network support specialist resume

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Network Support Specialist Resume Sample

Boost your chances of getting hired and get inspiration for your new resume with our free, editable Network Support Specialist resume sample. Copy and paste this resume sample free of charge or edit it directly using our job-landing resume maker.

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Network Support Specialist Resume Sample (Full Text Version)

Tomasz rokicki.

Experienced Network Support Specialist with a proven track record of successfully installing and maintaining network hardware and software, delivering exceptional support to end-users, and overseeing LAN/WAN infrastructure. Possessing a Computer Science & Information Systems degree from a prestigious university, I bring a deep passion for Technology and a meticulous eye for detail. A proficient communicator who employs a data-driven methodology, exceptional analytical prowess, and stellar problem-solving capabilities.

Work experience

• Configured and maintained network hardware and software, offered valuable network advice and support to end-users, and tested installed systems.
• Conducted daily backups, optimized and managed LAN/WAN infrastructure, and troubleshooted and resolved any issues.
• Established and managed VPN accounts and contributed to the development and implementation of advanced, secure telecommunications technology.
• Trained and coordinated new staff members, oversaw multiple network projects, and ensured adherence to all policies and procedures.
• Recognized as Employee of the Month for outstanding performance.
• Attained First Class Honours, ranking in the top 10% of the Programme.
• Recognized as the 2016 Academic Excellence Award winner.
• Engaged in various Clubs and Societies including Economics Society, Engineering Society, and Swimming Club.
• Achieved Graduation with Distinction, earning Grade 1 (A/excellent equivalent) in all 4 subjects
• Received the 2013 Best Graduate Award
• Active member of Computer Club, Football Team, and Physics Society.

Volunteering

Certificates.

Milan Šaržík, CPRW

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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Network Support Specialist Resume Samples

The Network Support Specialist helps the IT department in testing and evaluating prevailing networks , maintaining networks and troubleshooting LAN and WAN networks of the company. The job description and responsibilities included on the Network Support Specialist Resume include – analyzing and configuring local area network and wide area network, configuring LAN and WAN routers, installing all network and system software, troubleshooting and identifying network issues , and suggesting solutions to enhance performance and mitigate disasters.

The job skills and qualifications that are needed for this profession are – plenty of work experience in remote access, computer server and network; a good amount of knowledge and experience in network software, and a wide knowledge of networking equipment and infrastructure devices. Formal education should consist of a bachelor’s degree in the field of computer science, information technology or electronics and telecommunication.

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• Network Support Specialist

Network Support Specialist Resume

Summary : Bilingual Network Support possessing exceptional troubleshooting skills for networking issues, end user problems and network security.

Skills : Bilingual English/ Spanish, Full Command on Cisco IOS.

Description :

• Managed, configured and installed routers, core and edge switches, firewall, wireless controllers, servers, and VoIP system.
• Managed WAPs migration from Cisco to Aerohive Networks Technology.
• Managed VoIP system migration in different district locations Managed migration from one location to another.
• Managed temporary employees and provided support to 14,000+ users.
• Responded to all client requests for technical support by phone and email.
• Provided on-site, remotely, and/or phone support of LAN connectivity for all 21 locations.
• Worked with outside vendors and teams to develop voice and data wiring infrastructure.
• Developed visual guidelines for users ensuring correct usage of system.

Sr. Network Support Specialist Resume

Summary : Dedicated Network Engineer with the capability to overcome any network related issues in a timely and professional manner. Hard-working and efficient in troubleshooting, communication, and diagnostic abilities.

Skills : Windows Server 2003, 2008, R2, 2012, R2, Exchange Server,.

• Supported Cisco base multi branch network.
• Monitored firewalls and Cisco layer 3 and layer 2 switches.
• Upgraded switches, routers and firewalls IOS images.
• Researched and proposed network optimization projects.
• Completed CCNA Routing and Switching certification.
• Proposed and implemented new L2L site VPN within branches and data center.
• Successfully planned the conversion of 10 cc:Mail post offices to Microsoft Exchange.

Jr. Network Support Specialist Resume

Summary : Performs preventative maintenance and other general tasks to aid in the ongoing support of the IT environment. Performs routine equipment and software upgrades.

Skills : Help Desk Support, Active Directory administration, Computer hardware installation.

• Installed personal computer hardware, software, and peripheral devices and integrated them within the City network.
• Maintained and modified inventory of hardware, software, and users.
• Modified, added, deleted of users and implemented their rights and privileges on the City network.
• Assisted with security administration for the City network.
• Ensured disk space and loading files for implementing systems into production.
• Used Norton's ghosting utility to rebuild personal computers back to City standards.
• Setup and provided user support through Remote Desktop and Cisco V.P.N.

Network Support Specialist III Resume

Summary : Seeking a position in the telecommunications field with responsibilities and tasks commensurate with experience and education.

Skills : Cisco Certified Network Associate.

• Maintained and administered network infrastructure using Cisco routers, switches and Cisco wireless access points and Cisco ASA.
• Updated service URL, refresh DHCP and override IP address and migration.
• Investigated, diagnosed and resolved all network problems.
• Opened a Trouble Ticket for any faults reported and follow up to escalation.
• Accurated & timely creation, updated and completion of all Trouble Tickets.
• Checked all Trouble Tickets to ensure accuracy and completeness Monitoring and troubleshooting of major carrier network faults and customer faults.
• Monitored & Managed the ACD & ASR of all the customer and carrier networks.

Network Support Specialist II Resume

Summary : Perform basic technical assignments in the recommendation, design, installation and support of new and existing desktop, hand-held and mobile computing equipment and software.

Skills : Technical Support, Networks.

• Administered and Maintained the McAfee ePolicy Orchestrator server for virus detection and removal enterprise wide.
• Administered and Maintained Cisco Switches, Routers, Wireless Access Point equipment.
• Administered and Maintained Dell Servers and MD PowerVault Storage arrays.
• Administered vSphere and ESXi for Desktop VDI implementation.
• Documented Network topology for efficiency and risk assessment.
• Installed Security Cameras and Wireless access points.
• Developed Policies and Procedure for Network Printer Settings, Computer Bios Settings, and Password Authentication.
• Supported End Users' interactions with Technology Services.

Network Support Specialist I Resume

Summary : Creative, energetic, team player with strong counseling, organization, time management, and interpersonal skills Able to develop productive relationships with colleagues, customers, and staff at all levels.

Skills : Active Directory, LAN, Wan, Routers, Switches, Vendor Management.

• Provided company-wide computer Help desk support to 90 to 100 users.
• Install, configure, and maintain inventory on, windows 7, windows 8, and windows file server systems.
• Provided company owned mobile phone support.
• Served as administrator of warranty and recycling of all IT equipment.
• Managed and troubleshoots the local area and wide area network for all branches/departments.
• Trained users on Microsoft operating system and all additional Microsoft software.
• Configured security settings or access permissions for groups or individuals.
• Documented network support activities using Spiceworks ticketing system.

Network Support Specialist/Analyst Resume

Summary : Network Support Specialist provides technical assistance to computer system users, resolving computer problems, and assisting with issues of computer hardware and software.

Skills : Microsoft Office Suite.

• Troubleshoot and repair computer hardware and software problems.
• Installed Windows XP Professional and Microsoft Office Suite 2003.
• Installed of new Hardware on workstation systems and consumables in network printers.
• Documentated of computer repairs updates and upgrades.
• Maintained and updated computer systems and software inventory.
• Assisted in network troubleshooting, phone support and trouble ticket resolution.
• Maintained national network of more than 5 servers and over 100 workstations.
• Maintained computer operating systems including Win98-2000/Mac OS9 & X.

Lead Network Support Specialist Resume

Objective : To obtain a full-time position in the field of information technology where skills in Cybersecurity and Networking can be utilized to reach an organization's goals.

Skills : Microsoft Office Applications, hardware break/fix, peripherals, Windows xp/7, Server 2003/2010, excellent soft skills.

• Installed network cable runs, security cameras, & camera server for mid-rise apartment building.
• Monitored security cameras, configured building access security system.
• Monitored technical support ticketing system, did troubleshooting, and resolved end user technical issues.
• Provided network support for approximately 40 PCs, including Windows XP and Windows 7 machines.
• Configured, installed, and deployed new and refurbished PCs.
• Monitored, maintained, and backed up approximately a dozen servers (Windows 2003 Server and Server 2000).
• Maintained and configured IP phone system.

Network Support Specialist/Coordinator Resume

Summary : An ambitious, self motivated individual who has the necessary IT skills, personal attributes and managerial experience needed for a successful career at the highest stage. Possessing valuable customer facing skills and an agile technical mind that is able to come up with innovative technology & managerial solutions to apparently intractable problems.

Skills : Microsoft Office Suite, Networking, Windows.

• Maintained 100% uptime on company networks through careful preventative maintenance.
• Resolved 10 network technical support inquiries per 2 hours.
• Installed software/operating systems on ten company computers.
• Participated in LAN network planning activities.
• Created a survey to collect number of users in each department.
• Configured and defined parameters for installation or testing of LAN, Hubs, switches and related equipment.
• Installed and configured wireless equipment.

Summary : Seeking a Network Technician position where technical training and experience, problem solving abilities, and communication skills will be utilized to increase overall company efficiency.

Skills : IT Analyst, IT Specialist.

• Duties included providing daily IT support to clients and customers with excellent customer service skill.
• Installed and supported Windows XP/2003 in virtual environment.
• Configured, managed, and maintained hardware.
• Managed a network with local and group policies.
• Planned and designed a network environment.
• Monitored server performance, and troubleshooting disaster recovery.
• Interviewed users for non baseline software prioritize the deployment.

Table of Contents

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• Network Support Specialist

5 Amazing network support specialist Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes, network support specialist: resume samples & writing guide, simon davis, employment history.

• Troubleshoot network and system issues
• Analyze system logs and identify potential issues
• Monitor network performance and integrity
• Develop and implement network policies and procedures
• Develop and maintain network documentation
• Resolve technical issues related to networks and systems
• Monitor system performance and modify settings as needed
• Manage network security, including firewalls and anti-virus
• Provide technical support and training to users

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George Ingram

• Manage network and system upgrades
• Liaise with other IT professionals and vendors for problem resolution
• Establish and maintain user accounts
• Configure and install network hardware and software

Fred Hawkins

Professional summary.

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Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

network support specialist Job Descriptions; Explained

If you're applying for an network support specialist position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

network support specialist

• Assisting customer in troubleshooting network latency, hardware defect, access restrictions and other network related issues.
• Initiating return material authorization requests on behalf of contracted customers on defective hardware.
• Providing assistance and assistance to customer to address missing or incorrect device configuration.
• Facilitating meetings between contract customer and level 3 vendor support for critical impact issues to restore network environment to working condition.
• Providing timely and insightful multi-vendor support service to contracted customer, technology including Cisco, Juniper, Lenovo Blade Network Technology, Arista, Palo-Alto, Checkpoint, and Fortinet.
• Mentoring and assisting new team members regarding call handling process, best practices, and technical knowledge.
• Assisting team leads in fine-tuning call handling practices to improve customer experience and provide better quality of service.
• Provide technical phone support to D-link’s customer and also handling incoming program inquiries from D-Link’s customers.
• Provide information about the programs supported to enable customers to access the programs.
• Identify customer requirements and ensure customers are answered throughout the conversation.
• Manage customer escalations by recording and update customers’ cases into systems for proper tracking.
• Performs all the procedures accurately including the call flows, work processes, data entry requirements, technical knowledge, customer’s feedback.
• Follow-up calls with customers for the cases which still required for help.
• Demonstrates a strong customer service orientation on the product knowledge to ensure customers are satisfied.
• Configure and install various network devices and services(e.g., firewalls, proxy, switches, QoS, routers, wireless) for new sites and also for existing setup.
• Provide Level-2/3 support and troubleshooting to resolve issues.
• Maintain logs related to network functions, as well as troubleshoot the issues by capture the logs on the different tool.
• Manage the Production Plant and office Network of John Deere India and provide the maximum up-time Network.
• Design the Network for the new site and configure all network devices from scratch.
• Manage and work with the vendor for Network passive work of the new sites and also for the existing site of the client. 
• Manage cat-tool and take weekly configuration backup globally and perform the password change activity quarterly.
• Assume full responsibility for configuration and troubleshooting:

network support specialist Job Skills

For an network support specialist position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Network Administration
• Network Security
• TCP/IP Protocols
• Firewall Configuration
• Network Troubleshooting
• Computer Hardware
• Operating Systems
• Routing Protocols
• Wireless Networking
• Network Performance
• Network Monitoring
• Network Design
• Network Optimization
• Virtualization.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Time Management
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Strategic Thinking
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Computer Literacy
• Data Analysis
• Project Management
• Customer Service
• Presentation
• Written Communication
• Social Media
• Troubleshooting
• Quality Assurance
• Supervisory
• Risk Management
• Database Management
• Documentation
• Financial Management
• Visualization
• Business Acumen
• Process Improvement
• Relationship Management.

How to Improve Your network support specialist Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Jake Nelson

• Maintain and troubleshoot server hardware and software

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired..

• Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
• Keep job descriptions short but don't just list your jobs.
• Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your network support specialist Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Larry Davis

• Perform system back-ups, an disastor recovery operations
• Troubleshoot network an sytem issues
• Provide technicall support, an trainning to users
• Perform system back-ups, and disaster recovery operationss
• Resolve technical issues related too networks and systems
• Moniter system performance, and modify settings as needd
• Mange network security, includin firewalls an anti-virus
• Troubleshoot netwerk an system issuse
• Provide technicall support an trainin too users

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history..

• When explaining gaps in your employment section, start by being honest.
• Elaborate on the gap and show that you never stopped learning.
• Explain and elaborate any gap in your work history by highlighting new skills.

network support specialist Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an network support specialist position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

To the respected Microsoft Recruitment Team

As a Network Support Specialist with a proven track record of success in Information Technology (IT), I am excited to apply for the Lead Network Support Specialist position at Microsoft. I believe that my skills and expertise would make a valuable contribution to your team.

As someone who has always been driven by a desire to solve complex problems and make a difference in the world, I have pursued opportunities to learn and grow throughout my life. My experience in this field has equipped me with valuable skills such as Research and Collaboration that have planted in me a great work ethic. I am excited to apply these skills and my enthusiasm for Information Technology (IT) to the role and contribute to your organization's success.

I appreciate the opportunity to apply for the Lead Network Support Specialist position. I am committed to making a positive impact on the world, so I am thrilled about the opportunity to join your team and work towards achieving our shared goals for the betterment of everyone.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters

Contemporary

Professional

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Network Support Specialist Resume Example & Writing Guide

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Network support specialist resume sample.

A highly motivated and experienced Network Support Specialist with over 5 years of experience in providing technical support and maintaining network systems. Proficient in troubleshooting, resolving network issues, and maintaining network infrastructure to ensure optimal performance. Adept in managing multiple tasks and projects, both independently as well as part of a team.

• Network Administration
• Server Management
• LAN/WAN Design and Implementation
• Firewall Configuration
• Cisco Routers/Switches
• VPN Configuration and Support
• Antivirus and Malware Protection
• Wireless Networking
• Problem Solving and Troubleshooting

Professional Experience

Network Support Specialist

ABC Company, Anytown, USA

June 2018 – Present

• Provide technical support for over 500 users across 10 offices.
• Install, configure, and maintain LAN/WAN infrastructure, servers, and networking devices.
• Monitor network performance to ensure optimal functionality and troubleshoot and resolve any issues.
• Design and implement security policies and configurations, including firewalls and antivirus/malware protection.
• Assist with VPN configuration and support for remote users.
• Collaborate with team members to support the company’s overall IT infrastructure.

Network Administrator

XYZ Company, Anytown, USA

January 2015 – May 2018

• Managed the company’s network infrastructure, including Cisco routers/switches and wireless access points.
• Designed and implemented LAN/WAN networks to support the company’s growing needs.
• Configured and maintained network security, including firewalls and antivirus/malware protection.
• Performed network backups and disaster recovery procedures.
• Assisted with training and supporting end-users on network-related issues.

Bachelor of Science in Network Administration and Security

ABC University, Anytown, USA

Graduated May 2014

Focus on Your Achievements

Your resume should showcase what you've accomplished in your career. Instead of listing daily tasks, emphasize your achievements, demonstrating your value with real-world examples.

Network Support Specialist Resume Writing Guide

Introduction.

Are you ready to take the next step in your career as a network support specialist? Your first step should be to create a winning resume that showcases your skills and experience. A well-crafted resume can help you stand out from other applicants and land your dream job. Here's how to write a network support specialist resume that highlights your strengths and expertise.

1. Tailor Your Resume to the Job Description

Before you start writing your resume, read the job description carefully. Take note of the required skills and experience, and tailor your resume to match these requirements. Use keywords from the job description to ensure that your resume gets through any automated applicant tracking systems.

For example, if the job description mentions experience with Cisco switches, be sure to include your experience with Cisco switches in your resume.

2. Highlight Your Technical Skills

As a network support specialist, your technical skills are your most valuable asset. Make sure you highlight your technical expertise in your resume. List any certifications you hold, such as Cisco Certified Network Associate (CCNA) or CompTIA A+. Mention any experience you have with network protocols, security protocols, and network troubleshooting.

3. Showcase Your Professional Experience

Your professional experience section should be a summary of your work history and accomplishments. Highlight your experience in network support, network administration, and network troubleshooting. Quantify your achievements by including statistics or metrics that showcase your impact on the company.

For example, you could say: "Reduced network downtime by 25% by implementing new network security protocols."

4. Emphasize Your Soft Skills

While technical skills are important, soft skills are equally valuable in a network support specialist role. Soft skills include communication, collaboration, problem-solving, and time management. Emphasize your soft skills in your resume by providing examples of your abilities. For example, you could say: "Collaborated with cross-functional teams to implement a new network security solution."

5. Use a Simple and Clean Resume Format

Your resume should be easy to read and professional-looking. Use a simple and clean resume format that highlights your skills and experience. Use bullet points and short sentences to make your resume scannable. Avoid using graphics or images that could distract from the content.

• Stick to a clear and consistent font.
• Avoid using too many colors or fonts.
• Use plenty of white space to make your resume easy on the eyes.

A winning network support specialist resume communicates your technical skills, professional experience, and soft skills. Tailor your resume to the job description, highlight your technical and soft skills, and use a simple and clean resume format. By following these tips, you'll be well on your way to landing your dream job as a network support specialist.

Common Resume Writing Mistake

Including irrelevant information.

Your resume should only contain information that's relevant to the job you're applying for. Irrelevant information may distract the hiring manager from your important qualifications.

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Network Support Specialist Resume: Job Description, Sample & Guide

Create a standout network support specialist resume with our online platform. browse professional templates for all levels and specialties. land your dream role today.

Are you looking for a job as a Network Support Specialist? Our Network Support Specialist Resume Example will provide you with the information and tips you need to craft a compelling resume that will get you noticed by hiring managers. This example features an experienced network support specialist with a comprehensive understanding of network infrastructure and the ability to diagnose and resolve complex technical issues. It also provides helpful advice on how to highlight your technical skills, professional experience, and qualifications in a way that will make you stand out from the competition.

We will cover:

• How to write a resume , no matter your industry or job title.
• What to put on a resume to stand out.
• The top skills employers from every industry want to see.
• How to build a resume fast with our professional Resume Builder .
• What a resume template is, and why you should use it.

What does a Network Support Specialist do?

A Network Support Specialist is responsible for installing, configuring, troubleshooting, and maintaining network systems. This may include network hardware such as routers, switches, and firewalls as well as software such as operating systems, applications, and security programs. They are also responsible for user support, including setting up accounts, providing technical assistance, and configuring user settings. Additionally, they monitor network performance and security, and may be responsible for creating and updating documentation.

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What are some responsibilities of a Network Support Specialist?

• Troubleshooting network hardware and software issues
• Performing routine maintenance and upgrades on network hardware and software
• Configuring and testing routers and switches
• Installing, configuring and troubleshooting LANs, WANs, and other network related devices
• Monitoring network performance and security
• Assisting with network design and implementation
• Analyzing and resolving complex network problems
• Developing and documenting procedures for network maintenance and usage
• Providing technical support to users
• Keeping up-to-date with the latest networking technologies

Sample Network Support Specialist Resume for Inspiration

Name: John Doe Address: 123 Main Street, Anytown, NY 11111 Phone: (123) 456-7890 Email: [email protected]

Summary: Experienced Network Support Specialist with 5+ years of experience in the IT field. Possesses strong technical knowledge of network infrastructure, troubleshooting, and system security. Certified Network+ and CCNA. Fluent in English and Spanish.

Work Experience:

• Provide technical support to end-users for network and computer related issues.
• Configure, install, and maintain network infrastructure.
• Perform troubleshooting to resolve network issues, including latency, packet loss, and routing problems.
• Document network configurations and changes.
• Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Resolved customer complaints via phone, in person, or electronically.
• Installed and configured computer systems, networks, printers, and scanners.
• Bachelor of Science in Computer Science, Any University, Anytown, NY, 2013

Certifications:

Resume tips for Network Support Specialist

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Network Support Specialist resume tips. We collected the best tips from seasoned Network Support Specialist - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

• Highlight your technical experience and qualifications relevant to the role.
• Demonstrate your experience troubleshooting and resolving network issues.
• Showcase your communication and customer service skills.
• Include any certifications you have earned.
• Demonstrate your ability to work in a team, as well as independently.

Network Support Specialist Resume Summary Examples

A Network Support Specialist Resume Summary or Resume Objective is important for highlighting your relevant skills and experience to potential employers. It is a concise statement that outlines your career goals and accomplishments to show that you possess the technical skills and expertise needed to be successful in the role. It helps employers quickly identify why you're the best candidate for the open position and can make a positive first impression. For Example:

• Experienced Network Support Specialist with 8+ years of providing systems support, troubleshooting and maintenance. Skilled in resolving network issues, configuring routers and switches and managing network infrastructure.
• Highly organized and detail-oriented Network Support Specialist with 5+ years of experience in maintaining, troubleshooting and configuring network-related equipment.
• Network Support Specialist with 6+ years of experience in providing technical support to customers, maintaining and troubleshooting network issues.
• Motivated Network Support Specialist with 10+ years of experience in configuring routers, switches and other network-related hardware. Adept at resolving network issues and troubleshooting.
• Knowledgeable Network Support Specialist with 7+ years of experience in providing technical support and maintaining network infrastructure. Skilled in troubleshooting, configuring routers and switches and managing servers.

Build a Strong Experience Section for Your Network Support Specialist Resume

Building a strong experience section for a network support specialist resume is important because it allows you to demonstrate the valuable skills and knowledge you have gained in the field. Your experience section should be tailored to the specific job you are applying for, highlighting the tasks you have performed that are most relevant to the role. This will show prospective employers that you have the necessary skills to be successful in the position. Additionally, it will allow you to showcase the successes you have achieved in your past roles, demonstrating your capability as a network support specialist. For Example:

• Provided technical support to users in a Windows-based networked environment, including troubleshooting network connectivity and printer problems.
• Installed and configured network hardware such as routers, switches, and network printers.
• Deployed new computer systems, installed software and configured hardware for users.
• Monitored and maintained network services, equipment and devices.
• Performed troubleshooting to diagnose and resolve network problems.
• Performed software and hardware upgrades to maintain system performance.
• Provided technical assistance for network-related issues to end-users.
• Conducted system testing and implemented security measures to ensure system integrity.
• Provided assistance in resolving network related problems encountered by users.
• Maintained and updated documentation of network configurations, network diagrams and user accounts.

Network Support Specialist resume education example

Network Support Specialists typically need a bachelor's degree in computer science, information systems, or a related field. Additionally, they may need certifications, such as CompTIA's A+ and Network+ certifications, or vendor-specific certifications from Cisco or Microsoft. They should also possess a strong understanding of network hardware, software, and operating systems, as well as experience troubleshooting network problems and providing technical support. Here is an example of an experience listing suitable for a Network Support Specialist resume:

• B.S. in Computer Science, University of Florida, Gainesville, FL (2015 - 2019)
• A+ Certification from CompTIA, Certified Network Support Specialist (2019)
• Microsoft Certified Solutions Expert (MCSE) in Networking (2020)
• Cisco Certified Network Professional (CCNP) (2020)

Network Support Specialist Skills for a Resume

Adding skills to a Network Support Specialist Resume is important because it helps employers assess a candidate's ability and qualifications to perform the job. A strong skills section should include technical skills related to networking, such as knowledge of routers, switches, and other networking devices, as well as soft skills such as problem solving and customer service. It should also include any certifications or qualifications. By including these key skills, employers can get a better sense of a candidate's capabilities and experience. Soft Skills:

• Problem Solving
• Communication
• Organizational
• Time Management
• Customer Service
• Technical Knowledge
• Analytical Thinking
• Multi-tasking
• Troubleshooting
• Network Troubleshooting
• Network Security
• Network Design
• Network Administration
• Hardware Installation
• Software Maintenance
• Data Analysis
• TCP/IP Protocols
• LAN/WAN Setup
• Systems Monitoring

Common Mistakes to Avoid When Writing a Network Support Specialist Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

• Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
• Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
• Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
• Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
• Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
• Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
• Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Network Support Specialist resume

• In-depth knowledge of networking protocols, standards, and technologies.
• Expertise in troubleshooting and resolving network issues.
• Extensive experience in configuring and installing networking hardware, such as routers, switches, and firewalls.
• Strong understanding of LAN/WAN technologies and troubleshooting.
• Ability to analyze network performance and recommend upgrades and enhancements.
• Familiarity with various systems monitoring tools and techniques.
• Excellent communication and documentation skills.
• Ability to work independently or as part of a team.

Network Support Specialist Resume Examples

Writing a great network support specialist resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

Create your resume Select from 7 professional resume templates

If you're looking for inspiration when it comes to drafting your own network support specialist resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the network support specialist job you're after.

or download as PDF

Essential Components for a Network Support Specialist's Resume

A Network Support Specialist's resume is a critical document that showcases technical prowess, professional experience, and the capacity to maintain robust communication networks. An effective resume must articulate key elements such as personal details, career objectives, employment history, technical expertise, certifications, and educational background. Each section must be thoughtfully curated to highlight the candidate's problem-solving abilities and network troubleshooting skills. Let's delve into the various segments of a Network Support Specialist's resume, their significance, and how to optimize them.

1. Contact Information

Your Contact Information is the gateway for potential employers to reach out to you. It should be prominently placed, accurate, and up-to-date.

Include your full name, phone number, professional email address, and optionally, your LinkedIn profile. While a full home address is not mandatory, the city and state or country are usually sufficient.

• Ensure your name is clearly visible at the top.
• Provide a reliable phone number, such as a mobile number.
• Use a professional email address, ideally based on your name.

Linking your LinkedIn profile can offer employers quick access to additional details about your professional background.

2. Objective Statement

The Objective Statement serves as a concise introduction to your professional capabilities and should align with the job you're targeting. Highlight your technical skills and career goals, ensuring they reflect the requirements of the job posting.

For example: "Certified Network Support Specialist seeking a challenging role to leverage extensive experience in network setup, troubleshooting, and management, with a proven track record of enhancing IT infrastructure efficiency."

Related : Top Network Support Specialist Resume Objective Examples

3. Skills and Competencies

The Skills and Competencies section is where you list your technical abilities and soft skills relevant to network support roles.

• Technical Skills: Include proficiency in networking hardware and software, operating systems, and cloud services.
• Problem-Solving: Highlight your ability to diagnose and resolve network issues swiftly.
• Communication Skills: Emphasize your aptitude for explaining technical concepts to non-technical stakeholders.
• Analytical Skills: Showcase your capacity to analyze network performance and recommend improvements.
• Attention to Detail: Stress the importance of precision in identifying potential network issues.
• Customer Service: Mention your experience in providing end-user support and maintaining client relationships.
• Project Management: Note any experience in overseeing network-related projects.
• Certifications: List relevant certifications such as CompTIA Network+, CCNA, or MCSE.

Related : Network Support Specialist Skills: Definition and Examples

4. Work Experience

The Work Experience section chronicles your professional journey, emphasizing roles that have honed your network support skills.

List positions in reverse chronological order, detailing responsibilities and achievements. Use action verbs and quantify your successes to demonstrate your impact.

Include any significant projects or initiatives, and don't hesitate to mention transferable skills from non-network support roles that are relevant to the position.

5. Certifications and Training

Certifications and Training underscore your commitment to professional development and expertise in network support.

• Certifications: List certifications that validate your skills in network problem-solving, setup, and security management.
• Training: Detail any formal training programs or courses relevant to network support.
• Continuous Learning: Mention participation in webinars, workshops, or conferences that keep you abreast of the latest in network support.
• Vendor-Specific Training: Include any vendor-specific training you've completed.

List these credentials in reverse chronological order to highlight your most recent educational achievements.

Related : Network Support Specialist Certifications

6. Education Background

The Education Background section provides a snapshot of your formal education and any relevant coursework or achievements.

• Degree: Mention your highest degree and field of study.
• Certifications: Reiterate any certifications that complement your degree.
• Relevant Courses: List courses directly applicable to the network support role.
• Academic Achievements: Highlight honors, awards, or a high GPA.

Present your educational qualifications starting with the most recent.

7. References

While not typically included on the resume, References should be prepared and available upon request. Select professional contacts who can attest to your technical and interpersonal skills.

• Provide the reference's full name, job title, company, and relationship to you.
• Ensure you have their permission and provide their contact information.

Always express gratitude to your references and keep them informed about your job applications.

In summary, a well-crafted resume for a Network Support Specialist should effectively present your qualifications, experience, and readiness to tackle network challenges, supported by professional references when needed.

Related Resume Examples

• Network Support Engineer
• Network Support Technician
• Network Specialist
• Support Specialist
• Sales Support Specialist
• Customer Support Specialist

Resume of Network Support Specialist

Description

Kushal has strong knowledge of networking concepts and protocols, troubleshooting and resolving network issues. He is also familiar with concepts like stability and security of the network. With his new resume he is looking for roles as a network support specialist.

Related Categories

• Engineering
• Network Engineering

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Resume Skills and Keywords for Network Support Specialist

A Network Support Specialist is responsible for maintaining the stability, security, and performance of an organisation's network infrastructure. They monitor and troubleshoot network systems, including routers, switches, firewalls, and servers, to ensure smooth operation and minimise downtime. This involves diagnosing and resolving network connectivity issues, configuring and maintaining network equipment and software, and implementing security measures to protect against unauthorised access and data breaches. Additionally, Network Support Specialists collaborate with other IT team members to design and implement network upgrades and expansions, provide technical support to end-users experiencing network-related problems, and stay up-to-date with industry trends and advancements in networking technology to continually enhance network functionality and security.

Skills required for a Network Support Specialist role:

• Network Troubleshooting
• Network Protocols
• Network Technologies
• Hardware and Software Installation
• Network Monitoring and Analysis
• Documentation and Reporting
• Customer Service
• Problem-Solving
• Strong Communication
• Project Management
• Leadership Skills
• Adaptability

What recruiters look for in a Network Support Specialist resume: 

• Strong knowledge of networking concepts and protocols, including TCP/IP, DNS, DHCP, VLANs, and routing protocols.
• Experience with network hardware and software, such as Cisco, Juniper, Palo Alto, and Wireshark.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in network troubleshooting and diagnostic tools.
• Familiarity with network security principles and best practices.

What can make your Network Support Specialist resume stand out:

A strong summary that demonstrates your skills, experience and background in the network support

A dedicated Network Support Specialist with proficiency in diagnosing, troubleshooting, and resolving complex network issues. Adept in configuring and maintaining network hardware, software, and protocols to ensure optimal performance, security, and reliability of network infrastructure. Skilled in using network monitoring tools and analysis techniques to proactively identify and address potential issues before they impact operations of the organisation.

Targeted job description 

• Participate in on-call rotation to provide after-hours support for network emergencies.
• Provide technical support and assistance to end-users experiencing network-related problems.
• Document network configurations, procedures, and troubleshooting steps.
• Install and configure network hardware and software, including routers, switches, and firewalls.
• Implement and enforce network security policies and procedures to protect against unauthorised access and data breaches.
• Collaborate with other IT team members to design and implement network infrastructure upgrades and expansions.

Related academic background 

BCA at UPES, Dehra Dun | Pursuing

12th Standard at 87% Cambridge School CBSE, Dehra Dun | 2022

Sample Resume of Network Support Specialist in Text Format

KUSHAL GUPTA

Network Support Specialist 

+91-9953776253 | [email protected] |Dehra Dun, India

SUMMARY 

EMPLOYMENT HISTORY

Intern-Network Support Specialist at Wipro from Aug 2023 - Present | Dehra Dun

• Providing technical support and assistance to end-users and IT staff regarding network-related issues, including connectivity problems, network outages, and performance issues.
• Troubleshooting and resolving network hardware and software issues, such as routers, switches, firewalls, and wireless access points, in a timely and efficient manner.
• Monitoring network performance and analysing network traffic to identify and address potential bottlenecks, security threats, or performance degradation.
• Configuring and maintaining network devices and equipment, including routers, switches, firewalls, and load balancers, to ensure optimal performance and security.
• Collaborating with network engineers and other IT staff to plan and implement network upgrades, expansions, and improvements as needed.

VOLUNTEERING

• Assisting at hospitals, clinics, or healthcare facilities to assist staff with administrative tasks, provide comfort to patients, or support healthcare initiatives in underserved communities.
• Volunteering with disaster relief organisations to assist with emergency response efforts, distribute supplies, or provide support to affected communities during natural disasters or humanitarian crises.

CERTIFICATIONS

• Cisco Certified Network Associate (CCNA)
• Certified Network Computer Technician (CNCT)

Network Troubleshooting | Network Protocols | Network Technologies | Security | Hardware and Software Installation | Network Monitoring and Analysis | Documentation and Reporting | Customer Service | Problem-Solving | Strong Communication

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Network Specialist Resume Examples

Writing a resume for a network specialist position is a challenging task. You need to make sure you present yourself in the best possible light to employers who are often looking for highly specialized technical skills. A great way to make sure you get it right is to use a network specialist resume writing guide. In this guide, you’ll learn how to create a resume that highlights your skills and experiences, and provides employers with the information they need to understand why you are the perfect fit for their organization. You’ll also have access to example resumes to help guide you in the process. Use this guide and the samples provided to create an impressive resume that will help you stand out from the competition.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

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Network Specialist

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am a Network Specialist with 10+ years of experience in providing technical support and expertise related to network systems, hardware and software. I am adept at troubleshooting, problem- solving and finding solutions to complex network issues. My previous experience has spanned across multiple industries, with a specialty in enterprise networks and virtualization. I have a strong background in managing network architectures, and am a certified expert in administering and configuring Cisco products and technologies.

Core Skills :

• Network Configuration and Administration
• Network Troubleshooting
• Network Security
• Network Design and Architecture
• Enterprise Networks and Virtualization
• Cisco Products and Technologies
• Windows Operating Systems
• Server and Storage Systems

Professional Experience :

Network Specialist, ABC Corporation, 2015- Present

• Develop and implement network solutions for enterprise architecture and virtualization
• Design and administer network systems to meet business requirements
• Diagnose, troubleshoot and resolve network issues in a timely and efficient manner
• Monitor and optimize network performance to ensure uptime and security
• Provide technical support to clients and co- workers
• Configure and maintain Cisco products, such as routers, switches, firewalls and wireless access points

Network Administrator, XYZ Corporation, 2012- 2015

• Managed network operations and monitoring to ensure smooth network operations
• Configured and maintained network solutions such as routers, switches, and firewalls
• Implemented security processes and protocols to protect network from outside threats
• Administered Windows server systems and storage systems
• Assisted in troubleshooting and resolving technical issues

Education :

Bachelor of Science in Computer Science, University of Technology, 2009- 2012

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Network Specialist Resume with No Experience

A recent college graduate with a strong academic foundation in networking and information technology, looking to break into the field of Network Specialists.

• Knowledge of network topologies, protocols and services
• Understanding of network security concepts
• Ability to troubleshoot and diagnose network issues
• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Proficient in the use of Windows OS, Linux OS and Cisco IOS

Responsibilities

• Monitor and maintain network infrastructure
• Perform security audits and penetration tests
• Configure routers and switches
• Troubleshoot and resolve network issues
• Provide technical support to users
• Monitor network traffic and performance
• Develop and implement network policies and procedures

Experience 0 Years

Level Junior

Education Bachelor’s

Network Specialist Resume with 2 Years of Experience

A dedicated and experienced Network Specialist with two years of experience in the Information Technology sector. A deep understanding of networking systems, troubleshooting, and problem- solving as well as a flair for customer service. Skilled in installing and configuring computer networks, diagnosing and resolving hardware/software faults and providing technical support. In- depth knowledge of IP addressing and subnetting, LAN/WAN technologies, DNS and DHCP.

• Network Design and Configuration
• LAN/WAN Technologies
• Routing Protocols
• IP Addressing/Subnetting
• Network Performance Monitoring
• Troubleshooting and Problem- Solving
• Customer Service

Responsibilities :

• Installing, configuring, and maintaining computer networks.
• Troubleshooting and resolving network faults.
• Monitoring network performance and maintaining logs.
• Designing and implementing network security measures.
• Updating network systems and software.
• Ensuring compliance with customer service standards.
• Performing regular maintenance and testing on networking equipment.
• Providing technical support for users.
• Providing training and guidance to other team members.

Experience 2+ Years

Network Specialist Resume with 5 Years of Experience

Highly experienced Network Specialist with 5 years of expertise in managing, troubleshooting, and providing support for both local and wide area networks. Skilled in configuring, installing, and monitoring routers, switches, and firewalls while adhering to industry best practices. Proven track record of implementing and supporting network solutions that improve efficiency and reliability.

• Network Infrastructure Design
• Router and Switch Configuration
• Firewall Installations
• Network Monitoring
• Network Maintenance
• Cloud Networking
• Network Optimization
• Configured, installed, and maintained a wide range of network hardware and software.
• Monitored network performance, diagnosed and resolved problems.
• Implemented and managed network security solutions.
• Installed, configured and maintained firewalls, routers and switches.
• Designed and developed network infrastructure solutions.
• Performed system maintenance and upgrades.
• Provided technical support for users.
• Troubleshooted and resolved network related issues.
• Optimized network performance.
• Performed network backups and disaster recovery operations.

Experience 5+ Years

Level Senior

Network Specialist Resume with 7 Years of Experience

A highly dedicated and organized Network Specialist with 7 years of experience in providing technical support and expertise to clients. Experienced in network design, implementation and troubleshooting of various systems. Skilled in the installation, configuration and maintenance of hardware and software components of various IT systems. Proven to be a reliable team member who is able to work autonomously and handle multiple tasks simultaneously.

• Network Design
• Network Administration
• Hardware and Software Installation
• Configuration and Maintenance
• Troubleshooting
• Technical Support
• Problem Solving
• Data Analysis
• Provided technical support and expertise to clients
• Designed and implemented IT networks
• Installed and configured hardware and software components
• Maintained and monitored IT network systems
• Resolved network related issues and problems
• Performed data analysis to identify and troubleshoot problems
• Assisted in the development and installation of new hardware and software
• Provided training to users on the use of IT systems and networks

Experience 7+ Years

Network Specialist Resume with 10 Years of Experience

Highly experienced Network Specialist with 10 years of experience providing technical support and problem- solving assistance for clients in the telecommunications industry. Skilled in troubleshooting hardware and software issues on a variety of network systems, as well as maintaining and optimizing network performance. Adept at analyzing network faults and developing solutions to improve performance, reliability and security. Experienced in maintaining records for network performance and updating network configurations.

• Network Configuration
• Network Performance
• Server Administration
• Security Implementation
• Documentation
• Configured, maintained, and monitored various network devices, including routers, switches, and firewalls
• Diagnosed and resolved network connectivity issues
• Developed and implemented network security solutions
• Implemented network upgrades and changes
• Optimized network performance and security
• Ensured network reliability, availability, and performance
• Monitored network for malicious activities
• Developed and updated network documentation
• Assisted with training users in network and system usage
• Provided technical support to end- users via phone, email, and in- person

Experience 10+ Years

Level Senior Manager

Education Master’s

Network Specialist Resume with 15 Years of Experience

Highly experienced and skilled Network Specialist with 15 years of experience in designing, installing, configuring, and maintaining computer networks. Skilled in troubleshooting network issues, configuring routers, switches, and firewalls. Expert in data protection and data security solutions. Proven ability to work with both local and remote teams for effective network and data solutions.

• Network Design and Administration
• Data Security Solutions
• Data Protection Solutions
• Router, Switch and Firewall Configuration
• LAN and WAN Management
• VPN and Remote Access Solutions
• Systems and Network Documentation
• Design and implement complex network solutions
• Install, configure, and maintain local and wide area networks
• Configure and maintain routers, switches, and firewalls
• Implement data security solutions
• Implement data protection solutions
• Monitor and maintain LAN and WAN connections
• Manage and configure VPN and remote access solutions
• Create and maintain documentation of systems and network configurations

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Network Specialist resume?

A Network Specialist resume should include a summary of the candidate’s experience and qualifications in the field of networking. It should also include a list of technical skills that the candidate possesses.

Below are some essential components that a Network Specialist resume must include:

• Summary of Qualifications: Include a brief overview of the candidate’s skills and knowledge in the field of networking.
• Technical Skills: List the technical skills, such as hardware and software, that the candidate has mastered.
• Experience: Provide an overview of the candidate’s experience in the field of networking, such as working with routers or switches, troubleshooting network issues, or managing network security.
• Education: Highlight any educational background related to networking, such as certifications or degrees earned.
• Certifications: Include any relevant certifications, such as Cisco Certified Network Professional (CCNP) or CompTIA Network+ certification.
• Personal Projects: Describe any personal projects related to networking, such as setting up a home network.
• Awards/Achievements: Include any awards or other achievements related to networking.

By including these components in a Network Specialist resume, the candidate can showcase their experience and qualifications to employers and increase their chances of getting hired.

What is a good summary for a Network Specialist resume?

A Network Specialist resume should contain a summary of the job seeker’s experience in network infrastructure and systems development. This should include knowledge of network protocols, network architecture, router configuration, network security, and network analysis. It should also highlight the job seeker’s troubleshooting and problem-solving skills, as well as any certifications or experience working with certain network software. Additionally, the summary should speak to the individual’s ability to work independently and collaboratively, as well as their motivation and commitment to their job.

What is a good objective for a Network Specialist resume?

A Network Specialist is a professional with expertise in managing computer networks. They are responsible for deploying, maintaining, and troubleshooting networks to ensure they are functioning properly. A strong Network Specialist resume should demonstrate technical knowledge, organizational skills, and a strong customer service focus.

To help you write a strong Network Specialist resume, here are some objectives that should be included:

• Develop, install, configure, and maintain local and wide area networks
• Monitor network performance and ensure security protocols are in place
• Identify and resolve any network-related issues
• Create and maintain documentation for network configurations
• Provide technical support for internal and external customers
• Train staff on network operations and maintenance
• Research and implement new technologies to increase network performance and security
• Maintain a working knowledge of industry trends and developments

How do you list Network Specialist skills on a resume?

When creating a resume for a Network Specialist position, it is important to showcase your relevant skills to potential employers. To show off your abilities, include key Network Specialist skills on your resume. This can be done by listing relevant technical skills, industry software knowledge, and experience in problem-solving.

Below is a list of skills to include when writing a resume for a Network Specialist role:

• Knowledge of hardware, software, and network protocols: As a Network Specialist, you need to have a good understanding of hardware, software, and network protocols. Include any certifications you have in these areas to demonstrate your knowledge.
• Experience with troubleshooting: Troubleshooting is a key skill for Network Specialists. Showcase your ability to quickly identify and solve network issues by including examples of successful troubleshooting projects on your resume.
• Ability to manage multiple networks: Network Specialists need to be able to manage multiple networks simultaneously. Showcase your ability to do this by including examples of successful multi-network management projects.
• Knowledge of industry software: Organizations use a wide range of software to manage their networks. Showcase your knowledge of industry software such as Cisco, Microsoft, Juniper, and HP by including any relevant certifications or training you have in these areas.
• Technical writing and documentation skills: Network Specialists need to be able to create technical documents and diagrams for the networks they manage. Include any experience you have with technical writing and creating diagrams on your resume.

By including these Network Specialist skills on your resume, you can show potential employers that you have the abilities and experience necessary to be successful in the role.

What skills should I put on my resume for Network Specialist?

As a Network Specialist, you need to demonstrate a variety of skills and experience to stand out from other job candidates. When crafting your resume for this role, it is important to highlight the qualifications that make you the ideal candidate. Here are a few skills to consider including on your resume for a Network Specialist position:

• Network Installation: Network Specialists are responsible for the installation and maintenance of computer networks. This includes setting up hardware, software and security systems. List any experience you have with network installation on your resume.
• Troubleshooting: Network Specialists need to be able to troubleshoot any issues that may arise with the network. This requires strong problem-solving skills and a keen eye for detail. Be sure to include any experience you have with troubleshooting on your resume.
• Network Security: Network Security is an important responsibility of a Network Specialist. You should be able to set up security systems and stay up-to-date on the latest security protocols. Add any experience you have with network security to your resume.
• Communication: Network Specialists need to be able to communicate complex technical concepts to a variety of audiences. Showcase your communication skills on your resume to demonstrate that you have the ability to effectively explain technical concepts to others.
• Technical Knowledge: Network Specialists must have a strong knowledge of different computer systems, networks, and security systems. Showcase any certifications or technical knowledge you have on your resume to demonstrate your skills in this area.

By highlighting these skills on your resume, you can show employers that you have the qualifications and experience to be an effective Network Specialist.

Key takeaways for an Network Specialist resume

Writing a resume as a network specialist can be a daunting task. After all, it’s a highly specialized field and you need to make sure that your resume reflects your experience and knowledge. To help you get started, here are some key takeaways for an network specialist resume:

• Highlight Your Certifications: Certifications are a great way to showcase your expertise and knowledge in the field. Make sure that your certifications are listed prominently on your resume.
• Showcase Your Achievements: Your resume should reflect the successes that you’ve achieved in your career. Include awards, recognitions, and other successes that you’ve earned throughout your career.
• Include Relevant Job Experience: Make sure that all of the job experience you’ve had is relevant to being a network specialist. If you’ve had previous experience in a related field, include that as well, as it can be beneficial in showing your experience and knowledge.
• Highlight Your Skills: Include any special skills you may have, such as knowledge of specific software or hardware. This can be a great way to showcase your expertise and capabilities.
• Use Keywords: Make sure that your resume includes relevant keywords that employers may be searching for. This can help make sure your resume is seen and found by employers.

By following these key takeaways, you can create a resume that is sure to stand out to employers and help you get the job you want.

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Network Support Technician resume examples for 2024

A network support technician resume should highlight technical support, customer service, and network troubleshooting experience. As Oriehi Destiny Anyaiwe , Assistant Professor at Lawrence Technological University, puts it, "Attitude. Anyone can memorize a programming language and have a perfect syntax, but if you cannot find your way out of a paper bag you do the company no good." In addition, Lisa Sietstra , Career Services Manager at Grantham University, advises job seekers to include quantifiable data in their statements and connect the dots for recruiters and hiring managers to show that they can immediately contribute to the team.

Network Support Technician resume example

How to format your network support technician resume:.

• Use the same job title on your resume as the one in the job application. For example, 'Network Support Technician'.
• In the work experience section, highlight your accomplishments such as 'Maximized customer support by monitoring ticket flow and escalations, minimizing network outage' or 'Designed, implemented, and administered Linux and Windows server environments'.
• Aim to fit your resume on one page, focusing on relevant experience and achievements for network support technician roles.

Choose from 10+ customizable network support technician resume templates

Choose from a variety of easy-to-use network support technician resume templates and get expert advice from Zippia’s AI resume writer along the way. Using pre-approved templates, you can rest assured that the structure and format of your network support technician resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Network Support Technician resume format and sections

1. add contact information to your network support technician resume.

Network Support Technician Resume Contact Information Example # 1

Dhruv Johnson

[email protected] | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

2. Add relevant education to your network support technician resume

Your resume's education section should include:

• The name of your school
• The date you graduated ( Month, Year or Year are both appropriate)
• The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

• Academic awards (Dean's List, Latin honors, etc. )
• GPA (if you're a recent graduate and your GPA was 3.5+)
• Extra certifications
• Academic projects (thesis, dissertation, etc. )

Other tips to consider when writing your education section include:

• If you're a recent graduate, you might opt to place your education section above your experience section
• The more work experience you get, the shorter your education section should be
• List your education in reverse chronological order, with your most recent and high-ranking degrees first
• If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Network Support Technician Education

Network Support Technician Resume Relevant Education Example # 1

Master's Degree In Management 2014 - 2015

Strayer University Washington, DC

Network Support Technician Resume Relevant Education Example # 2

Bachelor's Degree In Information Technology 2009 - 2012

Rutgers, The State University of New Jersey New Brunswick, NJ

3. Next, create a network support technician skills section on your resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

• Include 6-12 skills, in bullet point form
• List mostly hard skills ; soft skills are hard to test
• Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example of skills to include on an network support technician resume

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

A router is a device that gives a computing device the capability to connect to the internet and transfer data between different devices whether at a home or office. It may include several network ports to connect many devices at one go.

UNIX is a computer operating system that was first created in the 1960s and has been constantly updated since then. The operating system refers to the set of programs that enable a machine to function. It is a multi-user, multi-tasking device that works on computers, laptops, and servers. UNIX systems also have a graphical user interface (GUI), similar to Microsoft Windows, that makes it simple to use.

Top Skills for a Network Support Technician

• Troubleshoot , 8.7%
• Technical Support , 6.4%
• Customer Service , 6.3%
• Network Support , 6.0%
• Other Skills , 72.6%

4. List your network support technician experience

The most important part of any resume for a network support technician is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of network support technicians" and "Managed a team of 6 network support technicians over a 9-month project. "

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

• Worked with Microsoft Corporation on security patches and fixes.
• Supported up to 150 Intel Servers, running MS Windows NT/2000.
• Developed & wrote procedure for implementing network solution, while recommending hardware and software integration methodology based on vendor SLA.
• Monitored switch activity by accessing network routers and identifying and isolating issues.
• Deployed a new data network that replaced the current network hosted by AT&T.
• Acted in the capacity of Key Account Manager/Point Person for each company's logistics and distribution fulfillment.
• Informed customers of shipment discrepancies and aided in providing necessary documentation needed to clear shipments through customs.
• Conducted daily operations, transportation, marketing, communications, public relations and social media development.
• Conducted extensive Internet research on competitors and potentials acquisitions, resulting in sales leads and more business revenue.
• Provided support and configuration to corporate network for remote users using VPN.
• Configured hardware/software for VPN networking.
• Tested all County Portfolio Applications in a Windows XP Test Environment in order to deploy Windows XP to county users.
• Conducted server and network component installation, configuration, and troubleshooting.
• Ensured LAN connectivity and quick resolution of desktop/network problems.
• Configured and set up new and existing laptops, desktops, engineering workstations, mobile broadband cards and BlackBerry devices.
• Communicated with consumers and businesses in choosing correct wireless plans and equipment for their needs and budget.
• Developed the business case and obtained senior leadership (including CTO for Verizon Wireless) buy-in for this project.
• Utilized various surveillance systems and tools in order to ensure the most efficient and effective use of network capacity.
• Performed trend analysis for ADSL network infrastructure usage and efficiency.

5. Highlight network support technician certifications on your resume

Specific network support technician certifications can be a powerful tool to show employers you've developed the appropriate skills.

If you have any of these certifications, make sure to put them on your network support technician resume:

• CompTIA Network+
• Network 5 Certification
• Cisco Certified Network Associate (CCNA)
• Security 5 Certification
• Certified Network Computer Technician (CNCT)
• Cisco Certified Network Associate Security (CCNA)
• Master Certified Electronics Technician (CETma)
• CCNP Service Provider Operations (CCNP)
• Cisco Certified Entry Networking Technician (CCENT)
• Computer Service Technician (CST)

6. Finally, add an network support technician resume summary or objective statement

A resume summary statement consists of 1-3 sentences at the top of your network support technician resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to emphasize skills and experiences that feature in the job description.

Common network support technician resume skills

• Troubleshoot
• Technical Support
• Customer Service
• Network Support
• Desk Support
• Network Printers
• Workstations
• Network Troubleshooting
• Software Issues
• Software Support
• Windows Server
• User Accounts
• Network Equipment
• Network Connectivity Issues
• Trouble Tickets
• Computer System
• Remote Support
• Network Security
• Customer Support
• Network Hardware
• Network Infrastructure
• Network Devices
• Microsoft Windows
• Software Problems

Network Support Technician Jobs

Links to help optimize your network support technician resume.

• How To Write A Resume
• List Of Skills For Your Resume
• How To Write A Resume Summary Statement
• Action Words For Your Resume
• How To List References On Your Resume

Updated April 25, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Network Support Technician Resume Sample

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Work Experience

• Executes procedures and policies to accomplish more efficiently and effectively the department’s operational mission with emphasis on the integration of information management disciplines in the operational activities
• Ensures project’s compliance with government guidelines as specified within the contract
• Demonstrating knowledge of various types of computer hardware, software, and operating systems to include: Honeywell Vindicator IDS/ACS Servers and WISE workstations, and CCTV System servers
• Workable knowledge iMaint software
• Common office machinery, including copiers, fax machines, and computers
• Working harmoniously with others
• Applications software systems such as the Microsoft Office Suite
• Network server management and software such as Windows server
• Network Security, Network Management/Monitoring
• LANs, WANs, Wireless LANs
• Common Best Practices for securing LANs, WANs, Wireless LANs
• Operating and maintaining all installed networking resources (routers, switches, firewalls, Network Management Systems, etc.)
• Performing assigned tasks with minimal supervision
• Assist and implement daily adds, moves, and changes, including cabling infrastructure, and hardware (Racks, WIC’s, Patch Panels, Copper & Fiber Hardware)
• Maintain service requests status in the company’s service request tracking system
• Strong working knowledge of wireless technologies, application/software support, IP routing and WAN/LAN infrastructure
• Manage a small team of field technicians
• Work closely with the Calgary IT Infrastructure team
• Generate and maintain technical and end-user documentation
• Be prepared to travel to field locations as necessary
• Knowledge of Microsoft Service Center Configuration Manager (SCCM) function and support
• Installation of sector layer 1 software applications
• Experience with successfully troubleshooting a variety of hardware, software and network issues
• Desire 5+ years of experience as a Desktop Support technician
• Knowledge and troubleshooting experience of Microsoft products (Outlook, Excel, Word etc)
• Worked on Desktop refreshes to Win 7 or later versions

Professional Skills

• Excellent time management, multitasking, and prioritization skills
• Excellent customer service and strong communication skills
• Strong problem-solving and computer skills
• Excellent verbal and written communication skills. Patient, courteous and friendly phone demeanor
• Customer service oriented. Strong interpersonal skills. Ability to multi-task
• Good communications and interpersonal skills, with the ability to work effectively in a team environment and with the campus community
• Tier 1 computer troubleshooting skills

How to write Network Support Technician Resume

Network Support Technician role is responsible for troubleshooting, customer, software, training, integration, database, security, telecommunications, wireless, analysis. To write great resume for network support technician job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Network Support Technician Resume

The section contact information is important in your network support technician resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Network Support Technician Resume

The section work experience is an essential part of your network support technician resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous network support technician responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular network support technician position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Network Support Technician resume experience can include:

• Considerable experience in Information Technology, with a strong focus of Voice and Data Network IT Engineering experience
• Demonstrated experience in troubleshooting techniques
• Logging, prioritizing, categorizing and escalating of tickets in the service desk software tool
• Experience in installing and connecting networking devices and end systems (10%)
• Experience supporting ethernet networks including vLAN, switch, and network routing equipment
• Strong background in repairing and maintaining complex electronic equipment

Education on a Network Support Technician Resume

Make sure to make education a priority on your network support technician resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your network support technician experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Network Support Technician Resume

When listing skills on your network support technician resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical network support technician skills:

• Work effectively on a team and harmoniously with staff, fellow employees and user community
• One or more years of prior computer experience
• Experience: 4+ years relevant experience in companies of comparable size and organizational complexity
• Solid troubleshooting techniques including testing, diagnosing, analyzing and identifying troubles in the network
• Previous experience using various operating systems, including Windows 98, NT, 2000, ME, XP, and Windows 7
• Experience supporting Microsoft Operating Systems, Microsoft Office and networking protocols in a large corporate environment

List of Typical Experience For a Network Support Technician Resume

Experience for pc / network support technician resume.

• Telecommunications and/or IP Network experience
• Act as a lead and mentor to less experienced staff members
• Experience with electronic equipment and electronic principles
• Experience with telecommunication and/or network installations
• Operate and understand support equipment such as laptops, VOM, network scanners, cable toner and inductive amplifiers
• Monitoring network infrastructures and performing troubleshooting techniques

Experience For Voice & Data Network Support Technician Resume

• Ensuring SLAs are met and identifying trouble areas that could negatively impact the ability to maintain SLAs
• Documenting activities in Solar Winds as part of day-to-day operations and to support Service Level Agreements and key performance indicators
• Knowledge of encryption and antivirus software (e.g. Sophos)
• Certifications: Cisco certification; DoD 8570-01-M, IAT Level II Certification: Security+, GSEC acceptable, SCNP acceptable, SSCP acceptable
• Support and troubleshoot application software
• Perform Microsoft Windows user profile migrations and workstation configuration maintenance
• Maintain inventory of hardware and log of support calls in the companies help desk management system
• Utilize approved vendor utilities for analysis, diagnostics & asset tracking (e.g., Active Directory, Microsoft System Center Configuration Manager, enterprise antivirus & security products, Microsoft Remote Desktop)
• Track and document diagnostic results and installation instructions

Experience For Computer Network Support Technician Resume

• Provide support for Telecommunications and mobile devices (e.g., provides support for conference calling, video conferencing & web-based conferencing; supports conference phones, audio visual equipment, and Microsoft Lync)
• Assist in the ordering of parts and hardware
• Evaluate new versions of software and hardware
• Knowledge of electrical fundamentals and theory applied in accordance with federal and state codes
• Make non-routine repairs through the use of electronic knowledge and application of creative solutions
• Fabricate or build special electronic instruments, devices and equipment for operational programs
• Safely, frequently, and independently move and handle up to 50 lbs
• Provides support for various communications equipment (routers, switches, hubs, terminal servers, wireless access points, VPN concentrators, and UPS) and circuits in the network while providing on call coverage on a monthly rotation cycle
• Knowledge of network technology concepts and experience, especially Ethernet & VOIP

Experience For Vsat Network Support Technician Resume

• Perform OS and software upgrades on network infrastructures
• Clear communication of technical solutions in a user-friendly, professional manner
• Assist Network Technicians and Desktop Technicians as necessary
• Provide case status updates and reports to management and end users
• Establish and implement network policies, procedures and standards and ensures their conformance with information systems and company’s objectives
• Make changes in accordance with change and configuration management processes, within the prescribed process timelines
• Maintain networks in accordance with applicable Defense Information System Agency (DISA) Security Technical Implementation Guides (STIGs), DoD/USTRANSCOM guidance, and commercial best security and engineering practices
• Install and maintain the network transport medium (i.e., fiber, wireless, copper) to include user access drops at their desks

Experience For Desktop / Network Support Technician Resume

• Operate, proactively monitor, and maintain network connectivity within and between USTRANSCOM buildings, other Scott AFB buildings (as designated by the Government), Senior Officer Quarters, and network extensions to off-site locations (currently there are ten [10]) as assigned
• Perform cryptographic circuit maintenance as required
• Minimize disruption of day-to-day operations for planned upgrades IAW the USTRANSCOM ASI process
• Provide support for Domain Name Server (DNS) and Simple Mail Transfer Protocol (SMTP) capability for classified and unclassified networks to support USTRANSCOM
• Maintain inbound and outbound SMTP Gateway servers to support email traffic to and from the unclassified TRANSCOM.MIL/USTRANSCOM.MIL and classified TRANSCOM.SMIL.MIL / USTRANSCOM.SMIL.MIL domains
• Configure and manage Internet Protocol (IP) address space and VLANs, issue IP addresses for new equipment/workstations and troubleshoot IP address issues with outside agencies

Experience For Senior Network Support Technician Resume

• Configure and maintain USTRANSCOM Commander’s Travel Kits that provide both classified and unclassified network capability over broadband, Integrated Services Digital Network (ISDN), and internet connections while on the road
• Experience with documenting technical issues
• Management and validation of Cisco ISE and Client configuration
• Implementing policies and standards relating to the Computershare Data and Voice Network environment and ensuring adherence to security procedures
• Willing to work any existing shift

Experience For Infrastructure & Onsite Services Network Support Technician Resume

• Working with customers, peers and management on technical solutions (10%)
• Interconnecting network infrastructure
• Configuration of Network switches and routers including VLAN management and routing
• Basic level of cabling and infrastructure knowledge and troubleshooting (20%)
• Technical phone support, documenting problem resolution in our help desk ticketing system (30%)
• Assist with the networking aspects of various projects as the need arises
• Provide technical investigation into network related issues, including the use of network analyzers and other diagnostic tools

Experience For Network Support Technician Senior Resume

• Maintain documentation including change management documentation for all hardware and software modifications
• Participate in a collaborative environment with an integrated team of Government and contractor personnel executing multiple, complex projects
• Provides advanced technical support for networking across multiple vendor products (F5, Extreme, Cisco, juniper, Checkpoint, Fortinet, Meru)
• Implement approved network centric service requests within ten (10) business days of approval, provided the necessary hardware is available
• Respond to service desk incident and request fulfillment actions
• Provide support on an on-call basis after duty hours with a two (2) hour response time to begin work
• Research and assess new threats and security alerts, and recommend remedial actions to ensure network security design is resilient enough to deal with the latest threats and attacks scenarios
• Experience of desktop support
• Day to day monitoring of the Arcadia networks using Solarwinds, Ipanema and Dynatrace

Experience For Onsite Network Support Technician Resume

• Periodic security assessment of the group Wireless Infrastructure
• Install, configure, test, and troubleshoot wired and wireless devices (20%)
• Knowledge of Microsoft Windows 7 and 10
• Familiarity with routers, switches and network elements of frame, Ethernet and fiber networks
• Learn network design,

Experience For Tier Telecom / Network Support Technician Resume

• Assist with installation of terminals and associated hardware
• Desktop/laptop repair and replacement
• Travel desktop support for remote News events
• ENPS production software support
• Configure IOS and Android phones
• Basic knowledge of Apple platforms

List of Typical Skills For a Network Support Technician Resume

Skills for pc / network support technician resume.

• Skill in troubleshooting, analysis and problem solving
• Enterprise knowledge and experience of service provider network solutions including Virtual LAN, WAN and VPN technologies
• Experience leading a small project team
• Five (5) years’ experience in computer operations and maintenance, including
• Knowledge and experience with basic computer networking concepts and fundamentals
• Obtain and maintain a valid driver’s license with an acceptable driving record
• Experience in DC low voltage wiring applications

Skills For Voice & Data Network Support Technician Resume

• Install, operate, maintain, monitor, manage, and troubleshoot USTRANSCOM’s classified and unclassified networks (e.g., routers, switches, cabling, etc)
• Solid knowledge of Microsoft desktop systems (Windows 7 and above as well as familiarity with legacy Windows OS’)
• Phone support experience
• Enterprise knowledge and experience of service provider network solutions including LAN, WAN and VPN technologies
• Experience with all transport and routing protocols with emphasis on BGP and OSPF
• BGP with route reflector, OSPF, MPLS, GRE, IPSec experience
• Experience with Cellular and Wireless Networks, WAN acceleration, Firewall's / Security configuration, and server configuration
• Experience with IT Support systems

Skills For Computer Network Support Technician Resume

• Bachelors in IT or related field or equivalent work experience in leu of educational requirements, and/or certifications
• Previous experience with Symantec Backup Exec 2010 or newer
• Four (4)+ years relevant experience in companies of comparable size and organizational complexity
• Experience with relational database applications
• Experience with electronic door access hardware installations
• Experience on a Service Desk or Help Desk
• A very strong and dedicated work ethic
• Troubleshooting Network Cabling to include Cat-5, 5e and 6
• Managing Internal and Guest WiFi infrastructure including configuration

Skills For Vsat Network Support Technician Resume

• Having basic knowledge of computer issues, internet issues, password resets. email issues, and how to follow run books for escalated issues
• Patching copper and fiber to switches and routers
• Installing network infrastructure
• An in-depth or High level understanding of the many of the following technologies
• Operational upgrades, troubleshooting, network monitoring, network analysis, and process improvement
• 1) In designing and managing both LAN and WAN
• Capable of working independently and capable of working critical issues until closure

Skills For Desktop / Network Support Technician Resume

• Technical understanding of network protocols and services including: TCP/IP, FTP, DNS, DHCP
• In IT, at least 3 years supporting end users and end user computing
• Provide help desk support including telephone coverage and troubleshooting at users’ desks
• Support upgrading and repairs of PC hardware and troubleshooting of PC software
• General understanding of the mechanical workings of doors and locking devices
• Installs, configures and tests new and updated releases, patches, hotfixes and service packs of end-user software systems and computing equipment

Skills For Senior Network Support Technician Resume

• Advises, trains, and assists users on how best to utilize system and ensures installation of desktop hardware and software according to established standards
• Coordinate the installation of all necessary cabling and equipment for the provision of data/voice communications
• Assists in the installation and troubleshooting of routers, switches and other network equipment
• Assist Network Manager in the following
• Application Systems Interoperability Testing and Integration
• Relevant technical networking certifications
• DoD 8570 Information Assurance Training (IAT) Level I (Security, SSCP, or GSEC) Certification

Skills For Infrastructure & Onsite Services Network Support Technician Resume

• Obtain within 90-days of hire Information Assurance Training (IAT) Level II (Security, SSCP, or GSEC) Certification in accordance with DoD 8570.01M
• Knowledge of basic programming commands and Oracle based systems
• Knowledge of storage arrays, backup and replication solutions, monitoring systems
• Provides advanced technical support for networking across multiple vendor products (F5, Extreme, Cisco, juniper, Checkpoint, Fortinet, Meru),
• Be on-call during evenings and weekends, as needed

Skills For Network Support Technician Senior Resume

• Execute and interpret hardware diagnostics and network troubleshooting
• Install and configure approved hardware and software in adherence to Crane Aerospace & Electronics rules and naming conventions
• Investigate LAN and WAN trouble shooting activities and coordinate corrective action with Network Administrator
• Read, interpret and provide technical information based on technical drawings such as schematics, blueprints and wiring diagrams
• Knowledge of interconnecting fiber and copper patch panels between buildings and within buildings
• Maintain an annualized availability rating of 99.75% (metrics collected and reported monthly in MSR), not to include scheduled maintenance windows

Skills For Onsite Network Support Technician Resume

• Review and provide technical solutions and costing (TS&C) for network centric service requests within three (3) business days of the request
• Day to day monitoring and configuration of Cisco WLAN estate
• Management and Monitoring of Cisco Prime Infrastructure
• Resolution of various network related trouble tickets
• Work with Networking teams to perform various administration tasks such as circuit upgrades, site decommissions, updating of network monitoring tools and monitoring

Skills For Tier Telecom / Network Support Technician Resume

• Collaborate with multiple technology disciplines and service towers including server computing, storage, database, cloud, and application developers
• Monitor 600+ network interfaces and 11,000 total monitored devices, domestic and international via a network performance monitoring solution
• 8 Develops, recommends, implements and monitors policies, practices, and procedures aimed at insuring immediate response to event issues
• 6 Evaluates employee performance
• Troubleshoots and provides first and second level diagnosis for PC, network and PBX hardware and software problems
• Performs user administration, data administration and file backups for servers
• Performs user setup, password security and other changes on PC/LAN/PBX systems

List of Typical Responsibilities For a Network Support Technician Resume

Responsibilities for pc / network support technician resume.

• Support all networking backbone (physical, data, network, transport, and session layers of the OSI model) issues between internal Scott AFB networks, including USTRANSCOM, Air Force, SDDC, and external networks as required
• Experience with deployment and troubleshooting of Windows Server and Desktop operating systems
• Manager is looking for Junior candidates with light experience but that are passionate to learn and grow
• Network Technician Experience
• Maintaining Arcadia’s Cisco Wireless Network estate

Responsibilities For Voice & Data Network Support Technician Resume

• Managing Cisco WLAN controllers, PRIME Infrastructure and ISE servers
• Managing the relationship with Cisco representatives
• Monitoring the WAN, LAN and Wireless network with appropriate tools and applications
• Implementation of authorized/approved Firewall change requests
• Implementation of authorized/approved F5 change requests
• Providing a high level of support for International and domestic Voice transmission techniques, Voice and related hardware (eg Call recording, Workforce Management connectivity, call logging), Contact Centre Routing, IVR connectivity, and general Voice Telecommunications across multiple vendor products
• Preparing technical reports for Management
• Provides support to POC and deployment activities when GP&D require SME resource to feed into the architectural design of a new service, and to help document the system to a state where it can be transitioned into the Foundations support structure or Service Desk as level 1 support/BAU

Responsibilities For Computer Network Support Technician Resume

• Network Certification (CCNA or otherwise)
• Security: Fortinet ‘Network Security Specialist’ / Juniper
• Respond to off hour emergency calls
• Proficient with iPhones, iPad, Android and other mobile devices
• Address network printer issues and solutions
• Communicate to all levels of users and management in written and oral form
• An ability to take charge in given situations and offer recommendations that benefit the clients and company
• Provide attentive, patient, dedicated, and innovative tier 1 technical support to customers via phone, email and remote management software

Responsibilities For Vsat Network Support Technician Resume

• Raise issues of concern and/or problems to the attention of a Tier 2 Call Center Representative or Tier 1 Shift Lead
• Log and track calls and maintain history records and related problem knowledgebase documentation within help desk management systems
• Proactively notify and work with customers when monitored issues are detected
• Retrieve, review, verify, collect, record, or update customer contact information and data
• Network hardware to include switches, routers and wireless APs
• Knowledge: Technical knowledge of computer equipment operation, testing, and maintenance, data network systems, software installation, upgrading, and support, Microsoft operating systems, computer deployments and system imaging
• Skills/Abilities: Strong customer service skills; Excellent oral and written communication skills; Ability to work effectively on a team and harmoniously with staff, fellow employees and user community; Skill in troubleshooting, analysis and problem solving

Responsibilities For Desktop / Network Support Technician Resume

• An understanding of switching technologies and cabling. Proven ability to troubleshoot and resolve wired and wireless client connectivity issues
• Working knowledge of Voice-over-IP (VoIP) and embedded systems
• Working knowledge of wireless technologies, specifically 802.11 A/B/G/N/AC
• Technical training in computer science or Networking
• Participates in special projects as required. Monitor; maintain and administer the health of the corporate wide network infrastructure Maintain and administer network infrastructure standards; documentation and fault tolerance
• Demonstrated ability to stay current with industry technical and organizational trends, products, services, and “best practices.”
• General knowledge of switches and media

Responsibilities For Senior Network Support Technician Resume

• Working knowledge of networking technologies and protocols, specifically Ethernet, TCP/IP, various routing protocols, and an understanding of how they work together in an enterprise network
• Knowledge of network address translation (NAT) and its role in an enterprise network
• Demonstrated ability to work independently to maintain the integrity of the network, receive guidance from others when changes affect College policy or financial services, and seek supervisor guidance with all new network designs or implementations
• This is a non-exempt position, eligible to receive overtime In accordance with Fair Labor Standards Act
• Eligibility requirements include U.S. nationals or permanent residents (Green Card)
• Technical knowledge of computer equipment operation, testing, and maintenance, data network systems, software installation, upgrading, and support, Microsoft operating systems, computer deployments and system imaging
• Basic experience with voice systems
• Experience in a Network Tech/Support role
• In customer support

Responsibilities For Infrastructure & Onsite Services Network Support Technician Resume

• Able to handle moderately complex assignments with little supervision and to determine methods to accomplish assigned tasks
• Fault management and rectification across the infrastructure to agreed SLA /KPIs
• Administration tasks across the infrastructure as required and dictated by best practice
• Provide out of hours support for the network environment
• Provides support to POC and deployment activities when GP&D require SME resource to feed into the architectural design of a new service, and to help document the system to a state where it can be transitioned into the Foundations support structure or Service Desk as level 1 support / BAU
• CISCO / AVAYA / F5 / Fortinet Certifications
• Possess expertise in producing and deploying scripts to support network and SIS operations, pushing applicable software across the CIE, and supporting other scripting processes
• Possess expertise to manage network objects and push software with Global Policy Objects (GPO)
• Additionally, they shall have knowledge in the implementation sustainment of virtual server and workstation environments

Responsibilities For Network Support Technician Senior Resume

• Maintain network infrastructure
• Provide network server support
• Knowledge of ENPS software
• Install and configure desktops, laptops and printers
• Work within Service Now software
• The Foundations Services Voice & Data Network Technician is responsible for but not limited to…

Responsibilities For Onsite Network Support Technician Resume

• Maintenance and health of the organization's EMEA Data and Voice Network equipment
• Cisco product line knowledge
• 2) Determine point of failure through fault detection and isolation
• 3) Track and log Maintenance and Break/Fix Tickets
• 4) Document all Change Records appropriately

Responsibilities For Tier Telecom / Network Support Technician Resume

• 5) Evaluate and tune system performance
• 6) Install and configure network components
• 7) Assist end users by interfacing with vendors and suppliers for ordering, installing and maintaining new hardware/software and for effectively integrating the technology into the Hospital’s technology
• 8) Keep abreast of IT and Network Technology trends and assess the potential impact for CHI St. Luke’s strategic plans
• 9) Measure and tune performance for optimum response time and network availability
• Network Systems Administration and Support

Related to Network Support Technician Resume Samples

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