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Australia’s largest 5g network.

Our 5G reaches more than 41% of the Australian population and will expand to reach 75% of the Australian population by the end of June 2021.

Experience better performance, fast downloads and less lag when you use a 5G-compatible device and a plan with 5G network access included, in a Telstra 5G area.

5G is only available in selected areas on selected plans. Check the 5G coverage map to see where 5G is available and when it will be coming to your area.

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An eSIM, or embedded-SIM, is a digital SIM that’s built into a compatible device, unlike a physical SIM card which needs to be inserted into a device.

When you order an eSIM-ready Telstra mobile plan, we’ll send you a QR code to scan with your eSIM-enabled phone. This downloads your eSIM profile so that you can connect to our mobile network.

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Device repayment from $ 54.13 /mth Was 61.08/mth

Min cost $ 1948.68 over 36 months plus your chosen plan costs

Apple iPhone 15 Pro Max

Device repayment from $ 44.41 /mth Was 51.36/mth

Min cost $ 1598.76 over 36 months plus your chosen plan costs

Apple iPhone 15 Pro

Up to $400 off RRP till 1 July

Bonus gift offer ends 1 July. Redemption criteria apply. Redeem by 5 August.

Device repayment from $ 49.96 /mth Was 61.08/mth

Min cost $ 1798.56 over 36 months plus your chosen plan costs

Samsung Galaxy S24 Ultra

Up to $300 off RRP till 1 July

Device repayment from $ 38.85 /mth Was 47.19/mth

Min cost $ 1398.60 over 36 months plus your chosen plan costs

Samsung Galaxy S24+

Up to $200 off RRP till 1 July

Device repayment from $ 33.30 /mth Was 38.86/mth

Min cost $ 1198.80 over 36 months plus your chosen plan costs

Samsung Galaxy S24

Device repayment from $ 30.52 /mth Was 47.19/mth

Min cost $ 1098.72 over 36 months plus your chosen plan costs

Google Pixel 8 Pro

Device repayment from $ 23.57 /mth Was 33.30/mth

Min cost $ 848.52 over 36 months plus your chosen plan costs

Google Pixel 8

Device repayment from $ 23.58 /mth Was 26.36/mth

Min cost $ 848.88 over 36 months plus your chosen plan costs

Google Pixel 8a

Device repayment from $ 13.29 /mth Was 16.63/mth

Min cost $ 478.44 over 36 months plus your chosen plan costs

Samsung Galaxy XCover7

Device repayment from $ 27.75 /mth Was 27.75/mth

Min cost $ 999 over 36 months plus your chosen plan costs

Samsung Galaxy S23 FE

Device repayment from $ 40.24 /mth Was 45.80/mth

Min cost $ 1448.64 over 36 months plus your chosen plan costs

Apple iPhone 15 Plus

Device repayment from $ 36.07 /mth Was 41.63/mth

Min cost $ 1298.52 over 36 months plus your chosen plan costs

Apple iPhone 15

Device repayment from $ 30.52 /mth Was 51.36/mth

Samsung Galaxy Z Flip5

Device repayment from $ 44.41 /mth Was 72.19/mth

Samsung Galaxy Z Fold5

Device repayment from $ 36.08 /mth Was 36.08/mth

Min cost $ 1298.88 over 36 months plus your chosen plan costs

Apple iPhone 14

Device repayment from $ 20.80 /mth Was 20.80/mth

Min cost $ 748.80 over 36 months plus your chosen plan costs

Google Pixel 7a

Device repayment from $ 40.25 /mth Was 40.25/mth

Min cost $ 1449 over 36 months plus your chosen plan costs

Samsung Galaxy S23

Device repayment from $ 16.63 /mth Was 16.63/mth

Min cost $ 598.68 over 36 months plus your chosen plan costs

Samsung Galaxy A34 5G

Device repayment from $ 24.95 /mth Was 24.95/mth

Min cost $ 598.80 over 24 months plus your chosen plan costs

Google Pixel 6

Device repayment from $ 44.41 /mth Was 44.41/mth

Samsung Galaxy Z Fold4

Device repayment from $ 26.36 /mth Was 26.36/mth

Min cost $ 948.96 over 36 months plus your chosen plan costs

Samsung Galaxy Z Flip4

Device repayment from $ 9.69 /mth Was 9.69/mth

Min cost $ 348.84 over 36 months plus your chosen plan costs

Samsung Galaxy A15 5G

Device repayment from $ 5.52 /mth Was 11.08/mth

Min cost $ 198.72 over 36 months plus your chosen plan costs

Motorola G62 5G

Device repayment from $ 31.36 /mth Was 31.36/mth

Min cost $ 1128.96 over 36 months plus your chosen plan costs

Google Pixel 7

Device repayment from $ 38.86 /mth Was 38.86/mth

Min cost $ 1398.96 over 36 months plus your chosen plan costs

OPPO Find X5 Pro

Device repayment from $ 19.97 /mth Was 19.97/mth

Min cost $ 718.92 over 36 months plus your chosen plan costs

Apple iPhone SE (3rd gen)

Google Pixel 6 Pro

Device repayment from $ 19.41 /mth Was 19.41/mth

Min cost $ 698.76 over 36 months plus your chosen plan costs

Samsung Galaxy A53 5G

Device repayment from $ 30.52 /mth Was 30.52/mth

Apple iPhone 13

OPPO A94 5G

Apple iPhone 12

Device repayment from $ 7.75 /mth Was 7.75/mth

Min cost $ 279 over 36 months plus your chosen plan costs

Nokia G11 Plus

Device repayment from $ 6.36 /mth Was 6.36/mth

Min cost $ 228.96 over 36 months plus your chosen plan costs

Motorola moto g34

Device repayment from $ 13.85 /mth Was 19.41/mth

Min cost $ 498.60 over 36 months plus your chosen plan costs

Samsung Galaxy A55 5G

Device repayment from $ 19.41 /mth Was 27.75/mth

Motorola razr 40

Device repayment from $ 33.29 /mth Was 41.63/mth

Min cost $ 1198.44 over 36 months plus your chosen plan costs

Motorola razr 40 ultra

Device repayment from $ 22.19 /mth Was 22.19/mth

Min cost $ 798.84 over 36 months plus your chosen plan costs

Nokia X30 5G

Device repayment from $ 18.86 /mth Was 18.86/mth

Min cost $ 678.96 over 36 months plus your chosen plan costs

Apple iPhone 11

OPPO Find X3 Pro 5G

Samsung Galaxy A52s 5G

Device repayment from $ 15.25 /mth Was 15.25/mth

Min cost $ 549 over 36 months plus your chosen plan costs

Samsung Galaxy A35 5G

Device repayment from $ 37.45 /mth Was 37.45/mth

Min cost $ 898.80 over 24 months plus your chosen plan costs

Samsung Galaxy S21 Ultra 5G

Device repayment from $ 24.97 /mth Was 24.97/mth

Min cost $ 898.92 over 36 months plus your chosen plan costs

Samsung Galaxy XCover6 Pro

Device total from $299 Was 299

Plus your chosen plan costs

Samsung Galaxy A21s

Samsung Galaxy A54 5G

Device repayment from $ 6.91 /mth Was 20.80/mth

Min cost $ 248.76 over 36 months plus your chosen plan costs

Keeping costs down has never been easier

Use our 7 Day Price Match

To help make buying a new phone more affordable, if you find a better price within 7 days of receiving your new, eligible phone, we’ll credit the difference.

Trade in your old phone

If you have an old smartphone, it could be worth something. Trade in your eligible phone for credit, and it might even help offset the cost of a new phone! 

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Things you need to know

Plan prices.

Your plan and add-ons may change (including price and inclusions), or we may move you to a new plan (which may cost more). If you don't like a change, you can change your plan or cancel your plan or add-ons. When you cancel, your service will be disconnected immediately. We won't refund any money you've already paid, and you'll need to pay out any remaining devices, accessories or services in full when you cancel.

Telstra currently offers 5G in select areas and is progressively rolling it out to other areas. In non-5G coverage areas, you’ll automatically switch to our 4G or 3G.  Check coverage map .

The Telstra Mobile Network offers 4GX in all capital CBDs and selected suburban and regional areas and is progressively rolling out to more places. In other coverage areas around Australia, you’ll automatically switch to our fastest available 4G or 3G.  Check coverage map .

Outside 4GX areas, you will switch to our fastest available 4G or 3G speeds. Speeds vary for reasons like location, distance from base stations, terrain, user numbers, hardware/software configuration, download source and upload destination.

Plan speeds

Download speeds for your included data on the Basic Mobile plan are capped at 250Mbps on our 4G and 5G network, rolling out from August 2022. With an Essential and Premium Mobile plan your included data comes with access to our fastest download speeds on our 4G and 5G network. Speeds may vary due to factors such as location, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination. For 5G coverage information,  check coverage map .

This plan comes with a data allowance to use in Australia. You won’t be charged if you go over your monthly data allowance. Instead, you can continue to access data up to speeds of 1.5Mbps. 1.5mbps isn’t suitable for HD video or high-speed applications, and means that some web pages, social media content and files may take longer to load). In addition, heavy data users (users in the top 1% of all data users) may experience slower speeds than other users during busy periods. The speeds you actually receive may vary depending on a range of factors including your device, location, number of users and download sources. Your data allowance is for personal use in a smartphone or tablet in Australia only and the FairPlay Policy applies.

Compatible handset

Compatible Telstra mobile network handset required.  Check your device's compatibility.

Device Payment Contract (DPC)

You must have an eligible Telstra Mobile Plan in order to have a DPC. If you cancel your DPC early, cancel your mobile plan during the device payment term or move to an ineligible mobile plan during the payment term, you’ll need to pay out your device, in full. Device discounts do not apply to cancelled DPC.

Talk, text and data

Excludes calls, SMS and MMS to premium numbers, some satellite numbers, and use overseas.

International Calling Pack

30 minutes of international calls and unlimited international SMS, to all countries, are included in our Upfront Mobile plans. Once you’ve used the 30 minutes, you can add an International Calling Pack to your plan from $10 per month. You can add or remove it at any time in the My Telstra app. International Calling Pack includes an allowance of calls from Australia to standard international numbers in eligible destinations.  View eligible destinations here .

International roaming

The only way to use your service overseas is by purchasing an International Roaming day pass. You can purchase an International Roaming day pass at $5 per day in New Zealand, or $10 per day in more than 70 eligible countries. Day pass Zone 1 and 2 packs include 500MB of data to use per day as well as unlimited talk and text. Usage expires at the end of a 24-hour day pass period. If you go over your 500MB, you can add an additional 1GB for $10 for use within 31 days. A day pass is triggered whenever a call is made or received, an SMS is sent or if any mobile data is used in an eligible destination.

If you’re travelling to a destination where our International Roaming day pass isn’t available, you cannot use your Telstra service.

Telstra Plus upgrade

You're eligible for the Telstra Plus upgrade if you’re an existing Telstra Plus member or if you sign up to Telstra Plus and are on an Essential or Premium mobile plan. Telstra Plus tier upgrade will be applied within 30 days and will apply for a year aligned to membership date. Once you reach the anniversary of the relevant membership year, we'll let you know that this offer is ending and you'll be moved to the relevant tier based on your previous year’s spend.

Cancelling your plan

If you cancel your Telstra Upfront Mobile Plan, you will not receive a pro rata refund for the remainder of your month. If you have any device, accessory or service add-ons attached to your plan, you will have to pay any remaining amount owing as a one-off payment.

Changes to your plan

Your upfront mobile plan may change (including price and inclusions). With no lock-in, you can change your plan once a month or leave. If you leave, just pay out your device, accessories or services in full.

Telstra Trade-In is managed by Assurant Services Australia Pty Ltd. To be eligible for Trade-In, you must be a Telstra consumer or small business customer aged 18+, with a post-paid service and have a device, tablet or smartwatch with us on an Upfront plan or with an existing 13-digit account number. Not available to customers with a ten-digit account number or Upgrade & Protect. Devices on Telstra Mobile Lease plans are ineligible. You may only trade in a device, tablet or smartwatch from Assurant’s list of eligible devices. The credit offer will vary depending on your device, tablet or smartwatch type, model and its working condition, and is subject to assessment. Credit applied by second bill, or to a nominated credit/debit card within 30 days for Upfront Mobile plans. For more details  check the Trade-In page .

Telstra Plus

To join Telstra Plus you must be 18+ with an active service. Points are earned on payment for services or Pre-Paid recharge (excluding outright purchases, refunds, credits and late payment fees). Points expire three years from earning. Marketing opt-in required (preferences can be changed). Excludes Telstra Enterprise and Corporate accounts.  See the Telstra Plus program terms and conditions .

Why choose us

Australia's largest 5g network.

We have Australia's largest 5G network and it's rapidly growing. 

We monitor our network 24/7

Our cyber security team is constantly monitoring our network to protect your data from suspicious activity.

Local support

Call our local team or visit your local store. Plus, the My Telstra app makes it easier to manage your account with in-app messaging and in-store appointment booking.  

Offset mobile plans at no extra cost

We've offset the emissions from our operations, and we're doing more to harness technology to minimise our impact on the planet. 

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More information about mobile phones can be found in our Support section.

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At Telstra we recognise and acknowledge the existing, original and ancient connection Aboriginal and Torres Strait Islander peoples have to the lands and waterways across the Australian continent. We pay our respects to the elders past and present. We commit to working together to build a prosperous and inclusive Australia .

Home » Mobile

Telstra business mobile plans review

For those businesses that don’t mind paying a bit extra, Telstra business mobile plans.

Telstra has a reputation for being a premium telco whose plans are, likewise, offered at a premium price. These days, there’s not much difference between a personal SIM Only plan from Telstra and a business mobile plan: prices and data inclusions are the same.

While Telstra business mobile plans aren’t the cheapest in our comparison engine, they do offer a decent amount of data, ranging from comfortably above average to plenty of gigabytes at 5G speeds. The lack of excess data charges is a nice touch, and no contracts makes it easier to shift around. Still, it’s a shame that Telstra business plans are paid upfront nowadays rather than after the fact.

Telstra business mobile plans value for money

Telstra’s value comes from tapping into Australia’s largest mobile network as well as some of the features outlined in the next section. In terms of dollar-to-data value, Telstra plans don’t fare particularly well. Check out the cheapest Telstra business mobile plan below, which has a decent amount of monthly data (40GB) but only gives you access to the Telstra 4G network.

Telstra’s cheapest SIM Only plan is towards the bottom of our database in terms of value, with alternatives from the Vodafone and Optus networks that are cheaper with more data, some of which also offer 5G. There are even Telstra MVNOs with better value. For comparison, below is a daily updating list of popular SIM Only plans from our comparison engine that have at least 40GB of data.

Telstra’s next business mobile plan comes with double the data and access to the Telstra 5G network (as do the other Telstra plans below) but doesn’t cost anywhere near close to double the price.

While 80GB is a decent chunk of data to work with there are, again, SIM Only plans on the Optus, Vodafone and Telstra MVNO network that offer better value at this price point. Below is a daily updating list of popular SIM Only plans from our comparison engine with at least 80GB of monthly data to play with.

If you need any more data, you can have a look at Telstra’s next most expensive SIM Only plan, which has 120GB of data.

At the time of writing, the same monthly price with Vodafone nets you an unlimited-data SIM Only plan, which includes 5G access . There are also Optus and Telstra MVNO network contenders with better value. For comparison, below is a daily updating list of popular SIM Only plans with at least 100GB of monthly data.

Finally, Telstra’s last plan has the most amount of data (180GB) to use on the Telstra 5G network.

While there aren’t too many SIM Only plans in our comparison engine that offer at least 180GB of data, Telstra’s most expensive Upfront plan is also the most expensive in our database (except when it has discounted promotional pricing). Alternatives from Vodafone , Optus and Spintel all have more data and noticeably cheaper monthly pricing.

Telstra business mobile features and perks

When you buy a Telstra business mobile plan you get unlimited standard national calls and texts included, and there aren’t any contracts. Note that while you can buy Telstra Prepaid plans , Telstra’s business mobile plans are targeted at those after SIM Only plans or those seeking to pair a new iPhone or Android handset with an ongoing monthly plan.

That said, Telstra SIM Only is called Telstra Upfront which, as the name suggests, means you’re paying for your plan ahead of the month like an automatically recharging Prepaid plan instead of at the end of your monthly billing cycle like a typical SIM Only plan.

While the cheapest Telstra plan only grants access to the Telstra 4G network, Telstra’s other SIM Only plans grant access to Telstra’s growing 5G network, which is currently the biggest in Australia. If you burn through your monthly data allowance, there aren’t any excess charges, though being slowed to 1.5Mbps for the rest of your billing cycle isn’t ideal. For those who need more post-cap speed, consider a Vodafone mobile plan: the more you pay with Vodafone SIM Only plans, the faster the capped speed (up to 10Mbps or even unlimited max-speed data).

Speaking of data, if you do have extra gigabytes you’re not using each month, you can share them with other eligible Telstra mobile plans under the same account. It’s not the greatest international call allowance , but Telstra SIM Only plans do include unlimited SMS and MMS to standard numbers in all countries as well as a paltry 30 minutes of calls.

Telstra SIM Only plans also include data-free streaming of AFLW and netball, as well as access to the Telstra Plus program with access to a rewards store, discounted tickets, entertainment extras and VIP services. These last inclusions aren’t particularly important to businesses but they’re a cherry on top for those who use them.

Telstra business mobile customer support

Part of Telstra’s premium price tag is the extensive range of support options. While the actual support experience may differ from person to person or business to business, knowing that there are many ways to get in touch if things go wrong means a telco has invested in helping out its customers. Therefore, the more support channels available, the better the ranking for this category.

Telstra ticks all of the right boxes when it comes to support versatility. Whether you prefer to browse a blog, reach out on social media, call directly, chat online, dive into self-paced service or walk into a store, Telstra has you covered. You can also tap into dedicated business support via this Telstra page .

How to sign up for a Telstra business mobile plan

Pick the plan below that catches your eye, then click the ‘Go’ button next to it to be taken directly to the corresponding Telstra mobile plans page. Read over the inclusions and click ‘Select’ to confirm, add the plan to your cart, then follow the prompts to complete sign-up.

Telstra business mobile plans

Below is a list of all of Telstra’s business mobile plans.

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Best Telstra mobile plans (June 2024)

Here’s our independent recommendations on the network’s best phone plans

Telstra’s mobile plans are the most expensive on the market, but Telstra’s wide-reaching coverage can be worth the steeper price of entry for some people, particularly if you’re living in a regional or remote area of Australia.

However, Telstra’s cost alone makes it difficult to recommend, and to make matters worse, Telstra increased the cost of its mobile plans by as much as AU$6 a month in July 2023 and it hasn’t ruled out increasing prices again in July of this year. Now, the most ‘affordable’ plan you can get from Telstra will cost you AU$62 a month, which is much higher than Optus and Vodafone’s cheapest offerings.

If you want to sign up or stay with Telstra because of its network coverage, we suggest checking out our guide to cheap plans on the Telstra network . You’ll find a range of options from Telstra mobile virtual network operators (MVNOs) such as Boost Mobile, Belong and Mate, all of which offer Telstra coverage at a cheaper price.

We’ll be taking a look at various phones on this page, and seeing how they stack up on the Telstra network. If you’d like, you can jump ahead to our plan recommendations below, or see what’s available at Optus and Vodafone:

• Best Optus mobile plans • Best Vodafone mobile plans

Samsung Galaxy S24 deals Keen on the all-new Samsung Galaxy S24? Head to our best Samsung Galaxy S24 plans page for a complete rundown of what’s available before signing up with Telstra (unfortunately Telstra’s mobile plans are the most expensive option, no matter which device you want). While the new Samsung Galaxy S24 phones look aesthetically similar to the S23 devices that came before them, there have been plenty of upgrades to the software with a particular focus on AI.

Jump to: • Best SIM-only option – AU$62p/m for Telstra Basic plan • Best overall phone + plan combos – AU$124.45p/m for iPhone 15 | AU$120.29p/m for Samsung Galaxy S24 • Best cheap phone + plan combos – AU$91.95p/m for iPhone SE | AU$91.12p/m for Samsung Galaxy A54 • Best premium phone + plan combos – AU$139.04p/m for iPhone 15 Pro | AU$153.62p/m for Samsung S24 Ultra

Best Telstra mobile plans: our picks

Best sim-only option.

Why you can trust TechRadar We spend hours testing every product or service we review, so you can be sure you’re buying the best. Find out more about how we test.

Telstra Basic plan | 50GB data | AU$62p/m

Telstra increased the cost of its mobile plans in July 2023, and it hasn’t ruled out hiking them yet again in July of this year. The telco’s cheapest plan costs AU$62 a month, and while it’s what we’d recommend as the best Telstra mobile plan, it isn’t actually cheap by any means. The Basic plan gets you 50GB of data a month (up from 40GB) and it offers capped data speeds of 250Mbps, on Telstra’s 4G and 5G network.

Total minimum cost is AU$62

Best overall phone + plan combos

Best overall iPhone + plan combo: our pick

iPhone 15 (128GB) | 50GB data | 24 months | AU$124.45p/m

The iPhone 15 got a big update in the form of a 48MP image sensor, so it’s worth upgrading to this device if you want improved cameras. Telstra’s plans are the most expensive option out of the big three, so if this is the phone you want, we recommend pairing it with the AU$62 Basic plan which is the most affordable option Telstra has. You’ll end up paying AU$124.45 each billing on a 24-month plan.

Total cost over 24 months is AU$2,986.80

Best overall Android + plan combo: our pick

Samsung Galaxy S24 (256GB) | 50GB data | 24 months | AU$120.29p/m

The Samsung Galaxy S24 is now available, and it’s safe to say that Telstra has the most expensive option when it comes to plans. The phone itself is worth upgrading for, as it includes elite processing power along with new AI tools from Samsung and Google, such as the Circle to Search function. If you want to get the new S24 on a plan from Telstra, the cheapest available is the AU$62 Basic plan. Combined with handset repayments, your bill will come to AU$120.29 a month. Telstra is also including a free Galaxy Watch 6 with every purchase until March 4.

Total cost over 24 months is AU$2,886.96

Best cheap phone + plan combos

Best cheap iPhone + plan combo: our pick

iPhone SE 2022 (64GB) | 50GB data | 24 months | AU$91.95p/m

The iPhone SE 2022 is Apple’s 'budget' iPhone, with a starting price of AU$719. For the 'cheapest' iPhone plan from Telstra, we recommend pairing the AU$62 Basic plan with the 64GB iPhone SE in black, red or white, which will see you pay AU$91.95 a month. You’ll get 50GB of data to play with each month, unlimited talk and text to standard numbers in Australia and 5G access.

Total cost over 24 months is AU$2,206.80

Best cheap Android phone + plan combo: our pick

Samsung Galaxy A54 (128GB) | 50GB data | 24 months | AU$91.12p/m

The Samsung Galaxy A54 is the #1 pick in our guide to the best cheap phones , though once this AU$699 phone has been paired with a Telstra plan, it certainly doesn’t feel ‘cheap’. Your most affordable option is the AU$62 Basic plan, and if you sign up for a 24-month contract, you’ll be paying AU$91.12 each billing. It’s worth noting that Optus has a cheaper plan for the Galaxy A54, though you might be swayed by Telstra’s wider coverage.

Total cost over 24 months is AU$2,186.88

Best premium phone + plan combos

Best premium iPhone + plan combo: our pick

iPhone 15 Pro (128GB) | 50GB data | 24 months | AU$139.04p/m

For the best premium iPhone currently available, you’ll want to go with either the 15 Pro or 15 Pro Max, depending on your size preference. The Pro has the same 6.1-inch screen size as the regular iPhone 15, while the Pro Max stretches out to 6.7 inches. Whichever you go with, we think Telstra’s AU$62 Basic plan on a 24-month contract is best, as it’ll get you 50GB of data from AU$139.04 a month.

Total cost over 24 months is AU$3,336.96

Best premium Android + plan combo: our pick

Samsung Galaxy S24 Ultra (256GB) | 50GB data | 24 months | AU$153.62p/m

Telstra’s Samsung Galaxy S24 Ultra plan is about AU$13 more a month than Optus and Vodafone, but it does come with the benefit of having the widest-reaching 4G and 5G network. If you decide to get the S24 Ultra from Telstra, pair it with the AU$62 Basic plan, which will get you 50GB for AU$153.62p/m on a 24-month contract. Telstra’s also including a Galaxy Watch 6 at no extra cost when you purchase any S24 phone, available up until March 4.

Total cost over 24 months is AU$3,686.88

• Looking for something cheaper, or have your own phone? Check out the best-value Australian SIM-only plans

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Jasmine Gearie was previously an Ecommerce Editor at TechRadar Australia, with a primary focus on helping readers find the best mobile and NBN plans. During her time with TechRadar, she also reported on important telco news in Australia, and helped track down tech deals to help readers save money.

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Telstra mobile plans review

How does australia's biggest telco fare against the competition.

Tom's Guide Verdict

As Australia's largest provider, it should come as no surprise that Telstra's mobile coverage is unmatched. Apart from boasting the country's largest 5G network, Telstra also offers great options for those after huge amounts of data. That said, Telstra is easily the priciest major telco in Australia, and its entry-level plans aren't great value.

Most reliable network

Widest coverage

Plenty of options

Comparatively expensive

Weak value on cheaper plans

Why you can trust Tom's Guide Our writers and editors spend hours analyzing and reviewing products, services, and apps to help find what's best for you. Find out more about how we test, analyze, and rate.

As Australia's leading telecommunications provider, Telstra undoubtedly offers the most reliable mobile network in the country, not to mention the widest coverage, with its 5G network now reaching 85% of Aussies.

Telstra also provides a number of wide-ranging mobile plan options, from options which include a handset, to pre-paid and post-paid SIM-only choices for those who already have a device.

And while off-shore customer service has long been a thorn in the side of the average Telstra customer, we were pleased to discover that this has improved over the last couple of years — as of mid-2022, Telstra's support team now mostly consists of remote workers within Australia , making it easier for Aussies to communicate their issues over the phone.

That said, Telstra's premium service comes at a significant cost, with plans that are generally more expensive than the competition — particularly at the entry level. 

For the price, you do get the most consistent download speeds of any 5G mobile network in Australia (although Optus has taken OpenSignal's 5G Download Speed award for the last 4 years straight), along with huge amounts of data on the higher-priced plans.

It's also worth noting that while an internal error saw Telstra accidentally leak the personal data of some customers in the past , the company has never been the victim of a cyberattack — a claim that its biggest rival, Optus, cannot make after suffering a massive data breach in 2022.

Telstra mobile plans and pricing

• Telstra SIM Only plans significantly more expensive than competitors
• No lock-in contracts for Telstra Upfront plans

When it comes to pricing, there's no denying that Telstra's plans are among the most expensive you can sign up for in Australia. Of course, value for money is subjective, and some may consider Telstra's high prices worth paying for the best coverage in Australia.

Telstra offers its own take on SIM-only plans, dubbed 'Upfront' plans, which are named as such because they are charged ahead of time as opposed to after the fact. Thankfully, there are no lock-in contracts for any of the Upfront plans, and users can switch to another Telstra plan once a month if they find their needs have changed.

Telstra's Upfront plans start at AU$62 p/m for its Basic plan, which offers 50GB of monthly data with download speeds capped at 250Mbps. Next, Telstra's Essential plan grants users 180GB of monthly data at uncapped speeds for AU$72 p/m. 

Call us crazy, but we'd argue that there's an unreasonable gulf between the Basic and Essential plan in terms of value — the fact that only 10 bucks separates plans with 50GB of data at capped speeds and 180GB of data at uncapped speeds is honestly mind-boggling.

Rounding things out, Telstra's third and final Upfront plan offers 300GB of monthly data at uncapped speeds for AU$95 p/m. Included with each Upfront plan are unlimited calls and texts to standard Australian numbers, 30 minutes of calls to standard international numbers and unlimited texts to standard international numbers.

For the sake of comparison, Telstra's nearest competitor, Optus, offers significantly better value with its SIM-only plans — its AU$59 p/m Medium Optus Choice Plus Plan  is already AU$3 cheaper than Telstra's entry-level Basic offering, only with twice the monthly data (100GB) and with uncapped 5G download speeds.

Alternatively, Telstra also offers a range of pre-paid SIM starter kits for new customers, starting from AU$12 for 3GB of data and a 7-day expiry. 

We can't see any Australian residents choosing this option, so we'll skip ahead to the AU$35 starter kit, which has a 28-day expiry period and offers 35GB of monthly data for the first 3 months. After this, the limit drops down to 15GB.

Next, you have a AU$45 starter kit which provides 50GB of monthly data for the first 3 months, after which it drops to 25GB. From here on, Telstra's SIM starter kits are for 6 and 12-month expiry periods.

Please note, while all of Telstra's pre-paid SIM starter kits offer access to the telco's 4G and 5G networks, download speeds are capped to 150Mbps.

Telstra mobile plans: price and data comparison

Telstra mobile coverage.

• Telstra has the widest reach of the three major telcos
• Optus still holds award for fastest 5G download speeds

As we mentioned earlier, Telstra has the largest reach in Australia when it comes to coverage, with its 5G network now reaching around 87% of Australians as of February 2024 . 

That's an impressive number, and we have to assume it's still a substantial lead over Optus and Vodafone — both of which haven't yet divulged percentage figures for their Aussie 5G coverage.

But while Telstra's 5G network has the best coverage, it can't claim to be the fastest in Australia — that honour goes to Optus, which has won OpenSignal's 5G Download Speed award for the last four years in a row.

Of course, those speeds were achieved under very specific circumstances and don't necessarily reflect real-world usage for most Aussies. In fact, OpenSignal still acknowledges Telstra as the "outright winner" when it comes to 5G reach and overall reliability.

When it comes to the reach of its older 3G and 4G networks, Telstra again takes the crown for widest coverage, claiming to reach 99.6% of the Australian population. Optus isn't far behind however, and states its 3G and 4G networks cover 98.5% of the population. Things get a bit fuzzier when it comes to Vodafone. The latter claims its networks reach 96% of the 'metropolitan' population, which is quite different from Telstra and Optus's statements, which imply the Australian population as a whole.

Telstra mobile plans: Extras, perks and offers

• Telstra Plus members earn points to spend in Telstra Rewards store
• Telstra Personal customers get bonus streaming offers

All Telstra customers have the option of signing up to Telstra Plus — a rewards program that's free to join if you have a Telstra ID account and are paying for an eligible Telstra mobile or internet service.

Telstra Plus membership comes in four tiers depending on your annual spend with the telco. The entry-level tier is Member, which gets benefits like discounted tickets to movies, concerts and sporting events. Next is Silver, which gets the same, along with extra customer service attention in the My Telstra app, and 25% off points used to buy content on Telstra TV. Gold goes one step further, adding VIP customer service in the My Telstra app and Gold early access to concert pre-sales. Finally, there is the Business tier, which is reserved for businesses and offers similar value to the Member tier.

Every dollar spent on one of Telstra's eligible services also gets you Telstra Points, which can be spent in the Telstra Rewards Store. These points can be used to redeem anything from a USB charging cable, to a new iPhone. Of course, you'll need to spend upwards of 500,000 points to get your hands on the latter.

Additionally, Telstra Personal customers (excluding pre-paid) also get a range of entertainment offers, including 4 months of Spotify Premium, 2 months of Binge, 3 months of Flash, 14-days of Kayo and a month of Foxtel Now — so long as you sign up via Telstra.

Telstra mobile plans: customer service and community reviews

• Support team now almost entirely based within Australia
• Mostly negative online reviews from customers

As we mentioned earlier, Telstra's customer service received a massive upgrade in quality starting around mid-2022, with the telco drastically reducing its use of off-shore call centres in favour of a new local support team. 

When Telstra customers phone customer service now, they'll more than likely end up speaking to a support agent based locally in Australia, rather than someone overseas — a move which should minimise communication barriers.

Alternatively, customers who'd rather solve their account or service-related issues in person also have the option of visiting a Telstra retail store for face-to-face support. Telstra's retail network consists of around 270 stores across Australia, including independent licensees (in 2021, Telstra announced it would be shaking up its retail store network, with major changes expected by 2025).

Of course, not all Telstra customers are happy — the telco has received overwhelmingly negative online reviews from customers on sites like Product Review and Trustpilot , earning a score of 1.4 stars out of 5 on the former, and 1.3 stars out of 5 on the latter. 

Before you get your pitchfork out, it's worth noting that Optus and Vodafone have both received similar scores on the same sites. All those ratings are likely skewed by the fact that many customers only bother reviewing a service when they've had a bad experience, resulting in a score that's biased towards the negative, and doesn't necessarily reflect the opinion of most customers.

Furthermore, the consumer advocacy group Choice awarded Telstra as the Best SIM + handset phone plan provider in Australia last year.

Telstra mobile plans: Bottom line

Is a Telstra mobile plan worth your money? There's no denying that Telstra offers the most premium service of the three major telcos in Australia, boasting not only the largest 5G network, but also the most reliable and wide-reaching coverage. It also provides a sense of safety and dependability when it comes to your private data, as Telstra's cybersecurity has never been breached.

On top of this, Telstra has recently taken steps to radically improve its customer service, which has to be commended. Telstra Plus customers also get access to some nice benefits, including event discounts and points which can be redeemed on a variety of goodies.

But does the quality of its service justify its high pricing? All of Telstra's Upfront plans are far more expensive than equivalent offerings from other telcos, offering less monthly data for more money in every instance — particularly at the entry level. It's also worth noting that not everyone will care about the perks and extras that come with a Telstra Plus membership.

If you value reliability above all else, a Telstra mobile plan is likely your best option. However, if you're after value for money, you'll be better off choosing a plan from a Telstra network reseller , or alternatively opting for an Optus mobile plan .

• Best Australian phone plans with international roaming

Stephen Lambrechts is the Managing Editor of Tom's Guide AU and has written professionally across the categories of tech, film, television and gaming for the last 15 years. Before Tom's Guide, he spent several years as a Senior Journalist at TechRadar, had a brief stint as Editor in Chief at Official Xbox Magazine Australia, and has written for such publications as APC, TechLife Australia, T3, FilmInk, AskMen, Daily Telegraph and IGN. He's an expert when it comes to smartphones, TVs, gaming and streaming. In his spare time, he enjoys watching obscure horror movies on physical media, keeping an eye on the latest retro sneaker releases and listening to vinyl. Occasionally, he also indulges in other non-hipster stuff, like hiking.

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