11 Desktop Support Engineer Resume Examples for 2024
Crafting a resume as a desktop support engineer demands precision. It's essential for the document to reflect your skills in troubleshooting, customer service, and IT knowledge effectively. This article provides examples of proven resumes and guidance on presenting your experience. Expect insights on highlighting certifications and tailoring your technical acumen to employer needs. With my hiring experience, I'll ensure your resume speaks directly to the core requirements of the role.
![desktop support engineer resume for experienced Portrait of Marie-Caroline Pereira](https://cvcompiler.com/assets/images/authors-15.jpeg)
- 20 Jul 2024 - 1 new section (Show leadership and growth) added
- 04 Jul 2024 - 1 new section (Get your resume scored) added
- 22 Jun 2024 - 1 new resume template (Desktop Infrastructure Engineer) added
Next update scheduled for 28 Jul 2024
Here's what we see in top resumes for desktop support roles.
Highlighting Quantifiable Impact : Good resumes show clear results with numbers. They tell us how much you improved a system or reduced wait times. For example, noting increased ticket resolution by 25% , reduced system downtime by 30% , cut average response time by 15 minutes , or handled 30+ user requests daily shows your impact.
Matching Skills From The Job Description : You should match your skills with those listed in the job description. Include your actual skills like Windows and MacOS troubleshooting , Active Directory management , network configuration , hardware repair , and help desk support software proficiency.
Understanding Current Technology Trends : Show you're up-to-date with recent trends. Mention experience with cloud-based support tools or mobile device management . These phrases show that you're keeping pace with technology that's important for today's support roles.
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Desktop Support Engineer Resume Sample
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Technical Support Analyst Resume Sample
Positioning your education.
Put your education section after your work experience on your resume. This is because your hands-on work solving technical issues with computers and helping users is vital. Show your latest job, then list your education focusing on relevant degrees and certifications. Highlight your understanding of computer systems and issue resolution skills from your courses.
If you are new to desktop support, place your education first. Degrees in computer science or IT certifications like CompTIA A+ are important to show employers. They prove you have the knowledge needed for this job.
Systems Support Specialist Resume Sample
Highlighting specific experience.
Show your ability to work with a wide range of hardware and software. In tech support, being able to solve problems with different technologies is key. List specifics like Windows, MacOS, or Linux support experience. If you have provided remote desktop services, mention this as it is highly valued.
Additionally, emphasize any direct user support experience. In this role, good customer service skills are as important as technical skills. If you have trained users on new systems or software, make sure to include this information.
Help Desk Analyst Resume Sample
Resume length guidance.
Your resume should be one page long if you have less than 10 years of support experience. This makes it easier for hiring managers to see your skills quickly. Use this space to show roles where you fixed technical issues and helped people with their computers.
For those with over a decade in the field, two pages allow you to detail your history in tech support. You can show how you have grown and taken on more complex tasks over time.
IT Support Specialist Resume Sample
Emphasize soft skills.
In addition to technical skills, stress your soft skills. For someone in desktop service, being patient and clear when helping users is important. Mention any experience you have in explaining technical details in a way that non-technical people can understand.
Also, if you have managed IT inventory or worked with IT vendors, include this. It shows you can handle various aspects of tech support beyond just fixing computer issues.
Entry-Level Help Desk Technician Resume Sample
Beat the resume screeners.
You need to make your resume friendly to resume screeners and Applicant Tracking Systems (ATS). These are used to filter out resumes before a hiring manager sees them. Here's how:
- Use keywords that match the job description for a desktop support engineer. For example, include 'troubleshooting,' 'help desk support,' or 'hardware and software installation.'
- Make sure your resume format is simple. Use clear headings and avoid tables or graphics that an ATS might not read correctly.
By doing these things, you help ensure your resume shows your fit for the job. This can lead to it being reviewed by a hiring manager.
Desktop Support Engineer with Cybersecurity Specialization Resume Sample
Tailor your resume.
It's important to show on your resume that you have the right skills for a desktop support role. Be clear about your experience and how it matches the job you want. Use words and phrases from the job description to make it easier for hiring managers to see you're a good fit.
- Include specific software or hardware you've worked with, like Windows operating systems or troubleshooting PC issues .
- Show you have experience leading by mentioning any time you've managed a team, like being team lead for IT support staff .
- If you're moving into desktop support from another field, link your past job skills to this one. For example, if you worked in customer service, you can talk about your problem-solving skills.
Senior IT Support Engineer Resume Sample
Key technical skills for desktop support.
When crafting your resume as a desktop support professional, focus on technical skills that show you can handle the job's demands. Here's what you should consider including:
- Operating system knowledge such as Windows , macOS , and Linux
- Hardware troubleshooting skills to fix issues with computers and peripherals
- Understanding of networking concepts , including TCP/IP , DNS , and DHCP
- Capability to use remote desktop support tools like TeamViewer and RDP
- Experience with help desk software such as Zendesk or ServiceNow
- Proficiency in Microsoft Office Suite for user support
- Knowledge of antivirus software and malware removal techniques
- Skills in data backup and recovery solutions like Acronis or Veeam
Include these skills in a dedicated section on your resume. This makes it easy for hiring managers to see your qualifications quickly. Remember, you don't need to list every skill above. Choose the ones that you are good at and relate to the job you want. Most companies use Applicant Tracking Systems (ATS) to scan resumes for these keywords, so including them can help your resume get noticed.
Executive Desktop Support Manager Resume Sample
Illustrate impact with numbers.
When you apply for a desktop support role, showing your impact through numbers makes your experience more tangible. It helps hiring managers see the real value you could bring to their team. You might think it's hard to quantify your work, but even small wins can be measured.
Here are a few ways you can think through your past work and find the right numbers:
- Consider how many tickets you resolved daily or weekly, and calculate an average. For example, 'Managed an average of 30 support tickets per day with a 95% satisfaction rate.'
- Think about any process improvements you made. Did they reduce the time it took to resolve issues? You could say, 'Implemented a new troubleshooting process, reducing issue resolution time by 25% .'
Numbers give a clear picture of your work. They help you stand out by showing how you made things better, faster, or more efficient. Keep the figures simple and direct, like how many devices you've supported or the percentage of first-call resolutions. Your goal is to make your contributions easy to understand at a glance.
Senior Desktop Support Technician Resume Sample
Show leadership and growth.
As a desktop support engineer, showing your ability to lead and grow in your role is key to standing out. If you've been promoted or taken on leadership tasks, make sure to highlight these on your resume. Here are some ways to showcase your advancement and leadership skills:
- Mention any title changes or promotions, for example, from 'junior desktop support technician' to 'senior desktop support engineer'.
- Include projects where you led a team or project, even if informally, like coordinating a major software upgrade or training new staff.
Think about times when you took the lead. You can also use statements like 'Selected as team lead for a critical system rollout' or 'Appointed as the main point of contact for key client support issues'. These show you have been trusted with more responsibility over time.
Desktop Infrastructure Engineer Resume Sample
Showcase leadership and promotions.
When you apply for a desktop support engineer position, showing your career growth and leadership roles is key. Here's how you can do it:
- Include any job titles that show a progression, like 'senior desktop support engineer' or 'team lead.' This suggests you've been trusted with more responsibilities.
- List specific projects where you led a team or trained new staff. For example, 'Led a team of four in a company-wide software upgrade that improved system efficiency.'
Think back to any role where you had to guide others or make decisions that helped shape your team's work. Even if you weren't in a formal leadership position, situations where you took the lead are worth mentioning.
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Click here to directly go to the complete desktop support resume sample.
How to write a desktop support resume?
One desktop support job receives over 1,000 job applications. Is your resume good enough to outshine them all?
If it isn't, it's time to focus on your resume to take that coveted job home.
Domain expertise won't fetch you your dream job if your IT desktop support resume skills fail to reflect on your resume.
Before we begin, take a look at the below-mentioned desktop support resume sample to observe what an ideal desktop support engineer resume should look like.
To get a shortlist today, your desktop technician resume needs to reflect the professionalism that you carry in your bones. Only then will you come close to getting shortlisted for the job of your dreams.
Here’s a summary of our IT Desktop Support Resume 2023 Blog:
- Write the resume summary only if you have more than 3 years of experience in the IT industry.
- Create two different sections for your key skills & technical skills.
- Add a project section to showcase your technical expertise in the IT industry.
- Use the correct resume format for maximum impact on the Desktop Support recruiter.
- Add certificates such as Cisco Certified Network Associate, Microsoft Certified Professional, etc. That's not all.
We have illustrated 10+ IT desktop support resume samples in this guide to help you visually comprehend the guidelines and DOs and DONTs that we have given in this blog.
This is aimed at helping you learn from practical examples, making this blog a fun learning experience for you.
By the end of this blog, you will be able to singlehandedly compose a shortlist-worthy desktop support technician resume and you will learn:
- What is a IT desktop support resume & why do you need it?
- What are the key sections of desktop support resume?
- How to effectively write the desktop support resume header?
- How to present your personal information in the desktop support resume?
- How to write the professional experience section in the desktop support resume?
- What a desktop engineer resume summary is written?
- How to identify and write the key skills in the desktop engineer resume?
. . . All so you can get the job that you want!
In the meanwhile, you can use Hiration's Online Resume Builder to write a masterpiece of a computer support technician resume, help desk analyst resume or the best IT resume for a hassle-free resume writing experience.
Our Online Resume Builder comes with a customized and pre-designed IT desktop support resume template that you can easily modify to suit your needs & preference and create the best IT resume.
All you have to do is put your details in this IT desktop support resume template. That's all!
Moving on, here's a list of what you will learn in this blog:
Desktop Support Salary
![desktop support engineer resume for experienced Desktop support salary](https://s3-us-west-2.amazonaws.com/hiration/ghost/2021/05/office-assistan_53869110--5-.png)
The average salary of a desktop support technician as quoted by various websites is mentioned below:
- Glassdoor : $48,185/year
- Payscale : $19.83/hour
Desktop Support Roles & Responsibilities
It is important to scan through the job description of your desktop support job, doing so will ensure that you are well aware of the required skill set and responsibilities that come with the job.
Following are a few roles & responsibilities that an IT desktop support professional need to fulfill:
- Perform the installation of devices such as PCs, telephone systems, wireless networks, printers, and scanners
- Provides advice and guidance to colleagues regarding incidents
- Ensure the maintenance of the installed devices and guide the team regarding incidents
- Resolving technical issues with respect to software applications or network systems
- Prepare reports for senior leadership and maintain client databases
- Documentation of technical issues and utilizing call logging system
What is a Desktop Support Resume & why do you need it?
A desktop support technician resume is a piece of document that carries important information about you such as your educational background, desktop support resume skills, and your professional trajectory.
Your resume talks about your last job profile and highlights the story of your professional life.
Simply putting down the above-listed information in your tech support resume is not enough. Information needs to be customized according to the needs of the ATS.
Since most companies today have started using the Applicant Tracking System (ATS) to shortlist candidates, you don't stand a winning chance at getting shortlisted if your desktop support technician resume is not ATS-compliant.
In other words, you need to write an ATS-compliant IT desktop support resume.
Read on to learn how an ATS-compliant resume is composed.
While you're at it, get your existing tech support resume professionally reviewed by Hiration’s AI-powered Resume Review Service to get a quick analysis of your resume within minutes!
Desktop Resume Sample
- Administered hardware & software support for 1000+ devices and a varied user base of 5000+ users
- Facilitated hardware support including support, maintenance, troubleshooting and repair of PCs & peripherals
- Provided detailed descriptions of issues in trouble ticket system & followed up to ensure swift resolutions
- Solved departmental technical emergencies to minimize data loss by 95% , meet deadlines & support user needs
- Partnered with Tier 2 & Tier 3 help desk peers based in US & China to resolve complex issues that needed escalation
- Designed PC images based on hardware and departmental security needs on a weekly basis
- Planned, procured, configured , and implemented upgrades on Dell & Lenovo workstations, laptops & servers
- Created & managed hardware inventory for laptops, desktops, servers & printers for 5+ office locations & 10+ job sites
- Received outstanding ratings on performance reviews each year for customer service & technical problem solving
- Supported 500+ user stations in a Windows 10 environment for 10+ clients on a monthly basis
- Resolved trouble tickets 50% faster than other desktop support technicians & replaced hardware for 500+ devices
- Identified a recurrent software issue & fixed malware problems that saved 20,000 hours of productivity time per year
- Top 5 percentile of the class
- CompTIA A+ Certification | Computing Technology Industry Association (CompTIA) | Jan '14 - Feb '14
- Languages: Spanish, English, French, and Portuguese
Desktop Support Resume Format
There are types of resume format:
- Reverse-chronological format
- Functional resume format
- Hybrid/Combination resume format
The desktop support resume format that you pick should be one that addresses your needs. It needs to be ATS-compliant and should be one that best projects your professional expertise and desktop support resume skills.
It should be ATS compatible and recruiter-friendly too.
From the above-listed resume formats, two of them satisfies this need. We have listed them below:
- Reverse-Chronological Format
- Hybrid/Combination Resume Format
The Reverse-Chronological Resume Format is a resume format that follows the reverse timeline order for structuring resumes.
The Hybrid/Combination Resume Format follows the reverse-timeline order and gives equal weight to your skills.
If you are a mid-level or senior-level professional with years of work experience to your name, you can use both the reverse-chronological and hybrid/combination resume format.
If you are an entry-level professional or someone who has switched jobs too many times in a year, the hybrid/combination resume format is the ideal resume format for you.
Since the reverse chronological resume format gives weight to the timeline of your work experience, it is not ideal for frequent job switchers as it exposes career gaps. Similarly, it is not ideal for entry-level professionals because you don't have much work experience to talk about in your desktop support technician resume.
IT Desktop Support Resume Sections
Organize your desktop support resume into the following sections:
- Personal Information
- Profile Title
- Summary/Objective
- Professional Experience
- Certifications (if any)
- Additional Information (if any)
To learn more about resume sections, read Hiration's 2023 Guide to sections in a resume .
Additionally, you can also use Hiration’s Online Resume Builder to stand a high chance of getting shortlisted for the job of your dreams.
It comes with a pre-designed desktop resume template that you can personalize to suit your specific qualifications and work history.
Read on and learn what each section should look like with 10+ technical support resume samples that we have mentioned in this guide.
How to write a Desktop Support Resume
Writing an impeccable tech support resume demands that you follow the stages we have mentioned below:
- Stage 1: Master Desktop Support Resume
- Stage 2: First Draft of Desktop Support Resume
- Stage 2: Final Draft of Desktop Support Resume
Master Desktop Support Resume
Composing your master desktop support resume is the first stage of resume-writing.
In this stage, you have to compile all your information and store it in one place. Doing this helps in information-accessibility which helps you in two ways:
Resume writing in the present : Since you have readily available information, all you have to do now is pick relevant information from your master resume and organize this information to suit the needs of your current target profile.
Resume update in the future : Information accessibility means that you won't have to rely on memory alone when the need to update your tech support resume arises in the future. This helps facilitate a swift resume update.
First Draft of Desktop Support Resume
As part of the second stage of resume writing, you need to compose the below-mentioned sections:
- Awards & Recognition (if any)
Final Draft of Desktop Support Resume
The third and final stage of writing your tech support resume demands that you compose the below-listed sections at the end:
A help desk technician resume objective/summary is to be written at the end. Since it's a closing statement or overview of your resume, it is best to compose it after concluding the rest of your tech support resume.
Right before you compose your desktop support resume objective/summary, compose the key skills section. Doing this after composing the other sections helps you effectively endorse your desktop support resume skills as it becomes that much easier to identify them.
Desktop Support Resume: Header
Your resume header is a crucial element of your technical support resume.
It's the first thing that a recruiter should see when evaluating your resume and it should communicate who the resume belongs to in one glance.
This is why it is best practice to write your real full name as your resume header.
Here's what you can do to perfect it:
- Write it at the extreme top of your technical support resume.
- Increase its visibility by using the largest font size of 16-20 points .
- If you have a middle name, write your first name, followed by the first initial of your middle name in capital letters, followed by your last name.
- Example: Maria Henry Deville should be written as "Maria H. Deville" in your tech support resume.
To get a better understanding of resume headers, read Hiration’s 2023 Guide To Writing The Perfect Resume Header .
Here's a desktop support resume sample illustrating the ideal resume header for your resume.
This is a snapshot of a tech support resume that we have made with Hiration’s Online Resume Builder . You can use our builder to edit the template of desktop support resume samples or use it to create your own help desk support resume.
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Desktop Support Resume: Personal Information
The personal information section of your tech support resume should reflect important contact-centric information such as:
- Updated mobile number
- Professional email ID
- Current Location
LinkedIn URL
Updated mobile number.
If a recruiter likes your IT desktop support resume, shortlist you, he/she will use the mobile number you have provided to get in touch with you.
This is why you should be extremely careful and enter the digits correctly.
Here are some rules that you should follow to compose this section:
- Use your country’s ISD code as a prefix before your phone number
- Put a plus sign (+) before the ISD code
- Eg: +1 37648 21511
Professional E-mail Address
As the official mode of communication for professional exchange, a recruiter or hiring manager will use your email ID to get in touch.
The preliminary interaction almost always happens over email, so make sure that your tech support resume correctly illustrates your email ID.
Hiration Pro Tip : Avoid using flimsy nicknames while drafting your email address in your resume. Make sure that your email ID is professionally written.
Current Location of Residence
The location of your tech support resume refers to the current city and state of your residence.
Here are some things that you should know to compose this with perfection:
- Do not mention irrelevant location details such as your house number, street number, and your locality name in your tech support resume.
- Use the city/state code format for showcasing your location in your tech support resume.
- Eg: If you're from Los Angeles, California; this should be written as "Los Angeles, CA" in your resume.
- If you're applying for jobs abroad, use the city/country code format to illustrate your location. Eg: Los Angeles, US.
Adding a LinkedIn URL to your personal information section will act to your advantage since it gives you the space to showcase your achievements, projects, and networking skills along with a glimpse of your personality.
You can also add the link to your GitHub or Personal website in this section.
Desktop Support Resume Sample for Personal Information
For a better explanation of this section, read Hiration's 2023 Guide to composing your contact information .
To learn what an ideal personal information section should ideally look like, take a look at the IT support resume sample below:
This is a snapshot of a tech support resume that we have built using Hiration’s Online Resume Builder .
It comes with a pre-designed & pre-filled desktop support resume template that you can easily modify to suit your needs & preference.
Moreover, this pre-designed desktop support resume template has pre-arranged font size, spacing, design and you also have the option of changing your template as we have 25+ design templates that you can choose from.
![desktop support engineer resume for experienced Contact-Detail-in-Desktop-Support-Resume](https://s3-us-west-2.amazonaws.com/hiration/ghost/2021/07/Contact-Detail-in-Desktop-Support-Resume.png)
Desktop Support Resume: Profile Title
Profile titles are important elements of tech support resumes. It communicates the following information to the recruiter.
- Your current designation.
- Your functional industry.
- Your seniority level.
Give your profile a professional touch by considering the following points:
- Write your profile title in the second-largest text size.
- This should ideally be in the font range of 14-16 points .
Here's an IT support resume sample showcasing the ideal profile title:
In the meanwhile, get your hands on our highly unique AI-powered Resume Review Service to get an in-depth and constructive analysis of your techsupport resume within minutes of uploading it on our tool.
Keep an eye out on the bottom-left corner of this page!
Desktop Support Resume: Professional Experience
The professional experience section of your help desk technician resume is one of the most important sections.
It consists of career-specific information such as where you have worked, how long you have worked, and in what capacity you worked, etc.
- Frame points
- Use the STAR format
- Use Grouping & Highlighting
Framing Points
There are two types of people when it comes to writing tech support resumes.
Type 1 : Paragraph users Type 2 : Point users
Here are two desktop support resume examples.
Your job here is to quickly evaluate it.
"As part of my job description as a desktop support manager at XYZ, I was responsible for handling trouble ticket system. I was part of the core team that single-handedly identified issues in this system to arrive at meaning resolutions of the same. At times I ended up collaborating with Tier 2 & 3 help desk peers who were based in China to resolve complex issues that needed escalation. Facilitating support, maintenance, troubleshooting, and repair of PCs and peripherals was also part of my core job as a support specialist. Other roles included catering to an active user base of over 10,000 users around the world. I helped them with both hardware & software support".
- Identified issues in trouble ticket system to ensure swift resolutions
- Minimized data loss by 98% by solving departmental technical emergencies
- Catered to a user base of 10,000+ users with hardware & software support
- Facilitated support, maintenance, troubleshooting and repair of PCs & peripherals
- Collaborated with Tier 2 & Tier 3 help desk peers to resolve complex issues that needed escalation
Framing Points: Analysis
An impactful technical support resume is one that is reader-friendly and highly comprehensible.
If the professional experience section is not readable, your technical support resume would have a very slim chance of getting evaluated.
This means that even though you might be highly proficient, your resume has a high chance of getting overlooked.
The likelihood of your resume getting overlooked is high when you use paragraphs.
On the contrary, when you use one-liner points as demonstrated in example 2, your desktop support technician resume becomes more readable and comprehensible.
It is properly spaced out and information is presented using crisp one-liner points which makes it easy to read & comprehend.
It also uses action verbs such as 'facilitated', 'catered', and 'communicated' which gives your desktop support technician resume a more assertive and professional tone.
STAR Format
Now that you know the importance of good readability and the role played by one-liner points in all this, the next step is to optimize each one-liner point.
This can be done using the STAR format.
STAR stands for the following:
- Situation : The situation/backdrop/context of your contributions.
- Task : The actual task that was assigned to you.
- Action : The strategy you used to execute the assigned task.
- Result : The result/outcome of your action in the form of an achievement figure.
The STAR format makes each one-liner point more relevant as it helps you showcase the extent of your professional capabilities with the help of performance figures.
Using numbers shows exactly how your contributions helped in the growth of the organization.
Thus, you should use the STAR format to structure each one-liner point.
![desktop support engineer resume for experienced Actionable-tips-for-Desktop-Support-Resume](https://s3-us-west-2.amazonaws.com/hiration/ghost/2021/07/Actionable-tips-for-Desktop-Support-Resume.png)
Grouping & Highlighting
Now the next step is to organize each one-liner point in such a way that its visibility increases.
You can do this by using grouping & highlighting.
Here are two desktop support resume examples to demonstrate this:
- Assisted 50+ weekly customers with troubleshooting
- Facilitated hardware & software support to 500+ customers every month
- Designed 10+ PC images every week based on departmental security needs
- Received outstanding ratings on performance reviews for technical problem solving
- Configured & implemented upgrades on Dell & Lenovo workstations, laptops & servers
- Managed hardware inventory for laptops, desktops, servers & printers with 100% efficiency
Technical Support, Troubleshooting & User Assistance
Security Upgrades & Inventory Management
Key Achievements
Grouping & Highlighting: Analysis
The above desktop support examples show that while using points is a good way of endorsing your roles & responsibilities in your support specialist resume, it is not enough to enhance its effectiveness.
Example 1 uses points while example 2 uses grouping & highlighting.
Grouping is the practice of organizing similar one-liner points under unique subheadings. Doing this helps a recruiter identify your key roles & responsibilities in one go.
Highlighting is the practice of highlighting important words by marking them in bold. Doing this helps the recruiter identify your key achievements in each one-liner point in one go.
Grouping & Highlighting is a powerful tool in your hands because it helps enhance the visibility of your resume. Enhanced visibility further helps in enhancing the effectiveness of your resume.
Desktop Support Resume Sample for Professional Experience
Most technical support resumes fall short because they lack structure & organization: something you don't have to worry about when you use the STAR format to structure each one-liner point and optimize them using grouping & highlighting.
Here's a desktop support resume sample showcasing the ideal professional experience section:
To learn more about this section and what you can do to perfect it, read Hiration's Blog on how to compose the work experience in your resume .
Desktop Support Resume: Education
The education section of your resume should ideally communicate the following points:
- Name of the school/university you have attended.
- Name of the courses you have pursued.
- The location of your school/university.
- Enrolment and graduation dates in month & year format .
The education section is one of the most important must-have sections of your resume. Make sure that you incorporate it into your technical support resume.
Get a grip over this section and learn the intricacies of this section by reading Hiration's 2023 Guide on how to list education on your resume .
Here's a desktop support resume sample showcasing the ideal education section for your technical support resume:
Desktop Support Resume: Certifications
Now comes the additional sections of your desktop support technician resume.
While this section is not a pre-requisitive, don't make the mistake of leaving this information out if you have done relevant certifications.
Relevant certification can bolster your shortlist chances tremendously. So if you have them, make a separate 'certifications' section and list down the following information in it:
- Certification course name.
- Name of the institute of affiliation.
- Location of the institute of affiliation.
- Enrollment and completion date of the course in month & year format.
Arrange these points in the below format:
{Name of certification} | {Affiliating Institution} | {Location} | {Date} (month & year format)
For a more detailed explanation, read Hiration's 2023 Guide on listing certifications on a resume to get a better understanding of this section.
Here's a technical support resume sample demonstrating the ideal certifications section for your desktop support technician resume:
This is a snapshot of a desktop support technician resume that we have composed using Hiration's Online Resume Builder .
Use our Online Resume Builder to say goodbye to the hair-splitting task of individually adjusting the spacing, font size, and template.
Your only task is to fill your details in our professionally designed desktop support specialist resume template to make a shortlist-ready desktop support technician resume.
We have curated a list of certifications for your Desktop Support resume that might help you in staying up-to-date with the industry trends:
- Jetking Certified Hardware and Networking Engineer
- Cisco Certified Network Associate
- Microsoft Certified Professional
- Microsoft Certified Solutions Expert
- Information Technology Infrastructure Library
Desktop Support Resume: Additional Information
Now comes the additional information section. This is where you should put down any miscellaneous information that does not fit anywhere else.
For example, hobbies & languages are things that you can write in this section.
That being said, you should only use this section if you think it can positively impact your job application in any way.
If it fails to do this, there's no point in having this section in your IT support technician resume as it will unnecessarily take up space.
The technical support resume sample that we have attached below illustrates a perfectly-composed additional information section for your IT support technician resume.
Desktop Support Resume Key Sections
Desktop support resume: key skills.
It is in the key skills section that you get the opportunity to endorse your desktop support resume skills without coming across as a showoff.
This is why the 'key skills' section is important.
Here's what you can do to compose this section with perfection:
Compose it after concluding the professional experience section : The main points for this section comes from the professional experience section. Your job is to identify your top desktop support specialist resume skills and replicate them in this section.
Pick the desktop support resume keywords from your target job & incorporate them in this section : Your target desktop support job will have a list of desktop support resume keywords. These keywords are those skills that a hiring body looks for in the ideal candidate. Identify these keywords & replicate them in this section. Don't blatantly cut-copy-paste. Use only those keywords that you're skilled in.
For more details on this section, read Hiration's 2023 Guide on what skills to put on a resume .
Here's an IT support resume sample illustrating the perfect key skills section:
This is a snapshot of an IT support technician resume that we have built using Hiration's Online Resume Builder .
Use our Resume Builder to compose a key skills section as stunning as this.
It is imperative to create a different subsection titled "Technical Skills", it allows the recruiter to better understand your technical expertise.
Key Skills | Technical Skills |
---|---|
Hardware Support | Windows OS |
Software Upgrade | Linux OS |
Network Security | SQL |
Desktop Support Resume Summary
Think of your resume summary as a concluding statement of your IT support technician resume and make it worth their while.
Your job here is to communicate your skills & proficiency in such a way that it proves that you are the right fit for the given job.
Here’s a list of what you can do to write an effective resume summary:
- Write a resume summary only if you have a minimum work experience of 3 years. If you don't, write a desktop support resume objective.
- Write your summary at the end after concluding all other sections. This helps you identify your career highlights which helps you paint a vibrant summary.
- Keep your summary length limited to 3-5 lines and don't exceed this limit.
For a more detailed explanation of resume summaries, read Hiration's 2023 Resume Summary Guide .
Attached below is a technical support resume sample showcasing the ideal resume summary for your technical support engineer resume:
Desktop Support Resume Objective
You should write a desktop support resume objective if:
- You have no work experience.
- You have less than 3 years.
On deeper levels, a desktop support resume objective is the same as a resume summary. The goal of both is to get you shortlisted.
The only problem here is that you don't have much work experience to talk about.
So instead, focus on the skills that make you unique in this section. Instead of talking about what you're looking for in the organization you wish to work with, talk about the value you can deliver in your next organization.
Show how the desktop support resume skills can benefit the organization.
If you're able to do this, you're already on the path to success.
Read Hiration's 2023 Guide on Resume Objectives to learn how you can write an effective desktop support resume objective.
In the meanwhile, make resume-writing an effortless affair with Hiration's Online Resume Builder to write impeccable shortlist-worthy technical support resumes.
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With us, your technical support engineer resume will be evaluated in compliance with the below-mentioned parameters:
- Compliance with industry norms
- Content Relevance
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- Conversion Scope
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- Resume Formatting (font, margins, the order of sections, etc.)
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Online Resume Builder for Desktop Support Resume
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Here is a list of the resources that come with our Online Resume Builder:
- Option to save unlimited resumes
- 25+ resume designs
- Full rich-text editor
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- 100+ resume templates
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- A sharable link
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Key Takeaways
- Use the reverse-chronological order if you're a mid-level or senior-level professional and a hybrid/combination resume format if you're a frequent job switcher or an entry-level professional or if you have gaps in your resume.
- You should always write your real full name as the resume header of your technical support engineer resume.
- Your resume header should ideally be in the font size of 16-20 points and your profile title should be in the font size of 14-16 points .
- Do not mention unnecessary information in the personal information section of your resume. Brief documentation of your mobile number, email ID & location is more than enough.
- Use the city/state code format to illustrate your location for job applications in your country of residence and use the city/country code format to illustrate your location if you are looking for job opportunities in other countries.
- Don't use paragraphs to showcase your roles & responsibilities. Instead, use one-liner points and use the STAR format and grouping & highlighting to make these points more visible and impactful.
- Begin each one-liner point with a power verb.
- Only write a help desk technician resume objective if you have less than 3 years of work experience.
This brings us to the end of this blog.
Follow the guidelines we have outlined in this blog to write an impeccable computer support technician resume or help desk analyst resume.
The technical support resume samples that we have attached in this blog have done a fantastic job of illustrating what each section should look like. Go back and evaluate it to know what it should look like.
Go to Hiration resume builder and create a professional resume for yourself. Additionally, reach out to us at [email protected] and you can get 24/7 professional assistance with all your job & career-related queries.
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Desktop Support Engineer Resume Samples
The guide to resume tailoring.
Guide the recruiter to the conclusion that you are the best candidate for the desktop support engineer job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.
Craft your perfect resume by picking job responsibilities written by professional recruiters
Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.
Create a Resume in Minutes with Professional Resume Templates
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- Create, test and develop current Workstation images. Test, evaluate, and package software and applications for workstation distribution
- Works closely with vendors and managed services to maintain systems and services, manage change, and deploy new systems and services
- Knowledge of server and network communications equipment, protocols (i.e. DNS and TCPIP), transmission media, security and network management practices
- Populate Knowledge Management system with resolutions and workarounds
- Troubleshoot for Windows 2000-8.1 and have good working knowledge of Office products; provide printer/fax support
- Act as an escalation resource to the Help Desk, Site Administrators and Network Operations Center to assist with issues affecting endpoints
- Enterprise Mobility Management administration - enrollment and management of mobile devices
- Develops and manages effective professional working relationships with contractor personnel, co-workers and clients
- Oversees and updates assigned support service requests, handling daily technical support activities on desktop support, data network and server management
- Works independently in troubleshooting and providing solutions to unresolved hardware and software problems through trouble-ticket system
- Sets up desktop computers and peripherals and test network connections
- Provides advanced, senior level technical support to internal and external customers; installs, configures,
- Evaluates, maintains, modifies (e.g., creates macros, templates), and documents desktop application
- Provides a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment
- Working off a Service Management ticket queue, ensuring high urgency tickets are prioritised
- Perform other duties as assigned by manager
- Working with the rest of the Desktop Support team to ensure security postures are managed and upheld
- Work closely with SCCM 2012 (or later) to manage the desktop and laptop fleet for tasks such as
- Perform evaluations for team to ensure consistent high quality is provided to customers
- Occasionally assist with Training material development or training tasks
- Provide an accurate record of each call in incident management tracking tool, review all incidents for your site
- Excellent teamwork skills with a strong sense of responsibility, accountability, reliability, and commitment
- Strong technical knowledge of Windows Desktops and the ability to resolve problems
- Basic Computer Hardware awareness; any related professional courses on same Proficiency would be an added advantage
- Excellent interpersonal skills and an ability to establish credibility quickly
- Good technical knowledge, skills and hands on experience of Software - Windows 7, Microsoft Office 2010, etc
- Good working knowledge of Active Directory
- Excellent knowledge of MS Office (particularly MS Excel)
- Strong prioritisation skills and able to follow process
- A high energy professional capable of influencing within the EUC Tower
- Excellent time management skills and ability to work under time pressure
15 Desktop Support Engineer resume templates
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Read our complete resume writing guides
How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, desktop support engineer resume examples & samples.
- Current MCPs for MS Windows XP
- Blackberry support experience
- 3 Years Fixed Income trade floor support experience
- Experience of investment banking, in particular Fixed Income
- Exposure to Front Office Electronic Trading systems particularly Bloomberg and Reuters 3000Xtra
Remote Desktop Support Engineer Resume Examples & Samples
- Diploma in IT or relevant experience in similar work environment
- Proven knowledge of Microsoft Windows XP and Microsoft Windows 7 platforms and Microsoft office 2003/2007/2010 suite
- System Administration experience in a distributed environments
- Proven understanding and use of remote tools
- Excellent inter-personal and communication skills, ability to cope under pressure in a highly visible environment
- Flexibility with working times
IT Desktop Support Engineer Resume Examples & Samples
- Providing call triage and task dispatch
- Supporting 2nd line Service
- Managing Problem
- Updating Documentation
- Approving Process Request
- Work experience acting in an IT desktop support role predominantly supporting Microsoft Windows XP/7 and Microsoft Office suite applications
- Experience working in a global support environment, raising incidents in an incident management system (Service now or similar)
- Experience providing telephone support, in a banking environment would be a plus
- Service now experiences an advantage
- Ability to observe control environment / risk management guidelines
- Provide a quick response to all assigned trouble tickets, while exceeding internal expectations for responsiveness, quality of solution and customer service
- Displays a superior customer service orientation in every interaction with end users, strong analytical and problem solving skills resulting in first-time resolution and excellent organizational skills with the ability to manage multiple tasks and priorities during peak volume times
- Perform end user technical support for office and remote personnel to ensure prompt restoration of service on a variety of systems and applications
- Installation, configuration, maintenance and troubleshooting of existing workstation environments including imaging and complete system setups
- Support of employees working in home office environments via Cisco Anyconnect VPN Client
- Research problems and questions utilizing available information and resources to diagnose and resolve hardware, software and system issues
- Partner with members of the business and support teams to improve technical knowledge information sharing
- Serve as an escalation point for Service Desk support functions
- Participate in projects and ad hoc duties as required
- Responsible for documenting installation and support procedures
- Two year Information Technology or related degree required, Bachelor degree preferred
- 3+ years of level 2 desktop experience
- Experience with ticketing systems. (ManageEngine Service Desk preferred)
- Strong knowledge of the Microsoft Product Line, including Office and Windows
- Strong understanding of Active Directory / Group Policy
- Experience with Exchange administration (Office 365) preferred
- ITIL Foundations (v2011, v3, or v2) certification preferred
- Strong interpersonal skills, as well as excellent written and verbal communication skills
Desktop Support Engineer Melbourne Resume Examples & Samples
- Instructs customers on the operation and maintenance of the system
- Performs troubleshooting and parts replacement, system upgrades and repairs when required
- Provides technical feedback on process issues to improve overall service delivery
- Minimum of 3+ years of related experience with High School diploma or equivalency or 1+ years of experience with Bachelor’s Degree
- Experience working remotely on Customer sites
- Proficient in Windows-based operating environment, specifically in Word, Excel, PowerPoint, Visio, and Outlook
- Excellent verbal and written communication skills with emphasis in customer service
- Experience handling difficult customers and conflict resolution
- A+ desktop or equivalent skill set is required
Desktop Support Engineer Sydney Resume Examples & Samples
- Reviews, troubleshoots and approves operational quality desktops, notebooks, and associated peripherals
- Performs maintenance and repair services
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance
- Typically requires a minimum of 3+ years of related experience with High School diploma or equivalency or 1+ years of experience with Bachelor’s Degree
- Knowledge of Apple and Blackberry devices may be required
- Excellent interpersonal skills and ability to lead a collaborative team
- MCP, MCSE, CNE or Network+ certification is preferred
- Associate degree with a minimum of 2 years work experience in Windows systems (desktop) support role
- High school diploma with a minimum of 4 years work experience in Windows systems (desktop) support role
- Detailed knowledge of server and workstation image building, application testing, troubleshooting, or deployment, hardware configuration, and Microsoft and IBM product support
- Basic understanding of data flow and network interfaces and protocols
- Ability to be on call 24 x 7x 365
- A+, MCP, MTA, MCSA, or MCSE certification
- Microsoft SCCM experience
- Ability to understand basic installation, setup and configuration, and troubleshooting with emphasis on data structures and file systems
- Associate degree or higher in Computer Science
- Banking/financial industry experience
- Manage and resolve requests/support tickets
- Provide 1st /2nd level Support on IT requests/incidents
- User Account provisioning & access management
- Communicate to users relating to IT Incidents/Outages and changes
- Conduct reviews relating to applications/systems access
- CAPEX and OPEX processing
- Backup monitoring and systems management/maintenance
- Maintain and produce system documentation
- Deploy and distribute software/platform enhancements
- Support telecom/audio/visual infrastructure and services
- Distribute and deploy system enhancements and updates
- Coordinate and conduct regular attestation reviews as per global policies and procedures
- Administer, manage and resolve requests/incidents relating to Wintel front and backend infrastructure
- Adheres to standards, policies and best practice e.g. change management, incident management, cable management, TSS, information security
- Strong communication and written skills ( 2 years customer service experience as a minimum)
- > 2 years' experience in an investment banking environment
- > 2 years' experience in managing and supporting Windows client and server infrastructure
- Positive thinker, takes initiatives and has a "can do" attitude
- Basic knowledge on Windows/Office Suite 2010+
- Experience in communicating with users face to face and over the phone
- Ability to prioritize tasks and objectives with minimal supervision
- Ability to work in a team and be a team player
- Maintains a keen interest in new technology trends and platforms
- Punctuality is required
- Organised and detailed orientated
- Support Sydney IT infrastructure - facilities, storage, server hardware/software, data centre operations, disaster recovery/BCP and service desk
- Associate's Degree in Computer System / IT or similar program
- Experience supporting Active Directory, Exchange, Office 2010, and Outlook Experience troubleshooting both hardware/software issues
- Ability to work in a fast-moving team-oriented environment
- Exceptional troubleshooting skills
- Acting as a first point of contact for consumers who are experiencing Desktop related issues
- Performing troubleshooting steps based on best practices and knowledge base; identify root causes and reoccurring trends
- Providing permanent resolution and basis for problem management
- Ensuring that Service Level Agreements are maintained at defined level
- Prioritizing and managing team queue based on best practices in order to provide highest level service
- 2 years’ experience acting in an IT desktop support role predominantly supporting Microsoft Windows XP and Microsoft Office suite applications
- 2 years’ experience working in a global support environment, raising incidents in an incident management system
- Experience providing telephone support, preferably in a banking environment
- Good interpersonal, and communication skills
- Ability to perform in a team environment
- To provide 1st level / 2nd level support to end-users in troubleshooting and resolving of desktop PC/Server problems
- A desktop support engineer's job is to solve technical problems of a computer user. His/her job is to make the user comfortable
- The position’s responsibilities require independent analyses, communication and problem solving. Work is performed with little supervision and requires communication and problem solving. Work is performed with little supervision and requires initiative and judgment
- 1-3 years of experience in a support role
- Windows 7, Office, and Outlook experience
- Experience working with BMC Track-It
- KACE knowledge
- Apple Remote Desktop experience
- Experience with IBM/Notes
- Troubleshoot PC-related issues by phone, at the desk-side or using remote tools
- Support PC and printer hardware and manage inventories
- Perform PCs builds, install software packages, etc
- 3+ years' desktop support experience in an environment of 150+ users
- Experience supporting Windows 7 and MS Office 2007/2010
- Fluent Japanese (including reading/writing), Business-level English
- Responsible for keeping software patched and up-to-date
- Support first level support issues (laptops/PCs, mobile devices/smart phones)
- Set-up and maintenance of laptop and desktop hardware
- Trouble-shoot issues with Microsoft applications (primarily Excel)
- Provide support for email applications such as MS Exchange/Outlook and Lotus Notes
- Work extensively with traders and more senior members of the support team
- Strong knowledge of Windows server environments (relevant certifications are a bonus)
- Experience supporting a BYOD (Bring Your OwnDevice) environment is strongly preferred
- This is a junior/mid level role, candidates in late 20's to mid 30's are preferred
- Experience operating and supporting market data applications (e.g. Bloomberg terminals)
- Provide 2nd line desk side support services to NBCUniversal International and CNBC on all supported technologies including Windows or Mac hardware and various mobile technologies
- Identify and deliver Service Improvements aligned to the company’s goals by prioritizing technology initiatives and supporting the evaluation, deployment, and management of current and future technologies
- Good understanding of mobile technologies such as iPhone/IPad, Blackberry, Android & Windows Mobile running various OS levels
- Provide support to the Infrastructure teams, where necessary, for remote hands and eyes to assist in the resolution of technical faults
- Work closely with all IT groups to resolve incidents / requests and ensure impact to customers is kept to a minimum
- Ensure adherence to all NBCU international policies, processes and procedures as well as support continual service improvement activity where appropriate
- Assist with product evaluation and the introduction of new technologies into operational support
- Ensure all relevant IT equipment is encrypted in alignment with NBCU Policy
- Undertake deployment refresh of IT equipment in alignment with the Asset Management NBCU International Policy
- Ensure seamless data transferred between devices
- Ensuring that any operational risks are reported and remediated in line with the agreed action plans
- Manage IT Consumables in accordance with the WTS guidelines
- Regular site visits to satellite offices to provide proactive IT support
- Provide technical advice on all applications and services that are specified in the Products and Services Catalogue
- Ensure that all requests for support are acted upon in a timely and professional manner and escalated as necessary
- Provide ad hoc user training on various desktop technologies to improve client effectiveness
- Identify risks to the client or business and implement solutions to reduce them
- Advise clients proactively on the best use of the existing technology
- Experience deploying in-room video conference systems
- Experience with JIRA, Active Directory, and Exchange Infrastructure and Management
- Networking experience, especially with Cisco IOS
- Customer service background
Senior Remote Desktop Support Engineer Resume Examples & Samples
- Should be able to discuss and understand technical issues with end users and rectify them promptly
- Ability to decide on corrective measures and resolved the incidents within stated SLA
- Should demonstrate good interpersonal and customer support skill
- Can identify and interpret key policies, standards and procedures affecting own area
- Ability to work under pressure in a demanding and highly visible environment without constant guidance
- Should be a team player and able to take ownership of escalated matters
- Ability to converge with ongoing changes in shortest possible time
- Should be discharging responsibilities as per prevailing processes and procedures
- Should be able to interpret and apply info. Sec. and regulatory policies related to the area of responsibility
- Diploma in IT. Bachelor’s degree or higher in a relevant discipline is preferred
- Microsoft MCP certified
- ITIL certified and working knowledge
- Information security concepts and application
- Minimum 6 years of Desktop Support experience out of which 4 years in providing 2nd line remote desktop support in global financial organization
- Expertise in advance level troubleshooting of incidents impacting end users
- Working knowledge of incident management tools like Service-Now, Remedy etc
- Should be able to triage and dispatch incidents as per prevailing ‘Incident Best Practices’
- Hands-on experience in resolving Windows 7/XP issues
- Good understanding of Virtualisation technology and ability to resolve issues on Virtual workstations
- Citrix Technologies awareness and experience in troubleshooting Citrix Client
- Fix issues related to Outlook, E-Vault, blackberry, office communicator, bChat etc
- User perspective troubleshooting of remote access and ‘Good For Enterprise’ technologies
- Supporting various applications from desktop perspective. Working knowledge of Microsoft Office Suite
- Working Knowledge of managing accounts in Active Directory, groups, Group Policy etc
- Knowledge of networking essentials like TCP / IP, DHCP, DNS etc
- Good understanding of Information Security concepts and various technologies used to implement them in desktop environment
- Troubleshooting skill on End Point Security Products like Symantec/Lumension End Point Protection, PGP/PointSec Disk Encryption
- Proficient in troubleshooting SCCM Client issues
Senior Desktop Support Engineer Resume Examples & Samples
- Responds to escalated help desk issues
- Ensures that company assets are maintained responsibly
- Resolves and/or escalates issues in a timely fashion
- Coach and develop team members by communicating performance expectations, provide on-going feedback, and ensure training resources and plans are in place to address individual and department needs
- Review, assign and work escalated Helpdesk tickets as necessary
- Facilitate team and one on one meetings, participate in supervisor meetings
- Foster a positive work environment
- Act as a technical resource to others to resolve problems, issues and errors
- Continually seeks opportunities to increase internal client satisfaction and deepen client relationships
- Bachelor's Degree or High School Diploma/GED with 3+ years of experience in a Call Center and/or in a Technical Lead Support role
- Experience with creating tickets in the HP Service Manager or ServiceNow ticketing system and using a Universal Knowledge System
- Experience with diagnostic and troubleshooting; including using remote control tools like Bomgar to support remote users
- 3+ years of previous experience as a Team Lead or in a Lead Role Coaching other Analysts, in a Technical Call Center or IT Service Desk environment
- Experience/knowledge of Telephony, Technologies, and Applications
- 3+ years of experience as a Technical Support Analyst with a proven track record of success supporting technical issues with network connections, PC’s, Microsoft Office products, and knowledge of call center operations
- Experience with large-scale desktop deployment and management tools such as Altiris
- Experience/knowledge of LEAN and ITIL Practices is desired
- Experience with Asterisk, Cisco and Aspect or Avaya ACD Telephony Concepts in large Call Centers
- Provide mainly second line support to user calls, assigned via the UK Service Desk to site. This includes the resolving of incidents up to priority one level and handling service requests from basic administration to complete user IT relocation projects. Call notes to be kept up to date. Build and deploy desktop / laptop machines in line with Thales build standards using automated and manual processes as necessary
- Provide basic Windows server support at site, including backup tape changes
- Provide basic Local Area Network support
- Assist the central support teams as required in fault diagnosis and resolution to maintain the site IS infrastructure & services
- Adhere to Asset Management procedures, ensuring assets are fully tracked & information is maintained throughout it’s lifecycle in a timely fashion
- Perform call resolution to the contractual Service Level Agreement (SLA), monitored by Key Performance Indicators (KPI) and call targets
- Ensure appropriate support is provided within contractual support hours. However a flexible attitude to work hours is expected and may require evening and weekend work on occasion
- Attend other Sites within the area as required to assist in support duties
- Support your team leads and respect decisions that are made
- Look to improve local procedures were ever possible
- Carry out any other duties as requested
- Experience working in an IT support environment. Used to working directly with users in face to face situations. Ability to diagnose faults and think on their feet to find a solution
- Good knowledge of Windows servers
- Good knowledge of local area network infrastructures
- To have the ability to work individually as well as part of a team
- The ability to multi-task and prioritise workload
- To be customer focused and the ability to be able to communicate well with staff at all levels
- To be self motivated with willingness to exercise initiative
- Knowledge of Smartphones and VPN/4G support
- This resource will assist on desktop hardening for both the Windows & Apple Mac environment
- This effort involves researching, changing, testing and implementing settings and configurations to better security harden the Verizon laptop & desktop machines
- Theses settings may be rolled out via Marimba channels or Group Policy Objects however in every instance it will be via automation with no manual intervention
- The scope of target machines will be the following six operating systems in use within VZ: Windows 7, 8.1 & 10 and also Mac Mavericks, Yosemite and El Capitan
- In addition hardening will also span the several browsers in use within VZ that include: IE11, Edge, Firefox, Chrome and Safari
- This resource will be responsible for top tier CMIS trouble ticket resolution. This role requires deep dive debugging services on those CMIS tickets that trickled up from the Help Desk, EUS and Essentials to the P&E Engineering final, top tier queue
- Most of these tickets are stubborn problems or outage situations. These efforts require highly specialized OS, networking and trace reading technical skills. The debug effort scope is Windows 7, 8.1 & 10 and also Mac Maverick, Yosemite and El Capitan clients as well as any issue with core image apps, 3rd party vendor apps (HP, Lenovo, Dell, Apple, BlueZone, SecureW2, Microsoft, ViewFinity, Sophos, etc.) or any of the VZ Portfolio apps (Cofee, AcssWeb, etc.). This resource will also assist on the migration to new Apple Operating Systems such as Sierra which is in beta now but due to go production
- Understanding of Security Hardening
- Knowledge of debugging techniques
- Strong listening and communication skills
- Teamwork & collaboration skills
- Hardware and driver experience
- Software such as Operating Systems and admin type actions
Line Desktop Support Engineer Resume Examples & Samples
- Minimum of 3 years working within IT
- Minimum of 1 year working within Second Line Support
- Strong understanding of Microsoft XP, Windows 7, Active Directory and Office Suites
- Team player
- Fast learner
- Can do attitude
- Able to deal with fast changing environment
- Ability to priorities workload
- Excellent telephone manor
- Excellent communication skills
- ITIL Foundation Certified
- Experience LANDesk and/or SCCM
- Exchange 2003/2010
- MDM – MobileIron
- Minimum 3 years experience using the functionality of at least one of the Lab Information Systems such as Empower, Labware LIMS, SDMS Nugensis, Biovia ELN, LES, Veeva Vault etc. in the pharmaceutical, biotechnology, or other related industry
- Experience in Quality Control laboratory environment preferred
- Understanding of analytical chemistry and instrumental analysis. Hands-on proficiency and problem-solving skills with HPLC, GC, LC-MS and other chromatographic techniques. Familiarity with spectroscopic techniques is an advantage
- Good working knowledge of laboratory testing processes and automation using various instrument software packages
- Working knowledge of Current Good Manufacturing Practices (cGMP), 21 CFR Part 11, Annex 11, Compliant GxP Computerized Systems (GAMP5), service management, IT project lifecycle and other regulatory requirements or policies
- Fluency in English language both written and oral is imperative
- 3rd level IT related degree desirable
- MCP and Microsoft software certification desirable
- Excellent communication skills with the ability to support clients remotely
- Experience in adhering to KPIs
- Base understanding of Microsoft Active Directory
- Understanding of ITIL framework
- Previous 1st Line experience
- Troubleshoot WMI issues on Windows XP, Windows 7
- No direct reports in this position
- Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards
- To configure and provide support to all varieties of BRS and Reflight PC’s and associated hardware
- To ensure accurate asset management of client equipment
- Responsible for administering all hardware in use from assignment through to the equipment repair process/cycle
- Good record keeping of fixed assets and scanners
- Plan and upkeep of a preventative maintenance schedule and ensure tasks are completed regularly following best practices; including end client equipment is serviced to meet manufacturers best practice guidelines
- To support the first line day to day operation
- To be a point of escalation for the firstline team
- To ensure that Service Level Agreements are met whilst acting in a professional, customer focussed manner at all times
- Define, document and ensure support processes are adhered to
- To oversee planned maintenance tasks to the contractual obligations in accordance with the SDP
- To ensure that stock levels of consumables and spares are maintained at optimum levels
- To be responsible for the upkeep of vehicles used to provide the BRS support, including safety, daily visual checks to ensure roadworthiness and to ensure vehicles are kept at least a quarter/half filled with fuel (minimum). And to process vehicle permit applications
- To represent the BRS Service Delivery Manager at operational meetings as and when required
- Health and safety record keeping (fire awareness training, baggage inductions etc)
- To answer telephone calls from the Ultra Service Desk relating to BRS support incidents and requests in a consistent and professional manner; to then ensure that they are resolved within SLA and to agreed standards and processes
- To be responsible for and work with support teams throughout Service Delivery and 3rd parties on Incident Management and investigation
- To report any incidents/near misses on shift to the line manager soon as possible
- To visit offsite stores location to pick up/drop off deliveries and consumables when required, moving deliveries from the offsite temp store room to Ultra’s room and keeping the store rooms to a tidy standard
- To work closely with Ultra’s Heathrow based management team on a daily basis to ensure that Ultra deliver a first class BRS service to our customers
- To undertake other general activities that supports the operational effectiveness of Ultra at LHR, as designated by management staff
- Ensures that customer issues are promptly addressed, documented and resolved in a timely and professional manner consistent with the highest customer service and professional / technical standards
- Works with corporate resources to insure equipment meets requirments and is maintained per requirements
- Serves as a mentor to lower level helpdesk technicians providing guidance during the troubleshooting process, training on new products and assistance in the development of their skills. Maintains daily tickets and reports to ensure the highest service levels are maintained
- Serves as on-site technical support for networking and server teams as needed when problems occur
- Support and maintain desktop computers, laptops and peripherals provisioned by the Home Office for Home Office employees and field personnel
- Provide a single point of contact for end users to receive support and maintenance
- Follow up with end users to verify they are receiving timely and appropriate assistance
- Plan, execute and finalize purchasing and procurement for technology spending across the organization
- Work with Compute Services in administering the SCCM and 1E software installation and configuration
- Utilize SCCM and 1E to package and distribute software installations and updates to PC computers in both the Home Office and the field
- Support and maintain First Command cellular devices
- Experience in obtaining quotes from vendors and hardware procurement preferred
- Multi-phase project experience preferred
- Customer service experience preferred
- Experience with building computer systems consisting of varied components required
- Knowledge of multi-platform and vendor integration preferred
- Exceptional verbal and written communications skills required
- Excellent listening and reasoning ability to recognize and diagnose problems required
- Ability to make independent decisions when required and affect a resolution to a problem required
- ITIL v3 foundation qualification
- Microsoft certified System Administrator in XP/WIN 7
- Experience supporting HP and Xerox printers including windows 2003/2008/2010 print servers
- 3+ years’ experience providing technical support in a fast paced and constantly changing environment up to executive management level
- Excellent customer service and communication skills including providing VIP support
- Experience supporting large Windows-based environments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 8 and O365
- Advanced knowledge of Microsoft Office suite of applications
- Support of End point for video conferencing units
- Support of mobile devices
- Support of WebEx, Lync
- Support of Outlook
- Citrix XenDesktop support or exposure
- Experience supporting applications in an enterprise environment
- Experience with Microsoft System Center Configuration Manager specifically on Reporting, patch management and image deployment
- Knowledge of MAC OS in an enterprise environment
- AS or equivalent job related experience
- End user support which would include both hardware and software troubleshooting for workstations (Desktops/MAC), basic network issues, and related application support
- Installation and configuration of Desktop operating systems along with Troubleshooting and preventative maintenance procedures
- Health-check exercise: like Anti-virus, MS-Patch & other basic Desktop Compliance procedure enforcement & adherence
- Focus should be emphasized on providing professional, effective and user friendly approach to solving end user issues
- Provide “Face of IT” when dealing with End users by explaining the processes, helping to follow up the procedures, and enforcing the IT policies
- The person should be able to work independently and without supervision
- The person must have an analytical nature in order to determine the underlying reason for a particular problem
- Be able to function under pressure and be self-motivated
- Support multiple users in a timely and efficient manner, following Timely escalation process/procedures
- Team player & able to orient effectively with Global teams & end users
- Good communication skills both Verbal & written, as to correspond with Business users effectively
- Ready to work in 24*7*365 days environment with flexible, adaptive attitude
- Minimum of 1 year experience in a Desktop support role in a multi-platform environment
- Should be minimum a Graduate; Engineering or Diploma in IT related stream would be preferred
- Microsoft certification (MCSE/MCP) would be an added advantage
- Basic hands-on/administration experience on Microsoft windows platform (XP, Win7, 2Kx etc.), MAC and other related Office automation applications (MS Office, Outlook etc.)
- Basic Networking (TCP/IP, DNS, routing, subnetting) awareness
- Basic Voice (CISCO/AVAYA/PSTN) platform related awareness
- Knowledge of Travel applications like SABRE, Amadeus etc. would be an added advantage
- Basis ITIL awareness & working knowledge in Service Desk/Helpdesk environment would be an advantage
- Provide overall technical 1st hand support to users in the following areas: Desktops, Laptops, Network, Printers etc
- Install, support and maintain end user devices including PC’s, Mobility, Telephones and audiovisual equipment
- Install, support and maintain PC applications in a Windows 7 Active Directory environment. Software includes Operating Systems, MS Office, VPN, System Management tools and various business unit software titles
- Monitors and administers LAN applications for the purpose of ensuring the secure and reliable operation of LANs
- Maintain proper documentation, as required, to properly track or escalate all service calls, and report on the progress of duties related to project participation
- Support and participate in the continuous assessment and improvement of the quality of care and services provided
- Two years’ experience in a technical support position providing end user computing support
Tier, Desktop Support Engineer Resume Examples & Samples
- 1) Windows Server Administration Experience (2008/2012)
- 2) Active Directory Administration Experience
- 3) Help Desk Support Experience / Troubleshooting Experience / Customer Service Experience
- 20% will consist of preparing self help information and updating Wikis
- Must be flexible, able to perform a variety of duties, and multi-task
- Ability to maintain a balance of business and technical perspectives
- Good listening skills and ability to innovate and brainstorm around business ideas and needs
- Good judgment, creativity and strategic thinking skills
- Ability to communicate effectively at all levels of the organization including senior management levels. The ability to effectively translate complex technical issues into clear and concise business terms
- Interpersonal skills, and the ability to communicate clearly and create relationships with customers, staff, senior management, vendors and contractors
- IT support experience, specifically desktop, mobile devices, POS, and client side applications and security products
- An ability to present and discuss technical, functional information in a clear and concise way that explains the issues at hand. Also presenting options for the team to discuss for problem resolution
- Flexible working style, able to quickly adapt to diverse and changing environments and timelines, a team player with a high level of energy and commitment to excellent
- Analytical, problem-solving and conceptual skill with strong oral and written communications
- Excellent technical knowledge of pcs and desktop hardware. Ability to operate tools, components and peripheral accessories
- Extensive knowledge of Windows 7 and Mac OS X environments; mapping printers, creating users, AD management
- Understanding of networking infrastructure and troubleshooting tactics
- Strong background with various mobile devices including but not limited to iPhone and Android
- Troubleshooting techniques and best practices for various standard business software (i.e. Office 365, Citrix)
- Knowledge of company infrastructure applications and software (i.e. MobileIron, Adobe Cloud, Symantec)
- Experience with PC deployment and building/packaging of desktop images; specifically (SCCM 2012, Lansweeper, Casper, Centrify)
- Ability to implement and introduce new cloud and mobility features such as Skype for Business and Microsoft OneDrive
- Key Experiences/Achievements
- Minimum of 5 years of experience in Information Technology
- Minimum of 3 years of experience in Desktop installations and upgrades
- Minimum of 3 years of experience with RF and wireless technologies
- Provide remote technical product support for customer and distributor/re-seller IT staff for client and server-related technical product issues via phone, live chat, remote assistance software, and email
- Provide remote trouble-shooting support services for hardware issues for hardware
- Ensure support tickets are responded to in a timely manner and resolved in accordance to predefined company standards
- Accurately document collected data and customer interactions within the trouble-ticket system
- Perform root-cause analyses as needed for HIGH and CRITICAL issues documenting causal factors and recommending process improvements for issue resolution and prevention
- Research, resolve, respond to, and document appropriate customer inquiries, as requested
- Escalate or re-assign issues as needed to appropriate resources (Engineering, Professional Services) for resolution
- Solve non-standard issues that may require analytical and conceptual thinking
- Provide clear and concise instructions and resolutions both verbally and in writing to customers
- Create and modify product and process troubleshooting documents
- Initiate and lead meetings as needed with customers and internal resources
- Continuously strive to increase the effectiveness and efficiency of the Customer Support department, from improvements to each function, as well as coordination and communication between all departments
- Improve customer service quality through monitoring and analyzing service-quality metrics and evaluating, recommending and implementing changes to existing processes
- Work with Marketing and Product Management teams to communicate product information (releases, new features, etc.) to customers and other external parties (e.g., prospects)
- College degree or equivalent experience with technical software support and maintenance service delivery required
- Superior communication skills, both oral and written; must have the ability to convey technical issues and material to non-technical audience
- Minimum of 3 years experience in technical customer service or software implementation
- Resourceful and able to work independently
- Demonstrate exceptional customer service and customer focus for both internal and external customers to foster a high degree of end user satisfaction through timely delivery of quality service
- Work well under pressure with the ability to be patient and display empathy with the customer
- Must work well in a team oriented/collaborative environment
- Proficient with Microsoft Office to include Word, Excel and PowerPoint
- Demonstrate solid time management, communication, decision making, human relations, organizational skills and ability to set and manage priorities in a results-oriented way
- Willingness to be on-call during weekends and evenings
- Demonstrate the ability to prioritize workload, and adapt to new processes and procedures in a fast paced environment with progressively less oversight
- Setting up new Desktops and Laptops for new hires onboard
- Installing additional software
- Virus and security related issues
- IT asset tracking and documentation
- Performing regular maintenance of IT equipment
- Addressing connectivity, applications, software, and hardware issues
- Addressing UPS and power issues and maintenance
- Setting up Telephony system where ever required
- Printers & Fax setup and maintenance
- Meeting rooms and training room’s requirement and maintenance
- Labmanager and VMs basic troubleshooting
- Fileservers maintenance
- Backup and recovery of critical data
- Vendor management
- Works with the entire Engineering and development team to establish development and configuration practices that ensure a high level of performance and optimizes capacity utilization
- Responsible for coordinating all hardware purchases (computers, servers, printers, peripheral devises)
- Leads in the anti-virus and patch management for the office infrastructure
- Work with the Hardware Engineer for supplying specifications to be used when determining the appropriate system hardware
- Involved with QA testing to Enterprise Deployment
- Researches new methods for enhancing performance and shares findings with the Engineering team and the Engineering Leadership committee
- Works with the Development Staff in upgrading current applications to the latest technologies
- Maintains electronic and hardcopy procedure manual for documented alert response and fact finding procedures
- First line of support for internal RealPage India Private Limited employees; troubleshoot, isolate, repair, and resolve all customer issues concerning desktops, laptops, printers, facsimiles, copiers, and other peripherals
- Enforce the policies and procedures of the Information Technology Group
- Assist the Technical Support Manager in resolving customer complaints
- Track hardware inventory
- Ensure proper levels of stock are maintained and shortages are reported to the Helpdesk/Technical Services Manager
- Ensure Technical Support commitments are met
- Maintaining the build environments for all products and platforms, performing daily builds for release to team, and updating build scripts/environment as needed
- Performing regular releases & patches on the Production environment
- Provide first line of tier 2 support for “PC Support” - troubleshoot, isolate, repair, and resolve all customer issues concerning desktops, laptops, printers, facsimiles, copiers, and other peripherals
- At least 2-3 years systems support experience in an IT environment, preferably in a technical industry and/or a startup environment
- Experience in a Windows server, Windows desktop and Linux server environment required
- Solid understanding of TCP/IP network, hubs, and switches experience required
- MCSE certification, A+ certification and Network+ certification required; equivalent experience of 2-3 years may be acceptable
- Experience with all Microsoft BackOffice and hardware technologies
- Experience with the following technologies required: LAN/WAN, Middleware, Web Publishing, Monitoring, QA testing, and other technologies used in the Engineering Environment
- Experience in installing and maintaining hardware Experience in configuring servers
- Proficient in business software, including MS Outlook, Microsoft Office, and Visio applications
- Experience with SQL Server is required
- Strong understanding of backup and restoration procedures
- Experience in troubleshooting network (LAN) software related to operations, administration, user accounts, and systems security
- Must possess excellent English written and verbal communication skills
- Ensure stability with the bank’s ongoing PC Refresh operations. These operations include management of the scheduling, building, deployment and all other aspects of the refresh operations
- This position may be filled as a level I or II engineer, depending on the candidate’s level of experience
- First Citizens Bank experience
- Certifications such as A+, Network+, MCP, MCSE, MCSA
- Banking/financial services industry experience
- Install, upgrade, support and troubleshoot Windows 7 and Microsoft Office 2013 and any other authorized desktop applications
- Installation & troubleshooting of Engineering software’s like AutoCAD, Revit, Micro station, Project wise, etc
- Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
- Analysis, diagnose and resolution of windows desktop problem for end user
- First level support for Audio & Video Conferencing systems
- IT software & hardware asset management
- Basic network knowledge / troubleshooting
- Requesting & Coordinating with 3rd party vendor support
- BSc IT or Diploma in Computer Science
- Windows 7, Windows 8, Windows 10 down to .dll level
- Microsoft Office MSI installs, Office 365 2013/2016 click to run
- Endpoint security (Bitlocker/McAfee) – encryption and USB
- ITIL Foundation
- Good understanding of IT infrastructure solutions
- SLA management
- Incident, change and service request processes
- Desktop/Laptop recovery
- Desktop/Laptop Hardware maintenance
- Previous Desktop experience
- Demonstrate high customer care at all times
- Cater for New Starter assets and reclaim of leaver devices
- Manage stock of IT consumables
- Installation & support of PC hardware, Operating Systems, and applications
- Support to advanced user level MS Office, MS Outlook, MS Project, MS Visio
- Support both laptop & desktop PCs running Windows 7
- Diagnose laptop & desktop PC hardware failures to component level
- Provide support to the Verizon Business internal community at both 1st and 2nd line. This Includes telephone support as well as desk-side and walk-up visits when requested
- Contribute to a good and friendly working environment; working closely as a member of a strong support team
- Liaise and provide support when needed amongst all IT Operations teams, and channel information through appropriate team members and peers
- Provide customer support through all levels; trouble shooting, documentation, closure and escalation where necessary
- To take ownership of problems until a resolution has been found to the customer’s satisfaction
- Based primarily at Reading, UK, the Desktop Support Engineer may on occasion be required to work at any of Verizon sites across the UK or EMEA
- Bachelor's degree and minimum 4 years of prior desktop support experience. Additional years of desktop support experience may be used in lieu of degree
- Experience in supporting Mac OS and iOS devices
- Strong communication and documentation skills, including Microsoft Visio network documentation experience
- Possess at least one of the following certifications: MCP, MCSA, MCSE, A+, Network+, Security+
- US Citizenship and ability to obtain a federal security clearance required
- 1) Should be able to discuss and understand technical issues with end users and rectify them promptly
- 2) Ability to decide on corrective measures and resolved the incidents within stated SLA
- 3) Should demonstrate good interpersonal and customer support skill
- 4) Can identify and interpret key policies, standards and procedures affecting own area
- 5) Ability to work under pressure in a demanding and highly visible environment without constant guidance
- 6) Should be a team player and able to take ownership of escalated matters
- 7) Ability to converge with ongoing changes in shortest possible time
- 8) Should be discharging responsibilities as per prevailing processes and procedures
- 9) Should be able to interpret and apply info. Sec. and regulatory policies related to the area of responsibility
- 2) Will be responsible for handling management escalations in timely manner
- 3) Close liaison with Site Support, Help desk and other support teams
- 1) Diploma in IT. Bachelor’s degree or higher in a relevant discipline is preferred
- 2) Microsoft MCP certified
- 3) ITIL certified and working knowledge
- 4) Information security concepts and application
- 1) Expertise in advance level troubleshooting of incidents impacting end users
- 2) Working knowledge of incident management tools like Service-Now, Remedy etc
- 3) Should be able to triage and dispatch incidents as per prevailing ‘Incident Best Practices’
- 4) Hands-on experience in resolving Windows 7/XP issues
- 5) Good understanding of Virtualisation technology and ability to resolve issues on Virtual workstations
- 6) Citrix Technologies awareness and experience in troubleshooting Citrix Client
- 7) Fix issues related to Outlook, E-Vault, blackberry, office communicator, bChat etc
- 8) User perspective troubleshooting of remote access and ‘Good For Enterprise’ technologies
- 9) Supporting various applications from desktop perspective. Working knowledge of Microsoft Office Suite
- 10) Working Knowledge of managing accounts in Active Directory, groups, Group Policy etc
- 11) Knowledge of networking essentials like TCP / IP, DHCP, DNS etc
- 12) Good understanding of Information Security concepts and various technologies used to implement them in desktop environment
- 13) Troubleshooting skill on End Point Security Products like Symantec/Lumension End Point Protection, PGP/PointSec Disk Encryption
- 14) Proficient in troubleshooting SCCM Client issues
- Tier II & III support for Windows endpoints (laptops, desktops, peripherals)
- Tier II & III support for Mac OS endpoints (laptops, desktops, peripherals)
- Activation, termination and modification of mobile voice and data accounts
- Draw upon deep technical knowledge to provide advanced support to resolve challenging infrastructure and OS issues
- Resolves 2nd and some 3RD level technical support issues; solves complex problems while working within standard operating procedures and policies
- Returns calls from users promptly and responds to user inquiries with appropriate level of urgency based on documented performance standards. Follows up on all questions, problems, or suggestions from users
- Provides support for all Audio Visual (AV), Virtual Teleconference (VTC) and Physical Security solutions, to include hardware and software components, used throughout the Papa John’s user community
- Manage and maintain mobile AV and VTC assets
- Provide account administration of VTC tools
- Provide troubleshooting and problem resolution for Genetec security solutions (e.g. cameras, servers, software)
- Documents problems and corrective procedures. Prepares technical documentation and posts to knowledge-base in order to improve call resolution at all levels of team support
- Researches, isolates and implements steps to resolve user problems. Simulates or recreates user problems to resolve operating difficulties
- Recommends enhancements to standard operating procedures and policies based on experience
- Interacts with other technology groups to identify and correct problems
- Uses team and project meetings to keep the team fully aware of the progress of assigned projects and to support a team environment of continuous feedback and idea sharing
- Participates in on-call rotation to provide 24 X 7 support
- Strong experience in systems hardware and software problem determination and resolution
- Office (Microsoft), VPN software, RSA devices
- Remote control tools (Bomgar)
- Windows OS and Microsoft Products
- User computer hardware (Intel based or equivalent)
- Active Directory and Group Policies
- Microsoft SCCM for user computer baseline image management and patch management
- Network and client/server Processes and Protocols
- Anti-Virus Tools
- IOS, Android, Blackberry and Lotus Notes
- AMX and/or Crestron AV systems
- Polycom and LogiTech products and solutions
- BlueJeans VTC systems
- Planar AV systems
- Genetec security solutions
- Experience with a Service Desk Incident Management and Request Fulfillment system and knowledge base tools such as Share-Point
- Technical writing and editing tools such as Snag-IT
- Demonstrated proactive and solution-oriented problem solving skills
- Strong customer focus, responsive to needs; strong inter-personal skills
- 2 years providing Help Desk, PC or Technical support or equivalent experience
- Preferred – professional technical certification (MCDT, MCP, MCSE, A+)
- Preferred - ITIL Foundation certification
- Provide local IT support for location employees
- Maintain back-up processes for local servers and desktops
- Design, create and implement software images as required and in collaboration with Diagnostics and Corporate standards and procedures
- Setup and troubleshoot computer/server hardware systems / network and software applications
- Responsible for system documentation/procedures including developing and maintaining (improving and retaining)
- Test and install specific client applications using various software packages and in accordance with Diagnostics and Corporate standards and procedures
- Responsible for maintaining data center, client and server backups using appropriate software
- Develop system as necessary and maintain PC, Server, Software inventory and tracking of assets using various software programs coordinating with Corporate as necessary
- Recommend, specify and purchase equipment and software
- Provide on-call support 24/7 for local facility
- Collaborate and coordinate with other sites as needed
- As applicable, provide support to senior and/or designated lead personnel as directed by manager
- Provide technical help desk support including virtual or physical hardware setup/configuration for both desktop and server
- Good knowledge of basic server administration and scripting tools for Windows servers 2000-2012 and Linux
- Knowledge and experience providing technical support to remote customers in a multiple platform environment
- Knowledge of common service and support tools and processes, including remote desktop management, technical knowledge base use and development, and user-facing self-help guides
- Knowledge and experience in common IT Service Management (ITIL or other) techniques and processes
- Experience using and optimizing a call-tracking and problem resolution system, such as ServiceNow, ManageEngine, or BMC Technologies
- Knowledge and experience troubleshooting and maintaining Microsoft Windows 2008 or Windows 2012 based devices, to include experience with Windows Active Directory and Microsoft Exchange
- Knowledge and experience with Microsoft Windows 8, Windows 7 and Windows XP
- Knowledge and experience Microsoft Office 2003, 2007 and 2010 suites
- College diploma or university degree in the field of computer science and/or 5 years equivalent work experience
- Industry certifications, this can include A+, N+ and/or MSCE/MCTS/MCITP
- Excellent technical knowledge of pcs and desktop hardware
- Ability to operate tools, components and peripheral accessories
- Microsoft Desktop Support Technician an advantage
- A+ and N+ experience
- Windows 7/10, Windows 2000/2003/2008/2012 experience
- Routers, switches and firewall experience
- Microsoft Office 2010/13/16 support
- Working knowledge of AD, Exchange 2013 and remote control tools
- Knowledge of all software applications used within the organization
- Professional image and grooming
- Strong listening skills
- Able to operate effectively in a team environment with both technical and non- technical team members
- Able to manage time effectively, set priorities appropriately, schedule calls
- Able to maintain professional demeanor under stress
- Able to operate within customer standard operating procedures
- Incident and problem management to ensure the delivery of quality onsite end user support
- Troubleshooting client/server communication issues and service failures
- Planning and implementing maintenance activities
- Ensuring networked machines are fully compliant (Patched, McAfee, PGP, HX etc.)
- Capacity management of physical and virtualised environments
- Some after hours support (as required)
- A real people person, with excellent communication skills and a customer service approach
- A solid background in a Desktop support role (minimum 3 years’ experience)
- Some Server/Wintel support experience
- An expert in Windows XP/Vista/7/8/10 and MS Office 2003/2007/2010/2013 suite
- Solid hardware knowledge including PC’s, mobile computing and peripherals
- Strong problem management and troubleshooting skills
- A quick learner who is committed to further developing their skills
- Must have significant experience in a customer services role; providing both IT helpdesk and applications support services
- Specific experience should include ITIL based incident and service request processes
- Windows Desktop and Laptop PC’s
- Windows 7 & 8
- WDS (Windows Deployment Services)
- MS Office 2007, 2010 & 2013
- MS Project & Visio
- Active Directory (User/Computer Account management)
- Blackberry Enterprise Server – User/Device management
- Citrix – user/application management
- Windows RDP (Terminal Server)
- Working knowledge of DNS, DHCP, TCPIP
- Video Conferencing systems
- Windows 2008 and Windows 2012 Server
- Telecomms call management software administration
- Agencies who contact the hiring manager directly regarding this role will be removed from the PSL or banned from it moving forward*
- The Workplace and User Support Services aims to provide centralized tasks support to the 2nd line Global Remote Desktop Support
- Provide Call triage (80%)
- Microsoft Windows XP / 7 workstation
- Active Directory account management
- TCP/IP protocol suite
- MS Office suite (including support for MS Outlook)
- HP Service Now experience an advantage
- Remote control software
Colleague Systems Desktop Support Engineer Resume Examples & Samples
- Timely resolution of incidents tickets, minimising the impact to the end user base by restoring service promptly
- Providing support to other IS sections
- Ensure customer satisfaction in all aspects of the role
- Answer \ respond to customer queries raised via telephone \ incident tickets submitted\walk up approach
- Liaise with other TTT sections in order to resolve incidents raised against the IS department
- Provide end user support for various Microsoft packages including Windows 7, Windows 10, Microsoft Office 2010, 2016 & Office 365
- Provide problem resolution for internal business applications & voice systems
- Support TT current and future IS systems
- Technical assistance in future IS projects to ensure the impact on IS systems and any other associated system is properly identified
- Adherence to IT service level targets
- Raising fault \ service request tickets using incident management systems
- Adherence to Asset Management practices
- Network Patching \ Switch Port administration
- PC System imaging using imaging technologies
- Hardware diagnostics \ assembly
- Adhere to system security practices
- Experience troubleshooting Microsoft client operating systems (Windows 7 , Windows 10)
- Experience troubleshooting Microsoft application suites Inc. Office 365
- Experience of supporting Mac OSX
- Hardware trouble shooting experience
- Understanding of LAN \ WAN network concepts
- Experience of ITIL working practices
- Trouble shoot desktop / Laptop problems and solve the problem within the departments SLA
- Maintain the Desktop PC’s , Printers, Fax Machines, Copies, Projectors
- Ensure the integrity of the Desktop / Laptop software and data
- Ensure desktop antivirus and data security
- Ensure All users’ Desktop & Laptop issues are resolved within SLA
- Provide out of Office support to key areas of the Business
Desktop Support Engineer With Top Secret Clearance Resume Examples & Samples
- Install, configure, deploy, and upgrade computer hardware and software
- Interact with network services, software systems engineering, and /or applications development teams to restore service and/or identify and correct problems
- Identify and reserve Computers being assigned to the network through DHCP
- Bachelor's degree in Computer Science or related field and 4+ years experience, or equivalent combination of education and experience
- Experience supporting Tier 2 Helpdesk services
- Experience working with Altiris; HP Openview is desirable
- Be willing to work 3rd shift
- Good communication skills to work effectively with team members, support personnel, and clients
- 2nd Line Support to 300+ users in London, South Africa, Dublin and Tel Aviv
- VIP user support to senior management & company president
- Ensuring local documentation is up-to-date and providing user support documentation to the business proactively
- Completing administration, tasks and relevant security policy compliance in line with SoX guidelines
- Auditing local hardware and software
- Working with external vendors, Local Global Support
- Desktop moves and changes
- Strong Communication skills and over 3 years of hands-on IT customer service
- 3-4 years IT industry experience
- MCSE or equivalent preferred but not essential
- Tactful, diplomatic and able to thrive in an ever-changing environment
- Ability to work proactively, under pressure and independently with minimal direction
Desktop Support Engineer Year Contract Resume Examples & Samples
- Desktop Support Engineer – 1 year Contract
- Supports the configuration/installation and general troubleshooting of both PC/Mac hardware and software, including laptops, desktops, printers, and other mobile phones
- Provides routine support to end-users and business operations on IT matters
- Provides local desktop and remote support for major campus location and remote offices
- Responsible for VC assistance to meeting rooms
- 5+ Years IT industry in support
- Strong PC and Mac support experience with Mac OSX, Windows OS, MS Office, MS Outlook and POLYCOM Video Conference solution
- Experience in end-user support and providing both front and backend support
- Strong written/verbal communications skills, ability to interface with end-users effectively
- Strong IT customer service skills and user interaction
- Senior Desktop Support Engineer
- Senior Desktop engineer to lead small HK desktop team
- To provide hands on skills and leadership guidance to current team
- Provide training and best practices in support and helpdesk environments
- Provides status reports, incident and problem summaries, and project statuses as required
- Responsible for VC assistance to VIP’s and meeting room presentations
- BsC Honours Computer Science
- 7+ Years IT industry in support
- Strong written/verbal communications skills, ability to interface with end-users effectively. Strong IT customer service skills and user interaction
- Perform laptop builds, backup and restore, break / fix as necessary
- Support the executive team
- Create/Maintain/Deploy corporate images to computing devices
- Backup experience (client / server) is required
- Add/Remove/Modify accounts
- Email accounts using Active Directory
- Setup, configure and troubleshoot mobile devices
- (s)FTP account creation
- Manage/monitor virus controls / infections
- Network printer setup and basic maintenance
- Handle receipt and asset management for all IT related equipment
- Maintain asset records for IT related hardware
- Administer/setup and deploy desktop phones to users
- Assist with the day-to-day maintenance of company's PCs and Cisco IP phone system. MAC experiences a strong plus
- Assist department manager in on-going assessment and technology refresh of PCs; will require research and evaluation of hardware and software
- Microsoft Outlook configuration and troubleshooting skills
- Utilize ticketing system to track all support calls. Assist corporate and remote employees with PC problems and requests
- Procure IT Assets such as PC's, mobile devices, and other peripherals
- Participate on the on-call rotation
- Performs installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software
- Assists in the setup and operation of audio visual hardware as required by end user
- Determines appropriate hardware and software based on corporate policy and end user requirements
- Responds to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues
- Escalates incidents and questions to appropriate support groups
- Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves
- May assist in administration and maintenance of technology infrastructure components
- May assist in installation, maintenance, troubleshooting and repair of office telephony system
- Uses corporate incident management system to record and track all support work
- Maintains accurate hardware and software records for corporate assets
- Performs time tracking tasks as required
- May assist with the procurement of hardware and software
- Supports team’s abilities and functions through positive customer relations
- Contributes to the improvement and enhancement of processes and procedures
- Knowledge of company desktop operating systems and software
- Knowledge of standard computer hardware
- Superior customer service skills
- Ability to work within a team environment
- Ability to independently plan, organize and prioritize one’s own activities
- Ability to express ideas clearly in both written and oral communication
- A+ certification preferred
- Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE)
- Ability to work in a typical office environment
- Ability to lift and move desktop and other related hardware
- Frequent, local travel may be required depending on location
- Occasional, distant travel may be required
- Occasional evening and weekend work may be required
- Gains additional knowledge and stays abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other team
Senior IT Desktop Support Engineer Resume Examples & Samples
- Previous deployment and rollout experience
- Windows XP, 7 and 10
- Various deployment tools – IT hardware and software
- Experience of preparing machines for migration and configuration
- Microsoft server experience
- Fast paced and proactive nature
- Performs a variety of administrative and technical work related to the coordination, control and maintenance of personal computers, printers, telecommunication devices, and other IT related hardware within the organization to insure compatibility and integration with IT strategies
- Knowledge of the organization's trouble ticket system and ability to use it to assess customer needs and improve the service desk service
- Working knowledge of the variables determining priority/severity of a call
- Ability to monitor the service desk workload and prioritize trouble tickets for effective use time
- Ability to provide standard and/or special status reports on the entire trouble ticket system
- Ability to analyze major incidents or service desk problems and research solutions
- Ability to develop, test and implement solutions to unique or unusual problems detected during troubleshooting
- Ability to document and communicate problems, solutions and the implementation process
- Knowledge of latest IT technologies and how they may apply
- Knowledge of established troubleshooting guidelines and procedures and ability to use them
- Ability to set up and document new troubleshooting procedures
- Knowledge of the operations of other technical groups and ability to effectively provide liaison for users with these groups
- Schedules and prioritizes work to accommodate IT and customer needs while minimizing impact on current projects
- Basic understanding of new network architectures and/or configurations
- Knowledge of the design and installation of network cabling
- Basic understanding of the organization's network and LAN architectures and supporting technologies
- May assist in other related departments as required by business needs
- Adhere to Asset Management procedures, ensuring assets are fully tracked & information is maintained throughout its lifecycle in a timely fashion
- Look to improve local procedures wherever possible
- Supporting key areas of the business covering both desktop and Laptop user environments
- Managing workload under high demand
- A highly flexible attitude
- Experience within IT industry in a customer facing capacity in a technical role
- Automation tools (SCCM)
- Basic Network support
- Hardware Installation knowledge
- Exposure to Netbackup / Backup Exec
- Knowledge of Blackberry/ Samsung/ Nokia phone support
- Knowledge of – WINS, DHCP, DNS, Group Policy etc
- Server Support skills / knowledge
- Experience and attitude are more important than academic qualifications however a minimum of A Level qualifications is desired
- IT Qualifications desirable or equivalent experience
- ITIL foundation desirable
- Experience providing desktop IT installation for a networked, multiple location, business / organisation
- Technical knowledge of desktop equipment: PC’s, laptops, tablet PC’s, printers, scanners, iPAD’s, ip telephony & mobile phones / devices
- Knowledge of networking, i.e. Datacoms & Voice, Active Directory (User environment), Network Printing, TCP/IP, Ethernet & LANS
- Basic awareness of ITIL principles, ideally certified
- Analytic and efficient approach to the installation workload
- Ideally have a valid driving license or in process of obtaining one
- Detailed knowledge, experience and understanding of majority of the following
- Microsoft Office Software ( 2003, 2007, 1010 & 2013)
- Microsoft Windows V7, V8, V8.1 & V10
- Microsoft Outlook 2003, 2007, 2010 & 2013
- Internet & Intranet
- Anti-Virus Software
- Application installation & configuration (general)
- Encryption software
- Remediate patch and update issues across the Australia and New Zealand business
- Proven experience in a desktop support role
- Good understanding of the ITIL Framework is an advantage but not a pre-requisite
- Previous management experience in a Windows 7 and 10 desktop environment
- Experience in supporting mobile device management and Polycom VC equipment
- Proven experience in design and deployment skills in Standard Operating Environment builds
- Experience supporting an office as an IT professional
- Experience working in a procedures-based environment where change control is a fundamental aspect of daily operations
- Tertiary qualification in a computing discipline and/or appropriate work experience
- Client facing/consulting skills
- Experience in application packaging using Advanced Installer
- Experience in Window 10 roll out and/or Office 365 roll out to production environment
- Knowledge of banking systems
- Melbourne CBD location and city/river views
- Opportunity to work with the latest technology
- Benefits of working for a corporate company and have a work/life balance
- Exciting career progression opportunities
- Variety of work and client interaction
- A modern and interactive environment
- Our culture; entrepreneurial, creative, collaborative and energetic
- Responsible for desktop software & hardware support and work with service providers in case of hardware failure
- To install and test PC peripherals as requested by users according to the bank standard
- To follow up procurement & delivery of hardware/software that’re required by users
- To install software/application according to user requirements or application installation procedure, and act as the first line support of software & applications
- To co-ordinate & liaise with other IT teams for network connection of desktop equipment
- To provide relocation services on IT desktop equipment
- To maintain up-to-date hardware inventory
- To administrate Windows user account
- To satisfy all administrative requirements of the position
- To update SAP for procurement & fixed assets control
- To deploy latest Security Patches
- To support VC and voice recording playback
- Direct contribution to BNPP operational permanent control framework
- Contribute to the implementation of operational permanent control policies and procedures in day-to-day business activities, such as Control Plan
- Comply with regulatory requirements and internal guidelines
- Contribute to the reporting of all incidents according to the Incident Management System
- Holder of MCSE
- Over 2 years working experience in a banking environment
- Authoritative knowledge of current protocols, operating systems, and standards
- Operate tools, components, and peripheral accessories
- TCP/IP fundamentals
- Function effectively in a team environment with both technical and non-technical team members
- Work effectively with minimal supervision
- Responsible for desktop software & hardware support, working with service providers (as required) in case of hardware failure
- To install and test PC peripherals in accordance with the bank's standard when requested by users
- To follow up on the procurement & delivery of hardware and software requested / required by users
- To install software / applications according to user requirements and/or a user's application installation profile, acting as the first line of support for such pieces of software
- To co-ordinate & liaise with other IT teams and its members to establish network connections for desktop equipment
- Provide relocation services on IT desktop equipment as required
- Maintain the hardware inventory listing/s and ensure it is up to date
- Administer Windows accounts for users
- Update SAP for Procurement & Fixed Assets Control as required
- Deploy latest Security Patches as required
- Provide support for Video Conferencing and Voice Recording Playback
- Directly contribute to BNP Paribas' Operational Permanent Control framework
- Contribute to the implementation of Operational Permanent Control policies & procedures in day-to-day business activities, (e.g. Control Plan)
- Ensure compliance with all regulatory requirements and internal guidelines when undertaking day-to-day activities
- Reporting of all incidents in accordance withaccording to the Incident Management System at BNP Paribas
- Holders of Microsoft Certified Solutions Expert MCSE Certification will be looked upon most favourably
- 2 years or more of working experience in a similar / related role within Banking environment is a must
- Advanced technical support to internal and external customers
- Expert troubleshooting and providing solutions
- Installs, diagnoses, repairs, maintains and upgrades all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance
- Troubleshoots problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required
- Working knowledge of most Microsoft based platforms including Windows based operating systems
- Responsible for supporting the Video editing systems and workflow, which includes Avid Interplay (including Access, Assist, Media Composer , Media Central, Delivery , Archive and ISIS), Adobe Creative Cloud (including Premiere, After Effects and Photoshop etc), Masstech Archive (including SpectraLogic Tape Library), Rhozet Transcoding, Aspera file transfer, SnapStream, LiveU, Teradek and Livestream and any other solution the team acquires
- Responsible for the installation, configuration and troubleshooting of all end user hardware, software and related peripherals including but not limited to: client facing support, hardware, software, mobile devices, peripheral and network troubleshooting for all end user systems
- Scope of work includes responsibilities general outside of Clients Services and/or in scope of other IS&T support groups but requires the Technical Engineer to be responsible. Responsibilities may include but not limited to: Server Support, Backup Operations, Vendor Management, Application Support and Maintenance, Infrastructure Support and Enhancements
- Provides remote office and after hours support for multiple locations. Performs after hours and weekend support, systems installation and maintenance as required
- Resolve incidents and requests within SLA
- Support will be a mix of Windows, OSX and Linux devices
- Assist End User Design & Engineering in testing and keeping production images up to date
- Travel locally between multiple CBS supported locations when needed
- Responsible for making independent decisions that adhere to the policies and procedures of IS&T
- Receives general guidance and direction from Team Lead and/or Manager, Client Services & Support
- Makes recommendations for solutions on IT requests
- Minimum six (6) years IT experience supporting end users systems
- Strong Analytical and Decision making skills with a limited amount of information
- Strong knowledge of all workstation operating systems
- Strong knowledge of technology such as: network topologies, server administration, etc
- Strong working knowledge of current Windows Server operating systems
- Strong knowledge of Microsoft Office products (Word, Excel, Outlook, Power Point, Access, etc)
- Experience with desktop remote control software (SMS, Casper, Bomgar, RDP, VNC, etc)
- Familiar with LANDesk
- Undergraduate degree in a computer science related field or equivalent work experience required
- Provide desk-side technical assistance for the Desktop related calls that cannot be resolved by the Technology Service Desk (it is in the responsibility from Service Desk to decide whether an onsite visit is required)
- Provide coordinated support to other IT teams for complex customer related issues requiring technical assistance
- First level market data support for services such as Bloomberg, Reuters, Eikon, EBS
- Support internal ICT systems and perform hardware troubleshooting and repair on desktop and laptop equipment
- Provide technical support and guidance to the ICT Business Support team where required
- Support standard LL systems software suites and networking environment
- Provide ICT support to end users for office automation applications, such as word processing, spreadsheets, databases, e-mail and other productivity software
- Interact with users by means of telephone conversations and face to face in order to provide an optimal solution
- Installing and providing second level support for all hardware including PCs, laptops, mobile devices and peripherals
- Provide basic data network troubleshooting
- Maintain user documentation, procedures and libraries for installed products
- Monitor and track fixes and upgrades for PC’s
- Liaise with third party ICT suppliers and maintainers
- Maintain good working relationships with manufacturers, suppliers and other external third parties and liaise with peers throughout the corporation to ensure continuity and efficiency on all project sites
- Ensure all projects / work efforts follow change management principles and are recorded using the agreed process
- Analyse new desktop technologies consistent with the needs of the business and seek new ways to improve current technology and business processes
Active Directory & Desktop Support Engineer Resume Examples & Samples
- Implement and support roaming profiles
- Implement and support offline folders
- Implement and support folder redirection
- Implement and maintain a standard corporate logon script
- Implement and maintain the managed desktop GPO customization
- Remotely assist on site personnel during PC deployment
- Define security logging and audit rules
- Allow/Block applications from running
- Define firewall rules
- Distribute certificates
- Internet Explorer security settings
- Dealing with IT support issues & queries via team hotline and ITSM ticketing system(Service NOW)
- Manage day-to-day support to ensure stability, reliability and availability of applications and services for the business
- Ability to clearly and effectively communicate with users
- Escalating issues as necessary per established escalation policies and procedures
- Collect diagnostics and other supporting evidence to identify the root cause of problems
- Create and maintain all operational documentation, processes and procedures
- Working closely to ITIL concepts and principles
- Microsoft Windows ande descirable but not essential exposure to MAC OS
- Desktop Hardware
- Mobile Technologies (iPhones, IPads, etc.)
- Mobile Iron
- Service Now or Remedy exposure desirable
- SCCM desktop client management
- Front Office exposure to Market Data systems � Bloomberg, Thompson Reuters, Factset and market leading broker apps
- Experience of VDI technologies would be beneficial but not essential
- Trade floor support with customer service background
- Knowledge or conceptual understanding of infrastructure technologies � servers, networks, core services, storage, etc
- Fast learner, ability to absorb and apply information
- Assertive, self-motivated and collaborative
- A solution-focused attitude and flexible approach
- Able to effectively balance time between day-to-day support work and project-related tasks
- Ability to prioritise and effectively triage issues
- Strong commuication skils
- Abilty to understand how your role relates to the overall goals of the business, a customer-focused mind-set
- Desirable Microsoft Certified Professional (MCSA, MCSE, MOS)
- ITIL certified is a plus or should have some understanding ITIL concepts and principles
- Microsoft Certified Solutions Associate (MCSA) Desktop
- MCTS for Office 365
- Cisco Certified Entry Network Technician (CCENT)
- Remote and onsite for support end user computing and mobile devices, peripherals and software
- Troubleshoot client/server communication issues, service failures
- Hardware diagnostic/repair (where applicable) and re/installation
- Follow and improve the CGI Methodology and adhere to agreed service levels
- Potential after hours support and interstate travel
- Superior problem solving and communication skills
- Demonstrable experience working in a client facing position within an ITIL context
- Ability to work unsupervised and manage time effectively
- Strong experience with PC’s, mobile hardware and peripherals
- Remote support/tools e.g. SCCM Remote tools, Remote Assistance/MSTSC
- SCCM software deployment and packaging
- Customer Service & Support
- To architect and research on infrastructure capability to be able to support the direction of high technology infrastructure
- To enhance current organization technology and focuses on digitalization to enhance organization’s efficiency, capabilities, functionalities, integration and collaboration
- To provide support on organization’s operating applications/security/software/system such as but not limited to (Proprietary Application, McAfee Solution (DLP, Encryption, Anti-Virus), Microsoft Office, Lync/Skype for Business Client)
- To conduct testing and troubleshooting of pre-built images, window scripting, standard baseline application and post built images on GPO and security hardening
- To conduct testing of policies in regards to ad-hoc request from application team and desktop support and to review and tighten policies as accordingly to TISO guidelines
- 3 years’ experience in engineering/platform/Active Directory/Mobile support with the following technical skill sets
Desktop Support Engineer Junior Resume Examples & Samples
- Application Package Creation: The Desktop Engineer should be proficient in modern methods and techniques to bundle Windows and Apple application packages for use in mass distribution. Working knowledge is required of BAT/CMD commands, shell scripting, VBScript, PowerShell. Should be familiar with toolsets such as InstallShield, Casper Composer, Iceberg, Innosetup, MSI, PKG, as examples. Should understand CLI and command-line switches to control the needed behavior of the application install. Candidate should be familiar with testing procedures using virtual machines, patch tester groups and follow protocol for production system release. Ultimately packages will be used for but not limited to rollouts, upgrades, Software on Demand (customer self-service) and in response to InfoSec related alerts
- Security: Work indirectly or directly with the Information Security group (GIS) to ensure that all applications meet Time Inc. security guidelines for required patches, rollouts and upgrades
- Hardware Asset Management: Help monitor and track hardware assets and the desktop management tool compliancy (such as AntiVirus defs, version control, etc)
- Familiarity and experience with the following a plus: Scripting & languages such as Shell Script, PHP, Perl and HTML
- Experience working in a similar 1st / 2nd line support position
- Microsoft support background – MCSA or MCSE qualification would be beneficial
- Office 365 administration
- Experienced working towards agreed Service Desk SLAs (e.g. call conversion and call resolution)
- Must have analytical skills and be able to solve technical problems across different platforms
- Must be a team player and be able to demonstrate excellent interpersonal skills
- Must be able to demonstrate effective communication skills, both written and verbal, to all levels within the organisation
- Requires a High School degree and at least one year experience
- Specific Manufacturers certifications as required. I.e. EMC, Dell, Cisco, Microsoft, Unisys. COMPTIA, and NETWORKPLUS
- Troubleshooting software and hardware problems
- Knowledgeable in servers, Microsoft/Linux/Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability
- Ability to test and certify PC, networks, servers and client /Unisys approved software applications and associated peripherals
- Knowledge of client specific internal procedures and service delivery requirements
- Excellent analytical and client communication skills
- Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school with applicable field service and/or other related technical experience
- Provides a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment
- Bachelor’s Degree or equivalent experience/Certifications within area related to job function
- 5 – 7 year’s prior experience in a call center environment, preferred
- Working knowledge of IT Disaster Recovery process and procedure
- 8570 certification: Security +
- Experience with Microsoft Windows Operating Systems (XP, Vista, and Windows 7)
- Experience with Microsoft Office 2003/2007/2010
- Experience with Microsoft Office Communicator
- Experience with remote connection tools and protocols
- Experience working with Remedy System
- Demonstrated experience with Common Access Cards and CAC Readers/PKI certificate troubleshooting
- Demonstrated experience with Blackberries
- Demonstrated problem solving skills
- Polished professional with excellent Written and Verbal communications skills
- Previous helpdesk/service desk experience
- Demonstrated skill in preparation of procedural documentation
- CAC readers for MFD’s setup/install
- Familiarization with SCCM
- Knowledge of Air Force Protocol
Field Engineer / Desktop Support Engineer Resume Examples & Samples
- Configure and install Lenovo laptop and desktop PC's, transfer user data to new systems. Collect, stack, and record PC's for disposal
- Industry experience should be at least 2 years
- Hardware migration project experience
- Knowledge of Windows 7/10
- Knowledge/experience with data transfer, end user profiles
- Business casual dress requirement
- Accurate asset data recording
- Ability to follow written technical instructions
- Available Work hours, typically normal business hours 8-5
- Windows 7, Experienced
- Lenovo PC/Laptop Hardware Support, Experienced
- Reliability and a strong sense of responsibility
- Ability to work independently and take ownership
- Solid technical and analytical skills required
- Ability to troubleshoot, support, and repair software and hardware for desktop and laptop computers
- Knowledge of supported Microsoft Windows operating systems
- Knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office
- Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities
- Experience troubleshooting intermediate complex local area network (LAN) and VPN connectivity issues
- Assist non-technical end users working at physical location with identifying and resolving problems
- Work on End User and Operations IT projects including hardware and software upgrades, configuration of machines, deployment of systems, etc
- Identify, track, reproduce and support resolution and testing of defects in retail IT systems
- Handle 'after hours' calls as scheduled
- Write and implement operational and support procedures
- Two or Four Year Degree or A+, Network+ or MCSE certifications
- 5+ Years of industry experience including but not limited to desktop engineering experiences, analyzing, designing, building and deploying desktop solutions into a production environment
- Minimum 5+ years of customer service experience troubleshooting end user technology in a fast paced environment
- Bulk manufacturing and production environment experience a plus
- Strong documentation and training skills
- Use of Windows (XP, Win7, Win8.1, 10, Server), Citrix, and SCCM
- Use and understanding of MAC OS
- Provide support for Cloud based apps and client software such as BOX, Office 365 including SharePoint, Onedrive and Office App
- Exceptional interpersonal skills and customer service skills, with a focus on rapport-building, listening and questioning skills
- Strong organization skills including follow-through/ups
- Ability to be self-sufficient and creative
- Basic working knowledge of a CMS, AS400 systems and JDE a plus
- Implementation and support services for Microsoft related technologies - Workstations, servers, Exchange, SQL, SharePoint, etc
- Troubleshoot and resolve issues with desktop hardware and software pertaining to systems operations
- Troubleshoot and resolve issues with desktop hardware and software pertaining to LAN connectivity
- Maintain and perform hardware set up, proper configuration and system modifications to assure high availability and performance
- Installing and setting up office/cubes for new and existing employees, relocating phones, and troubleshooting outages
- Escalate unresolved problems to staff with specific expertise, such as developers, network or system engineers, and database administrators in a timely manner
- Collaborate effectively with helpdesk team members and other IT technicians to resolve and document issues
- Create and update standard software loads for a variety of desktop systems
- Physically move and re-establish desktop systems and servers as required
- Assist LAN, WAN or the Systems Engineer as required
- Troubleshoot, diagnose and resolve application issues following standard operating procedures and using knowledge support tools
- Communicate technical issues to Corporate IT staff as needed
- Perform other job related duties as dictated by business needs
- Provide training to onsite and remote users
- Administer and maintains all server hardware and software, and ensures backup procedures are in place, monitored and tested
- Install, administer, troubleshoot, and maintain LAN, PC and peripheral equipment
- Work with vendors and internal support contacts to resolve technical problems with desktop equipment and software
- Create and maintain documentation on IT processes
- Track and maintain inventory and stock of PC/LAN equipment in order to meet business needs
- Out-of-hours on-call responsibilities
- Minimum 3 years IT Desktop Services/LAN support experience required. Experience providing support to business community users up to senior executive level. In-depth knowledge of Windows operating systems – XP, Windows 7, Windows 8. Working knowledge of Windows Server 2003/2007 preferred
- Active Directory administration and account management experience required. Thorough knowledge of security enhancement/monitoring products for PC and laptop environment
- Incident management and Problem management experience highly desired
- In-depth knowledge of and experience working with MS Office Suite (2003, 2007, 2010. 2013, Office 365), Adobe (multiple versions), and other desktop applications (WebEx, and other collaboration tools). Thorough experience configuring, upgrading, troubleshooting desktop and laptops computers, servers, printers, scanners and other peripheral devices. Experience using PC support tools such as LANDesk, WebEx, Dameware preferred. Lync/Skype 2013 experience required. Familiarity and experience with SCCM preferred, but not required
- Must have excellent customer service skills and background
- Desktop computing environment consists of Windows 7, MAC OS, and iOS
- Build rapport and elicit problem details from employees
- Deliver fixes to the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications sometimes using remote access technology
- Record, track, and document the incident request problem-solving process through to final resolution
- Access software updates, drivers, knowledge bases, and frequently asked question resources on the Internet and internal knowledge base to aid in problem resolution
- Assist in the deployment of new Application, OS, Patch releases to the customer base
- Asset Management tracking as equipment is deployed / returned to stock/ retired
- Provide VPN connectivity support for remote personnel
- Support all network printers and desktop peripherals
- Develop help sheets and frequently asked questions/answers for employees and team members
- Develop an understanding of the unique technology requirements that exist within the business unit(s)
- Suggest and advocate technology solutions and enhancements that meet the need of the business unit(s)
- 2 years relevant work experience
- Experience with desktop (PC & Mac) and server operating systems
- Extensive application support experience with MS Office, Outlook, SharePoint, Lync, Adobe Products, etc
- Working knowledge of a range of computer diagnostic utilities
- Minimum 2 years’ service desk experience or 1 year desk side
- MCSE (or other Microsoft certifications), CCNA, Computer Maintenance A+, ITIL Certification
- Experience with AD
- Experience with Office365 administration
- Worked as part of a larger team but manages own workload
- Experienced working towards agreed SLAs (e.g. call conversion and issue resolution)
- English and Arabic language is a requirement (written and verbal skills). Turkish is nice to have but not essential
- Excellent problem solving skills, is accountable for the work assigned and delivers results timely, reliably and correctly
- Experience working on small projects and delivering against timelines
- Working knowledge across all the IT disciplines including hardware, software, telephony, video teleconferencing, and connectivity
- Ability to form positive relationships with individuals at the supervisor/team manager level
- Demonstrable experience of 1st/2nd/3rd level Corporate IT support, gained in a multi-site , fast paced IT operations environment
- Able to perform root cause analysis. Capable of recommending effective courses of action, communicate resolution, policy and procedures to the various IT partners, management, and end users
- Experience supporting MAC OS and MAC hardware (Mac Book Air, Mac Book Pro)
- ACMT: Apple Certified MAC Technician certification/Microsoft Certified Systems Engineer (MCSE) or similar would be a plus
- Preferably experience with Lenovo parts ordering and hardware repairs
- Experience working with Active Directory, domain services and back office/infrastructure application support
- ITIL Foundation Certificate
- Experience with Remedy and Service Now ITSM Tools
- Knowledge in storage and backup technologies
Desktop Support Engineer, Mid Resume Examples & Samples
- 2+ years of experience with service desk support and network operations
- Experience in an enterprise IT environment and the implementation and rollout of new or updated desktop technologies
- Experience with implementing and maintaining security controls and compliance, including developing security documentation
- HS diploma or GED and 3 years of experience with IT or BA or BS degree
- Experience with Unified Communications or VoIP
- Experience with Microsoft Office, Office 365, and Microsoft SharePoint
- Experience with IBM BigFix, McAfee ePolicy orchestrator, and other various systems administration utilities
Apple Certified & Windows Desktop Support Engineer Resume Examples & Samples
- ACSP (Apple Certified Support Professional) / ACMT (Apple Certified Mac Technician) Preferred or equivalent experience
- 3+ years IT work experience preferred in a corporate support environment
- Demonstrated expertise of Microsoft Windows Operating Systems, Apple Operating Systems, and Microsoft Office products. Candidate should have the ability to install, configure and troubleshoot each operating system
- Troubleshoot and repair hardware and software on Apple & Windows desktops, laptops and peripherals
- Ability to perform general computer hardware maintenance on Apple and Windows Systems (CPU replacement, Motherboard replacement, Laptop LCD replacement, etc.)
- Perform imaging / re-imaging end user Apple / Windows desktop and laptop machines
- Knowledge of Windows mobile client devices, and Apple iOS products a plus
- Knowledge of internet security and antivirus software
- XCode, Apple Scripting, or other scripting languages a plus
- JAMF Certified, MCSE or other certifications a plus
- Mandatory ability to communicate effectively with management, peers, and customers, via email, phone and in face to face situations (written and verbal)
- Ability to travel to setup hardware, and troubleshoot issues at other local Oracle offices (up to 25% of time)
- Analyze consistent or repetitive issues or problems, develop creative solutions and assess risks / benefits; develop strategies for resolving identified issues and how to prevent future occurrences
- Document supported systems and application procedures and processes
- Stay in touch with technology changes and our client's operating environment changes. Our goal is to assess potential impact to supported systems and applications and to proactively look for opportunities to improve service
- ACSP (Apple Certified Support Professional) / ACMT (Apple Certified Mac Technician) Preferred or equivalent experience ( must have any of these 2 certifications)
- Working knowledge of internet/data technologies
- Demonstrate ability to self-motivate, work in teams, be detailed oriented and be flexible within a fast-paced and changing environment
- 2) MS Office Suite 2007
- High-school diploma or educational equivalent required; diploma from a technical or vocational school or have acquired equivalent military/DoD training. Bachelors Degree in Computer Science, Information Assurance, Information Systems, or other related scientific or technical discipline is preferred. Work experience or industry certifications demonstrating technical proficiency may be substituted for education requirements
- Must have three (3) to eight (8) years of experience providing IT implementation, troubleshooting, and maintenance support. Expert-level skills in Service Desk operations
- Attention to Detail - Demonstrates thoroughness and contentious attention to detail
- Customer Service - Works with clients and customers to assess their requirements, provide information or assistance, explains the scope of available products and services; is committed to quality deliverables
- Oral Communication - Expresses information effectively, listens to others, attends to nonverbal cues, and responds professionally
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations and resolve issues
- 2) SCCM (backend configuration)
- Imaging (from scratch)
- 3) TCP/IP, MDM
- Any scripting experience is a plus
- Utilize SCCM and other tools to create Microsoft and 3rd party security patches and application updates
- Possess excellent PC troubleshooting skills in a Windows 10/Office 2013 environment
- Help manage the workstation image including creation, updates, improving performance and reliability, and performing troubleshooting
- Utilize SCCM to produce software security compliance and desktop infrastructure health
- Utilize SCCM to maintain and report on software inventory levels
- Create and maintain project and procedure documentation related to desktop engineering
- Experience with mobile device management, including Blackberry, iPhone, and Windows mobile devices
- Available for after-hours or weekend support as required
- Bachelor's degree in Computer Science or related discipline and/or related job experience
- Six years+ of desktop support experience
- Two years+ backend SCCM experience
- Enterprise level expertise in Win 10, Exchange, Office 2013, SCCM, and scripting
- Experience with remote desktop management
- A solid understanding of TCP/IP, DNS, DHCP, cabling, and other network fundamentals
- Strong written and verbal communication skills with attention to detail
- Identifies and solves any problems that affect desktop computer operating systems and troubleshoots routine problems and maintenance of systems
- Maintains other relevant computer peripheral devices such as Monitors, Printers, Video teleconferencing problems
- Some shift work may be required and weekend work is needed for projects
- Proven experience of configuring workstations/laptops and associated software
- Experience with conference room technology including, video conferencing, audio conferencing, and mic/speaker setups
- Experience working with Active Directory, domain services and back office/infrastructure application installation and support
- Experience with Windows 10 & 7, Mac Sierra, EI Capitan Operating systems and associated applications
- Experience with Lenovo parts ordering and hardware repairs
- Serves as a backup and/or backfill for other roles on an as needed
- Addresses support incidents and requests submitted via walk up
- Regularly uses remote control to assist with supporting end users; deploys to floor as needed. Core function requires on site presence
- Facilitates escalations while maintaining primary communication channel with original requestor
- Takes notes/minutes in meetings and circulates to team
- Actively participates and contributes to team discussions and meetings
- Assists in maintaining technology inventory
- Tracks all work as a ticket in ServiceNow via a thorough documentation of findings, communication, and work completed, and using documented and approved procedures
- Uses principals of Incident, Request, and Problem management to provide excellent technology support and service to United Therapeutics
- Accepts escalations from Desktop Engineer I due to access limitations, skill/experience limitations, uncertainty regarding next steps, complexity, and/or near or post SLA
- Acts as primary Point of Contact during outages, critical incidents, and problems
- Identifies and resolves complex and/or near or post SLA breach incidents and requests
- Uses robust decision making logic, insight, knowledge, and experience to address incidents and requests that may not have clear path to resolution, applicable process or procedure
- Develops and executes regular audits and remediation of core systems and services to anticipate and prevent future incidents, drive efficiency, and efficacy
- Monitors technology blogs, reports on, and shares findings with team
- Plans, orchestrates, and executes global software, system, or service deployments and/or upgrades
- Participates in cross functional, practice, and/or departmental teams to address complex problems, incidents, and/or requests
- Reviews and edits ‘how to’ documentation for end users
- Develops, maintains, and executes training sessions in collaboration with all technology practices and functions
- Develops and maintains ‘how to’ documentation for back end technical processes and procedure to be executed by technology team members
- Executes sensitive and/or complex account, group, and bulk actions
- Develops, submits, and executes approved change requests
- Organizes and leads meetings as needed
- Preforms root cause analysis in partnership with subject matter experts
- Coordinates support calls to vendors for remote and/or on site repairs, deployments, and/or RMAs as needed
- Identifies trends within service incidents and requests
- Identifies and documents opportunities for automation based on observed trends and data
- Assists in identifying, suggesting and executing actions to restore service during an outage
Mac / Linux Desktop Support Engineer Resume Examples & Samples
- Support users/resolve issues on phone, email, walk-ins and using remote tools. Desk side support as required at various locations on the center
- Installation of systems, software and hardware components, not limited to memory, hard drives, printers, etc
- Resolve software conflicts, corruption, and misconfiguration issues, virus detection and removal
- Resolve hardware components issues not limited to: hard drive, memory, logic board, cards, monitors and other items, identifying failures, providing solutions
- Verify backups, review logs, rotating tapes, monitor backup systems including RAIDs, and servers, verify client connectivity, document any issues or concerns as identified
- Installation and troubleshooting of specialized equipment, including embedded systems such as hyper walls, spectrometers, etc
- Develop, push, troubleshoot and report on patch levels using provided tools such as Big Fix and Apple Remote Desktop or other patching tool
- Participate in annual security audits. Implement Agency/Center mandates. Configure systems per appropriate security plans
- Bachelor’s Degree in Computer Science or related field or equivalent years of experience
- 2-4 years of directly related work experience
- Extensive knowledge of Macintosh Desktop (GUI and command line)
- Experience with Linux Operating systems
- Experience with Mac BSD or Linux open source applications
- Operating system, firewall, network security and TCP/IP knowledge
- Proficient with setting up and troubleshooting with remote protocols such as ssh, rdp, vnc or sftp
- Experience with SMB Enterprise backup applications and solutions such as Retrospect and Time Machine
- Experience with PKI and/or encryption, virtual systems, RAIDS
- Experience with Shell scripting (bash, csh, tcsh, etc)
- Experience with patch management and monitoring tools and philosophies
- Candidate must be highly motivated, flexible, self-directed and able to manage multiple tasks
- Able to work in a team environment as well as working independently in a dynamic environment is required
- Must be a US Citizen with ability to obtain clearance if needed
- Experience with Windows Desktop
- Experience with multi-operating system implementation and support in both Active Directory and stand alone environments
- Experience and troubleshooting with Active Directory
- Experience with Big Fix, Jamf or Centrify other tools
- Experience with interoperability of Windows/Macintosh/Linux operating systems
- Knowledge of IDL, MatLab, ENVI, Solidworks, and other Scientific/Engineering applications
- Familiarity with USGCB, CIS, NIST, FISMA or other standards and benchmarking
- Understand and recommend software and hardware lifecycle for customer upgrade needs
- Experience supporting in a Science, Research, Engineering, Education, or Government environment
- Provide quality customer service to all clients in a timely manner
- Respond to and resolve incidents and service requests escalated from the service desk
- Image laptops and desktops with Standard Operating Environment image using SCCM
- Support multiple Standard Operating Environments (SOE) including desktop applications
- Investigate, diagnose and resolve hardware and software faults related to end-user devices
- Ability to respond to high priority issues in a timely manner
- Liaise with vendors, as required, to achieve problem resolution
- Cable patching for telephony and data services
- Escalate issues or problems as appropriate to management
- Take initiative to continually develop technical knowledge and professional skills and develop documentation as required
- Manage, own and co-ordinate technical resolution of faults either remotely or onsite
- Abide by and advocate corporate IT standards
- Communicate any IT related issues to the business in a timely manner
- Participate in technical projects including project appraisal and problem tracking
- Understand the scope, delivery mechanisms and processes of all Services delivered by Dimension Data
- Position demands flexibility so ever changing technologies can be suitably supported
Junior Desktop Support Engineer Resume Examples & Samples
- Desktop support experience
- Excellent knowledge of Windows 7, Office suits, PC/laptop hardware, printers, scanners
- Hardware & software installation experience
- Good fault diagnosis skills
- A basic understanding of LAN patching
- Basic knowledge of Active Directory
- An ability to troubleshoot problems and get to the root cause of complex technical desktop issues would also be an advantage
- An understanding of server hardware, LANDesk, experience of using PointSec and McAfee antivirus would be useful, but not essential
- Previously worked in an environment which measures performance against SLAs and be able to focused on incident management according to priority and business impact
- Although the core hours are Monday to Friday a flexible approach is required as you may be asked to work some evenings and weekends in order to support change or projects
- Analytical approach to problem resolution
- Must be able to meet strict deadlines
- Must be able to work under pressure
- Willingness to take ownership of problems / issues until resolved
- Excellent interpersonal skills and customer focus
- Ability to manage the ‘ever changing’ customer workload
- Willingness to work extended hours as and when required
- Good Time management skills
- Principle Duties and Responsibilities
- Second Line responsibility for resolving Incidents and completing IMACs in line with the Nautlius contract – for both hardware and software
- Liaising with the Service Desk and Level 3 Teams, to ensure appropriate forward movement leading to efficient resolutions and completions
- Undertaking IMAC activities, including hardware and software installation, as per the Nautilus contract
- Undertaking Project based activities in support of both internal and external Project Managers, as above
- Liaising with, and taking guidance from, the IMAC Schedulers
- Working with the Build Engineer to complete individual PC software inventories and installations
- Keeping the EUC Tower Lead informed of any problems or issues arising, escalating as necessary
- Flexible working to support the hours of between 0700-1900 Monday to Thursday, 08:00 – 13:00 Friday and 08:00 – 13:00 Saturday (overtime), and also covering adhoc overtime as required
- Key Accountabilities and tasks
- Incident/IMAC management in line with agreed SLAs
- Troubleshooting hardware – including desktop PCs, laptop, workstations and associated peripherals
- Troubleshooting Software – including operating systems and desktop applications
- Rebuilding and configuration PCs, applications and peripheral installations as per the IMAC process
- Moves, changes and deletions of the hardware/software estate to agreed SLAs (IMAC)
- Involved in new IT infrastructure implementation projects, moves, changes and deletions to agreed SLAs (IMAC)
- Good technical knowledge, skills and hands on experience of Hardware
- Experience of KPIs and SLAs, together with experience of the Client’s industry would be advantageous
- Excellent team awareness
- Responds to end-user requests for support and maintenance for the following client hardware/software platforms listed in the IT Standards Manual
- Windows XP, Vista, Windows 7, Windows 10 & Mobile Devices
- HP Desktop and Notebook family of client computers
- IPad and iPhones
- Troubleshoot PC-related equipment down to the component level, when necessary. Coordinates maintenance and repair for microcomputers and peripherals as needed with outside vendors
- Troubleshoot application issues, including isolating problems to networks or servers
- Perform hardware, software and IS installations, moves, adds and changes (IMAC) for PCs and related peripherals
- Log details of support provided in the service desk ticketing system, which includes updating the IT inventory database
- Use PC configuration management tools to perform basic system administration (for example, adding workstations to the domain, writing procedures, etc.), software distribution, patch management, and inventory management
- Provide excellent service to our customers
- Respond to and resolve Desktop related incidents reported via the service desk
- Provide user advice, assistance and guidance on common desktop applications
- Maintain standard build processes and full documentation for all systems
- Resolution of incidents and fulfilment of customer service requests
- Provide Second Line incident diagnosis and fault resolution
- Ensuring calls meet SLA criteria
- Record, track and update call information on a service desk application
- Ensuring routine and administrative tasks are completed
- Maintenance of hardware asset and software license information
- Complete Onsite Backup Tape Rotation
- Complete PAT testing of IT equipment
Related Job Titles
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Desktop Support Engineer Resume Example for 2024 (Skills & Templates)
Create a standout desktop support engineer resume with our online platform. browse professional templates for all levels and specialties. land your dream role today.
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Are you a Desktop Support Engineer looking for a new job opportunity? Look no further! Our Desktop Support Engineer Resume Example article will provide you with the resources and guidance to create an effective resume that will help you stand out from the competition. We'll provide tips and tricks on how to highlight your accomplishments and skills, as well as advice on how to showcase your experience and qualifications. So don't wait, read on to learn how to craft the perfect Desktop Support Engineer resume!
We will cover:
- How to write a resume , no matter your industry or job title.
- What to put on a resume to stand out.
- The top skills employers from every industry want to see.
- How to build a resume fast with our professional Resume Builder .
- Why you should use a resume template
What does a Desktop Support Engineer do?
A Desktop Support Engineer is responsible for providing technical support for computer hardware and software systems. They are typically employed by companies to help keep their computers running smoothly and efficiently. This may include troubleshooting problems with hardware and software, setting up and configuring computer systems, installing and upgrading software, providing technical assistance and training users in the use of computer systems, and performing other related tasks as needed.
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What are some responsibilities of a Desktop Support Engineer?
- Identifying and troubleshooting hardware and software issues on desktop computers
- Diagnosing and resolving network connectivity issues
- Providing technical support for end-users on desktop applications and systems
- Maintaining and updating inventory records for desktop hardware and software
- Installing and configuring computer systems and peripherals
- Upgrading existing hardware and software systems
- Performing preventive maintenance on desktop computers
- Creating and maintaining user accounts on the network
- Performing virus and malware scans
- Assisting with server maintenance and administration
- Solving technical problems with local area networks (LAN) and wide area networks (WAN)
Sample Desktop Support Engineer Resume for Inspiration
Address: 123 Main Street, Any City, ST 12345
Phone: (123) 456-7890
Email: [email protected]
John Smith is an experienced and certified Desktop Support Engineer with extensive knowledge in troubleshooting hardware and software issues. He has the ability to work independently and as part of a team, and has a proven track record of providing excellent customer service. He is proficient in a variety of technical languages and applications.
Work Experience
- Desktop Support Engineer, ABC Company, Any City, ST (2018-present)
- Diagnose and troubleshoot hardware and software issues for end users
- Provide technical support both onsite and remotely
- Maintain and install computer hardware and software
- Perform regular system maintenance and upgrades
- Bachelor of Science in Computer Science, Any University, Any City, ST (2014)
- Technical Troubleshooting
- Customer Service
- Hardware and Software Maintenance
- Network Administration
Certifications
- Microsoft Certified Professional (MCP)
- English (fluent)
- HTML (proficient)
Resume tips for Desktop Support Engineer
Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Desktop Support Engineer resume tips. We collected the best tips from seasoned Desktop Support Engineer - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.
- Highlight your technical certifications and any relevant experience.
- Include a summary statement that clearly outlines your qualifications.
- Detail your troubleshooting and issue resolution abilities.
- Mention your knowledge of relevant software and hardware.
- Demonstrate your ability to work with users to identify and solve problems.
Desktop Support Engineer Resume Summary Examples
A desktop support engineer resume summary or resume objective can be an effective way of communicating your qualifications and career goals to potential employers. A well-crafted resume summary or objective can help you stand out from other candidates and show employers why you are the best candidate for the job. It can also help employers to quickly get an idea of your expertise and capabilities, and make it easier for them to determine if you are the right fit for the role. For Example:
- Dynamic Desktop Support Engineer with 5+ years of experience providing advanced technical support to users. Proven success in resolving hardware/software issues and providing exceptional customer service.
- Experienced Desktop Support Engineer with 7+ years of technical support experience specializing in hardware/software troubleshooting and repair. Exceptionally knowledgeable in Windows OS.
- Certified Desktop Support Engineer with 8+ years of experience troubleshooting complex technical problems, installing and configuring software, and providing excellent customer service.
- Efficient Desktop Support Engineer with 5+ years of experience in providing user support, resolving hardware/software issues, and configuring systems. Proven track record in delivering timely solutions.
- Highly-skilled Desktop Support Engineer with 10+ years of experience in troubleshooting and resolving hardware/software issues. Adept at providing customer service and installing/configuring systems.
Build a Strong Experience Section for Your Desktop Support Engineer Resume
Building a strong experience section for a desktop support engineer resume is important because it allows potential employers to assess your skills and abilities. A well-crafted experience section can demonstrate your technical knowledge and provide insight into the types of tasks and projects you have successfully completed. Furthermore, it can also demonstrate your ability to troubleshoot and solve complex problems, as well as your ability to work within a team environment. Finally, it can also provide evidence of your commitment to customer service, as well as your ability to provide quality service. Ultimately, these qualities are essential for a successful desktop support engineer, and a strong experience section can help you stand out from the competition. For Example:
- Provided remote technical support to over 300 users in a large-scale corporate environment.
- Configured, installed, and troubleshot desktop hardware and software applications.
- Configured and managed Active Directory, Group Policies, and user accounts.
- Assisted with the installation and configuration of network printers and other peripherals.
- Collaborated with other IT teams to resolve network and hardware issues.
- Created and maintained user accounts, profiles, and file systems.
- Provided users with technical assistance and guidance on system operations.
- Developed and documented procedures for desktop support and maintenance.
- Implemented proactive measures to ensure optimal system performance and reliability.
- Assisted senior engineers in troubleshooting complex technical issues.
Desktop Support Engineer resume education example
A Desktop Support Engineer typically needs a Bachelor's degree in a relevant field such as computer science, information technology, or engineering. In addition, they typically need to be knowledgeable of a variety of computer operating systems and software, such as Microsoft Windows, Linux, and Mac OS. They should also have strong problem-solving and troubleshooting skills, as well as excellent customer service skills. Additionally, they need to have good communication and interpersonal skills for communicating with customers and colleagues. Here is an example of an experience listing suitable for a Desktop Support Engineer resume:
- B.S. in Computer Science from University of California, Los Angeles, CA, 2019
- A.A. in Information Technology from Santa Monica College, Santa Monica, CA, 2017
- Certified Professional in Information Technology (CPIT) from Microsoft, 2017
- Microsoft Certified Solutions Associate (MCSA) from Microsoft, 2016
- CompTIA A+ Certification from CompTIA, 2015
Desktop Support Engineer Skills for a Resume
It is important to add skills for a Desktop Support Engineer Resume because employers look for candidates who possess the technical and soft skills necessary to be successful in the position. Examples of technical skills include knowledge of Windows and Mac OS, networking protocols, hardware and software repair, troubleshooting, and customer service. Soft skills relevant to this role might include communication, problem solving, critical thinking, and time management. Demonstrating these skills on a resume can help a candidate stand out from other applicants and demonstrate their knowledge and expertise. Soft Skills:
- Problem Solving
- Communication
- Technical Knowledge
- Time Management
- Organizational Skills
- Critical Thinking
- Attention to Detail
- Troubleshooting
- Resourcefulness
- Hardware troubleshooting
- Software installation
- Network configuration
- Remote support
- Diagnostics testing
- Data backup
- Security protocols
- Systems integration
- Technical support
Common Mistakes to Avoid When Writing a Desktop Support Engineer Resume
In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.
- Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
- Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
- Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
- Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
- Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
- Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
- Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.
Key takeaways for a Desktop Support Engineer resume
- Highlight technical certifications and relevant coursework
- Include relevant IT experience and accomplishments
- Specify knowledge of hardware and software applications
- Demonstrate customer service skills
- Mention problem-solving and troubleshooting abilities
- Showcase communication and organizational skills
- Include any IT-related certifications
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7 Desktop Support Resume Examples for Your 2024 Job Search
Desktop Support specialists are known for their troubleshooting skills and their ability to provide solutions to complex technical issues. In the same vein, your resume should function like a well-oiled Desktop Support system, efficiently identifying and addressing the needs of potential employers. It should be clear, concise, and capable of resolving any doubts about your qualifications. In this guide, we'll explore X impressive Desktop Support resume examples to help you craft your own standout resume.
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Resume Examples
Resume guidance.
- High Level Resume Tips
- Must-Have Information
- Why Resume Headlines & Titles are Important
- Writing an Exceptional Resume Summary
- How to Impress with Your Work Experience
- Top Skills & Keywords
- Go Above & Beyond with a Cover Letter
- Resume FAQs
- Related Resumes
Common Responsibilities Listed on Desktop Support Resumes:
- Troubleshooting Hardware and Software Issues: Desktop Support will diagnose and resolve any problems related to computer hardware, software, network, and peripheral equipment to ensure optimal performance.
- Installing and Configuring Software and Hardware: This includes setting up new desktop computers, installing necessary software, and ensuring that hardware components are properly connected.
- Providing Technical Support: Desktop Support will provide technical assistance to users either in person, via phone, email, or remote access.
- Maintaining Inventory: They will keep track of all the computer systems, software licenses, and other IT equipment within the organization.
- Performing System Backups and Recovery: Regularly backing up data to prevent loss in case of a system failure and recovering data when necessary.
- Implementing Security Measures: This includes installing antivirus software, setting up firewalls, and monitoring system access to ensure data security.
- Training Staff: Desktop Support may be required to train other staff members on how to use certain software or hardware, or on how to resolve minor technical issues.
- Performing System Updates and Upgrades: Regularly updating and upgrading software and hardware to ensure optimal system performance.
- Documenting IT Support Procedures: They will create and maintain documentation of all IT support procedures to ensure consistency and efficiency in service delivery.
- Monitoring System Performance: Regularly checking the performance of the computer systems and networks, and taking necessary actions to improve efficiency.
- Liaising with Vendors: Desktop Support
You can use the examples above as a starting point to help you brainstorm tasks, accomplishments for your work experience section.
Desktop Support Resume Example:
- Implemented a proactive hardware and software monitoring system, reducing downtime by 25% and increasing overall system availability by 20%.
- Collaborated with cross-functional teams to successfully migrate the organization's email system to a cloud-based platform, resulting in improved email performance and a 30% reduction in maintenance costs.
- Developed and delivered training sessions to educate staff on best practices for data security, resulting in a 50% decrease in security incidents and improved overall data protection.
- Managed the implementation of a new ticketing system, resulting in a 40% reduction in response time and improved customer satisfaction scores by 15%.
- Collaborated with vendors to negotiate and implement cost-effective hardware and software solutions, resulting in a 20% reduction in IT expenses.
- Developed and implemented a comprehensive disaster recovery plan, ensuring business continuity in the event of a system failure and reducing potential data loss by 80%.
- Implemented a centralized software deployment system, reducing deployment time by 50% and improving overall efficiency in software updates.
- Developed and executed a system upgrade plan, resulting in improved system performance and a 30% reduction in system crashes.
- Collaborated with cross-functional teams to successfully migrate the organization's file storage system to a cloud-based platform, resulting in improved accessibility and a 25% reduction in storage costs.
- Proficiency in hardware and software monitoring systems
- Ability to collaborate with cross-functional teams
- Knowledge of cloud-based platforms
- Data security best practices
- Training and education delivery
- Ticketing system management
- Vendor negotiation skills
- Disaster recovery planning
- Centralized software deployment
- System upgrade planning
- File storage system migration
- Cost reduction strategies
- Business continuity planning
- Customer service skills
- IT project management
- Proficiency in IT troubleshooting
- Knowledge of data protection protocols
- Ability to implement cost-effective IT solutions
- Understanding of system performance optimization
- Proficiency in remote desktop support tools
- Knowledge of network configuration and management
- Understanding of cybersecurity principles
- Familiarity with IT service management frameworks
- Ability to work under pressure and meet deadlines
- Strong problem-solving skills
- Excellent communication skills.
Desktop Support Engineer Resume Example:
- Implemented a proactive monitoring system for desktop computers, reducing downtime by 25% and improving overall system performance.
- Developed and delivered training sessions to end users on best practices for software usage, resulting in a 20% decrease in support tickets related to user errors.
- Collaborated with the IT security team to implement and enforce security policies, ensuring compliance with industry regulations and reducing the risk of data breaches.
- Managed the deployment of a new ticketing system, resulting in a 30% increase in ticket resolution efficiency and improved customer satisfaction ratings.
- Developed and implemented a standardized process for computer setup and configuration, reducing setup time by 20% and improving consistency across the organization.
- Provided technical expertise and guidance during the company's migration to a new operating system, ensuring a smooth transition and minimizing user disruptions.
- Implemented a data backup and recovery solution, reducing data loss incidents by 40% and improving data availability for end users.
- Collaborated with the network team to troubleshoot and resolve network connectivity issues, resulting in a 15% decrease in network downtime.
- Developed and maintained documentation for hardware and software configurations, improving knowledge sharing and enabling faster troubleshooting.
- Proactive system monitoring
- Training development and delivery
- IT security policy implementation
- Compliance with industry regulations
- Computer setup and configuration standardization
- Technical expertise in operating system migration
- Data backup and recovery solutions
- Network troubleshooting and resolution
- Hardware and software configuration documentation
- Knowledge sharing and troubleshooting
- Project management
- Problem-solving skills
- Technical writing
- Understanding of data privacy standards
- Proficiency in desktop management and remote control technologies
- Ability to work in a team environment
- Strong communication skills.
Desktop Support Specialist Resume Example:
- Implemented a proactive monitoring system for hardware and software issues, reducing downtime by 25% and improving overall system performance.
- Collaborated with cross-functional teams to successfully migrate the company's computer systems to a new network infrastructure, resulting in a 30% increase in network speed and stability.
- Developed and delivered training sessions to educate users on best practices for data security, resulting in a 20% decrease in security breaches and improved user awareness.
- Managed the deployment of a new ticketing system, improving response time by 40% and increasing customer satisfaction scores by 15%.
- Implemented a software inventory management system, reducing software licensing costs by 20% and ensuring compliance with licensing agreements.
- Provided technical expertise and guidance during the company's transition to remote work, ensuring seamless connectivity and productivity for all employees.
- Developed and implemented a comprehensive system maintenance schedule, reducing system downtime by 30% and increasing overall system reliability.
- Collaborated with IT team to upgrade hardware and software across the organization, resulting in a 25% improvement in system performance and user experience.
- Streamlined the onboarding process for new employees, reducing setup time by 50% and improving user satisfaction.
- Cross-functional collaboration
- Network infrastructure migration
- User training and education
- Software inventory management
- Remote work technical support
- System maintenance scheduling
- Hardware and software upgrades
- New employee onboarding process management
- Excellent communication skills
- Technical troubleshooting
- Knowledge of IT infrastructure
- Project management skills
- Knowledge of software licensing compliance
- Ability to work in a team
- Time management skills
- Knowledge of cybersecurity principles
- Proficiency in remote desktop applications
- Familiarity with cloud computing
- Understanding of network protocols and diagnostics
- Proficiency in operating systems like Windows, Linux, and MacOS.
Desktop Support Technician Resume Example:
- Implemented a new ticketing system, resulting in a 30% reduction in response time and a 20% increase in customer satisfaction.
- Developed and delivered training programs for end-users, resulting in a 25% decrease in user error and an increase in overall system proficiency.
- Performed regular system audits and implemented security measures, resulting in a 40% decrease in security incidents and ensuring compliance with industry regulations.
- Managed the migration of 500+ user accounts to a new Active Directory domain, completing the project ahead of schedule and minimizing user downtime.
- Collaborated with cross-functional teams to implement a software asset management system, resulting in a 15% reduction in software licensing costs and improved compliance.
- Developed and executed a disaster recovery plan, ensuring minimal data loss and system downtime during critical incidents.
- Implemented a centralized patch management system, reducing patch deployment time by 50% and improving system security.
- Developed and documented standard operating procedures for troubleshooting common hardware and software issues, resulting in a 20% decrease in resolution time.
- Managed and maintained a computer inventory system, resulting in a 10% reduction in hardware procurement costs and improved asset tracking.
- Proficiency in ticketing systems
- System auditing
- Security measures implementation
- Active Directory domain migration
- Cross-functional team collaboration
- Software asset management
- Disaster recovery planning and execution
- Centralized patch management
- Troubleshooting hardware and software issues
- Standard operating procedures development
- Computer inventory management
- Knowledge of industry regulations
- Data loss prevention
- System downtime minimization
- Asset tracking
- Compliance management.
Entry Level Desktop Support Resume Example:
- Successfully troubleshooted hardware and software issues on desktop computers, resolving 95% of reported problems within a 24-hour timeframe.
- Provided technical assistance and support to users, achieving a 90% customer satisfaction rating based on post-support surveys.
- Assisted in the setup and maintenance of network infrastructure, ensuring uninterrupted connectivity for 200+ users and minimizing downtime by 20%.
- Installed and configured computer systems, peripherals, and software for a team of 50 employees, resulting in a 30% reduction in setup time and improved productivity.
- Monitored system performance and troubleshooted issues, proactively identifying and resolving potential bottlenecks, leading to a 15% increase in system uptime.
- Responded to help desk requests in a timely manner, achieving a 95% first-call resolution rate and reducing average response time by 20%.
- Diagnosed and resolved technical issues, resulting in a 25% decrease in system downtime and minimizing productivity loss for 100+ users.
- Maintained and updated software and hardware inventory, ensuring accurate tracking and reducing inventory discrepancies by 15%.
- Provided training and guidance to users on computer systems, improving user proficiency and reducing support requests by 30%.
- Proficiency in troubleshooting hardware and software issues
- Excellent customer service and communication skills
- Knowledge of network infrastructure setup and maintenance
- Ability to install and configure computer systems, peripherals, and software
- System performance monitoring and optimization
- Timely response to help desk requests
- Proficiency in diagnosing and resolving technical issues
- Inventory management skills
- Ability to provide training and guidance to users
- Knowledge of various operating systems (Windows, MacOS, Linux)
- Familiarity with remote desktop applications
- Understanding of IT security principles
- Knowledge of computer hardware components
- Familiarity with office productivity software (Microsoft Office, Google Workspace)
- Basic understanding of networking protocols (TCP/IP, DNS, DHCP)
- Ability to manage multiple tasks and priorities effectively
- Strong attention to detail
- Ability to work under pressure and meet deadlines.
IT Desktop Support Resume Example:
- Implemented a new ticketing system, resulting in a 30% reduction in response time and an improved customer satisfaction rating of 95%.
- Developed and implemented a comprehensive backup and disaster recovery plan, reducing data loss incidents by 50% and minimizing downtime during system failures.
- Led a hardware refresh project, upgrading 100% of desktops and laptops within the organization, resulting in improved system performance and a 20% decrease in user-reported issues.
- Streamlined the onboarding process for new employees, reducing setup time by 50% and ensuring a smooth transition for new hires.
- Implemented a remote desktop support solution, enabling efficient troubleshooting and reducing the need for in-person visits by 60%.
- Conducted training sessions for employees on cybersecurity best practices, resulting in a 75% decrease in security incidents and an improved overall security posture.
- Led a team in the successful migration of the company's email system to a cloud-based platform, improving reliability and reducing email downtime by 80%.
- Implemented a software asset management system, resulting in a 20% reduction in software licensing costs and improved compliance with software usage policies.
- Developed and implemented a comprehensive IT documentation system, improving knowledge sharing and reducing the time required for troubleshooting by 40%.
- Backup and disaster recovery planning
- Hardware installation and upgrading
- Onboarding process management
- Remote desktop support
- Cybersecurity training and awareness
- Email system migration
- IT documentation
- Troubleshooting and problem-solving skills
- Knowledge of IT compliance and licensing
- Ability to reduce system downtime
- Proficiency in reducing user-reported issues
- Ability to implement efficient IT systems
- Experience in reducing software licensing costs
- Ability to improve overall security posture
- Proficiency in improving system performance.
Senior Desktop Support Engineer Resume Example:
- Developed and implemented a comprehensive hardware and software troubleshooting process, reducing average resolution time by 30% and improving end-user satisfaction by 25%.
- Implemented proactive monitoring and maintenance strategies, resulting in a 20% decrease in system downtime and a 15% increase in overall system performance.
- Researched and recommended new technologies and solutions, leading to the successful implementation of a virtual desktop infrastructure (VDI) solution, reducing hardware costs by 40% and improving scalability.
- Managed the successful migration of 500 desktop computers to a new operating system, completing the project ahead of schedule and minimizing disruption to end users.
- Collaborated with cross-functional teams to implement a centralized user account management system, reducing user account creation time by 50% and improving security compliance.
- Developed and delivered technical training sessions to end users, resulting in a 30% decrease in support tickets and an increase in user self-sufficiency.
- Designed and implemented a comprehensive system backup and data recovery plan, reducing data loss incidents by 50% and ensuring business continuity.
- Identified and resolved network issues, resulting in a 25% improvement in network performance and a 20% decrease in network downtime.
- Developed and maintained documentation for system configurations, ensuring accurate and up-to-date information for troubleshooting and system maintenance.
- Advanced hardware and software troubleshooting
- Proactive system monitoring and maintenance
- Knowledge of virtual desktop infrastructure (VDI) solutions
- Project management and system migration
- Centralized user account management
- Technical training delivery
- System backup and data recovery planning
- Network troubleshooting and optimization
- Documentation development and maintenance
- Research and recommendation of new technologies
- Understanding of security compliance
- Ability to improve end-user satisfaction
- Ability to increase overall system performance
- Ability to improve scalability
- Ability to reduce support tickets
- Ability to increase user self-sufficiency
- Ability to ensure business continuity
- Ability to improve network performance.
High Level Resume Tips for Desktop Supports:
Must-have information for a desktop support resume:.
Here are the essential sections that should exist in an Desktop Support resume:
- Contact Information
- Resume Headline
- Resume Summary or Objective
- Work Experience & Achievements
- Skills & Competencies
Additionally, if you're eager to make an impression and gain an edge over other Desktop Support candidates, you may want to consider adding in these sections:
- Certifications/Training
Let's start with resume headlines.
Why Resume Headlines & Titles are Important for Desktop Supports:
Desktop support resume headline examples:, strong headlines.
- Experienced Desktop Support Specialist with a proven track record of resolving complex technical issues and providing exceptional customer service
- Results-oriented Desktop Support Technician skilled in troubleshooting and resolving hardware and software problems, ensuring minimal downtime for end-users
- Proactive Desktop Support Analyst with expertise in implementing and maintaining IT infrastructure, optimizing system performance, and delivering efficient technical support to users
Why these are strong:
- These resume headlines for Desktop Supports are strong because they highlight the key skills and qualities that hiring managers look for in these professionals. The first headline emphasizes the candidate's experience and ability to handle complex technical issues while providing excellent customer service. The second headline showcases the candidate's results-oriented approach and their ability to quickly resolve hardware and software problems. The third headline highlights the candidate's proactive nature, expertise in IT infrastructure, and their ability to optimize system performance and provide efficient technical support.
Weak Headlines
- Experienced Desktop Support Specialist with Technical Troubleshooting Skills
- Desktop Support Technician Proficient in Hardware and Software Installation
- IT Support Professional with Strong Customer Service and Problem-Solving Abilities
Why these are weak:
- These resume headlines need improvement for Desktop Supports as they lack specificity and fail to highlight the unique value or achievements of the candidates. The first headline mentions experience and technical troubleshooting skills, but it doesn't provide any context or measurable results, such as the number of issues resolved or the complexity of the problems solved. The second headline mentions proficiency in hardware and software installation, but it doesn't showcase any certifications or specific software expertise that could make the candidate stand out. The third headline mentions customer service and problem-solving abilities, but it lacks any specific examples or metrics to demonstrate the candidate's effectiveness in these areas.
Writing an Exceptional Desktop Support Resume Summary:
Resume summaries are crucial for Desktop Supports as they provide a concise and impactful way to showcase their skills, experience, and unique value proposition. An effective summary can immediately grab the attention of hiring managers, setting the tone for the rest of the resume and positioning the candidate as an ideal fit for the role.
For Desktop Supports specifically, a well-crafted resume summary should emphasize their ability to provide technical support, troubleshoot hardware and software issues, and ensure smooth operations of desktop systems.
Key points that should be conveyed in a resume summary for Desktop Supports include:
Technical Expertise: Highlight your proficiency in desktop support technologies, operating systems, and software applications. Mention any certifications or specialized training that demonstrate your technical skills and knowledge.
Problem-Solving Skills: Emphasize your ability to analyze and resolve technical issues efficiently. Showcase your experience in troubleshooting hardware and software problems, diagnosing network connectivity issues, and providing timely solutions to end-users.
Customer Service Orientation: Desktop Supports play a crucial role in providing excellent customer service. Highlight your ability to communicate effectively with end-users, understand their technical needs, and provide friendly and efficient support. Showcase any experience in managing helpdesk tickets, providing remote assistance, or delivering in-person support.
Collaboration and Teamwork: In a desktop support role, collaboration with other IT teams and departments is essential. Highlight your experience in working collaboratively with colleagues, IT administrators, and network engineers to ensure seamless operations and resolve complex technical issues.
Attention to Detail: Mention your strong attention to detail and ability to document technical procedures, troubleshooting steps, and resolutions accurately. Showcase any experience in maintaining inventory records, tracking software licenses, or managing hardware assets.
Adaptability and Learning Agility: Desktop support professionals need to stay updated with the latest technologies and industry trends. Highlight your ability to quickly learn new systems, adapt to changing environments, and proactively seek opportunities for professional growth.
To create an impactful resume summary, carefully select the key points that align most closely with the specific requirements of the Desktop Support role you are applying for. Remember, your resume summary will be one of the first things that hiring managers will see, so make sure it effectively showcases your skills and experience in desktop support.
Desktop Support Resume Summary Examples:
Strong summaries.
Results-driven Desktop Support professional with 5 years of experience providing technical support and troubleshooting for diverse hardware and software systems. Proven track record of delivering exceptional customer service and resolving complex technical issues, resulting in a 20% increase in user satisfaction ratings.
Detail-oriented Desktop Support specialist with expertise in managing and maintaining large-scale IT infrastructures. Skilled in diagnosing and resolving hardware and software issues, optimizing system performance, and implementing effective security measures. Strong communication and problem-solving abilities, consistently ensuring minimal downtime and maximizing user productivity.
Customer-focused Desktop Support technician with a solid background in providing end-user support and training. Proficient in troubleshooting and resolving software and hardware problems, as well as configuring and deploying new systems. Known for delivering prompt and efficient technical assistance, resulting in a 15% reduction in average ticket resolution time.
- These resume summaries are strong for Desktop Supports as they highlight the candidates' relevant experience, technical skills, and customer service abilities. The first summary emphasizes the candidate's track record of delivering exceptional customer service and resolving complex technical issues, showcasing their ability to improve user satisfaction. The second summary highlights the candidate's expertise in managing and optimizing IT infrastructures, demonstrating their ability to ensure system performance and security. Lastly, the third summary focuses on the candidate's customer-focused approach and their success in providing efficient technical assistance, indicating their ability to reduce ticket resolution time. Overall, these summaries effectively showcase the candidates' qualifications and potential value to hiring managers.
Weak Summaries
- Desktop Support professional with experience in troubleshooting hardware and software issues, seeking a challenging role to utilize my technical skills and provide excellent customer service.
- Experienced Desktop Support specialist with a strong background in Windows and Mac environments, looking for an opportunity to apply my knowledge and problem-solving abilities to ensure smooth IT operations.
- Desktop Support technician with a focus on delivering timely and efficient technical support to end-users, committed to resolving issues and improving system performance to enhance user experience.
- These resume summaries need improvement for Desktop Supports as they lack specific details about the candidates' accomplishments, technical expertise, and the impact they have made in previous roles. The summaries provide a general overview of the candidates' skills and goals, but do not highlight any quantifiable results or specific examples of successful troubleshooting, system improvements, or customer satisfaction. Adding specific achievements and measurable outcomes would make the summaries more compelling to hiring managers.
Resume Objective Examples for Desktop Supports:
Strong objectives.
Highly motivated and detail-oriented aspiring Desktop Support professional, seeking an entry-level position to utilize my strong technical skills and problem-solving abilities to provide efficient and effective support to end-users, ensuring optimal system performance and user satisfaction.
Recent graduate with a degree in Computer Science and a passion for troubleshooting and resolving technical issues, eager to apply my knowledge of hardware and software systems to provide exceptional Desktop Support services, contributing to the smooth operation of an organization's IT infrastructure.
Goal-driven and customer-focused individual with a solid foundation in IT support and a track record of delivering timely solutions, seeking a Desktop Support position to leverage my expertise in diagnosing and resolving hardware and software problems, ensuring uninterrupted workflow and minimizing downtime for end-users.
- These resume objectives are strong for up and coming Desktop Supports because they highlight the candidates' motivation, relevant skills, and educational background. The first objective emphasizes the candidate's technical skills and problem-solving abilities, which are crucial for providing efficient support to end-users. The second objective showcases the candidate's degree in Computer Science and their passion for troubleshooting, demonstrating their commitment to the field. Lastly, the third objective emphasizes the candidate's customer-focused approach and their ability to deliver timely solutions, making them a valuable asset in ensuring uninterrupted workflow for end-users.
Weak Objectives
- Seeking a Desktop Support position where I can utilize my technical skills and contribute to the success of the organization.
- Motivated Desktop Support professional with experience troubleshooting hardware and software issues, seeking an opportunity to further develop my technical expertise and provide exceptional IT support.
- Recent graduate with a passion for technology and a strong foundation in desktop support, looking for a challenging role where I can apply my knowledge and continue to learn and grow in the field.
- These resume objectives need improvement for up and coming Desktop Supports because they lack specificity and fail to highlight the unique value or skills the candidates possess. The first objective is generic and does not provide any information about the candidate's background, specific technical skills, or the industries they are interested in. The second objective mentions some experience in troubleshooting, but it does not mention any specific achievements or areas of expertise that would make the candidate stand out. The third objective, although it mentions a passion for technology and a strong foundation in desktop support, does not elaborate on the candidate's specific skills or any particular area of desktop support they are interested in, which would make their profile more appealing to potential employers.
Write a More Targeted Resume with AI
Speed up your resume creation process with the resume builder . generate tailored resume summaries in seconds., how to impress with your desktop support work experience:, best practices for your work experience section:.
- Highlight your technical skills and expertise in desktop support, including knowledge of operating systems, hardware, software, and troubleshooting techniques.
- Showcase your experience in providing excellent customer service and resolving technical issues in a timely manner.
- Quantify your achievements by including metrics such as the number of tickets resolved per day or the percentage of customer satisfaction ratings received.
- Describe your ability to prioritize and manage multiple tasks simultaneously, emphasizing your strong organizational and time management skills.
- Demonstrate your collaboration and teamwork skills by sharing examples of working with other IT teams or departments to resolve complex technical issues.
- Mention any certifications or specialized training you have completed in desktop support or related areas, such as ITIL or CompTIA A+.
- Include any instances where you have successfully implemented new technologies or improved existing systems to enhance efficiency and productivity.
- Highlight your ability to communicate technical information effectively to non-technical users, showcasing your strong interpersonal and communication skills.
- Provide examples of your problem-solving abilities, including instances where you have identified root causes of technical issues and implemented effective solutions.
- Use industry-standard terminology and avoid excessive technical jargon to ensure your resume is easily understood by HR, recruiters, and hiring managers.
Example Work Experiences for Desktop Supports:
Strong experiences.
Provided technical support to over 200 employees, resolving hardware and software issues in a timely manner and maintaining a 95% customer satisfaction rating.
Implemented a new ticketing system, resulting in a 30% reduction in response time and improved tracking and resolution of support requests.
Conducted training sessions for new employees on desktop support best practices, resulting in a 50% decrease in support tickets from new hires within the first month.
Led a team of desktop support technicians in a large-scale office relocation project, ensuring seamless transition of technology infrastructure and minimizing downtime for employees.
Developed and implemented standardized desktop imaging and deployment processes, reducing deployment time by 40% and improving consistency across the organization.
Collaborated with IT security team to implement and enforce security protocols, resulting in a 25% decrease in security incidents and improved data protection.
- These work experiences are strong because they demonstrate the candidate's ability to provide excellent technical support, improve efficiency and productivity, and contribute to the overall security and stability of the organization's technology infrastructure. The quantifiable achievements and specific actions taken showcase the candidate's skills in problem-solving, project management, and collaboration, which are highly valued in desktop support roles.
Weak Experiences
Assisted end-users with troubleshooting and resolving hardware and software issues.
Provided technical support for desktop systems, including installation, configuration, and maintenance.
Documented and tracked support tickets to ensure timely resolution of issues.
Conducted basic network troubleshooting and resolved connectivity issues for end-users.
Assisted in the deployment and setup of new desktop systems and peripherals.
Collaborated with team members to develop and update technical documentation.
- Provided remote support to end-users, resolving software and hardware problems via phone and remote access tools.
- Assisted in the management and maintenance of inventory for desktop systems and peripherals.
- Assessed and resolved user access and permissions issues for various applications and systems.
- These work experiences are weak because they lack specific details about the impact of the individual's work and the outcomes achieved. They also lack quantifiable results and strong action verbs. To improve these bullet points, the candidate should provide specific examples of successful troubleshooting, highlight any efficiency improvements or cost savings achieved, and use more powerful action verbs to showcase their skills and contributions.
Top Skills & Keywords for Desktop Support Resumes:
Top hard & soft skills for desktop supports, hard skills.
- Troubleshooting and Problem Solving
- Hardware and Software Installation
- Operating System (OS) Support (e.g., Windows, macOS, Linux)
- Network Configuration and Troubleshooting
- Active Directory Management
- Remote Desktop Support
- Hardware and Software Upgrades
- Backup and Disaster Recovery
- Virus and Malware Removal
- Printer and Peripheral Device Support
- Patch Management
- IT Asset Management
Soft Skills
- Technical Troubleshooting and Problem Solving
- Customer Service and Support
- Communication and Interpersonal Skills
- Attention to Detail and Accuracy
- Time Management and Organization
- Adaptability and Flexibility
- Patience and Empathy
- Analytical Thinking and Decision Making
- Collaboration and Teamwork
- Documentation and Reporting
- Prioritization and Multitasking
- Continuous Learning and Self-Development
Go Above & Beyond with a Desktop Support Cover Letter
Desktop support cover letter example: (based on resume).
As a Desktop Support professional, you understand the importance of attention to detail and providing exceptional customer service. Just like how you go the extra mile to ensure your clients' satisfaction, pairing your resume with a well-crafted cover letter can significantly enhance your chances of securing an interview and ultimately landing your dream job. A cover letter is not just an additional document; it is an extension of your resume that allows you to showcase your unique skills and experiences in a more personalized and compelling manner. Here are some compelling reasons why you should submit a cover letter as a Desktop Support professional:
Personalize your application: A cover letter gives you the opportunity to address the specific needs and requirements of the company you are applying to. By tailoring your cover letter to the organization, you can demonstrate your genuine interest in the role and showcase your understanding of their unique challenges and goals.
Highlight your technical expertise: While your resume provides a summary of your technical skills, a cover letter allows you to delve deeper into your experience and highlight specific projects or accomplishments that are directly relevant to the Desktop Support role. This gives you the chance to showcase your expertise and demonstrate how you can add value to the organization.
Showcase your problem-solving abilities: Desktop Support professionals are often faced with complex technical issues that require quick thinking and problem-solving skills. In your cover letter, you can share specific examples of how you have successfully resolved challenging situations, showcasing your ability to troubleshoot and find innovative solutions.
Demonstrate your communication skills: Effective communication is crucial in the field of Desktop Support, as you often need to explain technical concepts to non-technical individuals. Your cover letter provides an opportunity to showcase your written communication skills, ensuring potential employers that you can effectively convey information and build rapport with clients and colleagues.
Stand out from the competition: While some applicants may choose not to submit a cover letter, taking the time to craft a well-written and tailored cover letter sets you apart from the competition. It shows that you are willing to go the extra mile and that you are genuinely interested in the position, increasing your chances of being noticed by hiring managers.
Share your passion for the role: A cover letter allows you to express your enthusiasm for the Desktop Support field and your commitment to providing excellent service. By conveying your passion and dedication, you can leave a lasting impression on potential employers and increase your chances of securing an interview.
In summary, pairing your resume with a cover letter as a Desktop Support professional can greatly enhance your job application. It allows you to personalize your application, highlight your technical expertise and problem-solving abilities, demonstrate your communication skills, stand out from the competition, and share your passion for the role. Don't miss out on this valuable opportunity to make a strong impression and increase your chances of landing an interview.
Resume FAQs for Desktop Supports:
How long should i make my desktop support resume.
A Desktop Support resume should ideally be one to two pages in length. It is important to keep the resume concise and focused on the most relevant information for the role. Desktop Support positions typically require technical skills and experience in troubleshooting and resolving computer hardware and software issues. Therefore, it is crucial to highlight these skills and relevant work experience in a clear and concise manner. A one to two-page resume allows you to provide a comprehensive overview of your qualifications, including your technical skills, certifications, relevant work experience, and educational background. It is important to prioritize the most recent and relevant information, ensuring that it aligns with the requirements of the Desktop Support role. Remember to use bullet points and concise sentences to effectively communicate your skills and achievements. Avoid including unnecessary details or irrelevant information that may distract the reader from your core qualifications. By keeping your Desktop Support resume to one to two pages, you can present a
What is the best way to format a Desktop Support resume?
When it comes to formatting a Desktop Support resume, it is essential to present your skills, experience, and qualifications in a clear and organized manner. Here are some key points to consider: 1. Start with a professional summary: Begin your resume with a concise summary that highlights your relevant experience, technical skills, and any certifications you hold. This section should grab the attention of the reader and provide a quick overview of your qualifications. 2. Emphasize technical skills: Desktop Support roles require a strong technical background, so make sure to include a dedicated section highlighting your technical skills. This can include proficiency in operating systems (Windows, macOS, Linux), hardware troubleshooting, software installation, network troubleshooting, and any specific tools or applications you are proficient in. 3. Showcase your experience: In the work experience section, list your previous roles in reverse chronological order, starting with the most recent. For each position,
Which Desktop Support skills are most important to highlight in a resume?
When it comes to highlighting skills in a resume for Desktop Support positions, there are several important ones to consider. These skills are crucial for effectively providing technical assistance and troubleshooting to end-users in a desktop computing environment. Here are some key skills to emphasize: 1. Technical Proficiency: Showcase your expertise in operating systems (Windows, macOS, Linux), hardware components, and software applications commonly used in desktop support. This includes knowledge of Microsoft Office Suite, antivirus software, remote desktop tools, and ticketing systems. 2. Troubleshooting and Problem-Solving: Highlight your ability to diagnose and resolve hardware and software issues faced by end-users. Emphasize your experience in identifying root causes, implementing effective solutions, and providing timely resolutions to minimize downtime. 3. Customer Service: Desktop Support professionals often interact directly with end-users, so strong customer service skills are essential. Demonstrate your ability to communicate technical concepts in a clear and friendly manner, actively listen to users' concerns, and provide empathetic support. 4. Hardware and Software Installation: Mention your experience in setting up and configuring desktop computers, laptops, printers, and other peripherals. Highlight your knowledge of software installation, updates, and patch management processes. 5. Networking and Connectivity: If you have expertise
How should you write a resume if you have no experience as a Desktop Support?
When writing a resume for a Desktop Support position without any prior experience, it's essential to focus on highlighting your relevant skills, education, and any related experiences that can demonstrate your potential for success in the role. Here are some tips to help you create an effective resume: 1. Start with a strong objective or summary statement: Begin your resume with a concise statement that highlights your career goals and emphasizes your enthusiasm for entering the Desktop Support field. This will grab the attention of hiring managers and show your commitment. 2. Emphasize your technical skills: Even if you haven't worked as a Desktop Support before, you may possess technical skills that are valuable in this role. Include any relevant certifications, coursework, or projects that showcase your proficiency in areas such as operating systems, hardware troubleshooting, software installation, network troubleshooting, or customer service. 3. Highlight transferable skills: Identify and emphasize transferable skills from your previous experiences that align with the requirements of a Desktop Support role. These could include problem-solving
Compare Your Desktop Support Resume to a Job Description:
- Identify opportunities to further tailor your resume to the Desktop Support job
- Improve your keyword usage to align your experience and skills with the position
- Uncover and address potential gaps in your resume that may be important to the hiring manager
Related Resumes for Desktop Supports:
More resume guidance:.
![desktop support engineer resume for experienced IT Analyst](https://cdn.prod.website-files.com/627c8700df0be67c4b1d533c/63f8146298df860d3426cb9d_IT%20Analyst.png)
Desktop Support Engineer Resume Guide
Desktop support engineers provide technical assistance to computer users. They diagnose and troubleshoot software and hardware problems, install or upgrade system components, configure networks, set up user accounts and assist in the selection of appropriate equipment for specific tasks. They also respond to help desk requests from customers regarding their computers or other IT-related issues.
You have the technical know-how to be a great desktop support engineer, but employers don’t yet know who you are. To get their attention and demonstrate your qualifications for the job, you must create an impressive resume.
This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.
![desktop support engineer resume for experienced Desktop Support Engineer Resume](https://www.rezjumei.com/wp-content/uploads/desktop-support-engineer-resume.jpg)
Table of Contents
The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.
Desktop Support Engineer Resume Sample
Angelita Runte Desktop Support Engineer
[email protected] 778-011-1595 linkedin.com/in/angelita-runte
Dependable and experienced desktop support engineer with over 8 years of experience in providing technical assistance and troubleshooting for businesses. At XYZ, successfully managed the installation, maintenance, and repair of 600 computer systems used by staff members. Proven track record for resolving complex IT issues quickly and efficiently to improve customer satisfaction ratings by 20%. Well-versed in using various software applications to ensure smooth operations.
Desktop Support Engineer, Employer A Indianapolis, Jan 2018 – Present
- Supported over 500 users with technical desktop support, resolving issues related to hardware and software systems in a timely manner.
- Streamlined installation process for new computers by 80%, reducing onboarding time for new team members from 3 hours to 30 minutes on average.
- Consistently delivered excellent customer service, receiving positive feedback from over 95% of end-users surveyed about their experience with IT Support services.
- Installed and set up 100+ PCs per month using standard operating procedures; reduced setup time for each PC by 15%.
- Optimized network performance across all workstations through troubleshooting and maintenance activities, resulting in an overall improvement of 40% efficiency within the organization’s infrastructure system.
Desktop Support Engineer, Employer B Sioux Falls, Mar 2012 – Dec 2017
- Participated in the installation, maintenance and troubleshooting of over 500 desktop computers for users across 10+ departments; resolved 95% of technical issues within one hour or less.
- Mentored a team of four junior technicians on best practices for end-user support as well as basic computer engineering processes; improved overall customer satisfaction ratings by 11%.
- Spearheaded several projects to upgrade computer hardware systems in order to run more advanced software programs and reduce system downtime from 8 hours per month to 2 hours monthly.
- Implemented automated patch management procedures which minimized security vulnerabilities while improving user experience; reduced help desk tickets related to virus attacks by 40%.
- Effectively trained 20 departmental personnel on how to use new office applications such as Word, Excel, Powerpoint & Outlook with an average learning curve time reduction of 30 minutes per person.
- Active Directory
- Troubleshooting
- Technical Support
- Windows Server
- Computer Hardware
- Software Installation
Bachelor of Science in Information Technology Educational Institution XYZ Nov 2011
Certifications
CompTIA A+ Certification CompTIA (Computing Technology May 2017
Related Resume Examples
- Technical Support Engineer
- Network Engineer
- Desktop Support Technician
- Desktop Support Analyst
- Support Engineer
- Technical Support Analyst
- Technical Support Specialist
1. Summary / Objective
Your resume summary/objective should provide the hiring manager with a quick overview of your qualifications and experience as a desktop support engineer. For example, you could mention the certifications or degrees that make you stand out from other applicants, the number of years’ experience in troubleshooting hardware/software issues, and any recent projects where you successfully implemented new technologies.
Below are some resume summary examples:
Committed desktop support engineer with 5+ years of experience providing technical assistance and troubleshooting. Successful at resolving customer service issues quickly, efficiently, and in accordance with company standards. Skilled at diagnosing hardware/software problems to ensure prompt resolution of incidents while maintaining a high degree of customer satisfaction. Experienced working on multiple platforms including Windows 10 and Mac OSX.
Energetic and experienced desktop support engineer with 7+ years of experience in deploying, maintaining and troubleshooting PCs, laptops and printers. Proficient at managing complex networks for a variety of clientele. Achieved 95% customer satisfaction in 2020 by resolving technical issues within 24 hours. Seeking to join ABC as the next Desktop Support Engineer where I can utilize my expertise to deliver superior service and quality products.
Accomplished desktop support engineer with 5+ years of experience in providing IT assistance to end users. Having a proven track record for quickly resolving technical issues, installing and configuring software, maintaining hardware components, troubleshooting network connectivity problems and other related tasks. Looking forward to joining ABC Tech as part of their team to help provide the best possible service for their customers.
Seasoned desktop support engineer with 5+ years of experience providing technical assistance to staff and end-users. At XYZ, provided desktop hardware and software support for 1000+ users across five offices in three countries. Successfully resolved over 200 client issues each month through phone/email communication, remote access tools, and onsite visits. Awarded “Employee of the Month” for significantly reducing downtime by 30%.
Skilled desktop support engineer with 5+ years of expertise troubleshooting hardware and software issues. Deep knowledge of Windows, Mac OS X, Linux distributions, and mobile operating systems. Achieved 99% uptime at XYZ Company by managing the IT infrastructure for over 200 users across five locations. Looking to join ABC Tech as a desktop support specialist to provide comprehensive technical assistance to their customers.
Determined desktop support engineer with 5+ years of experience in troubleshooting and resolving technical issues. Experienced in providing remote, onsite, and phone-based technical assistance to clients. At XYZ, managed 20+ networked systems for 120 users while reducing downtime by an average of 30%. Received accolades from customers for providing excellent customer service and quick resolution times.
Detail-oriented desktop support engineer with 6+ years of experience providing technical assistance to end-users. Proven track record of rapidly troubleshooting and resolving computer hardware, software, network and system issues in a timely manner. Looking to join ABC Tech as the next desktop support engineer where I can utilize my expertise in supporting IT operations for multiple users at once.
Talented Desktop Support Engineer with 5+ years of experience providing high-level technical support for over 500 users. Proven record in resolving complex system issues quickly and efficiently, as well as installing hardware/software updates to improve user productivity. Seeking a challenging role at ABC where I can utilize my expertise to enhance the company’s IT infrastructure.
2. Experience / Employment
The work history/experience section is where you talk about your past roles. It should be written in reverse chronological order, meaning the most recent job is listed first.
When writing this section, it’s important to stick to bullet points as much as possible; doing so makes it easier for the reader to take in what you have to say quickly and efficiently. When talking about each role, provide detail on what you did and any results achieved from your work.
For example, instead of saying “Provided technical support,” you could say “Diagnosed hardware/software issues for over 200 users daily via remote access tools and phone calls; reduced total number of unresolved tickets by 25% within 3 months.”
To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:
- Troubleshot
- Implemented
Other general verbs you can use are:
- Coordinated
- Demonstrated
- Facilitated
- Participated
- Reorganized
- Represented
- Spearheaded
- Streamlined
Below are some example bullet points:
- Documented and maintained detailed records of all IT support requests, resolved over 90% of user complaints within 24 hours and reduced downtime by 30%.
- Advised and trained employees on the usage of various desktop applications; enhanced employee productivity with improved computer literacy across departments.
- Efficiently installed new hardware components such as monitors, keyboards and RAM modules for 100+ computers in a single day while ensuring that data was backed up properly before installation.
- Presented comprehensive technical reports to senior management regarding system performance issues and proposed solutions which were successfully implemented at lower costs than expected.
- Managed regular maintenance tasks including software upgrades, security patching & antivirus updates resulting in an increased uptime rate from 80% to 95%.
- Diagnosed over 150 technical issues related to hardware and software components, resolving them within 5 hours on average.
- Facilitated the installation of 50+ new PCs in a networked environment while ensuring data security protocols were followed at all times.
- Developed comprehensive user manuals that detailed step-by-step instructions for various computer troubleshooting processes; reduced customer support tickets by 30%.
- Proficiently handled desktop applications updates and upgrades, resulting in improved system performance and fewer system crashes (down 20%).
- Tested existing systems regularly and identified potential areas of improvement affecting network connectivity, file access & sharing capabilities; implemented corrective measures accordingly with minimal downtime (less than 4 minutes).
- Prepared and installed 40+ desktop computers and peripherals, ensuring all systems were optimized for maximum performance; reduced system downtime by 60%.
- Troubleshot hardware & software issues within the network environment, resolving over 250 support cases in a timely manner and within SLA requirements.
- Resolved complex networking problems involving VPNs, firewalls, routers & switches to maintain consistent system access at all times; decreased total IT helpdesk calls by 25%.
- Structured user accounts on Windows-based platforms with appropriate permissions while observing security protocols; improved account authentication processes by 10%.
- Accurately documented every technical issue encountered during service requests as well as steps taken to correct them in order to build an effective knowledgebase for future reference.
- Utilized technical knowledge to provide support and troubleshoot hardware, software & network issues for over 300 users in a fast-paced environment; reduced desktop downtime by 60%.
- Achieved maximum uptime of the IT infrastructure by installing, configuring and maintaining operating systems such as Windows & Linux on desktops/laptops across 10+ sites.
- Revised existing server policies & procedures to ensure secure access of files from different locations; improved workflow efficiency by 45% within 6 months.
- Formulated backup plans for critical company data including databases, documents and user accounts; conducted regular server maintenance tests that decreased system errors by 20%.
- Meticulously monitored performance metrics logs with analytics tools such as Splunk to detect anomalies; identified potential threats before they caused service interruptions or outages.
- Reorganized network infrastructure for 200+ desktop computers, resulting in a 40% reduction of downtime and an improvement of system stability.
- Monitored computer systems on a daily basis to ensure that hardware components such as memory, hard drives and processors were functioning properly; identified issues before they became serious problems and reduced repair costs by $2,000 last quarter.
- Improved the speed and performance of networked applications across all desktops by 50%, enabling users to access data faster than ever before with minimal wait times between processes or tasks being completed.
- Competently responded to helpdesk queries from both internal staff members & external customers within 1 hour (on average), resolving over 90% of technical difficulties without escalating them any further up the chain-of-command hierarchy.
- Analyzed customer feedback survey responses related to IT services rendered, identifying potential areas for improvement which resulted in increased user satisfaction levels by 20%.
- Reduced IT support tickets by 66% in 3 months through proactive monitoring and troubleshooting of desktop systems, peripherals and network infrastructure.
- Coordinated the installation of new computers, laptops and servers for 10+ departments; configured each system to ensure optimal performance levels.
- Reliably maintained a stable IT environment with zero downtime incidents for over 4 years across 200+ end users’ desktops & mobile devices around the world.
- Upgraded hardware components such as RAMs, hard drives, CPUs etc., on more than 100 computers to boost their speed & reliability; completed all upgrades within 24 hours of request time-frame without compromising data security or integrity standards in place.
- Configured software applications like MS Office Suite, Adobe Creative Cloud Suite and various other business tools per user requests while ensuring compliance with company policies at all times.
- Compiled and implemented IT solutions for over 200 end-users, improving system performance and expediting troubleshooting processes by 40%.
- Expedited the resolution of hardware and software issues within 48 hours; achieved customer satisfaction rating of 95% or higher in all support cases handled.
- Demonstrated expertise in installing, configuring and upgrading operating systems (Windows/Mac) as well as office productivity applications such as Excel & Word on desktops/laptops with minimal disruption to daily operations.
- Actively monitored server health indicators, networks traffic patterns and other elements to ensure optimal performance throughout the organization’s infrastructure while maintaining system security protocols at all times.
- Represented company technical interests both internally across departments and externally during client meetings with clients; signed off 10+ new contracts worth $25K each in total revenue generation last quarter.
- Introduced new software, hardware and network components to 350+ desktop systems; improved system performance by 25% and upgraded the overall user experience.
- Assessed technical problems of over 200 customers a day with an accuracy rate of 95%; reduced help desk wait times from 20 minutes to 5 minutes on average.
- Replaced outdated equipment in 75 computers each month, ensuring all components were up-to-date per company standards; decreased total downtime hours by 35%.
- Thoroughly tested computer applications before deployment for any bugs or errors that needed fixing; increased customer satisfaction scores by 30%.
- Assisted junior engineers with basic repairs such as cable connections, printer setup & installation tasks while providing guidance on troubleshooting procedures when needed.
Two organizations that have advertised for a position with the same title may be searching for individuals whose skills are quite different. For instance, one might be looking for a candidate with expertise in Windows 10 and another for someone who is knowledgeable about Linux.
Therefore, you want to tailor the skills section of your resume to each job that you are applying for. This will increase the chances of it being picked up by an applicant tracking system (ATS) which many employers use these days. An ATS scans resumes for certain keywords before passing them on to a human – if yours does not contain those words then it may never reach its intended destination!
Furthermore, once listed here, you can further elaborate on your skillset by discussing it in more detail in other areas such as the summary or experience section.
Below is a list of common skills & terms:
- BlackBerry Enterprise Server
- Cloud Computing
- Computer Hardware Troubleshooting
- Computer Repair
- Customer Satisfaction
- Disaster Recovery
- Group Policy
- Help Desk Support
- IT Service Management
- Information Technology
- Microsoft Exchange
- Microsoft SQL Server
- Network Administration
- Network Security
- Operating Systems
- Problem Solving
- Process Improvement
- Remote Desktop
- Service Desk
- Software Documentation
- System Administration
- System Deployment
- Team Leadership
- Telecommunications
- Time Management
- Vendor Management
- Virtualization
- Wireless Networking
4. Education
Mentioning an education section on your resume will depend on how far along you are in your career. If you just graduated and have no work experience, list it near the top of the page after your objective statement. However, if you have plenty of job history to showcase already, an education section may not be necessary at all.
If including an education section is relevant for this role, try to mention courses or subjects related to desktop support engineering that demonstrate a strong understanding of the field.
5. Certifications
Certifications demonstrate to potential employers that you have the knowledge and skills required for a particular job. Having certifications on your resume will show hiring managers that you are committed to staying up-to-date in your field, as well as having taken professional development courses.
If there is a certification related to the position you’re applying for, make sure it is included in this section of your resume so it can be easily seen by recruiters.
6. Contact Info
Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.
You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.
Finally, name your resume file appropriately to help hiring managers; for Angelita Runte, this would be Angelita-Runte-resume.pdf or Angelita-Runte-resume.docx.
7. Cover Letter
Writing a cover letter is an excellent way to introduce yourself and make a great first impression on potential employers. It should include 2-4 paragraphs that provide more detail than what is included in your resume, allowing you to explain why you are the perfect fit for the role.
Cover letters may not be required for many job applications, but they can give recruiters better insights into who you are and why you would be a valuable addition to their team. Taking the time to craft a compelling cover letter could mean the difference between getting an interview or being overlooked!
Below is an example cover letter:
Dear Arvid,
I am writing to apply for the position of Desktop Support Engineer at XYZ Corporation. I am a highly motivated and experienced IT professional with over 10 years of experience in desktop support and system administration.
In my current role as Desktop Support Engineer at ABC Company, I provide level 2 and 3 support for over 1,000 users across 20 locations. I have extensive experience troubleshooting hardware, software, networking, and printer issues. I also have experience managing Active Directory, Exchange Server, and Office 365 environments. In addition to my technical skills, I have excellent customer service skills and a proven track record of resolving complex technical issues in a timely manner.
I am confident that I can be an asset to your team and contribute to the success of your organization. Please find attached a copy of my resume for your review. If you have any questions or would like to discuss my qualifications further, please do not hesitate to contact me at [phone number] or [email address]. Thank you for your time and consideration; I look forward to hearing from you soon.
Desktop Support Engineer Resume Templates
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Desktop Support Engineer Resume Sample
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Work Experience
- Provide quality Tier I & II support to end-users including complex support for hardware (laptop, desktop, mobile devices), software, and applications including connectivity to network
- Assist 3rd Party vendors when issues arise
- Two (2) to three (3) years Help Desk/End User Support experience
- Demonstrable analytical capability
- High capacity for learning and highly collaborative
- Repair, install, upgrade, or reconfiguration of Laptop/Desktop hardware
- Basic understanding of help desk software for opening, documenting, closing, and follow up on service calls
- In Help Desk support, the IT Support Specialist acknowledges assigned Help Desk tickets in a timely manner. This employee resolves tickets and documents the solution in the Help Desk database using the Help Desk software
- Maintain a level of technical expertise and continually build a strong understanding of technical knowledge and current market and industry trends
- Participate in disaster recovery activities as required
- Perform capacity management and availability management activities for Front Office systems
- Act as a local point of contact in support of our Divisional IT support teams and processes
- Configure, install, monitor and maintain users' computer software and hardware devices; supports stationary and mobile workforce
- Resolve and close tickets/requests supporting end-user desktops and peripherals
- Work in partnership with members of the I.T. staff as well as other departments
- Create and maintain computer images
- In PC support and troubleshooting, the IT Support Specialist configures and deploys new PCs, troubleshoots existing PCs and peripherals, and reconfigures PCs for redistribution. This employee installs and troubleshoots departmental applications on these PCs
- In wireless support, the IT Support Specialist installs and maintains in-car computers known as Mobile Data Terminals (MDT) and installs LAN connections and docking stations in police cruisers
- MCP, CCNA, or other related certification and one year experience; or
- Efficient and effective delivery of end user computing second and third line operational support including (but not limited to): desktop and client support, desk-side delivery and desk-side training of end users and installations
- Collect and maintain accurate, detailed information about all our support requests to provide the relevant information to other support and application teams as appropriate and to facilitate service and management reporting
- Own and resolve our issues raised through the Service Desk and handle resulting incidents and service requests using agreed incident management and request fulfilment processes
- Support the investigation and diagnosis of assigned problems for workarounds and / or root causes. Proactively propose solutions to problems and implement solutions as agreed with the Manager of Desk Side Support
- Help manage our user relationships, engage with our service delivery teams and third party support providers to resolve issues and incidents as appropriate
Professional Skills
- Strong interpersonal skills, with a focus on rapport-building, listening, and questioning skills
- Excellent collaborative skills and experience with working closely with a team
- Excellent Customer Service skills and experience supporting people in a face to face work environment
- Strong written and oral communication, and excellent customer service skills
- Demonstrated understanding of Networking skills, such as DNS and troubleshooting network connectivity issues
- Strong skills in general MS Office application troubleshooting
- Previous experience in an outsourced IT environment, with good customer facing skills
How to write Desktop Support Engineer Resume
Desktop Support Engineer role is responsible for customer, troubleshooting, technical, interpersonal, microsoft, software, analytical, documentation, mac, telecommunications. To write great resume for desktop support engineer job, your resume must include:
- Your contact information
- Work experience
- Skill listing
Contact Information For Desktop Support Engineer Resume
The section contact information is important in your desktop support engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
![](http://ortec.site/777/templates/cheerup1/res/banner1.gif)
Work Experience in Your Desktop Support Engineer Resume
The section work experience is an essential part of your desktop support engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous desktop support engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular desktop support engineer position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Desktop Support Engineer resume experience can include:
- Strong organizational skills with proven ability to manage multiple concurrent priorities in a fast-paced environment
- Proven expertise in integrating with Excel plug-ins, troubleshooting broken links, effectively working with vendor technical support
- Excellent problem-solving and multitasking skills, ability to work under pressure
- Strong troubleshooting skills and networking knowledge
- Strong interpersonal/relationship-building skills & customer service values/practices
- Effective communication skills working with both IT and non-IT colleagues
Education on a Desktop Support Engineer Resume
Make sure to make education a priority on your desktop support engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your desktop support engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Desktop Support Engineer Resume
When listing skills on your desktop support engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical desktop support engineer skills:
- Clear and effective written and verbal communication skills. Excellent oral and written English skills are required
- Good communication skills both Verbal & written, as to correspond with Business users effectively
- Strong time management skills when dealing with multiple priorities
- Possess strong customer orientation and excellent interpersonal and skills
- Excellent customer relation’s skills and good phone manners
- Proven expertise in integrating with Excel plug-ins, troubleshooting broken links, effectively working with vendor
List of Typical Experience For a Desktop Support Engineer Resume
Experience for senior desktop support engineer resume.
- Demonstrate the ability to learn new technologies and technical skills quickly and effectively
- Strong customer focus, responsive to needs, Strong inter-personal skills
- Demonstrated exceptional PC and peripheral troubleshooting and break/fix skills
- Strong analytical skills in wired, wireless and VOIP technologies
- Strong Audio Visual (Zoom, telepresence, WebEx etc.) skills
- Excellent communication skills in both verbal and written Chinese
- Learn & Grow – On-going drive for learning and ability to apply new knowledge and skills
Experience For Line Desktop Support Engineer Resume
- 1) Strong Remote Desktop Support (Level 2) experience in supporting end users of global financial organization
- Experience in engineering/platform/Active Directory/Mobile support with the following technical skill sets
- Grow in your ability to communicate effectively
- 2+ experience with using imaging technologies and experience working with Active Directory
- 2nd line desktop support experience, ideally some 3rd line experience as well
- Prior desktop support experience
- Strong Remote Desktop Support (Level 2) experience in supporting end users of global financial organization
Experience For Remote Desktop Support Engineer Resume
- Understanding and/or experience of Powershell
- Strong understanding of networking equipment, wireless, VLAN and other technology
- Experience using a Help Desk Ticketing system and Knowledgebase
- Experience acting in an IT desktop support role predominantly supporting Microsoft Windows XP and Microsoft Office suite applications
- Experience working in a global support environment, raising incidents in an incident management system
- Solid understanding of basic networking and active directory principles
- Experience of supporting key areas of the business covering both desktop and laptop user environments
- Experience administering Jamf Pro/Casper and managing a Mac environment
- Experience with communications patching and knowledge of cabling technologies
Experience For IT Desktop Support Engineer Resume
- Experience with Video production and editing using Adobe Creative Suite
- Experience with Video production and editing using Adobe Creative Suite Tools or similar tools
- Demonstrated knowledge of fiscal matters including budget development, forecasting and variance analysis
- Experience with System Center Configuration Manager (SCCM) for patching management, OSD and application packaging/deployments
- Experience with establishing and managing EUC processes and procedures
- Experience providing technical support in a fast paced and constantly changing environment up to executive management level
- Two years’ experience in a technical support position providing end user computing support
Experience For Mac / Linux Desktop Support Engineer Resume
- Experience working with most recent software applications and operating systems
- Experience in end user computing technologies and support in a large scale fast moving environment (2000+ users)
- Strong understanding of trading platforms would be advantageous
- Good understanding of Windows networking (DHCP, DNS, IP)
- Strong understanding of Networking and Firewall Fundamentals
Experience For Junior Desktop Support Engineer Resume
- Experience with Ticketing systems and understanding of Support Desk
- Audio Visual troubleshooting experience for meeting rooms and company-wide Town Hall/All Hands style meetings
- Excellent working knowledge of Windows desktop OS XP professional/Windows 7 64- bit Win 10 64bit
- Excellent knowledge of Powershell scripting
- Strong working knowledge of peripherals, printers, graphics cards, network cards
- Experience providing hardware and software support for desktop/laptop on MAC/Windows OS
Experience For Colleague Systems Desktop Support Engineer Resume
- Experience with inventory tracking and maintenance
- Previous experience of supporting 100+ users in a Windows XP/7 environment
- Strong background in managing Office 365 environment
- Experience working in a desktop support environment for medium to large enterprise companies is required
- Experience working with SAAS Solutions such as Office365, SalesForce,
Experience For Apple Certified & Windows Desktop Support Engineer Resume
- Strong understanding of macOS and Mac Laptops required
- Good technical knowledge of Microsoft products including: Windows XP/7/8/10, Windows 2008, Windows 2012, Active Directory and Exchange
- Experienced in hardware troubleshooting in Desktops and laptops
- Experienced in repairing of laptop and desktop hardware
- Experience of working with a variety of Office applications
- Experience working with SCCM 2012 and above
- Strong aptitude for hardware and software troubleshooting
- Experience and understanding of Active Directory
- Effective working relations with other Capita and 3rd party resolver groups
Experience For Senior Remote Desktop Support Engineer Resume
- Install End User software (licensing validity and availability checks)
- Strong knowledge of provisioning users accounts and emails based on Office O365 environment
- Hands-on experience in resolving Windows 7/10 issues
- Hands-on experience troubleshooting all types of Windows OS issues
- Experience in large computing environment
Experience For Field Engineer / Desktop Support Engineer Resume
- Experience understanding of Windows Active Directory architecture - groups, users, GPO, and related services
- Experience working with Windows 7 and Windows 10
- The ability to communicate to End Users with a wide variety of IT experience is essential together with understanding and responsibility for their issues
- Strong knowledge of Microsoft based operating systems with emphasis on Windows 7, Windows 10, iOS, OSX, Office 365 applications and Cloud
- Enthusiastic team worker - proven ability of working in a successful and flexible team
- Hands-on experience with troubleshooting in cloud deployments (AWS)
List of Typical Skills For a Desktop Support Engineer Resume
Skills for senior desktop support engineer resume.
- Have good troubleshooting, installation and problem solving skills
- Problem-solving skills demonstrating a directed, methodical, cost-effective, data-driven approach
- Solid skills at playing Quake III
- Uses skills as a seasoned, experienced professional with a full understanding of industry practices, company policies, and procedures
- Excellent troubleshooting skills and able to multi-task
- Strong inter-personal and communication (verbal and written) skills
- Good communicator (in both english written and verbal skills)
- Able to manage time effectively and set priorities appropriately
Skills For Line Desktop Support Engineer Resume
- Strong Microsoft Office 2007-2016 support skills
- Strong diagnostic capabilities and problem solving skills
- ) Strong interdisciplinary skills; Microsoft platforms and virtualizations
- Strong Microsoft Office 2010-2016 support skills
- A team player with excellent people & communication skills
- Good documentation skills and the ability to produce documents to a consistent standard for all target audiences
Skills For Remote Desktop Support Engineer Resume
- Excellent troubleshooting skills on in MacOS, Windows, mobile devices, peripherals and software
- Professional, relevant examples of attention to detail and excellent customer service skills
- Strong documentation skills are required for process and procedure development
- Good clear written and verbal communication skills
- Solid telephone and remote assistance skills
- Strong written, verbal & phone skills, with ability to explain technical matters in non-technical terms
- Strong documentation skills and an attention to detail
- Excellent Customer service skills and a "can do" attitude
Skills For IT Desktop Support Engineer Resume
- Demonstrated experience in managing and supervising staff including hiring, performance management, development and counseling
- Excellent experience with creating and deploying images, scripting, building software packages and patch deployment
- Experience of handling escalations, complaints and solving problems including major incidents and high priority calls
- Good understanding of Windows networking (DHCP, DNS, IP) Hand-on experience of Active Directly in a Windows 2008 environment
- Proven experience of working within an IT support environment – offering face-to-face support would be desirable
Skills For Mac / Linux Desktop Support Engineer Resume
- Effectively resolve Workplace Technology Service Incidents and Requests keeping the customer updated at all times on progress and within SLAs guidelines
- Work effectively with other resolving agents within Desktop Services and within IT Services as a whole
- Robust 1st Line experience and 2nd line experience including
- Demonstrated knowledge and experience with Windows 7&10 , Microsoft Active Directory, Terminal server and roaming profiles
- Proven experience of working in an airport environment
- Solid Physical/Wireless networking experience
- Prior migration experience using SCCM
Skills For Junior Desktop Support Engineer Resume
- Expert diagnostic troubleshooting skills
- Communicate effectively including but not limited to presenting solutions and recommendations to management and teams
- Have skill in organising resources and establishing priorities
- Be able to communicate effectively, both orally and in writing
- Continually try to improve your technical skills
- Recognize, analyze, and effectively solve problems in a timely and organized manner
- Solid mobile development management experience
Skills For Colleague Systems Desktop Support Engineer Resume
- Good knowledge and experience supporting Citrix environment
- All calls closed to customer’s satisfaction as quickly and effectively as possible, with regular updates provided during resolution of long calls
- Demonstrated experience in Windows technologies (DNS, AD, DHCP, IIS, SQL, Power Shell, Windows Server Update Services (WSUS)
- Demonstrated client engagement and service experience
- Provide second level support to internal and external customers to analyse and solve their computer problems as rapidly and effectively as possible
- Proven experience in hands on technical systems support
- Customer support and communication skills
- Proven experience in working on a busy customer site in an operations role
- Proven experience in supporting Windows based systems
Skills For Apple Certified & Windows Desktop Support Engineer Resume
- Strong experience with Microsoft Windows 7/8/10/2003/2008/2012 and Apple MacOs and iOS operating systems
- Good design, analytical, and problem-solving capabilities and the ability to understand the user experience
- Strong desktop hardware experience with Windows 10
- Demonstrated Experience with Office 365, Windows 7, Windows 10
- Previous customer service experience is strongly desired
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Skills For Senior Remote Desktop Support Engineer Resume
- Experience with programming in VBA, C++/C# is a strong advantage
- Use your time effectively
- Communicate effectively and courteously with colleagues and customers at all levels
- Previous desktop support administration skills required
- Good experience with Active Directory, DHCP and DNS services, WDS, WSUS, and print services
- Strong Microsoft Office / 0365 experience
- Team Lead or prior Supervisory experience recommended
- Networking and Call Center experience, especially with Cisco products
- Testing, validation and rollout of corporate images
Skills For Field Engineer / Desktop Support Engineer Resume
- Working experience with administrative proficiency in
- Ticketing experience with previous job
- Experience with Microsoft SCCM 2012 platform (including software packaging/deployment, OSD, security patching and hardware/software reporting) preferable
- Thorough experience configuring, upgrading, troubleshooting desktop and laptops computers, servers, printers, scanners and other peripheral devices
- Strong working knowledge of industry standard End User imaging and packaging
- Experience of managing and maintaining enterprise Anti-Virus solutions
- Experience supporting End User Computing devices/BYOD/Cellular devices
List of Typical Responsibilities For a Desktop Support Engineer Resume
Responsibilities for senior desktop support engineer resume.
- Prior experience troubleshooting, resolving and supporting desktops, laptops, applications, hard phones and WIFI devices
- Collaborate effectively with desktop support team members and other IT technicians (network and/or system engineers) to resolve and document issues
- Experience in managing workstations using SCCM for software deployments, inventory, and security patching
- Solid hardware knowledge including PC’s, mobile computing and peripherals
- Experience writing business documents, such as functional specs and result summaries, as well as communicating project/issue status
- Experience maintaining and supporting a Microsoft environment
- Excellent at PC Hardware Configuration and Troubleshooting
Responsibilities For Line Desktop Support Engineer Resume
- Strong understanding of Microsoft Windows 7/10 and Office 2013
- Experience providing support to business community users up to senior executive level
- In-depth knowledge of and experience working with MS Office Suite (2016 & Office 365), Adobe (multiple versions), and other desktop applications
- Operates in a 24/7, shifting multi-tiered environment
- Experience using standard support tools such as Bitlocker, GoToAssist, LogMeIn, Dameware etc
- Deskside experience working in a customer service environment
Responsibilities For Remote Desktop Support Engineer Resume
- Experience in troubleshooting issues in macOS, Windows, and printers
- Experience in managing mobile devices
- Experience providing first class Executive Support
- Build strong working relationships with end users to set service level expectations and align
- Desktop Support experience, supporting a team of 130+ members of staff
- Customer facing experience in a support related capacity
Responsibilities For IT Desktop Support Engineer Resume
- Experience managing Active Directory at the Organization Unit level
- Experience in troubleshooting desktop and/or application performance issues
- Prioritize incoming requests
- 4) Hands-on experience in resolving Windows 10/7 and MS Office 2007/10/13/16 issues
- 5) Good understanding of Virtualisation technology and ability to resolve issues on Virtual Desktops
- 6) Citrix Technologies awareness and experience in troubleshooting Citrix Client side issues
- ) Strong understanding of Windows Group Policy 5 yrs
- ) Strong understanding of SCCM and image deployment 3 yrs
Responsibilities For Mac / Linux Desktop Support Engineer Resume
- Knowledge and support of Microsoft Windows Operating Systems (MCP certification required or demonstrable experience)
- Infrastructure experience (Server, Networks and messaging)
- Experience of using ServiceNow or other ITSM tool
- Experience in a field services role supporting Microsoft products
- Experience within IT industry in a customer facing capacity in a technical role
- Experience working in Windows PC Support or an equivalent occupation
- Experience in supporting business IT
Responsibilities For Junior Desktop Support Engineer Resume
- Experience with Dell computer and laptops troubleshooting
- Experience Supporting Windows 10 and Mac OS
- Experience in Active Directory, especially managing group-policies
- Experience in supporting iOS devices
- Experience with imaging technologies such as Ghost, PXE Boot & Clonezilla
Responsibilities For Colleague Systems Desktop Support Engineer Resume
- General desktop support on a trade desk with light engineering experience
- Experience in troubleshooting SCCM task sequences,
- Assist with effective basic user training and new user inductions
- Hands-on experience with Windows environment and TCP/IP networking
- Experience supporting OSX and Windows workstations
- Skilled in problem-solving, with best-value solutions as the goal
- Desktop engineering experience
- Experience working with managed VoIP solutions
Responsibilities For Apple Certified & Windows Desktop Support Engineer Resume
- User perspective troubleshooting of remote access and ‘Good For Enterprise’ technologies
- 8) User perspective troubleshooting of remote access and ‘Good For Enterprise’ technologies
- Experience of working in a desktop support environment
- Strong technical expertise in Voice Communications, VOIP, audio-video and video conferencing support
- Good working knowledge of network technologies
- Good understanding and awareness of ITIL tools and processes
- Good technology understanding and awareness
- Experience in a global organization supporting multiple EUC environments
Responsibilities For Senior Remote Desktop Support Engineer Resume
- Previous working experience within the Pharmaceutical industry would be highly desired
- Experience supporting Apple iPhone an iPads in an enterprise environment
- Windows image deployment and PC refresh experience using Microsoft SCCM
- Experience of working in an IT related role within a corporate environment
- Experience of working on a Service Desk
- Experience of using IT Service Management software, preferably House on the Hill
- Experience working in Service Desk environment
- Experience Windows PC engineering and Mac OS
Responsibilities For Field Engineer / Desktop Support Engineer Resume
- Experience dealing with hardware suppliers
- Basic networking experience (TCP IP/DNS/DHCP)
- Windows PC engineering experience
- 4) Hands-on experience in resolving Windows 10/7/XP issues
- A solid understanding of LAN/WAN topologies
- Experience with Windows 7/10 operating systems
Related to Desktop Support Engineer Resume Samples
Advanced support engineer resume sample, linux support engineer resume sample, systems support engineer resume sample, center support resume sample, tech, tech support resume sample, expert support resume sample, resume builder.
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Desktop Support Resume Examples and Templates for 2024
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- Resume Examples
- Resume Text Examples
How To Write a Desktop Support Resume
- Entry-Level
- Senior-Level
Desktop Support Text-Only Resume Templates and Examples
Melissa Anderson (123) 456-7890 [email protected] 123 Pine Brook Dr, Miami, FL 12345
Service-oriented Desktop Support Technician with 6+ years of experience. Combine deep technology knowledge with strong communication skills to provide high-quality support and solutions. Expertly balance multiple priorities, and quickly isolate and solve users’ technical problems in a fast-paced environment. Equally effective and comfortable on the latest Windows and Mac operating systems.
Professional Experience
Desktop Support Specialist, ABC Tech, Miami, FL 2019 to Present
- Address and resolve various computer hardware and software issues for employees in 20 office locations
- Coordinate prompt emergency responses to prevent loss of any key corporate data
- Drafted new step-by-step technical instructions for several of the company’s most-used software programs
Desktop Support Manager, DEF Technology, Miami, FL 2016 to 2019
- Handled employee requests for help with technical issues on Mac and Windows desktops and applications
- Helped train and support newly hired help desk personnel
- Ensured utmost security of proprietary or password-protected data
Education & Professional Development
Bachelor of Science (BS) – Information Technology University of Florida, Gainesville, FL, 2016
- CompTIA A+ Certification, 2016
- Active Directory (AD)
- Complex Problem-Solving
- Computer Hardware & Software
- Cross-Functional Collaboration
- Desktop & Application Support
- Information Security
- Information Technology (IT)
- Internal Customer Service
- New Hire Training
- Task Prioritization
Meera Patel (123) 456-7890 [email protected] 123 W Adams Ave, Detroit, MI 12345
Dedicated Desktop Support Technician with 5+ years of experience. Focused on streamlining procedures to help continually raise IT team performance. An enthusiastic collaborator who builds productive relationships with diverse team members.
Desktop Support Specialist, GHI Technologies, Detroit, MI 2020 to Present
- Focus on creating, updating, and removing user accounts for a large-scale operation
- Boosted information security by formalizing and standardizing various data backup procedures
Desktop Support Manager, KLM Technologies, Inc., Detroit, MI 2017 to 2020
- Delivered Tier I and Tier II support, addressing both common and escalated technical issues for 500+ onsite and offsite employees
- Provided timely, thorough responses to email, phone, and in-person requests and inquiries
- Disconnected, transported, and reconnected employee computer systems as needed
Education & Credentials
Bachelor of Science (BS) – Computer Science University of Michigan, Ann Arbor, MI, 2017
- Microsoft Certified Professional (MCP), 2017
- Data Backup
- Desktop Support
- Microsoft Office Suite
- Process Streamlining
- Team Collaboration
- Technical Issue Resolution
- User Account Management
- Workstation Relocation
Jasmine Brown (123) 456-7890 [email protected] 123 W 15th Street, Minneapolis, MN 12345
Desktop Support Technician with 4+ years of experience. Natural problem-solver who quickly finds, isolates, and resolves urgent technical issues. Versatile communicator who puts complex technical information in clear terms, educating and empowering teams to better technology.
Desktop Support Specialist, OPQ Tech, Minneapolis, MN 2018 to Present
- Appointed to provide both Tiers I and Tier II technical support to 200+ end users
- Organize and carefully maintain computer equipment inventory
- Co-wrote and formatted new technical training manuals that improved users’ computer knowledge and confidence
- Devised new standard procedures for faster resolution of users’ most-common technical issues
Bachelor of Science (BS) – Information Technology University of Minnesota, Minneapolis, MN, 2018
CompTIA A+ Certification
- End User Support
- Equipment Inventory Management
- Microsoft Access
- Microsoft Excel
- Procedure Development
- Technical Documentation
As a desktop support technician, you provide a unique blend of technical expertise and customer service skills that put end-users at ease. Your resume needs to reflect these abilities and show hiring managers you can diagnose and resolve hardware and software issues for customers. This guide provides the tools you need to craft a results-driven resume highlighting your deep technology knowledge and customer focus.
1. Write a dynamic profile summarizing your desktop support qualifications
The best way to construct this resume-opening paragraph is to give the reader a quick overview of your relevant credentials and experience. State your top strengths and how you use them to influence and benefit the broader organization. Provide your job title, years of related experience, and qualifications that align with the role you’re applying for.
Desktop support professionals often must put complex technical information in clear terms for lay audiences. If this is a skill you possess and would like to apply in your next role, mention it in your profile. Show the hiring manager how you work across functional lines and bring value to colleagues in other departments by highlighting your ability to communicate in a relatable way.
2. Add your desktop support experience with compelling examples
Build your professional experience section with relevant bullet points. Focus on your career achievements over your job duties and responsibilities for the greatest impact. Use metrics and other quantifiable data to show the tangible results you achieved in each role, such as the number of tickets you’ve resolved or response and resolution times.
Highlight your willingness to simplify processes for the customer and yourself by creating new procedures and training materials. Not everyone is tech-savvy enough to navigate software programs independently, and sometimes, the instructions provided by the manufacturer are less than user-friendly. Show you’re willing to make their job easier and save both of you time.
3. Add desktop support education and certifications
Once you’ve listed your highest level of education, be sure to include relevant information technology (IT) credentials to show any foundational expertise or specialized knowledge. For example, a Computing Technology Industry Association (CompTIA) A+ certification is useful for entry-level support specialists who may not have an extensive work history but want to prove their base-level understanding.
If you’re a seasoned desktop support technician, hiring managers will value your experience over special credentials. However, a certification can help you stand out from other senior applicants. Including CompTIA Network+ will demonstrate you’ve taken a step further in understanding networking concepts and network-related issues.
- [Degree Name]
- [School Name], [City, State Abbreviation] | [Graduation Month and Year]
- Bachelor of Science (BS) – Information Technology
- University of Minnesota, Minneapolis, MN, 2018
Certifications
- [Certification Name], [Awarding Organization], [Completion Year]
4. Include a list of skills and proficiencies related to desktop support
Your “Key Skills” section enhances your resume’s performance within applicant tracking systems (ATS). More employers are using this software to filter through candidates to select the best of the batch. Incorporating keywords from the job posting increases the chances of your resume landing on the hiring manager’s desk. See our list below for terms you may encounter during your job search:
Key Skills and Proficiencies | |
---|---|
Active directory (AD) | Application support |
Complex problem-solving | Computer hardware and software |
Desktop support | End-user support |
Equipment inventory management | Information security |
Internal customer service | Microsoft Access |
Microsoft Excel | Microsoft Office suite |
Procedure development | Process streamlining |
Task prioritization | Team collaboration |
Technical issue resolution | User account management |
Windows 10 | Workstation relocation |
How To Pick the Best Desktop Support Resume Template
After spending your valuable time and energy writing an amazing resume, be sure the template you choose presents your information well. Above all else, it should make your content easy to scan and read. Look for a template that organizes your content efficiently, highlighting the most important aspects of your career. Hiring managers have limited time to sift through dozens of applications. So it’s best to stick with a modern, simple layout that focuses on your text over elaborate design.
![desktop support engineer resume for experienced dimand icon](https://www.resumebuilder.com/wp-content/uploads/2023/03/Mary-Crabtree-e1701388615247.png)
Mary Crabtree - Transportation and Logistics Recruiter, LinkedIn
Mary Crabtree is a dedicated Recruiter for the Transportation and Logistics Industry as well as an expert in technology, healthcare, and insurance recruiting.
1. What are the most in-demand skills for desktop support that should be featured on a candidate’s resume? -
For candidates looking for a position in Desktop Support, it's essential to balance technical competency with strong interpersonal skills. On your resume, be sure to include both hard and soft skills that align with the role and job posting.
Hard Skills may include:
- Proficiency in various operating systems (Windows, macOS, Linux)
- Network troubleshooting and basic configuration
- Hardware and software issue resolution
- Experience with Helpdesk and remote support software
Soft Skills may include:
- Ability to explain technical concepts clearly
- Patience and empathy in user support
- Strong problem-solving abilities
- A customer-focused mindset
This combination of hard and soft skills demonstrates your capability to not only resolve technical issues but also to provide a supportive and understanding service to users.
2. What work experience and other accomplishments are hiring managers looking for in desktop support? -
Hiring managers typically look for candidates with a solid background in IT support roles. They value experience in:
- Troubleshooting and resolving hardware/software issues
- Providing Help Desk support and excellent customer service
- Managing user accounts and access
- Implementing and maintaining network systems
Demonstrable accomplishments like reducing ticket response times, improving user satisfaction ratings, or successfully managing large-scale upgrades can set you apart. Hands-on experience with various technologies and a record of continuous learning in IT are highly regarded.
3. What else in addition to a resume should a desktop support candidate be prepared to provide hiring managers? -
For Desktop Support positions, alongside your resume, consider including:
- Cover letter: This should personalize your application, showcasing your enthusiasm for the role and how your skills align with the company’s needs.
- References: Be ready with professional references who can vouch for your technical abilities and customer service skills.
- Scenario Responses or a Portfolio: Some employers may appreciate brief case studies or examples of how you’ve solved complex technical issues in the past.
4. What advice would you give a desktop support candidate about their job search? -
For those seeking a Desktop Support role, emphasize both your technical and interpersonal skills in your application. Consider:
- Tailoring your resume to highlight relevant experiences like troubleshooting and customer service.
- Obtain or showcase IT certifications, as they can be a key differentiator.
- Network within IT communities and on professional platforms like LinkedIn.
- Be prepared for technical interviews that might include practical tests.
- Stay updated on the latest tech trends and best practices in IT support.
Remember, each job posting is unique, so carefully read through them to tailor your application to specific requirements and stand out to potential employers.
Frequently Asked Questions: Desktop Support Resume Examples and Advice
What are common action verbs for desktop support resumes -.
Drawing a blank when describing your past work in the professional experience section is common. Get past any potential mental 404 errors by using action verbs to inspire and drive your writing. Action verbs help you focus on your accomplishments and give the reader a mental image of what you achieved. Use some of the words below to optimize your desktop support resume:
Action Verbs | |
---|---|
Addressed | Collaborated |
Communicated | Coordinated |
Developed | Ensured |
Handled | Helped |
Instructed | Isolated |
Prevented | Prioritized |
Protected | Provided |
Resolved | Responded |
Secured | Streamlined |
Supported | Trained |
How do you align your resume with a desktop support job posting? -
The Bureau of Labor Statistics predicts computer support specialists will see new jobs created at a faster-than-average rate of 5% over the next decade. Even though automated tools like chatbots are on the rise, organizations continue to need desktop support professionals to offer nuanced, expert assistance to their teams and customers.
Although thousands of jobs will be available nationwide yearly, you’ll need an excellent resume to land positions with the best clients and companies. Aligning your resume with the required skills, qualifications, and experience mentioned in the job posting is the best way to stand out.
For example, let's say a company was looking for a specialist with a background in remote support. You would then emphasize your familiarity with remote access tools and assure the hiring manager you’re used to working and troubleshooting independently from afar.
What is the best desktop support resume format? -
Most job seekers should use the combination (or hybrid) format. True to its name, this format combines two important features of other resume formats: the chronological format’s experience section and the functional format’s profile section. (The resume examples on this page all use combination format.)
A combination resume offers the best of both worlds by fusing these two features. The experience section lets you outline your recent work history – essential information for most employers. At the same time, the profile section lets you showcase your career highlights at the top, regardless if they’re from that work history or another part of your background. The resulting resume is straightforward but also strategic. It gives hiring managers the clearest possible view of your experience and relevant strengths, so they can decide to call you for an interview.
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Jacob Meade
Certified Professional Resume Writer (CPRW, ACRW)
Jacob Meade is a resume writer and editor with nearly a decade of experience. His writing method centers on understanding and then expressing each person’s unique work history and strengths toward their career goal. Jacob has enjoyed working with jobseekers of all ages and career levels, finding that a clear and focused resume can help people from any walk of life. He is an Academy Certified Resume Writer (ACRW) with the Resume Writing Academy, and a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers & Career Coaches.
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- • Led a team that provided 24/7 IT support to over 300 local users, achieving a 99.9% uptime for critical systems.
- • Managed IT asset lifecycle from procurement to decommissioning, ensuring a 15% reduction in yearly IT expenses through strategic supplier negotiations.
- • Implemented an automated system for tracking and reporting on IT equipment, which cut down asset management time by 40%.
- • Designed and executed a company-wide operating system upgrade for 150 workstations, resulting in enhanced security and a 20% increase in system efficiency.
- • Conducted training sessions on best IT practices for non-technical staff, significantly reducing the number of IT incidents by 35%.
- • Collaborated with developers to streamline the deployment of new software, leading to a 50% reduction in rollout time.
- • Provided in-person and remote technical support for over 200 employees, resolving 95% of issues within established SLAs.
- • Contributed to the development of a knowledge base that improved self-service incident resolution by end-users by 25%.
- • Coordinated with network engineers to troubleshoot and resolve complex connectivity issues, thereby improving network stability by 30%.
- • Played a key role in a successful security audit by ensuring all workstations complied with updated security policies.
- • Improved ticketing system's efficiency by developing automation scripts, reducing average response time by 20%.
- • Resolved hardware and software issues across 100+ desktops, leading to a 10% increase in average productivity.
- • Streamlined software deployment process using automation, reducing installation time by 50%.
- • Managed inventory of IT supplies and placed orders proactively, ensuring no downtime due to equipment shortages.
- • Developed and maintained documentation for IT processes, enhancing team efficiency and onboarding speed for new hires.
5 Desktop Support Resume Examples & Guide for 2024
Your desktop support resume should clearly highlight your technical proficiency. Include all relevant certifications and tools you are skilled with. Showcase your problem-solving abilities. Employers want evidence of your hands-on experience in troubleshooting and resolving issues.
All resume examples in this guide
![desktop support engineer resume for experienced](https://cdn.enhancv.com/images/1098/i/aHR0cHM6Ly9jZG4uZW5oYW5jdi5jb20vcHJlZGVmaW5lZC1leGFtcGxlcy9RTmVQVU5CNTdQNGhValJWSFkySjJGVlVJSUJ4cldCMGZnZWhhRTRLL2ltYWdlLnBuZw~~.png)
Traditional
![desktop support engineer resume for experienced](https://cdn.enhancv.com/images/1098/i/aHR0cHM6Ly9jZG4uZW5oYW5jdi5jb20vcHJlZGVmaW5lZC1leGFtcGxlcy9MaVFEYVpoOGVtbEtKVVhpd0RVekdkU3hGbHlOUnNIMElhekRLeU9XL2ltYWdlLnBuZw~~.png)
Resume Guide
Resume Format Tips
Resume Experience
Skills on Resume
Education & Certifications
Resume Summary Tips
Additional Resume Sections
Key Takeaways
![desktop support engineer resume for experienced Desktop Support resume example](https://cdn.enhancv.com/predefined-examples/a5WDg92xST4kWuzxfIaXkrWeypN7C2MZ9nhP8k48/image.png)
As a desktop support professional, your resume challenge is to effectively showcase your technical skills and problem-solving abilities amidst a sea of applicants. Our tailored guide will assist you by providing industry-specific tips to highlight your expertise and make your application stand out to potential employers.
- Format your desktop support resume to ensure that it balances professionalism with creativity, and follows the best practices.
- Match the desktop support job requirements by including industry keywords on your resume.
- Use various resume sections to showcase your skills and achievements to answer why you're the best candidate for the desktop support role.
Take inspiration from leading desktop support resume examples to learn how to tailor your experience.
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Desktop Support resume format made simple
You don't need to go over the top when it comes to creativity in your Desktop Support resume format .
What recruiters care about more is the legibility of your Desktop Support resume, alongside the relevancy of your application to the role.
That's why we're presenting you with four simple steps that could help your professional presentation check all the right boxes:
- The reverse-chronological resume format is the one for you, if you happen to have plenty of relevant (and recent) professional experience you'd like to showcase. This format follows a pretty succinct logic and puts the focus on your experience.
- Keep your header simple with your contact details; a headline that details the role you're applying for or your current job; and a link to your portfolio.
- Ensure your resume reaches an up-to-two-page limit, only if you happen to be applying for a more senior role or you have over a decade of relevant experience.
- Save your Desktop Support resume as a PDF to retain its structure and presentation.
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Bold the names of educational institutions and certifying bodies for emphasis.
Don't forget to include these six sections on your desktop support resume:
- Header and summary for your contact details and to highlight your alignment with the desktop support job you're applying for
- Experience section to get into specific technologies you're apt at using and personal skills to deliver successful results
- Skills section to further highlight how your profile matches the job requirements
- Education section to provide your academic background
- Achievements to mention any career highlights that may be impressive, or that you might have missed so far in other resume sections
What recruiters want to see on your resume:
- Demonstrated proficiency in troubleshooting hardware and software issues
- Experience with system imaging and deployment tools
- Knowledge of network configurations and protocols (e.g., TCP/IP, DHCP, VPN)
- Customer service skills and experience in user support
- Familiarity with the latest operating systems (e.g., Windows 10/11, MacOS)
Adding your relevant experience to your desktop support resume
If you're looking for a way to show recruiters that your expertise is credible, look no further than the resume experience section.
Your desktop support resume experience can be best curated in a structured, bulleted list detailing the particulars of your career:
- Always integrate metrics of success - what did you actually achieve in the role?
- Scan the desktop support advert for your dream role in search of keywords in the job requirements - feature those all through your past/current experience;
- Dedicate a bullet (or two) to spotlight your technical capabilities and how you're able to use the particular software/technology in your day-to-day roles;
- Write simple by including your responsibility, a job advert keyword or skill, and a tangible outcome of your success;
- Use the experience section to also define the unique value of working with you in the form of soft skills, relevant feedback, and the company culture you best thrive in.
Industry leaders always ensure that their resume experience section offers an enticing glimpse at their expertise, while telling a career narrative. Explore these sample desktop support resumes on how to best create your resume experience section.
- Managed and resolved over 200 tickets monthly, prioritizing responses based on severity and impact on business operations, maintaining a 95% satisfaction rate among users.
- Led a project to upgrade and replace 150+ workstations to Windows 10 ahead of the company-wide timeline, improving system performance and security.
- Developed and delivered training programs for 300+ employees, enhancing the staff’s ability to troubleshoot common desktop issues and reducing incoming ticket volume by 20%.
- Created a comprehensive desktop inventory management system that tracked over 500 devices, leading to a reduction in loss and mismanagement of corporate hardware assets.
- Provided daily support to approximately 100 remote users, ensuring virtual desktop infrastructure operated with minimal downtime.
- Implemented a proactive maintenance schedule for desktop systems, reducing system failures and downtime by 30% over a span of 12 months.
- Championed a cybersecurity initiative to train 400+ staff on new security protocols, resulting in a 50% decrease in phishing incident reports.
- Orchestrated a smooth transition to cloud-based productivity tools for 200+ users, culminating in an increase in collaboration and a 15% rise in overall productivity.
- Automated regular system patching for 600+ desktops, ensuring compliance with the latest security standards and reducing the manual workload by 40 hours per month.
- Spearheaded the migration of the entire company’s data from local servers to a secure cloud environment, resulting in enhanced data recovery capabilities.
- Responsibly managed the end-to-end user hardware upgrade process, coordinating with vendors to ensure timely delivery and setup for 250+ systems.
- Reduced average problem-resolution time by 25% through the introduction of a tiered support model, improving user satisfaction and operational efficiency.
- Prototyped and deployed a self-service portal for common desktop issues, serving over 500 end-users and reducing support ticket volume by 35% within the first six months.
- Played a key role in the inter-departmental task force aimed at enhancing IT workflows, which led to a 20% improvement in cross-functional project completion times.
- Performed system installations and configurations for specialized software in the R&D department, supporting critical development projects and ensuring 99% uptime.
- Collaborated on a system-wide clean-up operation, removing obsolete files and applications from 800+ desktops and reclaiming over 2TB of storage space.
- Established a 24/7 helpdesk support protocol to cater to international team members, enhancing system accessibility and user satisfaction.
- Developed a detailed documentation archive for troubleshooting procedures, which was later adopted as the standard practice and cut down issue resolution time by 18%.
- Instituted a robust backup strategy that safeguarded critical data across 350 desktops, significantly mitigating risk associated with data loss.
- Facilitated the smooth integration of new software tools into the company's network, which streamlined workflows and increased operational efficiency by 22%.
- Customized desktop environments to suit individual departmental needs, enhancing daily workflows for 500 employees.
- Designed and executed a complete refresh of endpoint security practices, strengthening the company’s defense against external threats and reducing malware occurrences by 40%.
- Instrumental in the decommissioning and secure disposal of outdated IT equipment from all departments, in alignment with EPA regulations and company sustainability goals.
- Managed the successful deployment of dual-monitor setups for the graphics department, boosting design productivity and workflow efficiency.
Quantifying impact on your resume
- Mention the number of end-users supported daily to showcase the scale of your experience.
- Include the percentage reduction in help desk tickets after you implemented a new process or tool.
- Feature the average time taken to resolve technical issues to demonstrate efficiency.
- Highlight the number of IT assets managed to indicate experience with large infrastructures.
- State the increase in user satisfaction scores if you have contributed to improving them.
- Specify the number of projects or deployments completed within deadlines showing project management skills.
- Present the amount of training sessions or workshops conducted to exhibit leadership and knowledge-sharing abilities.
- Quantify any cost savings achieved through vendor negotiations or optimizing processes.
Action verbs for your desktop support resume
![desktop support engineer resume for experienced Target Illustration](https://cdn.enhancv.com/images/1142/i/L19uZXh0L3N0YXRpYy9pbWFnZXMvYmFja2dyb3VuZC02ZmRiNjljY2RiYmZmMTNmNzI0ZjFhMDU5ZDA4NDI4Mi53ZWJw.webp)
What if my desktop support experience doesn't match the requirements?
You've just graduated from college and may have no real world job experience . What should you include within your resume then?
Instead of making up information or adding irrelevant past jobs (e.g. your on-campus work during freshman year), you can:
- Shift the focus from your professional experience to your community impact with your volunteer work. This would showcase numerous soft skills you've built over time (e.g. interpersonal communication);
- Highlight the projects you've completed, as part of your coursework, or, on your own. Thus, you will align your technical background with recruiters' requirements;
- Consider spotlighting your transferrable skills. Or, what lessons and talents your current professional and personal experience has taught you and how they could benefit your potential employers;
- Even if you've had a few months of internship experience, that is relevant for the role, make sure to include this. Recruiters do care about the years of experience you happen to have, but, at the end of the day, your profile would also be assessed based on role alignment.
Recommended reads:
- How to List Expected Graduation Date on Your Resume
- How to List a Major & Minor on Your Resume (with Examples)
Highlight any significant extracurricular activities that demonstrate valuable skills or leadership.
Desktop Support resume skills: the essential hard skills and soft skills checklist
Ultimately, your Desktop Support resume should hint to recruiters that you possess an array of talents that are indispensable to the role.
For example, listing the technologies and software you're apt at using (or your hard skills) and how you apply them in your day-to-day responsibilities would ensure you meet the technical requirements of the role.
But is this enough to ensure that you make a good impression on recruiters?
Go a step further by detailing the soft skills or personality traits you've attained thanks to your work and life experience.
The best way to balance hard skills and soft skills on your Desktop Support resume is by:
- Highlighting up to three of your most noteworthy career accomplishments in a separate section.
- Listing at least one hard skill and one soft skill you've used to solve a particular challenge or problem.
- Feature niche skills and technologies that would help you stand out amongst candidates.
- Think back on the social impact your efforts have had towards improving the work environment - were you able to always maintain a professional ethic, while enhancing the team culture? Write about your contribution to the role, department, or organization itself as a metric of success.
The skills section of your resume provides you with plenty of opportunities to detail your technical and personal traits.
All you have to do is select the talents that best fit your application and expertise. Make note of some of the most prominent hard and soft skills across the industry from our list:
Top skills for your desktop support resume:
Hardware Troubleshooting
Software Installation
Operating Systems (Windows, macOS, Linux)
Networking Fundamentals
Virus and Malware Removal
Data Backup and Recovery
Active Directory Management
Peripheral Device Configuration
Remote Desktop Support
Help Desk Ticketing Systems
Problem Solving
Customer Service
Communication
Time Management
Attention to Detail
Adaptability
Stress Management
If the certificate you've obtained is especially vital for the industry or company, include it as part of your name within the resume headline.
The desktop support resume sections you may underestimate: certifications and education
Your education and certifications provide insight into both your technical capabilities and personal attributes, such as perseverance. When crafting your desktop support resume, consider how you present these elements:
- For your higher education degrees , prioritize listing those most relevant to the job or indicative of your academic dedication;
- Include applicable coursework as a stand-in for relevant experience or if it might impress recruiters;
- Include incomplete higher education only if it's pertinent to meeting job requirements;
- If your degree is from a renowned university, mention how often you made the Dean's list to underline academic excellence.
Regarding certifications, it's not necessary to list all of them. Instead, match up to three of your most recent or significant certificates with the technical skills required in the job description.
Below, we've selected some of the top industry certifications that could be vital additions to your desktop support resume.
The top 5 certifications for your desktop support resume:
- Microsoft Certified: Modern Desktop Administrator Associate (MDAA) - Microsoft
- CompTIA A+ (A+) - Computing Technology Industry Association (CompTIA)
- Apple Certified Support Professional (ACSP) - Apple
- Certified Information Systems Security Professional (CISSP) - International Information System Security Certification Consortium (ISC)²
- Help Desk Support Technician (HDST) - HDI
The more trusted the organization you've attained your certificate (or degree) from, the more credible your skill set would be.
- Perfecting the Education Section on Your Resume
- How to List GPA on Your Resume
Your desktop support resume top one third: choosing between a resume summary or an objective
The top third of your resume is crucial, as recruiters might focus only on this section rather than reading the entire document. Therefore, it's important to carefully decide whether to include a resume summary or an objective.
- The resume summary encapsulates your most significant experiences, key achievements, and skills in the field. Ideal for candidates with substantial relevant experience, the summary previews what recruiters will find in the rest of your resume.
- The resume objective outlines your professional aspirations. It describes your career goals for the coming years and how you envision your role evolving in the prospective company. The resume objective is suitable if you have less professional experience and wish to emphasize various soft skills such as motivation, vision, and planning.
Explore some of the best examples of resume summaries and objectives from real-life professional resumes in the industry.
Resume summaries for a desktop support job
- With over 6 years of dedicated experience in desktop support at a Fortune 500 company, I have honed my technical expertise in managing large-scale IT infrastructures and resolving complex hardware and software issues. Spearheading the migration of over 200 workstations to a new OS, I aim to leverage my skills to meet and exceed service delivery standards.
- As an experienced network administrator transitioning into desktop support, my 8-year background in managing multi-site networks equips me with a unique perspective on system optimization and user support. My pivotal role in reducing network downtime by 30% showcases my dedication to operational excellence and end-user satisfaction.
- Formerly a customer service specialist, my exceptional communication skills have been refined over a 5-year period managing high-volume customer inquiries. Transitioning into desktop support, my passion for technology and user experience drives me to excel in providing comprehensive technical assistance and fostering positive client relations.
- Adept at troubleshooting and resolving IT issues from my 4-year tenure in a dynamic tech startup environment, I bring to the table proven expertise in improving system functionalities and user support protocols. My proactive approach resulted in decreasing average ticket resolution time by 25%, and I am enthusiastic about bringing this same efficiency and problem-solving acuity to a new technical challenge.
- Keen to embark on a career in desktop support, my objective is to apply my recently acquired CompTIA certification and unrivaled dedication to learning. Eager to contribute to a team that values tech-savvy problem solvers, I am prepared to immerse myself fully in mastering the skills required to provide exceptional IT support.
- Fresh from completing an intensive IT Support training program, my objective is to leverage my newfound knowledge in system diagnostics and customer service to benefit an organization in need of robust technical support. My commitment to professional growth and enthusiasm for hands-on experience will fuel my progression and contribution from day one.
Beyond your desktop support resume basics - extra sections
Ensure your desktop support resume stands out from the crowd by spicing it up with a couple of supplementary sections that showcase your:
- Prizes - as a special nod to what matters most in the field;
- Projects - ones that would really further support your application;
- Hobbies - include only if you think they'd further your chances at landing the role with personality
- Community impact - to hint at the causes you care about.
Key takeaways
- The layout of your resume should take into consideration your professional background while integrating vital sections and design elements;
- Highlight your most pertinent achievements for the role all through different sections;
- Be very specific when selecting your certifications, hard skills, and soft skills to showcase the best of your talents;
- Include within the top one-third of your desktop support resume a header and summary to help recruiters understand your experience and allocate your contact details. A skills box is optional, but it will help you align your expertise with the role;
- Detail the full extent of your professional experience with specific bullets that focus on tasks, actions, and outcomes.
![desktop support engineer resume for experienced desktop support resume example](https://cdn.enhancv.com/predefined-examples/a5WDg92xST4kWuzxfIaXkrWeypN7C2MZ9nhP8k48/image.png)
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Desktop Support Engineer Resume Sample
Crafting a standout Desktop Support Engineer resume involves showcasing your ability to troubleshoot technical issues, assist external clients, and adapt to changing circumstances. It is essential to highlight your education, relevant experience, and technical skills to impress potential employers. Reviewing our professional Desktop Support Engineer resume sample can help jumpstart your job search effectively.
![desktop support engineer resume for experienced Technical Support Engineer Resume Sample & Template](https://www.resumetarget.com/images/resume-samples/desktop-support-engineer-technician-resume-sample.jpg)
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Work with a professional engineering resume writer
For a competitive resume that effectively highlights your skills, consider hiring a professional resume writer. Their expertise can help you craft a compelling document that showcases your experience and capabilities in the best possible light.
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Desktop Support Engineer Resume Example
A candidate applying for the position of a desktop support engineer will need to put a lot of information pertinent to providing hardware and software solutions.
Since a Desktop Support Resume cannot be laid out on more than one or two pages, this information will need to be presented in a way that although it does not comprise of too many words, it affects thereof!
Desktop Support Engineer Resume Sample
Karl Mark 719 Sardis Road, Asheville, NC 77262 (999) 999-9999 Email
Desktop Support Engineer
HIGHLIGHTS • Over 11 years of extensive technical experience in the IT industry • Highly skilled in providing support and monitoring a business’s core IT resources • CCNA, MCSE and A+ Certified • In-depth knowledge of providing troubleshooting services for both software and hardware issues • Able to develop and maintain system and security documentation • Track record of collaboration with co-workers to achieve maximum efficiency and full system functionality • Proficient in driving improvements in technology and relates procedures
KEY ACCOMPLISHMENTS • Successfully designed and implemented an auto-response system software for the company’s tickets which brought about much stability in technician response time • Reduced losses to the company brought about by frequent network issues by implementing a fully operational backup system
PROFESSIONAL SKILLS • Good knowledge of MS Office products • Exceptional knowledge of basic networking protocols • Excellent knowledge of registries, permissions, and drivers • Skilled in working with Apple products • Good communication skills • Strong ability to use popular scripts
PROFESSIONAL EXPERIENCE
Support Engineer | Feb 2010 – Present ATP Inc. – Asheville, NC
• Install and upgrade hardware and software components • Develop and document technical processes • Provide technical solutions and troubleshooting services on a need basis • Ensure proper working order of all terminals and servers at all times • Provide support to remote users • Administrate MS Active Directory accounts and groups
Network Technician | May 2006 – Feb 2010 Preferred Systems Solutions – Springfield, VA
• Assisted clients with technical issues, troubleshooting, installation and configuration • Installed, changed and removed hardware in various desktop and service hub configurations • Interacted with users to support software and hardware transitions
EDUCATION BS in Computer Science CITY UNIVERSITY, Springfield, VA – 2009
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Resume Worded | Career Strategy
Desktop support resume summary examples.
Approved by hiring managers, here are proven resume summary examples you can use on your Desktop Support resume. Learn what real hiring managers want to see on your resume, and when to use which.
![desktop support engineer resume for experienced Kimberley Tyler Smith - Hiring Manager](https://resumeworded.com/assets/images/kimberley-tyler-smith.png)
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- Similar summary examples
Desktop Support Resume Summary Example
Show your experience and specialization.
When you tell recruiters you have "over 7 years of experience" in a specialized role like a Desktop Support specialist, you're signalling that you're not just familiar with the job, but you've probably seen it all. This kind of phrase reflects a depth of knowledge that can only come from years on the job.
Quantify your achievements
By showing that you "reduced response time by 30%" you not only highlight an achievement, but you show that you measure your work. Recruiters appreciate candidates who can quantify their impact and it gives a more concrete idea of what you could bring to their organization.
Demonstrate knowledge of industry methodologies
Implementing "ITIL methodologies" shows that you're proactive and strategic in your work. It's an evidence of well-rounded knowledge in your field and recruiters will see you as someone who can bring improvement initiatives to their team.
Desktop Support Supervisor Resume Summary Example
Demonstrating leadership.
Highlighting your history of "leading high-performing teams" shows potential employers your leadership skills. It's an indication that you're capable of managing and inspiring a team to achieve high standards.
Cost Optimization
By stating that you "reduced IT costs by 25%", you're demonstrating your ability to optimize resources. In today's cost-conscious environment, this ability to deliver results while keeping costs down is highly prized by employers.
Policy Implementation
Mentioning your experience in "developing and implementing IT policies" shows that you understand the importance of structure and rules in an IT setting. It indicates you can balance security and productivity, which is a crucial aspect of any successful IT operation.
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Desktop Support Technician Resume Summary Example
Show your problem-solving efficiency.
By saying you were able to "resolve 95% of user issues within the first call", you show you're a rapid and effective problem solver. This will make recruiters see you as a potential asset to their team, as they value efficiency in user support.
Indicate your ability to innovate
Introducing a new system that "increased customer satisfaction by 50%" shows you're not only a problem solver, but also a creative thinker. It tells recruiters you can find innovative solutions that could enhance their operations.
Showcase your multitasking skills
By stating your experience in "managing multiple high-priority tasks", you show that you can handle pressure and still deliver on your responsibilities. Especially in sectors like finance and healthcare, this is a highly valued skill.
IT Helpdesk Analyst Resume Summary Example
Showcasing problem-solving abilities.
When an applicant mentions that they have a history of "providing effective solutions to a high volume of IT issues", it illustrates their ability to troubleshoot and problem-solve under pressure. It tells recruiters that you are able to handle multiple issues at once, which is a vital skill in the IT world.
Demonstrating measurable results
Mentioning how you "improved first call resolution rate by 20%" provides tangible proof of your skills. This gives employers concrete evidence of your abilities and achievements, which is much more persuasive than generic statements.
Highlighting teamwork skills
By mentioning your experience "working with global teams", you display your adaptability and teamwork skills. Employers value employees who can work well with others, especially in diverse and dispersed teams. It also shows your ability to handle cultural and time-zone differences.
IT Service Desk Analyst Resume Summary Example
User experience-centric.
Mentioning your focus on "improving user experience" emphasizes your understanding of the importance of user-centric design in IT. This shows that you appreciate the role of IT as a service provider within the business, and that you strive to ensure that the end-user's needs are met.
Project involvement
By discussing your "implementation of a new ITSM tool", you highlight your involvement in important projects. This can demonstrate to prospective employers your experience in project management and your ability to contribute to major initiatives.
Cost efficiency
When you mention "managing IT assets", and how it reduced hardware costs, you're showcasing your ability to work efficiently and save money. This could be a deciding factor for many companies looking to hire an efficient and cost-conscious IT professional.
IT Support Analyst Resume Summary Example
Displaying technical expertise.
When you talk about "managing system upgrades and software installations", you're letting employers know about your technical expertise. This is a crucial skill for an IT Support Analyst and mentioning it in your summary shows that you know your stuff.
Showcasing impact
A powerful way to demonstrate your value is to quantify your accomplishments like how you "increased system efficiency by 30%". It gives employers a sense of the tangible impact you've had in your previous roles. This could make you an attractive prospect to hiring managers looking for someone who can deliver similar results.
Highlighting soft skills
By stating that you have a record of "providing training to non-technical staff", it demonstrates your ability to communicate complex information in an understandable way. It shows that you can bridge the gap between IT and the rest of the business, a critical skill in today's tech-driven business environment.
IT Support Specialist Resume Summary Example
Articulate your commitment to customer service.
By focusing on "providing excellent customer service", you show recruiters that you understand the importance of user satisfaction in IT support roles. This customer-centric approach is likely to resonate with employers.
Demonstrate your ability to improve processes
A "60% reduction in customer complaints" through a new feedback system shows that you're proactive and capable of improving processes. It reflects an ability to listen to feedback, identify issues and implement changes to enhance customer satisfaction.
Showcase your database management skills
Mentioning your track record in "managing and maintaining large databases" illustrates your technical skills and experience. This is particularly appealing to recruiters as database management is a crucial aspect of IT support jobs.
Junior Desktop Support Analyst Resume Summary Example
Display your problem-solving skills.
By showing that you can "identify and resolve software and hardware issues within a short turnaround time", you display efficiency and expertise. This is a skill highly appreciated by recruiters as it saves organizations time and money.
Show your contribution to large-scale projects
Being part of the "migration of 500+ end users to a new operating system" highlights your ability to work on large-scale projects. It shows you can manage change effectively and contribute to key projects.
Show your ability to thrive under pressure
Stating that you're adept at "working in high-pressure environments" shows that you can keep cool under stress. It's a valued trait in any fast-paced IT environment.
Senior Desktop Support Engineer Resume Summary Example
Highlight your impact on business metrics.
Improving "system uptime by 25% in a Fortune 500 company" lets recruiters know that you understand what metrics matter to the business and that you have the skills to improve them. This kind of achievement sets you apart from other candidates.
Showcase your ability to use tools effectively
Implementing a new diagnostic tool that led to a "40% reduction in problem resolution time" shows your ability to use tech tools effectively to improve outcomes. This shows recruiters that you're not just tech-savvy, but also results-oriented.
Demonstrate leadership skills
Showing that you have a record of "training and leading junior technicians" indicates that you possess leadership qualities. This will make you an attractive candidate for roles that require managing a team or mentoring others.
Technical Support Engineer Resume Summary Example
Demonstrate your infrastructure development skills.
By highlighting your experience in "developing and implementing IT infrastructure", you show that you possess essential skills for a Technical Support Engineer. The ability to develop IT infrastructure is critical for any organization's IT operations.
Highlight your project management skills
Led a team that "successfully completed a critical data migration project ahead of schedule" shows that you've got solid project management skills. Employers value candidates who can lead a team and deliver projects on time.
Demonstrate your ability to manage vendor relationships
Stating that you're adept at "managing vendor relationships" and negotiating contracts to save costs shows that you bring a strategic approach to your work. This will appeal to recruiters as it shows your capability to manage external relationships effectively.
Desktop Support Resume Templates
Cloud engineer.
![Azure Cloud Engineer Resume Sample Azure Cloud Engineer resume sample and recommendations](https://resumeworded.com/assets/images/resume-guides/azure-cloud-engineer.png)
IT Specialist
![Entry-Level IT Support Specialist Resume Sample An entry level IT support specialist resume sample that highlights the applicant's certifications and quantifiable value addition.](https://resumeworded.com/assets/images/resume-guides/entry-level-it-support-specialist.png)
Technical Support
![Technical Support Specialist Resume Sample A well-structured resume for the position of a Technical Support Specialist.](https://resumeworded.com/assets/images/resume-guides/technical-support-specialist.png)
Administrative Resume Summary Examples
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Thank you for the checklist! I realized I was making so many mistakes on my resume that I've now fixed. I'm much more confident in my resume now.
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When writing your summary, focus on your key strengths, skills, and experience that are most relevant to the Desktop Support Engineer role. Avoid repeating information that is already covered in your work experience section. Keep your summary concise, typically no more than 3-4 sentences. Expand.
A Desktop Support Engineer's resume should highlight their ability to implement proactive solutions that improve system performance and reduce downtime, as demonstrated by the implementation of a monitoring system and a data backup solution. It should emphasize their skills in user training and process standardization, which lead to a decrease ...
EXPERIENCE. Resume Worded June 2020 - Present. Desktop Support Engineer. Streamlined the ticketing process using Jira, leading to a 30% decrease in average response time for IT support queries. Architected a company-wide antivirus solution, resulting in a 50% reduction in malware incidents annually.
Good example: " Experienced Desktop Support Engineer with 5+ years of experience providing technical assistance to internal and external customers. Proven track record of resolving customer issues quickly and efficiently, with a focus on maintaining high customer satisfaction ratings. Possess strong technical aptitude and expertise in water ...
This desktop support engineer resume example shows an applicant with extensive industry experience and an equally impressive skill set. The resume zeroes in on the recent roles and responsibilities the applicant performed in the capacity of a support engineer in other workstations. ... Experienced desktop support technician with 5+ years of ...
Desktop Support Engineer Resume Examples. Desktop Support Engineers provide assistance to end users and help them solve technical issues. A well-written resume sample for the job mentions duties like assigning tasks, training staff, consulting with clients, testing network connections, upgrading software, implementing company policies, and ...
How to write a Desktop Support Resume. Writing an impeccable tech support resume demands that you follow the stages we have mentioned below: Stage 1: Master Desktop Support Resume. Stage 2: First Draft of Desktop Support Resume. Stage 2: Final Draft of Desktop Support Resume.
Answer with a desktop support resume experience section that fits the job ad like a dongle in a USB port. 1st: Put your most recent position at the top. 2nd: Note the qualities in the desktop support analyst job description. 3rd: Find your accomplishments that match them. 4th: Add measures to your achievements.
Desktop Support Engineer Resume Examples & Samples. Associate's Degree in Computer System / IT or similar program. Experience supporting Active Directory, Exchange, Office 2010, and Outlook Experience troubleshooting both hardware/software issues. Ability to work in a fast-moving team-oriented environment.
Sample Desktop Support Engineer Resume for Inspiration. John Smith. Address: 123 Main Street, Any City, ST 12345. Phone: (123) 456-7890. Email: [email protected]. John Smith is an experienced and certified Desktop Support Engineer with extensive knowledge in troubleshooting hardware and software issues.
A Desktop Support Engineer's resume should highlight their ability to implement proactive solutions that improve system performance and reduce downtime, as demonstrated by the implementation of a monitoring system and a data backup solution. ... Experienced Desktop Support specialist with a strong background in Windows and Mac environments ...
Resume Guide. Desktop support engineers provide technical assistance to computer users. They diagnose and troubleshoot software and hardware problems, install or upgrade system components, configure networks, set up user accounts and assist in the selection of appropriate equipment for specific tasks. They also respond to help desk requests ...
IT skills. Data analysis. Communication. Ebony Moore. Little Rock, AR 873-555-0156 [email protected]. Success-driven desktop support professional with over ten years of experience in IT with specialties in software installation, cybersecurity and customer service.
Make sure to make education a priority on your desktop support engineer resume. If you've been working for a few years and have a few solid positions to show, put your education after your desktop support engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D.
Example #1. Service-oriented Desktop Support Technician with 6+ years of experience. Combine deep technology knowledge with strong communication skills to provide high-quality support and solutions. Expertly balance multiple priorities, and quickly isolate and solve users' technical problems in a fast-paced environment.
Desktop support engineer example (text version) Miriam Kemp. Atlanta, GA 30096. 555 555 5555. [email protected]. Summary Statement. A detail-oriented desktop support engineer with a passion for service in the information technology industry. Skilled in a wide range of desktop applications, their uses and how to maintain and repair them.
5 Desktop Support Resume Examples & Guide for 2024. Your desktop support resume should clearly highlight your technical proficiency. Include all relevant certifications and tools you are skilled with. Showcase your problem-solving abilities. Employers want evidence of your hands-on experience in troubleshooting and resolving issues.
Desktop Support Engineer Resume Sample. Crafting a standout Desktop Support Engineer resume involves showcasing your ability to troubleshoot technical issues, assist external clients, and adapt to changing circumstances. It is essential to highlight your education, relevant experience, and technical skills to impress potential employers.
Desktop Support Engineer Resume Sample. Karl Mark. 719 Sardis Road, Asheville, NC 77262. (999) 999-9999. Email. Desktop Support Engineer. HIGHLIGHTS. • Over 11 years of extensive technical experience in the IT industry. • Highly skilled in providing support and monitoring a business's core IT resources.
Created by Cake. In this article, we'll cover: Step 1: Pick the best layout for your desktop support resume. Step 2: Choose the right desktop support resume format. Step 3: Start with contact information and basic personal details. Step 4: Create an intriguing desktop support resume title. Step 5: Craft a good desktop support resume summary.
Desktop Support. Phoenix, Arizona • [email protected] • +1-234-567-890. Copy. Summary. Desktop Support specialist with over 7 years of experience in managing and resolving complex technical issues. Successfully reduced response time by 30% through the implementation of a ticketing system.
Check Out one of our best desktop support engineer resume samples with education, skills and work history to help you curate your own perfect resume for desktop support engineer or similar profession ... Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with ...
1. Looking for a job as a Desktop Support Engineer with ABC company to use expertise in computer programming, engineering degree, attention to detail, and ability to resolve problems. 2. Hardworking, capable individual with superior computer skills seeks a job with ABC company as a Desktop Support Engineer to use five years of experience in IT. 3.