case study of puma company

Puma History Case Study- All You Need To Know About The Brand

  • Written by 440 Industries
  • Branding , Case Study , Puma
  • November 22, 2021

Puma History Case Study- All You Need To Know About The Brand

Do you know the story of the iconic brand Puma? Well, most people do not. This brand is a leading sports brand around the globe. It is famous for creating and selling footwear, apparel, and accessories. Puma earned its fame by providing customers with top-quality products, but that’s not all there is to the brand. This is why we’re inquisitive and have decided to look into the brand. This Puma history case study explores all you need to know about the brand. It will touch on how the brand came to be and how it came to become one of the biggest sporting brands in the world. So now that you know what’s coming, let’s dig right in.

Puma History: A Brand Borne Out of Siblings Rivalry

Puma is a famous sportswear brand that started with 14 employees. Today, it is known as a global sports brand, but few know about Puma history. This company started as Drassler, founded in 1919 by Rudolph and Adolf Dassler, who are brothers. The company started in Herzogenaurach, Germany, and back then, the brothers had no way of knowing that they were laying the foundations for a renowned sports shoe brand. The company started in their mother’s laundry company. Five years after the company kicked off, they moved into their first factory in 1924. The company began to experience success in their company when the majority of German athletes in the 1928 summer Olympics wore Dassler shoes. It was at this time that the company experienced a national and global breakthrough.

One thing was clear; each brother had a specific skill that contributed to the company’s growth. Rudolph was in charge of marketing the products, while Adolf handled the creative and production side of the business. Although the company was such a success, it was taken over by the army during the Second World War. Due to that, the company started making shoes for the soldiers instead of the sports shoes they were famous for. At this time, the brothers’ wives weren’t getting along either. Soon, it became clear that both brothers had to go their separate way. In 1948, they closed the family business, but with both brothers determined to keep up a shoemaking business, they each started their own. Adolf started Addas, known as Adidas today, while Rudolf started Ruda, the bedrock of Puma history.

Puma History: The Birth of the Puma Logo

Rudolf chose the name Puma because he wanted his business to embody the qualities of a Puma. He wanted a brand that offers speed, suppleness, strength, and endurance, which an athlete needs. Puma history is also not complete without the mission statement, which is the fastest sports brand globally. Also, the brand wanted to be the most desirable and sustainable sports Lifestyle Company in the world. When Rudolph started, he always had the Puma in his logo. It all started with the puma silhouette jumping through the letter D. A white dot in the logo symbolized the Puma’s eyes.

Further down the years, in 1951, he updated the logo to include Puma at the end. Additionally, there was a hexagon encompassing the image. Again in 1957, he added a black and white contour of the Puma to the hexagon. The following year, three words which are Rudolf Dassler Schuhfabrik was added to each side of the hexagon. Once again, a new logo was introduced and was used for ten years before Rudolf commissioned a caricaturist to create a new one. The logo featured a football knot with the words Puma Formstrip at the beginning of the image. Rudolf didn’t like it because it didn’t reflect the puma qualities he wanted.

Adding Cougar Body Parts to the Logo

The caricaturist drew a black panther that had the hands and legs of a cougar. The logo’s cat was jumping upward, and the tail was also on the same level. Puma used the logo from 1968 to 1970, and Rudolf offered to pay the caricaturist a cent for every product sold with the logo. However, he declined and opted for being paid 600 marks only, a mistake that cost him a fortune. In 1976, the company ditched the jumping puma and only had Puma in its logo. The p was in lowercase, while the rest of the letters were in uppercase. 

However, the jumping cougar image was a crucial part of Puma history. It was so popular that Puma decided to revert to it. They made a few changes to the logo, like the cougar placed at the upper-right side to make it look like it was leaping over the word ‘Puma.’ This logo has remained to date, and the primary colors were always black and white.

Puma History: The Journey to Success

The company enjoyed a successful collaboration with Jesse Owens in 1936. Therefore, the brand decided to continue endorsing sports icons to popularize its products. In 1952, Rudolf created boots with studs you could screw beneath it and named the model ‘super atom.’ Puma created the model with inputs from top personalities like the West Germany football team’s coach. The same year, the gold-winning Olympic medalist wore Puma shoes for his winning run. Throughout 1960, we continually saw Puma’s involvement with top sports personalities. These partnerships help to promote the company’s growth and increase revenues. One such partnership was with Armin Hary, who also won the Puma shoes at the 1968 Olympics for his gold medal-winning run.

In 1986, the company developed an advanced running shoe called the Running System shoe. It was in this same year that Puma became a public limited company. Additionally, the shoe had a couple of devices installed to measure speed, calories, and steps. Every year, Puma history recorded global expansion for the company and higher revenues. The company also gained entry into the far east market by sponsoring an anime show called Hungry hearts. In the show, the characters constantly wore the puma jersey and sportswear.

The Takeover

The Puma history isn’t complete without mentioning the company’s takeover by the French retailer, PPR. PPR bought Puma in a friendly takeover bid. The company started out buying a 27% stake in the company. However, they later announced share buybacks. Puma’s board welcomed the move because they believed it was in the company’s interest. By the end of 2007, the French retailer owned a 60% stock in the company. The company shifted to the European Union trading model in 2011 by becoming a member. 

Today, Puma has a 5% state in Borussia Dortmund which is a famous German club. They also sponsor the players’ sports gear regularly. Additionally, they possess contracts with Nascar and Formula One and usually sponsor their racing shoes and suits. This partnership ensured Puma had a vested interest in creating racing sportswear. In addition to the brand’s success, they started making basketball sponsorship deals with the NBA draft players in 2018.

Puma History: Their Marketing Strategy

After exploring Puma history, it is essential to also talk about the marketing strategies implemented by the brand that contributed vastly to the company’s success. Apart from diversifying their products, there are several other marketing strategies known to Puma. Below, we’ll be exploring these marketing strategies in detail.

Puma Three-Segmentation Strategy

If you want to increase profits as a company, you need to find your target market or markets. For example, it would be challenging to sell baby clothing if your advertising only appeals to athletes. Instead, there’s a need for an ad that would appeal to parents. There’s also a need to meet the needs of the target market. For example, if your target audience is a truck company and they’re currently into buying more pickup trucks, the advertising sedans at that moment wouldn’t make much sense. Throughout Puma history, the brand practiced segmentation that helps it achieve interchange between it and the target market. Each segment featured its product and marketing strategy. Puma is known for using three segmentation strategies explored below.

  • Demographic Segmentation: This segmentation category requires dividing the population by their age, income, race, gender, nationality, and life stages. Each segmentation helped create a niche group the brand could target.
  • Geographic Segmentation: this is easier to understand as it is divided by the target’s audience geography. Therefore, the population split into languages, locations, and ideologies shared by various people worldwide.
  • Psychographic Segmentation: This was the last form of segmentation that accounted for the lifestyle, interests, activities, and other psychological aspects of the consumer. It also took into consideration the consumer’s purchasing habits and attitude.

Throughout Puma history, the brand used these three segmentation forms to create its target market. However, segmentation is only the first step, with targeting following closely behind.

Targeting Strategy

With different people buying products in different ways and for various reasons, it’s vital that advertising and the product also evolve. Puma takes note of different trends and patterns and then tailors their advertisement to each group. To simplify this strategy, Puma sells more sportswear to specific segments. Therefore, these segments will see more ads for this sportswear. They also receive updates on related products.

Positioning Strategy

This strategy refers to a brand’s place in the consumer’s mind. When it comes to quality products, Puma has earned a spot in the consumer’s mind. This brand is famous for providing users with quality athletic wear. This positioning was the goal of several other marketing strategies.

Product Diversification

Although Puma history involves only footwear products, Puma has grown over the years. Puma deals in footwear, eyewear, sports accessories, watches, personal care, and sports apparel. By being present in many interrelated segments, the company can increase profits and their number of consumers. 

Puma Content Strategy

Although there weren’t social media to utilize in Puma history, it is now one of their top marketing strategies. With everything on social media these days, Puma uses platforms to engage with its audience. In addition, the brand utilizes brand storytelling to explore new marketing opportunities. With people online more, Puma is continually exploring new types of content. They also upload photos of new products, footwear designs, and photos of their influencers. 

Puma Campaign Strategy

This is closely tied to their content and social media strategy. Campaigns are great and can help you get closer to your audience. Puma history shows a brand constantly embracing change, showing this feature. Puma embraces change within its consumers and in the environment. The brand has come up with various social media campaigns that allow them to connect and collaborate with its communities. These campaigns are usually not just about promoting new products.

In the Only See Great Campaign, their ambassadors tell of the struggle and meaning of achieving greatness. In ‘She Moves Us,’ the goal is to empower women globally. The campaign shows the style and confidence of a woman while showing how she is a force of nature. This campaign also helped shed light on gender equality while increasing female athletes’ visibility in the sports industry.

Puma Ambassadors and Collaboration Strategy

A brand ambassador represents and advertises the brand in the best way. Puma always chooses ambassadors based on their beliefs and story. Since an ambassador adds a human touch to a brand, finding the right one can be difficult. One of the top ambassadors of Puma is Neymar Jr . They also have one with Rihanna and the collaboration with Fenty , which was one of the most significant collaborations ever. This brand also brought in Selena Gomez, who brought in her artistry skills to the brand. Other top celebrities part of the brand’s collaborative projects are J. Cole, Cara Delevingne, and many more.

Puma History Case Study: Final Thoughts

Puma history shows a brand that slowly rose to become a leading sportswear brand. The brand uses effective marketing techniques, unique designs, and top-selling techniques to position itself. As a result, it has been on a path of continuous growth since its inception and today has thousands of employees in over 40 countries. We hope this article shared insight into how Puma can maintain an equal balance between sales and further growth.

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PESTLE Analysis

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Puma SWOT Analysis: 25 Factors Influencing the Sportswear Giant

Last Updated: May 28, 2024 by Jim Makos Filed Under: Companies , SWOT Analysis

You might have already heard about the notorious cat that has taken over athletic apparel; Puma. Did you know that Puma came into existence at the same time as Adidas did and that too by two brothers!

So the story is that back in 1924, two brothers started a company that went by the name of Gebrüder Dassler Schuhfabrik, which translates to “Dassler Brothers Shoe Factory .” As fate would have it, the two chaps fell off from each other and decided to split the family business into two separate brands, you guessed it, Adidas and Puma.

Headquartered in  Herzogenaurach, Bavaria, Germany, Puma was started in 1948 by Rudolf Dassler and sold athletic accessories , clothes, and shoes, amongst other things.

Today, Puma is the third largest company producing sportswear. As of 2023, Puma has managed to generate $8.5 billion in revenue.

Currently, Arne Freundt serves as the CEO of Puma. As per the latest reports from 2023, Puma operates in over 120 countries and employs more than 16,000 people worldwide. Let’s explore the Puma SWOT analysis in more detail to see where it stands in the market these days and how Puma has managed to stay relevant all these years.

SWOT Analysis of Puma

A SWOT analysis is a tool that helps people understand the strengths, weaknesses, opportunities, and threats of a business or project. Here’s what each part means:

  • Strengths: These are things that the business is really good at or advantages it has over others. For example, being very popular or having cool designs.
  • Weaknesses: These are areas where the business might not be as good or things it struggles with. Maybe it’s not very well-known in some countries.
  • Opportunities: These are chances or situations that the business can use to its advantage. Like a new trend in sportswear that they can follow.
  • Threats: These are things that could cause problems for the business, like new competitors or changes in fashion.

Puma, like any other big company, needs a SWOT analysis to understand how it can improve and stay competitive. By knowing its strengths, it can build on them. By knowing its weaknesses, it can work to fix them. By spotting opportunities, it can take action to benefit from them. And by being aware of threats, it can prepare and protect itself.

Using both a SWOT and a PESTLE analysis together gives a complete picture of both internal and external factors affecting Puma. This way, Puma can make better decisions to grow and succeed. Feel free to combine today’s SWOT analysis with our PESTLE analysis of Puma !

Puma’s Strengths

  • Large Workforce: Employing over 16,000 people worldwide demonstrates Puma’s stability and low employee turnover rate.
  • Strong Brand Associations: Puma is associated with many stellar brands around the world, which is vital in highlighting it as a top-notch brand itself. Puma is a key supplier of racing gear for top motorsport teams in Formula One , NASCAR, and other racing series​.
  • Robust R&D Sector: Puma’s extensive Research & Development department keeps it at the forefront of innovation and the latest trends.
  • In 2014, Puma appointed pop superstar Rihanna as their Creative Director. This strategic move was part of Puma’s broader effort to rejuvenate its brand and appeal to a younger, fashion-forward audience. Rihanna’s influence and unique style were instrumental in transforming Puma’s image and expanding its reach beyond traditional sportswear into the lifestyle and fashion segments.
  • Puma’s largest marketing investment demonstrates the brand’s financial strength and commitment to enhancing its market position. This significant investment can bolster brand awareness and attract new customers globally
  • Strong Brand Name: Puma’s globally recognized brand name is a significant asset, bolstered by a huge following and support from celebrity endorsements. Endorsements from celebrities and athletes enhance Puma’s brand image and attract a broad audience. How many of us think of a feral jungle cat upon hearing the name Puma instead of a pair of kick-ass sneakers?
  • In 2019, Puma signed a long-term partnership deal with Manchester City FC , one of the most successful football clubs in the English Premier League. This partnership extends to the City Football Group’s other teams, including Melbourne City FC, Girona FC, and more. This collaboration has been instrumental in increasing Puma’s visibility and popularity across different continents.

This robust set of strengths, coupled with its strategic partnerships and innovative practices, continues to position Puma as a leading brand in the sportswear industry.

If you want to learn more about the strengths any business should consider in their SWOT analysis, check out the full list of strengths we have ! It’s a great way to understand what makes companies successful.

Puma’s Weaknesses

There’s a reason Puma isn’t the number-one brand in the sportswear industry at the moment: it has weaknesses.

  • Limited Market Share: Whereas we’ve established that Puma is notorious worldwide, it still doesn’t have as much market share as some of its rivals , such as Nike and Adidas. Ouch, imagine being beaten by the enemy brother!
  • Brand Perception: Puma is often seen as a cheaper alternative to high-end brands, affecting its overall brand value and prestige.
  • Customer Loyalty Challenges: In the highly competitive sportswear industry, maintaining a loyal customer base is difficult due to numerous better-priced alternatives.
  • Intense Competition: Puma faces competition from both higher-priced and lower-priced brands, catering to various customer needs and preferences.
  • Production Concerns: A significant portion of Puma’s production is concentrated in Asian markets, which have been criticized for labor exploitation and underpayment issues.
  • The initial release of only 500 pairs of Re2.0 sneakers may limit the immediate impact of the product on the market. Puma needs to develop scalable solutions to meet broader demand and achieve significant market penetration.

These weaknesses highlight areas where Puma can improve to strengthen its position in the sportswear industry.

Curious about what weaknesses businesses need to watch out for? Head over here to see the complete list of weaknesses to consider in a SWOT analysis. It’s important to know where improvements can be made!

Puma’s Opportunities

  • Puma is set to dress the team of the Arab Republic of Egypt for the Paris 2024 Olympic Games. By partnering with the Egyptian Ministry of Youth and Sports and the Egyptian Olympic Committee, Puma can capitalize on Egypt’s growing economic potential and passion for sports. This can open up new market opportunities and drive sales in the region​
  • Women’s Attire and Accessories: With a growing interest in sports and fitness among women, Puma can focus on expanding its range of women’s clothing and accessories. More women are interested in sports and fitness as each day passes, they should have as many options to choose from as the men do.
  • Growing Sports Industry: The exponential growth of the sports industry provides Puma with the chance to associate itself with new sports events and increase its presence.
  • Puma’s collaboration with global superstar Selena Gomez has boosted Puma’s visibility among younger consumers. The partnership has also helped the brand position itself as a fashionable choice beyond the gym. Gomez’s influence has extended Puma’s reach into everyday fashion, making Puma a go-to brand for both athletic and casual wear. The collections launched under this collaboration have included stylish, versatile pieces that blend sports functionality with streetwear aesthetics, appealing to a broad audience who value both comfort and style in their daily lives.
  • The A$AP-PUMA collaboration opens doors to new consumer segments, particularly those interested in streetwear and motorsport-inspired fashion. This can expand Puma’s customer base and increase market share.

These opportunities provide Puma with various avenues to grow and enhance its brand presence globally.

Interested in finding out what opportunities businesses can take advantage of? Explore a full set of opportunities for a SWOT analysis. You’ll see how companies can grow and succeed by seizing the right chances.

Puma’s Threats

  • Puma reported a significant drop in quarterly earnings in early 2024 . The company’s revenue decreased by 15% compared to the same period in the previous year, primarily due to reduced sales in key markets such as Europe and North America.
  • Intense Competition: Puma faces fierce competition from a wide range of brands, including Converse, Bata, Reebok, Nike, and Adidas, which offer both more expensive and cheaper alternatives.
  • Counterfeiting: The prevalence of counterfeit Puma products in the market leads to significant potential sales losses and damages the brand’s reputation.
  • Market Saturation: The sportswear market is highly saturated, making it challenging for Puma to differentiate itself and capture additional market share.
  • Supply Chain Disruptions: Potential disruptions in the supply chain, especially in regions criticized for labor practices, can affect production and delivery schedules.
  • The devaluation of the Argentine peso and hyperinflation significantly affected Puma’s financial results in 2023, reducing net income to approximately 305 million euros. This volatility introduces a level of financial instability, making it challenging to maintain consistent profit margins​.

These threats highlight the challenges Puma faces in maintaining its market position and financial stability.

Want to learn about the threats that can affect businesses? Check out our detailed list of threats to include in a SWOT analysis. Knowing these can help companies prepare and stay strong!

Recommendations based on Puma’s SWOT Analysis

Puma is easily the brand which is always in the top 5 choices of a sportswear enthusiast’s consideration set. With a global reach and rockhard influence, Puma is a brand that we anticipate to see as a player in the industry for many years to come.

As obvious from this SWOT analysis, Puma’s strengths and opportunities outweigh their weaknesses and threats. However, caution should never be completely disregarded. They do face some serious competition with pre-existing brands as well as recent entrants, so they do need to dive into strategies of growing their presence even further. We’ve known and loved Puma for literally more than 70 years now! Some serious props to Puma for keeping it real for all these years when so many brands vanish in a third of this time. We hope to see great things from the brand in the future.

To gain a deeper understanding of how SWOT analysis can benefit any business, I invite you to explore our comprehensive guide on SWOT analysis . This guide provides detailed insights into identifying strengths, weaknesses, opportunities, and threats, helping businesses leverage their advantages and mitigate potential risks.

Additionally, we have recently conducted SWOT analyses of Puma’s major competitors. Reviewing these analyses will give you a broader perspective on the competitive landscape in the sportswear industry . By comparing Puma’s SWOT analysis with those of its rivals, you can better understand how Puma stacks up in terms of market positioning, brand strength, innovation, and challenges.

  • SWOT Analysis of Nike
  • SWOT Analysis of Adidas

Mix With Marketing

Puma Marketing Strategy: The Case Study

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What is Puma’s marketing strategy? Puma has become a leading sports brand in the world. It carries out the design development as well as the marketing of clothing and footwear. Thanks to its quality, since its foundation in 1948 by Rudolf Dassler , it is one of the companies with the highest performance when it comes to the sporty style. This German company has managed to expand into more than 130 countries, and not only for its products, but its marketing strategy also deserves credit. If you are interested in knowing how marketing influences sports brands like Puma, keep reading this post in order to explore the puma marketing case study.

Table of Contents

What is Puma’s target audience?

While that’s true, Puma in its early days catered to professional athletes who competed nationally and internationally. However, over time it has reinvented itself and has shown its products to a more general target audience . Therefore, it has ceased to be a brand focused on elite sports, to advertise its products to anyone who wants to buy them.

Thus, the brand’s customer base is headed by young people aged 20-35. Puma’s customers belong to the upper class, a group that cares about leading a healthy and hygienic lifestyle.

Consequently, to attract a large number of customers regardless of their segmentation, the brand has taken care of knowing the individual characteristics to make the promotions more attractive to the target audience and the final customer.

Puma Marketing Strategy: Positioning

puma positioning

It’s worth starting with one very important factor. The Puma brand has been using a combination of geographical, demographic, and psychographic segmentation strategies for many years. This way, you can more easily understand the needs of customers which can change day by day in the market.

However, this positioning strategy turns out to be the key to the development of each of its products and categories. The brand has always been an inspiration to those who want to move positively through life. Thus, the positioning of the puma brand has also been achieved by adding value to the company.

Competitive Advantage Of Puma Marketing Strategy

90% of the brand’s products come from Asian markets, as the production and production facilities are located right there. Sourcing is very important to Puma, which is why it maintains stable coordination with over 200 suppliers located in more than 36 countries .

The Wide Product Portfolio

Puma has long been involved in various categories of its products such as personal care, footwear, sports accessories, eyewear, clothing, watches, and much more.

Indeed, being present in segments that include different products helps the brand to have a greater share of the market to increase its portfolio of potential customers.

Puma BCG Matrix In Marketing

Puma BCG Matrix

The BCG Matrix works like a growth matrix which is used with the aim of evaluating the product portfolio within a company. In the case of Puma, it took over Puma & Cobra Golf, which dealt with the same products in the sports market.

If we go back a few years, specifically to the year 2015, we can see that this group generated 45% of net sales. From that date to today, the segmentation of this product has generated a high amount of revenue , unlike other product categories such as clothing and accessories.

Distribution Strategy Of Puma

Considering that Puma too got carried away by a marketing mix , let’s talk a bit about its distribution strategy. This company has distributed its offerings through three exclusive channels, which include the brand’s exclusive retail stores , wholesale sites, and e-commerce sites like Alibaba and Amazon . Typically, the largest percentage of their sales usually comes from the wholesale channel.

Brand Equity Of Puma Marketing Strategy

For those who do not know what Brand Equity means, they are the efforts that are being made with the company’s brand and its products. Puma has had a long time in the footwear industry , and as time goes by, confidence in other of its products, such as sportswear, increases.

Likewise, these product categories have been inspired by their appeal and to match those people who are not afraid to take risks, because they simply prefer to live their life to the fullest.

To make the most of the Brand Equity , the brand has entered into important partnerships with world-renowned sports personalities , such as Tyger Woods.

Analysis of the Puma marketing strategy

Puma marketing analysis

Let’s look at the competitive and market analysis of the Puma marketing strategy :

Competitive analysis

As we have already said at the beginning of this post, Puma has operations worldwide. However, the brand has focused on manufacturing the products in the Asian market because the price of labor is cheaper. Likewise, the cost of the raw material has been an advantage for the brand to stay one step ahead of the competition.

Market analysis

Currently, there are many factors that can intervene in the sector so that sports brands can remain on the market: the bargaining power of suppliers, lifestyle changes, population migration, and rising labor costs .

Sports brands also need a marketing mix strategy to outperform the competition. Puma’s marketing strategy has been focused on understanding the needs of its public no matter where in the world it is located, this has generated higher income , considering that its products are produced in a market like Asia, where the hand of work is not as expensive as in other countries.

If you have a sports brand that you want to make known, at Mix With Marketing we have the marketing professionals you need to make a strategy that fits your objectives and your target audience . You just have to contact us and we will gladly assist you.

Do you want to be up to date with topics related to the world of marketing? Subscribe to our monthly newsletter, and we will share the best content with you.

You might also read:

Pepsi Marketing Strategy: The Case Study

McDonald’s marketing strategy: A benchmark in the fast food industry

Nike Marketing Strategy: The Case Study (Just Do It)

Red Bull Marketing Strategy: The Case Study

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PUMA Brand Analysis Report

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How Puma Became a Rare Wholesale Success Story

Puma recently collaborated with French brand Ami on a range of elevated sportswear.

  • Daniel-Yaw Miller

Key insights

  • Puma’s first-quarter earnings beat expectations all around, with overall sales growth of nearly 20 percent.
  • The company’s wholesale business grew by 23 percent in the first quarter, benefitting from Nike and Adidas vacating wholesale to focus on their direct channels.
  • A decade ago, Puma was struggling. But through pivoting to wholesale and merchandising more performance-forward products, the German brand has seen tremendous growth in the past year.

For much of the last decade, Puma was in limbo, too small to compete with Nike and Adidas, too big to fend off new, niche rivals. Its signature product was a pair of casual suede sneakers — neither fashion-forward nor athletic.

But the German activewear brand may have finally found its place in the market.

In the first quarter of 2022, Puma saw sales increase 19.7 percent to €1.9 billion ($2 billion), the company reported Wednesday, continuing a growth streak that outperformed both Nike and Adidas in their respective fiscal 2021 years.

“This was Puma’s best-ever performing quarter, both in terms of revenue and EBIT [earnings before interest and taxes],” chief executive Bjørn Gulden told analysts on the company’s earnings call.

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The strategy: rather than compete with Nike and Adidas head-on, Puma went where the sportswear giants didn’t. As Nike and Adidas pulled back from wholesale to focus on their direct channels, Puma swooped in, bulking up its partnerships with multi-brand retailers in North America. It invested in underserved sports like motorsports and cricket, where the category’s giants aren’t as big a presence, partnering with Indian cricketer Virat Kohli and chess world champion Magnus Carlsen to reach new groups of consumers.

Improving Puma’s technical sportswear — also known as performance — offering has been central to its turnaround. Its fastest-growing categories, basketball and running shoes, were reintroduced by the brand in the last four years, and have been key drivers in Puma’s breakthrough in North America, according to Gulden.

“Puma has turned things around since five years ago, when they couldn’t have been described as a performance brand,” said Matt Powell, an analyst and sportswear expert with the NPD Group.

Bucking the DTC Trend

The big opportunity for Puma came in 2020, when Nike began pulling its shoes from wholesale retailers around the world. Nike expects direct-to-consumer sales to account for 60 percent of its total revenue by 2025, up from 39 percent in 2021, according to data analysed by McKinsey & Company.

Suddenly, there were thousands of stores, ranging from mom-and-pop retailers to big chains like DSW and Urban Outfitters that needed a well-known brand to serve their customers, and Puma seized the moment.

In the first quarter of 2022, Puma’s wholesale business increased by 23.3 percent compared to the same period last year, up from €1.2 billion ($1.3 billion) to €1.5 billion, which accounts for roughly 79 percent of total sales.

“Where [Nike and Adidas] are vacating department stores, online retailers and physical retailers, these businesses now have shelf space to fill,” said Deutsche Bank analyst Adam Cochrane. “Puma is taking on these wholesale contracts and filling more of the space.”

Puma’s sales have also benefited from reduced competition at these retailers, and the brand was able to sell more products at full price, with less discounting, according to Deutsche Bank analysis. Puma’s wholesale segment is especially strong in the Americas region, where its first-quarter revenue rose 44 percent compared to the same period in 2021.

A Performance-First Product

A renewed emphasis on technical apparel and footwear designed for specific sports is also key to Puma’s growth. Its successful re-entry into the basketball category in 2018 after a 20-year absence, for instance, has boosted sales in Europe and North America, mitigating challenges such as global supply chain disruptions and declining sales in Asia, according to a Deutsche Bank report on Tuesday.

Puma signed a long-term sponsorship deal with chess champion Magnus Carlsen.

Gulden, a former professional footballer, began his tenure as Puma’s CEO in 2013 by re-evaluating its product offering. The emphasis shifted toward performance-oriented products that also showcase fashion chops, such as the brand’s foam-soled ‘Nitro’ running shoe line, which resembles a contemporary sneaker collection and is successfully winning over consumers and athletes alike.

“For example, [Puma’s] running products are both technical and trend-right, and the quality of its basketball product has allowed it to grow its market share,” said Powell.

Since its return to basketball, a growing number of NBA and WNBA players, including LaMelo Ball and Breanna Stewart, now wear Puma shoes during games.

Puma is also building its reputation as a performance brand through partnerships with winning athletes in niche sports, including Formula 1, cricket and Nascar racing — fields where Adidas, Nike and Under Armour have little presence. Brand ambassadors include Dutch Formula 1 driver Max Verstappen, the Mercedes AMG team, who won the 2021 competition overall, and Indian cricket legend Virat Kohli — a hugely popular figure in India, with over 240 million followers across Instagram and Twitter. Puma also recently signed world chess champion and internet sensation Magnus Carlsen to a long-term endorsement deal.

All the while, Puma retains big-ticket names in popular sports, such as Usain Bolt, who has been signed to the brand since 2003, Lewis Hamilton and Neymar Jr, the revered Brazilian footballer.

Rebuilding Cultural Clout

Puma’s partnerships across fashion and culture have allowed the brand to stay relevant in the lives of its consumers, according to Cochrane. A sell-out collaboration with Fenty in 2015 proved Puma could stir up some buzz within fashion too.

In March, the German sportswear giant partnered with popular Parisian fashion label Ami to create a range of elevated sportswear, carried by fashion-forward retailers such as End Clothing, and modelled by Romeo Beckham in a high profile campaign.

Puma’s ongoing partnership with British model Cara Delevingne, meanwhile, allows it to reach a younger, more fashion-forward consumer. Last week, the brand announced that Delevingne will be taking part in the company’s RE:SUEDE programme, which will create a biodegradable version of their most iconic shoe. In the music scene, Puma signed Davido, a high profile Nigerian artist, to grow brand visibility among consumers in sub-Saharan Africa.

“Puma is starting to link relevant pop culture to their products, and this has been reinforced by the brand’s sporting credentials,” Cochrane said.

Activewear’s Biggest Disruptors

Breaking into the $384 billion sports apparel market is no easy task, but fast-growing start-ups are stealing market share by creating specialised, fashion-forward products around underserved interests.

How to Win the Pandemic's Activewear Boom

Workout clothes have been a bright spot in the struggling apparel sector this year, but independent brands need to play smart to turn the current bump into long-term success.

Case Study | Inside Nike’s Radical Direct-to-Consumer Strategy

How did Nike’s share price hit an all-time high in the middle of a pandemic? The American sportswear giant’s success is rooted in a radical direct-to-consumer strategy built around content, community and customisation, and conceived for a post-internet world where brand connections are everything.

Daniel-Yaw  Miller

Daniel-Yaw Miller is Senior Editorial Associate at The Business of Fashion. He is based in London and covers menswear, streetwear and sport.

  • Bjorn Gulden
  • Under Armour
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An Analysis of Puma’s Global Marketing in the COVID-19 Era

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case study of puma company

  • Zichun Pan 7 ,
  • Kaiyan Wang 8 ,
  • Yuechun Wang 9 &
  • Ruonan Zhao 10  

Part of the book series: Applied Economics and Policy Studies ((AEPS))

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Puma is one of the well-known sportswear brands. It’s reasonable and rigorous in product design, as well as long-term clear objectives in market segmentation and distribution channel management. However, in the 1980s and 1990s, Puma was far behind Nike, Reebok, Adidas, and other clothing giants in marketing and sales. The research analyzed the strengths and weaknesses of the Puma brand from the inside, based on SWOT. From the external analysis, the existing threats, competitive situations, and development opportunities in the market are all analyzed. Based on the perspective of 4Ps Marketing Theory, this study analyzed the market for Puma products and studies the strategies for products, pricing, placement, and promotion. Puma’s main market is Asia. Further this paper made a discussion based on the SWOT analysis and give some suggestions on further marketing strategies. The implication as well as contribution were discussed later and limitation and future study were also included.

Z. Pan, K. Wang, Y. Wang, R. Zhao: These authors contributed equally.

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Pan, Z., Wang, K., Wang, Y., Zhao, R. (2023). An Analysis of Puma’s Global Marketing in the COVID-19 Era. In: Li, X., Yuan, C., Kent, J. (eds) Proceedings of the 6th International Conference on Economic Management and Green Development. Applied Economics and Policy Studies. Springer, Singapore. https://doi.org/10.1007/978-981-19-7826-5_4

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ROI Revolution

Case Study: PUMA

Drives Increased Conversion Value & ROAS Through Facebook Attribution

Top-of-Funnel Marketing

Attribution Clarity

The Situation

PUMA , an industry-leading sports brand, has been innovating sports apparel, footwear, and accessories since 1948. PUMA invests heavily in awareness across lots of different accounts and builds a strong brand identity through collaborations with numerous renowned labels, brand ambassadors, and celebrity influencers. But with so many avenues to reach customers, there was a lack of conversion-focused accountability on the paid social side of business, muddling the waters of driving and tracking direct sales from Facebook and Instagram.

Opportunity Identified

This lack of conversion clarity is a common theme for brands investing in multiple channels, especially when it comes to cross-device tracking. While PUMA recognized the importance of top-of-funnel brand awareness campaigns, being able to clarify conversions driven by paid social advertising would require different measurement tools. PUMA turned to their partners at ROI Revolution for a solution.

ROI in Action

ROI started by implementing Facebook Attribution to look at first-touch, last-touch, and all the touchpoints in between and gain a deeper understanding of the impact of PUMA’s upper-funnel campaigns.

The team knew a lot could be gained from understanding both cross-device and cross-channel conversions, which are often impossible to track in Google Analytics. The team also ran a Cross-Source Conversion Lift to gain insight into the impact of PUMA’s ads on driving incremental sales and conversions.

Results Achieved

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Targets and Strategy

PUMA has continued its brand mission to become the fastest sports brand in the world. Therefore, we continued to focus on the following six strategic priorities: create brand heat, develop product ranges that are right for our consumers, build a comprehensive offer for women, improve the quality of our distribution, increase the speed and efficiency of our organizational infrastructure and strengthen our positioning in the North American market by leveraging our re-entry into basketball. In 2020, we also added an even stronger focus on local relevance and sustainability as additional strategic priorities for PUMA.

For more than 70 years, PUMA has created brand heat by partnering with the most famous and successful athletes: Usain Bolt, Sir Lewis Hamilton, Pelé, Maradona, Tommie Smith, Boris Becker, Linford Christie, Serena Williams, Heike Drechsler and Martina Navratilova, just to name a few. Today, PUMA continues to strengthen its position as a sports brand through partnerships with some of the most famous ambassadors: the Italian national football team, star strikers Antoine Griezmann, Romelu Lukaku, Sergio Agüero and Luis Suarez, top football manager Pep Guardiola, international top clubs Manchester City, Borussia Dortmund, Valencia CF, Olympique Marseille and AC Milan, golf stars Lexi Thompson, Rickie Fowler and Bryson DeChambeau, seven-time Formula 1 world champion Sir Lewis Hamilton, Norwegian hurdler and world champion Karsten Warholm, Canadian sprinter André De Grasse, Swedish pole vault world record holder Mondo Duplantis and the Jamaican and Cuban Olympic Federations. In 2020, we also added Brazilian football star Neymar Jr. to our roster of world-class assets, underlining our continued focus on the football category. Teaming up with the best athletes, teams and federations is key in keeping the credibility of the PUMA brand at the highest levels. To connect with young, trend-setting consumers, PUMA also drives brand heat by working with icons of culture and fashion such as Selena Gomez, Cara Delevingne, Winnie Harlow and Dua Lipa. This has made PUMA one of the hottest sports and fashion brands for young consumers.

PUMA aims to design “cool stuff that works” and in 2020, we significantly improved our product offering across all our business units. In performance footwear, we keep on moving forward with the revolutionary PUMA ULTRA football boot and our running & training shoes based on our proprietary NITRO, HYBRID and XETIC technology platforms.

In Sportstyle, we continued to see strong sell-through of our key footwear product families of RS, RIDER, and CALI. The demand from our consumers for these franchises has been maintained through the launch of strong new models in 2020. The Classics pillar with models such as the iconic SUEDE, the RALPH SAMPSON or the SPEEDCAT also continued to perform strongly throughout the year.

In apparel and accessories, we saw a good development across the portfolio, especially from motorsport and basketball apparel as well as our essentials offering, which includes socks and underwear.

Our COBRA Golf and PUMA Golf business also showed a strong performance in 2020, mainly driven by higher sales of our innovative COBRA Golf clubs. Especially our COBRA Golf SPEEDZONE Drivers enjoyed market share growth globally with the introduction of the innovative CNC Milled Infinity Face leading to maximum ball speed and higher precision - a first in the golf industry.

Creating a leading product offer for women remains a priority for PUMA and we continue our mission to be the most fashion-forward sports brand for the female consumer. In 2020 we evolved our positioning of “PUMA owns the space where the gym meets the runway” as more and more women take up sports worldwide and athletic wear has long made its way into everyday outfits. As we identified a culture shift in our female consumer from “me” to “we” we defined our new “She Moves Us” communications platform, which celebrates women who move together to achieve and connect – through sport, culture and values.

Returning to basketball , with an approach that resonated well on and off the court, was an important step towards increasing our credibility as a sports brand in North America. With the support of JAY-Z, our Creative Director for basketball, we developed a strong product offering across footwear, apparel and accessories that can be worn on and off the court. We also continued to work with highly talented NBA players across several teams and gained great on-court visibility when PUMA athletes Kyle Kuzma and Danny Green won this year’s NBA Championship with the Los Angeles Lakers. Signing a long-term partnership with the top 2020 NBA prospect LaMelo Ball further underlines our commitment to basketball. Our basketball business also continues to grow beyond the key North American market, and we saw continued strength in our performance basketball product portfolio and basketball inspired Sportstyle product families such as the RALPH SAMPSON.

While basketball is especially important for North America, we also focused on ensuring strong local relevance in all our other markets worldwide. As the PUMA brand and products continue to resonate well around the world, we see an increased need to focus on the sports, ambassadors, collaboration partners and communication platforms that are most relevant in the different markets. A good example for this is India, where we have a market-leading position in part due to our strong presence in the nation’s most popular sport of cricket and our long-term partnership with Virat Kohli, the captain of the Indian national cricket team. We also continued to strengthen our position in other locally relevant sports such as handball, netball, rugby or Australian rules football. Over the years, we have also established a strong portfolio of locally relevant brand ambassadors and influencers that complement our roster of top global assets and strengthened our presence on locally relevant communication platforms such as Weibo, Youku or WeChat in China. In order to be closer to the market and to ensure a strong local relevance of our products, we also have Regional Creation Centers in key markets such as North America, Europe, India, China and Japan that work in part on joint product creation projects with local collaboration partners.

PUMA improved the quality of its distribution and expanded its presence in key Sports Performance and Sportstyle accounts around the world. We continued to strengthen the relationships with our retailers by being a flexible and service-oriented business partner, also throughout the COVID-19 crisis. By improving sell-through, we further expanded the shelf space given to us in our partners’ retail stores. In parallel, we also continued to invest in our direct-to-consumer business which includes our owned-and-operated retail stores as well as our e-commerce business. Due to mandatory store closures during the COVID-19 crisis and an accelerated shift towards digital, we saw strong growth in our e-commerce business and invested in our respective front-end and back-end capabilities. We continued to improve the user experience and product offering on our existing e-commerce channels and launched a new e-commerce site in the important Mexican market. We also increased our investments into performance marketing to drive traffic and conversion in all our e-commerce channels. Furthermore, PUMA continued to upgrade its owned-and-operated retail store network and opened selective new doors around the world.

Operationally, we continued to improve infrastructure , processes and systems that are required to support our overall growth ambition. In 2020, a strong focus was put on expanding our logistical network in key markets. Our new, highly automated multi-channel distribution center in Indianapolis, USA successfully went live in the second quarter of 2020 and an additional multi-channel distribution center in Geiselwind, Germany is expected to open in the second quarter of 2021. New state-of-the-art distribution centers like the ones in Geiselwind and Indianapolis are providing us with the required back-end infrastructure to support our future growth in the wholesale and direct-to-consumer channels.

Beyond distribution center expansion, PUMA continued to focus on standardization of ERP systems and enhancements of product development tools. This, combined with improvements of the overall IT infrastructure, enabled faster and better communication and information exchange within PUMA and with our external partners. Due to the travel restrictions during the COVID-19 crisis, we also invested in additional digital capabilities along the whole go-to-market process, from virtual product development to virtual sell-in meetings.

In sourcing, the long-term collaboration with suppliers remains the key component of our sourcing strategy to ensure a stable sourcing base, consistent quality of our products and being well prepared for changes in the trade environment. The strong collaboration with our suppliers, who are mainly based in Far East, has helped us during the COVID-19 crisis and contributed to a very resilient supply chain situation throughout the year.

While social, economic and environmental sustainability has always been a core value for PUMA, we want to place an even higher strategic emphasis on this topic with a special focus on increasing the number of sustainable products in our ranges and stronger consumer-facing communication. In 2020 we officially announced our 10FOR25 targets that outline our ambitious sustainability-related objectives until the year 2025 and which link back to the United Nation’s Sustainable Development Goals. In 2020, we also launched our FOREVER BETTER communication platform that will serve as the overarching umbrella of all our consumer-facing communication on sustainability. Because of our increased focus on developing more sustainable products, we successfully introduced the PUMA x FIRST MILE and PUMA x CENTRAL SAINT MARTINS sustainability collections with strong feedback from our retailers and end consumers. Other product highlights include the Time4Change youth collection made of organic cotton. PUMA also continued its leading role at the Fashion Charter for Climate Action and continued to work with key stakeholders on all levels to promote more sustainable business practices within our industry. In relation to human rights, we took all required actions to safeguard our suppliers and workers during the pandemic by honoring our purchasing commitments and ensuring that all workplace safety and legal standards are met through our long-standing social compliance program.

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Password reminder, case study: puma.

In 2001, PUMA was facing a crossroads. The German brand that had been born out of the infamous Dassler family feud in 1948, which launched PUMA and Adidas, was in big need of rejuvenation.

After early successes with its sports footwear products through the sixties, seventies and eighties, the company found it had become less relevant to the urban youth market. The business was wedged between sports giants like Nike and Adidas, and the small, edgy footwear independents, that had spun out of the skateboarding and dance music scenes of the late eighties and nineties.

Ten years on and its rebirth is palpable by every measure. Not only has PUMA increased its brand value steadily in line with the major brands, (according to Brand Finance's annual Global 500 study); the brand has snapped up six D&AD Yellow Pencils to boot. Last summer, PUMA hit EURO 3bn sales for the first time, and with sprinter Usain Bolt as brand champion for Olympics year, 2012 is looking promising.

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Around the world, companies of all sizes find space to succeed at WeWork. Our  case studies share their unique stories.

The challenge: finding an interim space that reflects a global brand and attracts talent  

An office is more than just where people work. This is especially true for PUMA ’s Boston-based teams, which include marketing and product design. For them, an office space needs to be inspirational for employees thinking up their next big campaign or sneaker design and aspirational for talent interviewing at the multinational sportswear company.

Unfortunately, PUMA didn’t have that at their previous office.

“It was outdated, dark, sparse—it was hard to generate energy,” says Tom Coen, vice president and deputy general counsel at PUMA. “It was not a modern space that employees and candidates expected. And we had the opportunity to fix that.”

That occasion came when the lease expired and the building was marked for demolition. PUMA started designing a Boston headquarters that would get employees excited to come to work every day—an office they would be proud of.

“Boston is a key location in the United States for an athletic footwear and apparel company,” Coen says. “There’s a tremendous amount of talent in this area, so we needed to do everything we could to have a compelling office environment to attract and retain new hires.”

But it would be a full two years between breaking ground on the headquarters and moving in. PUMA’s executive team knew that it was crucial to maintain the employee experience during that time. 

They sought an interim office that didn’t feel like a generic swing space. Even though it would be for only two years, PUMA needed a workspace that reflected their dynamic brand. Without it, they’d be at a disadvantage in Boston’s competitive market. In addition, Boston is an international hub for the company, and the space needed to accommodate—and invigorate—visiting teams from around the world.

And true to their slogan, “Forever Faster,” PUMA required a real estate solution quickly.

The solution: an inspired workplace in record time

With WeWork’s agile real estate offering , PUMA now had a partner that could move at the necessary pace. WeWork built out two floors at 33 Arch St in downtown Boston for 250 PUMA employees. The reception desk bears PUMA’s logo, and a large wall is emblazoned with the “Forever Faster” slogan. Custom paintings, inspired by street art, hang in the halls. Large windows look out over downtown Boston.

“For two floors, 60,000 square feet in downtown Boston, the pace felt pretty insane,” says Kate Armanetti, head of human resources at PUMA. In fact, the entire project was delivered to PUMA within eight months. But despite the accelerated time line, WeWork completed the project without compromising quality. “It was done fast—and it was done well,” Armanetti says.

PUMA’s new workspace offers functional spaces customized to their employees’ unique needs—including a conference room that doubles as a sneaker showroom, a photo studio for marketing shoots, and storage spaces to hold the different materials used in product design. In addition, the office has a number of space types , from quiet nooks and phone booths for heads-down work to lounges for collaboration and conference rooms for private meetings.

“What we found impactful was the time that WeWork spent with us learning about our business, and how that translated into a design specific to PUMA,” Coen says. “WeWork understands what our designers need to make footwear and what marketers need to foster creativity.”

case study of puma company

The result: an on-brand, agile space solution that energizes current and prospective employees

PUMA’s WeWork space so fully embodies their brand that it’s helping them achieve key business objectives. 

“We ended up with a space that feels like a PUMA office, not a WeWork office,” says Adam Petrick, global director of brand and marketing at PUMA. “I’m proud to be able to bring clients, celebrities, and all of our ambassadors into this space.”

As the company continues to see double-digit growth in all product segments, PUMA now has a workplace environment that attracts and retains talent as they push to further innovate .

“We’re seeing more candidates in the door than ever before,” Armanetti says. 

What started out as an agile space solution to meet a pressing need has become a valuable business asset.

“We ended up coming out with an office far better than the one we left,” adds Coen. “Our employees reap the benefit of it every single day.”

Key highlights

  • Prime downtown Boston location 
  • Move-in-ready space within eight months
  • Design that reflects PUMA’s iconic brand and assists in talent acquisition and retention
  • Purpose-built spatial features to meet the needs of marketing and product-design teams

WeWork offers companies of all sizes space solutions that help solve their biggest business challenges.

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Proving sustainability through transparency

Puma, the global active and sportswear brand, has a clear, strong and comprehensive commitment to sustainability..

As well as apparel and accessories, the company recognized that in-store consumables, such as bags and clothes hangers, were an opportunity to progress towards their science-based targets and positive climate change impact.

Brandon collaborates with PUMA to develop in-store materials, showing transparency across the supply chain, to prove the sustainable benefits of our work together.

case study of puma company

What was the challenge?

PUMA is committed to achieving their “10FOR25” sustainability targets.

This list of targets includes commitments on topics such as climate, human rights, fair income, products and circularity.

Brandon must contribute towards PUMA achieving these goals through improvements to in-store materials that reduce climate impact. For instance, PUMA set strict limits on the supply of unsustainable products such as plastic bags.

PUMA is vigilant to avoid any perception of greenwashing. All products must be signed off from the company’s in-house sustainability department, who require transparency throughout the supply chain. Products must also be tested and approved by reputable sustainability authorities such as EcoVadis and the Forest Stewardship Council (FSC).

Finally, several challenges stem from the fact PUMA is a highly successful, multi-national company. Brandon had to identify and source from factories that could cope with extremely large order volumes, for example, the 25–30 million sustainable paper bags manufactured each year. And, with 600 stores in more than 120 countries, maintaining brand consistency across the entire PUMA retail network was high on the agenda.

How we contribute to PUMA’s sustainability targets

Brandon redesigned and resourced PUMA’s in-store consumables with recycled materials. The consumables themselves are recyclable too.

case study of puma company

How we made sustainability commercially viable

Brandon consolidated production to a limited number of factories to keep costs down.

We made other financial and environmental savings by carefully sourcing paper and automating production. We work closely with our supplier network to make production more efficient. One example was the redesign of bag handles, so a new machine with greater production capacity could be used.

case study of puma company

We don’t just claim sustainability – we prove it

PUMA expects transparency throughout their supply chain.

case study of puma company

To avoid accusations of greenwashing from climate watchdogs and other authorities, Brandon must prove that sustainable claims can be trusted as fact. We achieve this with the following processes, documents and certifications:

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Today, wherever you are in the world, when you walk into a PUMA store you will see the same paper bags and recycled plastic hangers.

Our global network combined with a centralized, monitored ordering system has enabled us to control the supply and use of PUMA’s in-store consumables to achieve brand consistency. And as well as protect the PUMA brand, we have also helped PUMA to protect the planet. We reduced CO2 emissions to help PUMA meet their climate targets and, every year, save hundreds of tons of virgin materials by manufacturing products with recycled material:

In general, recycled paper is not as durable as plastic, so the development phase was quite a challenge, and I am super happy we are finally able to offer such a high-quality bag. We also had to ensure the relevant documents were in place to prove full traceability throughout the production supply chain of the material and its recycled content.

case study of puma company

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Puma’s Sustainability: CSR/ESG & Stakeholders

Puma corporate social responsibility, CSR, ESG, environmental, social, governance, sporting goods business sustainability analysis case study

Puma’s programs for corporate social responsibility (CSR) and environmental, social, and corporate governance (ESG) goals ensure business sustainability and satisfactory stakeholder management. These CSR and ESG programs target industry and market trends that shape stakeholders’ perceptions and decisions about the sporting goods firm and its products. These programs for business ethics and corporate citizenship align with Puma’s mission statement and vision statement . These corporate statements establish leadership and sustainability as the company’s priorities. Also, these CSR and ESG programs strengthen the brand and the other competitive strengths examined in the SWOT analysis of Puma . Thus, effective stakeholder management, sustainability, and related CSR/ESG programs support competitiveness in the sporting goods industry.

Brand value linked to sustainability and CSR/ESG programs provides support for competitive advantages against Puma’s competitors, such as Nike , Adidas, ASICS, New Balance, and Under Armour. These companies’ aggressive strategies for business, marketing, and sustainability contribute to the strong competitive pressure in the sporting goods industry. These firms compete for better results, including sustainability in business performance, to enhance the attractiveness of their shoes, apparel, equipment, and accessories. Thus, competition pushes Puma to continue improving its programs for corporate social responsibility and environmental, social, and corporate governance strategy.

Puma’s CSR/ESG Priorities

Puma’s sustainability is at the center of its CSR/ESG efforts. Sustainable business is a long-term strategic objective in making the company a leader in the sporting goods industry. The following programs are the top priorities in Puma’s CSR/ESG strategy:

  • Human rights audits
  • Environmental compliance
  • Climate action and climate transition plan

Human Rights Audits. Puma performs regular human rights audits of companies and other organizations involved in its supply chain. For example, the sportswear company works with the standards of the Fair Labor Association, as well as the United Nations Guiding Principles on Business and Human Rights, to ensure that suppliers satisfy human rights standards while achieving sustainable business practices. This priority for human rights also influences the traits of Puma’s business culture (company culture) , which promotes wellbeing in the workplace. With this holistic effect of human rights principles, Puma’s CSR/ESG strategy supports sustainable business by addressing the interests of human resources as stakeholders in the sporting goods business.

Environmental Compliance. This priority revolves around the circularity of Puma’s business and products. The company’s CSR/ESG objectives for circularity include product take-back (collection and processing of end-of-life sporting goods), production waste reduction, and use of recycled materials. Strengthening its circularity, Puma expects its corporate social responsibility strategy to reduce and minimize the environmental impact of the business, inclusive of the supply chain, design, production, distribution, sales, and other areas. The ESG programs and initiatives for circularity lead to an overall decrease in the amount of waste materials resulting from Puma’s business. These green programs also improve the company’s sustainability. For example, recycled materials integrated into new products can improve the long-term sustainability of the business, as well as the sporting goods industry, especially in terms of access to adequate input materials for production.

Climate Action & Climate Transition. Puma focuses on reducing emissions and increasing renewable energy use as CSR/ESG contributions to addressing climate issues. This two-pronged approach leads to minimized negative impact on climate. For example, Puma’s emission reduction in its own operations and its supply chain directly addresses climate targets. On the other hand, increasing the use of renewable energy in the company’s operations and the operations of suppliers indirectly reduces the climate impact of the business through energy consumption. Puma’s sustainability goals encompass core suppliers to maximize the benefits of this CSR/ESG strategy in the sporting goods industry and beyond.

What do these CSR/ESG priorities mean for Puma’s stakeholder management and business strategies?

Puma stakeholders’ interests are addressed through the company’s CSR/ESG programs. These interests include business sustainability, support for human resource development and work-life balance, and environmental protection and conservation. Also, the programs for human rights can be considered as Puma’s response to stakeholder concerns about the ethics of the industry’s overseas manufacturing, pertaining to fair labor practices and human rights protection.

The priorities in the company’s CSR/ESG strategy are expected to last, considering their significance to business competitiveness and long-term success. Competitiveness is a driving force behind the company’s efforts for sustainability and other corporate citizenship goals. For example, higher sustainability can lead to a stronger brand, which enhances the success rate of Puma’s generic competitive strategy and intensive growth strategies . Similarly, the success of these ESG/CSR programs can boost the effectiveness of Puma’s marketing mix (4Ps) , particularly in terms of public relations for brand and corporate image reinforcement.

Human rights audits, environmental compliance, and climate action are CSR/ESG priorities that lead to the satisfaction of many of Puma’s stakeholders. For example, human rights audits deal with the interests of workers, as well as customers who want to support ethical sporting goods businesses. Also, environmental compliance and climate action address the interests of communities, governments, and other stakeholder groups concerned with the sustainability and ecological impact of business, such as sportwear manufacturing. Because of these priorities, Puma’s stakeholder management connects with the ecological interests of various stakeholder groups.

  • Delgado-Ceballos, J., Ortiz-De-Mandojana, N., Antolín-López, R., & Montiel, I. (2023). Connecting the sustainable development goals to firm-level sustainability and ESG factors: The need for double materiality. Business Research Quarterly, 26 (1), 2-10.
  • Orunbayev, A. (2023). Globalization and sports industry. American Journal of Social Sciences and Humanity Research, 3 (11), 164-182.
  • Puma – Circularity .
  • Puma – Climate .
  • Puma’s Sustainability Approach .
  • Siyahhan, B. (2023). Stakeholders and corporate social responsibility: What makes firms tip over to CSR investments? Managerial and Decision Economics, 44 (3), 1436-1453.
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Executive Summary

Introduction, strategic analysis, strategic development, implementation, recommendations, list of references.

Puma SE is one of the leading firms in the sports industry. Started in 1948, this German company has had growth in its market share, making it the second largest firm in the sports industry. Initially a shoe making company, this firm soon started producing all types of sportswear, including balls. The company lost its ground to its arch rival, Addidas and other new entrants.

In its quest to recapture its lost markets, the company has set programs that would ensure that it regains its lead in the market. It has redefined its value proposition, extended its line of production and ventured into new industries. All these are meant to give it a new direction towards success. This effort has seen it capture some new markets in that it had lost to some of its competitors in this industry.

Puma SE is one of the leading companies in the world in the sports industry. Established in 1948 when two brothers, Rudolf Dassler and Adolf Dassler broke up, Puma has grown from a family owned business to a partnership, and currently a public company with its shares listed in the country’s stock market (Woodruff 1997, p. 45).

It has a worldwide coverage, with a brand name that is known by many people across the world. In this sports industry, the company faces very strong competition from its arch rival which is also a sister company, Addidas. The Company has had cordial relationship with this firm, which is currently the market leader in this industry.

In this industry many firms have come into existence from various regions across the world. These new entrants are producing products with similar features as Puma, a fact that has seen competition sore in the world markets. The market share of Puma SE, from a technical view point, has significantly dropped (Payne & Holt 2001, P. 42).

Addidas still occupies the largest portion of home market share, and the world market in general. Presence of other international firms in this industry has further eaten up its market share. The firm is left with a limited market share, a fact that has seen it loose the glory it had in early 1970s.

Despite all these challenges, this firm has developed structures that would ensure that it remains competitive. It has broadened the scope of its products to go beyond shoes and balls. Currently, Puma produces virtually every sportswear. According to the reports given by Barnes and Pinder (2009, P. 45), the firm also plans to open a new line of designer clothes, outside its current sportswear productions.

Profile of the Business

Puma SE operates in the sports industry. It sells among other items, sports shoes, sports clothing, and balls. Although the firm has specialized in various sportswear and designer clothes, the company basically started out as a shoe making company (Andreson & Rossum 2006, p. 45). Although it makes profit from other lines of products, its leading revenue earner still remains shoe making.

According to Cunningham (2000), Puma SE comes second in the world in production of sportswear. The sports shoes have proven to be the best income earner for the company that has diversified its products to various industries. In Germany, which is the home country, the firm has had a huge market for its shoes in various disciplines in sports.

Although the brother company, Addidas has maintained the lead in this sector, the company has had huge profits from the sale of shoes. According to Eggert and Ulaga (2002, p. 78), football shoes accounts for the largest income earner for the firm. Its market share within the home country in production of sports shoes is 26 percent.

Although this local market is controlled largely by Addidas, Puma has maintained a close pursuit of the firm. Puma also comes second to the sister company Addidas in supply of sportswear.

Its sports products have widely gained acceptance in the world market because of its associated quality. Dubois, Jolibert, and Muhlbacher (2007, P. 75) observe that this company positioned itself as a company that has the interest of customers at heart.

This firm started out as a small shoe manufacturing company following the fallout between Adolf and Rudolf who were managing the parent company. They agreed to split the parent company, a move that saw the inception of the two world’s leading sportswear companies: Addidas and Puma in 1948 (Cohen & Morrison 2000, p. 39).

This company experienced consistent growth since its inception to early 1990s. The external environment was conducive for growth. The main competitor within the local market was the sister company, Addidas.

The two companies avoided direct competition, always operating as a unit. Through this, they were able to exercise full control of the market. They could set the prices they felt preferable to them. Because they had full control of the industry, they could easily control the suppliers. Due to this monopoly kind of operation, the company was able to amass a large capital base.

Through this, it was able to expand its market share to cover the entire country of Germany after operating for only four years (Kotler, Keller, Brady, Goodman, & Hansen 2009, p. 63). It would later venture into other European markets. It started by selling its products in Russia, France, and the Great Britain. Milroy (1983, p. 46) reports that this firm grew rapidly in the European markets.

Having realized the potential that existed in the American markets, this firm opened a number of shops in the two American continents. In the north, it identified a number of exclusive distributers within United States of America. It would later open other shops in Canada.

In the south, it opened exclusive shops in Brazil. It would later open other shops in Uruguay, Paraguay, and Chile. Business was doing well and by 1992, this German firm had exerted its presence in the entire Europe, the American continents, Asia and most parts of Africa.

According to Piercy (2009, p. 73), this company currently ranks second in the world in production of sportswear, after the sister company, Addidas. Although Addidas has dominated over 50 percent of the world’s market in this industry at the expense of Puma SE, there is still a room for the firm’s expansion.

Best (2009, p. 36) reports that according to the current economic condition of the firm, Puma SE stands out as a very strong company in this.

A statement issued by the chairman, Mr. Jochen Zeitz, and the Chief Executive Officer, Mr. Franz Koch, in the last annual conference shows that the company has laid down proper strategies that would enable it recapture most of the markets it lost to its sister company, Addidas and other new entrants into this industry from various countries in the world (Atkinson 1990, p. 124).

This scholar reports that the chairperson was very categorical in his statement on the firm’s opinion about their arch rival company: Addidas. The chairman is reported to have said that Addidas was and would remain a sister company to Puma SE. This was a strong indication that the firm was not considering any direct confrontational competition with Addidas in its quest to recapture the markets it had lost to it.

However, the firm’s Chief Executive Officer gave a very strong pointer that the firm would engage in fierce battles in the world markets against new entrants that were threatening its existence in various world markets.

Currently, Puma SE has more than 9350 employees located in different regions across the world. These are individuals who are directly employed by this firm as full time employees. However, the firm employs over half a million individuals across the world indirectly. Most of these individuals are people who work as the exclusive shop owners who stock the products of Puma, or their employees.

Others are employed in the logistics of this company while down the ladder are the cobblers who would repair the shoes in case they are in bad shape.

By the close of 2010 financial year, the firm had a strong financial base which was an indication that it was doing well in this industry (Andreson, Narus, & Rossum 2011, P. 98). This was an indication that it was still competitive despite the new entrants that have heightened the rate of competition.

The company’s balance sheet as at the end of this period was very strong. It showed that the company was in a position to finance most of its planned activities. It also showed that the company was able to settle all the debts, both long term and short-term, and still be in a position to run all its operations normally.

This supports the chairman and the chief executive officers’ statements that Puma is determined to ensure that it remained competitive in the world market. Its financial statements, in the appendix below show that the firm is in a position to manage competition.

Company Purpose

Puma’s vision is based on four values: fairness, honesty, positivity and creativeness. In their profile, Puma envisions a world that is peaceful, safer, and more creative than what we have today (Ahmed & Rafiq 2002, p. 83). In achieving this, the company sets to play its part by ensuring that it is fair to its customers and honest in all its dealings. It strives to achieve positivity in all its activities and creativity in its products.

The Business Environment

According to Adam & Healy (2000, p. 30), business environment plays a very important role in a firm’s success or failure. No business operates in a vacuum. Every business has various environmental factors that affect its operations in one way or the other.

As such, businesses around the world has been keen to monitor the environment and manipulate those that can be manipulated to its advantage, and conform to those forces that cannot be manipulated. As Holbrook (2003, p. 74) says, environmental factors can be grouped into three broad categories.

The first category is the internal environment, which can be analyzed through SWOT analysis, the external environment that can be done using PESTEL analysis and the competitive environment.

The Internal Environment: SWOT Analysis

Puma SE can be analyzed through the above-mentioned tool to ensure that its internal environment is completely understood.

Strength of this company arises from a number of factors. The main source of strength of Puma SE in this industry is its many years of experience (Weiss 1994, p. 82). This firm has been in operation for a considerably long period and currently understands exact needs of the market.

This gives it an edge over other firms in this industry. Moreover, its huge financial base, committed employees and dominance in the world markets have seen it edge out other competitors in the market.

However, as Gilbert (2001, 65) notes, one main weakness of Puma SE has been its slow adoption to the emerging technologies. The technology is changing very fast and with it comes various changes that every firm should get adapted to. Puma, although currently uses the modern means of production, took too long to embrace technological changes. This saw its competitors like Addidas overtake it as the market leader. Its financial base is also comparative less, taking into account the economic strength of its main competitor, Addidas.

Opportunities arise in the market that has seen this firm prosper. The Olympics, World Cups and such other major sporting events offer this company opportunity to market its products.

This company manufactures balls and other sports gear. Major world sports events offer it a huge opportunity to sell its products in mass. Within the local market, the firm also sells its products to local teams and organization found in this country.

The environment is marred with a number of threats. One main threat to Puma SE is the ease with which new entrants come into this industry.

Many firms producing the same products as Puma have eaten into its market share, threatening to drive it out of the market (Ward 1999, p. 43). Governments’ policies in various countries have also hindered its growth as some are restrictive. Volatile fuel prices also increases cost of production, lowering the profits of the firm.

External Environment PESTEL Analysis

Puma SE also experiences external environmental forces that have very strong influence in its operations. The external forces can best be analyzed through PESTEL analysis.

The political environment within its home country, Germany has been very stable. Germany has had a long period of political stability, a fact that has seen Puma grow to other regions of the world. The government has also been supportive to this firm, always ready to offer financial support (Ulaga & Chacour 2001, p. 41). It has also created a conducive environment where firms can access funds for development with ease.

However the political environment in other world regions has not been very conducive. Other governments have been hostile, while in other regions like Afghanistan, there lacks political stability that can sustain normal running of business.

The economic environment of this firm has had mixed fortunes. Germany is the only European country that never experienced the 2008/2009 world economic recession (Andreson, Narus, & Rossum 2010, 45). This means that Puma SE’s local market was not affected by the recession.

However, the firm operates in various other regions across the world, including the US, which was greatly affected by the recession. As the local market remained conducive, the international market was volatile, and to an extent, very weak.

Sports is a recreational activity, hence it enhances the social welfare of mankind. The social environment of Puma SE is much dictated by the industry in which it plays. Sports are loved across the world.

Being one of the facilitator of various sports popular in various regions, Puma has gained popularity in various regions. Having sponsored renowned sportsmen like Pele, Etoo and Maradona, many people have come to identify with its products, especially the football shoes (Lindgreen & Finn 2005, p. 16).

Technological environment plays a major role in the firm’s development in this industry. Technological changes have seen new methods of production come into existence. Technology brings with it mixed blessings. If a firm adapts technology at the right time and in the right manner, it would reap positively from it.

However, if it is slow to its adaption or adopts wrong technologies, the effect can be adverse. Puma learnt this and has adopted the new technologies. This has seen it prosper within this industry.

Environmental concerns like pollution have been a major issue within this industry. This firm, alongside the sister company, Addidas and their suppliers have been accused by an environmentalist group called Greenpeace of playing a major role in pollution of the environment (Frankfort-Nachmias & Nachmias 1992, p. 91).

In response to this, Puma has promised to reinvent its methods of production to minimize its levels of pollution. This was an attempt to ensure that it builds its public image.

As Bailey (1996, p. 72) states, no firm can operate in a lawless environment. Law is very important in ensuring that as an individual or entity enjoys his or her freedom, he or she does not interfere with others.

This way, business environments would have peace that it requires. Puma has always strove to ensure that its entire operations are within the confines of the law. This is to ensure that it does not face litigation in case it can be avoided.

The competitive environment has been tough for Puma. Once a flourishing firm with only Addidas as the main competitor, Puma currently operates in a very competitive market. New firms have emerged in various regions challenging the position of Puma in the world market.

Although Puma is still considered the second largest company in this industry, its market share has been significantly reduced in the world market (Flint, Woodruff, & Fisher 2002, p. 124). Back at home, Addidas takes a larger part of the market share, straining this firm even further. However, the firm has managed to keep afloat the competition through devising competitive strategies that has seen it increase its profitability.

Stakeholder Theory

Stakeholder theory helps in understanding the company’s in entirety in regard to individuals and corporate bodies that play part in its running. By conducting stakeholder analysis on Puma, it would be possible to determine the main decision makers, and how their decisions affect other members and the firm in general.

Puma has its shares traded publicly, and therefore its board of directors would have the final say in decision making. As such, it is important to understand factors that influence their decision-making.

Markowitz Portfolio Theory

Puma operates as a public company. The shareholders of this company expect returns from their investment. Markowitz Portfolio theory holds that shareholders’ return can be evaluated from two fronts, which are current dividend yield and capital gains yields. When investors buy shares of this company, their hope is that their shares would appreciate and they would be able to get profits after some time.

This can only be realized if the company is recording gains in its operations. Puma has registered some growth over the last three years as can be seen in its financial statements shown in the appendix below. For this reason, shareholders capital gains yield is positive.

Puma has had a slow growth over the last part of the twentieth century. The firm was doing well in the early seventies when it was threatening to floor its arch rival, Addidas. Briggs (1986, P. 37) reports of an incident during the1972 World Cup when Puma used Pele to market its football boots even after an agreement between Puma and Addidas that the two competitors would avoid using Pele in that tournament.

Since then, the trust between the two firms has dropped, a fact that has seen both of them treat each other with some elements of suspicion, though they have maintained cordial relationships, always avoiding scenarios that could lead to direct confrontation. Puma SE has developed strategic plans that would enable it prosper in the highly competitive market.

Basis of Competition

As stated above, completion in this industry is very rife. Bryman (2001, p. 73) laments that most of the new firms that come into existence are merely copy cuts. He asserts that most of them lack creativity that would see to it that they prosper in this competitive market.

As such, competition has become so stiff because items taken to the market are identical. In the sports industry, Puma faces the same problem. Many of the new firms that have come into existence are producing products that are exactly similar to Pumas’ products. It forces the company to devise methods that would ensure that it is able to manage this stiff competition.

Puma has ensured that it attracts customers to its products. To help in doing this, the firm has differentiated its products by its company logo for ease of identification from an array of similar products. The company has then positioned its products as user defined. Every product has its specific use as per the customer’s needs, and Puma is available to provide this.

It has developed value proposition that makes the brand be associated with quality for every single product they avail to the market. Always avoiding pricing as a market strategy, Puma has focused on providing quality to enhance its competitiveness (Fifield 2007, p. 63).

Its products have therefore acquired a special niche in the market, making them stand out among the rest as the preferred quality provider. As such, many customers have come to like the products and are making purchase of the products at the peril of other compotators.

Existing Strategy

Puma has reinvented its strategies to match the competitive environment. Competition in the market is so stiff and it would be very easy for a firm to fall if care is not taken. Many firms in many countries across the world have started producing similar products as Puma in markets that were previously dominated by Puma. What is worse is the fact that these firms receive their government’s protections (Edkins & Maja 2009, p. 79).

With the current rising nationalisms in various countries and the need to ensure that local firms prosper, governments have formulated policies that would ensure that local firms are protected from external aggression. The policies are meant to bar firms like Puma and other related foreign firms from operating in such countries.

Having realized this, Puma has decided to embrace collaboration with local firms to facilitate national acceptance. Local firms are permitted by Puma to operate under the brand name Puma, but with full independence from the parent Puma.

The firms would in turn be expected to stock Puma products, besides other products that such local firms may wish to stock, provided the products are not direct competitors of Puma’s products. The firm has also aggressively gotten into massive development of new products to ensure that it remains relevant in the market (Cukor-Avila 2000, p. 46).

Some products like the Puma sports shoes are currently considered cash cows for the firm because of their constant income generation over the years. Some designs of shoes and clothing that were considered out of fashion (dogs) were eliminated. The firm plans to venture into clothing industry other than sportswear. This strategy is to ensure that the firm increases its revenue base.

Generation of Strategic Options

Puma SE has designed programs that would help it capture new market. As mentioned above, the company currently produces other lines of products besides the sportswear. It produces designer clothes. The firm has also made concerted effort to recapture its lost market share, by creating patents in various locations around the world (Balnaves & Caputi 2001, p. 79).

With its impressive balance sheet, this company is in a position to finance most of its expansion plans. Its adoption of new technologies is meant to ensure that it reduces cost of production as it increase profits.

Evaluation and Ranking Options

The strategies that this firm has plans to adopt or has adopted already comes at a cost. Installing technological equipments have huge financial consequences. However, it is cost effective in the long run. Starting new lines of production may mean putting more on investment.

However, it would help the firm venture into new markets. The most important point is that the firm has to be in a position to withstand the financial consequences of the move it makes.

Choice of Strategies

Based on the above analysis, the best option for this firm would be to open new lines of production. Because most of its products have reached their full life circle, new products would ensure continuity and increased profitability. It would also ensure that as the cash cows bring in money, there are other fall back options.

Puma should devise a plan on how it would implement its planned strategies. The chart below would help summaries the process this firm should take in the implementation.

There should be a team within research and development department part that should be responsible for idea screening. The idea should undergo a full process of scanning to determine its viability. If viable, market research should be done to ensure that the product would receive expected acceptance.

The management should allocate enough finance to this department to ensure that all the stages are carried out successfully. The next stage would involve production of sample which would then be taken to the market for testing. If the product passes this stage, it can then be commercialized.

Because of the heightened competition that exists in this industry, Puma should consider getting an edge over other competitors in this industry. The following recommendations should be considered by this company when implementing the new strategies:

  • The management should consider adopting emerging technologies of production as a way of ensuring that their production method meets the market standards.
  • The top management should actively involve all the employees in idea generation because it is the employees who are always in touch with the customers.
  • Research on new products, improvement of existing products or new technologies should always be in line with the market requirements.
  • In launching new products in the market, the research and development team and the marketing department should ensure that they create a special niche for the product in the market.
  • Puma should consider having a collaborative relationship with its arch rival, Addidas in order to face other emerging competitors as a unit. This would help the two companies have stronger bargaining power both with the suppliers and the market.

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IvyPanda. (2019, June 5). Puma: Company Analysis. https://ivypanda.com/essays/puma-company-analysis/

"Puma: Company Analysis." IvyPanda , 5 June 2019, ivypanda.com/essays/puma-company-analysis/.

IvyPanda . (2019) 'Puma: Company Analysis'. 5 June.

IvyPanda . 2019. "Puma: Company Analysis." June 5, 2019. https://ivypanda.com/essays/puma-company-analysis/.

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Bibliography

IvyPanda . "Puma: Company Analysis." June 5, 2019. https://ivypanda.com/essays/puma-company-analysis/.

  • On the Move

Puma Biotech pares gain amid Wyeth victory in Tagrisso patent case against AstraZeneca

AstraZeneca production plant

Roland Magnusson/iStock Editorial via Getty Images

Puma Biotechology ( NASDAQ: PBYI ) pare an earlier gain and close down 7% amid a jury verdict in a patent trial against AstraZeneca ( NASDAQ: AZN ) over a patent for drug Tagrisso.

Pfizer's ( PFE ) Wyeth won a $107.5 million jury verdict in a Wilmington, Delaware court, according to a court filing on Friday. The jury found the '314 and '162 patents to be infringed by AstraZeneca and not invalid, Puma Biotech said in an 8-K filing on Friday.

Further proceedings in the case will be scheduled before the court to determine the appropriate royalty rate to be applied through the remainder of the term of the patents. The court scheduled a bench trial for June 17-18 and 20, on AstraZeneca’s remaining equitable defenses of unclean hands, patent misuse, and indefiniteness.

In September 2021, Pfizer's ( PFE ) unit Wyeth and Puma filed a case against AstraZeneca ( AZN ), seeking damages for alleged infringement on Puma's exclusive license to Wyeth's patents with regard to Tagrisso's composition.

While Puma Biotech ( PBYI ) was dismissed as a co-plaintiff in the suit against AstraZeneca ( AZN ) in March, it remains a counterclaim-defendant in the action, according to a March 8-K filing. Under PBYI's worldwide exclusive license agreement with Pfizer (parent of Wyeth), PBYI also maintains contractual rights to recover monetary damages in the AstraZeneca ( AZN ) litigation, and those contractual rights are unaffected by the court’s March 18, order on the standing motion.

AstraZeneca “is disappointed by the jury’s verdict” and is “confident in our IP position in relation to Tagrisso,” a company spokesperson told Bloomberg. “AstraZeneca is committed to ensuring that patients who would benefit from treatment with Tagrisso in its approved indications will continue to have access to this product.”

Tagrisso is a prescription medicine used to treat adults with non-small cell lung cancer that has certain abnormal epidermal growth factor receptor genes.

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Case Study : Helping a Large Retailer Achieve and Sustain PCI DSS Compliance with Comprehensive Security Solutions

Learn more about our approach on advanced encryption, robust access controls, and real-time fraud detection systems.

PUBLISHED ON:

May 30, 2024

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Challenge: ValueMentor, a leading cybersecurity firm, was approached by a large retail client facing the challenge of achieving and maintaining compliance with the Payment Card Industry Data Security Standard ( PCI DSS ). With a vast network of stores and an extensive online presence, the client processed a high volume of payment transactions daily, making the protection of cardholder data paramount. Failure to comply with PCI DSS regulations not only posed significant financial risks in terms of fines and penalties but also threatened the reputation and trust of the brand among customers.

Solution: ValueMentor conducted a thorough assessment of the client’s existing infrastructure, policies, and processes to identify gaps and vulnerabilities in their PCI DSS compliance efforts. Leveraging their expertise in cybersecurity, ValueMentor proposed a comprehensive solution tailored to the client’s specific needs and compliance requirements.

The solution included the implementation of robust encryption measures to secure payment data both at rest and in transit. Multi-factor authentication and least privilege access controls were enforced to prevent unauthorized access to sensitive systems and information. Continuous vulnerability scanning and penetration testing were integrated to proactively identify and remediate security weaknesses.

Additionally, ValueMentor helped in deploying security information and event management (SIEM) systems along with intrusion detection and prevention systems (IDPS) to enhance monitoring and incident response capabilities. Furthermore, ValueMentor’s Security Operations Center (SOC) services, offered as a Managed Security Service Provider (MSSP), to provide continuous monitoring and expert management, delivering robust protection while optimizing time and cost efficiency. This client-centric approach ensures precise, customized solutions that enhance security and mitigate risks, making ValueMentor a steadfast partner in the quest for digital security.

Result: Through ValueMentor’s proactive approach and tailored security solutions, the client successfully achieved and maintained compliance with PCI DSS standards. By implementing robust security measures and best practices, the client significantly reduced the risk of data breaches and unauthorized access, safeguarding the confidentiality and integrity of cardholder data. Moreover, the enhanced security posture instilled confidence in customers, leading to improved trust and brand reputation.

Latest Security Breaches:

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Reference: Global Data Breaches and Cyber Attacks in 2024 – IT Governance UK Blog

Lesson Learned: Value Mentor’s collaboration with the retail client demonstrates the importance of proactive and customized security solutions in achieving and sustaining PCI DSS compliance . By understanding the client’s unique challenges and compliance objectives, ValueMentor was able to deliver effective security measures that not only addressed immediate compliance requirements but also provided long-term protection against evolving cyber threats.

Conclusion:

The implementation of security best practices reduced time spent on compliance management by 35%. By implementing proactive security solutions and achieving PCI DSS compliance , the client minimized the risk of data breaches, potentially saving millions of dollars in financial losses.

This case study serves as a testament to the value of partnering with experienced cybersecurity firms like ValueMentor. By leveraging their expertise and comprehensive security solutions, organizations can not only achieve compliance but also gain a significant competitive advantage in today’s data-driven economy.

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CASE STUDY: Pharmacovigilance Translations on a Global Scale

This case study explores how a global pharma company with 110,000 employees in 90 countries engaged Welocalize to enhance its pharmacovigilance translation processes.

case study: managing pharmacovigilance translations blog header

This case study explores how a global pharmaceutical company with over 110,000 employees across 90 countries engaged Welocalize to enhance its pharmacovigilance translation processes. The goal was to ensure fast, accurate translations of adverse events while streamlining procurement and establishing consistent pricing and terminology management.

case study of puma company

Together, we achieved:

  • Over 45k words of pharmacovigilance translations delivered daily
  • The management of 39 language combinations after successfully delivering translations for the target languages
  • Faster turnaround times, increased consistency, and cost savings

Scroll 👇  to read the case study. To discover more about our work within the global pharmaceutical sector, click here >>>

The Challenge

The client faced several critical challenges, most notably the need for a language provider capable of meeting tight 24-hour turnaround times for translating adverse events. Given the company’s presence in 90 countries, efficient management of pharmacovigilance translations across various regions was essential. Additionally, the client sought to streamline procurement processes, establish consistent pricing structures, and maintain effective terminology management.

The Solution

Welocalize approached these challenges by implementing a comprehensive strategy. Dedicated translation teams were established in key locations—Barcelona, China, and Argentina—to meet the fast translation requirements and ensure high-quality outputs .

To further enhance efficiency , a client-specific machine translation (MT) engine was developed, tailored specifically for pharmacovigilance content. This innovation not only sped up the translation process but also improved accuracy and consistency. Additionally, Welocalize introduced consistent and streamlined pricing structures, simplifying procurement and cost management for the client.

The Results

The client’s partnership with Welocalize brought about significant improvements and efficiencies. With dedicated global teams and advanced technology in place, Welocalize successfully delivered highly technical pharmacovigilance content within the required 24-hour period.

The translation volume was impressive, with over 45,000 words of pharmacovigilance content translated daily. The client-specific MT engine played a crucial role in achieving faster turnaround times and enhanced consistency, resulting in substantial cost savings.

Following the client’s expansion plans, Welocalize demonstrated its ability to scale operations as it managed translations in 39 language combinations. This capability ensured that the client could maintain high standards of translation quality and efficiency even as its needs grew.

Efficiency, consistency, and quality

The collaboration between the global pharmaceutical company and Welocalize highlights the effectiveness of having dedicated teams, advanced technology, and streamlined processes to meet the pharmaceutical industry’s demanding requirements. This case study exemplifies how strategic partnerships can lead to significant operational improvements, ensuring that fast-paced and critical translation needs are met with precision and reliability.

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Discover more about our work within the global pharmaceutical sector…

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A Strategic Approach to Reaching Net Zero for a Leading Media Company

Develop a strategy for a leading media company to achieve net-zero carbon operations before 2030, minimizing disruption.

  • Investment-grade surveys
  • Technical expertise in operations optimisation
  • Identification of energy conservation methods
  • Energy management & implementation
  • Removed 1,500 tonnes of CO2e
  • Saved approximately £700,000 annually
  • Achieved an 11% reduction in carbon emissions across sites
  • Enhanced operational efficiency and resilience to climate change impact and rising energy costs.

A leading media company is working towards an ambitious target to reach net zero carbon operations before 2030. Known for the promotion of sustainability through its operations, the company increasingly understood that it needed to be more ambitious with its sustainability agenda and sought a strategy to reduce CO2 emissions, whilst minimising disruption to operations. 

Anthesis developed a long-term investment strategy to identify the most commercial route to net zero carbon emissions across two of the company’s major campuses. The annual operational energy spend for the campuses range between £0.5million and £5million per annum. The client engaged Anthesis due to our experience working within complex operations and capabilities in carrying out forensic assessments of buildings and operations, allowing us to create a credible plan to upgrade and enhance assets. 

The brief required that the strategy for reaching net zero carbon had to account for maintaining resilience in operation and minimising disruption. Opportunities had to be developed within an environment of complex building services systems, with very specific engineering processes and systems.  

The strategy set out a programme of work which delivers high impact and high returns within current investment parameters, whilst enabling the introduction of future low carbon technologies to support the next stages of the net zero carbon transition.

  • Completion of investment–grade surveys of the sites, employing deep technical expertise in the optimisation of operations and in the identification of new energy conservation methods, to assess the baseline energy consumption and the potential to reduce carbon. 
  • Utilising a common-sense approach to energy management to identify ways to reduce or eradicate usage, to use energy more efficiently, to reuse or recycle waste resources from the building or the local area, to improve control systems to prevent waste, and to improve employee engagement. 
  • Development of a comprehensive implementation plan to transform the operations of the campuses, delivering substantial cost and carbon savings.  

Future projects falling outside of the current investment parameters will be reviewed continuously to seek additional savings. 

The project identified the following substantial opportunities to improve the operational efficiency of the campuses:

  • The removal of 1,500 Tonnes of CO2e with approximate savings of over £700,000 annually
  • An 11% reduction of the company’s carbon emissions across the sites

The company will also benefit from protection against market risks associated with climate change impact as well as resilience to rising energy costs.

We were pleased to work with the Anthesis team on this project and are very happy with the support they provided. The team’s expertise in SBTs in Private Equity, combined with their attentiveness to our needs, made us comfortable to commit to the SBTi. They also made the submission process to the SBTi very smooth by helping out with the application to fulfil all requirements. Caroline Löfgren, Chief Sustainability Officer See case study

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    Project. Anthesis developed a long-term investment strategy to identify the most commercial route to net zero carbon emissions across two of the company's major campuses. The annual operational energy spend for the campuses range between £0.5million and £5million per annum. The client engaged Anthesis due to our experience working within ...