what is cognitive problem solving

Cognitive Behavioral Therapy

Solving problems the cognitive-behavioral way, problem solving is another part of behavioral therapy..

Posted February 2, 2022 | Reviewed by Ekua Hagan

• What Is Cognitive Behavioral Therapy?
• Take our Your Mental Health Today Test
• Find a therapist who practices CBT
• Problem-solving is one technique used on the behavioral side of cognitive-behavioral therapy.
• The problem-solving technique is an iterative, five-step process that requires one to identify the problem and test different solutions.
• The technique differs from ad-hoc problem-solving in its suspension of judgment and evaluation of each solution.

As I have mentioned in previous posts, cognitive behavioral therapy is more than challenging negative, automatic thoughts. There is a whole behavioral piece of this therapy that focuses on what people do and how to change their actions to support their mental health. In this post, I’ll talk about the problem-solving technique from cognitive behavioral therapy and what makes it unique.

The problem-solving technique

While there are many different variations of this technique, I am going to describe the version I typically use, and which includes the main components of the technique:

The first step is to clearly define the problem. Sometimes, this includes answering a series of questions to make sure the problem is described in detail. Sometimes, the client is able to define the problem pretty clearly on their own. Sometimes, a discussion is needed to clearly outline the problem.

The next step is generating solutions without judgment. The "without judgment" part is crucial: Often when people are solving problems on their own, they will reject each potential solution as soon as they or someone else suggests it. This can lead to feeling helpless and also discarding solutions that would work.

The third step is evaluating the advantages and disadvantages of each solution. This is the step where judgment comes back.

Fourth, the client picks the most feasible solution that is most likely to work and they try it out.

The fifth step is evaluating whether the chosen solution worked, and if not, going back to step two or three to find another option. For step five, enough time has to pass for the solution to have made a difference.

This process is iterative, meaning the client and therapist always go back to the beginning to make sure the problem is resolved and if not, identify what needs to change.

Advantages of the problem-solving technique

The problem-solving technique might differ from ad hoc problem-solving in several ways. The most obvious is the suspension of judgment when coming up with solutions. We sometimes need to withhold judgment and see the solution (or problem) from a different perspective. Deliberately deciding not to judge solutions until later can help trigger that mindset change.

Another difference is the explicit evaluation of whether the solution worked. When people usually try to solve problems, they don’t go back and check whether the solution worked. It’s only if something goes very wrong that they try again. The problem-solving technique specifically includes evaluating the solution.

Lastly, the problem-solving technique starts with a specific definition of the problem instead of just jumping to solutions. To figure out where you are going, you have to know where you are.

One benefit of the cognitive behavioral therapy approach is the behavioral side. The behavioral part of therapy is a wide umbrella that includes problem-solving techniques among other techniques. Accessing multiple techniques means one is more likely to address the client’s main concern.

Salene M. W. Jones, Ph.D., is a clinical psychologist in Washington State.

• Find a Therapist
• Find a Treatment Center
• Find a Psychiatrist
• Find a Support Group
• Find Online Therapy
• United States
• Brooklyn, NY
• Chicago, IL
• Houston, TX
• Los Angeles, CA
• New York, NY
• Portland, OR
• San Diego, CA
• San Francisco, CA
• Seattle, WA
• Washington, DC
• Asperger's
• Bipolar Disorder
• Chronic Pain
• Eating Disorders
• Passive Aggression
• Personality
• Goal Setting
• Positive Psychology
• Stopping Smoking
• Low Sexual Desire
• Relationships
• Child Development
• Self Tests NEW
• Therapy Center
• Diagnosis Dictionary
• Types of Therapy

Sticking up for yourself is no easy task. But there are concrete skills you can use to hone your assertiveness and advocate for yourself.

• Emotional Intelligence
• Gaslighting
• Affective Forecasting
• Neuroscience

Want to create or adapt books like this? Learn more about how Pressbooks supports open publishing practices.

7 Module 7: Thinking, Reasoning, and Problem-Solving

This module is about how a solid working knowledge of psychological principles can help you to think more effectively, so you can succeed in school and life. You might be inclined to believe that—because you have been thinking for as long as you can remember, because you are able to figure out the solution to many problems, because you feel capable of using logic to argue a point, because you can evaluate whether the things you read and hear make sense—you do not need any special training in thinking. But this, of course, is one of the key barriers to helping people think better. If you do not believe that there is anything wrong, why try to fix it?

The human brain is indeed a remarkable thinking machine, capable of amazing, complex, creative, logical thoughts. Why, then, are we telling you that you need to learn how to think? Mainly because one major lesson from cognitive psychology is that these capabilities of the human brain are relatively infrequently realized. Many psychologists believe that people are essentially “cognitive misers.” It is not that we are lazy, but that we have a tendency to expend the least amount of mental effort necessary. Although you may not realize it, it actually takes a great deal of energy to think. Careful, deliberative reasoning and critical thinking are very difficult. Because we seem to be successful without going to the trouble of using these skills well, it feels unnecessary to develop them. As you shall see, however, there are many pitfalls in the cognitive processes described in this module. When people do not devote extra effort to learning and improving reasoning, problem solving, and critical thinking skills, they make many errors.

As is true for memory, if you develop the cognitive skills presented in this module, you will be more successful in school. It is important that you realize, however, that these skills will help you far beyond school, even more so than a good memory will. Although it is somewhat useful to have a good memory, ten years from now no potential employer will care how many questions you got right on multiple choice exams during college. All of them will, however, recognize whether you are a logical, analytical, critical thinker. With these thinking skills, you will be an effective, persuasive communicator and an excellent problem solver.

The module begins by describing different kinds of thought and knowledge, especially conceptual knowledge and critical thinking. An understanding of these differences will be valuable as you progress through school and encounter different assignments that require you to tap into different kinds of knowledge. The second section covers deductive and inductive reasoning, which are processes we use to construct and evaluate strong arguments. They are essential skills to have whenever you are trying to persuade someone (including yourself) of some point, or to respond to someone’s efforts to persuade you. The module ends with a section about problem solving. A solid understanding of the key processes involved in problem solving will help you to handle many daily challenges.

7.1. Different kinds of thought

7.2. Reasoning and Judgment

7.3. Problem Solving

READING WITH PURPOSE

Remember and understand.

By reading and studying Module 7, you should be able to remember and describe:

• Concepts and inferences (7.1)
• Procedural knowledge (7.1)
• Metacognition (7.1)
• Characteristics of critical thinking:  skepticism; identify biases, distortions, omissions, and assumptions; reasoning and problem solving skills  (7.1)
• Reasoning:  deductive reasoning, deductively valid argument, inductive reasoning, inductively strong argument, availability heuristic, representativeness heuristic  (7.2)
• Fixation:  functional fixedness, mental set  (7.3)
• Algorithms, heuristics, and the role of confirmation bias (7.3)
• Effective problem solving sequence (7.3)

By reading and thinking about how the concepts in Module 6 apply to real life, you should be able to:

• Identify which type of knowledge a piece of information is (7.1)
• Recognize examples of deductive and inductive reasoning (7.2)
• Recognize judgments that have probably been influenced by the availability heuristic (7.2)
• Recognize examples of problem solving heuristics and algorithms (7.3)

Analyze, Evaluate, and Create

By reading and thinking about Module 6, participating in classroom activities, and completing out-of-class assignments, you should be able to:

• Use the principles of critical thinking to evaluate information (7.1)
• Explain whether examples of reasoning arguments are deductively valid or inductively strong (7.2)
• Outline how you could try to solve a problem from your life using the effective problem solving sequence (7.3)

7.1. Different kinds of thought and knowledge

• Take a few minutes to write down everything that you know about dogs.
• Do you believe that:
• Psychic ability exists?
• Hypnosis is an altered state of consciousness?
• Magnet therapy is effective for relieving pain?
• Aerobic exercise is an effective treatment for depression?
• UFO’s from outer space have visited earth?

On what do you base your belief or disbelief for the questions above?

Of course, we all know what is meant by the words  think  and  knowledge . You probably also realize that they are not unitary concepts; there are different kinds of thought and knowledge. In this section, let us look at some of these differences. If you are familiar with these different kinds of thought and pay attention to them in your classes, it will help you to focus on the right goals, learn more effectively, and succeed in school. Different assignments and requirements in school call on you to use different kinds of knowledge or thought, so it will be very helpful for you to learn to recognize them (Anderson, et al. 2001).

Factual and conceptual knowledge

Module 5 introduced the idea of declarative memory, which is composed of facts and episodes. If you have ever played a trivia game or watched Jeopardy on TV, you realize that the human brain is able to hold an extraordinary number of facts. Likewise, you realize that each of us has an enormous store of episodes, essentially facts about events that happened in our own lives. It may be difficult to keep that in mind when we are struggling to retrieve one of those facts while taking an exam, however. Part of the problem is that, in contradiction to the advice from Module 5, many students continue to try to memorize course material as a series of unrelated facts (picture a history student simply trying to memorize history as a set of unrelated dates without any coherent story tying them together). Facts in the real world are not random and unorganized, however. It is the way that they are organized that constitutes a second key kind of knowledge, conceptual.

Concepts are nothing more than our mental representations of categories of things in the world. For example, think about dogs. When you do this, you might remember specific facts about dogs, such as they have fur and they bark. You may also recall dogs that you have encountered and picture them in your mind. All of this information (and more) makes up your concept of dog. You can have concepts of simple categories (e.g., triangle), complex categories (e.g., small dogs that sleep all day, eat out of the garbage, and bark at leaves), kinds of people (e.g., psychology professors), events (e.g., birthday parties), and abstract ideas (e.g., justice). Gregory Murphy (2002) refers to concepts as the “glue that holds our mental life together” (p. 1). Very simply, summarizing the world by using concepts is one of the most important cognitive tasks that we do. Our conceptual knowledge  is  our knowledge about the world. Individual concepts are related to each other to form a rich interconnected network of knowledge. For example, think about how the following concepts might be related to each other: dog, pet, play, Frisbee, chew toy, shoe. Or, of more obvious use to you now, how these concepts are related: working memory, long-term memory, declarative memory, procedural memory, and rehearsal? Because our minds have a natural tendency to organize information conceptually, when students try to remember course material as isolated facts, they are working against their strengths.

One last important point about concepts is that they allow you to instantly know a great deal of information about something. For example, if someone hands you a small red object and says, “here is an apple,” they do not have to tell you, “it is something you can eat.” You already know that you can eat it because it is true by virtue of the fact that the object is an apple; this is called drawing an  inference , assuming that something is true on the basis of your previous knowledge (for example, of category membership or of how the world works) or logical reasoning.

Procedural knowledge

Physical skills, such as tying your shoes, doing a cartwheel, and driving a car (or doing all three at the same time, but don’t try this at home) are certainly a kind of knowledge. They are procedural knowledge, the same idea as procedural memory that you saw in Module 5. Mental skills, such as reading, debating, and planning a psychology experiment, are procedural knowledge, as well. In short, procedural knowledge is the knowledge how to do something (Cohen & Eichenbaum, 1993).

Metacognitive knowledge

Floyd used to think that he had a great memory. Now, he has a better memory. Why? Because he finally realized that his memory was not as great as he once thought it was. Because Floyd eventually learned that he often forgets where he put things, he finally developed the habit of putting things in the same place. (Unfortunately, he did not learn this lesson before losing at least 5 watches and a wedding ring.) Because he finally realized that he often forgets to do things, he finally started using the To Do list app on his phone. And so on. Floyd’s insights about the real limitations of his memory have allowed him to remember things that he used to forget.

All of us have knowledge about the way our own minds work. You may know that you have a good memory for people’s names and a poor memory for math formulas. Someone else might realize that they have difficulty remembering to do things, like stopping at the store on the way home. Others still know that they tend to overlook details. This knowledge about our own thinking is actually quite important; it is called metacognitive knowledge, or  metacognition . Like other kinds of thinking skills, it is subject to error. For example, in unpublished research, one of the authors surveyed about 120 General Psychology students on the first day of the term. Among other questions, the students were asked them to predict their grade in the class and report their current Grade Point Average. Two-thirds of the students predicted that their grade in the course would be higher than their GPA. (The reality is that at our college, students tend to earn lower grades in psychology than their overall GPA.) Another example: Students routinely report that they thought they had done well on an exam, only to discover, to their dismay, that they were wrong (more on that important problem in a moment). Both errors reveal a breakdown in metacognition.

The Dunning-Kruger Effect

In general, most college students probably do not study enough. For example, using data from the National Survey of Student Engagement, Fosnacht, McCormack, and Lerma (2018) reported that first-year students at 4-year colleges in the U.S. averaged less than 14 hours per week preparing for classes. The typical suggestion is that you should spend two hours outside of class for every hour in class, or 24 – 30 hours per week for a full-time student. Clearly, students in general are nowhere near that recommended mark. Many observers, including some faculty, believe that this shortfall is a result of students being too busy or lazy. Now, it may be true that many students are too busy, with work and family obligations, for example. Others, are not particularly motivated in school, and therefore might correctly be labeled lazy. A third possible explanation, however, is that some students might not think they need to spend this much time. And this is a matter of metacognition. Consider the scenario that we mentioned above, students thinking they had done well on an exam only to discover that they did not. Justin Kruger and David Dunning examined scenarios very much like this in 1999. Kruger and Dunning gave research participants tests measuring humor, logic, and grammar. Then, they asked the participants to assess their own abilities and test performance in these areas. They found that participants in general tended to overestimate their abilities, already a problem with metacognition. Importantly, the participants who scored the lowest overestimated their abilities the most. Specifically, students who scored in the bottom quarter (averaging in the 12th percentile) thought they had scored in the 62nd percentile. This has become known as the  Dunning-Kruger effect . Many individual faculty members have replicated these results with their own student on their course exams, including the authors of this book. Think about it. Some students who just took an exam and performed poorly believe that they did well before seeing their score. It seems very likely that these are the very same students who stopped studying the night before because they thought they were “done.” Quite simply, it is not just that they did not know the material. They did not know that they did not know the material. That is poor metacognition.

In order to develop good metacognitive skills, you should continually monitor your thinking and seek frequent feedback on the accuracy of your thinking (Medina, Castleberry, & Persky 2017). For example, in classes get in the habit of predicting your exam grades. As soon as possible after taking an exam, try to find out which questions you missed and try to figure out why. If you do this soon enough, you may be able to recall the way it felt when you originally answered the question. Did you feel confident that you had answered the question correctly? Then you have just discovered an opportunity to improve your metacognition. Be on the lookout for that feeling and respond with caution.

concept :  a mental representation of a category of things in the world

Dunning-Kruger effect : individuals who are less competent tend to overestimate their abilities more than individuals who are more competent do

inference : an assumption about the truth of something that is not stated. Inferences come from our prior knowledge and experience, and from logical reasoning

metacognition :  knowledge about one’s own cognitive processes; thinking about your thinking

Critical thinking

One particular kind of knowledge or thinking skill that is related to metacognition is  critical thinking (Chew, 2020). You may have noticed that critical thinking is an objective in many college courses, and thus it could be a legitimate topic to cover in nearly any college course. It is particularly appropriate in psychology, however. As the science of (behavior and) mental processes, psychology is obviously well suited to be the discipline through which you should be introduced to this important way of thinking.

More importantly, there is a particular need to use critical thinking in psychology. We are all, in a way, experts in human behavior and mental processes, having engaged in them literally since birth. Thus, perhaps more than in any other class, students typically approach psychology with very clear ideas and opinions about its subject matter. That is, students already “know” a lot about psychology. The problem is, “it ain’t so much the things we don’t know that get us into trouble. It’s the things we know that just ain’t so” (Ward, quoted in Gilovich 1991). Indeed, many of students’ preconceptions about psychology are just plain wrong. Randolph Smith (2002) wrote a book about critical thinking in psychology called  Challenging Your Preconceptions,  highlighting this fact. On the other hand, many of students’ preconceptions about psychology are just plain right! But wait, how do you know which of your preconceptions are right and which are wrong? And when you come across a research finding or theory in this class that contradicts your preconceptions, what will you do? Will you stick to your original idea, discounting the information from the class? Will you immediately change your mind? Critical thinking can help us sort through this confusing mess.

But what is critical thinking? The goal of critical thinking is simple to state (but extraordinarily difficult to achieve): it is to be right, to draw the correct conclusions, to believe in things that are true and to disbelieve things that are false. We will provide two definitions of critical thinking (or, if you like, one large definition with two distinct parts). First, a more conceptual one: Critical thinking is thinking like a scientist in your everyday life (Schmaltz, Jansen, & Wenckowski, 2017).  Our second definition is more operational; it is simply a list of skills that are essential to be a critical thinker. Critical thinking entails solid reasoning and problem solving skills; skepticism; and an ability to identify biases, distortions, omissions, and assumptions. Excellent deductive and inductive reasoning, and problem solving skills contribute to critical thinking. So, you can consider the subject matter of sections 7.2 and 7.3 to be part of critical thinking. Because we will be devoting considerable time to these concepts in the rest of the module, let us begin with a discussion about the other aspects of critical thinking.

Let’s address that first part of the definition. Scientists form hypotheses, or predictions about some possible future observations. Then, they collect data, or information (think of this as making those future observations). They do their best to make unbiased observations using reliable techniques that have been verified by others. Then, and only then, they draw a conclusion about what those observations mean. Oh, and do not forget the most important part. “Conclusion” is probably not the most appropriate word because this conclusion is only tentative. A scientist is always prepared that someone else might come along and produce new observations that would require a new conclusion be drawn. Wow! If you like to be right, you could do a lot worse than using a process like this.

A Critical Thinker’s Toolkit 

Now for the second part of the definition. Good critical thinkers (and scientists) rely on a variety of tools to evaluate information. Perhaps the most recognizable tool for critical thinking is  skepticism (and this term provides the clearest link to the thinking like a scientist definition, as you are about to see). Some people intend it as an insult when they call someone a skeptic. But if someone calls you a skeptic, if they are using the term correctly, you should consider it a great compliment. Simply put, skepticism is a way of thinking in which you refrain from drawing a conclusion or changing your mind until good evidence has been provided. People from Missouri should recognize this principle, as Missouri is known as the Show-Me State. As a skeptic, you are not inclined to believe something just because someone said so, because someone else believes it, or because it sounds reasonable. You must be persuaded by high quality evidence.

Of course, if that evidence is produced, you have a responsibility as a skeptic to change your belief. Failure to change a belief in the face of good evidence is not skepticism; skepticism has open mindedness at its core. M. Neil Browne and Stuart Keeley (2018) use the term weak sense critical thinking to describe critical thinking behaviors that are used only to strengthen a prior belief. Strong sense critical thinking, on the other hand, has as its goal reaching the best conclusion. Sometimes that means strengthening your prior belief, but sometimes it means changing your belief to accommodate the better evidence.

Many times, a failure to think critically or weak sense critical thinking is related to a  bias , an inclination, tendency, leaning, or prejudice. Everybody has biases, but many people are unaware of them. Awareness of your own biases gives you the opportunity to control or counteract them. Unfortunately, however, many people are happy to let their biases creep into their attempts to persuade others; indeed, it is a key part of their persuasive strategy. To see how these biases influence messages, just look at the different descriptions and explanations of the same events given by people of different ages or income brackets, or conservative versus liberal commentators, or by commentators from different parts of the world. Of course, to be successful, these people who are consciously using their biases must disguise them. Even undisguised biases can be difficult to identify, so disguised ones can be nearly impossible.

Here are some common sources of biases:

• Personal values and beliefs.  Some people believe that human beings are basically driven to seek power and that they are typically in competition with one another over scarce resources. These beliefs are similar to the world-view that political scientists call “realism.” Other people believe that human beings prefer to cooperate and that, given the chance, they will do so. These beliefs are similar to the world-view known as “idealism.” For many people, these deeply held beliefs can influence, or bias, their interpretations of such wide ranging situations as the behavior of nations and their leaders or the behavior of the driver in the car ahead of you. For example, if your worldview is that people are typically in competition and someone cuts you off on the highway, you may assume that the driver did it purposely to get ahead of you. Other types of beliefs about the way the world is or the way the world should be, for example, political beliefs, can similarly become a significant source of bias.
• Racism, sexism, ageism and other forms of prejudice and bigotry.  These are, sadly, a common source of bias in many people. They are essentially a special kind of “belief about the way the world is.” These beliefs—for example, that women do not make effective leaders—lead people to ignore contradictory evidence (examples of effective women leaders, or research that disputes the belief) and to interpret ambiguous evidence in a way consistent with the belief.
• Self-interest.  When particular people benefit from things turning out a certain way, they can sometimes be very susceptible to letting that interest bias them. For example, a company that will earn a profit if they sell their product may have a bias in the way that they give information about their product. A union that will benefit if its members get a generous contract might have a bias in the way it presents information about salaries at competing organizations. (Note that our inclusion of examples describing both companies and unions is an explicit attempt to control for our own personal biases). Home buyers are often dismayed to discover that they purchased their dream house from someone whose self-interest led them to lie about flooding problems in the basement or back yard. This principle, the biasing power of self-interest, is likely what led to the famous phrase  Caveat Emptor  (let the buyer beware) .  

Knowing that these types of biases exist will help you evaluate evidence more critically. Do not forget, though, that people are not always keen to let you discover the sources of biases in their arguments. For example, companies or political organizations can sometimes disguise their support of a research study by contracting with a university professor, who comes complete with a seemingly unbiased institutional affiliation, to conduct the study.

People’s biases, conscious or unconscious, can lead them to make omissions, distortions, and assumptions that undermine our ability to correctly evaluate evidence. It is essential that you look for these elements. Always ask, what is missing, what is not as it appears, and what is being assumed here? For example, consider this (fictional) chart from an ad reporting customer satisfaction at 4 local health clubs.

Clearly, from the results of the chart, one would be tempted to give Club C a try, as customer satisfaction is much higher than for the other 3 clubs.

There are so many distortions and omissions in this chart, however, that it is actually quite meaningless. First, how was satisfaction measured? Do the bars represent responses to a survey? If so, how were the questions asked? Most importantly, where is the missing scale for the chart? Although the differences look quite large, are they really?

Well, here is the same chart, with a different scale, this time labeled:

Club C is not so impressive any more, is it? In fact, all of the health clubs have customer satisfaction ratings (whatever that means) between 85% and 88%. In the first chart, the entire scale of the graph included only the percentages between 83 and 89. This “judicious” choice of scale—some would call it a distortion—and omission of that scale from the chart make the tiny differences among the clubs seem important, however.

Also, in order to be a critical thinker, you need to learn to pay attention to the assumptions that underlie a message. Let us briefly illustrate the role of assumptions by touching on some people’s beliefs about the criminal justice system in the US. Some believe that a major problem with our judicial system is that many criminals go free because of legal technicalities. Others believe that a major problem is that many innocent people are convicted of crimes. The simple fact is, both types of errors occur. A person’s conclusion about which flaw in our judicial system is the greater tragedy is based on an assumption about which of these is the more serious error (letting the guilty go free or convicting the innocent). This type of assumption is called a value assumption (Browne and Keeley, 2018). It reflects the differences in values that people develop, differences that may lead us to disregard valid evidence that does not fit in with our particular values.

Oh, by the way, some students probably noticed this, but the seven tips for evaluating information that we shared in Module 1 are related to this. Actually, they are part of this section. The tips are, to a very large degree, set of ideas you can use to help you identify biases, distortions, omissions, and assumptions. If you do not remember this section, we strongly recommend you take a few minutes to review it.

skepticism :  a way of thinking in which you refrain from drawing a conclusion or changing your mind until good evidence has been provided

bias : an inclination, tendency, leaning, or prejudice

• Which of your beliefs (or disbeliefs) from the Activate exercise for this section were derived from a process of critical thinking? If some of your beliefs were not based on critical thinking, are you willing to reassess these beliefs? If the answer is no, why do you think that is? If the answer is yes, what concrete steps will you take?

7.2 Reasoning and Judgment

• What percentage of kidnappings are committed by strangers?
• Which area of the house is riskiest: kitchen, bathroom, or stairs?
• What is the most common cancer in the US?
• What percentage of workplace homicides are committed by co-workers?

An essential set of procedural thinking skills is  reasoning , the ability to generate and evaluate solid conclusions from a set of statements or evidence. You should note that these conclusions (when they are generated instead of being evaluated) are one key type of inference that we described in Section 7.1. There are two main types of reasoning, deductive and inductive.

Deductive reasoning

Suppose your teacher tells you that if you get an A on the final exam in a course, you will get an A for the whole course. Then, you get an A on the final exam. What will your final course grade be? Most people can see instantly that you can conclude with certainty that you will get an A for the course. This is a type of reasoning called  deductive reasoning , which is defined as reasoning in which a conclusion is guaranteed to be true as long as the statements leading to it are true. The three statements can be listed as an  argument , with two beginning statements and a conclusion:

Statement 1: If you get an A on the final exam, you will get an A for the course

Statement 2: You get an A on the final exam

Conclusion: You will get an A for the course

This particular arrangement, in which true beginning statements lead to a guaranteed true conclusion, is known as a  deductively valid argument . Although deductive reasoning is often the subject of abstract, brain-teasing, puzzle-like word problems, it is actually an extremely important type of everyday reasoning. It is just hard to recognize sometimes. For example, imagine that you are looking for your car keys and you realize that they are either in the kitchen drawer or in your book bag. After looking in the kitchen drawer, you instantly know that they must be in your book bag. That conclusion results from a simple deductive reasoning argument. In addition, solid deductive reasoning skills are necessary for you to succeed in the sciences, philosophy, math, computer programming, and any endeavor involving the use of logic to persuade others to your point of view or to evaluate others’ arguments.

Cognitive psychologists, and before them philosophers, have been quite interested in deductive reasoning, not so much for its practical applications, but for the insights it can offer them about the ways that human beings think. One of the early ideas to emerge from the examination of deductive reasoning is that people learn (or develop) mental versions of rules that allow them to solve these types of reasoning problems (Braine, 1978; Braine, Reiser, & Rumain, 1984). The best way to see this point of view is to realize that there are different possible rules, and some of them are very simple. For example, consider this rule of logic:

therefore q

Logical rules are often presented abstractly, as letters, in order to imply that they can be used in very many specific situations. Here is a concrete version of the of the same rule:

I’ll either have pizza or a hamburger for dinner tonight (p or q)

I won’t have pizza (not p)

Therefore, I’ll have a hamburger (therefore q)

This kind of reasoning seems so natural, so easy, that it is quite plausible that we would use a version of this rule in our daily lives. At least, it seems more plausible than some of the alternative possibilities—for example, that we need to have experience with the specific situation (pizza or hamburger, in this case) in order to solve this type of problem easily. So perhaps there is a form of natural logic (Rips, 1990) that contains very simple versions of logical rules. When we are faced with a reasoning problem that maps onto one of these rules, we use the rule.

But be very careful; things are not always as easy as they seem. Even these simple rules are not so simple. For example, consider the following rule. Many people fail to realize that this rule is just as valid as the pizza or hamburger rule above.

if p, then q

therefore, not p

Concrete version:

If I eat dinner, then I will have dessert

I did not have dessert

Therefore, I did not eat dinner

The simple fact is, it can be very difficult for people to apply rules of deductive logic correctly; as a result, they make many errors when trying to do so. Is this a deductively valid argument or not?

Students who like school study a lot

Students who study a lot get good grades

Jane does not like school

Therefore, Jane does not get good grades

Many people are surprised to discover that this is not a logically valid argument; the conclusion is not guaranteed to be true from the beginning statements. Although the first statement says that students who like school study a lot, it does NOT say that students who do not like school do not study a lot. In other words, it may very well be possible to study a lot without liking school. Even people who sometimes get problems like this right might not be using the rules of deductive reasoning. Instead, they might just be making judgments for examples they know, in this case, remembering instances of people who get good grades despite not liking school.

Making deductive reasoning even more difficult is the fact that there are two important properties that an argument may have. One, it can be valid or invalid (meaning that the conclusion does or does not follow logically from the statements leading up to it). Two, an argument (or more correctly, its conclusion) can be true or false. Here is an example of an argument that is logically valid, but has a false conclusion (at least we think it is false).

Either you are eleven feet tall or the Grand Canyon was created by a spaceship crashing into the earth.

You are not eleven feet tall

Therefore the Grand Canyon was created by a spaceship crashing into the earth

This argument has the exact same form as the pizza or hamburger argument above, making it is deductively valid. The conclusion is so false, however, that it is absurd (of course, the reason the conclusion is false is that the first statement is false). When people are judging arguments, they tend to not observe the difference between deductive validity and the empirical truth of statements or conclusions. If the elements of an argument happen to be true, people are likely to judge the argument logically valid; if the elements are false, they will very likely judge it invalid (Markovits & Bouffard-Bouchard, 1992; Moshman & Franks, 1986). Thus, it seems a stretch to say that people are using these logical rules to judge the validity of arguments. Many psychologists believe that most people actually have very limited deductive reasoning skills (Johnson-Laird, 1999). They argue that when faced with a problem for which deductive logic is required, people resort to some simpler technique, such as matching terms that appear in the statements and the conclusion (Evans, 1982). This might not seem like a problem, but what if reasoners believe that the elements are true and they happen to be wrong; they will would believe that they are using a form of reasoning that guarantees they are correct and yet be wrong.

deductive reasoning :  a type of reasoning in which the conclusion is guaranteed to be true any time the statements leading up to it are true

argument :  a set of statements in which the beginning statements lead to a conclusion

deductively valid argument :  an argument for which true beginning statements guarantee that the conclusion is true

Inductive reasoning and judgment

Every day, you make many judgments about the likelihood of one thing or another. Whether you realize it or not, you are practicing  inductive reasoning   on a daily basis. In inductive reasoning arguments, a conclusion is likely whenever the statements preceding it are true. The first thing to notice about inductive reasoning is that, by definition, you can never be sure about your conclusion; you can only estimate how likely the conclusion is. Inductive reasoning may lead you to focus on Memory Encoding and Recoding when you study for the exam, but it is possible the instructor will ask more questions about Memory Retrieval instead. Unlike deductive reasoning, the conclusions you reach through inductive reasoning are only probable, not certain. That is why scientists consider inductive reasoning weaker than deductive reasoning. But imagine how hard it would be for us to function if we could not act unless we were certain about the outcome.

Inductive reasoning can be represented as logical arguments consisting of statements and a conclusion, just as deductive reasoning can be. In an inductive argument, you are given some statements and a conclusion (or you are given some statements and must draw a conclusion). An argument is  inductively strong   if the conclusion would be very probable whenever the statements are true. So, for example, here is an inductively strong argument:

• Statement #1: The forecaster on Channel 2 said it is going to rain today.
• Statement #2: The forecaster on Channel 5 said it is going to rain today.
• Statement #3: It is very cloudy and humid.
• Statement #4: You just heard thunder.
• Conclusion (or judgment): It is going to rain today.

Think of the statements as evidence, on the basis of which you will draw a conclusion. So, based on the evidence presented in the four statements, it is very likely that it will rain today. Will it definitely rain today? Certainly not. We can all think of times that the weather forecaster was wrong.

A true story: Some years ago psychology student was watching a baseball playoff game between the St. Louis Cardinals and the Los Angeles Dodgers. A graphic on the screen had just informed the audience that the Cardinal at bat, (Hall of Fame shortstop) Ozzie Smith, a switch hitter batting left-handed for this plate appearance, had never, in nearly 3000 career at-bats, hit a home run left-handed. The student, who had just learned about inductive reasoning in his psychology class, turned to his companion (a Cardinals fan) and smugly said, “It is an inductively strong argument that Ozzie Smith will not hit a home run.” He turned back to face the television just in time to watch the ball sail over the right field fence for a home run. Although the student felt foolish at the time, he was not wrong. It was an inductively strong argument; 3000 at-bats is an awful lot of evidence suggesting that the Wizard of Ozz (as he was known) would not be hitting one out of the park (think of each at-bat without a home run as a statement in an inductive argument). Sadly (for the die-hard Cubs fan and Cardinals-hating student), despite the strength of the argument, the conclusion was wrong.

Given the possibility that we might draw an incorrect conclusion even with an inductively strong argument, we really want to be sure that we do, in fact, make inductively strong arguments. If we judge something probable, it had better be probable. If we judge something nearly impossible, it had better not happen. Think of inductive reasoning, then, as making reasonably accurate judgments of the probability of some conclusion given a set of evidence.

We base many decisions in our lives on inductive reasoning. For example:

Statement #1: Psychology is not my best subject

Statement #2: My psychology instructor has a reputation for giving difficult exams

Statement #3: My first psychology exam was much harder than I expected

Judgment: The next exam will probably be very difficult.

Decision: I will study tonight instead of watching Netflix.

Some other examples of judgments that people commonly make in a school context include judgments of the likelihood that:

• A particular class will be interesting/useful/difficult
• You will be able to finish writing a paper by next week if you go out tonight
• Your laptop’s battery will last through the next trip to the library
• You will not miss anything important if you skip class tomorrow
• Your instructor will not notice if you skip class tomorrow
• You will be able to find a book that you will need for a paper
• There will be an essay question about Memory Encoding on the next exam

Tversky and Kahneman (1983) recognized that there are two general ways that we might make these judgments; they termed them extensional (i.e., following the laws of probability) and intuitive (i.e., using shortcuts or heuristics, see below). We will use a similar distinction between Type 1 and Type 2 thinking, as described by Keith Stanovich and his colleagues (Evans and Stanovich, 2013; Stanovich and West, 2000). Type 1 thinking is fast, automatic, effortful, and emotional. In fact, it is hardly fair to call it reasoning at all, as judgments just seem to pop into one’s head. Type 2 thinking , on the other hand, is slow, effortful, and logical. So obviously, it is more likely to lead to a correct judgment, or an optimal decision. The problem is, we tend to over-rely on Type 1. Now, we are not saying that Type 2 is the right way to go for every decision or judgment we make. It seems a bit much, for example, to engage in a step-by-step logical reasoning procedure to decide whether we will have chicken or fish for dinner tonight.

Many bad decisions in some very important contexts, however, can be traced back to poor judgments of the likelihood of certain risks or outcomes that result from the use of Type 1 when a more logical reasoning process would have been more appropriate. For example:

Statement #1: It is late at night.

Statement #2: Albert has been drinking beer for the past five hours at a party.

Statement #3: Albert is not exactly sure where he is or how far away home is.

Judgment: Albert will have no difficulty walking home.

Decision: He walks home alone.

As you can see in this example, the three statements backing up the judgment do not really support it. In other words, this argument is not inductively strong because it is based on judgments that ignore the laws of probability. What are the chances that someone facing these conditions will be able to walk home alone easily? And one need not be drunk to make poor decisions based on judgments that just pop into our heads.

The truth is that many of our probability judgments do not come very close to what the laws of probability say they should be. Think about it. In order for us to reason in accordance with these laws, we would need to know the laws of probability, which would allow us to calculate the relationship between particular pieces of evidence and the probability of some outcome (i.e., how much likelihood should change given a piece of evidence), and we would have to do these heavy math calculations in our heads. After all, that is what Type 2 requires. Needless to say, even if we were motivated, we often do not even know how to apply Type 2 reasoning in many cases.

So what do we do when we don’t have the knowledge, skills, or time required to make the correct mathematical judgment? Do we hold off and wait until we can get better evidence? Do we read up on probability and fire up our calculator app so we can compute the correct probability? Of course not. We rely on Type 1 thinking. We “wing it.” That is, we come up with a likelihood estimate using some means at our disposal. Psychologists use the term heuristic to describe the type of “winging it” we are talking about. A  heuristic   is a shortcut strategy that we use to make some judgment or solve some problem (see Section 7.3). Heuristics are easy and quick, think of them as the basic procedures that are characteristic of Type 1.  They can absolutely lead to reasonably good judgments and decisions in some situations (like choosing between chicken and fish for dinner). They are, however, far from foolproof. There are, in fact, quite a lot of situations in which heuristics can lead us to make incorrect judgments, and in many cases the decisions based on those judgments can have serious consequences.

Let us return to the activity that begins this section. You were asked to judge the likelihood (or frequency) of certain events and risks. You were free to come up with your own evidence (or statements) to make these judgments. This is where a heuristic crops up. As a judgment shortcut, we tend to generate specific examples of those very events to help us decide their likelihood or frequency. For example, if we are asked to judge how common, frequent, or likely a particular type of cancer is, many of our statements would be examples of specific cancer cases:

Statement #1: Andy Kaufman (comedian) had lung cancer.

Statement #2: Colin Powell (US Secretary of State) had prostate cancer.

Statement #3: Bob Marley (musician) had skin and brain cancer

Statement #4: Sandra Day O’Connor (Supreme Court Justice) had breast cancer.

Statement #5: Fred Rogers (children’s entertainer) had stomach cancer.

Statement #6: Robin Roberts (news anchor) had breast cancer.

Statement #7: Bette Davis (actress) had breast cancer.

Judgment: Breast cancer is the most common type.

Your own experience or memory may also tell you that breast cancer is the most common type. But it is not (although it is common). Actually, skin cancer is the most common type in the US. We make the same types of misjudgments all the time because we do not generate the examples or evidence according to their actual frequencies or probabilities. Instead, we have a tendency (or bias) to search for the examples in memory; if they are easy to retrieve, we assume that they are common. To rephrase this in the language of the heuristic, events seem more likely to the extent that they are available to memory. This bias has been termed the  availability heuristic   (Kahneman and Tversky, 1974).

The fact that we use the availability heuristic does not automatically mean that our judgment is wrong. The reason we use heuristics in the first place is that they work fairly well in many cases (and, of course that they are easy to use). So, the easiest examples to think of sometimes are the most common ones. Is it more likely that a member of the U.S. Senate is a man or a woman? Most people have a much easier time generating examples of male senators. And as it turns out, the U.S. Senate has many more men than women (74 to 26 in 2020). In this case, then, the availability heuristic would lead you to make the correct judgment; it is far more likely that a senator would be a man.

In many other cases, however, the availability heuristic will lead us astray. This is because events can be memorable for many reasons other than their frequency. Section 5.2, Encoding Meaning, suggested that one good way to encode the meaning of some information is to form a mental image of it. Thus, information that has been pictured mentally will be more available to memory. Indeed, an event that is vivid and easily pictured will trick many people into supposing that type of event is more common than it actually is. Repetition of information will also make it more memorable. So, if the same event is described to you in a magazine, on the evening news, on a podcast that you listen to, and in your Facebook feed; it will be very available to memory. Again, the availability heuristic will cause you to misperceive the frequency of these types of events.

Most interestingly, information that is unusual is more memorable. Suppose we give you the following list of words to remember: box, flower, letter, platypus, oven, boat, newspaper, purse, drum, car. Very likely, the easiest word to remember would be platypus, the unusual one. The same thing occurs with memories of events. An event may be available to memory because it is unusual, yet the availability heuristic leads us to judge that the event is common. Did you catch that? In these cases, the availability heuristic makes us think the exact opposite of the true frequency. We end up thinking something is common because it is unusual (and therefore memorable). Yikes.

The misapplication of the availability heuristic sometimes has unfortunate results. For example, if you went to K-12 school in the US over the past 10 years, it is extremely likely that you have participated in lockdown and active shooter drills. Of course, everyone is trying to prevent the tragedy of another school shooting. And believe us, we are not trying to minimize how terrible the tragedy is. But the truth of the matter is, school shootings are extremely rare. Because the federal government does not keep a database of school shootings, the Washington Post has maintained their own running tally. Between 1999 and January 2020 (the date of the most recent school shooting with a death in the US at of the time this paragraph was written), the Post reported a total of 254 people died in school shootings in the US. Not 254 per year, 254 total. That is an average of 12 per year. Of course, that is 254 people who should not have died (particularly because many were children), but in a country with approximately 60,000,000 students and teachers, this is a very small risk.

But many students and teachers are terrified that they will be victims of school shootings because of the availability heuristic. It is so easy to think of examples (they are very available to memory) that people believe the event is very common. It is not. And there is a downside to this. We happen to believe that there is an enormous gun violence problem in the United States. According the the Centers for Disease Control and Prevention, there were 39,773 firearm deaths in the US in 2017. Fifteen of those deaths were in school shootings, according to the Post. 60% of those deaths were suicides. When people pay attention to the school shooting risk (low), they often fail to notice the much larger risk.

And examples like this are by no means unique. The authors of this book have been teaching psychology since the 1990’s. We have been able to make the exact same arguments about the misapplication of the availability heuristics and keep them current by simply swapping out for the “fear of the day.” In the 1990’s it was children being kidnapped by strangers (it was known as “stranger danger”) despite the facts that kidnappings accounted for only 2% of the violent crimes committed against children, and only 24% of kidnappings are committed by strangers (US Department of Justice, 2007). This fear overlapped with the fear of terrorism that gripped the country after the 2001 terrorist attacks on the World Trade Center and US Pentagon and still plagues the population of the US somewhat in 2020. After a well-publicized, sensational act of violence, people are extremely likely to increase their estimates of the chances that they, too, will be victims of terror. Think about the reality, however. In October of 2001, a terrorist mailed anthrax spores to members of the US government and a number of media companies. A total of five people died as a result of this attack. The nation was nearly paralyzed by the fear of dying from the attack; in reality the probability of an individual person dying was 0.00000002.

The availability heuristic can lead you to make incorrect judgments in a school setting as well. For example, suppose you are trying to decide if you should take a class from a particular math professor. You might try to make a judgment of how good a teacher she is by recalling instances of friends and acquaintances making comments about her teaching skill. You may have some examples that suggest that she is a poor teacher very available to memory, so on the basis of the availability heuristic you judge her a poor teacher and decide to take the class from someone else. What if, however, the instances you recalled were all from the same person, and this person happens to be a very colorful storyteller? The subsequent ease of remembering the instances might not indicate that the professor is a poor teacher after all.

Although the availability heuristic is obviously important, it is not the only judgment heuristic we use. Amos Tversky and Daniel Kahneman examined the role of heuristics in inductive reasoning in a long series of studies. Kahneman received a Nobel Prize in Economics for this research in 2002, and Tversky would have certainly received one as well if he had not died of melanoma at age 59 in 1996 (Nobel Prizes are not awarded posthumously). Kahneman and Tversky demonstrated repeatedly that people do not reason in ways that are consistent with the laws of probability. They identified several heuristic strategies that people use instead to make judgments about likelihood. The importance of this work for economics (and the reason that Kahneman was awarded the Nobel Prize) is that earlier economic theories had assumed that people do make judgments rationally, that is, in agreement with the laws of probability.

Another common heuristic that people use for making judgments is the  representativeness heuristic (Kahneman & Tversky 1973). Suppose we describe a person to you. He is quiet and shy, has an unassuming personality, and likes to work with numbers. Is this person more likely to be an accountant or an attorney? If you said accountant, you were probably using the representativeness heuristic. Our imaginary person is judged likely to be an accountant because he resembles, or is representative of the concept of, an accountant. When research participants are asked to make judgments such as these, the only thing that seems to matter is the representativeness of the description. For example, if told that the person described is in a room that contains 70 attorneys and 30 accountants, participants will still assume that he is an accountant.

inductive reasoning :  a type of reasoning in which we make judgments about likelihood from sets of evidence

inductively strong argument :  an inductive argument in which the beginning statements lead to a conclusion that is probably true

heuristic :  a shortcut strategy that we use to make judgments and solve problems. Although they are easy to use, they do not guarantee correct judgments and solutions

availability heuristic :  judging the frequency or likelihood of some event type according to how easily examples of the event can be called to mind (i.e., how available they are to memory)

representativeness heuristic:   judging the likelihood that something is a member of a category on the basis of how much it resembles a typical category member (i.e., how representative it is of the category)

Type 1 thinking : fast, automatic, and emotional thinking.

Type 2 thinking : slow, effortful, and logical thinking.

• What percentage of workplace homicides are co-worker violence?

Many people get these questions wrong. The answers are 10%; stairs; skin; 6%. How close were your answers? Explain how the availability heuristic might have led you to make the incorrect judgments.

• Can you think of some other judgments that you have made (or beliefs that you have) that might have been influenced by the availability heuristic?

7.3 Problem Solving

• Please take a few minutes to list a number of problems that you are facing right now.
• Now write about a problem that you recently solved.
• What is your definition of a problem?

Mary has a problem. Her daughter, ordinarily quite eager to please, appears to delight in being the last person to do anything. Whether getting ready for school, going to piano lessons or karate class, or even going out with her friends, she seems unwilling or unable to get ready on time. Other people have different kinds of problems. For example, many students work at jobs, have numerous family commitments, and are facing a course schedule full of difficult exams, assignments, papers, and speeches. How can they find enough time to devote to their studies and still fulfill their other obligations? Speaking of students and their problems: Show that a ball thrown vertically upward with initial velocity v0 takes twice as much time to return as to reach the highest point (from Spiegel, 1981).

These are three very different situations, but we have called them all problems. What makes them all the same, despite the differences? A psychologist might define a  problem   as a situation with an initial state, a goal state, and a set of possible intermediate states. Somewhat more meaningfully, we might consider a problem a situation in which you are in here one state (e.g., daughter is always late), you want to be there in another state (e.g., daughter is not always late), and with no obvious way to get from here to there. Defined this way, each of the three situations we outlined can now be seen as an example of the same general concept, a problem. At this point, you might begin to wonder what is not a problem, given such a general definition. It seems that nearly every non-routine task we engage in could qualify as a problem. As long as you realize that problems are not necessarily bad (it can be quite fun and satisfying to rise to the challenge and solve a problem), this may be a useful way to think about it.

Can we identify a set of problem-solving skills that would apply to these very different kinds of situations? That task, in a nutshell, is a major goal of this section. Let us try to begin to make sense of the wide variety of ways that problems can be solved with an important observation: the process of solving problems can be divided into two key parts. First, people have to notice, comprehend, and represent the problem properly in their minds (called  problem representation ). Second, they have to apply some kind of solution strategy to the problem. Psychologists have studied both of these key parts of the process in detail.

When you first think about the problem-solving process, you might guess that most of our difficulties would occur because we are failing in the second step, the application of strategies. Although this can be a significant difficulty much of the time, the more important source of difficulty is probably problem representation. In short, we often fail to solve a problem because we are looking at it, or thinking about it, the wrong way.

problem :  a situation in which we are in an initial state, have a desired goal state, and there is a number of possible intermediate states (i.e., there is no obvious way to get from the initial to the goal state)

problem representation :  noticing, comprehending and forming a mental conception of a problem

Defining and Mentally Representing Problems in Order to Solve Them

So, the main obstacle to solving a problem is that we do not clearly understand exactly what the problem is. Recall the problem with Mary’s daughter always being late. One way to represent, or to think about, this problem is that she is being defiant. She refuses to get ready in time. This type of representation or definition suggests a particular type of solution. Another way to think about the problem, however, is to consider the possibility that she is simply being sidetracked by interesting diversions. This different conception of what the problem is (i.e., different representation) suggests a very different solution strategy. For example, if Mary defines the problem as defiance, she may be tempted to solve the problem using some kind of coercive tactics, that is, to assert her authority as her mother and force her to listen. On the other hand, if Mary defines the problem as distraction, she may try to solve it by simply removing the distracting objects.

As you might guess, when a problem is represented one way, the solution may seem very difficult, or even impossible. Seen another way, the solution might be very easy. For example, consider the following problem (from Nasar, 1998):

Two bicyclists start 20 miles apart and head toward each other, each going at a steady rate of 10 miles per hour. At the same time, a fly that travels at a steady 15 miles per hour starts from the front wheel of the southbound bicycle and flies to the front wheel of the northbound one, then turns around and flies to the front wheel of the southbound one again, and continues in this manner until he is crushed between the two front wheels. Question: what total distance did the fly cover?

Please take a few minutes to try to solve this problem.

Most people represent this problem as a question about a fly because, well, that is how the question is asked. The solution, using this representation, is to figure out how far the fly travels on the first leg of its journey, then add this total to how far it travels on the second leg of its journey (when it turns around and returns to the first bicycle), then continue to add the smaller distance from each leg of the journey until you converge on the correct answer. You would have to be quite skilled at math to solve this problem, and you would probably need some time and pencil and paper to do it.

If you consider a different representation, however, you can solve this problem in your head. Instead of thinking about it as a question about a fly, think about it as a question about the bicycles. They are 20 miles apart, and each is traveling 10 miles per hour. How long will it take for the bicycles to reach each other? Right, one hour. The fly is traveling 15 miles per hour; therefore, it will travel a total of 15 miles back and forth in the hour before the bicycles meet. Represented one way (as a problem about a fly), the problem is quite difficult. Represented another way (as a problem about two bicycles), it is easy. Changing your representation of a problem is sometimes the best—sometimes the only—way to solve it.

Unfortunately, however, changing a problem’s representation is not the easiest thing in the world to do. Often, problem solvers get stuck looking at a problem one way. This is called  fixation . Most people who represent the preceding problem as a problem about a fly probably do not pause to reconsider, and consequently change, their representation. A parent who thinks her daughter is being defiant is unlikely to consider the possibility that her behavior is far less purposeful.

Problem-solving fixation was examined by a group of German psychologists called Gestalt psychologists during the 1930’s and 1940’s. Karl Dunker, for example, discovered an important type of failure to take a different perspective called  functional fixedness . Imagine being a participant in one of his experiments. You are asked to figure out how to mount two candles on a door and are given an assortment of odds and ends, including a small empty cardboard box and some thumbtacks. Perhaps you have already figured out a solution: tack the box to the door so it forms a platform, then put the candles on top of the box. Most people are able to arrive at this solution. Imagine a slight variation of the procedure, however. What if, instead of being empty, the box had matches in it? Most people given this version of the problem do not arrive at the solution given above. Why? Because it seems to people that when the box contains matches, it already has a function; it is a matchbox. People are unlikely to consider a new function for an object that already has a function. This is functional fixedness.

Mental set is a type of fixation in which the problem solver gets stuck using the same solution strategy that has been successful in the past, even though the solution may no longer be useful. It is commonly seen when students do math problems for homework. Often, several problems in a row require the reapplication of the same solution strategy. Then, without warning, the next problem in the set requires a new strategy. Many students attempt to apply the formerly successful strategy on the new problem and therefore cannot come up with a correct answer.

The thing to remember is that you cannot solve a problem unless you correctly identify what it is to begin with (initial state) and what you want the end result to be (goal state). That may mean looking at the problem from a different angle and representing it in a new way. The correct representation does not guarantee a successful solution, but it certainly puts you on the right track.

A bit more optimistically, the Gestalt psychologists discovered what may be considered the opposite of fixation, namely  insight . Sometimes the solution to a problem just seems to pop into your head. Wolfgang Kohler examined insight by posing many different problems to chimpanzees, principally problems pertaining to their acquisition of out-of-reach food. In one version, a banana was placed outside of a chimpanzee’s cage and a short stick inside the cage. The stick was too short to retrieve the banana, but was long enough to retrieve a longer stick also located outside of the cage. This second stick was long enough to retrieve the banana. After trying, and failing, to reach the banana with the shorter stick, the chimpanzee would try a couple of random-seeming attempts, react with some apparent frustration or anger, then suddenly rush to the longer stick, the correct solution fully realized at this point. This sudden appearance of the solution, observed many times with many different problems, was termed insight by Kohler.

Lest you think it pertains to chimpanzees only, Karl Dunker demonstrated that children also solve problems through insight in the 1930s. More importantly, you have probably experienced insight yourself. Think back to a time when you were trying to solve a difficult problem. After struggling for a while, you gave up. Hours later, the solution just popped into your head, perhaps when you were taking a walk, eating dinner, or lying in bed.

fixation :  when a problem solver gets stuck looking at a problem a particular way and cannot change his or her representation of it (or his or her intended solution strategy)

functional fixedness :  a specific type of fixation in which a problem solver cannot think of a new use for an object that already has a function

mental set :  a specific type of fixation in which a problem solver gets stuck using the same solution strategy that has been successful in the past

insight :  a sudden realization of a solution to a problem

Solving Problems by Trial and Error

Correctly identifying the problem and your goal for a solution is a good start, but recall the psychologist’s definition of a problem: it includes a set of possible intermediate states. Viewed this way, a problem can be solved satisfactorily only if one can find a path through some of these intermediate states to the goal. Imagine a fairly routine problem, finding a new route to school when your ordinary route is blocked (by road construction, for example). At each intersection, you may turn left, turn right, or go straight. A satisfactory solution to the problem (of getting to school) is a sequence of selections at each intersection that allows you to wind up at school.

If you had all the time in the world to get to school, you might try choosing intermediate states randomly. At one corner you turn left, the next you go straight, then you go left again, then right, then right, then straight. Unfortunately, trial and error will not necessarily get you where you want to go, and even if it does, it is not the fastest way to get there. For example, when a friend of ours was in college, he got lost on the way to a concert and attempted to find the venue by choosing streets to turn onto randomly (this was long before the use of GPS). Amazingly enough, the strategy worked, although he did end up missing two out of the three bands who played that night.

Trial and error is not all bad, however. B.F. Skinner, a prominent behaviorist psychologist, suggested that people often behave randomly in order to see what effect the behavior has on the environment and what subsequent effect this environmental change has on them. This seems particularly true for the very young person. Picture a child filling a household’s fish tank with toilet paper, for example. To a child trying to develop a repertoire of creative problem-solving strategies, an odd and random behavior might be just the ticket. Eventually, the exasperated parent hopes, the child will discover that many of these random behaviors do not successfully solve problems; in fact, in many cases they create problems. Thus, one would expect a decrease in this random behavior as a child matures. You should realize, however, that the opposite extreme is equally counterproductive. If the children become too rigid, never trying something unexpected and new, their problem solving skills can become too limited.

Effective problem solving seems to call for a happy medium that strikes a balance between using well-founded old strategies and trying new ground and territory. The individual who recognizes a situation in which an old problem-solving strategy would work best, and who can also recognize a situation in which a new untested strategy is necessary is halfway to success.

Solving Problems with Algorithms and Heuristics

For many problems there is a possible strategy available that will guarantee a correct solution. For example, think about math problems. Math lessons often consist of step-by-step procedures that can be used to solve the problems. If you apply the strategy without error, you are guaranteed to arrive at the correct solution to the problem. This approach is called using an  algorithm , a term that denotes the step-by-step procedure that guarantees a correct solution. Because algorithms are sometimes available and come with a guarantee, you might think that most people use them frequently. Unfortunately, however, they do not. As the experience of many students who have struggled through math classes can attest, algorithms can be extremely difficult to use, even when the problem solver knows which algorithm is supposed to work in solving the problem. In problems outside of math class, we often do not even know if an algorithm is available. It is probably fair to say, then, that algorithms are rarely used when people try to solve problems.

Because algorithms are so difficult to use, people often pass up the opportunity to guarantee a correct solution in favor of a strategy that is much easier to use and yields a reasonable chance of coming up with a correct solution. These strategies are called  problem solving heuristics . Similar to what you saw in section 6.2 with reasoning heuristics, a problem solving heuristic is a shortcut strategy that people use when trying to solve problems. It usually works pretty well, but does not guarantee a correct solution to the problem. For example, one problem solving heuristic might be “always move toward the goal” (so when trying to get to school when your regular route is blocked, you would always turn in the direction you think the school is). A heuristic that people might use when doing math homework is “use the same solution strategy that you just used for the previous problem.”

By the way, we hope these last two paragraphs feel familiar to you. They seem to parallel a distinction that you recently learned. Indeed, algorithms and problem-solving heuristics are another example of the distinction between Type 1 thinking and Type 2 thinking.

Although it is probably not worth describing a large number of specific heuristics, two observations about heuristics are worth mentioning. First, heuristics can be very general or they can be very specific, pertaining to a particular type of problem only. For example, “always move toward the goal” is a general strategy that you can apply to countless problem situations. On the other hand, “when you are lost without a functioning gps, pick the most expensive car you can see and follow it” is specific to the problem of being lost. Second, all heuristics are not equally useful. One heuristic that many students know is “when in doubt, choose c for a question on a multiple-choice exam.” This is a dreadful strategy because many instructors intentionally randomize the order of answer choices. Another test-taking heuristic, somewhat more useful, is “look for the answer to one question somewhere else on the exam.”

You really should pay attention to the application of heuristics to test taking. Imagine that while reviewing your answers for a multiple-choice exam before turning it in, you come across a question for which you originally thought the answer was c. Upon reflection, you now think that the answer might be b. Should you change the answer to b, or should you stick with your first impression? Most people will apply the heuristic strategy to “stick with your first impression.” What they do not realize, of course, is that this is a very poor strategy (Lilienfeld et al, 2009). Most of the errors on exams come on questions that were answered wrong originally and were not changed (so they remain wrong). There are many fewer errors where we change a correct answer to an incorrect answer. And, of course, sometimes we change an incorrect answer to a correct answer. In fact, research has shown that it is more common to change a wrong answer to a right answer than vice versa (Bruno, 2001).

The belief in this poor test-taking strategy (stick with your first impression) is based on the  confirmation bias   (Nickerson, 1998; Wason, 1960). You first saw the confirmation bias in Module 1, but because it is so important, we will repeat the information here. People have a bias, or tendency, to notice information that confirms what they already believe. Somebody at one time told you to stick with your first impression, so when you look at the results of an exam you have taken, you will tend to notice the cases that are consistent with that belief. That is, you will notice the cases in which you originally had an answer correct and changed it to the wrong answer. You tend not to notice the other two important (and more common) cases, changing an answer from wrong to right, and leaving a wrong answer unchanged.

Because heuristics by definition do not guarantee a correct solution to a problem, mistakes are bound to occur when we employ them. A poor choice of a specific heuristic will lead to an even higher likelihood of making an error.

algorithm :  a step-by-step procedure that guarantees a correct solution to a problem

problem solving heuristic :  a shortcut strategy that we use to solve problems. Although they are easy to use, they do not guarantee correct judgments and solutions

confirmation bias :  people’s tendency to notice information that confirms what they already believe

An Effective Problem-Solving Sequence

You may be left with a big question: If algorithms are hard to use and heuristics often don’t work, how am I supposed to solve problems? Robert Sternberg (1996), as part of his theory of what makes people successfully intelligent (Module 8) described a problem-solving sequence that has been shown to work rather well:

• Identify the existence of a problem.  In school, problem identification is often easy; problems that you encounter in math classes, for example, are conveniently labeled as problems for you. Outside of school, however, realizing that you have a problem is a key difficulty that you must get past in order to begin solving it. You must be very sensitive to the symptoms that indicate a problem.
• Define the problem.  Suppose you realize that you have been having many headaches recently. Very likely, you would identify this as a problem. If you define the problem as “headaches,” the solution would probably be to take aspirin or ibuprofen or some other anti-inflammatory medication. If the headaches keep returning, however, you have not really solved the problem—likely because you have mistaken a symptom for the problem itself. Instead, you must find the root cause of the headaches. Stress might be the real problem. For you to successfully solve many problems it may be necessary for you to overcome your fixations and represent the problems differently. One specific strategy that you might find useful is to try to define the problem from someone else’s perspective. How would your parents, spouse, significant other, doctor, etc. define the problem? Somewhere in these different perspectives may lurk the key definition that will allow you to find an easier and permanent solution.
• Formulate strategy.  Now it is time to begin planning exactly how the problem will be solved. Is there an algorithm or heuristic available for you to use? Remember, heuristics by their very nature guarantee that occasionally you will not be able to solve the problem. One point to keep in mind is that you should look for long-range solutions, which are more likely to address the root cause of a problem than short-range solutions.
• Represent and organize information.  Similar to the way that the problem itself can be defined, or represented in multiple ways, information within the problem is open to different interpretations. Suppose you are studying for a big exam. You have chapters from a textbook and from a supplemental reader, along with lecture notes that all need to be studied. How should you (represent and) organize these materials? Should you separate them by type of material (text versus reader versus lecture notes), or should you separate them by topic? To solve problems effectively, you must learn to find the most useful representation and organization of information.
• Allocate resources.  This is perhaps the simplest principle of the problem solving sequence, but it is extremely difficult for many people. First, you must decide whether time, money, skills, effort, goodwill, or some other resource would help to solve the problem Then, you must make the hard choice of deciding which resources to use, realizing that you cannot devote maximum resources to every problem. Very often, the solution to problem is simply to change how resources are allocated (for example, spending more time studying in order to improve grades).
• Monitor and evaluate solutions.  Pay attention to the solution strategy while you are applying it. If it is not working, you may be able to select another strategy. Another fact you should realize about problem solving is that it never does end. Solving one problem frequently brings up new ones. Good monitoring and evaluation of your problem solutions can help you to anticipate and get a jump on solving the inevitable new problems that will arise.

Please note that this as  an  effective problem-solving sequence, not  the  effective problem solving sequence. Just as you can become fixated and end up representing the problem incorrectly or trying an inefficient solution, you can become stuck applying the problem-solving sequence in an inflexible way. Clearly there are problem situations that can be solved without using these skills in this order.

Additionally, many real-world problems may require that you go back and redefine a problem several times as the situation changes (Sternberg et al. 2000). For example, consider the problem with Mary’s daughter one last time. At first, Mary did represent the problem as one of defiance. When her early strategy of pleading and threatening punishment was unsuccessful, Mary began to observe her daughter more carefully. She noticed that, indeed, her daughter’s attention would be drawn by an irresistible distraction or book. Fresh with a re-representation of the problem, she began a new solution strategy. She began to remind her daughter every few minutes to stay on task and remind her that if she is ready before it is time to leave, she may return to the book or other distracting object at that time. Fortunately, this strategy was successful, so Mary did not have to go back and redefine the problem again.

Pick one or two of the problems that you listed when you first started studying this section and try to work out the steps of Sternberg’s problem solving sequence for each one.

a mental representation of a category of things in the world

an assumption about the truth of something that is not stated. Inferences come from our prior knowledge and experience, and from logical reasoning

knowledge about one’s own cognitive processes; thinking about your thinking

individuals who are less competent tend to overestimate their abilities more than individuals who are more competent do

Thinking like a scientist in your everyday life for the purpose of drawing correct conclusions. It entails skepticism; an ability to identify biases, distortions, omissions, and assumptions; and excellent deductive and inductive reasoning, and problem solving skills.

a way of thinking in which you refrain from drawing a conclusion or changing your mind until good evidence has been provided

an inclination, tendency, leaning, or prejudice

a type of reasoning in which the conclusion is guaranteed to be true any time the statements leading up to it are true

a set of statements in which the beginning statements lead to a conclusion

an argument for which true beginning statements guarantee that the conclusion is true

a type of reasoning in which we make judgments about likelihood from sets of evidence

an inductive argument in which the beginning statements lead to a conclusion that is probably true

fast, automatic, and emotional thinking

slow, effortful, and logical thinking

a shortcut strategy that we use to make judgments and solve problems. Although they are easy to use, they do not guarantee correct judgments and solutions

udging the frequency or likelihood of some event type according to how easily examples of the event can be called to mind (i.e., how available they are to memory)

judging the likelihood that something is a member of a category on the basis of how much it resembles a typical category member (i.e., how representative it is of the category)

a situation in which we are in an initial state, have a desired goal state, and there is a number of possible intermediate states (i.e., there is no obvious way to get from the initial to the goal state)

noticing, comprehending and forming a mental conception of a problem

when a problem solver gets stuck looking at a problem a particular way and cannot change his or her representation of it (or his or her intended solution strategy)

a specific type of fixation in which a problem solver cannot think of a new use for an object that already has a function

a specific type of fixation in which a problem solver gets stuck using the same solution strategy that has been successful in the past

a sudden realization of a solution to a problem

a step-by-step procedure that guarantees a correct solution to a problem

The tendency to notice and pay attention to information that confirms your prior beliefs and to ignore information that disconfirms them.

a shortcut strategy that we use to solve problems. Although they are easy to use, they do not guarantee correct judgments and solutions

Introduction to Psychology Copyright © 2020 by Ken Gray; Elizabeth Arnott-Hill; and Or'Shaundra Benson is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License , except where otherwise noted.

Share This Book

• Mental Health

What Is Cognitive Psychology?

Cognitive psychology is the branch of psychology dedicated to studying how people think. The cognitive perspective in psychology focuses on how the interactions of thinking, emotion, creativity, and problem-solving abilities affect how and why you think the way you do. Cognitive psychology attempts to measure different types of intelligence, determine how you organize your thoughts, and compare different components of cognition. 

What Does a Cognitive Psychologist Do?

Cognitive psychologists do clinical research, training, education, and clinical practice. They use the insights gained from studying how people think and process information to help people develop new ways of dealing with problem behaviors and live better lives. Cognitive psychologists have special knowledge of applied behavior analysis, behavior therapy, learning theories, and emotional processing theories. 

They know how to apply this knowledge to the human condition and use it in the treatment of: 

• Anxiety disorders
• Academic performance
• Personality disorders
• Substance abuse
• Depressive disorders
• Relationship problems
• Autism spectrum disorder
• Emotional regulation 

The History of Cognitive Psychology

Cognitive psychology gained popularity in the 1950s to 1970s as researchers became more interested in how thinking affects behavior. This period is called the "cognitive revolution" and represented a shift in thinking and focus for psychologists. Before this time, the behaviorist approach dominated psychology. The behaviorists only studied external behavior that could be measured.

Behaviorists believed it was pointless to try to study the mind because there was no way to see or objectively measure what happened in someone's thoughts. The mind was seen as a black box that couldn't be measured. 

The cognitive approach gave rise to the idea that internal mental behavior could be studied using experiments. Cognitive psychology assumes that there is an internal process that occurs between when a stimulus happens and when you respond to it.

These processes are called mediational processes and can involve memory, perception, attention, problem-solving, or other processes. Cognitive psychologists believe if you want to understand behavior, you have to understand the mediational processes that cause it.

Cognitive Psychology Examples

Some examples of studies and work in cognitive psychology include: 

Experts think differently. Beginners think literally when they try to solve a problem. They tend to focus on the surface details when they're presented with an unfamiliar situation. Experts are able to see the underlying connections and think of the problem more abstractly. 

Short-term memory. Your short-term memory is probably a lot shorter than you think. A classic study in cognitive psychology found that participants in a study could only recall 10% of random three-letter strings after 18 seconds. After 3 seconds, the participants could recall 80% of the letter strings, so there was a significant drop after 15 additional seconds. 

Mapping the brain. Some cognitive psychologists are working on the BRAIN (Brain Research through Advancing Innovative Neurotechnologies) Initiative. This project has been compared to the human genome project. It's an attempt to learn more about the 100 billion brain cells, including the connections between them and how they relate to behavior and health.

Cognitive Psychology Perspective in Practice

Cognitive psychology perspectives can be used to improve many areas of life, including how children learn. Researchers Pooja K. Agarwal and Henry L. Roediger III used insights from their cognitive psychology studies to develop better practices to encourage learning in the classroom. They used experiments to determine how students learn and apply their knowledge as well as disprove outdated theories. 

Experts used to believe that memory could be improved with practice, a theory that has been disproven. Another popular theory that has been debunked is that errors interfere with learning. The opposite is actually true. You learn from your mistakes, so making errors improves your ability to learn. While most educators have moved beyond those theories, there are still some unproven ones that linger, like the notion that different people have different learning styles. 

In addition to disproving theories that don't work, cognitive psychology shines a light on theories that do work. After combing through over 100 years of studies, researchers found four different practices that increased students' ability to learn: 

• Retrieval practice, which is quickly bringing the information you're learning to mind
• Getting feedback that lets you know what you don't know
• Spaced practice, which is returning to the material periodically over time
• Interleaving, which is practicing a mix of skills

Careers in Cognitive Psychology

Cognitive psychologists can work at universities doing research or teaching. They can also work in the private sector in organizational psychology, software development, or human-computer interaction. Another option for cognitive psychologists is working in a clinical setting treating patients for issues related to mental processes, like: 

• Alzheimer's disease
• Speech problems
• Memory issues
• Sensory difficulties

You can work in some entry-level jobs with a bachelor's degree in cognitive psychology, but most opportunities will be available to people with a master's or doctorate degree. Most research done by people with master's degrees is supervised by cognitive psychologists with doctorate degrees. 

Top doctors in ,

Find more top doctors on, related links.

• Mental Health Home
• Mental Health News & Features
• Mental Health Reference
• Mental Health Quizzes
• Mental Health Slideshows
• Mental Health Blogs
• Mental Health Videos
• Find a Psychiatrist
• Anxiety & Panic Disorders
• Bipolar Disorder
• Crisis Assistance
• Eating Disorders
• Health & Balance
• Personality Disorders
• Schizophrenia
• Social Media and Mental Health
• Stress Management
• Substance Abuse & Addiction
• More Related Topics

On the cognitive process of human problem solving

New citation alert added.

This alert has been successfully added and will be sent to:

You will be notified whenever a record that you have chosen has been cited.

To manage your alert preferences, click on the button below.

New Citation Alert!

Please log in to your account

Information & Contributors

Bibliometrics & citations, view options.

• Chen Z Ji Z Liu S Huo J Chen Y Gao Y Dastani M Sichman J Alechina N Dignum V (2024) Cognizing and Imitating Robotic Skills via a Dual Cognition-Action Architecture Proceedings of the 23rd International Conference on Autonomous Agents and Multiagent Systems 10.5555/3635637.3663108 (2204-2206) Online publication date: 6-May-2024 https://dl.acm.org/doi/10.5555/3635637.3663108
• Rivas-Posada E Chacon-Murguia M (2024) Meta-learning methodology based on meta-unsupervised algorithm for meta-model selection to solve few-shot base-tasks Neural Computing and Applications 10.1007/s00521-024-09549-6 36 :16 (9073-9094) Online publication date: 1-Jun-2024 https://dl.acm.org/doi/10.1007/s00521-024-09549-6
• Jacques L (2022) Proximal Processes and Problem Solving Simulation and Gaming 10.1177/10468781221096870 53 :3 (221-236) Online publication date: 1-Jun-2022 https://dl.acm.org/doi/10.1177/10468781221096870
• Show More Cited By

Index Terms

Computing methodologies

Artificial intelligence

Knowledge representation and reasoning

Cognitive robotics

Philosophical/theoretical foundations of artificial intelligence

Cognitive science

Recommendations

Cognitive informatics and denotational mathematical means for brain informatics.

Cognitive informatics studies the natural intelligence and the brain from a theoretical and a computational approach, which rigorously explains the mechanisms of the brain by a fundamental theory known as abstract intelligence, and formally models the ...

Perspectives on Cognitive Informatics and Cognitive Computing

Cognitive informatics is a transdisciplinary enquiry of computer science, information sciences, cognitive science, and intelligence science that investigates the internal information processing mechanisms and processes of the brain and natural ...

Formal Description of the Cognitive Process of Memorization

Memorization is a key cognitive process of the brain because almost all human intelligence is functioning based on it. This paper presents a neuroinformatics theory of memory and a cognitive process of memorization. Cognitive informatics foundations and ...

Information

Published in.

Elsevier Science Publishers B. V.

Netherlands

Publication History

Author tags.

• Brain informatics
• Cognitive computing
• Cognitive informatics
• Cognitive processes
• Computational intelligence
• Concept algebra
• Mathematical model
• Problem solving
• Reference model of the brain

Contributors

Other metrics, bibliometrics, article metrics.

• 35 Total Citations View Citations
• 0 Total Downloads
• Downloads (Last 12 months) 0
• Downloads (Last 6 weeks) 0
• Charitsis C Piech C Mitchell J Kizilcec R Davis K Ochoa X (2022) Using NLP to Quantify Program Decomposition in CS1 Proceedings of the Ninth ACM Conference on Learning @ Scale 10.1145/3491140.3528272 (113-120) Online publication date: 1-Jun-2022 https://dl.acm.org/doi/10.1145/3491140.3528272
• Robins A (2022) Dual Process Theories: Computing Cognition in Context ACM Transactions on Computing Education 10.1145/3487055 22 :4 (1-31) Online publication date: 15-Sep-2022 https://dl.acm.org/doi/10.1145/3487055
• Bradley N Fritz T Holmes R (2022) Sources of software development task friction Empirical Software Engineering 10.1007/s10664-022-10187-6 27 :7 Online publication date: 1-Dec-2022 https://dl.acm.org/doi/10.1007/s10664-022-10187-6
• Endres M Fansher M Shah P Weimer W Spinellis D Gousios G Chechik M Di Penta M (2021) To read or to rotate? comparing the effects of technical reading training and spatial skills training on novice programming ability Proceedings of the 29th ACM Joint Meeting on European Software Engineering Conference and Symposium on the Foundations of Software Engineering 10.1145/3468264.3468583 (754-766) Online publication date: 20-Aug-2021 https://dl.acm.org/doi/10.1145/3468264.3468583
• Kwon K Cheon J Moon H (2021) Levels of problem-solving competency identified through Bebras Computing Challenge Education and Information Technologies 10.1007/s10639-021-10553-9 26 :5 (5477-5498) Online publication date: 1-Sep-2021 https://dl.acm.org/doi/10.1007/s10639-021-10553-9
• Samarasinghe D Barlow M Lakshika E Kasmarik K (2021) Exploiting abstractions for grammar‐based learning of complex multi‐agent behaviours International Journal of Intelligent Systems 10.1002/int.22550 36 :11 (6273-6311) Online publication date: 24-Sep-2021 https://dl.acm.org/doi/10.1002/int.22550
• Baranova T Trostinskaya I Kobicheva A Tokareva E (2020) Improving the Students' Big Data Era Skills through the Online International Project X-culture Proceedings of the 2020 3rd International Conference on Big Data and Education 10.1145/3396452.3396454 (15-20) Online publication date: 1-Apr-2020 https://dl.acm.org/doi/10.1145/3396452.3396454

View options

Login options.

Check if you have access through your login credentials or your institution to get full access on this article.

Full Access

Share this publication link.

Copying failed.

Share on social media

Affiliations, export citations.

• Please download or close your previous search result export first before starting a new bulk export. Preview is not available. By clicking download, a status dialog will open to start the export process. The process may take a few minutes but once it finishes a file will be downloadable from your browser. You may continue to browse the DL while the export process is in progress. Download
• Download citation
• Copy citation

We are preparing your search results for download ...

We will inform you here when the file is ready.

Your file of search results citations is now ready.

Your search export query has expired. Please try again.

Cognitive Remediation Therapy: 13 Exercises & Worksheets

This can result in concentration, organizational, and planning difficulties that impact their quality of life and independent living.

Cognitive Remediation Therapy (CRT) helps by increasing awareness of intellectual difficulties and improving thinking skills. While originally designed for people with thinking problems associated with schizophrenia, it has also proven successful for those with other diagnoses (Bristol Mental Health, n.d.).

CRT works by encouraging a range of exercises and activities that challenge memory, flexible thinking, planning, and concentration problems.

This article explores CRT and its potential to help clients and includes techniques, activities, and worksheets to build effective therapy sessions.

Before you continue, we thought you might like to download our three Positive CBT Exercises for free . These science-based exercises will provide you with detailed insight into Positive CBT and give you the tools to apply it in your therapy or coaching.

This Article Contains:

What is cognitive remediation therapy (crt), how does cognitive remediation work, 8 techniques for your sessions, 7 exercises, activities, & games, 6 helpful worksheets and manuals, implementing online crt programs, 3 best software programs for helping your clients, a take-home message.

“Cognitive remediation is a behavioral treatment for people who are experiencing cognitive impairments that interfere with daily functioning” (Medalia, Revheim, & Herlands, 2009, p. 1).

Successful cognitive functions, including memory, attention, visual-spatial analysis, and abstract reasoning, are vital for engaging with tasks, the environment, and healthy relationships.

CRT improves cognitive processing and psychosocial functioning through behavioral training and increasing individual confidence in people with mental health disorders (Corbo & Abreu, 2018). Training interventions focus on the skills and supports required to “improve the success and satisfaction people experience in their chosen living, learning, working, and social environments” (Medalia et al., 2009, p. 2).

Exercises typically focus on specific cognitive functions, where tasks are repeated (often on a computer) at increasing degrees of difficulty. For example:

• Paying attention
• Remembering
• Being organized
• Planning skills
• Problem-solving
• Processing information

Based on the principles of errorless learning and targeted reinforcement exercises , interventions involve memory, motor dexterity, and visual reading tasks. Along with improving confidence in personal abilities, repetition encourages thinking about solving tasks in multiple ways (Corbo & Abreu, 2018).

While initially targeted for patients with schizophrenia, CRT is an effective treatment for other mental health conditions , including mood and eating disorders (Corbo & Abreu, 2018).

CRT is particularly effective when the cognitive skills and support interventions reflect the individual’s self-selected rehabilitation goals. As a result, cognitive remediation relies on collaboration, assessing client needs, and identifying appropriate opportunities for intervention (Medalia et al., 2009).

Cognitive remediation vs cognitive rehabilitation

CRT is one of several skill-training psychiatric rehabilitation interventions. And yet, cognitive remediation is not the same as cognitive rehabilitation (Tchanturia, 2015).

Cognitive rehabilitation typically targets neurocognitive processes damaged because of injury or illness and involves a series of interventions designed to retrain previously learned cognitive skills along with compensatory strategies (Tsaousides & Gordon, 2009).

While initially done in person, they can subsequently be performed remotely as required (Corbo & Abreu, 2018; Bristol Mental Health, n.d.).

Well-thought-out educational software provides multisensory feedback and positive reinforcement while supporting success, choice, and control of the learning process. Its design can target either specific cognitive functions or non-specific learning skills and mechanisms (Medalia et al., 2009).

CRT successfully uses the brain’s neuroplasticity and is often more effective in younger age groups who haven’t experienced the effects of long-term psychosis. It works by increasing activation and connectivity patterns within and across several brain regions involved in working memory and high-order executive functioning (Corbo & Abreu, 2018).

The Neuropsychological Educational Approach to Cognitive Remediation (NEAR) is one of several approaches that provide highly individualized learning opportunities. It allows each client to proceed at their own pace on tasks selected and designed to engage them and address their cognitive needs (Medalia et al., 2009).

NEAR and other CRT techniques are influenced by learning theory and make use of the following (Medalia et al., 2009):

• Errorless learning Encouraging the client to learn progressively, creating a positive experience without relying on trial and error.
• Shaping and positive feedback Reinforcing behaviors that approximate target behaviors (such as good timekeeping) and offering rewards (for example, monthly certificates for attendance).
• Prompting Using open-ended questions that guide the client toward the correct response.
• Modeling Demonstrating how to solve a problem.
• Generalizing Learning how to generalize learned skills to other situations.
• Bridging Understanding how to apply skills learned inside a session outside  in everyday life.

Encouraging intrinsic motivation (doing the tasks for the satisfaction of doing them rather than for external rewards) and task engagement are also essential aspects of successful CRT programs (Medalia et al., 2009).

Therapy is most effective when it successfully supports clients as they transfer learning skills into the real world.

Download 3 Free Positive CBT Exercises (PDF)

These detailed, science-based exercises will equip you or your clients with tools to find new pathways to reduce suffering and more effectively cope with life stressors.

Download 3 Free Positive CBT Tools Pack (PDF)

By filling out your name and email address below.

Cognitive remediation techniques must be selected according to the skills and needs of the client and typically fall into one of three major intervention categories (Medalia et al., 2009):

• Planning exercises, such as planning a trip to the beach to practice cognitive strategies
• Cueing and sequencing , such as adding signs or placing reminder notes at home to encourage completing everyday tasks (for example, brushing teeth)

Such techniques rely on several key principles, including “(1) teaching new, efficient, information processing strategies; (2) aiding the transfer of cognitive gains to the real world; and (3) modifying the local environment” (Medalia et al., 2009, p. 5).

• Restorative approaches Directly target cognitive deficits by repeating task practices and gradually increasing difficulty and complexity; along with regular feedback, they encourage accurate and high levels of performance.

Practice is often organized hierarchically, as follows:

• Elementary aspects of sensory processing (for example, improving auditory processing speed and accuracy)
• High-order memory and problem-solving skills (including executive functioning and verbal skills)

This technique assumes a degree of neuroplasticity that, with training, results in a greater degree of accuracy in sensory representations, improved cognitive strategies for grouping stimuli into more meaningful groups, and better recall.

• Repetition and reaching for increasing levels of task difficulty
• Modeling other people’s positive behavior
• Role-play  to re-enact experienced or imagined behavior from different perspectives
• Corrective feedback to improve and correct unwanted or unhelpful behavior

Complex social cognitive processes are typically broken down into elemental skills for repetitive practice, role-play, and corrective feedback.

Professor Dame Til Wykes: cognitive remediation therapy

It is vital that activities within CRT are interesting and engaging for clients. They must foster the motivation required to persevere to the end of the task or game.

The following three games and puzzles are particularly valuable for children and adolescents (modified from Tchanturia, 2015):

SET is a widely available card game that practices matching based on color, shape, shading, etc.

Clients must shift their thinking to identify multiple ways of categorizing and grouping cards, then physically sort them based on their understanding.

It may be helpful to begin with a limited set of cards to reduce the likelihood of the clients becoming overwhelmed by the game or finding it less enjoyable.

2. Rush Hour

Rush Hour is another fun game that balances problem-solving skills with speed.

Puzzles start simple and increase in complexity, with additional elements involved. Skills developed include problem-solving and abstract thinking, and the game requires a degree of perseverance.

Other activities require no specialist equipment and yet can be highly engaging and support clients in learning transferable skills (modified from Tchanturia, 2015).

• Bigger picture thinking This involves the client picturing a shape in their minds or looking at one out of sight of the therapist. They then describe the shape (without naming it), while the therapist attempts to draw it according to the instructions. This practice is helpful with clients who get overwhelmed by detail and cannot see the bigger picture.
• Word searches Word searches encourage the client to focus on relevant information and ignore everything else – an essential factor in central coherence. Such puzzles also challenge memory, concentration, and attention.
• Last word response Last word response is a challenging verbal game promoting cognitive flexibility. The first player makes up and says a sentence out loud. Each subsequent player makes up a new sentence, starting with the last word of the previous player’s sentence. For example, ‘ I like cheese’ may be followed by the next player saying, ‘ Cheese is my favorite sandwich ingredient ,’ etc.
• Dexterity Using your non-dominant hand once a week (for example, combing your hair or brushing your teeth) stimulates different parts of your brain, creating alternative patterns of neuron firing and strengthening cognitive functions.

World’s Largest Positive Psychology Resource

The Positive Psychology Toolkit© is a groundbreaking practitioner resource containing over 500 science-based exercises , activities, interventions, questionnaires, and assessments created by experts using the latest positive psychology research.

Updated monthly. 100% Science-based.

“The best positive psychology resource out there!” — Emiliya Zhivotovskaya , Flourishing Center CEO

The following therapy worksheets help structure Cognitive Remediation Therapy sessions and ensure that the needs of clients are met using appropriately targeted CRT interventions (modified from Medalia et al., 2009; Medalia & Bowie, 2016):

Client referral to CRT

The Cognitive Remediation Therapy Referral Form captures valuable information when a client is referred from another agency or therapist so that the new therapist can identify and introduce the most appropriate CRT interventions. The form includes information such as:

Primary reasons

Secondary reasons

• Self-confidence
• Working with others
• Time management
• Goal-directed activities

Cognitive Appraisal for CRT

The Cognitive Appraisal for CRT form is helpful for identifying and recording areas of cognitive processing that cause difficulty for the client and require focus during Cognitive Remediation Therapy sessions.

Clients are scored on their degree of difficulty with the following:

• Paying attention during conversation
• Maintaining concentration in meetings
• Completing tasks once started
• Starting tasks
• Planning and organizing tasks and projects
• Reasoning and solving problems

Software Appraisal for CRT

The Software Appraisal for CRT form helps assess which software would be most helpful in a specific Cognitive Remediation Therapy session. It provides valuable input for tailoring treatment to the needs of the client.

For example:

• Level of reading ability required
• Cognitive deficits addressed by the software
• What is the multimedia experience like?
• How much input is required by the therapist?

Appraisal records become increasingly important as more software is acquired for clients with various cognitive deficits from multiple backgrounds.

Software Usage for CRT

The Software Usage for CRT form helps keep track of the software clients have tried and how effectively it supports them as they learn, develop, and overcome cognitive deficits.

The client considers the software they use and whether they practiced the following areas of cognition:

• Concentration
• Processing speed
• Multitasking
• Logic and reasoning
• Organization
• Fast responses
• Working memory

Thought Tracking During Cognitive Remediation Therapy

Thought Tracking During Cognitive Remediation Therapy is valuable for identifying and recording the client’s goals for that day’s Cognitive Remediation Therapy session and understanding how it relates to their overall treatment goals.

Planning to Meet Goals in CRT

The Planning to Meet Goals in CRT worksheet is for clients requiring support and practice in planning, goal-setting, and goal achievement.

Working with the client, answer the following prompts:

• What goal or project are you working toward?
• What date should it be completed by?
• Are there any obstacles to overcome to complete the goal?
• Are there any additional resources required?
• Then consider the steps needed to achieve the goal.

Other free resources

Happy Neuron provides several other free resources that are available for download .

Consider the five Cs when selecting online CRT programs (modified from Medalia et al., 2009):

• Cognitive – What target deficits are being addressed?
• Client – What interests and level of functioning does the client have?
• Computer – What computing requirements and compatibility factors need to be considered?
• Context – Does the software use real-world or fantasy activities and environments? Are they age and cognitive ability appropriate?
• Choice – Is the learner given choice and options to adapt the activity to their preferences?

Once you’ve ordered the software, give it a thorough review to understand when it is most appropriate to use and with whom.

For online CRT programs to be effective as teaching tools and activities, they should include the following features (modified from Medalia et al., 2009, p. 53):

• Intrinsically motivating
• Active use of information
• Multisensory strategies
• Frequent feedback
• Control over the learning process
• Positive reinforcement
• Application of newly acquired skills in appropriate contexts
• Errorless learning – challenging yet not frustrating

Therapists must become familiar with each program’s content and processes so that targeted deficits are fully understood and clients are engaged without confusion or risk of failure.

17 Science-Based Ways To Apply Positive CBT

These 17 Positive CBT & Cognitive Therapy Exercises [PDF] include our top-rated, ready-made templates for helping others develop more helpful thoughts and behaviors in response to challenges, while broadening the scope of traditional CBT.

Created by Experts. 100% Science-based.

A great deal of software “targets different skills and offers a variety of opportunities for contextualization and personalization” (Medalia et al., 2009, p. 43).

We focus on three suppliers of extensive CRT software resources below (recommended by Medalia et al., 2009).

1. Happy Neuron

Happy Neuron provides a wide variety of online brain training exercises and activities to stimulate cognitive functioning in the following areas:

• Visual-spatial

When you’re performing well, the exercises become increasingly difficult.

The exercises are grouped into the following areas:

• Brain speed
• People skills
• Intelligence

3. Games for the Brain

Cognitive difficulties, such as challenges with paying attention, planning, remembering, and problem-solving, can further compound and exacerbate mental health issues

While initially created for schizophrenia, CRT is also valuable for other mental health problems, including eating and mood disorders. Treatments are effective in one-to-one and group sessions, and lessons can be transferred to the outside world, providing crucial gains for a client’s mental wellbeing and social interaction.

Through repeated and increasingly challenging skill-based interventions, CRT benefits cognitive functioning and provides confidence gains to its users. The treatment adheres to learning theory principles and targets specific brain processing areas such as motor dexterity, memory, and visual-spatial perception, along with higher-order functioning.

Involving clients in treatment choices increases the likelihood of ongoing perseverance, engagement, and motivation as activities repeat with increasing degrees of difficulty.

This article offers a valuable starting point for exploring CRT and its benefits, with several worksheets and forms to encourage effective treatment.

We hope you enjoyed reading this article. For more information, don’t forget to download our three Positive CBT Exercises for free .

• Bristol Mental Health. (n.d.). Cognitive remediation therapy: Improving thinking skills . Retrieved December 15, 2021, from http://www.awp.nhs.uk/media/424704/cognitive-remediation-therapy-022019.pdf
• Corbo, M., & Abreu, T. (2018). Cognitive remediation therapy: EFPT psychotherapy guidebook . Retrieved December 15, 2021, from https://epg.pubpub.org/pub/05-cognitive-remediation-therapy/release/3
• Medalia, A., & Bowie, C. R. (2016). Cognitive remediation to improve functional outcomes . Oxford University Press.
• Medalia, A., Revheim, N., & Herlands, T. (2009). Cognitive remediation for psychological disorders: Therapist guide . Oxford University Press.
• Tchanturia, K. (2015). Cognitive remediation therapy (CRT) for eating and weight disorders . Routledge.
• Tsaousides, T., & Gordon, W. A. (2009). Cognitive rehabilitation following traumatic brain injury: Assessment to treatment. Mount Sinai Journal of Medicine: A Journal of Translational and Personalized Medicine , 76 (2), 173-181.

Share this article:

Article feedback

What our readers think.

To my surprise this is a treatment that has not been discussed in the area I live and work. I just stumbled upon this when I was researching cognitive impairments with schizophrenia. I currently work on a team with multiple mental health professionals that go out into the community, to work with people diagnosed with Schizophrenia. It seems like most of what we do is manage and monitor symptoms. Are you aware of anyone or any agency in Buffalo, NY that uses this method of treatment? I am trying to figure out how to get trained and use it in practice, if that is possible. Any help will be greatly appreciated.

This looks like the treatment my daughter needs. She has struggled for years with the cognitive problems associated with depression. How do we find a therapist near us who can use these techniques?

I’m sorry to read that your daughter is struggling. You can find a directory of licensed therapists here (and note that you can change the country setting in the top-right corner). You’ll also find that there are a range of filters to help you drill down to the type of support you need: https://www.psychologytoday.com/us/therapists

I hope you find the help you need.

– Nicole | Community Manager

Let us know your thoughts Cancel reply

Your email address will not be published.

Save my name, email, and website in this browser for the next time I comment.

Related articles

How to Integrate Milieu Therapy & Positive Psychology

Milieu therapy and positive psychology offer a unique synergy that has the potential to transform mental health care and create environments that nurture and uplift [...]

Humanistic Therapy: Unlocking Your Clients’ True Potential

Humanism recognizes the need of the individual to achieve meaning, purpose, and actualization in their lives (Rowan, 2016; Block, 2011). Humanistic therapy was born out [...]

Holistic Therapy: Healing Mind, Body, and Spirit

The term “holistic” in health care can be dated back to Hippocrates over 2,500 years ago (Relman, 1979). Hippocrates highlighted the importance of viewing individuals [...]

Read other articles by their category

• Body & Brain (55)
• Coaching & Application (59)
• Compassion (26)
• Counseling (51)
• Emotional Intelligence (24)
• Gratitude (18)
• Grief & Bereavement (21)
• Happiness & SWB (40)
• Meaning & Values (27)
• Meditation (21)
• Mindfulness (44)
• Motivation & Goals (46)
• Optimism & Mindset (35)
• Positive CBT (31)
• Positive Communication (23)
• Positive Education (49)
• Positive Emotions (32)
• Positive Leadership (20)
• Positive Parenting (16)
• Positive Psychology (34)
• Positive Workplace (37)
• Productivity (18)
• Relationships (46)
• Resilience & Coping (40)
• Self Awareness (22)
• Self Esteem (38)
• Strengths & Virtues (33)
• Stress & Burnout Prevention (38)
• Theory & Books (46)
• Therapy Exercises (37)
• Types of Therapy (65)

3 Positive CBT Exercises (PDF)

• SUGGESTED TOPICS
• The Magazine
• Newsletters
• Managing Yourself
• Managing Teams
• Work-life Balance
• The Big Idea
• Data & Visuals
• Reading Lists
• Case Selections
• HBR Learning
• Topic Feeds
• Account Settings
• Email Preferences

Teams Solve Problems Faster When They’re More Cognitively Diverse

• Alison Reynolds
• David Lewis

Find people who disagree with you and cherish them.

Looking at the executive teams we work with as consultants and those we teach in the classroom, increased diversity of gender, ethnicity, and age is apparent. Over recent decades the rightful endeavor to achieve a more representative workforce has had an impact. Of course, there is a ways to go, but progress has been made.

• AR Alison Reynolds  is a member of faculty at the UK’s Ashridge Business School where she works with executive groups in the field of leadership development, strategy execution and organization development. She has previously worked in the public sector and management consulting, and is an advisor to a number of small businesses and charities.
• DL David Lewis  is Director of London Business School’s Senior Executive Programme and teaches on strategy execution and leading in uncertainty. He is a consultant and works with global corporations, advising and coaching board teams.  He is co-founder of a research company focusing on developing tools to enhance individual, team and organization performance through better interaction.

Partner Center

• Bob Kauffman
• Testimonials
• Cognitive Behavioral Therapy
• Neurofeedback & Biofeedback
• Success Coaching
• Panic Attacks
• Concussions
• Brain Injuries
• Teens – Ages 13 to 18
• Teens – Ages 13 to 18 (Parent Version)
• Children – Ages 7 to 12

How Can Cognitive Training Improve my Problem-Solving Skills?

Learn How Cognitive Training Can Benefit Your Problem-Solving Abilities

The most striking quality about powerhouses like Bill Gates or Elon Musk is their extraordinary ability to innovate creative solutions. Admittedly it’s easy to feel like they’re somehow different from us—somehow more naturally inspired  and resourceful than the average person. But believe it or not, you can also train your brain to think like a genius . In fact, you can accomplish amazing feats just by sharpening your problem-solving skills and learning to navigate challenges.

It all starts with cognitive training.

No matter who you are, your problem-solving abilities depend on the core cognitive skills you use every day. Cognitive training helps you hone those skills so you can accomplish more in the day-to-day of your professional life. Let’s take a closer look at those skills.

Cognitive training makes you better at solving problems alone or in a team.

How Does Problem-Solving Depend on Cognitive Skills?

Essentially, cognitive skills are the building blocks of all your thought processes.  In fact, they’re used so frequently that most of the time you aren’t even aware of them—much like breathing. However, once you start noticing and actively working on them, you’ll become more capable and effective than ever.

Cognitive skills related to information-processing and problem-solving :

• Direction and Orientation:  These skills make it easier to understand relationships in the environment. They allow you to give, take, and prioritize directions.
• Classification and Categorization:  These skills allow you to group and reorganize ideas, emotions, objects, actions, and time periods. They help you deal with complicated tasks.
• Environmental Awareness:  This is how well you see how different things are related. It helps you develop mental templates for dealing with similar situations.
• Analysis and Synthesis:  These skills break down ideas and challenges into smaller, more manageable pieces. They keep you from becoming overwhelmed by too much information.
• Motor Integration:  This skill makes it easier for you to set aside emotions and plan tasks out ahead of time.
• Concrete Sequencing:  This skill makes you more aware of what is and isn’t working when carrying out a plan. It helps you to think logically and identify potential problems.
• Pattern Recognition:  This skill helps you identify patterns and allows you to manage complicated or repetitive information.

How Will Cognitive Training Help?

Now, what can you do to develop those problem-solving skills and improve your on-the-job performance?

At Critical Thinking for Success, we start out by administering proficiency tests that identify which skills have the most room for growth . This lets us hone in on the skills that will benefit you the most. Once we’ve determined where to focus our efforts, we develop an individualized training regimen just for you . Furthermore, this training regimen involves daily exercises as well as in-person sessions.

Additionally, for each cognitive skill there are a variety of   games, puzzles, and other exercises to help your development.  For example, we use games and puzzles where moving one piece changes the rest of the board, forcing you to visualize a plan before you execute it rather jumping right into blind experimentation. This way, you train your brain to take an analytical approach and assess the inner logic and relationships behind a problem before you try to tackle it.

At our in-person sessions, we’ll review your progress with those exercises, as well as how you’ve been doing in your personal and professional life. We’ll discuss ways you can apply your cognitive training and suggest strategies for using them to face upcoming real-life challenges.

As you progress, you’ll see yourself having an easier time coming up with effective and creative solutions to the problems you face, and getting more done with less stress. That’ll make you more resourceful, more capable of handling whatever comes your way, and all-around a better business professional.

Ready to boost  your problem-solving skills and take the next step toward accomplishing your dreams?

Call Critical Thinking for Success at 847-845-0422 . Let’s set up a consultation, and discuss how we can train your brain to be a problem-solving machine!

Author:  Critical Thinking for Success

Related posts.

Robert Kauffman Obituary

Robert Louis Kauffman – A Man Who Loved Helping People March 23, 1943 – April 14, 2024

Robert Louis Kauffman, 81 years old, of Gurnee, IL, affectionately known as Bob, departed from his life here on earth after a valiant battle with pancreatic cancer. Bob was a caring family man-devoted husband to Kit (Cathleen Mika), loving father to Katherine Specht (Brian), Tim (Ashley), and the late Jennifer; adoring grandfather of Jackson, Emily, Alison, Riley, and Joey; and loyal brother, uncle, and cousin to many Kauffman relatives.

Bob was born in Bremen, Indiana to Donald Kauffman and Madeline (Darscheid), the third of six children including brothers Dick (Rita), Keith (Marcy), Kathy Snyder (David), Carol Balentine and Susan O’Connor (Knute).

Bob was raised with strong Midwest farming roots that taught him the meaning and value of hard work and service to others from a young age which became the foundation of his life’s work. His formative education began at

Our Lady of the Lake Seminary in Syracuse, Indiana, where he explored his strong faith, but soon realized that the priesthood was not his calling. He continued his higher education at St. Joseph’s College in Rensselaer, Indiana, where he received a Bachelor of Sociology, and went on to receive his Master of Social Work at the University of Illinois in Chicago. From there his professional journey began, working as a counselor at a pharmaceutical company where his passion for helping people to deal with various life problems really began.

As his career evolved, Bob continued to expand his knowledge of how to help people. His personal life experiences also shaped him in profound ways, most notably the birth of his first child Jennifer who subsequently died at an early age. After recovering from this devastating loss, Bob was able to help others going through similar life-altering experiences with compassion and love.

Bob’s knowledge of the brain and human nature continued to open doors to new opportunities in his life. As a psychotherapist Bob counseled thousands of individuals over the course of his long career, helping people to improve their lives by offering strategies for happiness and self-fulfillment.

Bob was also a successful businessman and launched several entrepreneurial endeavors, most recently the company Critical Thinking for Success in 2009 which further expanded his impact in helping others. Through the use of neurofeedback, biofeedback, and cognitive therapy techniques, Bob was able to address a range of conditions from anxiety, depression, PTSD, brain injuries, and professional coaching for enhanced job performance.

Bob worked with a wide range of individuals including athletes, professional musicians, corporate CEO’s, and the U.S. Marines. His techniques were designed to address specific issues to improve lives. Bob also published his first book, “The Incredible Journey of Loving Ourselves” in 2022, providing a personal guide for finding our best selves. Bob firmly believed that self-improvement and learning was ongoing, and one was never too old to change the direction of their life with guidance, support, and self-love.

Bob was actively engaged with a broad network of family and friends, and especially enjoyed spending time with his grandkids. He was an avid fisherman and regularly took a group of friends up to his favorite Wine Lake fishing spot in Ontario Canada. He enjoyed movies, basketball, telling a good story or joke, and playing competitive games of poker and euchre with family and friends. He was also a humanitarian, serving on the advisory board of A Safe Haven Foundation in Chicago, a non-profit organization that strives to restore hope and opportunity to individuals in crisis by providing treatment, housing, support services, and career opportunities.

While Bob’s physical presence will no longer be with us, his lasting legacy of self-love and self-improvement will continue to bring comfort and hopefully inspire everyone who knew Bob to carry on his mission of making a difference in people’s lives.

On Monday May 20, 2024, at 1:00 pm., a funeral mass will be held at Holy Name Cathedral, 735 N. State Street, Chicago, IL (validated parking entrance at 14 W. Superior).

A Celebration of Life will follow at Plumber’s Hall, 1340 W. Washington Boulevard, Chicago, IL from 3:00 – 6:00 pm. Limited on-site parking is free (Washington gate entrance). Additional on-site parking is provided at a cost of $4.00 per hour, (1371 W. Randolph gate entrance).

Please feel free to attend both or either events of the memorial day.

It is Bob’s request, and of the family, that in lieu of flowers a donation be made to A Safe Haven Foundation: www.asafehaven.org.

Heuristics: Definition, Examples, And How They Work

Benjamin Frimodig

Science Expert

B.A., History and Science, Harvard University

Ben Frimodig is a 2021 graduate of Harvard College, where he studied the History of Science.

Learn about our Editorial Process

Saul McLeod, PhD

Editor-in-Chief for Simply Psychology

BSc (Hons) Psychology, MRes, PhD, University of Manchester

Saul McLeod, PhD., is a qualified psychology teacher with over 18 years of experience in further and higher education. He has been published in peer-reviewed journals, including the Journal of Clinical Psychology.

On This Page:

Every day our brains must process and respond to thousands of problems, both large and small, at a moment’s notice. It might even be overwhelming to consider the sheer volume of complex problems we regularly face in need of a quick solution.

While one might wish there was time to methodically and thoughtfully evaluate the fine details of our everyday tasks, the cognitive demands of daily life often make such processing logistically impossible.

Therefore, the brain must develop reliable shortcuts to keep up with the stimulus-rich environments we inhabit. Psychologists refer to these efficient problem-solving techniques as heuristics.

Heuristics can be thought of as general cognitive frameworks humans rely on regularly to reach a solution quickly.

For example, if a student needs to decide what subject she will study at university, her intuition will likely be drawn toward the path that she envisions as most satisfying, practical, and interesting.

She may also think back on her strengths and weaknesses in secondary school or perhaps even write out a pros and cons list to facilitate her choice.

It’s important to note that these heuristics broadly apply to everyday problems, produce sound solutions, and helps simplify otherwise complicated mental tasks. These are the three defining features of a heuristic.

While the concept of heuristics dates back to Ancient Greece (the term is derived from the Greek word for “to discover”), most of the information known today on the subject comes from prominent twentieth-century social scientists.

Herbert Simon’s study of a notion he called “bounded rationality” focused on decision-making under restrictive cognitive conditions, such as limited time and information.

This concept of optimizing an inherently imperfect analysis frames the contemporary study of heuristics and leads many to credit Simon as a foundational figure in the field.

Kahneman’s Theory of Decision Making

The immense contributions of psychologist Daniel Kahneman to our understanding of cognitive problem-solving deserve special attention.

As context for his theory, Kahneman put forward the estimate that an individual makes around 35,000 decisions each day! To reach these resolutions, the mind relies on either “fast” or “slow” thinking.

The fast thinking pathway (system 1) operates mostly unconsciously and aims to reach reliable decisions with as minimal cognitive strain as possible.

While system 1 relies on broad observations and quick evaluative techniques (heuristics!), system 2 (slow thinking) requires conscious, continuous attention to carefully assess the details of a given problem and logically reach a solution.

Given the sheer volume of daily decisions, it’s no surprise that around 98% of problem-solving uses system 1.

Thus, it is crucial that the human mind develops a toolbox of effective, efficient heuristics to support this fast-thinking pathway.

Heuristics vs. Algorithms

Those who’ve studied the psychology of decision-making might notice similarities between heuristics and algorithms. However, remember that these are two distinct modes of cognition.

Heuristics are methods or strategies which often lead to problem solutions but are not guaranteed to succeed.

They can be distinguished from algorithms, which are methods or procedures that will always produce a solution sooner or later.

An algorithm is a step-by-step procedure that can be reliably used to solve a specific problem. While the concept of an algorithm is most commonly used in reference to technology and mathematics, our brains rely on algorithms every day to resolve issues (Kahneman, 2011).

The important thing to remember is that algorithms are a set of mental instructions unique to specific situations, while heuristics are general rules of thumb that can help the mind process and overcome various obstacles.

For example, if you are thoughtfully reading every line of this article, you are using an algorithm.

On the other hand, if you are quickly skimming each section for important information or perhaps focusing only on sections you don’t already understand, you are using a heuristic!

Why Heuristics Are Used

Heuristics usually occurs when one of five conditions is met (Pratkanis, 1989):

• When one is faced with too much information
• When the time to make a decision is limited
• When the decision to be made is unimportant
• When there is access to very little information to use in making the decision
• When an appropriate heuristic happens to come to mind at the same moment

When studying heuristics, keep in mind both the benefits and unavoidable drawbacks of their application. The ubiquity of these techniques in human society makes such weaknesses especially worthy of evaluation.

More specifically, in expediting decision-making processes, heuristics also predispose us to a number of cognitive biases .

A cognitive bias is an incorrect but pervasive judgment derived from an illogical pattern of cognition. In simple terms, a cognitive bias occurs when one internalizes a subjective perception as a reliable and objective truth.

Heuristics are reliable but imperfect; In the application of broad decision-making “shortcuts” to guide one’s response to specific situations, occasional errors are both inevitable and have the potential to catalyze persistent mistakes.

For example, consider the risks of faulty applications of the representative heuristic discussed above. While the technique encourages one to assign situations into broad categories based on superficial characteristics and one’s past experiences for the sake of cognitive expediency, such thinking is also the basis of stereotypes and discrimination.

In practice, these errors result in the disproportionate favoring of one group and/or the oppression of other groups within a given society.

Indeed, the most impactful research relating to heuristics often centers on the connection between them and systematic discrimination.

The tradeoff between thoughtful rationality and cognitive efficiency encompasses both the benefits and pitfalls of heuristics and represents a foundational concept in psychological research.

When learning about heuristics, keep in mind their relevance to all areas of human interaction. After all, the study of social psychology is intrinsically interdisciplinary.

Many of the most important studies on heuristics relate to flawed decision-making processes in high-stakes fields like law, medicine, and politics.

Researchers often draw on a distinct set of already established heuristics in their analysis. While dozens of unique heuristics have been observed, brief descriptions of those most central to the field are included below:

Availability Heuristic

The availability heuristic describes the tendency to make choices based on information that comes to mind readily.

For example, children of divorced parents are more likely to have pessimistic views towards marriage as adults.

Of important note, this heuristic can also involve assigning more importance to more recently learned information, largely due to the easier recall of such information.

Representativeness Heuristic

This technique allows one to quickly assign probabilities to and predict the outcome of new scenarios using psychological prototypes derived from past experiences.

For example, juries are less likely to convict individuals who are well-groomed and wearing formal attire (under the assumption that stylish, well-kempt individuals typically do not commit crimes).

This is one of the most studied heuristics by social psychologists for its relevance to the development of stereotypes.

Scarcity Heuristic

This method of decision-making is predicated on the perception of less abundant, rarer items as inherently more valuable than more abundant items.

We rely on the scarcity heuristic when we must make a fast selection with incomplete information. For example, a student deciding between two universities may be drawn toward the option with the lower acceptance rate, assuming that this exclusivity indicates a more desirable experience.

The concept of scarcity is central to behavioral economists’ study of consumer behavior (a field that evaluates economics through the lens of human psychology).

Trial and Error

This is the most basic and perhaps frequently cited heuristic. Trial and error can be used to solve a problem that possesses a discrete number of possible solutions and involves simply attempting each possible option until the correct solution is identified.

For example, if an individual was putting together a jigsaw puzzle, he or she would try multiple pieces until locating a proper fit.

This technique is commonly taught in introductory psychology courses due to its simple representation of the central purpose of heuristics: the use of reliable problem-solving frameworks to reduce cognitive load.

Anchoring and Adjustment Heuristic

Anchoring refers to the tendency to formulate expectations relating to new scenarios relative to an already ingrained piece of information.

Put simply, this anchoring one to form reasonable estimations around uncertainties. For example, if asked to estimate the number of days in a year on Mars, many people would first call to mind the fact the Earth’s year is 365 days (the “anchor”) and adjust accordingly.

This tendency can also help explain the observation that ingrained information often hinders the learning of new information, a concept known as retroactive inhibition.

Familiarity Heuristic

This technique can be used to guide actions in cognitively demanding situations by simply reverting to previous behaviors successfully utilized under similar circumstances.

The familiarity heuristic is most useful in unfamiliar, stressful environments.

For example, a job seeker might recall behavioral standards in other high-stakes situations from her past (perhaps an important presentation at university) to guide her behavior in a job interview.

Many psychologists interpret this technique as a slightly more specific variation of the availability heuristic.

How to Make Better Decisions

Heuristics are ingrained cognitive processes utilized by all humans and can lead to various biases.

Both of these statements are established facts. However, this does not mean that the biases that heuristics produce are unavoidable. As the wide-ranging impacts of such biases on societal institutions have become a popular research topic, psychologists have emphasized techniques for reaching more sound, thoughtful and fair decisions in our daily lives.

Ironically, many of these techniques are themselves heuristics!

To focus on the key details of a given problem, one might create a mental list of explicit goals and values. To clearly identify the impacts of choice, one should imagine its impacts one year in the future and from the perspective of all parties involved.

Most importantly, one must gain a mindful understanding of the problem-solving techniques used by our minds and the common mistakes that result. Mindfulness of these flawed yet persistent pathways allows one to quickly identify and remedy the biases (or otherwise flawed thinking) they tend to create!

Further Information

• Shah, A. K., & Oppenheimer, D. M. (2008). Heuristics made easy: an effort-reduction framework. Psychological bulletin, 134(2), 207.
• Marewski, J. N., & Gigerenzer, G. (2012). Heuristic decision making in medicine. Dialogues in clinical neuroscience, 14(1), 77.
• Del Campo, C., Pauser, S., Steiner, E., & Vetschera, R. (2016). Decision making styles and the use of heuristics in decision making. Journal of Business Economics, 86(4), 389-412.

What is a heuristic in psychology?

A heuristic in psychology is a mental shortcut or rule of thumb that simplifies decision-making and problem-solving. Heuristics often speed up the process of finding a satisfactory solution, but they can also lead to cognitive biases.

Bobadilla-Suarez, S., & Love, B. C. (2017, May 29). Fast or Frugal, but Not Both: Decision Heuristics Under Time Pressure. Journal of Experimental Psychology: Learning, Memory, and Cognition .

Bowes, S. M., Ammirati, R. J., Costello, T. H., Basterfield, C., & Lilienfeld, S. O. (2020). Cognitive biases, heuristics, and logical fallacies in clinical practice: A brief field guide for practicing clinicians and supervisors. Professional Psychology: Research and Practice, 51 (5), 435–445.

Dietrich, C. (2010). “Decision Making: Factors that Influence Decision Making, Heuristics Used, and Decision Outcomes.” Inquiries Journal/Student Pulse, 2(02).

Groenewegen, A. (2021, September 1). Kahneman Fast and slow thinking: System 1 and 2 explained by Sue. SUE Behavioral Design. Retrieved March 26, 2022, from https://suebehaviouraldesign.com/kahneman-fast-slow-thinking/

Kahneman, D., Lovallo, D., & Sibony, O. (2011). Before you make that big decision .

Kahneman, D. (2011). Thinking, fast and slow . Macmillan.

Pratkanis, A. (1989). The cognitive representation of attitudes. In A. R. Pratkanis, S. J. Breckler, & A. G. Greenwald (Eds.), Attitude structure and function (pp. 71–98). Hillsdale, NJ: Erlbaum.

Simon, H.A., 1956. Rational choice and the structure of the environment. Psychological Review .

Tversky, A., & Kahneman, D. (1974). Judgment under Uncertainty: Heuristics and Biases. Science, 185 (4157), 1124–1131.

• Call to +1 844 889-9952

Problem-Solving in Cognitive Psychology

Introduction

Cognitive skills that a person acquires throughout one’s life shape a personal background and allow interacting with other people through the experience of communication to overcome various barriers. Problem-solving is valuable attainment, and cognitive psychology is the industry that studies this phenomenon from the perspective of drivers and incentives to make decisions in favor of specific actions or ideas.

From a neurological perspective, problem-solving is characterized by the nature of the human desire to fill the space and identify the best methods to overcome specific barriers. At the same time, this skill may be applied to other areas where the experience gained is a crucial self-determining factor, for instance, differential or educational psychology. The problem-solving attainment is of high importance from the perspective of gaining individual adaptive and social habits. The abilities to analyze and make the right decision based on the proposed circumstances are the skills that distinguish the human species from most other living beings.

Neurological Foundations and Processes Related to Problem-Solving

Problem-solving is an active neurological process that occurs at the initiative of a person oneself and does not belong to the category of automatic and reflex properties. Any task requiring a solution is associated with the work of various cognitive skills that need to be applied to solve an individual problem (“Cognitive psychology,” 2020). This form of behavior is goal-directed and serves as a tool for performing specific actions but not as a ready-made set of behavioral reflexes (“Cognitive psychology,” 2020).

The abilities to find flexible solutions, adapt to the current conditions, divide tasks in accordance with the spectrum of their significance, assess specific actions or solutions adequately, and other attainments shape the neurological background of problem-solving. Brace (2014) lists various problem-solving strategies and notes that building a sequence of actions in a specific order to achieve the desired goal is evidence of cognitive development, which varies depending on complexity. Thus, the effectiveness of problem-solving may depend on the criteria of the complexity of a particular issue and the tools available to overcome it.

The ability to control cognitive functions to direct them towards solving a specific problem is a skill that is established from an early age. As one grows older and acquires new cognitive skills, the complexity of potentially solvable problems increases. A person learns to combine existing knowledge, for instance, in the context of problem-solving by analogy, which Brace (2014) describes as a process related to experience rather than knowledge. As Kolbert (2017) argues, collaborative groups, play a significant role in this process and stimulate solving different problems through the application of previously learned attainments. In this regard, one can conclude about the neurological connection between problem-solving and social adaptation.

Filling the space that has arisen due to the urgent need to overcome a specific obstacle does not carry unconditioned reflexes and is based on a conscious choice to search for optimal solutions. When a person analyzes, draws analogies, divides tasks into subtasks, and performs other actions related to problem-solving, cognitive skills are activated (“Cognitive psychology,” 2020). Unwillingness to deviate from the intended plan characterizes the innate ability to overcome barriers to achieve the desired goal. A baby who crawls towards one’s toy despite obstacles on the floor does this consciously. Thus, problem-solving may be characterized not only as a cognitive process that develops as people grow older and socialize but also as an integral and conscious personality trait.

Criticism of the Problem-Solving Theory

Despite the fact that problem-solving is the subject of cognitive psychology research and a recognized concept, certain aspects of this theory are questioned due to the similarity with other psychological models. In particular, Servant-Miklos (2019) argues that problem-solving and knowledge acquisition are processes that have much in common and are often discussed as related phenomena. As a result, contradictions between each of these theories arise. This context is based on the understanding of what knowledge is since the ability to use accumulated cognitive skills may be interpreted from the perspectives of both intelligence and a set of problem-solving attainments.

According to Servant-Miklos (2019), “both approaches are the product of the Cognitive Revolution in psychology,” but their differences presuppose the ability to use knowledge (p. 622). As a justification, the author draws attention to the generation of the late 20th century and notes that the emergence of computer technology has eliminated the urgent need to utilize knowledge for problem-solving (Servant-Miklos, 2019). Therefore, this interpretation of the theoretical foundations is the argument in favor of the approach in which problem-solving skills in cognitive psychology prevail over knowledge acquisition.

At the same time, despite conflicting positions regarding problem-solving and knowledge acquisition, evaluating these concepts from a critical perspective allows finding the relationship between them. Lieto et al. (2019) consider problem-solving through the prism of the goal-directed approach when the final task is the main one to achieve through overcoming appropriate obstacles. In this regard, the researchers consider this process “is based on the availability of novel, additional, knowledge that can be then used to select novel sub-goals or novel operations” (Lieto et al., 2019, p. 305).

In other words, an algorithm that involves searching for effective solutions and methods to overcome specific problems is inextricably linked with the acquisition of new knowledge that will subsequently be transformed into experience. According to Servant-Miklos (2019), the psychology of learning is built on the constant processing of information that comes through communication and personal drive to overcome barriers. The better the information studied, the higher the likelihood that the problem-solving process will be faster and more successful. Therefore, despite the criticism and differentiation of the concepts of problem-solving and knowledge acquisition, these two models are rather interrelated than separated.

Application of Problem-Solving to Other Fields

Problem-solving is a concept that finds its application not only in cognitive psychology but also in other fields. For instance, Xiong and Proctor (2018) state that this model fits into the area of educational psychology.

This is an approach that allows building the educational process based on the search for evidence and justification. In modern pedagogical practice, this technique is widely used because the trend to stimulate student activity through the development of critical thinking involves the ability to solve various problems on one’s own. Kovacs and Conway (2019), in turn, draw attention to differential psychology as the area in which problem-solving can be actively applied. In this field, the search for arguments for obtaining reasonable alternative conclusions shapes the basis of the cognitive process. As a result, the more successful an individual utilizes problem-solving skills, the higher the likelihood of the objective assessment of specific phenomena or challenges to overcome.

Problem-solving, as a methodological concept, is used not only in various branches of psychology but also in other areas where the assessment of cognitive processes is indirect. For instance, Kovacs and Conway (2019) analyze this approach for practical purposes and provide an example of recruiting tests used in hiring employees. Job applicants, as a rule, are asked to answer questions related to the assessment of individual situations, and the use of critical thinking skills to apply problem-solving attainments is a common approach.

Another area in which this concept is applied is computer technology. As Xiong and Proctor (2018) note, modern AI algorithms are built due to the methods that aim to train AI to overcome various problems through problem-solving. Advances in this area may prove that acquired information accumulated through knowledge is an objective and effective methodology to overcome barriers. Computers combine and synthesize different data, thereby transforming them into efficient problem-solving algorithms. Therefore, this concept finds its application in various fields as a necessary and relevant technique.

Problem-solving is a subject of study not only in cognitive psychology but also in other areas since this concept characterizes the individual from different perspectives and distinguishes people from other living beings. Applying critical thinking and combining experience with knowledge shape the basis of this model. Despite the existing criticism, the separation of problem-solving from knowledge acquisition is irrelevant because these theories are interrelated.

Utilizing appropriate skills in computer technology confirms that the collection and accumulation of valuable information is the core of the development of problem-solving skills. Therefore, further research on this topic can be devoted to a deeper analysis of such attainments in the technology industry, in particular, artificial intelligence, to identify basic algorithms and compare them with those in humans.

Brace, N. (2014). Thinking and problem-solving. In D. Groome (Ed.), An introduction to cognitive psychology: Processes and disorders (3 rd ed., pp. 241-271). Psychology Press.

Cognitive psychology and cognitive neuroscience/reasoning and decision making . (2020). WikiBooks. Web.

Kolbert, E. (2017). Why facts don’t change our minds . The New Yorker . Web.

Kovacs, K., & Conway, A. R. (2019). A unified cognitive/differential approach to human intelligence: Implications for IQ testing. Journal of Applied Research in Memory and Cognition , 8 (3), 255-272. Web.

Lieto, A., Perrone, F., Pozzato, G. L., & Chiodino, E. (2019). Beyond subgoaling: A dynamic knowledge generation framework for creative problem solving in cognitive architectures . Cognitive Systems Research , 58 , 305-316. Web.

Servant-Miklos, V. F. (2019). Problem solving skills versus knowledge acquisition: The historical dispute that split problem-based learning into two camps . Advances in Health Sciences Education , 24 (3), 619-635. Web.

Xiong, A., & Proctor, R. W. (2018). Information processing: The language and analytical tools for cognitive psychology in the information age. Frontiers in Psychology , 9 , 1270. Web.

Cite this paper

Select style

• Chicago (A-D)
• Chicago (N-B)

PsychologyWriting. (2024, February 1). Problem-Solving in Cognitive Psychology. https://psychologywriting.com/problem-solving-in-cognitive-psychology/

"Problem-Solving in Cognitive Psychology." PsychologyWriting , 1 Feb. 2024, psychologywriting.com/problem-solving-in-cognitive-psychology/.

PsychologyWriting . (2024) 'Problem-Solving in Cognitive Psychology'. 1 February.

PsychologyWriting . 2024. "Problem-Solving in Cognitive Psychology." February 1, 2024. https://psychologywriting.com/problem-solving-in-cognitive-psychology/.

1. PsychologyWriting . "Problem-Solving in Cognitive Psychology." February 1, 2024. https://psychologywriting.com/problem-solving-in-cognitive-psychology/.

Bibliography

PsychologyWriting . "Problem-Solving in Cognitive Psychology." February 1, 2024. https://psychologywriting.com/problem-solving-in-cognitive-psychology/.

CBT is one of the most popular psychotherapies. Here's why – and why it might be right for you.

When it comes to psychotherapies , people seeking mental healthcare have no shortage of options to choose from. Talk therapy – also referred to as counseling – is the most popular and traditional option and consists of an individual or couple meeting with a mental health professional to verbally sort through thoughts, concerns, attitudes, feelings or behaviors in order to understand what may be causing them and to learn coping mechanisms and strategies. 

Other sought-after therapies include eye movement desensitization and reprocessing (EMDR), exposure therapy, music therapy, integrative therapy and hypnotherapy . 

But none of these match the proven benefits and universal acceptance of what may be the most commonly recommended form of therapy over the past two decades: cognitive behavioral therapy, or CBT. 

What is CBT? 

CBT is a form of therapy that was developed by renowned psychiatrist Aaron Beck in the early 1970s as a way of helping patients understand the relationship between their behaviors and their thoughts, fears and feelings. "His model was validated in 1977 and has been shown to be effective in numerous research studies and through practitioners applying the model in clinical settings," says Joanne Broder, a practicing psychologist, fellow of the American Psychological Association and the co-founding editor of the peer-reviewed journal "Psychology of Popular Media."

She explains that CBT works by first helping a patient understand what's happening between an event or situation and their resulting emotions or behavior.

As an example, she says you can imagine being insulted by an insensitive comment or rude slur coming from another person and then evaluate whether your initial response is wanting to return an insult of your own, ignore them completely or escalate the situation through a physical altercation. "Your belief system will help you make that choice," she says, "so the goal of CBT is to create a healthy belief system that can be foundational for making good decisions." 

This is often referred to as cognitive restructuring and is rooted in replacing irrational or destructive thoughts with realistic, balanced and positive ones. 

Usually in a time-limited and structured manner, CBT-trained professionals often also introduce behavioral experiments, share helpful tools and techniques such as mindful meditation or relaxation breathing, introduce new approaches to problem solving and encourage self-monitoring practices to help patients keep track of their behaviors, symptoms and progress. 

"The process increases self-awareness and self-understanding, which can lead to improved self-control," says Juanita Guerra, a clinical psychologist in New Rochelle, New York. She adds that CBT "can also increase a person’s self-esteem and help them feel more empowered."

Broder agrees, noting that the benefits of CBT include the patient’s improved ability to make mindful decisions that align with their value system, as opposed to making impulsive decisions or following the crowd. "They have a heightened sense of self-awareness to control negative thoughts and to make better behavioral choices," she says.

Important: Intrusive thoughts are normal. But there are ways to lower their intensity

Who is CBT for?

Cognitive behavioral therapy has been shown to be helpful in a variety of circumstances and across many groups of people but is especially useful "in treating anxiety and depression symptoms," says Elizabeth Hoge, a psychiatrist and the director of the Anxiety Disorders Research Program at Georgetown University.

She says it's also useful in helping a person overcome something they're afraid of. "For example, if a person fears heights, the therapist might have them slowly (over weeks) put themselves in higher and higher floors of a building to get used to the feeling of fear, which then usually subsides," she explains. 

Guerra says the therapy has also proven to be helpful in treating hoarding disorder , PTSD, obsessive-compulsive disorder and addiction.

Noted: How does social media affect mental health? It's complicated.

Does CBT have downsides?

CBT is not generally controversial the way other psychotherapies are. But Guerra says one limitation is that CBT is very structured and time-consuming and requires a lot of work and individual exercises. "If the client is not consistent in doing their work, the treatment will not be effective," she cautions.

She adds that CBT is also not as effective in people with severe personality disorders such as antisocial personality disorders or in individuals with character pathology who have skewed perceptions of reality, as the treatment relies on reality-based logic and exercises. 

Another downside that Hoge points to is that some insurance companies don't cover the treatment. CBT can also be emotionally uncomfortable and may not work for everyone – even if someone is willing to put in the time and effort required. "Therapy is not a one-size-fits all process for everybody," says Broder. "There might be other forms of therapy that could work better than CBT for some people." 

To explore if CBT is the right option for you, Guerra suggests having a consultation with a CBT-trained mental health professional. "That way you can make an informed decision as to whether cognitive behavioral therapy is the appropriate or best treatment approach for your mental health concerns and desired outcomes," she says. 

• Liberty University
• Jerry Falwell Library
• Special Collections
• < Previous

Home > ETD > Doctoral > 5880

Doctoral Dissertations and Projects

Examining the lived experiences of educators using different levels of support for teaching math to students with learning disabilities in math computation and problem-solving for teachers at public cyber charter high schools in the northeastern united states: a transcendental phenomenological study.

LeeAnn E. McCullough , Liberty University Follow

School of Education

Doctor of Philosophy in Education (PhD)

Mary Catherine Strickland

cognitive load theory, specific learning disability, math computation, math problem-solving, Sweller, learning theory

Disciplines

Mathematics | Special Education and Teaching

Recommended Citation

McCullough, LeeAnn E., "Examining the Lived Experiences of Educators Using Different Levels of Support for Teaching Math to Students with Learning Disabilities in Math Computation and Problem-Solving for Teachers at Public Cyber Charter High Schools in the Northeastern United States: A Transcendental Phenomenological Study" (2024). Doctoral Dissertations and Projects . 5880. https://digitalcommons.liberty.edu/doctoral/5880

The purpose of this transcendental phenomenological study was to describe the lived experiences of educators using different levels of support for teaching math to students with learning disabilities in math computation and problem-solving for teachers at public cyber charter high schools in the Northeastern United States. The theory guiding this study was Sweller’s cognitive load theory, as it explained the learning process of students with learning disabilities and how educators developed instructional methods that complement the learner’s needs. The central research question was, “What is the lived experience of 9-12th-grade mathematics teachers in supporting students with differing learning abilities in math computation and problem-solving?” This study design was based on the transcendental phenomenological methodology of Moustakas (1994). The participants included 12 high school cyber teachers of general and special education students with specific learning disabilities in math computation and math problem-solving. Data were gathered through a journal prompt, individual interviews, and focus groups. The data analysis identified trends in the data and highlighted the successes and failures of various approaches used in the classroom. Three themes emerged from the study: enhanced engagement and learning environment, cognitive load and assessment strategies, and supportive and inclusive instructional practices. This study uncovered educators' lived experiences using personalized instructional strategies, interactive and adaptive technology, and instructional design approaches to reduce learners’ cognitive load. This research provided insights into high school educators' experiences using these methods of teaching math in cyber classrooms to students with disabilities.

Since August 09, 2024

Included in

Mathematics Commons , Special Education and Teaching Commons

• Collections
• Faculty Expert Gallery
• Theses and Dissertations
• Conferences and Events
• Open Educational Resources (OER)
• Explore Disciplines

Advanced Search

• Notify me via email or RSS .

Faculty Authors

• Submit Research
• Expert Gallery Login

Student Authors

• Undergraduate Submissions
• Graduate Submissions
• Honors Submissions

Home | About | FAQ | My Account | Accessibility Statement

Privacy Copyright

• Publications

Arizona Canine Cognition Center

Characterizing dog cognitive aging using spontaneous problem-solving measures: development of a battery of tests from the dog aging project.

Companion dogs are a valuable model for aging research, including studies of cognitive decline and dementia. With advanced age, some dogs spontaneously develop cognitive impairments and neuropathology resembling features of Alzheimer’s disease. These processes have been studied extensively in laboratory beagles, but the cognitive assays used in that context—which rely on time-consuming operant procedures—are not easily scalable to large samples of community-dwelling companion dogs. We developed a battery of five short-form tasks targeting three aspects of cognition that are impaired in Alzheimer’s disease: spatial memory, executive functions, and social cognition. In Experiment 1, we tested a cross-sectional sample of dogs (N = 123) and estimated associations between age and task performance. Older dogs scored lower on measures of spatial learning, memory, and response flexibility, and spent less time near, but more time gazing at, the experimenter. We found no differences in associations between age and performance across dogs of different body masses, a proxy for expected lifespan. In Experiment 2, we demonstrated the feasibility of these measures in clinical settings (N = 35). Dogs meeting clinical criteria for moderate or severe cognitive impairment scored lower, on average, than dogs characterized as mildly impaired and healthy agers, although these distributions overlapped. However, few dogs in our study cohort met the criteria for moderate or severe impairment. The measures presented here show promise for deployment in large-scale longitudinal studies of companion dogs, such as the Dog Aging Project.

• Bipolar Disorder
• Therapy Center
• When To See a Therapist
• Types of Therapy
• Best Online Therapy
• Best Couples Therapy
• Best Family Therapy
• Managing Stress
• Sleep and Dreaming
• Understanding Emotions
• Self-Improvement
• Healthy Relationships
• Student Resources
• Personality Types
• Sweepstakes
• Guided Meditations
• Verywell Mind Insights
• 2024 Verywell Mind 25
• Mental Health in the Classroom
• Editorial Process
• Meet Our Review Board
• Crisis Support

What Is Problem-Solving Therapy?

Verywell / Madelyn Goodnight

Problem-Solving Therapy Techniques

How effective is problem-solving therapy, things to consider, how to get started.

Problem-solving therapy is a brief intervention that provides people with the tools they need to identify and solve problems that arise from big and small life stressors. It aims to improve your overall quality of life and reduce the negative impact of psychological and physical illness.

Problem-solving therapy can be used to treat depression , among other conditions. It can be administered by a doctor or mental health professional and may be combined with other treatment approaches.

At a Glance

Problem-solving therapy is a short-term treatment used to help people who are experiencing depression, stress, PTSD, self-harm, suicidal ideation, and other mental health problems develop the tools they need to deal with challenges. This approach teaches people to identify problems, generate solutions, and implement those solutions. Let's take a closer look at how problem-solving therapy can help people be more resilient and adaptive in the face of stress.

Problem-solving therapy is based on a model that takes into account the importance of real-life problem-solving. In other words, the key to managing the impact of stressful life events is to know how to address issues as they arise. Problem-solving therapy is very practical in its approach and is only concerned with the present, rather than delving into your past.

This form of therapy can take place one-on-one or in a group format and may be offered in person or online via telehealth . Sessions can be anywhere from 30 minutes to two hours long. 

Key Components

There are two major components that make up the problem-solving therapy framework:

• Applying a positive problem-solving orientation to your life
• Using problem-solving skills

A positive problem-solving orientation means viewing things in an optimistic light, embracing self-efficacy , and accepting the idea that problems are a normal part of life. Problem-solving skills are behaviors that you can rely on to help you navigate conflict, even during times of stress. This includes skills like:

• Knowing how to identify a problem
• Defining the problem in a helpful way
• Trying to understand the problem more deeply
• Setting goals related to the problem
• Generating alternative, creative solutions to the problem
• Choosing the best course of action
• Implementing the choice you have made
• Evaluating the outcome to determine next steps

Problem-solving therapy is all about training you to become adaptive in your life so that you will start to see problems as challenges to be solved instead of insurmountable obstacles. It also means that you will recognize the action that is required to engage in effective problem-solving techniques.

Planful Problem-Solving

One problem-solving technique, called planful problem-solving, involves following a series of steps to fix issues in a healthy, constructive way:

• Problem definition and formulation : This step involves identifying the real-life problem that needs to be solved and formulating it in a way that allows you to generate potential solutions.
• Generation of alternative solutions : This stage involves coming up with various potential solutions to the problem at hand. The goal in this step is to brainstorm options to creatively address the life stressor in ways that you may not have previously considered.
• Decision-making strategies : This stage involves discussing different strategies for making decisions as well as identifying obstacles that may get in the way of solving the problem at hand.
• Solution implementation and verification : This stage involves implementing a chosen solution and then verifying whether it was effective in addressing the problem.

Other Techniques

Other techniques your therapist may go over include:

• Problem-solving multitasking , which helps you learn to think clearly and solve problems effectively even during times of stress
• Stop, slow down, think, and act (SSTA) , which is meant to encourage you to become more emotionally mindful when faced with conflict
• Healthy thinking and imagery , which teaches you how to embrace more positive self-talk while problem-solving

What Problem-Solving Therapy Can Help With

Problem-solving therapy addresses life stress issues and focuses on helping you find solutions to concrete issues. This approach can be applied to problems associated with various psychological and physiological symptoms.

Mental Health Issues

Problem-solving therapy may help address mental health issues, like:

• Chronic stress due to accumulating minor issues
• Complications associated with traumatic brain injury (TBI)
• Emotional distress
• Post-traumatic stress disorder (PTSD)
• Problems associated with a chronic disease like cancer, heart disease, or diabetes
• Self-harm and feelings of hopelessness
• Substance use
• Suicidal ideation

Specific Life Challenges

This form of therapy is also helpful for dealing with specific life problems, such as:

• Death of a loved one
• Dissatisfaction at work
• Everyday life stressors
• Family problems
• Financial difficulties
• Relationship conflicts

Your doctor or mental healthcare professional will be able to advise whether problem-solving therapy could be helpful for your particular issue. In general, if you are struggling with specific, concrete problems that you are having trouble finding solutions for, problem-solving therapy could be helpful for you.

Benefits of Problem-Solving Therapy

The skills learned in problem-solving therapy can be helpful for managing all areas of your life. These can include:

• Being able to identify which stressors trigger your negative emotions (e.g., sadness, anger)
• Confidence that you can handle problems that you face
• Having a systematic approach on how to deal with life's problems
• Having a toolbox of strategies to solve the issues you face
• Increased confidence to find creative solutions
• Knowing how to identify which barriers will impede your progress
• Knowing how to manage emotions when they arise
• Reduced avoidance and increased action-taking
• The ability to accept life problems that can't be solved
• The ability to make effective decisions
• The development of patience (realizing that not all problems have a "quick fix")

Problem-solving therapy can help people feel more empowered to deal with the problems they face in their lives. Rather than feeling overwhelmed when stressors begin to take a toll, this therapy introduces new coping skills that can boost self-efficacy and resilience .

Other Types of Therapy

Other similar types of therapy include cognitive-behavioral therapy (CBT) and solution-focused brief therapy (SFBT) . While these therapies work to change thinking and behaviors, they work a bit differently. Both CBT and SFBT are less structured than problem-solving therapy and may focus on broader issues. CBT focuses on identifying and changing maladaptive thoughts, and SFBT works to help people look for solutions and build self-efficacy based on strengths.

This form of therapy was initially developed to help people combat stress through effective problem-solving, and it was later adapted to address clinical depression specifically. Today, much of the research on problem-solving therapy deals with its effectiveness in treating depression.

Problem-solving therapy has been shown to help depression in: 

• Older adults
• People coping with serious illnesses like cancer

Problem-solving therapy also appears to be effective as a brief treatment for depression, offering benefits in as little as six to eight sessions with a therapist or another healthcare professional. This may make it a good option for someone unable to commit to a lengthier treatment for depression.

Problem-solving therapy is not a good fit for everyone. It may not be effective at addressing issues that don't have clear solutions, like seeking meaning or purpose in life. Problem-solving therapy is also intended to treat specific problems, not general habits or thought patterns .

In general, it's also important to remember that problem-solving therapy is not a primary treatment for mental disorders. If you are living with the symptoms of a serious mental illness such as bipolar disorder or schizophrenia , you may need additional treatment with evidence-based approaches for your particular concern.

Problem-solving therapy is best aimed at someone who has a mental or physical issue that is being treated separately, but who also has life issues that go along with that problem that has yet to be addressed.

For example, it could help if you can't clean your house or pay your bills because of your depression, or if a cancer diagnosis is interfering with your quality of life.

Your doctor may be able to recommend therapists in your area who utilize this approach, or they may offer it themselves as part of their practice. You can also search for a problem-solving therapist with help from the American Psychological Association’s (APA) Society of Clinical Psychology .

If receiving problem-solving therapy from a doctor or mental healthcare professional is not an option for you, you could also consider implementing it as a self-help strategy using a workbook designed to help you learn problem-solving skills on your own.

During your first session, your therapist may spend some time explaining their process and approach. They may ask you to identify the problem you’re currently facing, and they’ll likely discuss your goals for therapy .

Keep In Mind

Problem-solving therapy may be a short-term intervention that's focused on solving a specific issue in your life. If you need further help with something more pervasive, it can also become a longer-term treatment option.

Get Help Now

We've tried, tested, and written unbiased reviews of the best online therapy programs including Talkspace, BetterHelp, and ReGain. Find out which option is the best for you.

Shang P, Cao X, You S, Feng X, Li N, Jia Y. Problem-solving therapy for major depressive disorders in older adults: an updated systematic review and meta-analysis of randomized controlled trials .  Aging Clin Exp Res . 2021;33(6):1465-1475. doi:10.1007/s40520-020-01672-3

Cuijpers P, Wit L de, Kleiboer A, Karyotaki E, Ebert DD. Problem-solving therapy for adult depression: An updated meta-analysis . Eur Psychiatry . 2018;48(1):27-37. doi:10.1016/j.eurpsy.2017.11.006

Nezu AM, Nezu CM, D'Zurilla TJ. Problem-Solving Therapy: A Treatment Manual . New York; 2013. doi:10.1891/9780826109415.0001

Owens D, Wright-Hughes A, Graham L, et al. Problem-solving therapy rather than treatment as usual for adults after self-harm: a pragmatic, feasibility, randomised controlled trial (the MIDSHIPS trial) .  Pilot Feasibility Stud . 2020;6:119. doi:10.1186/s40814-020-00668-0

Sorsdahl K, Stein DJ, Corrigall J, et al. The efficacy of a blended motivational interviewing and problem solving therapy intervention to reduce substance use among patients presenting for emergency services in South Africa: A randomized controlled trial . Subst Abuse Treat Prev Policy . 2015;10(1):46. doi:doi.org/10.1186/s13011-015-0042-1

Margolis SA, Osborne P, Gonzalez JS. Problem solving . In: Gellman MD, ed. Encyclopedia of Behavioral Medicine . Springer International Publishing; 2020:1745-1747. doi:10.1007/978-3-030-39903-0_208

Kirkham JG, Choi N, Seitz DP. Meta-analysis of problem solving therapy for the treatment of major depressive disorder in older adults . Int J Geriatr Psychiatry . 2016;31(5):526-535. doi:10.1002/gps.4358

Garand L, Rinaldo DE, Alberth MM, et al. Effects of problem solving therapy on mental health outcomes in family caregivers of persons with a new diagnosis of mild cognitive impairment or early dementia: A randomized controlled trial . Am J Geriatr Psychiatry . 2014;22(8):771-781. doi:10.1016/j.jagp.2013.07.007

Noyes K, Zapf AL, Depner RM, et al. Problem-solving skills training in adult cancer survivors: Bright IDEAS-AC pilot study .  Cancer Treat Res Commun . 2022;31:100552. doi:10.1016/j.ctarc.2022.100552

Albert SM, King J, Anderson S, et al. Depression agency-based collaborative: effect of problem-solving therapy on risk of common mental disorders in older adults with home care needs . The American Journal of Geriatric Psychiatry . 2019;27(6):619-624. doi:10.1016/j.jagp.2019.01.002

By Arlin Cuncic, MA Arlin Cuncic, MA, is the author of The Anxiety Workbook and founder of the website About Social Anxiety. She has a Master's degree in clinical psychology.

What Kamala Harris has said so far on key issues in her campaign

As she ramps up her nascent presidential campaign, Vice President Kamala Harris is revealing how she will address the key issues facing the nation.

In speeches and rallies, she has voiced support for continuing many of President Joe Biden’s measures, such as lowering drug costs , forgiving student loan debt and eliminating so-called junk fees. But Harris has made it clear that she has her own views on some key matters, particularly Israel’s treatment of Gazans in its war with Hamas.

In a departure from her presidential run in 2020, the Harris campaign has confirmed that she’s moved away from many of her more progressive stances, such as her interest in a single-payer health insurance system and a ban on fracking.

Harris is also expected to put her own stamp and style on matters ranging from abortion to the economy to immigration, as she aims to walk a fine line of taking credit for the administration’s accomplishments while not being jointly blamed by voters for its shortcomings.

Her early presidential campaign speeches have offered insights into her priorities, though she’s mainly voiced general talking points and has yet to release more nuanced plans. Like Biden, she intends to contrast her vision for America with that of former President Donald Trump. ( See Trump’s campaign promises here .)

“In this moment, I believe we face a choice between two different visions for our nation: one focused on the future, the other focused on the past,” she told members of the historically Black sorority Zeta Phi Beta at an event in Indianapolis in late July. “And with your support, I am fighting for our nation’s future.”

Here’s what we know about Harris’ views:

Harris took on the lead role of championing abortion rights for the administration after Roe v. Wade was overturned in June 2022. This past January, she started a “ reproductive freedoms tour ” to multiple states, including a stop in Minnesota thought to be the first by a sitting US president or vice president at an abortion clinic .

On abortion access, Harris embraced more progressive policies than Biden in the 2020 campaign, as a candidate criticizing his previous support for the Hyde Amendment , a measure that blocks federal funds from being used for most abortions.

Policy experts suggested that although Harris’ current policies on abortion and reproductive rights may not differ significantly from Biden’s, as a result of her national tour and her own focus on maternal health , she may be a stronger messenger.

High prices are a top concern for many Americans who are struggling to afford the cost of living after a spell of steep inflation. Many voters give Biden poor marks for his handling of the economy, and Harris may also face their wrath.

In her early campaign speeches, Harris has echoed many of the same themes as Biden, saying she wants to give Americans more opportunities to get ahead. She’s particularly concerned about making care – health care, child care, elder care and family leave – more affordable and available.

Harris promised at a late July rally to continue the Biden administration’s drive to eliminate so-called “junk fees” and to fully disclose all charges, such as for events, lodging and car rentals. In early August, the administration proposed a rule that would ban airlines from charging parents extra fees to have their kids sit next to them.

On day one, I will take on price gouging and bring down costs. We will ban more of those hidden fees and surprise late charges that banks and other companies use to pad their profits.”

Since becoming vice president, Harris has taken more moderate positions, but a look at her 2020 campaign promises reveals a more progressive bent than Biden.

As a senator and 2020 presidential candidate, Harris proposed providing middle-class and working families with a refundable tax credit of up to $6,000 a year (per couple) to help keep up with living expenses. Titled the LIFT the Middle Class Act, or Livable Incomes for Families Today, the measure would have cost at the time an estimated $3 trillion over 10 years.

Unlike a typical tax credit, the bill would allow taxpayers to receive the benefit – up to $500 – on a monthly basis so families don’t have to turn to payday loans with very high interest rates.

As a presidential candidate, Harris also advocated for raising the corporate income tax rate to 35%, where it was before the 2017 Tax Cuts and Jobs Act that Trump and congressional Republicans pushed through Congress reduced the rate to 21%. That’s higher than the 28% Biden has proposed.

Affordable housing was also on Harris’ radar. As a senator, she introduced the Rent Relief Act, which would establish a refundable tax credit for renters who annually spend more than 30% of their gross income on rent and utilities. The amount of the credit would range from 25% to 100% of the excess rent, depending on the renter’s income.

Harris called housing a human right and said in a 2019 news release on the bill that every American deserves to have basic security and dignity in their own home.

Consumer debt

Hefty debt loads, which weigh on people’s finances and hurt their ability to buy homes, get car loans or start small businesses, are also an area of interest to Harris.

As vice president, she has promoted the Biden administration’s initiatives on student debt, which have so far forgiven more than $168 billion for nearly 4.8 million borrowers . In mid-July, Harris said in a post on X that “nearly 950,000 public servants have benefitted” from student debt forgiveness, compared with only 7,000 when Biden was inaugurated.

A potential Harris administration could keep that momentum going – though some of Biden’s efforts have gotten tangled up in litigation, such as a program aimed at cutting monthly student loan payments for roughly 3 million borrowers enrolled in a repayment plan the administration implemented last year.

The vice president has also been a leader in the White House efforts to ban medical debt from credit reports, noting that those with medical debt are no less likely to repay a loan than those who don’t have unpaid medical bills.

In a late July statement praising North Carolina’s move to relieve the medical debt of about 2 million residents, Harris said that she is “committed to continuing to relieve the burden of medical debt and creating a future where every person has the opportunity to build wealth and thrive.”

Health care

Harris, who has had shifting stances on health care in the past, confirmed in late July through her campaign that she no longer supports a single-payer health care system .

During her 2020 campaign, Harris advocated for shifting the US to a government-backed health insurance system but stopped short of wanting to completely eliminate private insurance.

The measure called for transitioning to a Medicare-for-All-type system over 10 years but continuing to allow private insurance companies to offer Medicare plans.

The proposal would not have raised taxes on the middle class to pay for the coverage expansion. Instead, it would raise the needed funds by taxing Wall Street trades and transactions and changing the taxation of offshore corporate income.

When it comes to reducing drug costs, Harris previously proposed allowing the federal government to set “a fair price” for any drug sold at a cheaper price in any economically comparable country, including Canada, the United Kingdom, France, Japan or Australia. If manufacturers were found to be price gouging, the government could import their drugs from abroad or, in egregious cases, use its existing but never-used “march-in” authority to license a drug company’s patent to a rival that would produce the medication at a lower cost.

Harris has been a champion on climate and environmental justice for decades. As California’s attorney general, Harris sued big oil companies like BP and ConocoPhillips, and investigated Exxon Mobil for its role in climate change disinformation. While in the Senate, she sponsored the Green New Deal resolution.

During her 2020 campaign, she enthusiastically supported a ban on fracking — but a Harris campaign official said in late July that she no longer supports such a ban.

Fracking is the process of using liquid to free natural gas from rock formations – and the primary mode for extracting gas for energy in battleground Pennsylvania. During a September 2019 climate crisis town hall hosted by CNN, she said she would start “with what we can do on Day 1 around public lands.” She walked that back later when she became Biden’s running mate.

Biden has been the most pro-climate president in history, and climate advocates find Harris to be an exciting candidate in her own right. Democrats and climate activists are planning to campaign on the stark contrasts between Harris and Trump , who vowed to push America decisively back to fossil fuels, promising to unwind Biden’s climate and clean energy legacy and pull America out of its global climate commitments.

If elected, one of the biggest climate goals Harris would have to craft early in her administration is how much the US would reduce its climate pollution by 2035 – a requirement of the Paris climate agreement .

Immigration

Harris has quickly started trying to counter Trump’s attacks on her immigration record.

Her campaign released a video in late July citing Harris’ support for increasing the number of Border Patrol agents and Trump’s successful push to scuttle a bipartisan immigration deal that included some of the toughest border security measures in recent memory.

The vice president has changed her position on border control since her 2020 campaign, when she suggested that Democrats needed to “critically examine” the role of Immigration and Customs Enforcement, or ICE, after being asked whether she sided with those in the party arguing to abolish the department.

In June of this year, the White House announced a crackdown on asylum claims meant to continue reducing crossings at the US-Mexico border – a policy that Harris’ campaign manager, Julie Chavez Rodriguez, indicated in late July to CBS News would continue under a Harris administration.

Trump’s attacks stem from Biden having tasked Harris with overseeing diplomatic efforts in Central America in March 2021. While Harris focused on long-term fixes, the Department of Homeland Security remained responsible for overseeing border security.

She has only occasionally talked about her efforts as the situation along the US-Mexico border became a political vulnerability for Biden. But she put her own stamp on the administration’s efforts, engaging the private sector.

Harris pulled together the Partnership for Central America, which has acted as a liaison between companies and the US government. Her team and the partnership are closely coordinating on initiatives that have led to job creation in the region. Harris has also engaged directly with foreign leaders in the region.

Experts credit Harris’ ability to secure private-sector investments as her most visible action in the region to date but have cautioned about the long-term durability of those investments.

Israel-Hamas

The Israel-Hamas war is the most fraught foreign policy issue facing the country and has spurred a multitude of protests around the US since it began in October.

After meeting with Israeli Prime Minister Benjamin Netanyahu in late July, Harris gave a forceful and notable speech about the situation in Gaza.

We cannot look away in the face of these tragedies. We cannot allow ourselves to become numb to the suffering. And I will not be silent.”

Harris echoed Biden’s repeated comments about the “ironclad support” and “unwavering commitment” to Israel. The country has a right to defend itself, she said, while noting, “how it does so, matters.”

However, the empathy she expressed regarding the Palestinian plight and suffering was far more forceful than what Biden has said on the matter in recent months. Harris mentioned twice the “serious concern” she expressed to Netanyahu about the civilian deaths in Gaza, the humanitarian situation and destruction she called “catastrophic” and “devastating.”

She went on to describe “the images of dead children and desperate hungry people fleeing for safety, sometimes displaced for the second, third or fourth time.”

Harris emphasized the need to get the Israeli hostages back from Hamas captivity, naming the eight Israeli-American hostages – three of whom have been killed.

But when describing the ceasefire deal in the works, she didn’t highlight the hostage for prisoner exchange or aid to be let into Gaza. Instead, she singled out the fact that the deal stipulates the withdrawal by the Israeli military from populated areas in the first phase before withdrawing “entirely” from Gaza before “a permanent end to the hostilities.”

Harris didn’t preside over Netanyahu’s speech to Congress in late July, instead choosing to stick with a prescheduled trip to a sorority event in Indiana.

Harris is committed to supporting Ukraine in its fight against Russian aggression, having met with Ukrainian President Volodymyr Zelensky at least six times and announcing last month $1.5 billion for energy assistance, humanitarian needs and other aid for the war-torn country.

At the Munich Security Conference earlier this year, Harris said: “I will make clear President Joe Biden and I stand with Ukraine. In partnership with supportive, bipartisan majorities in both houses of the United States Congress, we will work to secure critical weapons and resources that Ukraine so badly needs. And let me be clear: The failure to do so would be a gift to Vladimir Putin.”

More broadly, NATO is central to our approach to global security. For President Biden and me, our sacred commitment to NATO remains ironclad. And I do believe, as I have said before, NATO is the greatest military alliance the world has ever known.”

Police funding

The Harris campaign has also walked back the “defund the police” sentiment that Harris voiced in 2020. What she meant is she supports being “tough and smart on crime,” Mitch Landrieu, national co-chair for the Harris campaign and former mayor of New Orleans, told CNN’s Pamela Brown in late July.

In the midst of nationwide 2020 protests sparked by George Floyd’s murder by a Minneapolis police officer, Harris voiced support for the “defund the police” movement, which argues for redirecting funds from law enforcement to social services. Throughout that summer, Harris supported the movement and called for demilitarizing police departments.

Democrats largely backed away from calls to defund the police after Republicans attempted to tie the movement to increases in crime during the 2022 midterm elections.

Related links

Additional credits

COVID-19 Updates

Vaccine and Booster Information

Reopening Guidelines

Part-Time Problem-Solving Court Career Resource Specialist

Class Code: 007409 --> Grade: 20 (Exempt) --> Salary: $33,280.00 Closing Date: August 23, 2024 at 12:00 p.m. Grant Funded Position – Potential for Yearly Renewal Part-Time

Montgomery County Circuit Court Employment Application

A Writing Prompt is required. Write about a time that you had an innovative solution to a workplace problem.

CIRCUIT COURT FOR MONTGOMERY COUNTY, MARYLAND

Personnel Class Specification

DEFINITION OF CLASS

The Problem-Solving Court Career Resource Specialist assists Problem-Solving Court participants in attaining sustainable employment.

It is crucial for the employee in this position to exercise discretion and respect when dealing with Problem Solving Court participants, who may be under significant stress. This is essential as they obtain court-ordered services.

The incumbent reports to the Problem-Solving Court Coordinator and is responsible to the acting Problem-Solving Court Judges and/or Judicial Officers.

Circuit Court employees are at-will employees and serve at the discretion of the Administrative Judge. This means that the employee or the Court may terminate the employment relationship at any time, with or without cause. The at-will relationship remains in full force and effect, notwithstanding any statements to the contrary made by court personnel or set forth in any documents, including Montgomery County Personnel Regulations.

EXAMPLES OF ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. Not all tasks will be required for each Problem-Solving Court participant; the employee will need to assess each person’s life, educational, and professional experiences and structure an individual career development plan accordingly. The same assistance being provided to current program participants will be offered to individuals who have graduated from the program.

Reasonable accommodations will be made in accordance with the applicable law to enable individuals with disabilities to perform essential functions.

This job description describes the general nature, level of work, and essential functions being performed by a person in this position. The job description shall not be construed to describe an exhaustive list of all duties that may be performed by such a person. It does not proscribe or restrict additional tasks and assignments that may be required by the Problem Solving Court Coordinator, Judicial Officers, and/or the Court Administrator.

• Work with each participant to develop a realistic plan for the achievement of long-term employment and career goals.
• Monitor and formally track client progress on employment plans and provide updates to the Problem-Solving Court team.
• Assist participants with career aptitude testing and discussion of how the results fit into their career development plans.
• Assist participants with resume writing, job searching, and interview skills as appropriate.
• Connect participants with educational opportunities that will assist with long-term employment goals.
• Work with employers (placement agencies, Montgomery County employment resources, community businesses, apprenticeship programs, and corporate partners) willing to hire Problem-Solving Court participants, meeting with them regularly to market the program and submit referrals.
• Document activities in a computer spreadsheet and/or database by the name of the individual being assisted.
• Prepare a monthly progress report for the Problem-Solving Court Coordinator, documenting successes and challenges with all the above tasks.
• Provide clerical support to the Coordinator and Case Managers as needed.
• Maintain a regular, punctual, and reliable level of attendance.

KNOWLEDGE, SKILLS AND ABILITIES

• Experience administering career aptitude tests and assisting clients on building their resumes and preparing themselves for employment.
• Knowledge of placement agencies, Montgomery County employment resources, community businesses, apprenticeship programs, and corporate partners willing to work with or hire ex-offenders.
• Ability to work independently and have a high level of interpersonal skills to assist and motivate participants from all walks of life.
• Ability to handle sensitive and confidential situations.
• Ability to work a flexible schedule – some days in order to meet with employers as well as evenings at least two nights per week to meet with participants who work during the day.
• Ability to communicate effectively, orally and in writing.
• Ability to exercise a high degree of judgment, tact, diplomacy, discretion, and competence in dealing with judges, attorneys, court personnel, service providers, and Problem-Solving Court participants.
• Ability to maintain good long-term working relationships within and outside the Judiciary.
• Knowledge of and ability to apply fundamentals of business English, spelling, grammar, punctuation, and standard office practices and procedures.
• Excellent telephone manner and experience dealing with the public.

MINIMUM QUALIFICATIONS

• B.A. degree in psychology, mental health, human services, social work, business, or related field with a minimum of two years of experience working as an employment specialist, human resources agent, job coach, or case manager.
• Experience providing employment services to diverse populations of patrons ranging in age, educational level, and employment background preferred.
• Clear and concise written and verbal communication skills.
• Ability to effectively communicate with high-risk populations.
• Ability to work evening hours.
• Working knowledge of Microsoft Office applications.
• An equivalent combination of education and experience may be substituted for these minimum requirements.

The above statements are intended to describe the general nature and level of work being performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed by such a person.

• Open the Montgomery County Circuit Court Employment Application .
• The fields marked with an asterisk * must be completed to submit the Employment Application.

• In the Upload Attachments dialog, you must upload PDF versions of your Cover Letter, Resume, and Writing Prompt for your Employment Application to be fully accepted.

• In the Create Signature dialog, enter your Full Legal Name and Email.
• The Initials field will be automatically populated based on what is entered into the Full Legal Name field.
• For Signature Type, you may choose Type, Draw, or Upload Custom

• You will be redirected back to the Circuit Court’s Website to the Employment Application Submission Confirmation page.
• You will receive two emails that include a PDF copy of the completed Employment Application along with links to your Cover Letter, Resume, and Writing Prompt.
• Both messages will say they are from the Montgomery County Circuit Court
• One message will have a subject of ‘Signature Confirmation: Employment Application’
• The 2nd message will have a subject of ‘Montgomery County Circuit Court – Employment Application Submission Confirmation’

• You will receive an email that includes a link that will take you back to your Employment Application.
• Be sure to save the password that you created during the registration process. It will be needed to access your previous incomplete Employment Application.

Additional Notes

• It is a good idea to have your Cover Letter, Resume, and Writing Prompt prepared before you complete the Employment Application.
• Your Employment Application will not be accepted until it has been fully completed and submitted with all three attachments.
• If the Employment Application is not complete or the Court has not received all supporting documents, your submission will be returned to you. An email notification will be sent to you requesting further information.
• You will be required to create an account if you need to save your Employment Application and complete it later.

For assistance or additional information about the Employment Application Process, please contact Court Administration at 240-777-9102 or by email at [email protected] .

• Voter Guide
• Crime & Courts
• Special Reports
• Faith & Values
• National Politics
• The American South
• Women of the Century
• Coronavirus

Leaders wrestle with solving Nashville's neo-Nazi problem while protecting free speech

A proposal to prohibit Metro Nashville Police officers from associating with hate groups was introduced to the Metro Council in July, following a recent rash of neo-Nazi gatherings in downtown Nashville and triggering a debate over free speech rights in the face of racist and antisemitic rhetoric.  

The bill, which would disallow MNPD officers from any kind of association with hate groups and paramilitary gangs, including prohibiting display of any tattoos or "posts, 'likes,' jokes, memes, retweets, and other statements that advocate racism, violence, misogyny, homophobia, or other kinds of hate or discrimination," was filed by District 25 Council Member Jeff Preptit.

At the meeting when it was introduced, Preptit said that many hate groups intentionally recruit from law enforcement, though there is no evidence the recent neo-Nazi activity is related to law enforcement. The bill was deferred for weeks after multiple council members brought up concerns regarding First Amendment infringement.

Efforts such as Preptit’s to address the recent neo-Nazi demonstrations in Nashville have spurred mixed responses and discussions from city and state lawmakers over how to uphold First Amendment rights while also buffering residents from hate speech and activity.

City, state response mixed on how to approach free speech

A fence surrounding a late July peace rally at Bicentennial Park provided a perfect view of the literal and metaphorical divide between the two extremes that have walked city streets over the past month.

On one side of the fence, community members gathered on amphitheater steps with music, dance and a plethora of signs declaring love for Nashville and those in it. Community leaders ranging from Mayor Freddie O’Connell to Jewish Federation President Leslie Kirby and local advocacy leaders for myriad issues mingled under the goal of reinforcing peace and community in a city that has worked so hard to cultivate it.

Mere feet over the fence, however, arguments broke out between attendees and a small group of neo-Nazis. With sweat dripping, masks slipping — and in the case of one man, a mohawk drooping in the heat — the neo-Nazis held aloft tiny pamphlets scrawled with antisemitic messages and wielded livestreaming iPhones.

The event marked the most notable public acknowledgement by the city of the sudden uptick in neo-Nazi activity.

“Those who abuse the powers of the First Amendment for the powers of hatred and fear are not entitled to tolerance and acceptance,” O’Connell said at the event. “We will continue our efforts to ensure they confront ongoing difficulty when they try.”

Just days prior, the Metro Council strongly rebuked another crowd of neo-Nazis who had signed up to speak at their meeting.

Wearing shirts emblazoned with swastikas and the words “whites against replacement,” the demonstrators lined the back of a decidedly diverse council room that was none too friendly to their presence.

“I want to say to all these visitors from out of town: You’re not welcome here,” At-Large Council Member Zulfat Suara said, kicking off the announcements phase of the meeting. “You have the right to march, but there is no room for hate here."

As Suara spoke, the Nazi group jeered and heckled from the back of the room, yelling racist expletives, pornographic allegations and mocking comments.

At another gathering just days after that, a member of one of the neo-Nazi groups said they visited Nashville because " it's the only place that respects freedom of speech ," when confronted by a NewsChannel5 reporter.

Despite the relatively uniform response from city leaders both condemning hatred and upholding the First Amendment, messaging from state lawmakers and officials regarding the free speech rights of neo-Nazis has been mixed.

Shortly after the peace rally, the same group of neo-Nazis went on to harass children busking in downtown Nashville, prompting further outrage from Democratic lawmakers, including Rep. Justin Jones, D-Nashville.

At a news conference regarding the harassment, Jones said the incident was “not about freedom of expression” when asked how he intended to address the rise in hate groups while also upholding First Amendment rights in cases that are not blatant harassment.

“Hate speech is not free speech,” he said.

Hate speech is indeed protected under the First Amendment, while clear cases of harassment and threats of violence are not.

Tennessee House Speaker Cameron Sexton, R-Crossville, through his communications director, declined to comment for this story.

Over in a Davidson County General Sessions courtroom a week prior, Assistant District Attorney General Joey Clifton argued on behalf of the city against Ryan McCann, a 29-year-old Canadian member of the Goyim Defense League, one of the neo-Nazi groups involved in the recent demonstrations.

McCann was accused of using a flagpole to beat a downtown bartender who had just been involved in a physical altercation with members of the neo-Nazi group on July 14. He faces a felony charge of aggravated assault with a deadly weapon and a misdemeanor count of disorderly conduct.

Clifton argued McCann’s words did not count as protected speech because the very words inflicted harm.

“As your honor knows, you can't yell 'fire' in a crowded theater, and your honor also can't say words in somebody's face that the very utterance inflicts injury or tends to incite immediate breach of the peace,” he said.

McCann sat in the courtroom beside his attorney, quiet without his jeering compatriots. His case was bound over to a grand jury, which is expected to be scheduled in the coming months. The bartender involved in the altercation, Deago Buck, was initially charged with disorderly conduct and resisting arrest. The charges were dropped on Aug. 6.

Hate speech must be fought with free speech, says First Amendment advocate

The confusion and hesitation exhibited by leaders regarding First Amendment boundaries is not surprising because the topic is rarely a clear-cut issue, said Nadine Strossen, a professor of law emerita at New York Law School with a specialty in First Amendment issues and a former president of the American Civil Liberties Union.

Strossen said the issue lawmakers face when confronted with situations like the one in Nashville is the frequent misunderstanding of what hate speech is actually protected.

“Hate speech is sometimes protected and sometimes unprotected,” she said. “It is very fact specific and very contextual, taking into account not only the message of the speech, but also all the facts and circumstances in which it is uttered.”

Strossen said that the line between legal and illegal hate speech usually rests on two core principles: viewpoint neutrality principle and the emergency principle.

“Government may never suppress speech solely because of disapproval of that viewpoint,” she said. “That is for us as individuals, and acting through our democratic sovereignty, to decide what we want to listen to, what we don't want to listen to, what we want to refute, what we want to ignore, and so forth.”

Some hate speech, however, enters the realm of the second principle: the emergency principle.

“This is speech that imminently threatens or directly causes specific serious harm,” she said. “This speech can and should be restricted, and the Supreme Court has recognized several categories of speech that satisfy this context-based concept of an emergency.”

Examples of this include the concept of a “true threat,” when a speaker specifically threatens an individual that “either intentionally or recklessly instills a reasonable fear on the part of the audience members that they are going to be subject to a violent attack,” according to Strossen.

“The law does not require that the speaker intend to actually carry out the violence because the harm is already done,” she said. “If you have a reasonable fear that you're going to be attacked, that already hampers your own freedom of speech, not to mention your freedom of movement and your privacy.”

Based on these principles, Strossen said, the majority of the recent neo-Nazi demonstrations — clearly barring the harassment of the five children and the physical altercation with the downtown bartender — fall under protected hate speech.

“If they're expressing an idea, even a loathsome idea, rather than targeting a particular individual passerby, that is likely to be protected speech,” she said.

Strossen recommends local leaders respond through enforcement of already-established rules, rather than new measures that could infringe on free speech. Rules dictating required permits for large gatherings, for example, in addition to noise ordinances, rules on sound amplification and more go “a long distance” in dampening the impact of ill-meaning demonstrators, Strossen said.

Most importantly, she said, cities need to educate law enforcement on the boundaries of free speech.

“Make absolutely sure that law enforcement is prepared to intervene, to prevent and if necessary, to punish somebody whose conduct does go beyond protected free speech to either become a form of punishable speech, or worse yet, some kind of assault or other law infraction,” Strossen said.

Lastly, Strossen said lawmakers need to resist the urge to censor offensive speech.

“We should resist hate speech with free speech, not censorship,” she said. “At best, it's ineffective, and at worst, it's counterproductive. … Punishing expression is not an effective way to change people's minds. It will harden people in their attitudes. It will turn them into free speech martyrs. It will gain them attention and sympathy that they otherwise never would have received.

“If your goal is to deny them the oxygen and attention that they're seeking, then you absolutely have to oppose any kind of censorship, because that's exactly what they are hoping you will do — censor them.”

Tennessee offers a unique environment for extremism, expert says

The discussion of hate speech as a part of free speech is nothing new, especially as the number of hate groups rises across the United States.

But Tennessee, it seems, has a particularly strong relationship with the issue.

When asked whether neo-Nazi demonstrations are happening more in other places as compared to Nashville, Jeff Tischauser, a researcher at the Southern Poverty Law Center who focuses on hate groups, said that the “quick answer is no,” but that circumstances in Nashville make it a particularly fertile place for that type of demonstration.  

He said three of the main Nazi groups the center monitors — Patriot Front, the Blood Tribe and Goyim Defense League  — have all targeted other cities, “but what's odd is all three of them have targeted Nashville.” All three groups have demonstrated publicly in Nashville this year.

“There's clearly something going on in the movement that sees Nashville as a place to get media attention and to try to circulate a message,” he said.

Tischauser said he can see a few reasons for this, which all focus on a specific theme: Nashville being a Democratic stronghold in a majority Republican state.

“These groups perceive that even though Nashville is a blue place, they know it's a tourist attraction and they know that people from across political ideologies go there,” Tischauser said. “And these groups think that they could try to reach members of the conservative movement, or who they think are part of the conservative movement.”

According to Tischauser, many of these groups take credit for legislation recently passed by the Republican supermajority at the state level, especially regarding anti-LGBTQ+ laws.

“They see the bills being passed by the state GOP in Tennessee … and these groups will argue to themselves on these forums that they're the ones pushing the GOP, that they're the ones on the street, showing people what these ‘degenerate groups’ are doing,” Tischauser said. “And then they give themselves a round of applause.”

While Tischauser acknowledges these groups have First Amendment rights, he recommends that city and law enforcement officials become more knowledgeable on where the line should be drawn.

“I would encourage policymakers to think about that line between what's protected and what's unprotected speech,” he said. “And if there are law enforcement officers following these groups around, which they should be, then they need to be really trained on when that line is crossed, so that they could stop … these racist maniacs from escalating a situation.”

Statehouse reporter Vivian Jones contributed to this report.

The USA TODAY Network - Tennessee's coverage of First Amendment issues is funded through a collaboration between the Freedom Forum and Journalism Funding Partners.

Have a story to tell? Reach Angele Latham by email at [email protected], by phone at 931-623-9485, or follow her on Twitter at @angele_latham