardware and software
• Proven ability to work with cross-functional teams to design, implement, and maintain network systems
• Experience with network monitoring and security protocols
• Excellent communication and interpersonal skills to effectively work with clients and colleagues
• Ability to multitask and prioritize in a fast-paced environment
• Certifications such as Cisco Certified Network Associate (CCNA) or CompTIA Network+ would be a plus

Network Support Engineer Resume Examples and Templates

This page provides you with Network Support Engineer resume samples to use to create your own resume with our easy-to-use resume builder . Below you'll find our how-to section that will guide you through each section of a Network Support Engineer resume.

What do Hiring Managers look for in a Network Support Engineer Resume

• Technical Proficiency : Proficiency in networking technologies, protocols, and hardware, such as routers, switches, and firewalls.
• Troubleshooting Skills : Aptitude for identifying and resolving network issues, including diagnosing connectivity problems and optimizing network performance.
• Communication Abilities : Effective communication and interpersonal skills to interact with clients, colleagues, and vendors.
• Attention to Detail : Meticulous attention to detail in documenting network configurations, changes, and troubleshooting steps.
• Customer Focus : A commitment to providing excellent customer support and resolving network-related problems promptly.

How to Write a Network Support Engineer Resume?

To write a professional Network Support Engineer resume, follow these steps:

• Select the right Network Support Engineer resume template.
• Write a professional summary at the top explaining your Network Support Engineer’s experience and achievements.
• Follow the STAR method while writing your Network Support Engineer resume’s work experience. Show what you were responsible for and what you achieved as a Network Support Engineer.
• List your top Network Support Engineer skills in a separate skills section.

How to Write Your Network Support Engineer Resume Header?

Write the perfect Network Support Engineer resume header by:

• Adding your full name at the top of the header.
• Add a photo to your resume if you are applying for jobs outside of the US. For applying to jobs within the US, avoid adding photo to your resume header.
• Add your current Network Support Engineering position to the header to show relevance.
• Add your current city, your phone number and a professional email address.
• Finally, add a link to your portfolio to the Network Support Engineer resume header. If there’s no portfolio link to add, consider adding a link to your LinkedIn profile instead.
• Bad Network Support Engineer Resume Example - Header Section

Taylor 7704 Clay St. Huntley, IL 60142 Marital Status: Married, email: [email protected]

• Good Network Support Engineer Resume Example - Header Section

Taylor Malone, Huntley, IL, Phone number: +1-555-555-5555, Link: linkedin/in/johndoe

Make sure to add a professional looking email address while writing your resume header. Let’s assume your name is John Doe - here is a formula you can use to create email addresses:

• [email protected] - [email protected]
• [email protected] - [email protected]
• [email protected] - [email protected]
• [email protected] - [email protected]
• [email protected] - [email protected]
• [email protected] - [email protected]

For a Network Support Engineer email, we recommend you either go with a custom domain name ( [email protected] ) or select a very reputed email provider (Gmail or Outlook).

How to Write a Professional Network Support Engineer Resume Summary?

Use this template to write the best Network Support Engineer resume summary: Network Support Engineer with [number of years] experience of [top 2-3 skills]. Achieved [top achievement]. Expert at [X], [Y] and [Z].

How to Write a Network Support Engineer Resume Experience Section?

Here’s how you can write a job winning Network Support Engineer resume experience section:

• Write your Network Support Engineer work experience in a reverse chronological order.
• Use bullets instead of paragraphs to explain your Network Support Engineer work experience.
• While describing your work experience focus on highlighting what you did and the impact you made (you can use numbers to describe your success as a Network Support Engineer).
• Use action verbs in your bullet points.

Network Support Engineer Resume Example

Network Support Engineer

• Oversaw and supervised the activities of both Linux and Windows servers.
• Conducted routine system administration tasks, including backup, user administration, and application of operating system patches and configuration changes.
• Administered FSMO roles, including Global Catalog placement and role transfers.
• Managed Simple Partitions and file systems, as well as handled Active Directory and ADC user account management.
• Configured RAID levels for data storage.
• Monitored and maintained Enclosure Components using OA\IMM.
• Conducted regular system and software audits.
• Kept a close eye on system logs and event logs, and updated Firmware while running diagnostics. Additionally, installed and configured hardware components in HP/IBM/Dell servers.

Associate Network Support Engineer Resume Example

Associate Network Support Engineer

• Created and implemented batch files as needed to meet specific requirements.
• Proficient in patch management, ensuring patches were applied to all relevant clients, and creating fixlets and baselines based on specific criteria.
• Managed the installation and removal of security tools.
• Fostered and maintained productive working relationships with individuals encountered during the course of work.
• Collaborated with global service providers and internal departments to streamline daily operations.
• Conducted advanced troubleshooting and offered configuration assistance when necessary.
• Delivered IT support to both corporate headquarters and the manufacturing plant.
• Developed a visualization tool capable of processing XML output from Juniper routers, converting it into HTML, and displaying it for non-technical users..
• Configured and troubleshooted end-user ADSL, Fibre, Mobile, and Mobile broadband modems and services via call or email.
• Analyzed and resolved broadband service issues reported by end customers.
• Monitored end-user networks using monitoring systems and graphical data.
• Collaborated with senior engineers to address network faults and outages affecting end customers.
• Coordinated with AMX's wholesale suppliers to resolve service issues raised by end customers.
• Ensured compliance with telecom regulatory and compliance requirements when assisting end users.
• Managed end customer emails and faults through a ticketing system related to broadband products and services offered by AMX.
• Diagnosed network issues encompassing hardware, software, power, and communications problems.
• Configured and installed Cisco Network Devices such as Routers, Switches, Firewalls, Meraki Switches, and Access Points.
• Designed and assessed WAN and LAN connectivity technologies.
• Monitored network hardware operations to ensure proper configuration.
• Achieved a remarkable 95% reduction in engineering escalations in just 24 months.
• Developed and executed intricate scripts to address issues and enhance transport efficiency.
• Served as the group representative for change control and chronic incident processes.

Sr. Network Support Engineer Resume Example

Sr. Network Support Engineer

• Managed, configured, and troubleshooted multiple domains and domain controllers.
• Granted and resolved share folder permissions for users and groups.
• Oversaw, configured, and troubleshooted GPO, DNS, DHCP, DFS, and WSUS.
• Diagnosed and addressed AD-related issues, including GPO and AD replication.
• Managed and configured server hardware, including Dell Power Edge servers.
• Troubleshot File Servers and administered permissions and quotas for folders on the File Server.
• Managed and configured the Net-core Email Server, including user email setup and mailbox quotas.
• Troubleshot FTP servers using FileZilla.
• Implemented weekly System State Backups.
• Installed Service Packs and Windows Security Updates.
• Organized conference meetings with the necessary technology.
• Provided technical support for server-related issues to remote location engineers within and outside India.
• Ensured antivirus patch compliance.
• Addressed audit inquiries and handled auditor queries.
• Executed the implementation and termination of RJ 45 connections, establishing computer networks in diverse environments such as offices and schools.
• Conducted Windows and software installations for various organizational needs.
• Installed new hardware components, including servers, printers, and computer workstations.
• Configured user accounts, permissions, and passwords.
• Ensured the security of all systems, with a particular focus on internet security.
• Implemented centralized anti-virus protection measures.
• Diagnosed and resolved network faults and connectivity issues.
• Trained staff on new systems and technologies.
• Planned and strategized future system improvements.
• Provided support for all Windows family of operating systems, including Windows Servers.
• Diagnosed the root causes of technical issues and implemented suitable solutions.
• Delivered technical support to end-users and vendors, even in remote locations.
• Formulated and executed methods for automating various business tasks.
• Offered IT hardware, software, and network support to individuals at all levels within the organization.

Top Network Support Engineer Resume Skills for 2023

• Network troubleshooting
• Network configuration and maintenance
• Network protocols (e.g., TCP/IP)
• LAN and WAN technologies
• Routing and switching
• Network security protocols (e.g., VPN, SSH)
• Firewall management
• Network monitoring and diagnostics
• Network performance optimization
• Network hardware installation and maintenance
• Cisco networking equipment
• Wireless network setup and maintenance
• Network topology design
• Subnetting and IP addressing
• Network load balancing
• DNS and DHCP configuration
• Network virtualization (e.g., VMware)
• Network capacity planning
• Network backup and recovery
• Network documentation and diagrams
• Network audits and compliance
• VoIP and telephony systems
• Cloud networking (e.g., AWS, Azure)
• Network automation and scripting
• Network monitoring tools (e.g., Wireshark, Nagios)
• Network troubleshooting methodologies (e.g., OSI model)
• Network performance analysis
• Network security best practices
• Intrusion detection and prevention systems (IDPS)
• Network access control (NAC)
• VLAN configuration and management
• Network hardware procurement
• Software-defined networking (SDN)
• Virtual LAN (VLAN) configuration
• Network incident response
• Patch management
• Network policy enforcement
• Network traffic analysis
• Disaster recovery planning
• Network asset management
• Network health monitoring
• Presentation and communication skills
• Data analysis and interpretation
• Problem-solving abilities
• Time management and organization
• Adaptability and flexibility
• Decision-making skills
• Attention to detail
• Client and stakeholder relations

How Long Should my Network Support Engineer Resume be?

Your Network Support Engineer resume length should be less than one or two pages maximum. Unless you have more than 25 years of experience, any resume that’s more than two pages would appear to be too long and risk getting rejected.

On an average, for Network Support Engineer, we see most resumes have a length of 2. And, that’s why we advise you to keep the resume length appropriate to not get rejected.

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Technical Support Engineer Resume Examples: Proven To Get You Hired In 2024

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• Technical Support Engineer
• IT Support Specialist
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• Technical Support Engineer Resume Tips

Technical Support Engineer Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., technical support engineer resume sample.

Researching and resolving customer issues regarding computer systems and software comes in the job description of a technical support engineer. They have additional tasks such as designing software, developing maintenance plans, and configuring systems to ultimate optimizations as well! Due to the intensely technical nature of this job, you need to have a bachelor's degree in Engineering along with work experience as a tech support engineer. Your knowledge of API and web services counts as a plus point because it makes you helpful to the corporate. Here’s a template of a technical support engineer resume:

We're just getting the template ready for you, just a second left.

Recruiter Insight: Why this resume works in 2022

Tips to help you write your technical support engineer resume in 2024,    mention personal projects that showcase your range of skills..

Recruiters want to know if you can handle an array of systems and software (pun intended). Your resume should be rich in showcasing personal projects that use multiple programming languages and technology like NoSQL, Support Tickers, Project management, and Servers.

   Include career highlights that show an attentive and team-working attitude.

Being tech-savvy is not the only thing that you need to work effectively as a technical support engineer. The work experience portion of your resume should include instances where you can mention your teamwork attitude. Use words such as “led”, “resolved”, “overcame” and “created” to highlight these instances.

IT Support Specialist Resume Sample

System administrator resume sample.

As a hiring manager who has recruited technical support engineers at companies like Google, Microsoft, and Apple, I've seen firsthand what makes a resume stand out. The following tips will help you craft a compelling resume that showcases your skills and experience in the best possible light.

   Highlight your technical skills

Employers want to see that you have the technical skills necessary to succeed in the role. Be sure to highlight your proficiency in:

• Operating systems like Windows, macOS, and Linux
• Networking protocols such as TCP/IP, DNS, and DHCP
• Troubleshooting tools like Wireshark and Splunk
• Scripting languages such as Python, Bash, and PowerShell

Don't just list the skills, but provide specific examples of how you've used them. For instance:

• Resolved 150+ technical issues per week using advanced troubleshooting techniques and diagnostic tools like Wireshark
• Automated common support tasks using Python and Bash scripts, reducing average ticket resolution time by 30%

   Quantify your impact

Numbers speak louder than words. Whenever possible, quantify your achievements to show the impact you've had in previous roles. Compare:

• Provided technical support to customers
• Maintained a 98% customer satisfaction rating while handling 50+ support requests daily
• Reduced average ticket resolution time by 25% through process improvements and automation

The latter examples provide concrete evidence of your abilities and show employers the value you can bring to their organization.

   Showcase your soft skills

Technical skills are important, but soft skills are equally crucial for success in a technical support role. Highlight your ability to:

• Communicate complex technical concepts to non-technical users
• Work collaboratively with cross-functional teams
• Remain calm and professional under pressure
• Continuously learn and adapt to new technologies

For example:

Collaborated with development teams to identify and resolve complex software issues, ensuring 99.9% system uptime for over 10,000 users

This showcases your communication, teamwork, and problem-solving skills in a real-world context.

   Tailor your resume to the job

One size does not fit all when it comes to resumes. Tailor your resume to the specific job you're applying for by:

• Using keywords from the job description
• Highlighting relevant skills and experience
• Removing irrelevant information

For instance, if the job requires experience with cloud technologies, emphasize your work with platforms like AWS or Azure. If the company uses a specific ticketing system, mention your familiarity with it.

Tailoring your resume shows employers that you've taken the time to understand their needs and are a strong fit for the role.

   Include relevant certifications

In the technical support field, certifications can be a valuable way to demonstrate your expertise and commitment to professional development. Some common certifications include:

• CompTIA A+, Network+, and Security+
• ITIL Foundation
• Cisco Certified Network Associate (CCNA)
• Microsoft Certified Solutions Expert (MCSE)

When listing certifications on your resume, be sure to include the full name of the certification, the issuing organization, and the date you earned it. For example:

• CompTIA A+ Certification | CompTIA | June 2020
• ITIL Foundation Certification | Axelos | March 2022

   Demonstrate your problem-solving skills

At its core, technical support is about problem-solving. Employers want to see that you have the ability to diagnose issues, think critically, and find creative solutions. Use your resume to highlight specific examples of how you've tackled complex problems in previous roles.

For instance:

• Investigated and resolved a critical system outage affecting 5,000+ users, identifying a previously unknown software bug and implementing a patch to prevent future occurrences
• Developed a troubleshooting guide for common network issues, reducing average resolution time by 40% and empowering junior technicians to handle more complex cases

These examples demonstrate your analytical thinking, technical expertise, and ability to make a real impact in a support role.

Writing Your Technical Support Engineer Resume: Section By Section

  summary.

A resume summary for a Technical Support Engineer role is optional, but can be useful if you want to provide additional context or highlight key skills and experience that may not be immediately obvious from the rest of your resume. It's a brief paragraph at the top of your resume that gives an overview of your professional background and qualifications.

However, it's important to avoid using an objective statement, which is an outdated resume element that focuses on what you want from an employer, rather than what you can offer them. Instead, use the summary to showcase your most relevant skills, experience, and achievements that align with the Technical Support Engineer position you're targeting.

To learn how to write an effective resume summary for your Technical Support Engineer resume, or figure out if you need one, please read Technical Support Engineer Resume Summary Examples , or Technical Support Engineer Resume Objective Examples .

1. Highlight technical support skills

When writing your Technical Support Engineer resume summary, focus on your most relevant technical skills and experience. Highlight your expertise in troubleshooting, problem-solving, and customer support.

For example, instead of using generic statements like this:

• Experienced Technical Support Engineer with a proven track record of success
• Hardworking and dedicated professional with strong communication skills

Use specific examples that showcase your technical support abilities:

• Technical Support Engineer with 5+ years of experience troubleshooting complex hardware and software issues for enterprise clients
• Skilled in remote desktop support, network diagnostics, and customer communication to resolve tickets efficiently

2. Tailor your summary to the job

While it's important to highlight your overall qualifications in your resume summary, you should also tailor it to the specific Technical Support Engineer position you're applying for. Review the job description carefully and identify the key skills, experience, and qualifications the employer is looking for.

Then, incorporate those elements into your summary. For example, if the job emphasizes experience with certain software or systems, mention your expertise with those specific tools.

Technical Support Engineer with 3+ years of experience providing software and hardware support for XYZ Company's enterprise products. Skilled in troubleshooting issues with ABC software suite, remote desktop support, and documenting solutions in the company's knowledge base. Committed to delivering exceptional customer service and resolving complex technical problems efficiently.

  Experience

Your work experience section is the most important part of your technical support engineer resume. It's where you show hiring managers how you've applied your technical skills to solve customer issues, improve processes, and deliver results.

In this section, we'll cover what to focus on in your work experience section, and share examples of what to do (and what to avoid).

1. Use strong technical support action verbs

When describing your work experience, use powerful action verbs that highlight your technical support skills and accomplishments. Avoid generic phrases like 'responsible for' or 'participated in'. Instead, use verbs that show you took ownership and drove results.

• Troubleshot and resolved complex hardware and software issues for clients
• Diagnosed system failures and implemented solutions to improve uptime
• Collaborated with cross-functional teams to develop knowledgebase articles and training materials

Also, avoid repeating the same verbs over and over. Vary your language to keep your bullet points engaging.

2. Quantify your technical support achievements

Numbers jump off the page and grab attention. Whenever possible, include metrics that demonstrate the impact of your technical support work. Share things like:

• Number of support tickets or cases handled daily/weekly/monthly
• Average resolution time for tickets
• Customer satisfaction scores
• Percentage by which you reduced ticket backlog or improved first call resolution rate

Resolved an average of 50+ support tickets per week while maintaining a 98% customer satisfaction rating and averaging a 15-minute resolution time.

3. Highlight your technical skills and tools

Hiring managers want to see evidence of the specific technical skills and tools required for the job. As you describe your work experience, naturally incorporate technologies, systems and processes you've worked with.

• Provided level 1-3 support for Windows, Mac, and Linux operating systems
• Maintained, updated and patched Windows servers and endpoints using Active Directory and SCCM
• Used Zendesk to manage, prioritize and resolve support tickets

Avoid simply listing skills without context, like this:

• Technical skills: Windows, Linux, Zendesk, Active Directory, SCCM

4. Show your career progression

Hiring managers love to see growth and progression on your resume. If you've been promoted, taken on increasing responsibilities, or worked on progressively more complex technical issues, make that clear.

One way to do this is by breaking out different roles within the same company, like this:

ABC Company Senior Technical Support Engineer (2018-Present) - Led a team of 5 support engineers... - Developed and delivered training... Technical Support Engineer (2016-2018) - Provided level 2 technical support... - Resolved an average of 40 tickets per week...

If you haven't had formal promotions, you can still show progression through your achievements and the skills you've developed over time.

  Education

The education section of your technical support engineer resume should be concise and highlight your relevant academic background. It's an opportunity to showcase your qualifications and demonstrate your commitment to learning and professional development in the tech support field.

1. List your degrees in reverse chronological order

Start with your most recent or highest degree first. Include the name of the institution, the degree earned, and the year of graduation.

Here's an example of how to format your education:

• Bachelor of Science in Computer Science, XYZ University, 2018
• Associate of Applied Science in Information Technology, ABC Community College, 2016

Avoid listing outdated or irrelevant education, such as:

• High School Diploma, Anytown High School, 2010

2. Highlight relevant coursework and projects

If you're a recent graduate or have limited work experience, you can strengthen your education section by including relevant coursework, projects, or academic achievements.

Bachelor of Science in Information Technology, ABC University, 2020 Relevant Coursework: Network Administration, Database Management, Cybersecurity Senior Project: Developed a mobile app for IT service management

Avoid listing generic or unrelated coursework, such as:

• Introduction to Psychology
• English Composition I

3. Include certifications and professional development

Showcase your commitment to learning and staying up-to-date with industry trends by listing relevant certifications and professional development courses in your education section.

• CompTIA A+ Certification, 2019
• ITIL Foundation Certificate in IT Service Management, 2020

Avoid listing outdated or irrelevant certifications, such as:

• Microsoft Office Specialist, 2012

4. Tailor your education section for senior-level positions

If you're a senior-level technical support engineer with extensive work experience, your education section should be brief and focused on your most relevant and impressive academic achievements.

Here's an example of a concise education section for a senior-level candidate:

Master of Science in Computer Science, XYZ University Bachelor of Science in Information Technology, ABC University

Avoid listing graduation dates or outdated education, such as:

Associate of Applied Science in Computer Information Systems, DEF Community College, 1995

  Skills

Your skills section is one of the most important parts of your technical support engineer resume. It's where you showcase your technical expertise and knowledge to potential employers. To make your skills section stand out, follow these tips:

1. Highlight relevant technical skills

As a technical support engineer, you need to have a wide range of technical skills. Focus on the skills that are most relevant to the job you're applying for. Some examples of technical skills to include are:

• Operating Systems : Windows, Linux, macOS
• Networking : TCP/IP, DNS, DHCP, VPN
• Programming Languages : Python, Java, C++
• Troubleshooting Tools : Wireshark, Ping, Traceroute

Make sure to list the specific technologies and tools you're proficient in. Avoid generic terms like "programming" or "networking" without listing the specific skills.

2. Categorize your skills

Grouping your skills into categories can make your skills section more organized and easier to read. For example:

Operating Systems : Windows 10, Linux, macOS Networking : TCP/IP, DNS, DHCP, Cisco IOS Databases : MySQL, MongoDB, Oracle Scripting : Python, Bash, PowerShell

Avoid a disorganized skills section like this:

Technical Skills: Windows, Linux, Python, TCP/IP, MySQL, Cisco, Java, Active Directory, Wireshark, Microsoft Office

3. Use proficiency levels strategically

Indicating your proficiency level for each skill can give employers a better idea of your expertise. For example:

Python (Expert) Java (Advanced) C++ (Intermediate) Ruby (Beginner)

However, only use proficiency levels if you're confident in your abilities. Don't claim to be an expert in a skill if you only have basic knowledge. It's better to leave off the proficiency level than to overstate your abilities.

4. Optimize for Applicant Tracking Systems (ATS)

Many companies use Applicant Tracking Systems (ATS) to filter resumes based on keywords. To make sure your resume passes through the ATS, use the exact keywords and phrases from the job description in your skills section.

For example, if the job description mentions "experience with Cisco networking equipment," make sure to include "Cisco" in your skills section. Don't just list "networking equipment" without mentioning the specific brand.

Skills For Technical Support Engineer Resumes

Here are examples of popular skills from Technical Support Engineer job descriptions that you can include on your resume.

• Troubleshooting
• Customer Service
• Project Management
• Software Installation
• Technical Support
• Telecommunications
• Dynamic Host Configuration Protocol (DHCP)
• IT Service Management

Skills Word Cloud For Technical Support Engineer Resumes

This word cloud highlights the important keywords that appear on Technical Support Engineer job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

How to use these skills?

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• Technical Support Resume Guide & Examples for 2022

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Technical Support Engineer Resumes

• Template #1: Technical Support Engineer
• Template #2: Technical Support Engineer
• Template #3: IT Support Specialist
• Template #4: System Administrator
• Skills for Technical Support Engineer Resumes
• Free Technical Support Engineer Resume Review
• Other Engineering Resumes
• Technical Support Engineer Interview Guide
• Technical Support Engineer Sample Cover Letters
• Alternative Careers to a Technical Support Engineer
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Network Support Engineer resume examples for 2024

A network support engineer resume should highlight the ability to manage and maintain network infrastructure. This includes experience with routing protocols like OSPF, BGP, and EIGRP, as well as proficiency in configuring and troubleshooting switches, firewalls, and routers. Additionally, skills in Linux, DNS, and VPN are valuable. Experience in providing technical support and troubleshooting connectivity issues is also necessary.

Network Support Engineer resume example

How to format your network support engineer resume:.

• Use the same job title on your resume as the one in the job application for a network support engineer role,
• In your work experience section, highlight accomplishments that demonstrate your expertise as a network support engineer, such as resolving complex issues or implementing new technologies,
• Aim to fit your resume on one page, focusing on recent and relevant experience as a network support engineer and using concise bullet points to describe your achievements.

Choose from 10+ customizable network support engineer resume templates

Choose from a variety of easy-to-use network support engineer resume templates and get expert advice from Zippia’s AI resume writer along the way. Using pre-approved templates, you can rest assured that the structure and format of your network support engineer resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Network Support Engineer resume format and sections

1. add contact information to your network support engineer resume.

Network Support Engineer Resume Contact Information Example # 1

Dhruv Johnson

[email protected] | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

2. Add relevant education to your network support engineer resume

Your resume's education section should include:

• The name of your school
• The date you graduated ( Month, Year or Year are both appropriate)
• The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

• Academic awards (Dean's List, Latin honors, etc. )
• GPA (if you're a recent graduate and your GPA was 3.5+)
• Extra certifications
• Academic projects (thesis, dissertation, etc. )

Other tips to consider when writing your education section include:

• If you're a recent graduate, you might opt to place your education section above your experience section
• The more work experience you get, the shorter your education section should be
• List your education in reverse chronological order, with your most recent and high-ranking degrees first
• If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Network Support Engineer Education

Network Support Engineer Resume Relevant Education Example # 1

Bachelor's Degree In Computer Networking 2007 - 2010

University of Florida Gainesville, FL

Network Support Engineer Resume Relevant Education Example # 2

Bachelor's Degree In Computer Science 2000 - 2003

University of Maryland - College Park College Park, MD

3. Next, create a network support engineer skills section on your resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

• Include 6-12 skills, in bullet point form
• List mostly hard skills ; soft skills are hard to test
• Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example of skills to include on an network support engineer resume

The Border Gateway Protocol (BGP) is a procedure that facilitates the exchange of routing information among different networks connected through the internet. It also refers to the electronic language used among internet routers, to determine how a piece of information is sent from one router to the other over the network. This process is extremely quick that occurs within mini-seconds, enabling the internet to function properly.

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Domain Name Systems, or DNS for short, is the internet's system for converting readable language, i.e., google.com, to machine language, i.e, 192.168. For a simple analogy, some call it the phonebook of the internet. Any website has its own IP address, for example, 192.168.160. Understandably this is hard to remember. So what a DNS does is link the domain name, google.com, with its IP address, 192.168.160.

A Virtual Private Network, VPN encrypts a device's internet access, activity, and identity through a secure server, making data theft and third-party traceability more difficult, and increasing the privacy and security of public and private networks, the internet, and Wi-Fi hotspots. The VPN is designed to protect one's system and network from being compromised.

Top Skills for a Network Support Engineer

• Switches , 7.2%
• Network Support , 4.6%
• OSPF , 4.5%
• Other Skills , 79.3%

4. List your network support engineer experience

The most important part of any resume for a network support engineer is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of network support engineers" and "Managed a team of 6 network support engineers over a 9-month project. "

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

• Utilized various tools for configuration, management and troubleshooting (ZOC, SNMP, Network Authority, Remedy etc).
• Performed router/hardware replacement due to hardware failure.
• Resolved network-related issues like Port Flapping, T1 Flapping.
• Provided training for network control center staff in network protocols, applications support, troubleshooting and LAN baseline.
• Contacted service provider (ATT, Verizon, Quest and Sprint) and opened tickets for T1 issues.
• Participated in the development of appropriate communication plans and literature as it relates to classification, compensation practices and HR programs.
• Trained peers in operating contemporary computers and radars, necessary for tactical decision-making, in the Combat Information Center.
• Assisted with platoon and field training for the Officer Candidate School (OCS).
• Coordinated security program for 1,200 US/NATO security clearances allowing vital access to classified material.
• Provided expert deployment and extensive crisis experience, including combat operations, in various locations in the US and overseas.
• Developed tools simulating real-time network traffic using common networking protocols in Python.
• Attained secret level clearance after background investigation from private company.
• Created procedures for the use of the Component Supplier Management database tool and trained new component engineers in its use.
• Developed a monthly machine utilization presentation to inform management when a specific machine is being underutilized.
• Analyzed test errors and hardware failures to determine their sources, then brainstormed and applied solutions.
• Diagnosed and fixed various hardware and software related computer problems.
• Advanced knowledge of PC hardware performance comparisons Superior customer service
• Procured computer parts supplies and materials for the purpose of ensuring the availability of items commonly required to repair computer hardware
• Developed proposals for customers base on requirements stated.
• Repaired 5-10 notebooks a day of various vendors (HP, Sony, Toshiba, etc ).

5. Highlight network support engineer certifications on your resume

Specific network support engineer certifications can be a powerful tool to show employers you've developed the appropriate skills.

If you have any of these certifications, make sure to put them on your network support engineer resume:

• CCNP Service Provider Operations (CCNP)
• Cisco Certified Network Associate (CCNA)
• CCNA Routing and Switching Certification (CCNA RS)
• Cisco Certified Network Associate Security (CCNA)
• Network 5 Certification
• Certified Network Computer Technician (CNCT)
• Software Engineering Master Certification (SEMC)
• Cisco Networks Certified Professional
• CompTIA Network+
• Cisco Certified Design Associate (CCDA)

6. Finally, add an network support engineer resume summary or objective statement

A resume summary statement consists of 1-3 sentences at the top of your network support engineer resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to emphasize skills and experiences that feature in the job description.

Common network support engineer resume skills

• Network Support
• Technical Support
• Network Infrastructure
• Windows Server
• Series Routers
• Network Devices
• Trouble Tickets
• Network Troubleshooting
• Network Issues
• Connectivity Issues
• Problem Resolution

Network Support Engineer Jobs

Links to help optimize your network support engineer resume.

• How To Write A Resume
• List Of Skills For Your Resume
• How To Write A Resume Summary Statement
• Action Words For Your Resume
• How To List References On Your Resume

Updated June 25, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Network Support Engineer Related Resumes

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Network Support Engineer Related Careers

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Network Support Engineer Related Jobs

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Network Engineer Resume Examples and Templates for 2024

• Resume Examples
• Resume Text Examples

How To Write a Network Engineer Resume

• Entry-Level
• Senior-Level

Network Engineer Text-Only Resume Templates and Examples

• Entry-level
• Senior-level

Ronald Jimenez (345) 678-9012 [email protected] 1845 Wisteria Ln, Carson City, NV, 67890

A Network Engineer with entry-level experience, specializing in the administration and development of network, server, and security protocols. A proven track record of collaborating with diverse technical teams to enhance network functionality.

• CompTIA Network+, August 2017
• Work extensively with TCP/IP, IPX/SPX, Ethernet (10/100/1000) and NetBIOS technologies
• Windows Active Directory, Linux, and Novell Netware
• Cisco Certified Network Professional (CCNP), July 2018

Professional Experience

Network Specialist, UNLV Lee Business School, Las Vegas, NV January 2020 – Present

• Develop application solutions for senior staff to seamlessly access the school network, implement network solutions to ensure data security and prevent ransomware attacks, and identify opportunities to improve network functionality
• Coordinate with technical teams to develop and implement network solutions for four UNLV campuses with over 80K users
• Deliver presentations to the Dean and university administration on network health

IT Technician, UNLV Lee Business School, Las Vegas, NV December 2018 – November 2019 

• Maintained and configured Cisco LAN/CAN/WAN and provided basic help desk support across associated campuses
• Performed troubleshooting procedures for faculty and staff computers
• Selected for team that expanded the school’s Wi-Fi offerings to faculty, staff, and students

Bachelor of Science in Computer Engineering UNIVERSITY OF NEVADA, LAS VEGAS, Las Vegas, NV, Jan 2015 – December 2019

Jessica Barlow (901) 234-5678 [email protected] 456 Main Lane, Chicago, IL 62700

A Certified Network Engineer with nine years of professional experience, specializing in Python, SQL, cyber security, and network engineering. A strong history of monitoring networks with over 100K users and developing cybersecurity protocols.

Systems Network Engineer, Olman Communications, Evanston, IL July 2015 – Present

• Develop and implement scalable Python scripts and identify opportunities to automate manual testing processes for network performance, resulting in a reduction of over $100K in annual labor costs
• Provide tier III technical support to in-house staff and top-tier vendors
• Co-create the Protecting Systems Against Cyberattacks initiative to actively monitor and protect LAN/WAN from DDoS and other security threats

Technical Coordinator, Boone University, Chicago, IL March 2012 – June 2015 

• Maintained license, upgrade, and backup schedules, monitored LAN/WAN network performance, and performed complex hardware and software installations
• Supported the development and implementation of new network protocols and collaborated cross-functionally with other departments to ensure compliance

Bachelor of Science, Management Information Systems (MIS) with a minor in Computer Science NORTHWESTERN UNIVERSITY, Evanston, IL, January 2007 – May 2012 

Master of Business Administration, IT Specialization UNIVERSITY OF CHICAGO, Chicago, IL, September 2013 – December 2015

• Network Engineering
• Cybersecurity

Certifications

• CompTIA Network+, April 2011
• PMI-certified project manager, February 2016
• CCIE-Security, December 2019
• Python Programming for Networks from Google, March 2020

Lisa-Marie Sawyer (890) 123-4567 [email protected] 123 Address Road, Austin, TX 65432

A Senior Network Engineer with 10+ years of experience, specializing in data security, technical leadership, project management, and system administration. A proven track record of building and leading diverse teams to enhance network performance, develop security protocols, and perform complex upgrades for large organizations.

Senior Network Engineer, Kforce Technology Consultants, Austin, TX September 2016 – Present

• Build, develop, and manage a team of 15+ network engineers and system administrators to identify technical solutions and perform upgrades for a multi-million dollar consulting firm supporting enterprise clients
• Execute complex network engineering projects to maintain 99.99% uptime for clients while performing network upgrades, installations, and integrations
• Serve as the escalation point for mission critical technical issues, monitor network performance, and identify solutions to prevent recurring issues

Network Engineer, Insight Networking, Austin, TX July 2010 – September 2016

• Diagnosed and resolved LAN and WAN connection problems for multiple clients
• Maintained up-to-date and error-free records and documentation for client networks, achieving 99.9% accuracy during spot checks
• Identified opportunities to improve connection security, reliability, and speed
• Provided coaching, mentorship, and training to junior team members and delivered technical support for escalated IT and networking issues

Bachelor of Science in Computer Science TEXAS STATE UNIVERSITY, Round Rock, TX, September 2004 – June 2008

Master of Computer Science UNIVERSITY OF TEXAS, Austin, TX, September 2008 – June 2010

• Technology Consulting
• Team Management
• System Administration
• Technical Support

To write a results-driven network engineer resume, demonstrate your ability to design, implement, and maintain network infrastructure. Show prospective employers you have what it takes to prepare for potential issues and handle them as they arise while emphasizing the most compelling aspects of your technical expertise and leadership capabilities. Throughout this guide, we’ll provide expert strategies to help you create an engaging resume showcasing your most impressive accomplishments in the information technology (IT) industry.

1. Write a dynamic profile summarizing your network engineer qualifications

Distill your network engineering career into a few sentences with a compelling summary of your qualifications. The first sentence should contain your job title, years of experience, and a few key specializations to pique the reader’s interest. Highlight skill sets that align with the needs of the organization you’re applying for. In the subsequent sentences, emphasize your contributions to the field.

Show your ability to collaborate with cross-functional teams and communicate technical information in a way everyone can understand. Mention your commitment to reducing network downtime by a certain percentage or enhancing network efficiency through automation. Give potential employers insights into how your professional background will bring value to their organization.

Senior-Level Profile Example:

A senior network engineer with over 10 years of experience specializing in data security, technical leadership, project management, and system administration. A proven track record of building and leading diverse teams to enhance network performance, develop security protocols, and perform complex upgrades for large organizations.

Entry-Level Profile Example:

A network engineer with entry-level experience specializing in the administration and development of network, server, and security protocols. A proven track record of collaborating with diverse technical teams to enhance network functionality.

2. Add a compelling section featuring your network engineer experience

Make it easy for readers to understand your contributions in previous roles by listing career accomplishments instead of daily tasks and responsibilities. This strategy helps hiring managers envision your success in previous positions and how you can do the same for their company.

As you consider your achievements, prioritize showing how you achieved tangible results using action verbs, data, and metrics. Describe your ability to diagnose and solve network issues, or give details on how you implemented disaster recovery plans and reduced recovery time during critical outages. Provide tangible examples of using your technical expertise to drive continuous improvement and engineering excellence.

Senior-Level Professional Experience Example:

Senior Network Engineer, Kforce Technology Consultants, Austin, TX

September 2016 – present

• Build, develop, and manage a team of over 15 network engineers and system administrators to identify technical solutions and perform upgrades for a multi-million dollar consulting firm supporting enterprise clients

Entry-Level Professional Experience Example:

Network Specialist, University of Nevada, Las Vegas, Lee Business School, Las Vegas, NV

January 2020 – present

• Coordinate with technical teams to develop and implement network solutions for four University of Nevada, Las Vegas campuses with over 80,000 users
• Deliver presentations to the dean and university administration on network health

3. Include network engineer-related education and certifications

Provide employers with a list of any relevant and required degrees. Outside of college education, include any pertinent IT certificates you’ve earned. Although employers may not require certifications, these credentials prove you’ve obtained specialized knowledge and are committed to professional development.

As one of the largest networking companies in the industry, Cisco offers a Certified Network Associate (CCNA) certification which covers the fundamental aspects of networking. This is a great option for entry-level engineers. Cisco also provides credentials at the mid-career and expert levels.

• [Degree Name]
• [School Name], [City, State Abbreviation] – [Graduation Month and Year]
• Bachelor of Science, Management Information Systems (MIS) with a minor in Computer Science
• Northwestern University, Evanston, IL, January 2007 – May 2012
• [Certification Name], [Awarding Organization] – [Completion Year]

4. List key skills and proficiencies for network engineers

Employers often get many applications for network engineering jobs, and hiring managers simply don’t have the time to read through each resume in detail. Instead, organizations use applicant tracking systems (ATS) to scan for the key skills and action verbs they seek, filtering out top candidates for further consideration.

To generate job interviews, incorporate skills and technology concepts that match the job description. Take a look at the list of industry-appropriate keywords below to get an idea of the types of language you could include on your network engineer resume:

5. Showcase your technical leadership capabilities

Leadership and cross-functional collaboration are essential when pursuing senior-level network engineering positions. Companies want to see you possess advanced technical knowledge and can be counted on to handle escalated issues.

Show employers you have the ability to build and manage a diverse team. Emphasize your history of cross-functional collaboration when executing complex network projects and demonstrate that you can excel as a technical subject matter expert and organizational leader.

How To Pick the Best Network Engineer Resume Template

Choose a template that looks clean, organized, and professional. Avoid overly flashy or colorful designs that might distract from the content. A minimalistic design often works well for technical roles, as it keeps the focus on your qualifications without unnecessary distractions. Remember that while a well-chosen template can improve the presentation of your resume, the content remains the priority. Hiring managers are more concerned with your potential value as an engineer, not how stylish your resume looks.

Frequently Asked Questions: Network Engineer Resume Examples and Advice

What are common action verbs for network engineer resumes -.

It’s easy to get hung up when writing about your past experiences. Action verbs can help you accurately describe your accomplishments and allow employers to understand how you achieved results. Increase engagement and enhance your writing by using these powerful words. Differentiate your verbiage and avoid repetition when possible. Try out some of the action verbs below in the professional experience section of your network engineer resume:

How do you align your resume with a job description? -

Job opportunities for network engineers, also known as network and computer systems administrators, are expected to grow by 3% between 2021 and 2031. The job market for network engineers will likely be driven by companies upgrading their systems to incorporate new, fast-moving technologies.

A 3% growth rate is slower than the average for all occupations, which may make it difficult for you to find a job in this field. Many applicants make the mistake of sending out the same bland and generic resume to every vacancy they’re interested in as a time-saving exercise. You can capture a place on the call-back list by tailoring your resume to the skills and knowledge mentioned in the job listing. 

For example, if an organization is looking for someone with operational experience in a Linux production environment, highlight your knowledge of Bash scripting and how you use it to automate tasks.

If a company seeks a network engineer with extensive technical project management experience, emphasize your knowledge of Agile, Scrum, and Waterfall methodologies.

What is the best network engineer resume format? -

The reverse chronological resume is the standard choice for most professionals. However, the combination format is an excellent choice for network engineer resumes. This format highlights both your technical skills and hands-on experience. It enables you to showcase your technical expertise up front but still gives space to detail your work history and accomplishments. For entry-level engineers, focus on showcasing your academic projects to compensate for a lack of professional experience.

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Writing a compelling cover letter increases your chances of landing an interview in your search for a network engineering position. The best way to create an effective cover letter is to tailor it to the organization you’re applying to. Learn how to do this in our comprehensive cover letter guide . For more inspiration, check out our computer science and software engineer cover letter guides.

Frank Hackett

Certified Professional Resume Writer (CPRW)

Frank Hackett is a professional resume writer and career consultant with over eight years of experience. As the lead editor at a boutique career consulting firm, Frank developed an innovative approach to resume writing that empowers job seekers to tell their professional stories. His approach involves creating accomplishment-driven documents that balance keyword optimization with personal branding. Frank is a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers and Career Coaches (PAWRCC).

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Network Support Engineer Resume Examples

Writing a great network support engineer resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

Create your resume Select from 7 professional resume templates

If you're looking for inspiration when it comes to drafting your own network support engineer resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the network support engineer job you're after.

or download as PDF

Essential Components for Crafting a Network Support Engineer Resume

A Network Support Engineer's resume is a pivotal document that showcases technical prowess, professional history, and achievements in network management and optimization. Crafting a resume that effectively highlights key qualifications, experience, technical expertise, certifications, and interpersonal skills is crucial. These elements demonstrate a candidate's capability and potential to contribute to an organization's IT infrastructure. In the following sections, we delve into the various resume components, discussing their significance and content, and providing tips to make each section stand out for Network Support Engineer roles.

Contact Information

The Contact Information section is the gateway for potential employers to reach out to you. It should be prominently placed at the top of your resume and include your full name, phone number, and a professional email address. Consider using an email that incorporates your name for a polished look.

Include your LinkedIn profile URL to provide a comprehensive view of your skills and endorsements. While a full home address is not necessary, mentioning your city and state can be beneficial if relocation is relevant to the job. Accuracy in this section is critical to ensure you don't miss out on potential opportunities.

Objective Statement

The Objective Statement is a concise declaration of your career goals and how they align with the prospective employer's needs. It should be tailored to the specific role and highlight your relevant skills and qualifications.

An example of an effective objective statement might be: " Seasoned Network Support Engineer seeking to leverage extensive expertise in network configuration, troubleshooting, and security at XYZ Company, aiming to contribute to system performance enhancements and team success. "

Focus on the value you bring to the employer, avoiding generic phrases and emphasizing specific aspects of your experience that match the job requirements.

Skills and Competencies

The Skills and Competencies section is a showcase of your technical abilities, problem-solving skills, and teamwork capabilities. Tailor this section to the job at hand while highlighting what sets you apart.

• Technical Skills: Proficiency in network protocols, operating systems, hardware setup, and troubleshooting is essential. Knowledge of cybersecurity and cloud computing is a plus.
• Problem-Solving Skills: The ability to quickly diagnose and resolve network issues is invaluable.
• Communication Skills: Effective communication is key when liaising between IT teams, non-technical staff, or clients.
• Attention to Detail: Precision is crucial to prevent and address network issues.
• Project Management Skills: The capacity to manage multiple tasks and projects efficiently is beneficial.
• Customer Service Skills: Providing excellent service can enhance user satisfaction.
• Certifications: Highlight certifications like CCNA or CompTIA Network+ to demonstrate a commitment to professional development.

Provide examples of how you've applied these skills in previous roles or projects.

Work Experience

The Work Experience section chronicles your professional journey, emphasizing hands-on experience and technical skills pertinent to network support engineering.

List your roles in reverse chronological order, detailing job titles, companies, locations, and dates of employment. Use bullet points to describe responsibilities and achievements, employing action verbs for impact.

Quantify successes with specific metrics, such as " Reduced system downtime by 30% through proactive maintenance strategies ," to make your contributions stand out. Include internships and part-time roles that have contributed to your expertise in the field.

Certifications and Training

The Certifications and Training section underscores your technical knowledge and commitment to continuous learning. Highlight relevant certifications and educational programs, providing details such as the title, issuing organization, and completion date.

Staying current with industry trends through ongoing education is vital, so include any additional courses or training that enhance your qualifications as a Network Support Engineer.

Education Background

The Education Background section outlines your academic credentials, typically requiring a bachelor's degree in Computer Science, Information Technology, or a related field. Additional certifications can bolster your appeal to employers.

Graduate degrees or specialized training in areas like cybersecurity or cloud computing can further enhance your qualifications. Continuous learning is essential in this rapidly evolving industry, so include any supplementary education that prepares you for the role.

The References section can affirm your professional standing. Choose individuals who can provide detailed accounts of your skills and contributions. Ensure you have their consent before listing them and provide their full name, job title, company, contact information, and your relationship to them.

While some opt to indicate that references are available upon request, having this information readily available can be advantageous. Strong references can significantly boost your job prospects by attesting to your abilities from personal experience.

Related Resume Examples

• Network Support Specialist
• Network Support Technician
• Network Design Engineer
• Network Field Engineer
• Network Operations Engineer
• Network Security Engineer

Network Support Engineer Resume Guide

Network support engineers are responsible for maintaining and troubleshooting computer networks. They install, configure, and test networking hardware and software. They also train users on how to use the network.

You’re the go-to person whenever anyone has a networking issue. But your dream job won’t come to you; you have to go after it with a well-written resume in hand.

This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.

Table of Contents

The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.

Network Support Engineer Resume Sample

Laisha O’Kon Network Support Engineer

laisha.l.o’ [email protected] 398-782-7411 linkedin.com/in/laisha-o’kon

Hard-working individual with 4+ years’ experience in providing support for medium to large-scale networks. Experienced in supporting and troubleshooting a variety of networking hardware and protocols. Committed to excellent customer service with the ability to work well under pressure. Seeking a challenging role as a network support engineer at ABC company where I can leverage my skills and knowledge to contribute to the growth of the organization.

Network Support Engineer, Employer A Boise, Jan 2018 – Present

• Revised the network for 100+ employees, increasing internet speed by 25% and reducing downtime by 2 hours per week.
• Advised clients on the best IT solutions for their businesses, taking into account budget, company size and needs.
• Optimized the performance of client networks by configuring hardware and software settings to industry best practices.
• Configured routers, switches, firewalls and other networking devices according to customer specifications.
• Competently troubleshot networking issues across a wide range of platforms and environments.

Network Support Engineer, Employer B Tampa, Mar 2012 – Dec 2017

• Assessed networking and system requirements for small-to-medium businesses, then compiled cost-effective solution packages that met their needs.
• Introduced new monitoring software which effectively lowered network downtime by 12%.
• Analyzed user behavior and data traffic patterns to discover potential security risks; successfully prevented 4 major attacks.
• Effectively resolved over 200 technical issues relating to networking, systems and applications for clients in a timely manner.
• Demonstrated excellent problem solving ability when resolving complex technical issues; devised creative solutions that saved clients an average of $500 per year in maintenance costs.
• Troubleshooting
• Network Administration
• Active Directory
• Windows Server
• Technical Support
• Network Security

Bachelor of Science in Information Technology Educational Institution XYZ Nov 2011

Certifications

CompTIA Network+ CompTIA May 2017

Related Resume Examples

• Network Engineer
• Technical Support Engineer
• Support Engineer
• Desktop Support Engineer
• Network Security Engineer
• Field Engineer
• Network Technician

1. Summary / Objective

Your resume summary or objective is your chance to sell yourself to the hiring manager. In a few short sentences, you should mention your most relevant qualifications and experience – for example, your proficiency in multiple networking protocols, your ability to troubleshoot complex issues, and the successful implementation of network support projects.

Below are some resume summary examples:

Energetic network support engineer with 4 years of experience in resolving complex technical issues for enterprise clients. Proven ability to quickly identify and resolve network problems while maintaining excellent customer service. Seeking to leverage problem-solving skills and knowledge of network protocols to grow with the ABC team. At XYZ, successfully troubleshot and resolved 95% of all Level 1 incidents within SLA.

Well-rounded network support engineer with 5+ years of experience managing and supporting large-scale enterprise networks. At previous roles, increased network uptime by 15% and decreased ticket volume by 20%. Certified in CCNP R&S and CCIE Data Center. Seeking to leverage comprehensive knowledge of Cisco technologies and advanced troubleshooting skills to become the next network support engineer at ABC Company.

Enthusiastic and knowledgeable network support engineer with 3+ years of experience in managing and troubleshooting enterprise networks. Highly skilled at identifying and resolving complex technical issues. Proven ability to work effectively with cross-functional teams to resolve critical network problems. Seeking to leverage skills and knowledge to provide efficient networking solutions at ABC company.

Determined network support engineer with 6+ years of experience in system administration and network support. Proven ability to rapidly assess and solve complex technical problems under pressure. Track record of managing up to 15 simultaneous projects while consistently meeting deadlines. Seeking to leverage knowledge and problem-solving skills as the next network support engineer at ABC Company.

Seasoned network support engineer with experience managing and troubleshooting large-scale enterprise networks. At XYZ, led a team of 12 engineers responsible for designing, implementing, and supporting a data center network infrastructure for 100,000+ users. Achieved 99. 999% uptime for mission critical applications through proactive monitoring and rapid issue resolution.

Accomplished network support engineer with over 8 years of experience providing technical support for enterprise-level network systems. Proven ability to improve system uptime and performance via root cause analysis and proactive problem solving. At ABC, increased network availability by 13% through regular maintenance windows and change control processes.

Reliable network support engineer with 9+ years of experience supporting and administering LANs, WANs, and VoIP systems. In previous role as lead network support engineer, provided 24/7 Tier III support for 500+ users across 4 locations in the US. Well-versed in Cisco networking technologies and protocols. Certified CCNP R&S and CCDA.

Proficient network support engineer with 5+ years in the industry. Handled over 50 tickets per day while providing Tier 1, 2, and 3 support for clients. Experienced in managing Cisco equipment and Juniper devices. Solved escalated issues by working closely with other departments such as Development, QA, and Network Operations.

2. Experience / Employment

For the experience section, list your jobs in reverse chronological order. Start with your most recent position and work backwards from there.

When detailing what you did in each role, use bullet points. This will help the reader to quickly understand the main points you want to make. Make sure to include specific examples and quantifiable results where possible.

For example, instead of saying “Provided network support,” you could say, “Successfully resolved over 100 technical issues per week relating to networking hardware and software for a major corporation.”

To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:

• Investigated
• Implemented
• Coordinated

Other general verbs you can use are:

• Demonstrated
• Facilitated
• Participated
• Reorganized
• Represented
• Spearheaded
• Streamlined

Below are some example bullet points:

• Monitored network traffic and performance, quickly identifying and resolving any issues to ensure optimal uptime.
• Reliably handled all incoming support requests via phone, email and ticketing system, responding to inquiries within agreed SLAs.
• Reduced network downtime by 18% through proactive monitoring and maintenance activities carried out during off-peak hours.
• Prepared comprehensive monthly reports on network usage statistics, capacity planning and improvement recommendations for senior management review.
• Represented the company at industry events and conferences, building relationships with key partners and vendors.
• Structured and managed the installation of 500+ computer workstations and 200+ printers across 4 floors of the office, minimizing network downtime and maximizing employee productivity.
• Efficiently resolved over 1,500 technical support tickets within 24 hours, reducing the average ticket resolution time by 30%.
• Created detailed documentation for all network infrastructure changes, ensuring that future support issues could be easily identified and rectified.
• Participated in monthly system maintenance tasks such as patching, backups and capacity planning; helped to reduce system downtime by 15%.
• Mentored junior members of the IT team on best practices for troubleshooting common networking issues; helped to improve first-time fix rate by 10%.
• Investigated network outages and implemented solutions that prevented future occurrences.
• Expedited the resolution of user-reported network issues by conducting thorough root cause analysis.
• Utilized packet sniffing, Wireshark and other tools to identify areas of improvement in the network infrastructure.
• Substantially decreased average ticket resolution time from 4 hours to 1 hour through process improvements.
• Presented findings and recommendations to upper management on a monthly basis, resulting in increased awareness of potential network risks and expedited decision making around mitigating those risks.
• Implemented network infrastructure for 20+ small businesses, ensuring seamless connectivity and optimized performance.
• Spearheaded the installation of 50+ wireless access points across a 5-story office building; increased network coverage by 85%.
• Streamlined server maintenance procedure; reduced system downtime by 2 hours per week on average.
• Maintained network equipment inventory and updated software licenses for 300+ devices regularly.
• Resourcefully sourced compatible replacement parts when hardware failures occurred, minimizing network interruptions caused by component obsolescence.
• Developed and implemented a new network support structure that increased efficiency by 25%.
• Documented all procedures and created user guides for the network support team, reducing training time by 50%.
• Diligently monitored the network for any potential issues and resolved them quickly, often within minutes.
• Reorganized the network support team’s workflow to better match customer needs, resulting in a satisfaction rating increase of 15%.
• Trained 20 new employees on network support and maintenance procedures, ensuring that they were thoroughly knowledgeable of all systems and processes.
• Achieved a 98% success rate in resolving complex technical issues for over 500 users across the company; reduced number of help desk tickets by 17%.
• Demonstrated excellent problem-solving skills when identifying and resolving network outages caused by hardware failures, software updates gone wrong and human error.
• Managed the installation of 100+ new workstations, laptops and servers onto the network; ensured that all devices were properly configured and had the latest security patches installed.
• Monitored system performance 24/7 to identify potential bottlenecks or areas of improvement; proactively made changes to improve network speed & stability by 15%.
• Supported 200+ users across 10 locations with networking, desktop and mobile device issues; reduced number of help desk tickets by 25% in the last quarter.
• Tested and troubleshot network infrastructure components including routers, switches, firewalls and wireless access points; resolved over 90% of incidents within 24 hours.
• Facilitated the installation of new hardware & software applications following strict change management procedures; ensured that all changes were properly documented and communicated to relevant stakeholders.
• Proficiently used a variety of tools & techniques for monitoring, diagnosing and resolving network performance issues; improved average MTTR by 30%.
• Improved user satisfaction levels by promptly responding to service requests & proactively addressing potential problems; received positive feedback in 95% of customer surveys.

The skills required for a network support engineer job will vary from employer to employer. For example, one might require the candidate to have experience with Cisco networking equipment and another with Juniper equipment. As such, you want to tailor the skills section of your resume specifically for each job that you apply for.

This is important because many employers today use applicant tracking systems (computer programs that scan resumes for certain keywords before passing them on to a human). By specifying relevant skills in this section, you improve your chances of getting past the initial screening stage and having your resume seen by a hiring manager.

Once listed here, you can further elaborate on your skillset by discussing it in more detail in other areas of your resume, such as the summary or experience section.

Below is a list of common skills & terms:

• Border Gateway Protocol
• Cisco Routers
• Cloud Computing
• Computer Hardware
• Data Center
• Disaster Recovery
• Domain Name System
• Help Desk Support
• Information Technology
• Internet Protocol
• Internet Protocol Suite
• Microsoft Exchange
• Network Design
• Network Engineering
• Open Shortest Path First
• Operating Systems
• Routing Protocols
• Software Installation
• System Administration
• Team Leadership
• Telecommunications
• Virtual Private Network
• Virtualization
• Wireless Networking

4. Education

Mentioning your education on your resume will depend on how much experience you have in the field. If you are just starting out, mention your degree and relevant coursework below your resume objective. However, if you have been working as a network support engineer for many years, there is no need to include an education section at all.

If including an education section, focus on courses related to the network support engineer job you are applying for. For example “Courses included Network Design & Implementation, WAN Technologies and Routing Protocols.”

5. Certifications

Certifications show that you have taken the initiative to further your education and keep up with industry advancements. This sends a strong signal to potential employers that you are committed to your career, which could make you a more attractive candidate.

If you have any relevant certifications related to the position you are applying for, be sure to list them in this section of your resume so that hiring managers can see them right away.

6. Contact Info

Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.

You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.

Finally, name your resume file appropriately to help hiring managers; for Laisha O’Kon, this would be Laisha-O’Kon-resume.pdf or Laisha-O’Kon-resume.docx.

7. Cover Letter

Submitting a cover letter along with your resume can help you capture a hiring manager’s attention and stand out from the other candidates who are applying for the same role.

A cover letter is usually made up of 2 to 4 paragraphs and includes information that isn’t already mentioned in your resume. It allows you to introduce yourself, elaborate on your qualifications and explain why you would be an excellent fit for the role.

Below is an example cover letter:

Dear Dixie,

I am writing in response to your advertisement for the Network Support Engineer position. With my experience managing and troubleshooting networks, as well as my customer service skills, I feel confident I would be a valuable asset to your team.

In my current role as Network Support Engineer at ABC Company, I provide Tier II support for approximately 1,000 users across 10 locations. I am responsible for investigating and resolving network issues, configuring routers and switches, and providing training to new staff on the network infrastructure. In addition, I regularly collaborate with other departments to ensure smooth operation of the network.

During my time at ABC Company, I have made several contributions that have improved the efficiency of our network operations. For example, I developed a documentation system that has reduced incident resolution time by 30%. In addition, I created a set of standard operating procedures that are used by all members of the support team when investigating and resolving incidents. These procedures have resulted in more consistent results and fewer escalations to me or other senior members of the team.

I believe my experience and skills would benefit your organization greatly. If you have any questions about my qualifications or experience, please do not hesitate to contact me at [phone number] or [email address]. Thank you for your consideration; I look forward to hearing from you soon!

Network Support Engineer Resume Templates

• Support Engineer Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Support Engineer Resumes:

• Responding to customer support tickets and providing solutions for technical issues
• Documenting troubleshooting steps and customer interactions in a knowledge base or CRM system
• Collaborating with product development teams to report bugs and suggest improvements based on customer feedback
• Creating and updating technical documentation, manuals, and support guides for end-users
• Conducting remote sessions to diagnose and resolve complex software or hardware problems
• Providing training to customers on how to use products or services effectively
• Monitoring system performance and proactively addressing potential issues
• Participating in the development and delivery of product updates and patches
• Assisting with the onboarding of new users by setting up accounts and providing initial guidance
• Testing new features and tools before they are rolled out to ensure they are user-ready
• Working with the support team to develop strategies for improving customer satisfaction and reducing response times
• Engaging in continuous learning to stay updated on product changes and industry best practices

Speed up your writing process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to. Try it for free.

Support Engineer Resume Example:

• Customer service excellence
• Technical troubleshooting and diagnostics
• Knowledge base development
• Process optimization
• Incident management
• Product testing and feedback analysis
• Interdepartmental collaboration
• Training program design and delivery
• System performance monitoring
• Software patch development and deployment
• Technical documentation and guide creation
• Remote support and diagnostic techniques
• User experience enhancement
• Client relationship management
• Proactive issue detection and resolution
• Time management and prioritization
• Communication and interpersonal skills
• Analytical and problem-solving abilities
• Adaptability to new technologies and trends
• Self-service support facilitation

Top Skills & Keywords for Support Engineer Resumes:

Hard skills.

• Troubleshooting and Problem-Solving
• Technical Support
• Customer Service
• Network Administration
• System Administration
• Database Management
• Scripting and Automation
• Software Installation and Configuration
• Hardware and Software Troubleshooting
• Knowledge of Operating Systems (e.g., Windows, Linux)
• Virtualization Technologies
• IT Security and Data Privacy

Soft Skills

• Communication and Interpersonal Skills
• Problem Solving and Troubleshooting
• Customer Service and Relationship Management
• Technical Aptitude and Knowledge
• Attention to Detail and Accuracy
• Adaptability and Flexibility
• Time Management and Prioritization
• Collaboration and Teamwork
• Empathy and Patience
• Analytical Thinking and Data Analysis
• Continuous Learning and Self-Development
• Stress Management and Resilience

Resume Action Verbs for Support Engineers:

• Troubleshot
• Collaborated
• Implemented
• Investigated

Build a Support Engineer Resume with AI

Resume FAQs for Support Engineers:

How long should i make my support engineer resume, what is the best way to format a support engineer resume, which keywords are important to highlight in a support engineer resume, how should i write my resume if i have no experience as a support engineer, compare your support engineer resume to a job description:.

• Identify opportunities to further tailor your resume to the Support Engineer job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Support Engineers:

Technical support engineer, it support specialist, desktop support engineer, it support analyst, systems engineer, it service manager, it support manager, network engineer.

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• Network Support Engineer

5 Amazing network support engineer Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes

Network support engineer: resume samples & writing guide, professional summary, employment history.

• Research and recommend network and system improvements
• Investigate and resolve hardware and software problems
• Troubleshoot network and system issues
• Monitor network usage and analyze network performance
• Install and configure servers, routers, and switches
• Perform system backups and disaster recovery operations
• Monitor and maintain network performance
• Develop and implement network policies and procedures

Do you already have a resume? Use our PDF converter and edit your resume.

• Perform system upgrades and patch management
• Liaise with vendors and other IT personnel for problem resolution
• Maintain network security
• Configure and install network hardware and software
• Provide technical support and training to users

Not in love with this template? Browse our full library of resume templates

Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

network support engineer Job Descriptions; Explained

If you're applying for an network support engineer position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

network support engineer

• Deployed hardware and software to fulfill user requests.
• Configured and supported multiple remote site installations.
• Involved in configuration of VLANs, VTP, STP and other IP layer conflicts.
• Troubleshooting issues within the network to ensure it is running efficiently.
• Responded to inquiries from clients to provide technical assistance and support.
• Coordinate with other professionals, such as contractors and electrician to ensure job success.
• Plan and coordinate with ISP.
• Provide technical support for admin officers and end users.
• Keep records on the use and/or blocked IP’s.
• Successfully assigned IP to end users, from different ISP’s depending on clients request.
• Successfully assigned VLAN’s to specific ports.
• Successfully performed installing or upgrading hardware or software.
• Installation Modem, Routers, Switches at branch end.
• Co-ordinate with service providers to maintain proper uptime and smooth running of connectivity.
• IOS upgradation of routers and switches.
• Password recovery of network devices (if required).
• Configuring and troubleshooting of routers and switches.
• Taking care of network problems
• Troubleshooting on systems for network related issues
• Attending client calls for field visit to check the routers issues 
• Second level support for wireless and fiber optic customer service escalations.
• Root-cause analysis and fault diagnosis of IP network problems involving hardware and configuration;
• Analysis and monitoring of network activity to ensure optimal network operation.
• Monitoring of network traffic, usage, and performance
• Installation and configuration of network devices such as routers, switches, access points etc.
• Installation, configuration and maintenance of microwave radios (Cambium, Ubiquiti, Radwin, WiMax) for wireless point-to-point and point-to-multi point deployment.
• Hands on experience with IP addressing, VLAN and IP routing protocol configuration.

network support engineer Job Skills

For an network support engineer position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Network Administration
• Network Security
• Firewall Configuration
• VPN Configuration
• Routing Protocols
• Troubleshooting
• Wireless Networking
• Network Monitoring
• Network Design
• Network Optimization
• Cloud Computing

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Time Management
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Strategic Thinking
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Computer Literacy
• Data Analysis
• Project Management
• Customer Service
• Presentation
• Written Communication
• Social Media
• Quality Assurance
• Supervisory
• Risk Management
• Database Management
• Documentation
• Financial Management
• Visualization
• Business Acumen
• Process Improvement
• Relationship Management.

How to Improve Your network support engineer Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Unexplained Year Gaps and Missing Job Experiences are a No-no

Gaps in your resume can prevent recruiters from hiring you if you don't explain them..

• It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
• Use the gap to talk about positive attributes or additional skills you've learned.
• Be honest and straightforward about the gap and explain it using a professional summary.

How to Optimize Your network support engineer Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

• Liase with vendors and other IT personnel for problem resoulution
• Manage user accounts, permissons, and access rights
• Perform system back-ups and disater recovery opertaions
• Develp and implement network policies and proceduers
• Troubleshoot network an system issues
• Investigate and resolve hardward and softwar problems
• Develp and implement network policies and procedues
• Configure and install network hardwere and softwere
• Moniter and maintin network performence

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position..

• Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
• Make sure to use a professional email address as part of your contact information.
• Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

network support engineer Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an network support engineer position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Microsoft Hiring Team

I am writing to express my interest in the Chief Network Support Engineer position at Microsoft. As a Network Support Engineer with 13 years of experience in Information Technology (IT) myself, I believe I have the necessary skills and expertise to excel in this role.

My diverse life experiences have taught me the importance of adaptability, creativity, and resilience. Whether it was on the job, or simply on my day to day, I have learned to navigate challenges and find innovative solutions. I am confident that I possess the skills and expertise necessary to excel in the position at Microsoft and I am excited about the opportunity to grow with a team that values these qualities and contribute to your organization's growth and success.

I appreciate the opportunity to apply for the Chief Network Support Engineer position. I am committed to making a positive impact on the world, so I am thrilled about the opportunity to join your team and work towards achieving our shared goals for the betterment of everyone.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters

Contemporary

Professional

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Support Engineer Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the support engineer job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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• Provide on site assistance to Waters’ Global Field Organization as directed by support manager
• Provide input to Service Account Manager performance reports to be presented to customer
• Using advanced knowledge of the workflow to suggest improvements to optimize performance
• Provide product input to Global Operations, Quality, Development, Service and Product Management
• Work with the senior members in the group to provide workarounds for the customer reported issues
• Drive efforts to improve and create visibility of operational metrics and identify opportunities for continuous improvement
• Evaluate and analyze systems, performance, issues and metrics in order to provide recommendations to engineering for service improvements
• Work/support business users to understand issues, develop root cause analysis and work with the team for the development of enhancements/fixes
• Provide feedback and assistance to the software development team for software product improvements
• Working closely with Internal/External Stakeholders, Development Architects/Managers & developers, across locations, to ensure timely delivery
• Work with Development and QA managers to have the performance issues resolved. Design, implement and unit test server-side JEE/Java code
• Manage and implement client focused trainings, including developing the curriculum and training materials, and providing in-person and online training
• Carrying out routine network management tasks including daily backups, anti-virus checking and other housekeeping tasks
• Production of Depot Safety Case reports / documentation in liaison with Engineering Manager, Production Managers and QHSE Manager
• Basic knowledge in SQL (Oracle/DB2/SQL Server): being able to write/update basic SQL queries
• Basic to advanced knowledge of Business Management Basics and of Basic Business Processes (hereunder HR processes)
• Good knowledge of TCP/IP networking and strong knowledge of DHCP in particular
• A working knowledge of Visual Studio and using it to manage an expansive web project. Good knowledge of Microsoft SQL
• Good knowledge on Basic networking concepts
• Strong research skills, ability to quickly grasp new concepts
• Basic knowledge of the ITIL framework Desirable
• Proactive and able to adapt quickly to a strong developing type of service delivery
• Good knowledge of data migration technique. Knowledge of Data Migration Framework (DMF)
• Strong Knowledge of Java / J2EE knowledge, experience of agile practices, participate in daily stand-ups, retrospectives and planning meetings

15 Support Engineer resume templates

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• Solve customer's problems/issues and being a Subject Matter Expert on tools configuration, integration and usage
• Work for our Customers around the globe
• Escalate unsolved problems to 3rd/4th level support and coaching 1str level support
• Identify opportunities for service improvements and implement them with the help of the management
• Create and update product-/process documents and knowledge-base
• Participate in Incident Management calls and their follow-up meetings
• Develop customer specific reports
• Develop customer specific reports Requirements
• At least 4-5 years of experience in IT and 2-3 years of experience or strong interest in software development environment (as a support, administrator, configuration specialist or similar)
• Good knowledge about software development methodologies
• Familiarity with software development tools
• Understanding of common issues/alerts and their troubleshooting in a distributed and global environment
• Good English language skills is a must,
• Highly service oriented
• Knowledge of Windows, XP, Windows 7 and general desktop support issues
• Knowledge of DNS, TCP/IP , DHCP and other networking concepts
• Experience in working for a Hedge Fund or supporting a Hedge Fund
• Solid customer facing, writing and verbal communication skills to manage demanding users in a high-pressure production environment a must
• Proven, demonstrable skills in front-end user setups and environment
• Solid technical and analytical skills
• Solid customer facing, writing and verbal communication skills
• Acting as the primary point of contact for the management, purchase and deployment of wireless communications devices (e.g. cell phones, Blackberries, iPhones, Androids and wireless data)
• Evaluating and making recommendations for all aspects of mobility including MDM software, devices, etc
• Managing wireless vendor relationships, tracking tasks, costs and credits
• Managing Blackberry Enterprise Server and MDM software solution, programming new Blackberries on BES, and programming new SmartPhones on AirWatch MDM software
• Reviewing contracts against current market rates and tariffs and contracts
• Providing basic-to-highly complex technical support to resolve wireless carrier activation/set up, configuration and usability questions for users
• Designing, maintaining, and distributing monthly reporting for wireless analysis
• College degree, or equivalent experience
• 3+ years of comprehensive experience and thorough understanding of wireless carrier billing and associated tariffs and contracts
• Experience working with carriers and their processes for escalating requests
• Strong ability to validate related carrier inventory and sound knowledge of carrier portals and reports
• Experience managing Blackberry Enterprise Server
• College Degree
• Certified in supporting all issues with BB, iPhone and Androids-Blackberry Certified
• Experience managing MDM solution
• Knowledge of AirWatch
• Responds promptly to requests for technical support via email, phone and in person as needed
• Responsible for troubleshooting hardware and applications, providing technical support and problem solving
• Documents status of cases and provides updates to management, team and end users
• Document common issues and resolutions in the form of wiki and knowledge base entries
• Provides timely resolution of problems or escalation on behalf of customer to technical staff or management
• Participates in an on-call rotation that includes after hours and weekend support
• Works with the Help Desk, Systems Administrators, Engineering Operations, Security and other teams to identify and resolve escalations and outages
• Supports security standards (antivirus/firewall/patching/two-factor authentication/access)
• Responsible for configuring various type of Mail clients, such as, Mac mail, entourage, outlook on Mac and Windows. High level of knowledge with MS product line
• Initiates and tracks service requests with 3rd party vendors
• Maintains standard operating procedures, best practices and customer service guidelines
• Participates in on boarding and training team members
• Drives quality and adherence to best practices within the team
• B.S. in Computer science or equivalent experience
• Minimum 3 years’ experience in IT Support in a professional environment
• Strong problem solving/analytical skills
• Experience with support ticket management and tracking
• Strong customer service, problem solving and teamwork abilities
• Outstanding communication and interpersonal skills
• Exceptional Mac troubleshooting skills including the ability to differentiate hardware and software issues
• Extensive knowledge of Mac OS 10.7x, 10.8x, 10.9x and iOS
• Strong knowledge of Outlook Exchange
• Network fundamentals (network configuration, VPN, printing, etc)
• Expert knowledge of Windows and Office
• Knowledge of video conferencing solutions and support
• IPhone and Android support experience
• Some heavy lifting required
• Hungry to learn and grow within the team
• 10% Travel required to support remote offices and events
• Comprehensive understanding of OSI model with a specific concentration on Layers 2-3
• Proven experience working as a remote member of an IT team
• Conference Room A/V Support and Live Event experience a plus
• Mac, Linux, MCSE or network certifications
• Knowledge of Mac Systems Administration concepts and tools
• Experience writing tools and automation to help with day to day tasks
• Previous experience with IP Telephony(VOIP) & H.323 are a huge plus
• Understanding of best security practices
• Respond to help requests from helpdesk ticket queue to assist and solve issues in lab in a timely manner
• Deploy new systems, both real and virtual as required. No physical racking necessary
• Help implement new lab-wide initiatives such as VMware vCloud Director
• 2-3 years Linux system administration
• 1-2 years VMware vCenter and ESXi administration
• 1-2 years Unix shell scripting (bash shell)
• 1-2 years experience with some programming or scripting language(Perl and/or Java preferred)
• Support Day-to-day operations of the CMS platform
• Troubleshooting of production issues and performing RCA
• Partnering with Engineering Devops teams on the engineering related issues
• Building Monitoring and automation scripts
• Deploying software to pre-prod and prod environment
• Operational readiness testing and Beta testing of software
• Design, develop, enhance and maintain system software in a Solaris / Windows NT / Linux development environment
• Provide support to local internal clients and assistance in the support of systems at other locations
• Follow standard design and implementation processes and procedures
• Develop well-defined software modules
• Perform well-defined unit, product level integration, and development tests
• Write portions of test plans
• Debug sections of the subsystem
• Provide 1st/2nd level technical support
• Generate and maintain both internal and end user documentation, as required
• Assist with the set up of IT equipment for end-users (manual lifting required)
• Ensure that asset management, licensing, WHS, and other company policies are being adhered to
• Ensure compliance with the Company’s confidentiality and proprietary standards
• Work with the support team, providing assistance and input with project tasks as required
• Practical experience providing technical support
• Have an understanding of network patching
• Linux, Windows and OSX Operating System exposure
• Working knowledge of networking and connectivity
• PC maintenance and software installation experience
• Installation and upgrading of PC hardware experience
• TAFE, University or industry certification/training in the field of IT preferable
• Previous experience working in a Helpdesk environment will be highly regarded
• To work within well-defined system support guidelines
• Registration of new known solutions and updating of existing known solutions based on the answers / solutions developed within own Line-organization or received from elsewhere
• To lead and execute the implementation of new software releases
• NMS/EMS for Optical Equipments. Should have worked on HP / SUN servers
• Basic knowledge on Operating System such as UNIX, Linux
• Indepth knowledge on protocols - TCP/IP / OSI etc
• Expertise on simulation of problems in lab environment and associated troubleshooting
• Experience on Datacom & IP equipments such as Routers, Switches etc. will be an advantage
• Support FFI, FNI, FOA, DVA, Projects CSR’s
• System Admin and Troubleshooting Expertise on HP UX V1/V2/V3
• Good level of System Admin and Troubleshooting skills on SUSE Linux SA
• System Admin and Troubleshooting Expertise on Solaris 9/10 SA
• System Admin and Troubleshooting Expertise on Windows Server SA
• Wide exposure on troubleshooting performances issue on HP/Solaris and Windows servers
• Exposure to HP and SUN High Availability solution(SG) including commissioning and troubleshooting skills
• Database admin and troubleshooting capabilities on SQL/Objectivity
• Decent Exposure at hardware level to the following series of servers
• HP PA-RISC/Itanium servers
• HP Proliant X86 Servers
• SUN SPARC/X86 servers
• In-depth knowledge on protocols - SNMP/ TCP/IP / OSI etc
• Scripting (PERL/Shell) basic level in order to be able to automize routine task and troubleshoot application threads
• Wide exposure on different database schemas and designing tools to overcome database discrepancies
• Expertise on executing test specifications to verify solution to issues raised
• Work with assigned Incidents, using support tools and according to global support processes and procedures
• Through contact with external customers and internal support functions gather data and information about any specific problem that has been reported to Ericsson Television
• Take ownership of the customer communication on assigned Incidents
• Analyse problems and identify suitable solutions to these problems
• Undertake customer visits to resolve significant or complex faults, after other interventions have failed
• Participate in a 24x7 standby roster to support Contract customers
• When required, provide basic product and system training to internal and external customers
• Report on faults and failures, including recommendations on remedial steps and improvements, for feedback to the development and production functions
• Educated to a degree level in Electronic/Electrical Engineering, Communications Engineering or a related discipline OR have 3 years technical experience in a related industry
• Current driving Licence; ability and willingness to travel in the local country and overseas, often at short notice
• A flexible approach to the working environment – both internally and customer focused
• To have an in-depth knowledge of MPEG and DVB systems, and preferably customer service experience. Additionally, technical experience covering: Networks and Communications using IP Ethernet and routers, Windows 2003 Server, Windows XP. Database applications: Informix, Oracle
• A Bachelor of Science in IT, telecom or equivalent, plus at least eight years of telecommunications experience
• Candidate must have good GSM understanding
• Product: Ericsson Charging System
• Should have good knowledge on Operating System (Solaris, Unix,Linux)
• Should have good knowledge of TCP/IP
• Should have good knowledge of SS7, IN protocols, SIGTRAN/CIP-IP
• Should have good knowledge of Intelligent Networks ( Prepaid etc)
• Should be aware of Processes and all tools used for customer support
• Ability to work effectively in cross functional teams
• Should have database knowledge
• Should have knowledge of Shell scripting,Perl and Java
• Should have good experience on Tariff management, SDP features configuration, SDP load balancing/Migration and
• Focus on WRAN products
• Have the experience of customer support
• Preferred Qualifications & Experience Requirements
• Skilled at Ericsson RAN products 3810/3820/EVO RBS 3000/6000
• Additional Requirments, Physical Demands, Region/Local Specifications
• Resolving customer issues including complex technical scenarios integrating several cloud capabilities (Microsoft Azure, SQL Azure, AppFabric, etc.) and scenarios supporting a service such as service availability, quality, outage management, subscription management, correlation of usage and charges, and cost efficient solution architecture
• Provide critical product feedback to STB PGs (engineering and operations) and BGs
• Lead the integration of C&E talent to resolve issues with specific technologies (networking, SQL, SPP, etc.)
• 1)The Support Engineer (SE) for Subscription Management Support is a critical role in the resolution of complex support incidents related to supporting customer use of the Azure Platform. The Azure SE provides business critical support to Azure customers around the world through various support offerings
• 2)A Support Engineer is a Subject Matter Expert in Azure Platform services, technologies, offerings, and billing platform
• 3)The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services; escalates issues quickly when deep, specific skills or other capabilities are required; ability to use knowledge of the Azure architecture and offerings to provide customer resolution and proactive customer recommendations; has excellent communication skills and is fluent in English; writes excellent case documentation; and is able to handle challenging and politically-charged customer situations
• 4)Specific measurements include achieving the team goals for time to resolution or escalation, enabling a response time similar to competitors; maintaining skills through completion of ongoing readiness and Platform training; and, in general participating in the creation of future Microsoft support capabilities for the cloud
• 1)Leadership - handle challenging and politically-charged customer situations, including the appropriate use of all available resources, communicate effectively with Support teams on complex issues
• 2)Strong communications skills - Excellent spoken and written English communication skills
• 3)Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issues; communicate next steps and status; and inspire confidence
• 4)Demonstrable troubleshooting skills
• 5)Cross-team collaboration
• 6)Logical and Critical thinking
• 7)Passion for technology and customer support
• 8)Understanding of cloud vs. on premise computing. Familiarity with fundamentals of cloud computing
• 1)Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions)
• 2)Technical aptitude sufficient to develop an understanding of the Azure Platform and architecture
• 1)At least 3 years of Technical Support experience (in a Tier 2) including experience in a customer facing or customer technical support role
• Understanding of Customer Service Request (CSR) / TR / Metis / EKB
• Understanding of CSR escalation to next support level
• Extremely good knowledge of OSS-RC and ENIQ Solutions with Hands-on experience
• Knowledge of SAN fundamentals
• Scripting knowledge e.g. Shell, Perl or Java
• Good in CRM
• Knowledge of French, German or Spanish will be added advantage
• Ensure CSR escalation to Tier-2 should not exceed beyond 20%
• Competence Buildup of the team / Mentor the team for OSS and ENIQ knowledge and troubleshooting
• Help the Delivery Manager in CSR escalation
• Handling of Customer Support Requests and answering questions arriving from lower levels of support
• Troubleshooting in live media gateways
• Leading the investigation and isolation of unique and complex problems
• Collaborating with product development teams and other support groups to find a plan for resolution that meets customer’s needs
• Delivering of support within predefined Service Level Agreements
• Maintaining high levels of customer satisfaction
• Reporting software faults to the product development team, advise on potential software improvements
• Continuously improving internal processes and ways of working to achieve higher levels of efficiency
• Providing 24/7 on-call support for critical issues, providing on-site support
• Working with assigned CSRs and/ helping team member(s) in handling and troubleshooting the CSRs, using support tools adhering to global support processes and procedures
• Analyze problems and identify suitable solutions to these problems
• Actively engage in communication with other engineers/ customers/Region for the purpose of knowledge sharing etc
• Interaction with DU/ 3PP/Customer Adaptation/Region solution owner as required with respect to CSR/TR
• Evaluation of answers and solutions received from other competence units such as design organization to verify that the answer/ solution will clear the problem reported by the customer
• In the line of supporting our products/ solutions, identify possible improvements that will make them more maintainable and user friendly. Document these possible improvements in Requirement Specifications as input to the design of new generations of the Products/solutions
• Notification of process problems and irregularities to the responsible management. These problems/irregularities may be within the own organization or within any of the organizations within Ericsson handling customer support requests
• Handover of problems that are deemed necessary to be continuously worked on to an individual at the next organization within the Ericsson
• Provide emergency support (24x7)
• Monitoring the CSR handler while an answer/solution is created
• Giving guidance in developing Operation & Maintenance instructions
• Understand and work with Solution support and LCM
• Isolate the faults and work towards resolution (interface with different functions if required). Evaluate the answer provided
• Support design unit to reproduce the fault
• Support FFI, FNI, FOA
• Experience in design and maintenance is added advantage
• Knowledge of at least one scripting language is must
• Familiar with Agile ways of working
• May need to work in shifts
• Extensive Hands on experience is must
• Capable of handling management escalations
• 7+ years of work experience in Revenue Management
• Should have good knowledge on Operating System (Oracle, Linux)
• Should have good experience on Solution level troubleshooting
• Should have good knowledge of IP
• Should have good knowledge of IN protocols
• Should have good knowledge of Ericsson Charging System (IN)
• Technical degree in Telecommunication/ related area
• Should have excellent technical leadership and customer communication skills
• Fluency in English and Speaking
• Mentor the team for OSS and ENIQ knowledge and troubleshooting
• Help the Delivery Manager in CSR escalations
• Provide application and business support to the CAV & CVA trading desks
• Develop and enhance the trading risk applications used by the desk
• Bug fix any issues found in the applications
• Investigate any issues found by Trading, QS, PC or SRM
• Make Ad-Hoc and BAU changes as and when requested by Trading, QS, PC or SRM
• CAV, CVA, DVA, FVA calculation and hedging and Pnl reporting
• Overnight batch report fixing
• Investigate any production issues
• Ensure downstream feeds OLAs are met
• Acting as 3rd line support for the Risk Management Systems taking escalations from 1st/2nd line
• Making configuration changes as and when required by Trading or downstream consumers
• Making changes to the environment to ensure optimal running Working with the Quants to make changes to Pricing Rules, Valuation Rules, adding trade types
• Significant experience with doing ad hoc testing and changes in live, production environment
• Good C# development skills
• Experience with using SQL
• Ability to work independently and deal directly with traders regarding complex issues
• Knowledge of financial / trading related risk and financial instruments (preferably Rates and Credit Derivatives) will be considered as a strong plus
• Work occasionally at the weekend from Home
• Basic knowledge of HTML, JavaScript, CSS
• Deliver results in a fast-paced, deadline-driven environment that requires ability to handle multiple tasks simultaneously without compromising quality
• Strong interpersonal skills and the ability to work independently as well as in a team environment
• Self –motivated, detail-oriented and organized
• Excellent troubleshooting, problem solving, and analytical skills
• Preferred experience with FreeWheel, or other ad servers
• Working with assigned CSRs (Customer Service Request), using support tools and according to global support processes and procedures
• An exceptional troubleshooting skill is required to solve the customer issues without escalating to the next level for competence units
• Exhibit broad WRAN product technical competence and guide a group of enthusiastic engineers to provide excellent technical support to the customer
• Actively engage in communication with other engineers for the purpose of knowledge sharing and team building
• Communicating with customer about known faults fixed in later WRAN software releases
• Produce technical aids, guides as service documentation. Generate internal mail bulletins to the team
• Assist the SDM in collecting ISP data as well as reporting of data into the ISP Statistics tool. Perform all activities necessary to ensure In- Service Performance committed to the customer
• Previous work experience in WRAN customer support or integration
• Excellent RNC and NodeB troubleshooting skills
• Strong knowledge about WRAN latest features
• Ability to technically analyze and approve solution implementation for the customer
• Well versed with the customer support process
• Strong technical acumen should be exhibited when dealing with complex customer issues
• Must be familiar with Customer Support trouble shooting tools
• Good knowledge on WCDMA product implementation. Exposure to Subsystem level code implementation will be an added advantage
• Familiar with WCDMA product design and test process
• Good understanding of Ericsson GSM portfolio
• Good knowledge of 3GPP
• WRAN capacity and growth forecast analysis
• Transport and Core network basic troubleshooting
• Install and configure computer systems, diagnose hardware and software faults and solve technical and application problems
• Act as the point of escalation when issues arise and direct them where most appropriate
• Liaison between the Vancouver and Sydney IT support teams
• Setting up and disabling users' accounts and profiles
• Ensure security and upgrades are applied and kept up to date
• Support the overall technical goals in partnership with software, R&D and production groups
• Communicate with the team and other departments for any IT support related issues
• Responsible for sharing all acquired knowledge concerning problem resolutions
• Filter all purchase requests and approve or escalate requests
• Obtain quotes for inventory as required and conduct all activities with financial awareness and where relevant make recommendations for improvements to the group
• Manage vendors as required
• A minimum of 2 years’ experience working in a Support Engineer role or similar
• Experience working within an Entertainment/Media industry is desirable
• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology or related field or an equivalent level of competence obtained through experience, education and/or training
• Experience using Linux, Redhat, Windows and Mac OS X systems; Active directory; Microsoft Office 2007/2013 and Thunderbird is desirable
• Ability to multi-task, prioritize and problem solve
• Ability to work within a strong team environment
• Customer critical issue handling
• At least 2-5 years’ experience, with in-depth troubleshooting skills on Charging systems and Multi-Mediation (MM) node
• At least 2-5 years of experience in a customer support environment
• In-depth SW and HW troubleshooting skills on Ericsson Charging System (SDP, AIR, CCN, CRS)
• Advanced troubleshooting skills on Multi-Mediation platform (MM)
• Advanced troubleshooting skills on MM business Logic
• Advanced troubleshooting skills on Online Mediation platform (OLM)
• Advanced database knowledge of Sybase, Oracle, MySQL is a must
• Good knowledge on Java Platform
• At least 2-5 years’ experience, with in-depth troubleshooting skills on OSS-RC platform
• Advanced knowledge of Sybase database
• Advanced knowledge of VERITAS file system and the ability to vxfs implementation on the OSS-RC platform
• Experience on HP Blade and Cluster solution
• Advanced knowledge and ability to create/modify BO reports for the customer
• In-depth understanding of the PM functionality of the OSS-RC and its implementation using ENIQ and highly developed skills of tracing and troubleshooting PM related issues across the nodes
• In-depth understanding of FM functionality of OSS-RC and the ability to troubleshoot the FM related issues
• In-depth understanding of the CM functionality of OSS-RC and ability to troubleshoot issues related to CNA, BSM, CHA, OPS, CEX, ARW etc
• Advanced troubleshooting skills in RNO related components of OSS-RC
• Will be a plus, if you have experience in Installation, Implementation, Commissioning and Testing of Ericsson OSS-RC and ENIQ nodes and highly developed HW and SW troubleshooting skills on these nodes
• At least 3-5 years’ experience, with in-depth troubleshooting skills on Packet core nodes, namely, SGSN, GGSN, CGSN, EPG SSR, SASN, SAPC
• At least 3-5 years of experience in a customer support environment
• Highly developed IP skills and knowledge required to trace IP routing issues in the network
• In-depth SW and HW troubleshooting skills on the SGSN-MME and MKVI, MKVIII
• In-depth SW and HW troubleshooting skills on the Juniper and SSR
• Trace capability on on Gx/Gy /Gr Interfaces
• QoS Implementation for Packet Data
• Highly developed knowledge of Ericsson’s MPBN implementation and design
• Highly developed knowledge of Firewalls like Netscreen etc. and Layer2/3 switches like Extreme
• Good knowledge of IPWorks
• Working together with the whole team on incoming problems in form of tickets, emails, and phone calls
• Provide solutions for standard problems in workflows and processes to the end-users in a short time
• In case of a bug in the software or problems with the infrastructure the technical information like log files, screenshots etc. must be collected and the responsible teams need to be contacted accordingly
• Recurring issues have to be analysed and forwarded in form of a change request or defect to the responsible teams
• Follow up on open defects and keep the users informed
• Escalation if a solution for a bug takes too long
• Inform the affected users when the problem has been resolved and they can continue with their work
• Participating on key user meetings he/she has to provide the current status of the system to the users and bring feedback from the users back to the support team
• Knowledge of Documentum applications, DQL, Documentum API
• Working knowledge of regular expressions
• Understanding of relational databases and structured querying languages
• Working knowledge of UNIX
• Adept at the use of FTP and standard desktop productivity applications
• Familiar with software development, deployment, and bug-fixing methodologies
• Knowledge about workflow systems preferred with book and/or journal production systems
• Experience with support work
• Communication with end-users
• Tool Administration – Support & provide solution for various tools includes software & hardware
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
• Install and configure systems such as supports infrastructure applications or Asset Management applications
• Develop and maintain installation and configuration procedures
• Contribute to and maintain system standards
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary
• Perform regular file archival and purge as necessary
• 13 Perform periodic performance reporting to support capacity planning and track the same daily/weekly/monthly basis
• 14 Create, change, and delete user accounts and its customization of access rights for people profiles
• Experience in day to day support activities and tools administration such as Nagios, OP5, BMC Remedy, Tivoli, HP Open view
• Should have good knowledge on ITIL process
• RCHE/MCSA/MCSE certification is mandatory
• Experience Linux and windows server administration and shell scripting
• Knowledge and/or experience in networking basics
• Four to five years of tool administration experience with knowledge on Network Monitoring tools
• Should have working experience in network monitoring tools such as Nagios, OP5, BMC Remedy, Tivoli etc
• ITIL V3 foundations certified (Preferred)
• Practical experience of 2nd line technical support and/or the implementation of system integration projects
• In depth knowledge of UNIX/LINUX type system administration
• In depth IP network knowledge and experience
• The ability to act in a consultative way
• Products: Billing
• Telco applications: Customer Care, Rating, Billing, Provisioning, Mediation and Payment collection
• Operating System: UNIX, Solaris, Linux, Windows
• Database: ORACLE 10g [SQL Plus, PL/SQL, RMAN, troubleshooting techniques (ADDM, AWR & SQL advisors)]
• Storage Concepts (EMC storage)
• Programming Languages: PERL, JAVA
• Advance knowledge of Database Migration and data warehousing
• Expert knowledge of Ericsson BSCS iX system
• Knowledge of job scheduling tools
• Provide platform and product support in person, over the phone, and via email as necessary o Support, monitor, test, and troubleshoot the company’s digital network
• Work with local Station teams, Operations, Sales, Marketing, Development and Technology to plan, test, launch and communicate product defects, enhancements, maintenance and to resolve issues
• Lead new product training; develop training materials and documentation (audio/video/text)
• Research usability trends and industry standards; identify opportunities for incorporating new user-interaction practices and technologies as appropriate
• Prioritize, clarify, and analyze platform requirements
• Develop detailed product description documents that provide clear and thorough requirements for the key support functions: editorial, web design, and technology
• Exceptional communication, organizational, and interpersonal skills to drive results in a multi-disciplinary environment required
• Five or more years of industry experience with Microsoft Server products
• Strong knowledge of Microsoft® Windows Server 2008 and Exchange 2013
• Strong knowledge of Office 365 and Exchange Online
• Strong knowledge of Windows Internals considered a plus
• 1+ year of relevant experience
• Customer service-oriented: love supporting technical and non-technical users
• Technical support experience with Mobile Device. Windows 7 and/or above, Windows 2008/2012 server installation
• Experience with RMA process for hardware
• Solid troubleshooting and technical skills
• Experience with Mac OS
• Familiarity with software packaging; server software installation; datacenter experience; operational experience with email, IM, phones, videoconferencing, DNS, DHCP, VPN
• Working knowledge of cable systems. This includes knowledge of cable head end operations and systems such as Video On Demand, Switched Digital Video, and Billing and Entitlement Systems
• Working knowledge of other cable vendor products such as Motorola and Cisco head end systems, Video on Demand systems, video encoders and transcoders and set top box and consumer electronic cable devices
• Knowledge of Oracle Databases, including Oracle RAC
• Experience with VMware solutions
• Knowledge of Splunk
• Knowledge of Puppet
• Knowledge of CSG and ICOMS Billing Systems
• Development experience a plus (Java, python, Shell Scripting, etc…)
• Experience with large scale virtualized platforms from both a design and operational perspective
• Version Control (Git)
• Network Troubleshooting
• Secure Socket Layer (SSL) Certificates
• Network File System (NFS)
• Scripting (BASH, Python, Perl)
• Second Line Customer Support
• Remote Integration and SWDP Support
• Familiar to the Radio Access Network Support & Supply activities
• Working with assigned CSRs, using support tools and according to global support processes and procedures
• Operating System: UNIX, Solaris, HP-Unix
• Database: ORACLE [9i/10g/11g]
• Programming Languages: Unix Shell Scripting, PERL, JAVA
• ASN.1 Concepts, CDR Decoding/Encoding Concepts
• Web Servers: WebLogic, Apache, Tomcat
• As Services Engineer - Experienced, you will investigate, deliver restorations and produce solutions to customer service requests. You will investigate complex technical problems, troubleshoot systems that are in operation and if requested, participate in the remedy of systems in case of critical situations. You will travel domestic/internationally and work in different cultural environments
• Assist the SDM in collecting ISP data as well as reporting of data into the ISP Statistics tool. Perform all activities necessary to ensure In-Service Performance
• Need to work in shifts
• Expert knowledge of Ericsson BSCS iX
• 24X7 shifts will be not be possible to manage with less number head count
• No bench available, We need replacement to ensure smooth delivery of assignment
• Attrition rate is high, external candidate take time to build required competence
• Interfacing with Customer / Preemptive Support technical domain primes, Scripters and CTLs for usecase definition, implementation, evolution, and evaluation
• Handling of Preemptive Support Service Requests
• Preparing Case Study , Pain Points Investigation, CSR Deep-Dive Analysis
• Pre-study and Study for New Capability Development
• Apply problem solving experience to create new and innovative fault finding algorithms which can be scripted in the global automation framework
• Work as a SME to build parsing algorithms for Scripters & Automation Engineers
• Problem management & Coaching
• Work with Global SME's , CSDP, CAS to provide use-case solutions
• CSR handling (optional)
• Technical expert in data extraction, collection, parsing, and presentation formatting
• Typically aligned with technical domains
• Very good designing programming skills on Perl, Shell, PHP, MySQL , Python
• Knowledge in any Telecom domain – OSS, BSS, Core, IP, RAN is desirable
• Knowledge on Big-Data Platform, BI & Analytics, UX/UI, JavaScript , Swift/xCode, HTML5/CSS would be considered as an added advantage
• Administrative Skills
• Planning & Organizing skills
• Problem solving & strategic thinking
• Software support
• Network level competence
• Presenting & Communicating Information
• Applying Expertise & Technology
• Planning & organizing
• Working with People
• Report software bugs and customer product enhancements to the Product Group
• Write complex technical articles, sample scripts and diagnostic rules to improve engineer and customer product knowledge and supportability
• Ability to analyze and interpret data captures and logs to resolve customer issues in production environments specific to SQL query performance, authentication, network connectivity, Windows clustering and virtualization
• Full Microsoft certifications for the products we support is required within one year of employment
• Strong technical writing and presentation skills required
• Troubleshooting on IP technology nodes
• Server/Client troubleshooting, communication, and collaboration skills
• 1+ years working knowledge of SharePoint
• Desired 1 or more years of industry experience with SharePoint or other client/server technologies
• Desired background in Technical Training
• Education: Bachelor's Degree in a relevant field
• Self Starter: We're an organization filled with people who self-manage. You get the respect and responsibility to operate with minimal supervision and management
• Solid writing skills (English)
• Knowledge and experience with various open source databases
• Interest in databases and data stores, Linux operating environments, Cloud infrastructure and awareness of often-used cloud providers (AWS, Softlayer, Azure, Digital Ocean, Google Cloud), and various open source languages (Ruby, Python)
• SME for specific solution
• Engagement in complex customer network emergencies where solution knowledge is required
• Analyze customer technology, define business requirements & participate in risk analysis
• Feasibility study and Impact analysis
• Assist and resolve Customer Adaptation/Dimensioning/Optimization related issues
• Change management of solution
• Review of LLD , HLD and Solution documents
• Assist in new feature implementation
• Project integration support
• Active Role during Project to Support handover and making sure all documents are received
• Maintain document repository for complex solutions
• Work with core team on list of potential activities & solutions
• Participate in knowledge transfer, documentation & information sharing
• Stay abreast of on new technology/technical areas & share information about solution to enable customer competence build
• End-to-End Impact Analysis during ICP/EP loading, upgrade, expansions
• Presentation & Communication skills
• Minimum of 5-8 Years of experience in telecommunication
• Minimum of 5-8 Years of experience in Database (Oracle)
• Good knowledge of Mobile Money Solution (MFS, EWP, ECW)
• Understanding of different protocols (CIP/IP, XML, HTTPS)
• Good Java Knowledge
• Good OS (Linux, Solaris) knowledge
• Hands-on experience on Coding and Scripting (Java/Unix)
• B.Sc/M.Sc in IT/Computer Science
• Provide tier 1 technical support for incoming queries and issues related to computer systems, software, and hardware
• Respond to requests either in person or remotely via phone or chat
• Maintain daily performance of computer systems
• Install and troubleshoot Polycom IP phones
• Set up workstations and accounts for new users
• Assist with any employee equipment moves
• Proactively address problems and issues
• Install, modify, and repair computer software
• Resolve technical problems users may have with LAN, WLAN , and other systems
• Must be able to lift at least 40 lbs
• 1+ Years Experience working in Creative/Studio environments
• Understanding of the Windows Operating System
• Experience working in primarily Mac OS X environment
• Self-starter who is not afraid to get dirty and take on anything that comes their way
• Experience with Mac OS X and Apple related products and software
• Experience troubleshooting the Office suite of Applications, both for Mac and PC
• Strong communication skills, ability to explain situations and set expectations
• Experience with Google Apps
• Must be hard working and passionate about his/her craft
• Ability to Multi-Task
• University Degree or equivalent qualification
• Knowledge of the Adobe Suite of Applications
• Experience with VOIP systems
• Effective ticket queue management providing investigation prioritization, continuous and timely updates to customers
• Create process or troubleshooting documentation in the Global Support knowledge base
• Compose timely world-wide correspondence or alerts to sales teams and partners as appropriate
• Work with sales teams and partners to gather escalation information and customer/business impact
• BS in Computer Science, Engineering or related technical discipline preferred
• Advanced problem solving ability to drive great customer service and strong team relationships
• Minimum 3 years’ experience in a customer support, technical support, or software development organization, in the online industry for a high volume commercial website or service (5+ years’ experience preferred)
• Experience with the following web API technologies preferred: SOAP, JSON, XML
• Willingness to embrace challenge; desire to learn and always improve
• Organic & Paid search experience preferred
• Work as part of a support team, providing friendly and efficient support to the business and our clients who use our applications
• Responding to technical queries from customers who are integrating our services (such as our APIs) and using our applications
• Support and maintain web applications, web service solutions, management tools and batch processing services
• Produce and maintain documentation/knowledge base to be used by internal customers
• Develop processes to retrieve logs and statistics from our databases as required
• To carry out any general day-to-day duties as and when required to ensure the smooth operation of the Company
• To comply with the Company’s information security policy and the Company’s ISMS at all times
• Strong verbal and written communication skills, problem solving skills, customer service and interpersonal skills
• Strong ability to troubleshoot issues and make system changes as needed to resolve issues
• Knowledge and experience of PHP, JavaScript, MVC and OO
• Good knowledge of MySQL or other relational database technologies
• Comprehensive experience in at least one software development language
• Good prioritisation and organisational skills
• Past experience working with data & database concepts (joining tables, creating indexes etc.)
• Understanding of professional software development processes, including familiarity with the cycles of requirements definition, issue tracking, version control, automated testing, deployment and maintenance
• Hands on experience debugging complex problems
• Provide on-site & remote end-user desktop support in a mixed-OS environment (Mac OS X & Windows)
• Work on issues in a variety of environments, including but not limited to production, engineering, performance, and corporate
• Deploy and maintain computers, servers, virtual machines, phones, video conference, & mobile devices
• Build, maintain, & image new hardware and replace or upgrade legacy hardware
• Test new software and operating systems for compatibility
• Research and recommend new technologies and solutions
• Extensive experience with Mac OS X
• Strong experience with Windows 7/8/10
• Strong desktop hardware experience (Windows, Mac, laptops, peripherals)
• Experience with Google Apps for Business
• Experience with Device Management Software (SCCM/Casper)
• Experience with Video Conference (LifeSize) and VOIP (Shoretel) solutions
• Understanding of Active Directory
• Comfortable with the command line (Bash, Powershell, SQL, etc)
• 1-3 years’ experience in IT related field, preferably in e-commerce/internet/retail
• Investigate and resolve production related issues in a timely manner from end user (UI) to persistence layer
• Analyze code changes, write complex programs and suggest implement continuous improvement on existing technical solutions
• Develop and mentor vendor teams to write elegant code using effective automated unit tests
• Ability to reason logically and creatively, identifying problems, drawing valid conclusions from the data available, and develop effective solutions while applying creative thinking in the design and development of high performing applications
• Help define software engineering best practices and provide technical mentorship
• Develop and maintain application documentation to help ensure that support can be efficiently performed and the impact of future requests can be assessed
• Participate in on-call rotation for Level 3 support
• Bachelor’s degree in Computer Science, Computer Information Systems, Engineering, or another technical field
• Master's degree in Computer Science is highly desirable
• Experience with testing frameworks, continuous integration and build tools (jUnit, DBUnit, Maven, Jenkins/Hudson, TestNG, etc.)
• Knowledge of application monitoring and performance management tools (Openview, Nagios, New Relic, App Dynamics, etc.)
• Working knowledge of ServiceNow
• Knowledge of performance and profiling testing highly desired (jProbe, jMeter, YourKit)
• Specific development language certifications
• Building relationship of trust and rapport with various people within the customer environment
• Working with customer to resolve issues and technical problems
• Performing software updates and managing changes and documentation
• Configuring servers to customer specs
• Wiring, testing and installing servers for service and following up and resolving any issues
• Become a trusted advisor and provide coaching in Knowledge Management Tool (KCS) and Remote Service Gateway (RSG)
• 5+ years in a technical support role, preferably in a customer-facing support role
• Highly organized with great customer relationship skills. Able to mitigate issues and handle interpersonal issues that arise
• Able to consider both the customer's long term needs and Ericsson's business objectives
• Strong presentation & communication skills
• Experienced in software support
• High level of competence in network technology
• Able to work independently and proactive in updating both customer stakeholders and your remote manager
• Passion for analyzing and troubleshooting technical issues
• The engineer will be part of an inbound call queue receiving and answering questions for direct customers and partners
• The individual should have a very strong technical background and should be very keen in troubleshooting issues
• Normal operations require managing critical issues, regularly communicating with customers, training on product features and providing on call support
• Ability to reproduce customer environments in order to root cause issues will be key
• Hands on experience managing Linux/Unix systems - LAMP Servers
• Bachelor degree in Computer Science or related technical field or equivalent work experience
• Monitor the systems in order to detect defective workflows/processes upfront and reduce a possible outage
• Manage and resolve incoming support cases together with the team and share findings within team and work independently when needed
• Ability to react quickly on changes and functionalities of the production system
• Provide suggestions for system improvements based on accruing issues, complaints or feedback from end-users
• Work with the whole team on incoming problems in form of tickets, emails, and phone calls
• Provide ongoing solutions for standard problems in workflows and processes to the end-users in a short period of time
• Responsible for collecting technical information such as back-log files, screenshots, etc. and disseminating it to the responsible teams when potential “bug” issues arise with the infrastructure
• Recurring issues have to be analyzed and forwarded in form of a change request or defect to the responsible teams
• Escalate if the solution for a bug takes longer than expected
• Inform the affected users when the problem has been resolved so that they can continue with their work
• Participate on key user meetings, provide the status of the system to the users and bring feedback from the users back to the support team
• SOFT SKILLS
• Leadership - handle challenging and politically-charged customer situations
• Demonstrable troubleshooting skills
• Logical and critical thinking
• Understanding of cloud vs. on premise computing. Familiarity with fundamentals of cloud computing
• TECHNICAL SKILLS
• Technical understanding of commerce platform concepts and procedures
• 2+ years of support or equivalent experience including a customer facing or customer support role
• EDUCATION/CERTIFICATION
• B.S. degree in Computer Science, MIS, business or equivalent
• MCSE, MCPD, or MCAD preferred
• Support and development of our real time electronic trading application for equities, futures, and FX
• Provide support of all broker FIX connections. Work with brokers and vendors to set up new connections and/or enhance current connectivity. Work with traders to determine connection specifications
• Work with traders to design, develop, and integrate trading analytics into the electronic trading platform
• Design and implement real-time trading tools
• Collaborate with members in other offices to work jointly on trading solutions that can be utilized globally
• Provide creative ideas to help traders gain an edge in trading
• Degree qualified or equivalent experience
• Knowledge of software design principles
• Substantial experience with application programming in either Java/C++/C
• Strong knowledge in Linux/Unix, Perl, Shell Scripting, and databases
• Work experience in the financial industry supporting production applications
• Knowledge of FIX protocol desirable
• Basic understanding of financial markets for FX, Equities, Futures
• Excellent analytical and problem solving skills coupled with a strong attention to detail
• Good communication skills and the ability to work effectively and adapt quickly in a rapidly changing environment
• Be able to react quickly to problems and take initiative in solving them
• Work well as part of a global team
• 3+ years of demonstrated relevant experience
• Demonstrated experience in DNS, IP Networking, Firewall, SMTP, HTTPS, Load Balancers, and email
• Experience managing LAMP servers
• Business-level English and native Japanese
• Experience with Microsoft Server (Exchange, ActiveSync, Active Directory, KDC, NDES
• MCTS Exchange certification
• Mobile Device Management for Apple / Android
• CCNA or equivalent
• Knowledge of LDAP
• SQL query knowledge
• Investigate on the problem by doing your own research and by involving other teams as needed
• Prioritize your work in order to accomplish the most important and urgent requests first
• Maintain a proactive approach to customer happiness, identifying and correcting customer satisfaction concerns before they become problems
• Experience administering and troubleshooting Exchange 2010 and Exchange 2013 in large Enterprise environments
• Experience working with Active Directory and Cluster arrangements
• Foundations knowledge on Networking, Protocols, Authentication (Kerberos, NTLM) and PowerShell
• Strong knowledge of Office 365 – Exchange Online is also very helpful
• Experience reading network captures/analysis
• 4-year Bachelor’s Degree in Engineering Or
• 3-year Bachelor’s Degree in Science AFTER Or
• Diploma in Computer Science AFTER 10th class
• Industry certifications like CCNA, MCSE, S+, etc
• Minimum 4 - 8 years’ work experience in a Technical Support role, preferably product support
• Minimum of 2 years’ experience in Phone-based Technical Support
• Managing Global Enterprise Customers from regions such as NA, Europe or Asia Pacific
• Exposed to working shifts in nights
• Current job includes exposure to CRM tools
• Exposure to severity based models would be preferable
• Exposure to Enterprise/Corporate customers preferable
• Ability to communicate technical information to non-technical personnel
• Keen sense of ownership of technical issues of McAfee's enterprise customers
• Be a team player with ability to stretch (time-wise) when required
• Ability to work in high-pressure environment without compromising on quality
• Skills in planning, organizing, and adapting within a multi-tasking environment
• Willing to work in night shifts
• Ability to participate in technical forums and provide inputs
• Ability to come up with innovative solutions, and document them
• Have the aptitude and patience to update cases with well-written activity reports on
• A regular-basis and maintain case documentation
• Generate whitepapers / technical documents towards knowledge management
• Liaise with higher levels of technical support for escalations & troubleshooting
• Customer issues
• Performs miscellaneous job-related duties as assigned
• Knowledge of current technological developments/trends in area of expertise
• Strong knowledge of Windows OS ( XP, 7, 8, Server Platforms - 2003, 2008, 2012 )
• Excellent troubleshooting skills on Windows OS-Servers and Desktops
• Good knowledge of Databases and hands-on DB troubleshooting experience
• Should have strong understanding of Windows troubleshooting / Sys-internal tools
• Should be able to interpret various Windows logs, dumps etc
• Strong knowledge on Security, Threats and Vulnerabilities
• Have basic understanding of IPS, IDS, Firewall
• Experience working with Windows Server OS Administration, Active Directory Services, Network Security
• Working knowledge on non-Windows OS, like Linux, MAC preferred
• Technical customer support by telephone, remote connection and on site if necessary, in relation to CEM AC2000 Systems range of Access control products and integrations
• Logging on tracking system and keeping records of customer queries
• Talking clients through a series of actions to help set up systems or resolve issues
• Responding within agreed SLA’s
• Prioritising and managing many open cases
• Troubleshooting system and diagnosing and solving CEM hardware or software faults
• Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers
• Installing and configuring CEM AC2000 software applications & Hardware
• Providing procedural documentation and reports
• Incident and Problem Management
• System Administration background in Unix/Linux environments
• Experience with Enterprise Monitoring solutions and concepts
• Understanding of three tier J2EE application architecture
• Demonstrated ability to work in a customer facing role
• Experience in a global, multi-site, multi-function shared services environment is preferred
• Ability to work independently and troubleshoot issues
• Experience with System Administration in *nix environments
• Experience with Incident and Problem management software
• Experience with Apica, CA-UIM (NimSoft), AppDynamics and Splunk preferred
• Experience working with the following technologies: Java/J2EE, *nix, Websphere AS, HTTPServer, Tomcat, Oracle, MongoDB, Kafka, Zookeeper
• Experience with multiple protocols such as HTTP, HTTPS, TCP and technologies like JSON, HTML, XML and web services
• Experience supporting applications in a Software as a Service (SaaS) model
• 5-10 years in Incident/Problem Management
• 3-5 years in System Administration
• 1-3 years in Enterprise Monitoring
• 1-3 years in Customer Facing Role
• Handle communication with Operations and Development teams to ensure a quick and effective problems resolution
• Handle Test system defects: dispatch to concerned teams or follow Incident management procedures for blocking problems or problems having high impact
• Receive customer escalation for blocking defects and apply the TSM procedure to accelerate the resolution
• Decide on DEV on call activation or defect severity upgrade depending on the impact of the problem
• Implement configuration changes: Office setup, Printer, Security, Technical entries
• Ensure persistency of Setup across Refresh and Restore cycles
• Attend tickets in a timely manner according to the agreed SLAs and OLAs
• Ensure problems are followed up and correctly reported by all TSM teams around the world, using TSM handover procedures
• Implement functional end to end monitoring (Altéa Reservation, Inventory, Ticketing and Departure Control System) for customers in implementation phase in the region
• Produce weekly usability reports based on the monitoring results, to be communicated to implementation teams, customers and management
• Apply Incident management procedures to target the KPI of 95% usability for the customers and the implementation teams
• Reproduce issues in-house (for specific cases) and respond back in a timely manner
• Regular follow ups with customers with recommendations, updates and action plans
• Leverage internal technical expertise to peers/ mentors, contribute towards knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
• Create new knowledge base articles to capture new learnings for reuse throughout the organization
• Participate in workshops with Product Engineering Groups to share best practices and learn about new functionalities
• Focus on an area of technical/ functional specialization and attend relevant trainings
• Work in collaboration with other TSM Engineers worldwide and thus cultivate expertise
• Web Development technologies such as Java, MySQL, HTML, CSS, JavaScript, AngularJS
• Scripting languages (Python)
• Webservices
• Change management and flexibility
• Accountability and proactivity
• Multicultural approach
• Adaptability to fast changing business and technical environment
• Taste for challenges
• Personal motivation
• Information gathering
• Innovation, industry and business expertise
• Good understanding of the ITIL and LEAN-IT processes
• Service orientated with a good awareness of customer requirements
• Good ability to work alone and as part of a team in a multi-cultural environment
• Good analytical skills to quickly recover incidents and locate their root cause
• Flexibility to work outside normal office hours when required
• An entrepreneurial and innovative spirit, willing to challenge status quo
• Good capability to represent and present area of expertise internally and externally
• Good oral and written communication skills to be able to report to top management
• Drive to improve on self-awareness, self-development and self-motivation
• Structured and clear written and verbal communication, able to listen to others' ideas
• Good written and verbal skills in the English language
• TCP/IP, DNS, HTTP, HTTPS, SOAP XML protocols
• Loadbalancing solutions, Firewalls, VPN
• Network security and available solutions
• Operating System
• J2EE environment (JBoss, Weblogic)
• Apache web server
• Linux Containers deployment technologies (Docker)
• Monitoring tools and concepts (Kibana, ElasticSearch)
• CouldStack, OpenStack, AWS API
• Puppet, Ansible
• SQL language
• NoSQL databases (Couchbase, Mongo, Hadoop)
• Programming
• Java, Shell or Python
• Provide first level end-user support and troubleshooting on IT related incidents / requests / enquiries via phone, remote access, email ,on-site and offsite support if required
• Perform problem escalation to the appropriate support groups and email update or follow up with the users
• Perform software and hardware maintenance and ensure the integrity of various systems
• Deployment of user machines for new hires or for refresh
• Perform new hire orientation and training to users
• Maintain, develop and enforce standard and procedures to provide stable and reliable IT environment
• Maintain and upkeep of telephony database
• Administration of employees IT environment
• Provide asset inventory tagging and management of assets and asset disposals
• Coordinate with the laptop /desktop vendor for repair / replacement (parts or the whole unit if needed)
• Create detailed engagement and service plans and drive their execution to successful outcome
• Conceptualize, execute and track projects that are in line with DBS framework and Premium Engagement charter with customer
• Identify top issues, define action plan accordingly and drive the resolution process
• A Consulting, Support or Development background with customer focus
• Excellent customer / escalation management skills
• Proven stakeholder management skills on project and senior management level
• Proven ability to work well in a virtual and/or remote team environment
• Clear, constructive and supportive style of communication
• Brings technical or application expert knowledge into the project
• Delivery Onsite & Remote Services for MaxAttention, Active Embedded and Mission Critical
• Learns to deliver onsite services as functional expert for broad area of topics
• Deliver root cause analysis, provides solutions, and delivers services for specific fields / areas
• Analysis if functional gaps in ICC
• Execute customer development in context of ICC
• Implement specific best practice operations scenarios
• Participates in weekend support activities
• Reports errors to development organizations
• Works as functional expert in de-escalations
• Functional Responsibility for specialist Technical area
• Deliver standard application / technology workshops and training
• Integrates seamless in project teams and takes an active expert role
• Executes different type of delivery activities and takes over back office functions
• Bachelor in Mathematics, Physics, Computer Science or similar
• Delivers high-end services without tool support
• Execute customer developments in context of ICC
• Best practice for solutions for Innovation control center (ICC)
• Participate in internal projects driven by internal requirements
• Train and coach other CoE Engineers
• Founded in 1972, SAP is the world’s leading provider of enterprise applications, analytics, and mobility with over 170,000 customers around the world. SAP is currently seeking an experienced SSEM Senior Specialist
• Be a Trusted Adviser and "Talk Business"
• Deal with LOB, Executive Level
• Establish powerful relationships
• Be a strong contributor to the Virtual Account Team
• Strategic Selling (Leverage the portfolio)
• To Achieve Our Vision (Innovation)
• Implement business strategies to ensure customer success driving revenue targets for software and software related services
• Participate in a team-selling environment working with one or more Account Executives (AEs) and/or Services Account Manager (SAMs), GAD’s on assigned accounts
• Bachelor or Master Degree
• Innovative Thinking
• Intercultural Sensitivity
• IT Principles & Data Security
• Quality Focus
• Self Development
• Become a valuable member of the Advanced Secure Support delivery team able to manage customer situations and cases and work on future oriented scenarios enhancing the value proposition of Secure Support Services
• Provide Secure Support Setup service in close cooperation with Global Secure Customer Interaction or Secure Enterprise Support Advisor
• Technical exception handling in the delivery of Secure Support Services
• Provide assistance to customers for all security topics ad during critical project and operational milestones in the application lifecycle
• Interact with different Support Organization (IMS, RSD, PS, CIM, …) and front office roles (TQM, EA, ESA, etc.)
• Work in close cooperation with SAP IT and the technical infrastructure GFM in Germany for the customer-focused implementation of infrastructure related features of Advanced Secure Support
• Development of the SAP internal technical network documentation for Advanced Secure Support delivery environments and implementation of security procedures and protocols per SAP or customer regulations
• Responsibility for measures and procedures used at Advanced Secure Support customer network nodes to support the security and integrity of the network and comply with applicable regulations, directives, etc
• Up to 5 year of experience in IT-operations, IT-network security and IT-consulting roles
• Substantial IT Knowledge (Security, ITIL, SixSigma, etc) and good grasp of SAP solutions
• Knowledge of SAP Products, such as SAP NetWeaver, SAP CRM, etc
• Technology insight if it comes to Databases, and Operating Systems, etc
• Good understanding of technical feature of Secure Support Services (such as Router, WTS, Secure Room, TCP/IP, IPsec, etc.)
• Ability to quickly gain insight into the customers’ SAP focused IT environment and the implemented security policies and guidelines
• Team worker to collaborate with senior customer IT Managers, Account Executives, as well as with SAP Service and Support lines of services
• Good customer consulting with strong Customer facing experience
• Ability to judge customer IT situations regarding technical landscape and implementation of security features with reference to strategic secure support planning
• Create commitment to and enthusiasm for the accomplishment of challenging objectives across diverse topics and teams
• Presentation, communication, and conflict management skills to support pre-sales cases
• Base knowledge on SAP support backbone applications
• Fluent in Hungarian and English, German an advantage
• Provide direct technical assistance with customers via phone and email
• Provide internal and external user support for application issues of a technical nature
• Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
• Create internal/external content for Ariba’s knowledge base
• Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements
• Anticipate customer needs and effectively address concerns related to their issue or resolution
• Effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintains poise and professionalism even with very difficult and demanding customers
• Ensure that individual performance meets or exceeds department standards
• Work with customers to identify and resolve reported system defects
• 2 Years working with a web-based software solution (Ariba Solutions preferred)
• Bachelor’s Degree with a technical discipline or a minimum of 2 years of experience in Support, Software Development, IT, or Quality Assurance
• Fluency in French and English
• Ability to work well in a fast paced environment
• Ability to successfully troubleshoot and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns
• Support local and international customers to ensure optimal systems running
• Optimize SAP solutions through continuous improvement over product lifecycle
• Deliver first-class services remotely to our customers globally
• Manage and handle critical customer situations
• Develop and Maintain remote service contents
• Engineering or IT related major preferred
• Excellent communication skills in both verbal and written English and/or Japanese
• Detail-oriented, excellent analytical skills and effective problem solving skills
• Strong and convincing personality for interaction with customers
• A real team player with initiative and 'can do' attitude who learns and adapts quickly in an international environment
• Being able to work under pressure, in critical situations and under tight deadlines
• Bachelor’s, Masters, or PHD Degree – Computer Science, Information Technology, Science Mathematics or Engineering
• A consulting background or a support background with customer focus
• Ability to work as part of team, and as an individual contributor
• 0 of 5 years of professional experience
• Previous relevant internship and/or work experience
• Provide phone/email/webex consultation to debug customer problems of low to medium complexity
• Develop good communication skills (phone/email) to provide excellent support to the TIBCO customer base
• Understand the product issues reported by the customer and reproduce it locally in the support lab
• Escalates Service Requests (SRs) to senior members in the group when unable to overcome obstacles. Learns from escalated Service Requests and avoids repeated escalations of the same problem type
• Create Change Requests (CRs) for the defects/enhancements reported by the customer
• Learn the technologies required for supporting the TIBCO product
• Learn other TIBCO products that are required for better understanding of the TIBCO product that the support engineer is working on
• Create KnowledgeBase articles (FAQ/Solutions) for the Service Requests that have repeat value
• May need to work in early morning shift (5 am - 2 pm IST) or EMEA shift (12:30 pm - 9:30 pm IST) on a rotation basis
• A Product Support Engineer should have a BA/BS (or equiv.) and 2+ years of technical experience
• Good communication skill
• Exp in Java technology is added advange
• Provide email/WebEx/phone consultation to troubleshoot, debug and solve customer’s issues
• Provide guidance and assistance to partners and customers with implementation and use of the TIBCO Spotfire and related products
• Understand the problems reported by customers and reproduce locally in the Support lab
• Accurately and completely document problems, solutions, and defects in the Support call tracking system (Salesforce Service Cloud)
• Collaborate with other departments, such as Product Engineering and Professional Services as required
• Participate in side-projects aiming at improving usability, supportability and quality of the TIBCO Spotfire products
• Learn and expand your knowledge of TIBCO Spotfire and its associated products
• Create customer self-service content, e.g. in the form of knowledge base articles, community forum posts and videos
• BA/BS (MA/MS preferred) in Information Technology, Computer Science or related
• Must have superior troubleshooting skills and demonstrated ability to quickly resolve complex technical issues involving any or all of the below aspects
• You will provide remote support to TIBCO customers via telephone, email and web
• You will primarily support TIBCO’s B2B (Business-to-Business) products, with the aim to become proficient with complementary products from TIBCO’s extensive product set
• You must function as a "Product Engineering Expert" by keeping current with the latest supported products and technologies
• Experience with supporting an enterprise grade Java based product is a must in this role
• The candidate must come from a product support background
• Experience with JVM tuning, debugging and logfile/stack trace analysis is preferred
• Knowledge of a major database is desired eg. Oracle, SQL Server or DB2
• Knowledge of two different O/S Platforms is required eg. Windows and Linux
• Exposure to products and technologies such as LDAP, Eclipse, JMS, SOAP/Web Services and OSGi are beneficial
• Experience with TIBCO BusinessConnect, BW or EMS is a definite advantage
• Understanding of e-commerce protocols, such as X12, EDIFACT, RosettaNet, cXML, or ebXML a definite plus
• Understanding of Internet protocols, such as HTTP, TCP/IP, FTP, or SFTP a definite plus
• Ability to understand a root cause analysis plan and drive the different stake holders to a mutually satisfactory resolution
• Ability to multi-task and switch from one context to another
• Autonomous, self-motivated
• Strong sense of creating and maintaining customer satisfaction
• Analyse and troubleshoot customer reported problems on TIBCO BW, AMX and related products
• Provide first line consultation to debug customer problems of increasing levels of complexity, using a combination of the following communication channels : web portal (SalesForce) / phone/ e-mail / remote desktop ( WebEx )
• As a member of the Global support team analyse, replicate, use and configure small to medium complexity customer problems
• Keep current with the latest supported product technology
• On a timely basis escalate urgent problems requiring more in-depth knowledge of a product to appropriate internal resources
• Manage workload efficiently while allocating time to resolve time-critical situations in an efficient and professional manner
• Utilize test equipment and configurations in lab for simulation of real problems
• Accurately and completely document problems, their solutions, and defects in the call tracking system
• We are looking for candidates with 2 or more years’ experience. Experience should include time in a product support role. Salary is negotiable and commensurate with experience
• The TIBCO EAI products interact with 3rd party database and run on a variety of platforms so experience with SOAP and Web Services are desirable
• Customer Support focused / product support background. Experience in help desk / call centre / first line customer service roles will be a plus
• Java Troubleshooting and debugging skills
• Experienced using major database; Oracle / SQL Server / DB2 / MySql
• Administration/user knowledge on different O/S platforms; Windows, Unix, Linux
• Some development experience in Java, .NET
• Ability to multi-task, or be able to quickly switching context from task to task
• Exposure to Java containers and application servers like Tomcat, Jetty, JBoss
• Experience and knowledge in Web Services (SOAP & RESTful), JMS, HTTP, XML, XSLT
• Experience using Eclipse IDE
• SOA Integration experience (exposure to other integration technologies like Camel, Fuse, Mule ESB)
• WS-Security (WSS), OAuth, SSL
• Experienced with LDAP
• Experienced with Open API
• Minimum 2 - 4 years’ work experience in a Technical Support role, preferably product support
• Excellent troubleshooting skills on Windows OS
• Have good understanding of IPS, IDS, Firewall
• Knowledge on non-Windows OS, like Linux, MAC preferred
• Monitor Incident management queue
• Incident investigation and resolution
• Understanding customer impact & prioritizing appropriately
• Create problem records and perform root cause analysis
• Provide effective communications to internal teams & the customer
• Identifying high impact incidents & escalating following customer policies
• Adhere to agreed Service Level Agreements established with customer
• Defect testing
• Perform after hours support on a rotating roster
• Provide recommendations to improve efficiencies & reduce customer impact
• 2-3 years’ experience as client facing technical support
• Experience in high tech customer support and in on-job support at
• Customer sites – an advantage
• Experience working with Point of Sale is an advantage
• Provide level 3 support for internal and external end users for PC, server, and mainframe application problems
• Defines deliverables, costs, benefits, and ROI information
• Provide support for bid defenses and proposals
• Interact with software vendors, Infrastructure services, and/or Applications Development to restore service and/or correct core problems
• Communicate IT issues to business units at various levels of seniority
• Manage and coordinate the implementation of internal, external and off-the-shelf business applications with all IT and business groups
• Coordinate validation activities related to the deployment of business applications
• Produce and assist training and communication programs
• Coordinate with internal and external service providers in the area of incident, problem, and change management, capacity planning and troubleshooting, representing the interests of supported business groups
• Manage and support vendor contracts to established service level agreements
• Work closely with customers to identify business requirements and opportunities in relation to IT systems and services
• Identify and assess technologies, skills, and resources required
• Maintain knowledge of the IT industry, analyze the abilities of tools and technologies and compare with the needs of the business, recommend potential solutions to managers within the business
• Support evaluations and procurement of new hardware
• Solid technical background and experience
• Possesses fine-tuned analytical skills and/or programming experience
• Relational database experience
• Demonstrate understanding of network concepts such as routing, switching, load balancing, firewalls, etc
• Ability to understand enterprise monitoring setup and configuration on tools such as Orion, Splunk, and AppDynamics
• System deployment/implementation expertise
• SQL experienced is preferred
• Possesses exemplary written and verbal skills
• Possesses leadership and mentoring skills
• Bachelor's degree in Information Management or business related fields preferred
• 5 years of hands-on Linux experience and demonstrated understanding of shell programming and scripting
• Recent experience working with ETL integration tool in an enterprise environment with a relational database backend
• 5-7 years business experience; or equivalent combination of education, training and experience
• 2+ years’ experience working in a customer-facing environment, either SaaS or Internet, in a 24x7x365 support role
• Report software bugs and be an advocate for product improvement using customer suggestions
• Represent Microsoft professionally in customer and partner onsite visits, where travel may be required
• Participate in planned team-wide shift rotations to cover business needs, including 24x7 On-Call responsibilities and extended (evening shift)
• Strong customer service, accurate and logical problem solving, and communication skills, plus the ability to work in a team environment
• The ability to read, modify, and troubleshoot HTML and CSS
• Familiarity with administering and customizing forums, blogs, image gallery setups, and more (think vBulletin, PHPBB, or Xenforo)
• Solution/customization knowledge in both CRM Online and CRM On-Premises (back to 2011 for legacy implementations)
• A solid understanding of IIS, troubleshooting website issues/HTTP responses, and modifying web.config settings
• Good knowledge of Microsoft SQL
• Excellent Communication Skills - spoken and written English (including technical writing)
• Passion for lifelong learning and personal and professional development
• Three or more year’s industry experience with Microsoft stack technologies
• Exposure and experience working with customers on Microsoft Cloud products such as Azure, Office 365, or Microsoft CRM is preferred but not required
• Offer quality support to the productions
• Participate in the design of tools
• Being able to estimate the work needed to accomplish tasks
• Evaluate risk and impact of decisions and changes proposed
• Be aware of the latest technological trends in the domain of online services for games and in web development in general
• Pythonprogramming
• C++programming
• Web programming (Django, angular.js, …)
• Databases (SQL et NoSQL)
• Realtime distributed systems, network programming
• Multithreading
• Have good skills at relations and communication
• Being autonomous, resourceful and pragmatic
• Quick at learning
• Bilingual (English, French)
• Excellent Communication Skills - spoken and written English (including technical writing). Passion for lifelong learning and personal and professional development
• Three or more year?s industry experience with Microsoft stack technologies
• Current Microsoft IT Certification preferred (Ex. MCSE, MCSA, MCSD, MCTS (Dynamics CRM) Exposure and experience working with customers on Microsoft Cloud products such as Azure, Office 365, or Microsoft CRM is preferred but not required
• End-to-end debugging of defect/issues in electronic hardware, unix computers, power cabling, network configuration
• Unix commands and basics of scripts (any scripting language)
• Broad knowledge of engineering systems - assembly and troubleshooting of computer and electronic components, network configuration
• Written technical communication (technical documentation, status updates)
• Self-directed - independent ability to assess priorities, solve problems, report on status and escalate as needed
• Think big - empower others to solve the problem by creating troubleshooting guides and debugging steps
• Experience managing a tech operations or support engineering ticket queue, prioritization and status reporting
• Bachelor's or Master's degree in engineering, science or relevant discipline
• Advanced unix scripting ability (any scripting language)
• You are a dabbler with electronic and electrical projects - you have a "workshop"
• Adapt and improve operations management systems and processes to accommodate rapid and increasing growth
• Participate in Agile sprints to evolve business processes and technologies
• Create and review documentation, design new standard operating procedures
• Excellent English language written and verbal communication skills to facilitate efficient and effective interaction with peers and customers
• Effective organizational skills to maintain a consistently high standard of operations in a busy environment
• BS/MS in Computer Science or equivalent combination of technical education and work experience
• 4+ years of support engineering, tech operations, or troubleshooting
• Proficient and Fluent in at least one scripting language. Should be able to write code, test and identify solution to the problem
• 2+ year of experience writing support operating procedures
• Experience defining and implementing operational policies
• Experience in automation of server-side operations
• Experience with monitoring systems health
• Experience with measuring and reporting systems health and status
• B.S. in Computer Science or a related field
• 2+ years overall development/technical support experience
• Object oriented development experience in C++ and/or Java
• Experience in UNIX/Linux operating system
• Other desired technical skills include Perl, Ruby, Python, Oracle SQL, AWS Technologies
• 1+ years overall development - Object oriented development experience in C++ and/or Java
• Other desired technical skills include Perl, Ruby, SQL
• Knowledge on distributed applications/enterprise applications is plus
• 1+ year industry experience in software development
• A technical background (BS/MS in Computer Science, Computer Engineering, or related discipline/experience)
• 9 months to 2 Yrs experience
• Ability to write complex SQL queries (ideally using Oracle, but not any database is fine)
• Ability to read and understand Java or C++ code (Perl is a plus)
• Understanding of OO design
• Ability to do scripting
• Strong understanding of data structures
• Strong understanding of support - tickets, monitoring, and metrics
• A passion towards problem-solving, Must be able to deal with ambiguity
• Must be able to think proactively
• Excellent English verbal/written communication skills
• 1 to 4 years overall development/technical support experience
• Experience working with relational databases, and distributed computing technologies
• Debugging and troubleshooting skills, with an enthusiastic attitude to support and resolve customer problems
• Other desired technical skills include Perl, Java, Oracle SQL
• Develop tools to aid operations and maintenance
• System and Support status reporting
• Ownership of one or more Digital products or components
• Work with Development teams for handing-off or taking over active support issues and creating a team specific knowledge base and skill set
• BS in Computer Science, Engineering or a related technical field
• 5+ years overall development/technical support experience
• Experience in Perl or shell scripts
• Ability to write intermediate level database queries. SQL skills
• Experience in a 24/7 production environment is a plus
• Prior experience with UNIX system administration is a plus
• BS degree or higher in Computer Science (or related program) with 5+ years of relevant experience
• Experience with large scale SQL systems
• Experience with large scale MapReduce systems
• Experience with ETL (Extract Tranform Load) and Data Warehousing systems
• Java or C++, Linux/Unix, Perl and UNIX tools
• Deep understanding of support processes and a track record
• Own the fleet management which includes estimating, load testing, scaling and de-scaling fleet to improve resource utilization
• Bachelors with 2-5 years' experience or a Masters with 1-year experience in Computer Science, Computer or Software Technology, Operations, or a related field
• One to three years of experience in supporting distributed software systems using operational metrics and analysis
• One to three years of experience in troubleshooting operating system (Unix/Linux) and distributed system issues
• Experience in one of the following: Ruby/Python/Scala/Java
• Experience in DevOps role or application development in distributed systems
• Knowledge about Mesos Architecture and HDFS is a plus
• 2+ year experience with real-time live-system responsibility
• 1 year experience using SQL and databases in a business environment
• Experience with a programming language
• Excited about data and analysis
• Enjoys taking a project and running with it
• Develop automation to support the business
• Build tools, publish metrics, and build dashboards to provide transparency to the business
• Be a champion for the customer: Insist on the highest standards, ensure our product is executed flawlessly
• Bachelor’s Degree in Computer Science or related field
• 3+ years professional experience in software development
• Computer Science fundamentals in object-oriented design, data structures, problem solving, and complexity analysis
• Proficiency in at least, one modern programming language such as Java and one scripting language
• Experience in communicating with users, other technical teams, and management to collect requirements, describe software product features, and technical designs
• Advanced troubleshooting, communication, prioritization, and analytical skills
• Strong knowledge of UNIX or Linux operating systems
• Relentless customer focus
• Bachelors degree in Computer Science or equivalent
• Experience with high throughput, multi-threaded systems
• Ruby or experience in another dynamic language (Python, Perl)
• Experience in SQL scripts or database administration
• Working experience with production-grade monitoring and alerting technologies
• Work on operations- and maintenance-driven coding projects (primarily in Ruby, shell scripts, or potentially Java) and web technologies
• Build systems to audit and measure reliability of Services
• Fine tune services to reduce latency, conduct operational readiness reviews and automate continuous delivery of software changes
• Maintain service level agreements, and build systems to support it
• Manage the health of a number of distributed specialized Linux server fleets and the software stacks that run on them
• Execute regular maintenance activities for services including outage handling, ticket resolution and root cause fixes
• 5+ years of overall software development/technical operations experience
• Ability to retain composure under stressful conditions, communicate effectively with a wide array of individuals at Amazon, and get the right things done
• B.S. Degree in Network Systems Administration, Computer Networks and Security, Telecommunications, Computer Science, or equivalent is mandatory
• Exposure to various routing technologies (Cisco, Juniper, etc)
• Exposure to Linux/Unix operating systems
• Must be able to work weekends and holidays(on a rota basis)
• Relocation required
• 1-3 years of experience in a Network Operations/Support role
• Applied knowledge and troubleshooting experience of OSPF, BGP, TCP, ARP and Ethernet Protocols
• Experience troubleshooting switching and routing platforms
• Experience troubleshooting layer 1 and 2 network problems
• Experience working with customers to diagnose a problem, and work toward resolution
• Understanding of ACLs – application, usage and troubleshooting
• Experience scripting with Python and/or Perl
• Need to be a highly motivated to learn
• Need to have strong written and verbal communication skills
• Ability to interact efficiently with peers and customers is required
• Ability to multitask effectively
• Strong logical thinking skills, with the ability to adapt as new information becomes available
• Effective prioritization and time management skills
• Understand high-level technical aspects of existing databases, ETL processes and reporting systems
• Provide support for incoming tickets, including extensive troubleshooting tasks
• Develop tools to aid operations and maintenance of the data and reporting platforms
• Customer notification, co-ordination and follow-up to maintain service level agreements
• Help Data Engineers, Business Intelligence Engineers and Business Analysts with debugging data quality issues
• BS/MS in Computer Science/Engineering or related discipline
• 2 to 5 years' experience in application development and/or data warehousing systems
• Ability to write complex SQL queries and ability to analyze/debug data
• Strong troubleshooting skills, particularly with large volume data
• A passion towards problem-solving
• Willing to work in 12x7 on-call support (on rotation basis)Support engineers troubleshoot, debug, evaluate and resolve operational issues and perform data engineering tasks
• Ability to script using Shell, Ruby, Perl etc
• 4+ years overall development/technical support experience
• Experience in C++, JAVA or Python
• Knowledge of the Windows & Linux operating systems
• Knowledge of Mac, Windows and Mobile based technologies
• Prior experience with system administration is a plus
• 4 years to 7 Yrs experience
• A passion towards problem-solving, Must be able to deal with ambiguity and process improvement
• Excellent English verbal/written communication skill
• Strong ownership, urgency, and drive to launch services
• Experience with high concurrency system scaling challenges, data modeling, XML processing, SOAP, REST
• Maniacal customer obsession
• Provide second line phone/email/fax consultation to independently debug complex product problems
• Provides systems/product training and intellectual property material
• Acts as a focal point for large account network problem resolution
• Typically reports to Mgr, Technical Services
• Applies known solutions to solve problems
• Business impact of this role is major
• Is a technical expert in at least one area
• Effectively utilizes complex lab setups to duplicate and solve problems
• Submits complete and correct DDTS reports in area of expertise
• Receives limited supervision
• Receives little instruction on routine work and general instruction on new assignments
• Provides guidance and mentoring to other engineers
• Translates team goals into own work assignment
• Is a technical expert in at least one area with excellent broad
• Effective planning, prioritization and organizing skills
• Drive for continuous learning, results orientation and teamwork
• Utilization of an increasing understanding of Cisco business strategies and drivers to guide activities
• Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 4-6 years related experience
• Ability to analyze, use and configure small, medium and large enterprise/SP networks
• In-depth Knowledge of the OSI Model, IOS-XR, CRS, GSR12K, ASR9k, MPLS, and OSPF are required
• Consultative communication skills
• Ability to work independently, as the position only receives minimal supervision with no instruction on routine work and general instruction on new assignments
• Ability to analyze, use and configure and troubleshoot medium and large enterprise/SP networks
• Idioms(Spanish and/or Portuguese is mandatory)
• Demonstrated leadership skills in small projects and teams
• The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge
• This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in networking technology
• 3+ years overall development / technical support experience
• Experience with support procedures and methodologies
• Strong understanding of x86/x64 hardware platforms and components
• Experience with large database driven websites and web technologies
• 1+ years scripting experience
• Experience with networkingSearch Jobs US
• Resolve or escalate client contacts by providing information and support or engaging the appropriate technical resources
• Write and maintain user documentation and learning resources
• Design and build basic tools and scripts that enhance customer experience
• Maintain ongoing analysis of client contacts and use this analysis to drive recommendations for strategic improvements
• Bachelor’s degree and 1-2 years of related experience
• Experience providing “customer-centric” technical customer service or user support
• Experience profiling data and researching possible data quality issues
• Knowledge of Java, Python or other OO Language
• Background in Security
• Experience designing and delivering technical training
• Experience in deployment and monitoring of large scale systems
• Provide 2nd Level Support to retail customers in Australia and New Zealand
• Monitor incident management queue
• Analyzes incidents to identify service restoration actions to be taken
• Graduate in Information Technology or relevant discipline
• Must have incident management, troubleshooting and resolution experience on retail products - ATM machines, Point of Sale system, Self-Service Machines, Kiosks, Scanners, Barcode reader machines etc
• Australian Citizens and PR holder need only apply
• One year prior working experience with Oracle products (or at least two years related experience without Oracle products)
• Experience with Oracle StorageTek tape products (SL8500, SL3000, SL150 libraries, T10000 and LTO tape drives, Virtual Storage Manager (VSM) and ACSLS software. Includes the capability of troubleshooting, diagnosis, and service delivery consultation on these storage products
• Ability to collaborate across multi-technology sectors and functional teams
• Language Skills: Brazilian Portuguese and Spanish
• Assist with the planning, resource allocation, and advance testing for large-scale events, such as AWS re:Invent and regional AWS Summits. You will use tools such as AWS CloudFormation to build out and execute tests to verify AWS capacity and lab environment stability in advance of the events
• Provide real-time support of lab environments. You will be responsible for pre-warming and launching anywhere from hundreds to thousands of student lab environments in advance of the start of an event, and will continue to monitor environment health and stability of both lab environments and the underlying AWS services they use as the day progresses
• Assist Curriculum Developers, Solutions Architects, and other Subject Matter Experts with the use of our curriculum publication tools
• Monitor and respond to issues with our suite of tools that support curriculum publication and deployment. You will use native AWS tools such as AWS CloudWatch to monitor the continued smooth operation of our Jenkins-based CI/CD system for curriculum publication. You will respond to issue tickets logged against this and other tools, and will create, test, and release fixes to production using tools such as Git, Jenkins, Python, and Windows PowerShell
• Assist in defining and prioritizing our backlog of outstanding feature requests for our internal tools to provide maximum value to multiple stakeholders throughout AWS
• Propose and implement new tools and technologies that simplify the publication, monitoring and maintenance of AWS training curriculum
• Five years or more experience in IT as a Systems Administrator, Software Developer or Software Engineer
• BS in Computer Science, Information Systems or related field, or equivalent experience
• Knowledge of one or more modern programming languages (e.g., Java, C#, Python, Ruby, PowerShell)
• Familiarity with the concepts of Continuous Integration and Continuous Deployment
• Demonstrated customer obsession
• A demonstrated ability to work cross-functionally with a diverse group of project stakeholders
• Some travel required (10-20%)
• Existing knowledge of foundational AWS technologies (Amazon EC2, Amazon S3, VPC, etc.)
• Basic knowledge of Continuous Integration/Continuous Deployment platforms, particularly Jenkins
• Familiarity with basic administration tasks for both Linux and Windows operating systems
• Knowledge of Agile software development methodologies and tools, particularly Scrum and Kanban
• For more information on AWS, please visit http://aws.amazon.com**
• Management of cabling team
• Management of infrastructure activities
• Management of cabling suppliers
• Management of specific projects in the fields of infrastructures and cabling
• 10 years minimum experience in the fields of Wireless infrastructures and cabling
• Knowledge of suppliers in these fields
• Knowledge of Nokia equipments
• Expert in Radio cabling
• Qualities expected : good aptitude for teamwork, organization, autonomy, participation and coordination of working groups, good relationship, aptitude to the team management
• Written and spoken competence in English is required
• Management of Protocols and radio tools
• Management of specific projects
• 10 years minimum experience in the field of wireless protocols tools and radio tools
• Knowledge of suppliers (Agilent, Spirent, Hytem...) and other industry suppliers
• Qualities expected : good aptitude for teamwork, organization, autonomy, participation and coordination of working groups, good relationships, good aptitude for team management
• 1) Technical evaluation and documentation of customer situation
• Holistic understanding of the customer situation including solution landscape, core business processes, interfaces, critical projects and top issues and the corresponding documentation in the SAP Solution Manager
• 2) Establish SAP Solution Manager as collaboration platform
• Establish SAP Solution Manager as a collaboration platform for developing and driving detailed engagement, service plans and action plans to safeguard the customer’s operation as well as implementation and upgrade projects
• 3) Management of risks and top issues
• Identification of technical risks and top issues. Definition of the corresponding action plan to manage the top issues, including actions for the customer, SAP partners, and all SAP departments
• Ensure resolution of issues and top issues according to engagement deliverables
• Delivery of MaxAttention engagements for projects and operations
• Delivering Application Lifecycle Management strategy plans for customers including the following Quality Management areas
• Quality Management for Implementation
• Analysis of system landscape and technical issues
• Technical Analysis of core business processes for all applications
• Testing and Tracing of business processes end-to-end
• Ensure test management is implemented according to SAP Standards
• Evaluation of the project plan
• Quality Management for Business Continuity
• Develop a “master plan” with customer for business continuity with customer according to SAP Best Practices
• Ensure setup and training of customer for Root Cause Analysis
• Drives establishment of system monitoring procedures as well as monitoring of business process and interfaces
• Provides support to manage data volumes to control business data growth
• Quality Management Business Process Improvement
• Identifies top issues of engagements at critical customers
• Analysis of core business processes for all applications
• Analysis of system and application operation
• Definition of action plan for optimization
• Drives implementation of business process monitoring and exception handling
• Quality Management for Protection of investment
• Develop/Validate master plan for IT-landscape strategy
• Develop/Validate master plan for TCO reduction including
• Problem Resolution: he/she is able to effectively resolve or drive resolution for problems that require the creation of new and innovative approaches
• Ability to manage Customer Solutions in top maintenance segment (level 1)
• Is able to manage enterprises of larger size and their solution landscape and contributes to the solution of critical customer issues
• Good understanding of the SAP technology and understanding of SAP Business Suite (Application)
• Experience as an AGS onsite service team lead, such as Solution Management Assessment, or as project manager for implementation projects
• Customer request handling for CORE Domain
• Tickets management
• PS Core or CS Core support experience
• Linux Knowledge
• MSS/MGW/HSS/HLR/BSC/BSS Integration experience
• Signaliing Protocols
• Monolithic and Layer NTW knowledge – 2G & 3G & 4G & 5G/PSTN
• Support IT teams with build, test, and certify of tools
• Assist with development of configuration an automation with SDDC environment and infrastructure auto-provisioning
• Manage and lead escalated support and problem resolution activities for system hardware, software, and/or operating systems; acting as L3 support
• Assist in the engineering and rollout of configuration tools
• Functional understanding of infrastructure architecture (network and hosting)
• Knowledge of VMMare/vRealize Product Suite
• Knowledge of infrastructure fault and performance monitoring best practices
• Problem-solver with a passion for technology; skilled in grasping the big picture, conceptualizing, developing, and implementing solutions, and partnering closely with business leaders and IT business interfaces
• Strong communication skills - comfortable presenting to all levels of management
• Provide remote technical product support for customer and distributor/re-seller IT staff for client and server-related technical product issues via phone, live chat, remote assistance software, and email
• Provide remote trouble-shooting support services for hardware issues for hardware
• Ensure support tickets are responded to in a timely manner and resolved in accordance to predefined company standards
• Accurately document collected data and customer interactions within the trouble-ticket system
• Perform root-cause analyses as needed for HIGH and CRITICAL issues documenting causal factors and recommending process improvements for issue resolution and prevention
• Research, resolve, respond to, and document appropriate customer inquiries, as requested
• Escalate or re-assign issues as needed to appropriate resources (Engineering, Professional Services) for resolution
• Solve non-standard issues that may require analytical and conceptual thinking
• Provide clear and concise instructions and resolutions both verbally and in writing to customers
• Create and modify product and process troubleshooting documents
• Initiate and lead meetings as needed with customers and internal resources
• Continuously strive to increase the effectiveness and efficiency of the Customer Support department, from improvements to each function, as well as coordination and communication between all departments
• Improve customer service quality through monitoring and analyzing service-quality metrics and evaluating, recommending and implementing changes to existing processes
• Work with Marketing and Product Management teams to communicate product information (releases, new features, etc.) to customers and other external parties (e.g., prospects)
• College degree or equivalent experience with technical software support and maintenance service delivery required
• Superior communication skills, both oral and written; must have the ability to convey technical issues and material to non-technical audience
• Minimum of 3 years' experience in technical customer service or software implementation
• Resourceful and able to work independently
• Demonstrate exceptional customer service and customer focus for both internal and external customers to foster a high degree of end user satisfaction through timely delivery of quality service
• Work well under pressure with the ability to be patient and display empathy with the customer
• Must work well in a team oriented/collaborative environment
• Proficient with Microsoft Office to include Word, Excel and PowerPoint
• Demonstrate solid time management, communication, decision making, human relations, organizational skills and ability to set and manage priorities in a results-oriented way
• Willingness to be on-call during weekends and evenings
• Ability to meet standards for ticket system management and documentation responsibilities
• Demonstrate the ability to prioritize workload, and adapt to new processes and procedures in a fast paced environment with progressively less oversight
• Understanding of AWS technologies (aws.amazon.com)
• Understanding & experience of managing and monitoring large scale disk sub-systems
• For more information on Amazon Web Services, please visit http://aws.amazon.com.**
• 4 years+ of SQL Administration and Database Experience
• 2 years+ of Support Engineer experience
• Fluent in Spanish or Portuguese and English
• Knowledge about OMS (1200 and 1600)
• Knowledge about new SPO versions (1400 family)
• Good understanding about Ethernet over SDH
• Good understanding about Ethernet L1, L2, VLAN, bridges and switches
• Good understanding about MPLS-TP and VPN services
• Knowledge about how to operate the Management System SO-EM (Linux basic level)
• Knowledge about legacy products SDH MDRS (Marconi LH radios )
• Good understanding about Ethernet over PDH
• Strong knowledge about new products MINI-LINK (LH, CN 500, SP200 y SP300)
• Solaris Volume Manager (SVM)
• Veritas Cluster
• IP Networking/Tracing
• EMC disk arrays
• BSCS or Billing system
• Ix Collections
• Charging System nodes and solution Knowledge
• EMM/OLM knowledge
• Signalling Protocols
• Understanding of Telco and ITC business
• Proven ability to operate in extreme high pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism
• Must be willing to work in a fast paced and growing environment where some travel maybe required
• Bachelor’s degree in Computer Science, Computer Engineering or related field
• Experience working with and managing mobile devices
• Experience with EAM and/or Asset management
• Experience with Purchase order creation
• Experience with Inventory management
• Bachelor’s degree in Computer science or IT related field
• Experience working with and managing Android/Fire OS devices
• Microsoft MCSE, MCITP Systems Administrator (Active Directory)
• Strong troubleshooting skills of very complex systems
• 5+ years experience in a technical support, system engineering or software engineering
• Understanding of Web services and cloud architectures (web servers, load balancers, DNS, routing, web requests, networking)
• Sharp analytical abilities
• Masters degree in computer science, Computer Engineering, Electrical Engineering or related field
• Exceptional customer relationship skills including the ability to discover the true requirements, underlying feature requests, recommend alternative technical and business approaches
• MCC core member runs the Mission Control Center to support the front office team, Delivery Execution or CoE (Experts), to provide high-quality support services in the framework of Premium Engagements and Enterprise Support for our customers
• Role Type in MCC Core team
• Experience in working with SAP Backoffice functions, such as the Message Solving Organization, Development and the DBS Mission Control Center
• Train and coach for Front Office team (Technical Quality Manager), CoE Engineers
• Japanese: Fluent
• English: Business Level
• Ensure that assigned infrastructure is configured, installed, tested and operational according to business requirements
• Identify the root cause of incidents, events and problems taking take full ownership for managing the incident, event or problem to resolution
• Develop a workaround plan and ensure the implementation of a resolution and recovery
• Demonstrate problem analysis and solution formulation skills
• Demonstrate the ability to explain procedures to technical and non-technical audiences in a concise and clear manner
• Good knowledge of CITRIX experience/skills (XEN, virutalisation) and Linux/aix is required
• CCNA (CCNP is a plus but not required)
• Good Global Microsoft skills
• Scripting skills is a plus (python, perl, php …)
• Able to work in a support team , with incident and change management focus
• French and English is mandatory
• 2-3 years’ experience
• ACSP (Apple Certified Support Professional) / ACMT (Apple Certified Mac Technician) Preferred or equivalent experience
• 2+ years IT work experience preferred in a corporate support environment
• Demonstrated expertise of Microsoft Windows Operating Systems, Apple Operating Systems, and Microsoft Office products. Candidate should have the ability to install, configure and troubleshoot each operating system
• Troubleshoot and repair hardware and software on Apple & Windows desktops, laptops and peripherals
• Perform imaging / re-imaging end user Apple / Windows desktop and laptop machines
• Knowledge of Windows mobile client devices, and Apple iOS products a plus
• Knowledge of security and antivirus software
• Windows Scripting Host (WSH), PERL, VBS or other scripting languages a plus
• Ability to perform general computer hardware maintenance (CD-ROM replacement, CPU replacement, Motherboard replacement, Laptop LCD replacement, etc.)
• Mandatory ability to communicate effectively with management, peers, and customers, via email, phone and in face to face situations (written and verbal)
• Ability to work both independently and within a team environment
• Ability to travel to setup hardware, and troubleshoot issues at other local Oracle offices (up to 25% of time)
• Analyze consistent or repetitve issues or problems, develop creative solutions and assess risks / benefits; develop strategies for resolving identified issues and how to prevent future occurrences
• Document supported systems and application procedures and processes
• Stay in touch with technology changes and our client's operating environment changes. Our goal is to assess potential impact to supported systems and applications and to proactively look for opportunities to improve service
• 2+ years of Linux/Unix experience
• High technical aptitude with excellent written and oral communications skills
• Experience deep diving technical issues, both hardware and software
• Ability to find automation opportunities
• Experience working in a mission critical, operations support environment
• Understanding of networking concepts such as DNS, DHCP, HTTP, SSL, OSI Model, and TCP/IP
• Ability to develop & update team facing and customer facing documentation in a clear & concise manner
• Passion for process improvement and customer service
• Excellent troubleshooting experience
• An understanding in scripting (Python/Perl/Ruby or equivalent)
• An understanding of database technologies
• An understanding of version control (Git/SVN or equivalent)
• An understanding of performance tuning
• 3-5 years of Application Support experience in a retail/corporate environment in a 3rd-level support capacity
• Nagios/Splunk (network monitoring to proactively identify and resolve problems)
• SQL (querying, table joins)
• 5+ years supporting applications in a retail or corporate environment in a 3rd-level application support capacity
• Experience supporting integrated systems and devices with disparate back ends and vendors using services / data feeds
• Bias for getting things done, overcoming obstacles, taking ownership of difficult problems, conducting critical but constructive discussion, keeping a positive attitude
• Independent worker with excellent time management skills
• Logical thinker/problem solver who is self-motivated and a strong contributor within a team
• Ability to communicate effectively and troubleshoot issues across multiple departments and work closely with external vendors and internal business partners to manage applications through various test and production environments
• Customer-focused; analytical; thorough; and have excellent skills in troubleshooting and in problem-solving, and in oral and written communications, with the ability to prepare accurate and detailed documentation
• Experienced in creating dashboard and summary reports in Excel or other reporting tools - required
• Strong experience performing root-cause analysis - required
• Desired skills - strong working knowledge of
• BS degree in Computer Science and 2+ years of industry experience developing large scale distributed software systems
• Solid proficiency with an OO language (Java or C++) and design patterns
• Strong knowledge of data structures, algorithms
• Knowledge in SQL, XML, and Web services are a plus
• Demonstrated ability to achieve stretch goals in a highly innovative and fast-paced environment
• Learn new technologies quickly to solve problems
• Creating and building elegant solutions for complex problems
• BS in Computer Science or equivalent combination of technical education and experience
• Excellent written and verbal communication skills, with a track record of working effectively with Development Engineers, Engineering Managers, peers and other functions
• Highly motivated to solve problems efficiently
• Ability to build and maintain strong working relationships with peers, managers and partner teams
• Experience in Linux is a plus
• Conduct monitoring and troubleshooting of Unix/Linux systems running AWS Identity and Access software
• Deploy new or scale existing systems and software using automated build and deployment tools
• 1+ years of experience in operating systems administration or software development
• 1+ year experience with support procedures and methodologies for production computing environments
• Systems Administration in a Linux/Unix environment
• Able to prioritize and perform in complex, fast-paced situations
• A Degree in Computer Science or related field, relevant certifications, or 3+ years relevant work experience
• Proficiency in all aspects of system administration of Microsoft Windows technologies to deploy and maintain infrastructure services in our enterprise with an emphasis on the platforms listed above
• Ability to understand and manipulate common scripting languages such as PowerShell, VBScript and Perl
• 2+ years supporting Microsoft Active Directory in an Enterprise Environment
• 1+ years supporting Microsoft Exchange or other Collaboration Suite (1,000 users or more)
• Clear, professional communication skills able to contribute to team discussions, knowing when to contribute, when to listen, and when to ask questions
• 1+ years Administrating Linux-based systems
• Strong leadership skills and a successful track record of driving issues to resolution
• Provide support of our incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple product lines
• Work on operations and maintenance driven coding projects, primarily in Python or shell scripts, web technologies, with the potential for Java based projects
• Experience in any scripting language
• Understanding of XML/SOAP, web services, workflow modeling, web application development, and industry-standard commerce systems
• 3 Yrs to 6 years experience
• Ability to do scripting (any one of Shell, Ruby, Perl, Python etc.). Python is preferable
• Familiarity with programming languages Java or C++ or C
• Experience working on distributed applications/enterprise applications is plus
• Provide direct technical assistance to customers via phone and email
• Create internal/external content for SuccessFactors knowledge base
• Develop strong working relationships with cross-functional teams within SuccessFactors /SAP
• Must be available for weekend or evening support as required
• Ideal candidate would have either SF experience, HCM, LMS, technical skills, or support experience
• It is desired that candidates have a working knowledge of one or more of the following concepts/technologies
• 3-5 Years working with a web-based software solution (SuccessFactors Solutions preferred)
• Bachelor’s Degree with a technical discipline or a minimum of 3-5 years of experience in Support, Software Development, IT, or Quality Assurance
• Recent graduate in Computer Engineering (other Technology or Scientific degrees with understanding of programming languages might be also considered)
• Web programming skills (HTML5, JavaScript…)
• Fluent in English (oral and writing), German is desirable
• Customer service oriented person
• Analytic thinking, problem solving and communication skills
• Working experience is not required
• Develop a trusted relationship with key stakeholders and decision makers, understanding and responding to customer needs, and tracking account activity
• Understand key elements of the customer’s environment
• Act as an escalation point and advocate for critical customer issues, collaborating with other departments as needed
• Facilitate meetings effectively, setting clear goals and expectations, and documenting discussions and next steps
• Align Enterprise Support and Preferred Care offerings to customer business strategy and goals
• Facilitate customer meetings and reviews, including quarterly feature reviews, and annual Health Check presentations
• Engage cross-functional resources both internally and with customer organizations to align on problem solving activities
• Assist in knowledge transfer between customer and internal teams
• Effectively manage time, workload and shifting priorities
• Provide occasional off-hours support with key projects and go-lives
• Communicate effectively with customers both verbally and in writing
• Seek out and embrace feedback, take on challenging assignments to improve skills, keep knowledge and skills up-to-date and turn mistakes into learning opportunities
• Meet customer expectations by anticipating and helping in the resolution of their issues
• Monitor customer interaction workspaces for customer feedback and opportunities for response
• Review, document and track customer top issues
• Collaborate with internal teams by providing important customer feedback, process-improvement suggestions, troubleshooting tips etc
• Monitor quality of work and identify opportunities for continual improvement
• Up to 30% travel on-site presence
• Customer orientation and focus on quality, as well as skills to interact/collaborate with customer IT and LOB decision makers
• Ability to communicate effectively with individuals at all levels, internally and externally, with appropriate discretion where required
• Excellent communication & presentation (soft) skills
• Excellent German and English language skills, written and verbal are required. Additional languages are an advantage
• Ability to lead requirements-gathering sessions
• Ability to learn and assimilate information quickly
• Ability to deliver results under pressure, work independently, and take ownership of assigned tasks (pro-active driver, results-oriented, pragmatic)
• Project Management experience is an advantage
• An understanding of IT landscapes and lifecycles with a specific focus on SAP Solutions during transitions, implementations and operations phases for cloud, standalone or Hybrid (e.g. Cloud and On-premise)
• Knowledge of the SAP Enterprise Support and the included service offerings such as SAP Enterprise Support Academy, SAP Enterprise Support Value Maps and SAP Solution Manager is an advantage
• Knowledge of SAP Success Factors is an advantage
• Intercultural sensitivity: SAP Enterprise Support and SAP Preferred Care are global support offerings and interaction with customers worldwide is required
• Enthusiast, strong work ethic and a positive attitude
• Graduate with a Bachelor or Honours Degree in IT/Computer Science/Physics/Mathematics/Engineering/Business with IT or equivalent
• 2-4+ years’ working experience with proven ability in a customer-facing role to work with dedicated customers on project and senior management level
• Experience and/or acumen of the following technologies and solutions
• Cloud, databases, server applications, infrastructure architecture, Internet technologies, web servers and web proxy servers experience, enterprise software solutions &/or business application software (specifically HCM knowledge would be beneficial for this role)
• Of great advantage are ASP, SaaS, XML, IT networking, SSO, APIs, Connectors experience
• Proven record in managing issues, scope, and quality while bringing areas of responsibility and tasks to successful completion within the time requirements
• Experience in working in global / virtual teams is an advantage
• Experience in transferring knowledge to others (coaching & mentoring)
• Analyze the incident, research solutions and provide solid answers easily understood by customers
• Develop technical solutions to be posted to both internal and external knowledge base
• Liaising with Development & Field Teams to identify bugs and missing product functionality for future releases
• Liaising with product management to identify and report bugs
• Act as a liaison between our Product Management and Engineering teams
• Collaborate with other employees by providing important customer feedback, process‐improvement suggestions, new troubleshooting tips and other actions that involve improving our product
• Bachelor’s Degree in Computer Science, Information Technology, Business Information Systems or a related field
• 3+ years of relevant related experience essential
• Fluency in English essential and 2nd European language preferred
• Familiarity with general IT concepts
• Solid understanding of Internet technologies
• Preferred (but not explicitly required)
• Support the sales team post implementation with upgrades and technical requests
• Respond to end user requests for technical support
• Troubleshoot and resolve application issues related to IT users and services
• Develop workarounds to existing product lines when applicable
• Document processes and procedures as developed and/or required
• Update and maintain project issues list, prioritize issues
• Stay up to date with new products and features that are released
• Provide Material for technical documentation
• Service Platform Operations and Support: design; build out; health monitoring, metrics and upgrades
• Comfortable with installing, configuring and testing software packages in a MS Windows environment
• Application configuration and monitoring
• Knowledge of Postgres and/or Cassandra Database and Schema Management
• High Level Understanding of IP Networking
• Works directly with customers
• Participate in weekend rotation and shifts
• Participates in initiatives that improve overall product and documentation quality
• Participates in product/platform testing
• Drives improvements in product quality
• Participates in Beta programs
• Serves as Situation Manager on highly sensitive proactive and reactive
• Support the workstations and diagnostic utilities used to process Servers, PC’s, Laptop, Routers, Switches, etc. throughout the Config Center
• Support production technicians with troubleshooting as well as technical education when appropriate
• Process first-pass advanced technical production orders known as ‘prototypes’ or ’first article builds&#8217
• Design custom asset tags using various labeling applications and databases
• Research and resolve technical and other compatibility issues associated with hardware and software
• Document work instructions and other documentation to support the integration process
• Develop and support processes designed to streamline the configuration of technology products
• Utilize 3rd party imaging clients/programs to Image hard drives, servers, PCs, Laptops, thin clients, handheld/mobile devices, etc
• Support Microsoft WIM images, PXE, WinPE and Microsoft SCCM or MDT technologies
• Train associates on integration procedures when necessary
• Promote safety by identifying and promoting potential safety risks and providing recognition
• Participate in regular housekeeping initiatives and daily cleaning maintenance
• Answer questions from customers and prospective customers about the features and capabilities of our capabilities
• 1) Entry level or 1+ years experience working as a web developer with Java and front end technologies (HTML, CSS, JavaScript, JQuery). If they do not have all of these or have experience with a different language, they need to be eager to learn and demonstrate the ability to pick things up quickly. They do not mind grooming someone into the role
• 2) Must have Customer service mentality. They will be resolving issues and dealing with customers on a daily basis so their communication and customer service skills are very important. The hiring manager looks for candidates that may have done tutoring or community service on their resume
• 3) Cultural Fit. They need to be able to work in an open plan office where they are collaborating and constantly bouncing ideas of the team. They also need to be resourceful and know who to go to in order to solve problems
• Solve technical questions from clients via support ticketing system
• Build and release custom functionality to solve client issues
• Travel occasionally to client locations to provide services on-site
• Work in an international environment
• Analyze and Troubleshoot reported issues/errors
• Be Additional Owner on and Learn from other Senior Support Engineers HIGH and CRITICAL cases & conference calls
• Engage in technical and tactical discussions with Senior & Principal Support Engineers about how to approach technical problems
• Monitor the queue for your product and handle triage of new cases and maintain adherence to our SLAs
• Manage/monitor high-severity issues and escalations within your team to assure focus remains on the highest priority issues and keep management informed of any potential problems
• Contribute to, and challenge, management initiatives
• Actively contribute knowledge objects
• Superior troubleshooting skills and demonstrated ability to quickly resolve complex technical issues involving any or all of the below aspects
• Basis Administration Skills
• Upgrade and installation of solution manager is additional advantage
• Maintaining profile parameters & license installation
• Basic knowledge of UNIX and Sybase
• Client copy exposure
• Scheduling and Monitor Background jobs
• 3+ years work experience running and supporting complex IT production systems is required
• Min. 2 years hands-on Solution Manager experience
• ABAP/Basis Skillset is plus
• Experience in System Administration / Support
• Administration skills in the SAP Basis area
• HANA Admin &Troubleshooting skills are a plus
• Graduate or Master Degree in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems or equivalent
• Technical exposure in one of Database (Oracle/DB2/SQL Server/MaxDB ) is preferred
• Experience in Troubleshooting and training deliveries
• Good communication project management skills and exposure to quality process frameworks
• Experience in communication with customers and managing expectations
• Proactive in learning and highly self-motivated
• Good team player and ability to lead a team (distributed) on projects
• Knowledge of enterprise-level applications and understanding of Global Delivery model
• Flexibility to travel is a must
• Responsibilities, success factors and competencies can include the following, but may be customized due to regional or business need
• Key Responsibilities: 1. Incident Solving 2. Additional Tasks
• Basic understanding IT
• Basic understanding of core business processes (hereunder HR processes)
• Bachelor or Master Degree in Natural Science, Technology, Business or equivalent work experience in related field preferred
• ABAP development skills
• Basic understanding of SAP HANA technology
• Basic knowledge of OS and DB Administration
• Exceptional Communication Skills
• Min. 2 years hands-on Solution Manager Implementation experience
• 40 % - 60 %
• High written and oral communication skills in English
• Strong interpersonal communication skills
• Experienced with Unix/Linux platforms
• Experienced with Enterprise solutions / products
• Experienced with one of the following Databases – Oracle, Postgres, Sybase MSSQL
• 1-2 years of experience with customer support organizations - advantage
• Experienced with Customer issues lifecycle tools - advantage
• Experienced with support debugging tools and logs reading – Advantage
• Experienced with Win platform – Advantage
• MaxAttention,
• Active Embedded,
• Enterprise Support
• For Application Process Design and Implementation
• Define customer process model and execute discovery workshop
• Implement, test, train applications and processes
• Optimize business processes
• For Integration and Development (including Validation)
• Take care of the integration topics like user integration, system integration and process integration
• Ensure data consistency, performance and exception management
• For Architecture and Infrastructure
• Define technical architecture, landscape and underlying infrastructure
• Provide a detailed architecture blueprint as basis for the other work streams (like General Basis Support)
• For General Basis Support
• Application Lifecycle Management
• Setup the project and production landscape
• For Data Migration
• For RunSAP Like a Factory / Transition to Operations
• Define the customer target operational model
• Design and implement application lifecycle management
• Integrate new business solutions or technical components into operation
• Setup or optimize operation control center
• For System Landscape Optimization (Landscape Transformation Management, SAP LT based projects,
• Participates in internal projects driven by internal requirements
• Trains and coaches other CoE Engineers
• Industry and business processes
• Programming skills for ABAP, Java, C++
• Upgrade downtime minimization
• Performs and leads overall analysis of situation at key accounts
• Identifies top issues in key account engagements
• Leads analysis of system landscape and technical issues
• Leads analysis of core business processes for all applications
• Leads analysis of system and application operation
• Delivery functional or technical tasks in MaxAttention projects
• Co-operates with the Focus Technical Quality Manager (TQM) to answer difficult functional or technical questions and executes concrete tasks
• Delivery Onsite & Remote services for MaxAttention, Active Embedded and Mission Critical
• Delivers Expert Guided Implementation
• Actively provides customer feedback to development based on delivery
• Analysis of functional gaps in ICC and developments to close gaps
• Implements specific best practice operations scenarios
• Develops trainings, specifications and documentation
• Ensures that services and documentation are available and up-to-date for the respective area of expertise
• Takes over development tasks in projects or service development
• Delivers root cause analysis, provides solutions, and delivers services for specific fields / areas
• Functional responsibility for specialist technical area
• Drives knowledge transfer within specialist focus area
• Engagement Support
• Understands customer requirements and coaches Embedded Support for planning single support services including identification of the needed skills and the size of the delivery ( for MaxAttention and Active Embedded customers)
• Contributes to the achievement of our COE quality and efficiency targets (including focus on remote share, QA of service delivery, reporting)
• Develops trainings, specifications and documentation; ensuring that the documentation is up-to-date for the respective area of expertise
• Executes customer development in context of ICC
• Understand and develop assigned request from project
• Responsibility for implementation according SAP product & support standards
• Experience in working with SAP Backoffice functions, such as the Message Solving Organization, Development and the Mission Control Center
• A minimum of 1 years of technical support experience is required
• The ability to program to solve problems and automate repetitive tasks in a common scripting or programming language such as Python, Perl, Java, or Ruby
• Deep knowledge of the Linux operating system
• Understanding of Identity Systems such as LDAP, Active Directory
• Should be genuinely excited about technology, have a strong interest in learning about and playing with the latest technologies. Must be a self-starter and motivated
• Participate in all phases of the development of a large distributed system: providing hardware, manageability, operability and performance perspectives
• Develop system management scripts/tools to automate operational tasks
• Monitor the health of the fleet, automating system health, maintenance tasks, and reporting systems as needed
• Troubleshoot, perform various system maintenance tasks (your hands get dirty here) and participate in on-call rotation
• 4+ years experience building scripts, tooling, and automation for large-scale computing environments
• Experience with and strong working knowledge of Linux and associated Linux tools/languages
• Knowledge of TCP/IP and networking protocols such as HTTP and DNS
• Ensure timely, high quality communication
• Document service into the provided CRM tool. All documentation to be done in English language
• Deep technical knowledge in SQL Server 2008 or newer version
• Solid knowledge in T-SQL language
• Experience in capacity planning and sizing SQL Server environments
• Experience in high availability configurations with Failover Clustering
• Advanced troubleshooting techniques
• Coordinates actions of others as necessary to assist with analysis and resolution actions for problems and Known Errors
• Monitors progress on the resolution of Known Errors and advises 2nd Level support staff on the best available Work-Around for Incidents related to unresolved Problems/Known Errors
• Assists with the handling of major Incidents and identifying the root Create problem records and perform root cause analysis
• Escalates issues for resolution, to avoid reoccurrence or close problem
• Knowledge of Storeline POS Solution
• Experience in supporting major retail customers
• Excellent technical understanding of SQL
• Excellent technical understanding of VM Environments and tools
• Experience with Windows / Linux OS
• Skills for scripting in Kix, Java, C+ etc
• Ability to read and understand code across multiple platforms
• Degree in IT or related discipline
• BA/BS in engineering or related fields or 3+ years of relevant work experience
• Knowledge of network and web related protocols (e.g. TCP/IP, UDP, IPSEC, HTTP, HTTPS, routing protocols)
• Experience in one of the following: Systems Administration, Networking, or Telephony Systems
• Working knowledge of Amazon Web Services
• A strong desire to learn new technologies
• Expert knowledge in one of the following:Systems Administration, Networking, or Telephony Systems
• Experience in one of the following:Systems Administration, Networking, or Telephony Systems
• Respond to and resolve inquiries forwarded to the Brand Protection and Gating team by tier 1 & 2 Seller Support associates and other internal Amazon stakeholders
• Drive the creation of standard operating procedures to drive knowledge transfer to tier 1 & 2 support
• Monitor the system health, troubleshoot anomalies, and handle infrastructure work for our distributed services
• Take on medium-sized coding tasks to build tools that help diagnose system issues and automate their resolution
• Implement gating changes in cooperation with the development team
• B.S. in Computer Science or a related field (Engineering, Mathematics, etc.)
• Strong knowledge of at least one interpreted/scripting language (e.g., PHP, Ruby, Python, Perl, Shell) and good knowledge of at least one compiled object-oriented language (e.g., Java, C#, C++)
• Strong knowledge of the Linux operating system
• Excellent English language written and verbal communication skills
• Experience working with web services
• Experience in technical customer support
• Experience working in a fast-moving team environment and ability to juggle many tasks and projects
• 1+ years experience in a product development environment
• Knowledge of microcontroller-based firmware design and development
• Debugging and troubleshooting ability
• Experience writing firmware under an embedded OS or real time scheduler
• Experience working with device driver and associated hardware such as timers, DMA, A/D converter, comparator, UART, I2C, SPI, or LCD
• Solid background in CS and be knowledgeable about basic EE
• Bachelor degree in Computer Science or Engineering, advanced degree preferred
• Signal processing programming with MATLAB
• Knowledge of sensors
• Worked in R&D environment regulated by FDA, CE and FCC bodies and familiar with process and safety standards required for medical device development (ISO 13485, IEC 60601) or equivalent
• MINIMUM 3 years software development experience
• Bachelor's Degree and/or Master's degree in Computer Science
• Proficiency in, at least, one modern programming language such as C, C++, Java, or Perl
• Experience with large scale security, enterprise and web preferred
• Working knowledge of major security protocols (e.g. ssh, Kerberos, TLS, etc.)
• Familiarity with cloud computing concepts and experience working in AWS
• Track, coordinate and solve the java application platform tool chain related 3rd level support cases
• Understand in depth complex technical issues, suggest workarounds and engage with the developers
• Create and maintain internal documentation such as knowledge base, user guides, etc
• Proactively share findings, bugs and ideas to improve and optimize the tool suite with team members
• Collaboration and communication with internal providers and offshore partners
• BA/BS in Computer Science, Electrical Engineering or related field of study and 2 years industry experience in a software technology position OR relevant technical Master’s Degree and 2 years relevant industry experience; prior development experience is preferred
• 1 year of programming and/or support experience with Java based enterprise software product
• 1 years Unix and Windows administration and debugging experience
• Proficient in the following area
• Provide guidance and assistance to partners and customers with implementation, integration and customization of the TIBCO Spotfire products, and with the use of the TIBCO Spotfire API’s
• Provide email/WebEx/phone consultation to troubleshoot, debug and solve customer issues, with special focus on questions/issues/errors related to custom development
• Write code examples and best practice guides related to API development and publish in the TIBCO Community and knowledge base
• Bachelor's Degree in Computer Engineering or 1+ years relevant experience
• Knowledge of computer networks with ability to troubleshoot such networks (transport protocols, routing protocols, firewalls, load balancing, VPN solutions, etc.)
• IT Security and data encryption fundamentals
• Experience with scripting languages (Python/Perl/Ruby or equivalent)
• Understanding of database technologies
• Understanding of version control (GIT/SVN or equivalent)
• Comfortability with medium to large, complex project scopes and ambiguous details within work environment
• Network certification (JNCIA, CCNA or higher) or equivalent networking experience
• Resolve inquiries forwarded to our team by tier 1 & 2 seller support associates and other Amazon-internal stakeholders
• Drive the creation of Standard Operation Procedures to drive knowledge transfer to tier 1 & 2 support
• Monitor the system health, troubleshoot anomalies, and handle infrastructure work for our large distributed services
• B.S. in Computer Science or a related field (Engineering, Math, etc.)
• Primary party responsible for ticket-based, operational activities related to Active Directory and Microsoft Exchange
• Will have direct responsibility for the completion of operational obligations and project goals such as (not exhaustive)
• Active Directory objects maintenance
• Exchange object maintenance
• File/Shared Workgroup creation, maintenance, permission-ing and quota management
• Utilizing S3/Identity Management web tools for account maintenance
• End User operational support via email and phone contact
• Incident and Problem management, including RCAs
• Documentation review and maintenance
• Monitoring / Reporting / Audit responsibilities
• Interaction with the client or cross-functional infrastructure teams as required
• Disaster Recovery testing support
• Proven troubleshooting skills and ability to understand complex relationships between components of multi-tiered and distributed systems related to directory services
• Experience in a user-focused operational-support environment
• Minimum 1 year experience in an Windows Active Directory operational work environment
• Bachelor's degree (B.S./B.A.) in Computer Science, Business Information Systems, or related field (or comparable work experience) is desired
• Available for overtime
• Available for on-call and holiday coverage support (rotational)
• Location Webster, NY
• Are a strong, confident, and exacting writer
• Know and have used software automation, ideally Puppet/Chef or have been a Unix &/or Linux SysAdmin,working directly or very closely with DevOps
• Can work a variety of different shifts based on customer commitments
• Participate in an "on call" rotation
• Have a technical degree or equivalent experience
• Emerging Puppet technologies such as HA, VRX, and more
• Fluency in other European language is a plus
• 2 years plus of distributed system management experience
• Experience with massive-scale distributed systems
• Knowledge of TCP/IP networking, architecture, and core technologies (such as DNS, DHCP, HTTP, Routing, VPN)
• 1 year plus of development of systems management and administration automation in Perl, Python, Ruby, or Java
• Responsible for designing solutions to vehicle issues and gaining customer / regulatory approval for changes in train design
• Lead in the development of documented engineering procedures, practices and policies
• Assist in optimising the Company’s maintenance regime and in the development of best European / World Class maintenance practice in support of current and future contracts
• Assist maintenance with in-depth faults, passing on fault finding skills and the use of schematics on rolling stock assets
• Assist in the co-ordination of continuous improvement programmes to improve fleet reliability and ensure contractual requirements are achieved and exceeded
• Responsible for liaising with other Hitachi departments in the investigation of maintenance and safety defects and ensuring compliance with UK legislative requirements
• To liaise with Procurement / Maintenance Team members during the assessment and approval of new/changed material and suppliers to ensure that Maintenance, H & S and environmental needs are adequately identified / addressed
• Work closely with the Performance Engineer to identify and address the root cause of defects and to ascertain the extent of problems arising
• To confirm that rolling stock assets comply with operational specifications by the use of engineering processes and techniques
• To modify or manufacture rolling stock components by material or processes
• Liaison with Hitachi and external personnel as required to complete the duties of the post
• Join the rostered list of On Call Support Engineers; this will be a permanent responsibility for the duration of the appointment as Support Engineer
• Develop professionally and support good working relationships
• Learn new skills in accordance with Hitachi’s business demands as required
• Assist as required by instruction of the Engineering Manager
• HND in an engineering discipline or equivalent qualified engineer
• Previous experience in product improvement and reliability engineering on UK rolling stock
• Membership of a recognised accredited engineering body
• Provide advanced technical support via telephone, email and customer site visits to external and internal customers
• Provide efficient, high quality technical support services to ensure timely response to queries, resolution of problems, and reporting/escalation of unresolved issues
• Research, analyze, document and manage resolutions to technical, operational and implementation issues related to Nuance products and their supporting technologies and infrastructures
• Must be capable of establishing and documenting processes, policies and procedures; producing high quality technical documentation to be included within newsletters, public/private knowledge base systems, product manuals, etc
• Ability to recognize trends and patterns between diverse service request descriptions and foresee future problems
• Sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquiries independently
• Facilitate customer conference calls and manage the resolution of critical customer account issues
• Act as cross functional program team representative; gathering and disseminating information to and from product development and engineering teams
• Mentor technical and field services personnel, customer IT technical staff when needed
• Availability for 24x7x365 staffing assignments, on-call pager rotation and travel (minimal) as required
• Experience with the implementation and support of Radiology Information Systems (RIS) and/or Picture Archiving and Communications Systems (PACS)
• MS Windows client-server proficient
• Must possess experience in the installation, configuration, management and performance monitoring of Microsoft Windows based applications and components
• Experience with PowerScribe, RadWhere, and/or PowerScribe 360 products is highly desired and these candidates will be given preferential consideration
• 5 to 10 years of experience in Linux system administration, monitoring, hardware failure diagnosis/root cause analysis, firmware updates, software package and repository management
• 5+ years of experience in creating software/scripts to automate tasks and systems with some of the following programming languages: bash, perl, ruby, python, C, etc..
• 5+ years of experience in Unix troubleshooting in order to identify hardware or system failures
• 3 to 5 years of experience in working with SQL and databases, including application program interfaces
• Flexible hours to support a 24x7x365 operation
• Demonstrable grasp of security best practices in server configuration, tool development, and access controls
• RDBMS installation, system performance evaluation and troubleshooting
• Relentless passion for frugality and out-of-the-box engineering
• Understanding of standard internet protocols (Ethernet, ARP, IP, ICMP, UDP, TCP, SSL, DNS, HTTP, etc.)
• Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging
• Read and understand complex application code and make code fixes to resolve support issues
• Candidate should possess superior customer service skills in dealing with users at all levels in a team environment
• Demonstrated experience delivering direct user support in a high availability environment
• Previous experience in which high levels of initiative, judgment, and tact has been demonstrated
• Must possess superior technical aptitude, written and oral communications skills with the ability to interact with internal customers in a professional manner
• Candidate must haves a basic understanding of core internet technologies - DNS, mail transport, TCP/IP and network file systems
• Demonstrated experience with Linux
• Other desired technical skills include Perl, Python, Ruby, Oracle SQL, and familiarity with object-oriented programming
• BS/MS in Computer Science/Engineering or related disciplines
• 4 to 6 years of experience in Application/Product, Production Support
• Able to write complex scripts and automation (using any one of the Shell, Ruby, Perl, Python)
• Proven track record of service improvement and optimization in production
• Exposure in handling customers, program managers for planning and executing operational programs
• Exposure to processes improvement techniques, Operational Excellence is definitely added advantage
• Strong understanding of support processes – handling tickets, monitoring, processes and metrics
• Ability to solve complex problems independently
• Familiarity with Load Balancers, Network Components and Infrastructure components is a value add
• Hands on experience distributed applications/enterprise applications is plus
• Hands on experience in Cloud technology is plus
• Expert in using scripting and programming language for automatons
• Experience in design and development of software is a value add
• You strive to improve the customer experience by resolving issues completely and in a timely fashion
• You communicate clearly both verbally and in writing with your team and with other groups. You listen effectively
• You have a strong aptitude for trouble shooting and problem solving
• You maintain SLA’s through the implementation of proactive issue detection and reporting
• You write and review accurate and complete support procedures, system documentation, and issue tracking entries
• Able to prioritize in complex, fast-paced environment
• Engage with customer on phone to assess the business impact of an issue
• Analyze configurations, application and system log files to determine the cause of issue
• Work closely with peers globally to ensure issue resolution in line with SLAs
• Maintain accountability for an issue until the same is resolved
• Report errors/bugs to Development
• Contribute to Technical Knowledge Database
• Give an accurate daily handover of all business-critical occurrences to peers in other locations across the globe
• Participate in weekend support coverage as per roster planned globally
• Be a part of the top-notch experts and deliver towards End-to-End Trou-bleshooting
• Handle escalated customer messages
• De-escalate customer messages independently
• Take on role of technical expert who passes on knowledge via coaching and workshops
• Engineering degree or
• Masters in Science (Physics & Mathematics) or
• Bachelor’s degree in any discipline complemented by equivalent work experience
• Total experience at least 4 to 8 years out of which, 2+ years of directly-related work experience in supporting or implementing SuccessFactors Solutions or equivalent products in HRIS & Learning
• Having worked in Implementation, Consulting, Support or Key-User roles in any business application will be an asset
• Strong problem resolution, analysis and documentation skills
• Strong team player; enjoys working with international teams
• Outstanding abiulity to manage & prioritize own workload/tasks
• Excellent communication, collaboration skills
• Ability to work with high sense of urgency and willingness to commit the ad-ditional time and effort on high impact issues
• Experience with online communications
• Working knowledge of CRM and Service Management ticketing systems
• You are interested in understanding, analyzing and resolving technical problems
• You like to work in teams but also can produce high-quality work results on your own (autonomous)
• Your main task would be
• Very good or good degree in Information Technology, Mathematics, Physics or Technical Engineering
• Fluent German and English is a must
• Knowledge of SAP Solution Manager, preferably in the area of RunSAP like a Factory
• Any practical experience in software development and deployment
• You have a University degree in Mathematics, Information Technology, Engineering or Natural Sciences
• You have very good communication skills
• You enjoy facing and tackling new challenges in different roles on a regular basis
• You are very interested in technical IT topics like software updates, performance analysis, databases, hardware layouts/components, networks
• You have very good German and English skills (spoken and written)
• You are happy to travel worldwide on a regular basis
• You have some experience with SAP ABAP and JAVA based Netweaver systems
• You have experience with RDBMS databases like MSSQL, MAXDB, Oracle or DB2
• You have some experience with SAP HANA
• You have experience with Linux, Unix
• You have proven during your studies that your focus is in very technical IT topics
• You have programming skills in at least one language e.g. (ABAP, JAVA, C, C++, SQL or similar)
• Coaching and Mentoring
• Continuous Knowledge Management contribution by Creating Knowledge Base Articles and WIKI Documents
• Deliver standard application/technology trainings and workshops
• Perform knowledge transfer to internal staff and external customers & partners
• Produce e-Learning Content (Forums/Wiki to help with incident deflection)
• Drive creation of Knowledge in area of expertise and drive proactive proliferation of knowledge created externally and internally
• Product specialization – be a product expert in at least one area
• Develop deeper technical skills like reading code / debugging / creation of small corrections where applicable / SQL
• Work as functional expert in de-escalation and war rooms (Engage in critical customer situations – e.g.: CIM escalation, account escalation)
• Take initiatives improving team’s performance and efficiency
• You have Bachelor/Master’s Degree (Technical University degree preferred)
• Ability to work on a night shift
• Software / Application support related experience
• Functional to advanced knowledge in one application/technology area / basic knowledge of at least one other area
• Basic to advanced understanding of business processes within one application/technology area
• Basic skills within ABAP/.net/Silverlight/XML
• Technical skills (debugging, tracing, verifying complex Business Configuration/Fine Tuning)
• Experienced dealing with IT and standard software (MS Office, etc.)
• Experience with Operating Systems and internet browsers
• SAP'S DIVERSITY COMMITMENT
• Solid experience in Java, C++, or C# (expert in at least one)
• 2+ years industry experience in developing and launching production grade software
• Solid UNIX or Linux experience
• Great understanding of database theory and solid experience in at least one relational of non-relational DBMS
• Attention to detail coupled with ability to think abstractly
• A technical background (BS/MS in Computer Science/Engineering or related discipline/experience) 2+ years’ experience Strong Unix base O/S experience or proven ability to pick up Linux quickly Ability to do scripting (any one of Shell, Ruby, Perl, Python etc.) Strong debugging/troubleshooting skills Familiarity with programming languages Java or C++ or C Ability to write complex SQL queries is added advantage Excellent verbal & written communication skills Strong understanding of support - tickets, monitoring, processes and metrics A passion towards problem-solving Strong decision-making ability Must be able to think proactively; excellent follow-through and attention to details. Knowledge on distributed applications/enterprise applications is
• Monitor the health of production and test systems 24x7
• Atleast 2 years experience in hands-on production administration of large system environment
• Experience in following, and improving upon, established procedures within a mission critical environment
• Experienced in writing scripts
• Knowledgeable in using and navigating within a Linux environment
• Ability to do high level debugging and problem analysis by examining logs and running unix commands
• Experience with open source products
• Knowledgeable in how Domain name Service (DNS) works
• Knowledge of virtualization and Amazon Web Service (AWS) / Softlayer
• Experience with configuration management systems (Ansible / Chef)
• Experience using Splunk and or ELK
• BS/MS or equivalent in computer science or electrical engineering
• Provide 2nd Level Support
• Monitor Service Request System (SRS) incident management queue
• Incident investigation and diagnosis (including resolution where possible)
• Adhere to Retalix Policies and Methodologies and those of the customer (if working on site)
• Use Best Practice
• In depth understanding of the Retalix IT systems, environment and development paths as well as those of our clients
• Understand the customer’s business
• Complete other related tasks as required by key stakeholders
• Understanding technical specifications
• Analysis of business requirements
• Testing: Developing test plans, Writing test scripts and System testing to ensure that delivered software is reliable and satisfies the business requirements
• Operational tickets
• Working on day to day operational events
• Deploying and improving processes around new regions
• Working tickets - route cause
• 2 years of experience
• Dev Ops Engineers
• The desire and ability to work in a fast paced, collaborative environment is essential. Experience in working with Linux/Unix environments
• Basic Ethernet and IP networking knowledge
• Has experience with Chef/Puppet
• Python, Ruby, Bash scripting
• Deal with Ambiguity
• Be part of the team that shapes the automation future in Networking
• Use existing tools and frameworks to resolve operational tickets
• Participate in an on call rotation with your team
• Setup up existing stacks for new regions and provide feedback to software engineers on the process to ensure it becomes hands free
• Improve our process by identifying issues and patterns and contributing to new standard operating procedures
• Be mentored by senior systems engineers, including involvement in the formulation of a structured training plan
• Participation in setting the architectural direction of the team through influencing the technical roadmap
• Experience in working with Linux/Unix environments
• The ideal candidate will have experience at depth in Linux internals, software engineering and have been exposed to networking
• Linux experience from provisioning to performance tuning, and a solid grasp on operating system fundamentals
• Bachelor's degree in computer science, computer engineering or related technical discipline or relevant experience
• Excellent written and verbal communication skill
• Excellent leadership skills and teamwork skills
• Manage small scale projects to implement new automated functionality
• Support new applications and systems, including working with business units, researching solutions, coordinating internal and external resources, creating documentation, and managing rollout
• Demonstrate an ability to maintain systems within a rigorous change control environment
• Work with business units to identify and resolve issues impacting business processes
• Provide 2nd or 3rd level technical assistance to end users as a component of managing escalated helpdesk requests
• Must have a strong understanding of IT Support as a business function (SLA’s, ITIL practices, etc.)
• Perform system administration on multiple applications
• Troubleshoot system outages and other issues impacting production
• Provide documentation around the preparation, deployment, procedures, and design of IT system environments
• Maintain solutions in conjunction with business unit owners and cross-functional project teams
• Provide system verification with regards to acceptable performance and accessibility of newly deployed IT solutions from remote locations
• Work with vendors to identify and resolve problems
• Work with partners to troubleshoot access issues or other problems
• Technical writing and verbal skills are required
• Candidate must be a strong team player recognizing personal improvement and awards are best achieved by making those around you successful
• Work schedule will include ‘out of normal’ work hours for IT support & monthly maintenance
• Experience supporting Enterprise-level and Scientific applications in a corporate environment
• Exposure to validated environments, change management, and ability to comply to such regulatory agency requirements
• Experience with Windows Server and desktop operating systems
• Project management or project team experience
• Experience supporting applications and systems used in a Laboratory setting is a plus
• Basic understanding of Identity Access Management and security
• Basic understanding of database platforms (SQL and Oracle) and n-tiered application architecture
• Basic understanding of VMware virtualization platform
• Basic understanding of IT systems development life-cycle (SDLC)
• Working knowledge of scripting languages (Shell, pearl, ruby, etc...) and regular expressions
• Some OO application development experience with Java or C++
• Experience with SQL scripts
• B.S. degree in Computer Science, MIS, CIS, or a related field
• Experience in building/supporting large scale distributed systems
• A strong understanding of web technologies
• A strong understanding of UNIX/Linux operating systems
• Solid networking knowledge
• Ability to communicate across technical and non-technical audiences
• Act as the final point of escalation and resolution for technical support
• Provide advanced technical support to developers, corporate customers and end users for complex products, including highly escalated issues
• Provide support via telephone, written correspondence, and electronic media
• May act as technical lead and provide technical training, coaching, and mentoring to other engineers. May provide limited consulting to internal or external customers
• May research technical documents and feature lists
• Highly motivated with a mature and positive attitude
• A passion for working with peers and customers to help resolve deep customer technical issues on Microsoft, Third Party, and Open Source technologies
• A drive and desire to learn and grow yourself and others through proactive knowledge sharing
• Strong and effective verbal/written communication and listening skills for collaboration and working with customers and peers
• Strong organization and prioritization skills, with the capacity for driving quality impacts for customers and/or stakeholders
• An overall passion for technology and for the business and customer value it drives and the desire to help others learn through proactive knowledge sharing activities
• Outstanding problem-solving, troubleshooting and application debugging capabilities
• Ability and willingness to quickly ramp up on multiple technology areas as needed
• Technical Expertise (Required in one or more of each area) in Cloud, Windows Desktop Development, Web Development, Game, or Phone
• Cloud Technologies: Visual Studio Team Services, Microsoft Azure, Amazon web services, iCloud
• Languages and Compilers: C/C++, C#, VB.NET, JAVA, HTML5
• Developer Tools such as Visual Studio, Unity, Eclipse, .NET Framework, DebugDiag
• Three or more years' experience in software development, consulting or support with a strong emphasis on Microsoft Client, Server and Development products and technologies
• Deep understanding of application lifecycle and agile development principals
• BS in Computer Science, or related degree, or 3-4 years of equivalent experience
• Provide desktop support for newsroom computer systems, software and hardware: in an on-air fast paced environment
• Install and troubleshoot Avaya IP phones and Polycom Video Conference systems
• Set up workstations and help with account management
• Resolve technical problems users may have with LAN, WLAN, and other systems
• Experience working in Creative Industries including Digital environments
• Understanding of and the ability to troubleshoot the Windows Operating System
• Experience working in primarily Mac OS X and other Apple products and software
• Knowledge of Ghost and JAMF software deployment tools
• Experience with VOIP and IPTV systems
• 3+ years of experience in support or development of distributed systems
• Sharp troubleshooting and analytical abilities, proven design skills, excellent communication skills
• Track record of troubleshooting, simplifying, operational excellence and a focus on automation
• Experience in one of the following languages, or something similar: Java, C#, C++, Perl, Python, PowerShell, BASH, Shell or SQL
• Bachelor's Degree in Computer Science, Math or related experience
• 5+ years of experience in support or development of distributed systems
• Experience with Unix or Linux environments
• 2+ years of scripting or programming experience from scratch
• Understanding of CS fundamentals including: data structures, algorithms
• Experience in technical support working with Java/J2EE or similar applications
• Deep understanding of operating systems (Linux, OS X, and/or Windows)
• Familiarity with databases and relevant languages (e.g., SQL)
• Strong foundation of basic network functions, standards, and protocols
• To represent Microsoft with corporate customers via telephone, written correspondence, or electronically service and assist them in resolving technical issues utilizing Microsoft products and technologies
• To demonstrate customer engagement skills, managing customer needs directly
• To demonstrate strong interpersonal and communication skills, while working with varying audiences from highly technical engineers, to developers and architects, as well as executive-level management
• To thrive in a fast-paced, dynamic environment
• To be flexible with your schedule as hours will be based on business needs
• To be able to multi-task and yet deliver results consistently
• To be a Self-starter with a strong bias for action
• To be able to articulate potentially complex technical problems in a simple way
• To provide constructive feedback and new ideas that will potentially add to team’s success
• To manage, at technical support level, the critical situations that may involve challenging technical issues, diverse audiences and potentially politically hot
• To constantly show strong customer service, accurate and logical problem solving, and communication skills, plus the ability to work in a team environment
• To constantly be available for case assignment and initial response as per Microsoft support case management standards
• 3+ years of level3 support experience in Exchange Server (2010, 2013, 2016) in addition to other Microsoft products (Outlook, TMG, IIS) and networking operating systems (Windows 2008, Windows2012, Active Directory objects), DNS, email flow
• 1+ year of experience for collecting, reading and analyzing network traces and product logfiles
• 1+ year experience applying a logical and methodical approach for problem solving
• Experience supporting Exchange in O365 hybrid deployments
• Experience deploying and supporting system integrations to Microsoft products
• 1/3 of their day will be engaged with customers. 1/3 spent on customer issues while they are working. The rest of the time spent on learning new technologies. The team has resources available for these contractors to learn from
• 3 Linux and Hadoop experience – needs to have an understanding of these, no minimum requirements, but previous work experience needed
• Hadoop experience – not super specific on which version as this isn’t the primary focus skill on this role. Familiarization a plus. Will be adding this experience within training for the role
• Bachelor's degree or equivalent experience in CS or related technical field
• 2+ years experience in similar role
• Strong SQL skills
• Strong Unix / Linux shell scripting skills
• Excellent requirements gathering skills - working with business owners
• Experience with Linux operating systems
• Demonstrated proficiency in Linux, hand on and related debugging
• 2 years support engineering or system admin experience on Linux or Unix systems
• Demonstrated proficiency with scripting languages such as Bash, Python, C, C++, Java or Ruby
• Deep understanding of scalable computing systems
• If you are interested in scheduling a time to discuss the AI2 program in greater detail feel free to make an appointment with Renee Rushefski https://calendly.com/rrushefs/ai2discoverycall or e-mail her directly at [email protected] with any questions.**
• Research and resolve issues related to ad hoc data requests, event processing, on-boarding and custom jobs on Hadoop. This includes configuration and debugging map/reduce code for efficiency and desired output
• Communicate effectively and concisely; providing timely responses that meet service level expectations
• Develop a deep understanding of customers’ needs and act as an evangelist for recommending best practices
• Work closely with Product Development, Product Manager and Operations team to collaborate on Bugs and issues which require expertise in Hadoop technology stack
• Use JIRA ticketing system to log, monitor and work through the open cases during business hours
• Contribute to development work and automation to reduce friction and eliminate customer contact
• 24x7 support – potentially working at least 1 weekend day or alternate shift
• 2 years of Experience in a customer facing or customer support role
• Experience with R or S Plus Programming languages
• Experience with popular Hadoop distributions including Cloudera, Hortonworks and MapR
• BS degree in Computer science, statistics, mathematics, or a related field with 2 years of relevant analytics experience B.S. degree in C.S. or E.E. or equivalent preferred
• Continuous learning Mindset – we value all perspectives and reward individuals that poke at the edges of what they know to be true. We are seeking people that think differently and are biased toward action to accomplish great things
• Diverse & Inclusive – we enable people who bring a contemporary view to shape our internal teams, and encourage new hires to feel included
• One Microsoft – we need to collaborate and learn to value the work of others, be willing to take their learnings and add them to our own to make a better outcome for our customers
• Making a difference – drive impact by looking for ways to continually improve your day to day responsibilities and the connections between your work and others
• Technical proficiency in and learning attitude toward SharePoint Server technologies (online and on premise)
• Customer service skills, team work, problem-solving skills, capacity to deal with difficult customers and ability to thrive in ambiguity
• Proven ability to work virtually
• Communication Skills – Spoken and written English and Spanish (including technical writing) *Trilingual candidates – fluency in Spanish, Brazilian Portuguese and English are highly desirable
• Lean in & Respectfully Challenge - passive participants need not apply. We need team members who are always asking why? and how can we make it better?
• 2+ years’ experience in system development, network operations, software support or I.T. consulting
• 2+ years industry experience with Microsoft products like: System Center Configuration Manager and MDM solutions like Intune or Airwatch or MobileIron
• 2+ years industry experience with Microsoft products Strong knowledge of Microsoft Windows operating systems both current and legacy
• 2+ years industry experience with Microsoft Server products (preferred) Strong knowledge of other operating systems (preferred)
• 2+ years of strong technical troubleshooting experience
• Working knowledge of System Center Configuration Manager highly desired
• Working knowledge of Intune, Airwatch, MobileIron, mobile device management, mobile application management
• Working knowledge of Cloud Identity (Azure Active Directory, ADFS)
• Strong knowledge of IOS, Android, Linux, UNIX or other operating systems such as Apple OS
• Exposure and experience working with customers on Microsoft Cloud products such as Azure and Office 365 MCSE - Windows Server
• Computer Science/Engineering or Electrical/Electronic Engineering
• 3+ Years of relevant IT/Support Experience
• Incident / problem management
• Escalation management
• You must be fluent in English (French is a plus)
• We would like someone to join our team who is a strong verbal and written communicator, analytical, a problem-solver and team player
• You must have a Degree in Information Technology or a related field
• We are looking for someone with at least 5 years of experience in IT support , preferably within telco industry and at least 2 years in an autonomous level
• Advanced technical knowledge in Microsoft cloud products
• Solid knowledge of Sharepoint and cloud architecture
• 1+ Experience with cloud BI products
• 3+ Customer support experience
• Root-cause complex problems covering a range of AWS services
• Work directly with customers
• Work alongside the engineering team to quickly provide customers with solutions
• Create tooling to help us and customers debug issues
• Develop best practices, documentation and sample templates to be used by some of our largest game developer customers
• Have fun working on ground breaking technology with people just as passionate about their work as you!
• 5+ years experience in technical support, system engineering or software engineering
• Passion for games
• Experience helping game developers ship and scale their multiplayer backend services
• Provide technical support for all Klarnas’ employees, onsite and remotely
• Receive, install and provision desktop/laptop computers and cell phones
• Maintain office equipment such as printers, projectors and TV:s
• Install, provision and package new software and operating system images
• Manage Klarnas’ Active Directory, file server, print server and other systems close to the clients
• Keep inventory of hardware and accessories
• Create, remove and manage user accounts for all Klarnas’ employees and consultants
• Manage cloud services such as Google Apps, Lucidchart and Smartsheet
• Continuously evaluate the department’s internal routines and procedures to scale with Klarnas’ expansion
• Document service into the provided CRM tool
• All documentation to be done in English language
• Power BI experience
• Manage incidents, requests and enhancements in the ticketing system utilizing problem solving skills to define corrective action and follow-through to resolution
• Respond to and log operational alerts and notifications received from the system
• Ensure that client systems are fully operational and any loss of service is restored in a timely and efficient manner
• Problem determination, workaround resolution, root cause analysis and major incident management as it relates to
• Provide advanced troubleshooting to analyze problems and develop solutions to meet customer needs
• Represent Microsoft professionally in customer and partner onsite visits, where travel may be required with little advance notice
• Create advanced online technical content including Knowledge Base articles, training documents, blogs, etc., as needed to help enhance our CSS Front of Funnel strategy and drive one-to-many customer and partner impact
• Maintain strong working knowledge of all related products, technologies and upcoming releases. Take proactive ownership in identifying and recommending product improvements in key product areas based on key data points
• Participate in planned team-wide shift rotations to cover business needs, including 24x7 “on-call” responsibilities and weekend work
• Experience with MySQL and\or PostgreSQL
• Knowledge of Service oriented architecture
• Experience with Windows and Linux
• Knowledge and experience with the Open Source ecosystem
• Experience in Microsoft Azure, cloud technologies, Azure SQL Database or Microsoft SQL Server is a plus
• Adaptability, flexibility and the ability to do the right thing under pressure and tight deadlines
• Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside of Microsoft
• Conviction and courage to drive decisions and defend positions as appropriate
• BA/BS degree
• 3-5 years in technical support and customer service desired
• You will provide production support to business users and ensure support SLAs are consistently met
• You will participate in software system testing and assist with validation procedures and documentation
• You will assist in discovery sessions and testing with key stakeholders to gather use cases for maintenance items and enhancements
• You will learn to help with maintenance related activities such as writing scripts and minor bug fixes
• 2+ Years of providing technical support on web-based systems
• 2+ Years of relational database experience
• You are detail-oriented, with excellent analytical, technical and problem solving skills
• 4-7 years relevant experience in Product/Application Support L2 level
• Effective communication & leadership skills
• Platforms- Windows 2000/3/8 servers, Linux
• Extensive experience working on technologies such as IIS, Apache, Jboss, Tomcat
• Knowledge of tools such as Jenkins, Puppet, Ansibel, DeployIT, Chef would be an added advantage
• Working knowledge of web services and experience in supporting such type of high availability products
• Good understanding of Virtualization, Cloud Computing
• Experience with Amazon Web Services and Microsoft Azure
• Experience with monitoring tools such as Keynote, SCOM, Solarwinds, AppDynamics, Splunk, Opnet, SumoLogic
• Knowledge of writing scripts, any scripting language would be preferred
• Be available to take ownership of new cases and escalations via telephone and Web and provide support to Enterprise customers and partners
• Consult and collaborate with your immediate peers or colleagues around the world
• Collaborate with management and engineering to resolve service issues
• Prioritize your work to accomplish the most important and urgent requests first
• Technical proficiency in and learning attitude toward Microsoft technologies
• Windows 2008 R2 File Server and Windows 7 Clients
• Windows 2012 Server and Windows 8/8.1/10 Clients
• Degree in Computer Science, or equivalent in work experience. 3 to 5 years of prior product/customer support experience
• Language Skills - Proficiency in the English language, written and spoken
• Outstanding customer service skills and a customer obsessed attitude
• Acquisition of new PC/laptop hardware
• Intel and Macintosh-based installation, configuration, and maintenance
• All other hardware/software installation, configuration, and maintenance
• End user moves
• System upgrades and troubleshooting
• Printer and print server setup and support
• Phone/pager support
• Light PBX/phone system support
• High school or equivalent
• 2+ years of College or Trade School
• 3+ years experience supporting PC users in a Microsoft environment
• Excellent proficiency with Microsoft Operating Systems
• Proficiency in supporting Macintosh (G4/G4/Powerbook), Windows 2000, 2003, XP,
• MS Office, Project, Visio, Antivirus software and Backup software
• A+ or equivalent HP/Compaq/IBM certification
• Excellent verbal and written communications skills, including the ability to work with employees at all levels, including executive management
• AD Experience
• Familiarity with network devices and architecture
• Understanding of user access, authentication, and authorization
• Windows Server OS installation and deployment
• Windows Remote Desktop
• Desire to learn the security methodology as it applies to Identity and Access Management (IAM)
• Working with project managers to organize client and internal kick-off meetings
• Taking detailed notes during meetings and identifying analyzing and mitigating project risks
• Deployment and Maintenance of CyberArk Modules that include
• Strong LDAP experience (understanding and configuration)
• AD Experience (understanding and configuration)
• Understanding use, configuration and best practices of user access, authentication, and authorization
• Understanding how to use remote access systems such as Windows Remote Desktop
• Understanding command line, and configuration of Unix/Linux operating systems
• Familiarity with diagnostic tools and analyzing data, log interpretation, and packet analysis
• Comfortable presenting to upper management and C-level clients
• Strong situation and escalation management skills
• Desire to learn and understand any compliances necessary (Ex: HIPAA, PIA, PTA) – Currently understanding or knowing these is considered a plus
• Pre-existing US Govt. security clearance is a plus
• Work on operations and maintenance-driven coding projects
• Build systems to audit and measure reliability of services
• Bachelor's degree in a hard science or Information Systems
• Solid understanding of the UNIX/Linux operating system
• Demonstrated software development/technical operations experience
• Experience in a Unix/Linux platform
• A high degree of organization and very detail-oriented
• Ability to retain composure under stressful conditions, communicate effectively with wide array of individuals at Qualtrics, and get the right things done
• Engage with other Engineering teams (Infrastructure, Development, DevOps, Performance/Quality, and Marketing) to review and refine architecture, standards and processes to increase efficiencies within the SaaS Operations support function
• Organize and conduct new releases of applications into various system environments in accordance with Quality Assurance policies and procedures
• Respond to incidents and inquiries; including investigation, escalation, Root Cause Analysis and remediation
• Adhere to change management processes and procedures inclusive of creating and modifying technical documentation
• Review treatment programs and processes within the territory accounts ensuring effective applications through routine testing and monitoring resulting in customer satisfaction and business retention
• Maintain and build business relationships
• Conduct the necessary site and LMS/class room training programs to understand the overall operations of the territory accounts and new customer sites
• Develop and implement sales plans on new opportunities with the direction of the Manager Sales I/II including documenting ROI after the closure of the program. Establish, maintain and prioritize an accurate and current sales funnel in SFDC
• Manage profitability of the account (pump settings, pricing, accounts receivable)
• Review territory applications and processes/procedures for safety improvements
• Successful completion of an internship/Co-Op related to engineering or life science
• Bachelor’s degree related to Pulp & Paper Science, Engineering, or Life Science
• 1+ years of experience working in a pulp/paper mill or for a supplier to the paper industry
• 1+ years of successful technical sales or field sales support experience
• Solid mechanical and electrical aptitude and skills
• Manufacturing, lab testing, maintenance and/or electrical experience preferred
• Proficiency in MS Office programs (Word, Excel)
• Independent worker
• Good communication skills both written and oral
• Focus on safety
• Bachelor's / Associate's Degree in Engineer or Life Sciences
• 1+ years of successful technical sales / support experience OR successful completion of an internship/Co-Op related to engineering or life science
• Must be able to obtain Transportation Worker Identification Credential (TWIC) from TSA
• 5+ years of successful technical sales / support experience
• Refining and Specialty chemical industry experience
• Maintain and build business/customer relationships
• Conduct the necessary site and LMS/class room training programs to understand the overall operations of the territory plants and new customer sites
• Sell new business and new applications in your territory. Develop and implement sales plans on new opportunities with the direction of the Area Manager including documenting ROI after the closure of the program. Establish, maintain and prioritize an accurate and current sales funnel in SFDC
• New university graduate with a background in Chemical Engineering OR up to 3-5 years’ experience in the pulp and paper industry
• Proven sales track record
• Bachelor’s degree in Engineering or Life Sciences
• 3+ years of successful technical sales or field sales support experience
• Specialty chemical industry experience
• 3+ years of experience working in a paper mill for either a supplier or in mill operations
• Bachelor’s degree in Engineering, Paper Science, or Life Science
• Water treatment or specialty chemical industry experience
• Working knowledge of boilers and cooling towers
• Working knowledge of paper machine operations, wet end chemistry, or pulp mill operations
• 2 years of Windows Operating System and Windows TCP/IP Networking
• General knowledge of Windows Media technologies (Player/Encoder/Server/SDK)
• Working knowledge of common Windows troubleshooting tools and methodology
• Understanding of internet web development using HTML and scripting
• Knowledge of C++, COM, and Windows programming
• Understanding of secure networking, including client and server permissions & tools
• Media authoring and programming with the Windows Media technologies
• Knowledge of streaming media protocols (TCP, UDP, HTTP, RTSP and MMS)
• Understanding of compression technologies and concepts
• 2+ years’ experience with TCP/IP networks
• TCP and SMB: should have a strong ability to read and analyze network captures
• Through understanding of implementations and troubleshooting of: DNS, DHCP
• Identity Synchronization Technologies (Dirsync, AAD Connect, FIM…etc)
• Active Directory Federation Services (ADFS) – or similar 3rd party experience (Shibboleth, CA --SiteMinder, Okta, PING etc)
• Office 365 Identity Management
• Cloud Domain Management
• Cloud User Management and configuration
• Able to establish and maintain relationships
• Brilliant planning and time management skills
• Technical understanding of Windows architecture
• 3+ years of experience in the job offered or related occupations of Systems Analyst, Business Operations Engineer, Business Operations Program Manager, or related
• Bachelor's degree in Computer Science, Computer or Electrical Engineering, Mathematics, Business or Finance or a related field
• Ability to learn new software quickly
• Impeccable customer service focus with a demonstrated desire to exceed expectations – a team player with a solid work ethic
• 2+ years of Object oriented development experience in C# and/or Java, Perl, Ruby and/or JavaScript
• 2 + years experience with SQL/PLSQL, relational data management
• Perform initial troubleshooting and escalate internally and externally as required
• Provide training to new BSOC - Engineers as required
• Ensure communication to BSOC Manager regarding incidents that impact the Partner
• Solid problem solving abilities
• Possess a positive attitude with strong work ethic, integrity and honesty
• Ability to effectively and calmly operate within a complex and changing environment
• Well organized and has the ability to properly manage individual workload
• Should possess a strong work ethic and a desire for a variety of challenges
• Collaborates and works closely with other IT groups and business units to promote effective working relationships and support efforts to maintain data integrity
• May assist Product Engineering and IT Operations staff with routine and basic support issues that relate to software applications and utilities
• Clients and Participants Come First: Exceeding client and participant expectations is our highest priority
• Integrity: We are open, honest, ethical and conscientious
• Passion: A will to win and a relentless drive for excellence
• Accountability: Deliver on commitments and take ownership for solving problems and creating solutions
• Leadership and Influence: Our actions inspire vision and clarity of purpose
• Continuous Improvement and Innovation: We embrace change and drive new ideas into business solutions
• Dignity and Respect: We value the diversity of our people, encourage their development and reward their performance
• Creating Value for Shareholders: Deliver consistent growth and premium returns
• Site Reliability Operations: Deploy, maintain, execute and support procedures for high site reliability operations. Utilize appropriate technologies to facilitate operations monitoring. Administer operations applications such as backups, system monitoring, and logging. Initiate action to ensure problems are addressed promptly and appropriately
• Networks & VOIP: Deploy and maintain site network infrastructure to ensure performance and reliability for local LANs, Internet/WAN connectivity
• Research and innovation: Excited in identifying business cases within the company. Produce innovative ideas and use of available/emerging technologies to address business problems with maximum ROI
• Information Security: Work closely and effectively with Information Security team to provide secure network access and vulnerability/patch management
• Policy and compliance: Develop, execute and maintain standard operational procedures (SOPs). Auditing IT operational environment to comply with approved SOPs
• Service Desk & Applications L2 support (when necessary): Work closely and effectively with Service Desk team members to provide end-user PC, Mac and Linux support. Work closely and effectively with Application Development teams to provide support for cloud and on-premise applications
• 1-2 years’ experience with Windows desktop (7, 8, 8.1 or 10) and Windows Server (2008 R2, 2012, 2016)
• Experience supporting enterprise Windows environments
• Experience deploying Windows client and/or server operating systems a plus
• Experience with mobile device management a plus
• Strong customer service, communication, problem-solving and interpersonal skills
• A degree in Computer Science or at least 4 years relevant experience in a online technical operations environment
• Knowledge of Linux and networking fundamentals
• Experience with troubleshooting and documenting findings
• Knowledge of best current practice frameworks (ITIL, COBIT), particularly incident, problem and change management
• Working knowledge of a compiled language
• Excellent communication skills - written and verbal
• BS/MS in Computer Science/Engineering or related discipline/experience
• 3-5 years of relevant work experience managing external customers and successfully working with internal teams to facialitate new project features
• 3-5 years of experience working with web technologies, such as HTML, XML, HTTP/HTTPS and JavaScript
• 3-5 years programming with PHP, Java/JSP or .NET/C++/ASP Classic
• Familiarity with cloud and web services technologies (esp. JSON, REST, XML, MQTT, pub/sub, etc.)
• Experience programming applications backed by AWS services
• Experience in one or more specific IoT / M2M industry (i.e. home automation, business automation, health, asset tracking, smart utilities, etc.)
• Over the Air (OTA) implementation for firmware upgrades
• Driver or Kernel development
• The Escalation Manager (EM) is directly engaged with customers approximately 90%, with an additional 10% for administrative responsibilities
• The Escalation Manager understands the customer’s solution and the complex technical issues related to a critical customer situation, and he/she is responsible to create and implement the de-escalation strategy to return the customer’s business or project to a normal mode of operation
• The Escalation Manager is the SAP representative for an escalated customer and the position ultimately communicates status and reports to the SAP Board/SAP executive leadership as well as all relevant parties
• The Escalation Manager may be assigned other responsibilities as delegated by AGS Management
• High level of English and a working level of Spanish and
• SAP Solutions- high level knowledge of solutions and business scenarios
• Technology - ability to understand complex technical landscape at a high level
• Superior communication skills - ability to effectively communicate at all levels of SAP, Customer and Partner organizations
• Leadership - proven onsite team lead experience
• Project Management - staffing, cost approval and monitoring
• Project Management – Certification (such as PMI) a plus
• Provide extended and 24 hour coverage if required
• Report errors to development organizations
• With increasing experience, supervision of Mentor or Coach decreases while customer interaction increases. Consequently other responsibilities increase e.g. for the content of Knowledge Base Articles and WIKI content, providing 24x7 support etc
• Create internal/external content for Successfactor’s knowledge base
• Develop strong working relationships with cross-functional teams within Successfactors/SAP
• 3-5 Years working with a web-based software solution (Successfactors Solutions preferred)
• 2+ years' experience in system development or network operations or troubleshooting experience or software support or I.T. consulting
• Exceptional Problem-Solving and Communication Skills - Spoken and written English (including technical writing
• Understanding of TCP/IP and other networking services: DNS, WINS, DHCP, Routing
• 2+ years industry experience with Microsoft® products like: Windows Server, Microsoft client products
• 2+ year’s industry experience with Microsoft Server products (preferred), Knowledge of other operating systems like Linux/AIX/Solaris
• 2+ year’s industry experience with Microsoft System Center products
• 2+ year’s industry experience with Microsoft System Center Operations Manager with Strong knowledge in this area
• VMWare/Hyper-V experience is a plus
• Exposure to any of these technologies will be helpful but it’s not must – IIS/ WebSphere / WebLogic /Tomcat /MySQL/MSSQL/Oracle SQL/ DB2 / Apache/ JBoss /Resin
• Intermediate understanding of Web Services technologies, specifically REST and ODATA
• Intermediate understanding of PowerShell with advanced knowledge of PowerShell scripting, modules, workflows and desired state configuration desired
• Previous experience as an IT Administrator would be an asset
• Generalist knowledge of a broad range of information technologies would be an asset
• Experience and/or certification in Microsoft Azure would be an asset
• Demonstrates an ability to triage issues with Web Applications developed in J2EE, using Java, Struts, Spring, ReSTful services, Hibernate, Java 5 annotations, and JavaScript AJAX and JQuery
• Demonstrates ability to understand complex database models and recent experience with Microsoft’s SQL Server database and have experience writing/debugging and understanding complex queries and stored procedures
• Understands common web applications frameworks, and technology, and familiar using Object Oriented languages and methodologies, and common design patterns
• Self-driven and able to perform job duties with little supervision. Project Management/Business/People Skills
• Capable of interacting with the project team members, technical resources, functional experts, business systems analysts, and support team members
• Learn the Online Product Approval application and UI so issues can be reproduced
• Test fixes in Development and QA environment before promoting fix to production
• Scheduling database fixes with change requests to DBA team
• Responsible for effectively managing own time according to agreed-to priorities
• Able to escalate high-priority issues when necessary
• Ability to determine when issues are data-related, code related, and suggest the proper fix script or code change. Ability to provide root-cause for all issues
• 7 or more years of Core Java development experience
• 5+ years of JEE programming experience using Spring 3.x or Struts 1.x
• Solid database skills using MS SQL Server/Oracle
• Must be able to understand & support new/existing stored procedures/functions and schemas for enterprise-level applications
• Solid understanding of data structures and the ability to develop complex SQL queries, and understand/analyze current system data relationships
• Experience using NOSQL (mongo) databases
• Some understanding of using front-end technologies including HTML5, CSS3, Ajax, jQuery, and other JavaScript frameworks/libraries
• Experience with ORM solutions like Hibernate
• Bachelors degree in Computer Science, or similar degree
• 8+ years in java web development with at least 3 years of experience providing support for large scale and complex systems Experience in doing development work on large scale enterprise systems
• Comfortable using Windows
• Experience with multi-tiered architectures, including UI design, business rules layer, and data architecture
• Experience with workflow-type systems is a plus
• Proven track record on his/her business acumen
• Candidate must have solid experience with Linux OS
• Candidate must have solid experience troubleshooting code builds, troubleshooting SW deployments, troubleshooting SW testing failures
• Other desired technical skills include Scripting, Python, Ruby, SQL, and familiarity with object-oriented programming
• Two or more years of experience in systems development or network operations or software support or I.T. consulting
• SQL Database concepts and some familiarity with SQL Profiler
• Windows Server Operating System knowledge which includes understanding of NTFS/Share Permissions, File Sharing, Performance Monitoring, Event logging, Task Manager, Windows Firewall, User and Group Management
• Understanding of WMI and familiarity with WQL queries
• Active Directory concepts such as Kerberos, LDAP, Sites and Security Groups
• Strong knowledge of any Microsoft® System Center Products, with an emphasis on the following Configuration Manager concepts
• General knowledge in sites, site roles, site component configuration: including Primary and Secondary sites, Distribution Points, Pull Distribution Points, discovery, boundaries, Application Catalog, and client policy
• Experience with various client features like discovery, installation, inventory and software metering
• Familiar with status messages and various server and client side logs used for troubleshooting
• Understanding of site backup and recovery
• Troubleshoot, diagnose and resolve escalated client issues
• Manage the investigation, reproduction, logging, monitoring and client-facing communication of bug reports from discovery through resolution
• Provide internal and external guidance for custom API and other integrations
• Perform root-cause analysis of issues
• Collaborate with engineering resources to resolve application defects
• Manage customer expectations and maintain high customer satisfaction
• Develop and maintain subject matter expertise in Bronto product functionality, API and e-commerce integrations
• BS in Computer Science (or relevant experience) and at least 1 to 2 years of knowledge/experience
• Excellent analytical and troubleshooting skills specific to software related issues
• Familiarity with e-commerce environments, NetSuite (ERP/SCA), Magento, Demandware, a major plus
• Familiarity with API (SOAP and REST) and/or JSON troubleshooting
• Strong team player and communicator -verbal and written - with good diagnostic and troubleshooting skills
• Experience engaging directly with clients to solve problems
• Ability to multitask in a fast paced environment and maintain attention to detail
• Ability to diagnose, break down and explain complex issues to stakeholders of various technical skill levels
• Basic programming/scripting skills
• Looking after the support request queue
• As stated above 1st level validation of issues reported in support request queue and act appropriately - by either advising the user on how to deal with the issue, forward the issue to the on-site team if too complicated or preparing the issue for development by documenting the issue and the necessary recreation steps
• Handle standard support request, i.e. extracts of data, restart of services, order user to be created in external systems, re-run of reports etc, with a very high level of attention to details and in accordance with to the defined procedures
• Run and act on daily start and end of day sanity checks
• Keeping an eye on our system health monitoring and act if appropriate
• Together with the rest of the support team be able to cover (in a duty roster) in business hours support between 7:00-18:30 and on-call support of EOD runs between 19:00-07:00
• Occasionally support new software deployments and business activities during weekends
• Experience with L2 banking/trading applications and user support
• Readiness for on-call duties, evening and mornings shifts
• Basic knowledge of change and deployment management
• Fluent English and excellent communication skills
• Ability to interact directly with traders
• Very good SQL skills is a must
• Hands-on experience with an ITSM system (e.g. Remedy, ServiceNow)
• Hands-on experience with monitoring tools likes AppDynamic, Zabbix, Geneos, Nagios or any similar monitoring tools will be an advantage
• Hands-on experience with JIRA for handling support and or development tickets will be an advantage
• Knowledge of any trading system would be an advantage
• Good general understanding of IT
• Understanding and experience in practical application of ITIL principles
• Knowledge on agile methods will be an advantage (Scrum, Kanban)
• Interest in the finance industry. Financial knowledge is not a prerequisite, but motivation to learn about derivatives and the IT systems to dealcapture them, handle their lifecycle and risk is. Obviously hands-on knowledge will be an advantage
• Excellent interpersonal skills, a fast learner and great team player
• Good analytical skills. When bugs are reported there will be a need to do a first level assessment of the issue and thereby make it ready for the development team, e.g
• Is it a bug or is a misused/lack of understanding of the system
• Recreation of the issue on a test system
• Detailed description of the steps required to recreate the issue
• Customer Obsession – we exist for and because of the customer. We need people who share that passion and drive to make our customer’s experiences easy, insightful and trusted
• Degree in Computer Science, or equivalent in work experience
• 2+years of prior product/customer support experience
• 1+ years of commercial experience in technical software support or software development
• Demonstrable experience in .NET 4.0, C#
• Experience in using remote desktop technologies to diagnose reported issues
• 2 year plus of Development of systems management and administration automation in Perl, Python, Ruby or Java
• U.S. Citizenship required due to Top Secret Clearance
• Systems Administration or Development in Linux/Unix environment
• Practical experience across the networking stack from load balancers down to TCP/IP
• Experience with version control like Git or Mercurial
• Investigating and troubleshooting issues that are reported by the Product Documentation Teams (400+ technical writers)
• Triaging Trouble tickets
• Interacting and working with teams external to Doceng and to the main Product Documentation organization
• Investigating and troubleshooting trouble tickets (JIRA issues) and Community Support Forum issues that are reported by the Product Documentation Teams (400+ technical writers)
• Working on assigned Trouble tickets to Support Engineers
• Interacting and working with Doceng Development, Sustaining and Quality Assurance teams and Information Architects to resolve issues
• Trouble Ticket Resolution
• Defect Troubleshooting
• Support Process
• HTML, XHTML, XML, XSLT, CSS
• Content Management Systems (SDL)
• DITA / DITA Open Toolkit
• XML editor tools (Arbortext, oXygen)
• Database / SQL (Oracle, MySQL)
• Manages trouble tickets through resolution or escalation using existing documentation, procedures, and tools
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures
• Provides prompt detailed data and communications within tickets and contribute to support documentation as both an author and reviewer
• Generates acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues
• B.E/B.Tech in Computer Science or a related field
• 0-1 year working experience in a Service support/DevOps related field
• Must have an understanding of building large-scale systems and application architectures
• Experience in building dashboards and aggregating metrics
• A drive to dig into the details of a system or process to solve customer problems
• Strong working knowledge of Linux operating systems
• Excitement to learn new technologies and help customers succeed
• Proven success in a fast paced support environment
• Grow into a Subject Matter Expert in market-leading technologies
• Advocate for Customer Success throughout the organization
• Train customers to succeed on the FreeWheel platform
• A Computer Science, Engineering, or related Bachelor's Degree or equivalent experience
• Generally requires 2-5 years related professional experience
• 'Be like water, my friend' and adapt to rapidly changing circumstances
• A creative thinker who thrives on solving complex problems, delivering elegant product solutions, and balancing evolving priorities
• Excited about facing new challenges, comfortable contributing to the direction of the team, and seeking guidance from management and peers
• Intrigued by Premium Video and the opportunity to make a deep impact on the future of Television
• Bachelor’s degree in Information Technology, Computer Sciences, Engineering, or equivalent qualifications
• 5+ years of experience in a technical position
• Coding ability in at least one language (Java/Tomcat preferred)
• Scripting experience (Ruby, Python, Bash, Powershell)
• Systems engineering (Linux and/or Windows Servers)
• Systems administration (Linux and/or Windows Servers)
• Understanding of the software deployment lifecycle from design, build, test, deploy
• Familiarity with one or more version control systems
• Experience building or managing applications from the Application layer down
• Networking (DNS, TCP/IP, HTTP, SSL)
• Support / Troubleshooting experience
• Customer service experience / strong customer focus
• Strong multitasking skills
• Demonstrated Ability to build and maintain strong working relationships with peers, managers and partner teams
• Strong Java Skills
• DevOps background
• Exposure to Cloud computing
• Exposure to security concepts / best practices
• BS in Computer Science, Engineering or a related technical field, or relevant technical experience
• Experience in Python and/or shell scripts
• Ability to write intermediate level database queries in SQL
• Experience in Programming / scripting (Java, Perl, Ruby, C#, and/or PHP)
• Experience and knowledge of video codec formats, encoding tools
• Experience in communicating with users, other technical teams
• Bachelors degree or equivalent experience in Information Technology or related IT field
• Must be highly self motivated and directed
• Must have extensive knowledge in Microsoft Windows and Linux Operating Systems
• Familiarity with TCP/IP protocol required
• Hands-on hardware and software troubleshooting experience required
• Scripting skills (e.g., Perl, Ruby, Python, Shell scripting)
• 1-3 years of Security Analyst, Security Operations, Network Operations Center (NOC) or production service support experience
• Knowledge of the Linux operating system and good understanding of networking concepts (to CCNA level or equivalent)
• Experience in vulnerability management, vulnerability analysis, and risk analysis
• Participation and commitment in meeting or exceeding customer experience goals
• Address inbound Technical Support calls to manage and resolve the customer issues
• Own and address incoming internal emails or support ticket requests through resolution
• Receive and address technical, non-technical and service related other inquiries
• Utilize other customized CCTG tools and processes to help identify the root cause of technical problems
• Research and resolve customer inquiries for the various products and services CCTG offers, including customer follow-up, working with various engineering teams, PM/EM, etc
• Experience in representing a world class “brand” in a service environment along with responsibility and implications with it
• Minimum of 3 years of experience in a call center supporting a network-based service or application, web-based/Internet experience, and SaaS environment are required. “Real time” service support environment is highly desired
• Intimate knowledge of Office versions and Windows 2000/XP/Vista/7/10 -- must be able to install, configure, and maintain each of these OS's
• Strong working knowledge of Mac OS, mobility iOS /Android platforms, UNIX/Linux commands, with previous support experience highly desirable
• Strong understanding of the use and configuration of Internet browsers, specifically IE, Fire Fox, and Chrome
• Strong LAN/WAN diagnostic, proxy servers troubleshooting experience
• Understanding of the Internet and related concepts
• Understanding of various audio products; VOIP, IP phones, teleconference and protocols within are highly desired
• Possess a balanced hybrid skill-set which consistently delivers superior support for both technical and non-technical issues
• Ability to work in a multi-tasking environment
• Possess superior customer-focused skills that allow communication and behavior adjustment to address the concerns of the caller
• Creative thinker with excellent written and verbal English communication skills
• CCNA certification is a plus
• Ability to write code or scripting (any one of Shell, Ruby, Perl, Python etc.)
• Strong debugging/problem solving/troubleshooting skills
• Familiarity with programming languages Java or C++ or C and reading code
• Ability to write/read complex SQL queries and No SQL is added advantage
• Strong understanding of support processes - tickets, monitoring, processes and metrics
• Knowledge on distributed applications/enterprise applications
• Knowledge on Hadoop or Distributed Computing is plus
• Knowledge on Cloud technology is plus
• Hardware setup and configuration, stack set up and integration test on it
• Automating the work and getting it down to zero effort
• Bug fixes and tier 1 support team and complete deployment
• Coding/scripting is needed (preferably an object oriented language like Java, Python, Ruby, Perl, etc.)
• Experience with Unix / Linux
• Candidate is expected to analyze, prepare, implement, develop test cases, coordinate, and manage the test procedure, and verify, the test procedure, verify the configuration and integration of the cloud
• Responsible for analyzing, designing, and developing commercially viable end-to-end technical cloud management solutions (e.g.: Virtual Infrastructure Management, Virtual Data Center Management, Virtual Application Management) for the customers
• Works to ensure that deployment infrastructure matches reference architecture and ensures that test systems are representative of production
• Assists in hardware sizing and recommendation, capacity planning, diagnostics analysis, and server placement
• Participate in knowledge transfer, documentation and information sharing while staying abreast of on new technology/technical areas
• Customer Issue handling – primarily highly complex and integrated cloud solutions. The candidate needs an understanding end to end solutions
• Candidate will update and upgrade customer operational environments
• Analyze customer technology, define business requirements, and participate in risk analysis
• Find new business opportunities based on expanding existing customer solutions as well as creating new ones
• Scope, design, define and plan for Infrastructure Architecture and system deployment and/or upgrade as well as integration into complex carrier grade systems
• When acting as a Support Engineer the Candidate may be required to remotely work on critical failures whenever they occur
• Establish a solid relationship with the customer aimed at increasing credibility as the primary partner
• Self- starter motivated to learn new technology and solutions
• Accountable to customer and meets objectives and timelines
• Administrative, documentation and organizational skills
• Comfortable presenting customer as part of a sales engagement in a technical lead role
• Data Center Experience
• Networking Background
• SAN/NAS Technology
• Understanding of various Cloud models (Public cloud, Private Cloud, Telecom Cloud) in at least one aspect of the Cloud or a general but “clear” understanding of the Cloud principles
• Containerization, Dockers, Platform Orchestration
• OpenStack or AWS or VMware
• Knowledge of BASH/PYTHON
• Bachelors Degree in Engineering or Similar
• Additionally, OpenStack and VMware experience are also good pre-requisites
• MUST have business level Japanese fluency
• Hands on experience in charging system or similar BSS area
• Troubleshooting complex 2nd and 3rd level system problems reported by SAP partners via the web-based messaging system, and providing the best available solution or workaround within the agreed service levels
• Liaising with Development Teams to identify bugs and missing product functionality
• Documenting solutions to known issues and consulting questions
• Moderating Product Discussion Forums
• Participating in internal projects that drive Support Automation and Partner Enablement
• Work Hours: shift schedule for business needs from 9:00 – 21:00 Eastern Standard Time
• Degree in Computer Science or IT (preferred) or equivalent work experience
• Good understanding of the business process at small or medium business including
• End-user knowledge of multi-channel sales and marketing
• SAP Business One SDK Certified an asset
• Programming background (VB / JAVA / .Net / C# / Java Script) / MS Visual Studio
• Monitoring tools e.g. Zabbix (good to have)
• SQL programming / HTML advanced / CSS / LESS / TWIG
• X-technologies (XML, XSL, XPATH) / Web services / API
• Web-technologies (HTTP, Web service call)
• Interface-technologies (flat file, mail, ftp, http, SAP ERP) is a plus
• Database Management System Administration (SQL Server) and query language
• Knowledge and experience in virtualization technologies particularly VMware and/or Citrix
• Experience with Windows Server OS platforms and tools like Performance or resource monitor
• Knowledge of database concepts such as SQL locks, deadlocks, indexing etc
• Experience with troubleshooting database performance issues using tools such as profiler, DMVs
• Troubleshooting experience of technical issues to diagnose issues and differentiate between product and non-product issues – identify OS issues
• Aptitude and/or experience to deal with challenging support cases
• Strong customer focus & interpersonal skills
• Fluency in English / Excellent communication skills
• Ability to work as part of a multi-cultural team
• Minimum 2 years Product Support experience in a Multinational Company (preferred)
• Work Hours: shift schedule for business needs from 9:00 – 22:00 Eastern Standard Time
• End-user knowledge of an ERP software solution
• System Administration (Windows platforms, Citrix, WTS), Security and Networking
• Experience with Windows Server & Linux OS platforms and tools
• Cloud computing and networking knowledge and experience
• Excellent communication skills (written and oral in all required languages)
• Good working knowledge of Microsoft SQL Databases (T-SQL, Indexes, Stored Procedures, etc.)
• A good understanding of IIS, troubleshooting website issues/HTTP responses
• Ability to troubleshoot networking issues, database or scripting issues using tools like Message Analyzer, SQL Profiler and browser debugger etc
• Experience in troubleshooting .NET based web applications, troubleshooting and tuning application performance issues
• Programming skills are useful but not required- preferably ability to read and understand code written in C++, C#, J-Script and other Microsoft .Net technology
• Preferred skills: Solution/customization knowledge in both CRM Online and CRM On-Premises (back to 2011 for legacy implementations)
• Strong customer service skills, accurate and logical problem solving, and communication skills, plus the ability to work in a team environment
• Conduct data collection projects including setup and verification of all system components, trouble-shooting during live sessions, ensuring data integrity and upload, and documenting best practices
• Apply knowledge of wireless and networking technologies, mobile devices and quality assurance practices to ensure that connected devices meet all target requirements and produce a superior customer experience
• Examine processes and available tool sets to ensure the most accurate results in the lab and in the field. Strive to automate process and work closely with Program Managers to identify process automation
• Ability to work effectively across a range of customers and team members to deliver on-time
• Perform quick but thorough data analysis in order to drive the highest quality through all phases of data collection
• A high level of professionalism, integrity, and discretion in handling confidential information, as well as the ability to work well with people at all levels inside and outside the company, is essential
• Excellent communication, interpersonal, and analytical skills
• Willingness to support several projects at one time, and to accept reprioritization as necessary and to deliver high-quality work on schedule
• Bachelor’s degree in computer science, electrical engineering, telecommunications or a similar field
• Experience with speech and language data collection and processing
• Excellent ability and methodology to troubleshoot and identify the root cause of issues
• Experience with Unix/Linux and shell scripting, perl, python or Java
• Knowledge of the mobile networks, audio signal quality measures, and core data analysis skills
• End-to-end, hands-on experience with all aspects of data collections
• Experience troubleshooting network systems
• Passion for building scalable, global, complex systems to solve problems with proven ability to deliver high quality software
• Solid understanding of Object-Oriented design and concepts
• Expert knowledge of Java, C/C++ (atleast one) is a must
• Self-directed and capable of working effectively in a highly innovative and fast-paced environment
• BS or MS in Computer Science or in a relevant Engineering discipline
• Great understanding of database theory and solid experience in at least one relational DBMS
• Demonstrated proficiency with Perl, AJAX, Javascript, CSS is a plus
• Respond to incidents logged by the customer
• Management of problems to resolution for any network and equipment failures covering software, hardware and infrastructure problems as defined by the service level agreement. This may include both RM and 3rd party PCs and peripherals
• Carry out hardware fault diagnosis, including the repair of IT systems, down to modular level and occasionally component level
• Ensure that all systems used to carry out work activities are updated on a real time basis including the completion of detailed and accurate call notes. Following the communication and escalation steps as outlined in process documentation
• Know and understand the IT Service Delivery targets for the contract and be proactive in ensuring that these are achieved
• Work in an advisory capacity alongside the FSC and Ops Team Leader in providing technical solutions to the customer’s requirements and setting customer expectations
• 1st /2nd line IT support & implementation experience including MS Server 2008/2012/XP/7/8, AD, Group policies, DNS, DHCP, network infrastructure, VMware, Citrix, Apple, CC4, switches etc, ideally within a customer-focused environment
• Strong problem solving abilities. Excellent communication, customer handling and inter-personal skills
• Strong planning, organising and prioritising abilities. Target focused. Flexible to cope with change, be proactive and adapt quickly to a developing type of service delivery
• Prior school ICT support experience may be useful, but isn’t critical
• Flexible to visit other schools across London as and when required
• Present technical content to various audiences including customers, partners, and internal stakeholders. Qualifications (Not all skills are required; some are good to have)
• Exposure and experience working with customers on Microsoft Cloud products such as Azure, Office 365, or Microsoft CRM is preferred but not required. ? Strong customer service skills, accurate and logical problem solving, and communication skills, plus the ability to work in a team environment
• Degree in Management Information Systems, Computer Science, Computer Information Systems, and Computer Engineering (preferred)
• Work on the 1st line support servicing multiple platforms for DES
• Work on Shifts including Weekends, work on Incidents and proactive monitoring
• Excellent written and Verbal Communications, strong PL/SQL, Perl Scripting

Related Job Titles

6 Infrastructure Engineer Resume Examples and Templates for Your Successful 2024’s Job Search

Our Resumes are featured in

• • Engineered a complex project integrating hybrid cloud capabilities into mainframe systems, leading to a 20% increase in scalability.
• • Conducted security assessments for mainframe applications, successfully identifying and resolving vulnerabilities, resulting in a 30% improvement in security compliance.
• • Collaborated with business and vendor partners to define infrastructure requirements, enhancing operational efficiency by 15%.
• • Led performance tuning efforts on z/OS applications, achieving a 25% reduction in application response time.
• • Modernized mainframe platforms using agile/DevOps practices, reducing deployment times by 35%.
• • Conducted thorough troubleshooting during system outages, ensuring 99.9% uptime for critical applications.
• • Assisted in engineering projects focusing on mainframe to middleware integration, streamlining data flow across systems by 20%.
• • Analyzed infrastructure performance metrics, proposing optimizations that improved system efficiency by 25%.
• • Supported mainframe operations during peak periods, maintaining system stability with an uptime of 99.95%.
• • Participated in brainstorming sessions, exploring modern mainframe technologies and their applications.
• • Contributed to compliance auditing, ensuring adherence to regulatory and strategic standards.
• • Enhanced mainframe network performance, resulting in a 15% increase in data transfer rates.
• • Collaborated with architecture teams to implement high availability solutions, ensuring consistent service delivery.
• • Implemented mainframe encryption techniques, safeguarding sensitive data and reducing security incidents by 20%.
• • Provided support during infrastructure troubleshooting, leading to prompt resolution of performance issues, improving customer experience.

Infrastructure Engineers are the unsung heroes of the tech world, keeping everything running smoothly and efficiently. They ensure that every piece of an organization's IT infrastructure works in harmony, creating a stable and secure environment. Without their expertise, our digital bridges would crumble, causing chaos and downtime.

These professionals need to be adept at both the technical and human sides of their role. They're valued for their problem-solving skills, attention to detail, and the ability to work under pressure. When you're crafting your Infrastructure Engineer resume, make sure it highlights these strengths to stand out in a competitive job market.

Cloud Infrastructure Engineer Resume Example

As a Cloud Infrastructure Engineer, your main job is to manage and optimize your company's cloud resources. Your resume needs to showcase specific achievements like setting up cloud environments, automating tasks through scripting, and ensuring security compliance. Highlighting your expertise with technologies like AWS, Azure, Docker, and Kubernetes is vital. Showcasing strong problem-solving skills, effective communication, and teamwork on your resume can make you stand out. Remember to focus on clear, quantifiable accomplishments rather than vague descriptions.

Junior Infrastructure Engineer Resume Example

Junior Infrastructure Engineers handle setting up and maintaining a company's tech framework. Your resume should feature roles like managing servers, ensuring network security, and troubleshooting technical problems. Highlight skills such as proficiency in Linux, Windows Server, and cloud services like AWS or Azure. Don't forget to mention your ability to communicate well and work collaboratively in teams. Always remember, specifics about previous projects can make your resume stand out.

Senior Infrastructure Engineer Resume Example

Senior Infrastructure Engineers handle the company's core tech systems and ensure everything runs smoothly. Your resume should showcase experience with large-scale infrastructure projects, managing complex network environments, and improving system efficiency. Highlight your skills in cloud computing, virtualization, automation tools, and scripting languages. Good communication, problem-solving, and leadership skills should also be prominently featured. Always remember to tailor your resume to the specific job you're applying for, focusing on relevant experiences and achievements that align with the position.

Infrastructure Security Engineer Resume Example

Infrastructure Security Engineers are pivotal in safeguarding a company's digital assets and ensuring the integrity of network systems. When crafting your resume, highlight your roles in threat assessment, network security, and incident response. Technical skills such as proficiency in firewall management, encryption technologies, and familiarity with cloud security platforms should stand out. Don’t forget to include your ability to communicate effectively, collaborate with team members, and manage time efficiently. Above all, your resume should demonstrate a continuous commitment to staying updated with the latest security trends and technologies.

IT Infrastructure Support Engineer Resume Example

As an IT Infrastructure Support Engineer, your main responsibility is to maintain and optimize a company's IT systems and networks to ensure smooth and efficient operations. Your resume should highlight your experience in network configuration, system maintenance, troubleshooting, and user support, among other duties. Make sure you mention your expertise with technologies like Microsoft Azure, Linux, VMware, and various networking protocols. You also need to show off your soft skills, like communication, problem-solving, and your ability to work well in a team setting. Remember, your resume should clearly showcase your ability to not just handle the technical tasks but also support your colleagues effectively.

Looking for more specific tips? Check all related jobs’ resume guides here:

• Senior Infrastructure Engineer resume
• Junior Infrastructure Engineer resume
• IT Infrastructure Support Engineer resume
• Cloud Infrastructure Engineer resume
• Infrastructure Security Engineer resume

The most important tips for Infrastructure Engineer resumes:

• Show your adaptability: Infrastructure Engineers need to be agile in their approach to problem-solving. Showcasing how you have worked on different environments or platforms is vital. Examples of your flexibility in tackling diverse challenges add value.
• Highlight your project contributions: Discuss your role in major projects. Recruiters want to see your direct contributions and how you influenced outcomes. Quantify these accomplishments where possible.
• Focus on your technological expertise: Clearly list out the technologies you are comfortable with. This includes hardware, software, and network tools. Make sure you mention any certifications.
• Demonstrate leadership and collaboration skills: Mention any leadership roles or team-based projects. Infrastructure often involves coordinating with different teams. Your ability to lead and collaborate effectively should be evident.
• Include continuous learning and development: Mention courses, books, or any seminars you've attended. It's important to show you're keeping up with industry trends and practices. This portrays your proactive learning attitude.
• Keep the resume clear and concise: Aim for a one to two-page resume. Apply a clean, organized format that is easy to read. Make sure each section is distinct and your skills are easy to find.

Must-Have Sections on a Infrastructure Engineer Resume:

Starting an Infrastructure Engineer resume involves highlighting important experience and skills. Below are the main sections that you should include.

• Contact information: This section should list your full name, phone number, and email address. Make sure your LinkedIn profile and portfolio website are also included. This information makes it easier for potential employers to get in touch with you.
• Professional summary: Write a brief paragraph or two that summarizes your career achievements and goals. Mention your years of experience, major accomplishments, and special skills related to infrastructure engineering. This section grabs the attention of hiring managers and gives them a quick snapshot of your qualifications.
• Work experience: List your previous job roles, companies, and timeframes in reverse chronological order. Describe your responsibilities and key achievements in each role. Detailed examples of your past work demonstrate your capabilities and experience.
• Technical skills: Include a list of the specific tools, software, and methodologies you are proficient in. Mention things like cloud platforms, coding languages, and other relevant technologies. This section shows that you have the technical know-how required for the job.
• Education: Provide information about your academic background. List degrees earned, the institutions attended, and the years of attendance. Whether you have a degree in computer science, engineering, or a related field, this section validates your formal education.

In addition to the main sections, consider adding these sections for a well-rounded resume:

• Certifications: List relevant professional certifications that you’ve earned. Certifications related to cloud computing, network security, and project management add significant value. They show that you have specialized training and credibility.
• Projects: Detail some notable projects you've worked on that highlight your skills and accomplishments. Mention the role you played, the technologies used, and the outcomes. This section provides concrete examples of your work and its impact.
• Professional affiliations: Note memberships in industry organizations related to infrastructure engineering. Include the names of the organizations and your role within them if applicable. Active involvement shows your commitment to staying current within the field.

How to Write Your Infrastructure Engineer Resume Experience Section

As an Infrastructure Engineer, your resume should highlight your hands-on experience and technical expertise in designing, implementing, and maintaining complex IT infrastructure. Employers look for specific skills and achievements that show your ability to support and enhance their systems' efficiency and security. To make your resume stand out, you need to present your work experience in a clear, detailed, and engaging manner. Here are some practical tips to effectively showcase your experience on your resume.

• Highlight specific projects you worked on describe the objectives, your approach, and the outcomes. For example, mentioning a project where you upgraded a company’s network infrastructure can highlight your problem-solving skills and technical capabilities. This gives employers a clear understanding of what you can achieve.
• Showcase your technical skills by listing the software, tools, and platforms you are proficient in. Make sure to include the ones relevant to the job you are applying for. This will make an impact on hiring managers as it directly relates to their needs.
• Quantify your achievements by including data and numbers wherever possible. For instance, stating that you reduced server downtime by 30% provides a measurable impact. Numbers make your accomplishments more concrete and impressive.
• Detail your collaboration with different teams, such as cybersecurity or software development. This demonstrates your ability to work in diverse environments and contribute to multifunctional projects. Teamwork is highly valued in infrastructure engineering.
• Include any certifications or ongoing training in your resume. Indicating that you hold a certification in AWS or have completed a course in network security shows your commitment to professional development. Employers like to see that you are constantly improving your skills.
• Mention any leadership or mentoring roles you have taken on. Whether you led a project or mentored junior engineers, it’s important to highlight these experiences. Leadership qualities are always a plus.
• Provide examples of your problem-solving skills. Detail situations where you identified issues and implemented effective solutions. Concrete examples can paint a clear picture of your problem-solving abilities.
• Discuss any automation or scripting you have implemented. Explain how these scripts or automated processes improved efficiency or reduced errors. Automation is a key skill in infrastructure management.
• Describe your experience with disaster recovery and backup solutions. Employers want to know that you can secure their data and ensure business continuity. Detail any specific tools or methods you used.
• Include any cross-functional projects that demonstrate your adaptability. Working with different departments on shared goals can showcase your versatility. This is particularly useful if you are applying for a company that values collaborative efforts.

In the following sections, we’ll show you how to quantify your experience, what HR managers typically look for, and how to tailor your resume to the job description. If you're aiming for an entry-level or intern role, we'll also provide strategies to mitigate the lack of experience on your resume.

Examples of How To Quantify Your Experience

• Optimized cloud infrastructure, reducing operational costs by 25% and improving system performance by 15% through strategic resource allocation and capacity planning.
• Implemented automated monitoring scripts that decreased system downtime by 40%, enhancing overall service availability and user satisfaction.
• Led a comprehensive data center migration project that resulted in a 20% reduction in operational costs and a 30% improvement in system scalability.
• Developed and deployed a new backup and disaster recovery solution, reducing recovery time from an average of 6 hours to just 45 minutes, ensuring business continuity.
• Managed a team of 5 engineers in the deployment of a high-availability infrastructure, achieving 99.99% uptime and significantly reducing service interruptions.
• Spearheaded the implementation of a container orchestration platform, enabling a 50% faster deployment cycle and reducing server resource consumption by 35%.
• Redesigned network architecture to improve data throughput by 60%, resulting in enhanced application performance and user experience.
• Developed a comprehensive infrastructure monitoring dashboard that provided real-time insights, reducing incident response time by 70%.
• Negotiated new hardware contracts that cut annual infrastructure procurement costs by 15%, while upgrading to more reliable and efficient equipment.
• Implemented security protocols and automated patch management, decreasing security vulnerabilities by 50% and ensuring compliance with industry standards.
• Coordinated cross-functional teams to deliver a major infrastructure upgrade on time and under budget, reducing technical debt and increasing system resilience.
• Optimized storage solutions, reducing data retrieval times by 45% and increasing overall system efficiency, leading to improved customer satisfaction.
• Directed the rollout of a new DNS infrastructure, achieving a 30% reduction in domain resolution times and enhancing overall network performance.
• Standardized server builds and configurations, reducing setup times by 25% and ensuring consistency across multiple deployment environments.
• Reduced mean time to resolution (MTTR) for infrastructure-related issues by 50% through the implementation of advanced troubleshooting techniques and tools.

Job Description Bullet Points on Infrastructure Engineer Resumes:

• Design, implement, and manage enterprise-level infrastructure solutions to ensure seamless integration and optimal performance.
• Perform routine maintenance and upgrades on servers, storage systems, and network equipment to ensure infrastructure reliability and security.
• Collaborate with cross-functional teams to design and implement network architecture that meets business requirements and industry standards.
• Develop and execute disaster recovery plans to minimize downtime and data loss in the event of an infrastructure failure.
• Monitor network performance, troubleshoot issues, and optimize systems to maintain high levels of availability and efficiency.
• Configure and manage firewalls, routers, and switches to ensure secure and efficient network traffic flow.
• Develop automation scripts to streamline infrastructure management tasks and reduce manual intervention.
• Ensure compliance with security policies and best practices by conducting regular audits and vulnerability assessments.
• Maintain accurate documentation of network configurations, procedures, and system changes to facilitate easy troubleshooting and knowledge sharing.
• Manage cloud infrastructure services and resources, ensuring optimal performance and cost-efficiency.
• Lead efforts to identify and resolve complex system issues, providing technical support and expertise to minimize impact on business operations.
• Implement and manage virtualization technologies to maximize resource utilization and improve infrastructure scalability.
• Work closely with vendors and service providers to resolve technical issues and optimize the performance of infrastructure components.
• Provide proactive infrastructure monitoring and incident response to ensure high availability and resilience of critical systems.
• Develop and maintain infrastructure-related policies, procedures, and best practices to support organizational goals and compliance requirements.

How to Tailor Your Infrastructure Engineer Resume To the Job Description:

• Highlight past projects that align closely with the job requirements specified. Use specific technologies and methodologies mentioned in the job ad to show you have relevant experience. Focus on how your contributions led to successful outcomes in those projects.
• Describe your previous roles with emphasis on the tools and software listed in the job posting. Talk about how you used these tools to benefit your former employers. Mention any improvements or efficiencies they brought about.
• Detail any leadership roles you held, especially if the job requires management skills. Highlight how you led teams to implement infrastructure strategies. Mention any notable achievements your team accomplished under your leadership.
• Mention specific achievements and metrics from past jobs that match the employer’s desired outcomes. Show how your actions directly impacted performance, uptime, and cost savings. Name the exact figures or percentages to give concrete evidence of your skills.
• Discuss your experience with cloud services and virtualization if those are listed in the job description. Provide examples of cloud environments you’ve set up or managed. Highlight any certifications you hold in this area, as they add credibility.
• Demonstrate your problem-solving skills by describing challenges you've overcome that are similar to those mentioned in the job ad. Explain the steps you took to resolve these issues and the positive impact of your solutions. Relate these experiences directly to the potential challenges at the new role.

How to Write Your Resume Summary/Objective Section

For an Infrastructure Engineer, the resume summary section plays a crucial role in showcasing your expertise and distinct qualities. This summary should highlight your background in infrastructure engineering, emphasizing your knowledge in various technical areas and your problem-solving skills. Additionally, your summary can act as a snapshot of your achievements and professional strengths. Don't forget to personalize it according to the job you are applying for.

Understanding the difference between a resume summary and a resume objective is critical in crafting an effective resume. A resume summary provides a brief overview of your professional experience and achievements, making it suitable for those with substantial work history. In contrast, a resume objective focuses on your career goals and what you hope to achieve in the role, which can be ideal for those with less experience. For the position of an Infrastructure Engineer, a resume summary is generally recommended as it can better display the depth of your skills and experiences.

Practical tips for your resume’s summary:

• Start with a powerful statement that encapsulates your experience and specializations. Mention your years of experience and a couple of key areas where you have excelled. This engages the reader and immediately provides context.
• Include specific achievements and quantifiable results. For instance, talk about projects you've managed, technologies you've implemented, or any accolades you've received. Concrete examples can make your summary more compelling.
• Incorporate relevant keywords from the job description. Tailoring your summary to closely match the job listing can increase your chances of passing applicant tracking systems. Mention both soft and hard skills if applicable.
• Highlight your problem-solving abilities and leadership qualities. Discuss your role in previous teams and your approach to overcoming obstacles. This can illustrate your ability to contribute meaningfully to the hiring company.
• Keep it concise and focused. Aim for around 3-4 sentences that are impactful and to the point. Avoid unnecessary jargon that could dilute your message.
• Personalize it based on the company’s culture and values. Researching the company beforehand can help you align your summary with what they value most. This shows that you’ve done your homework and are genuinely interested in the role.

In the next section, we will provide actual examples to illustrate how you can craft a powerful resume summary for an Infrastructure Engineer role.

Resume’s personal statement examples:

• Experienced Infrastructure Engineer skilled in designing and implementing scalable infrastructure solutions. Proven track record of deploying cloud-based services and optimizing network performance. Adept at troubleshooting complex issues and ensuring system reliability. Strong background in scripting and automation.
• Dynamic Infrastructure Engineer with over 8 years of experience in managing enterprise-level networks and data centers. Expertise in virtualization technologies, cloud migration, and disaster recovery planning. Committed to delivering high-quality solutions that enhance operational efficiency.
• Proficient Infrastructure Engineer with a talent for creating robust and efficient IT environments. Extensive experience with various operating systems, cloud platforms, and infrastructure-as-code tools. Known for strong problem-solving skills and a collaborative approach to project management.
• Junior Infrastructure Engineer with a passion for learning and implementing cutting-edge technologies. Recently completed a Bachelor's degree in Computer Science and an internship focusing on cloud infrastructure. Eager to contribute to a team and grow in a dynamic work environment.
• Detail-oriented Infrastructure Engineer with hands-on experience in network configuration, server administration, and cloud services deployment. Skilled in monitoring system performance and resolving technical issues promptly. Enthusiastic about leveraging new technologies to drive business success.
• Motivated Infrastructure Engineering Intern with a foundational understanding of network architectures, virtualization, and cloud computing. Currently pursuing a degree in Information Technology. Seeking an opportunity to apply academic knowledge to real-world challenges and enhance practical skills.

Top Resume Skills for Infrastructure Engineer

Being an Infrastructure Engineer calls for a blend of technical expertise, problem-solving abilities, and the knack for maintaining robust systems. You need to work well both independently and as part of a team, ensuring everything runs smoothly. A deep understanding of networks and cloud technologies forms the backbone of this role. It's also about anticipating issues before they arise and addressing them with swift, effective action.

• Highlight your proficiency in Linux and Windows operating systems, as many infrastructure projects require expertise in both environments. Mention any specific versions or distributions you have worked with. Providing examples of how you have resolved OS-related issues can add great value.
• Make sure to include experience with cloud services like AWS, Azure, or Google Cloud. Specify the services you have used within these platforms. Concrete instances of deploying or managing resources can provide deeper insights into your capabilities.
• List your skills in networking, such as setting up and managing VPNs, firewalls, and other security measures. Use terms like "TCP/IP," "DNS," and "routing protocols." Briefly touching on any large-scale network projects can make your experience more tangible.
• Mention your familiarity with scripting languages like Python, Bash, or PowerShell. Indicate how these skills have contributed to process automation or problem-solving. Examples of scripts you've written or system tasks you've automated can illustrate your point well.
• Don't forget to add your experience with monitoring tools like Nagios, Splunk, or ELK stack. Emphasize how you've used these tools to preempt issues and maintain system performance. Real-life scenarios where monitoring led to proactive maintenance will stand out.
• Detail your competencies with configuration management tools like Ansible, Puppet, or Chef. Explain how these tools have helped you maintain consistency and efficiency in system configurations. Highlight any significant projects where these tools played a key role.

Now that you have some practical tips in mind, let's move on to a list of skills that you might consider adding to your resume for an Infrastructure Engineer role:

Top Hard Skills for Infrastructure Engineer Resumes

• Network Design
• Cloud Computing
• Virtualization
• Systems Administration
• Scripting Languages
• Cybersecurity
• Load Balancing
• Data Center Management
• Disaster Recovery
• ITIL Framework
• Storage Solutions
• Configuration Management
• Automation Tools
• Monitoring Tools
• LAN/WAN Technologies

Top Soft Skills for Infrastructure Engineer Resumes

• Problem Solving
• Analytical Thinking
• Communication
• Team Collaboration
• Time Management
• Adaptability
• Attention to Detail
• Customer Focus
• Critical Thinking
• Conflict Resolution
• Decision Making
• Project Management
• Multi-tasking

Include a Infrastructure Engineer Cover Letter for a Stand-Out Application

Cover Letter Writing Tips for Infrastructure Engineer Applicants

For Infrastructure Engineers, a compelling cover letter is a key ingredient to making your job application stand out. It’s your first handshake with the potential employer, aiming to showcase your technical prowess and reliability. Cover letters aren’t just formalities; they enable you to present an engaging narrative of your career. In a competitive field like infrastructure engineering, this letter can prove its worth by compellingly communicating your strengths and specialties.

• Start with a strong introduction that mentions your current job title and experience. Highlight a couple of significant achievements in the first paragraph. This sets a positive tone for the entire letter.
• Clearly state your interest in the specific role and the company. Explain what draws you to this position. It shows that you’ve done your homework and are genuinely interested.
• Discuss any projects you have worked on that are relevant to the job. Include specific details that demonstrate your hands-on experience and problem-solving skills. Mention any team collaborations to show your teamwork abilities.
• Match your skills to those listed in the job description. Use the same language and keywords where possible. This can help you pass through applicant tracking systems effectively.
• Use metrics to quantify your achievements. Whether it’s reducing downtime, saving costs, or improving efficiency, concrete numbers tell a stronger story. Employers appreciate measurable results.
• Mention any certifications or specialized training you have received. Detail how these qualifications make you the ideal candidate for the role. Certifications are particularly significant in infrastructure roles.
• Showcase your problem-solving abilities by describing a challenging project. Explain how you overcame obstacles and what the outcomes were. This highlights both your technical and critical-thinking skills.
• Emphasize your ability to work under pressure and meet deadlines. Employers need assurance that you can handle high-stress situations effectively. Provide examples to back up your claims.
• Include a statement about your commitment to continued learning and development. Infrastructure engineering is a field that benefits from ongoing education. Show that you are proactive about staying current with industry trends.
• Conclude with a confident closing statement. Mention your enthusiasm for discussing your application further in an interview. Thank them for considering your application and express eagerness to contribute to their team.

Now let's move on to how to align your cover letter with your resume.

Frequently Asked Questions

Should my infrastructure engineer resume be one page or longer.

For candidates with extensive experience in the field, a resume longer than one page can be beneficial. This allows you to showcase your in-depth knowledge, projects, and roles you have undertaken over your career. However, ensure that the content is concise and relevant to the job you are applying for. Presenting your skills and achievements clearly will keep potential employers engaged, despite the length.

What is the best format for an Infrastructure Engineer resume?

The reverse-chronological format is often the most effective for an Infrastructure Engineer resume. This format highlights your career progression and showcases your most recent and relevant experiences first. It is particularly useful if you have a solid career history in infrastructure engineering, as it makes your professional development easy for hiring managers to follow.

What should I highlight on my Infrastructure Engineer resume to stand out?

Focusing on your technical expertise and major projects will make your resume stand out. Specify your experience with different infrastructure technologies, such as cloud services or network engineering. Detail how you have implemented systems that improved efficiency or reduced costs. Highlighting certifications and advanced training can also give you an edge over other candidates.

What are some action verbs I should use on my Infrastructure Engineer resume?

Action verbs such as 'optimized,' 'implemented,' 'designed,' 'upgraded,' 'configured,' 'monitored,' and 'resolved' can add impact to your resume. Using these verbs helps to clearly communicate your roles and achievements, making your contributions more tangible to potential employers. Choose verbs that accurately reflect your responsibilities and successes in previous roles.

For more inspiration, why not check out our free resource of job-focused resume examples?

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Tree Trimmer

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