cover letter customer support job

Customer Service Cover Letter Tips & Examples to Land Your Ideal Role

Published: August 10, 2022

The best cover letters  highlight your skills and abilities and leave recruiters and hiring managers interested in and eager to learn more about you, your skillset, and your ability to succeed in the role they’re hiring for.

In this post, discover everything you need to include in a customer service cover letter to leave a lasting impression, including:

What to Include in a Customer Service Cover Letter

Customer service cover letter example, entry-level customer service cover letter.

• Entry-Level Customer Service Cover Letter Example

Best Practices for Writing a Customer Service Cover Letter

When writing a customer service cover letter, it’s essential to include information highlighting your skills and abilities in the customer service industry.

Some key information to include is:

• Your interest in the role you’re applying for and why you’re interested in it.
• Relevant customer service experience you have and the responsibilities you’ve held in your previous related roles.
• The specific skills you’ve developed and perfected that make you an excellent fit for the roles you apply to. It’s important to get as specific as possible for each position, as a generic cover letter not relevant to the role won’t help you stand out.
• Any awards or recognitions you’ve received for your customer service skills as they demonstrate your ability to be successful at the job and that you possess the qualifications hiring managers are looking for.
• The qualities you have that make you an excellent team player.
• The passion you have for customer experience.

It’s mentioned above, but it’s worth driving home that anything you include in your customer service cover letter should be specific and related to the role you’re applying for. Aim to create a new cover letter for each position so you can call attention to your skills that will help you fulfill the role expectations for each job.

Let’s go over an example of a high-quality customer service letter.

Dear [Hiring Manager Name],

My name is [Your name], and I am a seasoned [Industry] professional with over [Number] experience. I am very interested in [Position] at [Company name], and my experience in [Previous customer service experience] makes me an excellent candidate. I believe my [Insert role-relevant skills] can help [Company Name] achieve [Desired goals for role].

In my current role as a [Your current role] at [Current company], I’ve achieved results with [Insert achievements or data that shows expertise]. I’m eager to bring these skills to [Insert position] and help customers achieve success.

Additionally, [Insert other relevant experience or skills related to the role].

I look forward to further discussing my past achievements and how they will help me succeed as [Insert role title].

Thank you for your time and consideration.

[Your Name Here]

If you’re applying for a customer service position and haven’t yet held any customer service roles, not to worry. Below we’ll explain why.

If you’re applying for an entry-level customer service position but you don’t have significant customer service experience, you can still write a cover letter that highlights you as a standout candidate.

Take care to mention:

• The transferable skills you have that relate to the customer service role you’re applying for. For example, you’re a skilled communicator, which can come in handy when talking to customers over the phone or in person.
• Any customer service or related training you’ve received, even if it’s minimal. This shows a commitment and genuine interest in the role you’re applying for.
• Any relevant coursework or extracurriculars that have helped you develop the necessary skills for the role.
• Your passion for helping others and resolving issues, which are key qualities in any customer service professional.
• The qualifications that make you a good team member because, regardless of experience, you’ll be working with people.

Overall, highlighting any of your strengths, even if you don’t have direct experience, shows recruiters and hiring managers that you’d be an excellent fit for the role and what you can contribute to their company. Let’s go over a sample entry-level customer service cover level that you can use for inspiration.

Entry Level Customer Service Cover Letter Example

Dear [Hiring manager name],

My name is [Your name], and I am writing to express my interest in the [Role title] position at [Company name]. I am drawn to the role because [Insert interest] and my skills with [Insert relevant skills] make me an excellent candidate.

My relevant customer service experience is with [Explain applicable or transferable experience], and I believe this would allow me to excel at [Insert role requirements]. I’ve been recognized for [Insert data or achievements that demonstrate skill set], and I’m eager to achieve the same results for [Company name].

As I look forward to my next chapter, I hope to apply my experience and perspective to help the [Company Name] team hit and exceed goals. I admire [Company Name]’s commitment to [Business Priority] and feel passionate about your mission to [Company Mission Here].

Attached is my resume for further review, and I look forward to further discussing my experience and how my background fits [Company name] needs.

Thank you for your time and consideration,

[Your Name]

Above, we’ve outlined key elements to include in your customer service cover letter, whether you have years of experience or are just getting started in the field. Regardless of the type of letter you’re writing, though, there are always best practices to keep in mind.

• Always address the letter to a specific person, if possible. If you can’t find a hiring manager's name , you can say something like “Dear [company name] recruiter” or Dear [position title] Hiring Manager.”
• Use a professional tone throughout the letter, but you can also display your unique personality without being informal.
• Keep the letter short and to the point — recruiters and hiring managers are busy and might be reading through a lot of applications, so they’ll be appreciative of a concise letter that stays on track.
• Always highlight your relevant skills, experience, and qualities.
• Use concrete examples to back up your claims.
• Edit carefully for grammar, spelling, and punctuation errors.

A bonus tip and a unique way to leave a lasting impression with your cover letter is to tell a story. You can call out an experience that makes you uniquely qualified for the role, a story that expresses your interest in the company and what led you to them, or a story about a significant customer service-related experience you excelled at.

An excellent customer service cover letter gets you hired.

An excellent customer service letter leaves an impression on hiring managers and recruiters and can get you hired. Follow the tips and best practices we’ve mentioned above, and you’ll likely find yourself getting interviews that land you new customer service roles.

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Customer Service Cover Letter Example (+ Full Guide for 2024)

You’re a professional problem-solver with a knack for keeping customers happy.

As a customer service professional, you know just how important saying the right thing is, whether it’s face-to-face or by chat, email, or phone call.

Yet, when it comes to your cover letter, you’re stumped.

You just can’t seem to write one that conveys your expertise.

Don’t worry! We’ve got you covered.

In this article, we’re going to show you:

• What a Perfect Customer Service Cover Letter Looks Like
• 5 Steps to Writing the Best Customer Service Cover Letter

3 Essential Cover Letter Tips for Customer Service Workers

Let’s dive in!

Customer Service Cover Letter Example

5 Steps to Writing a Customer Service Cover Letter

You’ve seen what a great customer service cover letter looks like, and now it’s time to write your own.

All you have to do is follow these simple steps to nail it:

#1. Put Contact Information in the Header

You should always start your customer service cover letter with your contact information. This should be placed in your cover letter’s header, just like on your resume .

Here’s what you should include:

• First and Last Name. Your full name should always be at the top of the page.
• Professional Title. Match the professional title on your cover letter to the exact job you're applying for. The hiring manager is probably sifting through hundreds of applications for different positions, so when you’re clear about the exact position you’re writing about, it makes the process easier for everyone.
• Email Address. Choose an email address that’s both professional and simple, like some combination of your first and last name. The quirky email address you created in high school won’t do. (e.g.: [email protected] doesn’t belong on your cover letter, but [email protected] is fine.)
• Phone Number. Make sure the number you provide is accurate so that the hiring manager can easily reach you. If you’re applying for a job abroad, make sure to add the dial code in front of your phone number.
• Location. Your city and state or country are usually enough information. But if you’re applying for a remote job or looking to relocate, specify so on your customer service resume .
• Relevant links (optional). You can add links to any relevant websites or social media, such as your LinkedIn profile.

Once you’re ready with your own contact information , it’s time to add the hiring manager’s.

Here’s what you should list:

• Company Name. Write down the name of the company you’re applying to.
• Hiring Manager’s Name. If possible, write down the name of the hiring manager for the department you’re applying for. Check the job ad, the company’s website, and their LinkedIn page to find out who it is.
• Hiring Manager’s Title. If you find the hiring manager for this specific job ad, and you see they’re the head of the department, write that as their title instead of “Hiring Manager.”
• Location. The city and state or country are the most vital information here, especially for companies that operate globally. You can optionally add the exact street name and number of the company if you want to be more specific.
• Email address (optional). If possible, find the hiring manager’s email address and add it here.
• Date of Writing (optional). Add the exact date you wrote your cover letter for a professional touch.

#2. Address the Hiring Manager

After adding all the relevant contact information, you should specifically address your cover letter to the person who’ll be reading it.

And we don’t recommend using the generic “To Whom It May Concern."

The way you address your cover letter can leave a positive impression on the hiring manager—if you do it right, that is.

So first, do some research. Check the job listing, company website, or LinkedIn profile and find the hiring manager for the department you’re applying to. This way, you can find their name and email address.

Then address them formally. We recommend using Ms. or Mr. , followed by their last name. But if you aren’t sure about their gender or marital status, you can just use their full name instead. For example:

• Dear Ms. Salgado
• Dear Juana Salgado

If you can’t find any information about the hiring manager or head of the customer service department, you can just address your letter to the department or the company in general:

• Dear Customer Service Department
• Dear Customer Service Hiring Team
• Dear Human Resources Team
• Dear Head of Customer Service

#3. Write an Eye-Catching Opening Statement

Hiring managers spend an average of seven seconds looking at a candidate’s application before deciding if it’s worth reading all the way through. 

So making a good impression from the get-go is crucial to a successful customer service cover letter.

Your opening paragraph should always include your name and exactly why you’re interested in the role. Showing your passion for the industry or specific job is a great way to make hiring managers want to know more about you.

Researching the company goes a long way here. The more you know about the employer, the more you can highlight what a good culture fit you are for them. This shows the hiring manager you aren’t just randomly applying everywhere - you’re really interested in this specific position.

Depending on your level of experience, you can also start your cover letter with a notable achievement or the skills that make you a perfect fit for the role.

Just make sure this paragraph isn’t too detailed. What you want to do here is pique the hiring manager’s curiosity and get them to delve deeper into your cover letter’s details.

#4. Use the Cover Letter Body for the Details

The main body of your customer service cover letter is where you can go into detail about what really makes you a qualified candidate for the position.

The trick here is to not just repeat everything from your resume. This is the place to truly show off your professional skills and qualifications, so you have to really make this section count. Your job is to convince the hiring manager that you’re a better fit than the other applicants, so mention any achievements related to the field and use the job advertisement as a reference.

You can tailor your cover letter to the job advertisement by mentioning specific skills the company is looking for or how exactly you can contribute to their team. For example, if you’re applying for a tech-related customer service position, you should mention skills related to that instead of, say, your e-commerce experience.

Showing your knowledge about the company, their business model, or their industry can be a great plus. So, if you’re familiar with the company’s products or services, make sure to mention that on your cover letter to show them how and why you align with their mission statement or company culture.

Finally, remember to be enthusiastic. Specifically, try to convey your excitement for the role and how confident you are that you can contribute to their company with your specific skills and experience.

#5. Wrap It Up Professionally

Knowing how to end your cover letter is the cherry on top.

You want to make sure you’re leaving the hiring manager on a good note and that your conclusion won’t make them doubt everything you said so far.

The conclusion is where you should confidently recap why you’re a great fit for the role or summarize the skills that make you stand out from other candidates.

Then, after your conclusion, it’s time to include a call to action. Inviting the hiring manager to take action , such as discussing your application further, can leave a lasting impression and increase your chances of getting an interview.

Finally, make sure to sign off on your letter professionally. Choose an appropriate signature line, followed by your full name. Here’s what it looks like:

Please don’t hesitate to contact me at the provided email or phone number so that we may arrange an interview. I look forward to discussing my application in greater depth at your earliest convenience.

Best wishes,

But if you think “Best wishes” is overused, here are some other lines you can choose from:

• Kind regards,
• Respectfully yours,
• Thank you for your consideration,

You now know the drill with writing cover letters, so we’ve got some specialized cover letter tips to take your customer service cover letter to the next level.

#1. Match Your Resume

In the customer service industry, consistency is key.

You want your cover letter’s formatting and layout to match your resume as much as possible; otherwise, you might look sloppy and disorganized.

Your text and contact information should be aligned neatly on the page, and the font styles and sizes should be consistent throughout. On top of that, you have to set the margins and line spacing, all while making sure your cover letter never spills over to page two.

Or Use A Cover Letter Template Instead

But why not just skip all the hassle?

Just use our resume builder by selecting a resume template and cover letter templates to create a matching pair in minutes.

Our professional templates are created in collaboration with HR professionals from around the world, making sure your application meets all industry standards and looks beautiful.

#2. Mention Skills And Other Keywords

While you can do a great job describing your enthusiasm for the role and how your experience makes you a great fit, none of that matters if your customer service cover letter doesn’t mention enough keywords .

If you’re familiar with popular customer service software like ZenDesk or have specific skills the job ad might be looking for, like troubleshooting, make sure to add them. The hiring manager is going to be even more impressed by how much you want the job if you mention the right customer service skills.

#3. Proofread The Final Draft

You can have the perfect cover letter and still get rejected because of one slip.

One of the biggest cover letter mistakes you can make is not proofreading your cover letter before sending it.

Almost any recruiter out there will reject an applicant with typos in their cover letter. That’s a huge risk to take just because you’re too lazy to proofread.

Try using a spellchecking tool like QuillBot or Grammarly . Run the text of your cover letter through it several times, then check it one more time yourself.

You worked hard to get to this final step, so don’t risk letting a typo ruin your chances of getting an interview.

Key Takeaways

And that’s all there is to writing a great customer service cover letter!

Hopefully, now you feel more confident, and you’ll land your next customer service gig in no time.

But before we finish this article, let’s recap everything we talked about so far:

• Your cover letter should have a header where the contact information is clearly visible. Make sure everything you list is factually correct, or else you might miss an opportunity.
• Researching the company goes a long way since you can personalize the letter according to their company culture and address the hiring manager by name for a stronger first impression.
• Match your cover letter to your resume so your application looks neat and professional. This also makes the hiring manager’s life easier since they can distinguish your application’s documents from the rest.
• Always proofread your cover letter before sending it. Sloppy grammar and spelling are some of the biggest mistakes that candidates can make, which gets their applications tossed into the ‘no’ pile.

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Customer Service Cover Letter Examples For 2024 (20+ Skills & Templates)

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Are you looking  to land more job offers in Customer Service?

A great cover letter will be key. This guide will cover everything you need for writing a job-winning Customer Service cover letter (including proven strategies, skills, templates, & examples).

All of the content in this guide is based on data from coaching thousands of job seekers (just like you!) who went on to land offers at the world's best companies.

If you want to maximize your chances of landing that Customer Service role, I recommend reading this piece from top to bottom. But if you're just looking for something specific, here's what's included in this guide:

• What To Know About Writing A Job-Winning Customer Service Cover Letter
• The Best Skills To Include On An Customer Service Cover Letter

How To Address A Customer Service Cover Letter

• 3 Customer Service Cover Letter Examples

The 8 Best Customer Service Cover Letter Templates

• 3 Tips For Writing A Job-Winning Cover Letter

Here's the step-by-step breakdown:

Customer Service Cover Letter Overview: What To Know To Write A Cover Letter That Wins More Job Offers

What do companies look for when they're hiring for a Customer Service role?

When hiring for a customer service role, companies are looking for someone with strong communication skills, who is an active listener and is able to both understand customer needs and provide clear and effective solutions. They need someone who possesses empathy and patience, as they may often be dealing with customers who are upset, angry or frustrated.

In addition to these personality traits, companies are looking for specific experience and technical skills, such as proficiency in certain software and data management tools. Overall, companies want to hire someone who is customer-focused, service-oriented, and able to work effectively in a team.

Candidates should be able to handle a high volume of calls or requests, multitask, and prioritize tasks effectively to provide the best possible customer experience.

Your cover letter should show the company that your personality and your experience encompasses all of these things.

Additionally, there are a few best practices you want to follow to write a job-winning Customer Service cover letter:

• Address the job requirements: Review the job posting and identify the key skills and requirements the employer is looking for. Incorporate these into your cover letter by giving specific examples of how you have demonstrated these skills in previous roles.
• Highlight your customer service experience: If you have previous experience in customer service, highlight this in your cover letter. Share specific examples of how you have resolved customer issues, demonstrated empathy, or provided exceptional service.
• Use a professional tone: Your cover letter should be written in a professional tone, with correct grammar and spelling. Avoid slang, jargon, or informal language.
• Customize your letter: Avoid using a generic cover letter that can be sent to multiple employers. Instead, customize your letter for each job you apply for by tailoring your language to the specific company and job requirements. Add an extra personal touch by addressing the letter to the hiring manager, if their name is available to you.
• Demonstrate your enthusiasm: Show the employer that you are excited about the opportunity to work for their company and in the customer service role. Use language that conveys your enthusiasm and interest in the position.
• Use metrics and numbers: Whenever possible, use metrics or numbers to demonstrate your achievements in previous roles. For example, if you increased customer satisfaction ratings or reduced wait times for customers, use specific numbers to illustrate this.
• Close with a call to action: End your cover letter by expressing your interest in an interview and providing your contact information. This shows your eagerness to move forward in the application process and makes it easy for the employer to get in touch with you.
• Proofread: Make sure to thoroughly proofread your cover letter for any grammatical errors or typos. A well-written, error-free letter can make a strong first impression. I recommend using Hemingway App to do this.

Let's dive deeper into each of these so you have the exact blueprint you need to see success.

The Best Customer Service Skills To Include On Your Cover Letter

Keywords are one of the most important factors in your cover letter. They show employers that your skills align with the role and they also help format your cover letter for Applicant Tracking Systems (ATS).

If you're not familiar with ATS systems, they are pieces of software used by employers to manage job applications. They scan cover letters for keywords and qualifications and make it easier for the employers to filter and search for candidates whose qualifications match the role.

If you want to win more interviews and job offers, you need to have a keyword-optimized cover letter. There are two ways to find the right keywords:

1. Leverage The 20 Best Customer Service Keywords

The first way to find the right keywords is to leverage our list of the best keywords and skills for an Customer Service cover letter.

These keywords were selected from an analysis of  real Customer Service  job descriptions sourced from actual job boards. Here they are:

• Customer Service
• Communication
• Flexibility
• Organization
• Team Member
• Microsoft Office

2. Use ResyMatch.io To Find The Best Keywords That Are Specific To Your Cover Letter And Target Role

The second method is the one I recommend because it's personalized to your specific cover letter and target job.

• Open a copy of your target job description
• Head over to  ResyMatch.io
• Select the “Job Description Scan” from the scan type selector in the upper right corner of the tool
• Copy and paste the job description into the field on the left
• Hit scan and review the results

ResyMatch is going to scan the target job description and show you the exact keywords and skills that are relevant for the role and that you should weave into your cover letter.

Here's a video walking through this whole process:

Personalization is what makes a cover letter stand out. That starts from the very first sentence where you greet the person reading your cover letter! There are two ways to do this well:

1. Use The Hiring Manager's Name

The first, and best, is by including the hiring manager's name. Let's say that you discovered the hiring manager's name from a post on LinkedIn or via an informational interview.

This is the jackpot! All you need to do is use their name in the introduction, like this:

2. Use This Formula: To The [Department] Team at [Company]

If you don't have the hiring manager's name, no problem! You can address your cover letter to the team that you're applying to.

For example, if you're applying to for a Product Marketing Manager role at Discovery Education, you might start you cover letter like this:

This shows the reader that this letter has been written specifically for them and the content inside of it will support that.

It's much more relevant and personal than  “To Whom It May Concern!”

For more advice on writing a strong opening to your cover letter, check out this guide.

3 Customer Service Cover Letter Examples For 2023

Now let's take a look at all of these best practices in action. Here are three cover letter examples for different situations from people with different backgrounds that are all applying for Customer Service roles:

Customer Service Cover Letter Example #1: A Traditional Background

Our first example is a cover letter written by a candidate with traditional Customer Service experience. Here is what an example of their cover letter might look like:

Customer Service Cover Letter Example #2: A Non-Traditional Background

Our second cover letter example comes from a candidate looking to transition from marketing into Customer Service. This cover letter illustrates how they identify and speak to their transferable skills:

Customer Service Cover Letter Example #3: Landing A Customer Service Role In Spite Of A Career Gap and Non-Traditional Experience

Our third example highlights a candidate with Marketing and Events Management experience who, after a layoff, is looking to transition into Customer Service. Here is what their cover letter might look like:

At this point, you know all of the basics you'll need to write a Customer Service cover letter that wins you more interviews and offers. The only thing left is to take all of that information and apply it to a template that's going to help you get results.

We made that easy with  our CoverBuild tool . It has 8 proven templates that were created with the help of recruiters and hiring managers at the world's best companies. These templates also bake in thousands of data points we have from the job seekers in our audience who have used them to land job offers.

3 Tips For Writing A Job-Winning Customer ServiceCover Letter

You're off to a strong start! But I've got a few more tips to help you take your cover letter to the next level:

1. Use ChatGPT To Write Your Cover Letter In <30 Seconds

All of these tips and best practices work, but you still have to implement them. Normally, that'd mean you sitting down and spending hours brainstorming ideas, typing, deleting, and typing again, and then feeling absolutely drained.

Now there's a way to work around all of that so you save your best energy for the writing and edits that matter most. Here's how it works:

• Head to ChatGPT (you'll need to create an account – it's free)
• Ask ChatGPT,  “Please write me a cover letter for an Customer Service role. The role I'm applying for is [Job Title] role at [Company]. Here is the job description: [Paste Job Description]. And here is my resume: [Paste Resume].
• Watch ChatGPT write up a pretty darn good cover letter base!

Here's a video of me doing this with a real cover letter if you want to see the steps in action:

Note:  I  do not recommend or advise that you simply copy and paste the content from ChatGPT into your cover letter and submit your application. ChatGPT is great for doing 80% of the baseline work, but you still need to review, revise, and personalize the content yourself.

2. Include Measurable Metrics And Outcomes

Too many job seekers only focus on the actions that they took and not the outcomes that resulted from those actions. As a hiring manager, it's impossible to differentiate between a dozen candidates who were all “Responsible For Increasing Customer Satisfaction Rates.” 

If you want to win, your cover letter should speak to the specific outcomes that you drove in previous roles. That could be:

• The percentage by which customer complaints decreased
• The average reduction in wait times for your calls
• The retention rate of your clients
• The rate at which you provided first-contact resolutions to customer issues

These numbers will show hiring teams what you're capable of and make your value crystal clear!

3. Match Your Cover Letter And Resume Design

They're the exact same car, down to the year, make, and model. The only difference is the way the product was presented. Like I said, quality impacts perceived value.

One of the best ways to boost the quality of your cover letter is to make it look clean, professional, and have it match your resume. That's why the resume templates in our resume builder tool match the cover letter templates in our cover letter builder:

If you use both tools to create your cover letter and your resume, your entire application is going to be top notch.

Key Takeaways To Wrap Up Your Job-Winning Cover Letter

You made it! We packed a lot of information into this post so I wanted to distill the key points for you and lay out next steps so you know exactly where to from here.

Here are the 5 steps for writing a job-winning Customer Service cover letter:

• Start with a proven cover letter template from CoverBuild.io
• Use  ResyMatch.io to find the right keywords and optimize your cover letter for each role you apply to
• Start your cover letter with a personalized greeting for the hiring manager or team name
• Emphasize the measurable outcomes and value you drove in previous roles (include metrics!)
• Compare the draft of your cover letter to the examples on this page to make sure you're on the right path
• Use a tool like  Hemingway App to proofread your cover letter before you submit it

If you follow those steps, you're going to be well on your way to landing more Customer Service interviews and job offers.

Now that your cover letter is taking care of, be sure to check out our guide on writing a job-winning Customer Service resume (with examples!) .

Laura Lorta

Laura is an Editor at Cultivated Culture. She transitioned from teaching into the world of content so she's no stranger to career pivots. She also has a bachelors in Entrepreneurship and a Masters in Curriculum & Instruction / Bilingual Education. She currently shares job search advice to help people like you land jobs they love without applying online.

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Customer Support Cover Letter Samples & Examples That Worked in 2024

How to write an excellent customer support cover letter

Customer support professionals are the foundation of all businesses, helping to bridge the gap between customers and their preferred companies to work with. To earn a position as a customer support professional, you need a cover letter that encapsulates your dedication to customer satisfaction.

In this guide, we will teach you 5 essential steps for writing a cover letter as a customer support professional. Keep reading to learn all about:

• How to format a customer support cover letter header & headline
• Why you need a personalized greeting on your cover letter
• What to include in a customer support cover letter introduction
• Ways to showcase your professional value on a cover letter
• How to properly conclude a cover letter with a closing statement

Still looking for a job? These 100+ resources will tell you everything you need to get hired fast.

1. How to properly format your customer support cover letter header & headline

A cover letter header and cover letter headline are the first big elements to focus on creating when writing the document.

Your header should contain all the necessary identifying information about you (the applicant) and the company you are applying to. Meanwhile, your headline should preview the information to come in a compelling way that encourages employers to read onwards.

To help better demonstrate how to create both of these cover letter elements, we have provided more in-depth explanations and examples below:

Formatting the header

The header of your customer support cover letter should have between 3 to 4 lines of text that include:

• The name of the company you are applying to (& the department, when applicable)
• Your name and professional title
• Your professional contact information (phone number, email address, LinkedIn)

Here is an example of a well-formatted header on a customer support cover letter

To: HomeGoods, Customer Services Department From: Joe King , Customer Support Professional (123) 456-7890 | [email protected] | linkedin.com/in/joe-king

Writing the headline

When writing your customer support headline, you should always include a keyword related to the position, an eye-catching number or trigger word, a powerful adjective or verb, and a promise.

Here is an example of a well-written customer support headline, followed by a quick breakdown of its key components

My 3 Customer Support Skills that Customers Love & How I Can Apply Them at Your Company

Trigger Word/Number : 3 Skills Keyword: Customer Support Adjective/Verb: Apply Promise: At Your Company – the addition of this detail at the end of the headline indicates to the employer that you will relate your skills directly to the needs of their company.

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2. How to write a personalized greeting for your customer support cover letter

With your header and headline in place, the next step is to write your cover letter greeting.

Rather than using a generalized greeting – such as “To Whom It May Concern” – you should opt for a personalized greeting that addresses a specific person or department by name. Personalized greetings are always a better option because they show employers your attention to detail and the level of effort you have put into your application.

If you have done your due diligence when researching a company but cannot pinpoint the exact person or department who will review your cover letter, try out one of these alternatives:

To the [Company Name] Team

To the [Company Name] Hiring Manager

3. How to craft an effective customer support cover letter introduction

For the introduction of your cover letter , your primary goal is to retain the attention of the employer after the greeting and headline initially hook it. To do so, your introduction should include:

• A brief overview of your professional history and goals
• A statement on why you are enthusiastic about applying to this company
• A mutual acquaintance (when possible)

Here is an example to help demonstrate how to write a customer support cover letter introduction

To the [Company Name] Hiring Manager,

I am a Customer Support professional with over 3 years of experience working in the automobile industry. After purchasing a car from your company myself and being impressed with your innovative approach to customer service, I reached out to your Head of Communications and was recommended to apply for this position.

4. How to showcase your professional value on a customer support cover letter

After your introduction come the body paragraphs of your cover letter. A strong cover letter will typically contain between 2 to 4 body paragraphs that offer in-depth answers to the following questions:

• What excites you about working at this company?
• What do you hope to learn from working at this company?
• What accomplishments or qualifications make you stand out as an applicant?
• What key skills do you possess that are relevant to the position?

Focusing on your accomplishments is particularly important, as they give employers real-life and quantifiable examples of the value you can bring to their company.

Here is an example of how to describe an accomplishment in a customer support cover letter

As the Customer Support Agent for [Former Employer], I increased the resolution speed for customer incidents by more than 35%. Additionally, I helped to implement a new digital platform for contacting customers that resulted in a 45% increase in customer retention.

5. How to properly conclude a cover letter with a closing statement

The final element of any good cover letter is a strong and thoughtful closing statement that includes:

• An enthusiastic sentence saying you are looking forward to hearing from them
• An additional sentence stating you will follow up, including how you will contact them or how they can contact you
• A formal sign-off

Here is an example of an effective closing statement on a customer support cover letter

With my years of experience and dedication to customer satisfaction, I know I can bring tremendous efficiency to your Customer Support department. I am eager to meet with you to discuss this opportunity and am available any weekday between the hours of 10 a.m. to 4 p.m. The best way to reach me is at (123) 456-7890.

Best Regards,

[Applicant Name]

 Follow this cover letter outline for maximum success.

Nikoleta Kuhejda

A journalist by trade, a writer by fate. Nikoleta went from writing for media outlets to exploring the world of content creation with Kickresume and helping people get closer to the job of their dreams. Her insights and career guides have been published by The Female Lead , College Recruiter , and ISIC, among others. When she’s not writing or (enthusiastically) pestering people with questions, you can find her traveling or sipping on a cup of coffee.

All customer service cover letter examples

• Call Center Operator
• Client / Customer Relationship Manager
• Sales Associate

All customer support cover letter examples

Related customer support resume examples

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Resume Worded   |  Career Strategy

14 customer service specialist cover letters.

Approved by real hiring managers, these Customer Service Specialist cover letters have been proven to get people hired in 2024. A hiring manager explains why.

Table of contents

• Customer Service Specialist
• Senior Customer Service Specialist
• Customer Support Team Lead
• Senior Customer Service Representative
• Customer Support Specialist
• Customer Experience Associate
• Customer Experience Representative
• Bilingual Customer Support Specialist
• Alternative introductions for your cover letter
• Customer Service Specialist resume examples

Customer Service Specialist Cover Letter Example

Why this cover letter works in 2024, highlighting relevant experience.

By mentioning their role at Resume Worded, the applicant establishes their experience in customer service and sets the stage for discussing their achievements in the field.

Quantifying Success

Using specific numbers, like a 98% satisfaction rating, gives the hiring manager a clear idea of the applicant's track record and demonstrates their ability to excel in the role.

Demonstrating Initiative

Describing the implementation of a new live chat support system shows the applicant's problem-solving skills and proactive approach to improving customer support, which is crucial for the role they're applying to.

Highlighting past results

When you share your previous achievements, like exceeding your customer satisfaction target or implementing a system that reduced complaints, it's strong evidence of your capabilities. It shows you're not just about words, but also about actions and results. I bet Amazon will appreciate knowing what you've accomplished in a similar role.

Showcase of Leadership and Initiative

Creating an internal knowledge base, as you did, goes beyond simply performing tasks. It demonstrates leadership, initiative, and a dedication to improving the overall team's efficiency. This is a brilliant point to emphasize, as it shows potential employers that you're not just a team player, but a potential leader and innovator.

Express Your Breadth of Experience

The phrase "these experiences have equipped me with a robust skill set" serves as a powerful summary of your past accomplishments and the skills you've honed along the way. It helps the hiring manager to see that you're not only experienced, but also versatile and adaptable.

Show excitement for the company culture

Your first sentence should make it clear why you want to work at the specific company, just like how mentioning Zappos' culture does. It tells me you know what we stand for.

Detail your customer service success

Talking about your high customer satisfaction rating and first-contact resolution rate proves you can handle customer issues well. It shows you're not just good, but great at what you do.

Emphasize empathy and creativity

Showing you can understand and solve customer problems in unique ways is key. Your story about assisting an elderly customer demonstrates this perfectly.

Value positive work environments

When you talk about looking forward to joining a company that cares for its employees, it makes me believe you'll fit in well with our team culture.

Express eagerness to learn and contribute

Stating your desire to both offer your skills and grow with the team makes your application stand out. It shows you're ready to be a part of our journey.

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Communicate your admiration for the company

Starting your letter by expressing respect for the company's values makes a strong first impression. It shows you share similar values and are likely to fit well within the culture.

Demonstrate your achievements with metrics

Using numbers to describe your past successes, like customer satisfaction ratings and inquiry resolution, effectively highlights your abilities. It's compelling evidence of your skills.

Showcase your teamwork and initiative

Talking about your contributions to team efficiency demonstrates leadership and the ability to improve processes. This trait is valuable in any role, showing you're proactive and collaborative.

Align with the company's focus on customers

Expressing your alignment with the company's commitment to customer service and innovation shows you've done your research. It suggests you'll be a good fit for their vision and mission.

Convey your eagerness to contribute

Your closing statement should leave no doubt about your interest in the role and how you believe you can contribute to the company. It's a proactive and positive way to finish your letter.

Show genuine customer connection

Mention how you have been a customer and what you admire about the company. This tells me you understand our values and customer service level.

Quantify your customer service success

Include specific satisfaction ratings or achievements to show your ability to maintain high service standards.

Value every customer interaction

Express your belief that each customer contact is a chance to build trust, showcasing your customer-centric mindset.

Bring creative solutions to the team

Share your enthusiasm for working with others to enhance customer satisfaction, indicating you're a team player with innovative ideas.

Express eagerness to join

Ending with a strong desire to contribute to the company's mission adds a personal touch and shows your commitment.

Senior Customer Service Specialist Cover Letter Example

Emphasizing leadership skills through actions.

Describing how you led a team and increased customer satisfaction is a great way to show your leadership skills. This is especially important for a senior role, where you'll likely be leading others. The mention of your strategic mindset is also a plus, as it implies you’re not just a doer, but a thinker who understands the bigger picture.

Customer Support Team Lead Cover Letter Example

Express your motivation.

Outlining your excitement about both the team and the innovative solutions shows that you're motivated by more than just a paycheck. It shows you're passionate about the work, and that you're eager to contribute to the team and the company's mission.

Selling Your Expertise

Explicitly stating the skills you're bringing to the table is a great move. It serves as a reminder of your qualifications and makes it clear that you're ready to contribute those skills to the company's success. This is a direct and confident approach to selling your expertise.

Aligning Your Goals with the Company's

The phrase "my background, skills, and enthusiasms can be in alignment with Amazon’s goals" is a great way to express how you see yourself fitting into the company. It shows that you're not just looking for any job, but specifically this one, because you believe you can contribute significantly to their mission.

Senior Customer Service Representative Cover Letter Example

Connect personal passion with the company's mission.

By linking your personal interest in pets with Chewy's mission, you immediately show that your values align with ours. This is crucial in a customer service role.

Highlight your ability to manage tough situations

Mentioning your high satisfaction ratings and ability to stay calm under pressure tells me you're not just experienced, but also a natural problem-solver.

Showcase leadership in customer service

Describing your success in mentoring and leading a team emphasizes your readiness for a senior role. It's important to see potential leaders.

Reiterate commitment to service excellence

Your excitement to join a company because of shared values in service quality reassures me of your genuine interest in the role and company.

Invite further discussion on alignment of skills and values

Closing with an invitation to discuss how your skills match our goals suggests proactiveness and confidence in your ability to contribute to our success.

Show your customer service relationship building skills

When you talk about your experience in building relationships with customers, it shows that you understand the core of customer service. This experience is crucial for a senior customer service representative role.

Highlight your achievements with clear results

Mentioning a specific project that improved efficiency demonstrates your ability to lead and make impactful changes. This is very appealing from a hiring perspective.

Connect personal values with company values

Expressing excitement to work for a company because it shares your personal values shows you're likely to be highly motivated and engaged in your work.

Emphasize your real-world empathy and understanding

Volunteering and fostering pets shows your genuine compassion, making you a potentially empathetic and effective senior customer service representative.

Express eagerness to contribute

A polite thank you and expressing a desire to discuss your qualifications further shows professionalism and eagerness to contribute to the company's mission.

Customer Support Specialist Cover Letter Example

Show your enthusiasm for the customer support role.

Your excitement about the job and the company sets a positive tone. It helps me see you're not just looking for any job, but you're interested in what we specifically do.

Mentioning your customer satisfaction rating and feedback shows you measure your work's impact. It's good to see numbers because it gives a clear picture of your achievements.

Highlight the real-world impact of your support

Sharing a story where you made a difference in someone's business is powerful. It shows you understand the value of your role in customer success, not just tasks.

Connect with the company's mission

Expressing why you're drawn to the company's goals makes your application more personal. It shows you've thought about how you fit into the bigger picture.

Express eagerness to grow with the company

Ending your letter with a note on your desire to learn and develop with the company is a great touch. It shows you're looking for a long-term relationship, not just a job.

Customer Experience Associate Cover Letter Example

Demonstrate your understanding of customer needs.

Sharing a story about helping a customer beyond their expectations shows your commitment to excellent customer service and your ability to turn situations into positive experiences.

Showcase your adaptability and learning skills

Talking about learning new software quickly to improve customer satisfaction rates demonstrates adaptability, a crucial trait for a customer experience associate.

Match your personal values with the company's

Showing that Zappos' core values resonate with you personally suggests you will thrive in their unique culture, making you a compelling candidate.

Highlight the importance of creativity and positivity

Expressing excitement about joining a team that values creativity and positivity indicates you will contribute to a vibrant workplace atmosphere.

End with gratitude and enthusiasm for the role

A professional sign-off thanking the employer for consideration while expressing enthusiasm about the role leaves a positive and memorable impression.

Customer Experience Representative Cover Letter Example

Highlight relevant passion and experience.

Link your personal interests with your professional skills to show you're a perfect fit for the company's culture and values.

Showcase efficiency and problem-solving

Talk about how you've met key metrics and solved problems quickly, demonstrating your ability to handle challenges efficiently.

Demonstrate initiative in improving service

Illustrate how you've proactively addressed common issues, proving you're not just reactive but also a forward-thinker in customer service.

Align with the company's mission

Express how excited you are to support the company's goals, showing your motivation aligns with their mission.

Convey gratitude and eagerness for the next step

Closing with thanks and a forward-looking statement implies professionalism and readiness to engage further.

Bilingual Customer Support Specialist Cover Letter Example

Highlight bilingual abilities early.

Starting your cover letter by mentioning your fluency in English and Spanish grabs attention. It shows you're ready to serve a wide range of customers.

Show your problem-solving skills

Describing a specific instance where you solved a customer's issue demonstrates your ability to handle challenges. It proves you're not just claiming to have skills—you're using them in real-world situations.

Illustrate teamwork in action

When you talk about being a bridge for communication within teams, it does more than just state your bilingual ability. It shows you're a team player who actively contributes to a positive work environment.

Connect your goals with the company’s mission

Expressing excitement to contribute to the company's goals aligns your personal ambitions with theirs. It shows you've done your homework and see yourself as part of their future.

End with a strong call to action

Closing your letter by inviting further discussion about your fit for the role is assertive and proactive. It leaves the door open for dialogue, showing eagerness and confidence in your ability to contribute.

Alternative Introductions

If you're struggling to start your cover letter, here are 6 different variations that have worked for others, along with why they worked. Use them as inspiration for your introductory paragraph.

Cover Letters For Jobs Similar To Customer Service Specialist Roles

• Call Center Customer Service Rep Cover Letter Guide
• Customer Service Agent Cover Letter Guide
• Customer Service Associate Cover Letter Guide
• Customer Service Cashier Cover Letter Guide
• Customer Service Manager Cover Letter Guide
• Customer Service Representative Cover Letter Guide
• Customer Service Sales Associate Cover Letter Guide
• Customer Service Specialist Cover Letter Guide
• Customer Service Supervisor Cover Letter Guide
• Director of Customer Service Cover Letter Guide
• Entry Level Customer Service Representative Cover Letter Guide
• Healthcare Customer Service Rep Cover Letter Guide
• Remote Customer Service Rep Cover Letter Guide
• Retail Customer Service Rep Cover Letter Guide

Other Administrative Cover Letters

• Administrative Assistant Cover Letter Guide
• Administrative Coordinator Cover Letter Guide
• Executive Assistant Cover Letter Guide
• Inventory Manager Cover Letter Guide
• Loan Processor Cover Letter Guide
• Office Manager Cover Letter Guide
• Project Administrator Cover Letter Guide
• Research Assistant Cover Letter Guide
• Virtual Assistant Cover Letter Guide
• Warehouse Manager Cover Letter Guide

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Successful Short Cover Letter Examples for Job Seekers

Crafting Your Short Cover Letter

Writing tips for short cover letters.

• Examples by Career Level
• Real World Examples

Short Cover Letter FAQs

In today’s fast-paced job market, cover letters don’t need to be long to stand out. It can even help your most prominent skills shine when there aren’t too many details that take away from your main points.

Just like using resume builders , resume templates , and resume examples during the application process, short cover letter examples are practical tools to help you maintain the proper structure while customizing details for your needs.

To help you out, we’ve compiled some top-notch short cover letter samples for different points in your career and tailored to specific industries. Plus, we’ll detail the exact structure and information you need to make yours stand out.

While crafting your short cover letter, you want to ensure it complements your resume, is tailored to each job, and only includes the most essential information to show why you’re the best fit.

For example, someone applying for a marketing role at a social media-focused agency may want to emphasize skills in social media analytics and short-form content design.

Let’s review the details you need for short and simple cover letters and what you should omit.

Understanding the essentials

Good short cover letters should include the following details:

• Your contact information: When you wow the hiring manager with your cover letter, you want to ensure it’s clear how they can get in touch with you. Always list your contact information toward the top of your short cover letter for clarity and a professional layout.
• A brief greeting and introduction: As you begin your cover letter draft, greet the hiring manager by name. You’ll usually find a contact person’s name in the job description or on the company’s website. Then, start with a brief introduction paragraph that touches on your connection to the company’s mission and interest in the role.
• Body paragraphs tailored to relevant experience: In the body of your cover letter, focus on some prominent abilities and experiences that show you’re an ideal fit for the role . Detailing specific metrics, like how you increased sales or used industry-specific software to boost efficiency, will help show your impact here.
• A strong closing statement: Ensure you close out each cover letter by thanking the hiring manager for their time and restating your connection with the company and enthusiasm for the role.

What to include and what to omit

Now that you know the basic structure and essentials for short cover letters, here are some guidelines on what you should include and omit throughout.

Your most relevant skills

In each cover letter, make sure you pick skills relevant to the company’s needs. It’s ideal to identify two or three skills emphasized in the job description and focus on those.

As you grow in your career, you’ll want to omit skills and experiences that are no longer relevant.

For example, experience as a data entry clerk may be great to show transferable abilities as an entry-level accountant, but a few years down the line, you’ll want to replace that with more relevant skills in Quickbooks and managing accounts payable to show your most up-to-date skill set.

The impact of your education

Detailing your education is an excellent way to present industry-specific knowledge and skills.

When applying to entry-level roles, you may want to focus more on educational achievements and projects that demonstrate your abilities since you don’t have much real work experience in your field.

However, as you gain a more advanced skill set , you’ll want to omit many of those details in favor of experience that shows how you’ve shined in the workplace.

Supporting details for your claims

When you write about skills or achievements you’ve had, ensure you provide supporting details that back them up. That could include key metrics or the process you took to achieve something.

For instance, if you’re an auto mechanic and state your expertise in engine repair, you’d want to detail things like how you use computerized diagnostic systems for 54% more efficient and effective engine troubleshooting.

You should omit any skills or experiences from short cover letters where you can’t find clear supporting evidence to back them up to ensure what you include is the strongest representation of your abilities.

Now that you know the details you need for your short cover letter, let’s review some tips and best practices that will help you polish it up and make an impactful first impression on hiring managers.

Start strong: the opening line

The opening line is crucial for short cover letters since its tone and content can make or break whether the hiring manager continues reading.

Some tips for a strong opening line to a cover letter are:

• Tailor your tone to match what the company used in the job description. It’ll show how you fit the company’s culture.
• Touch on your connection to the company’s mission.
• Show enthusiasm for the role.
• Ensure it’s highly specific to the details of each company you apply to.

To give you an idea of how you can do this effectively, let’s say you’re applying for a customer service role at an internet and cable TV provider. Their mission is to provide fast, reliable, and customer-centric service so customers never feel disconnected. You could begin your cover letter by saying:

• “I’ve been a customer with FiberNet Communications for three years. I’ve admired your commitment to reliable service, which made me eager to apply when I saw your customer service job opening.”

This opening line works well since it shows an immediate connection to the company, knowledge of their mission for reliable service, and your enthusiasm for the role.

Powerful closing statements

A powerful closing statement that leaves a lasting impact is just as important as starting with a strong opening line.

An excellent way to close out short cover letters is to restate a couple of key skills you bring to the table and your connection and enthusiasm about working with the company. For example, while applying to a nutrition coaching role, you could say, “Driven by a people-first approach to diet planning and client motivation, I believe I’d be an ideal fit to assist in your mission of helping others live happier and healthier lives.”

You should also end on a light call to action to show continued interest in learning more about the role. Aim for something like, “I’m excited to discuss in more detail how I can contribute as a nutrition coach at Advanced Fitness Solutions.”

Using a cover letter generator

When you’re just getting started writing short cover letters, it can feel confusing trying to structure everything into a brief and impactful overview of your abilities. Cover letter generators can help streamline and speed up the process.

Our cover letter generator at BeamJobs ensures all the critical elements are presented and communicated concisely to optimize for fast-paced hiring environments.

Using our generator will give you an excellent structure to build upon when writing a cover letter . Once you have that template, fine-tune it with your personal details, skills relevant to each company, and connection to their mission so you stand out for each role you apply to.

Short Cover Letter Examples by Career Level

How you display your abilities in a short cover letter will vary slightly at different points in your career. For example, you may want to focus on education and non-traditional work experience in entry-level roles, emphasize transferable skills when changing fields, or address gaps in your resume after returning to work after a break.

Here are some sample short cover letters for use at various stages in your career path. These will give you an idea of how to structure yours as you grow in your career.

While these samples skip specific templates to focus purely on content, you can visit the BeamJobs Cover Letter Examples page for more structured examples with templates, or use the BeamJobs AI Cover Letter Generator to craft and template your cover letter effectively.

High School Students or No Experience Short Cover Letter Example

Kyle Yazbek 1542 Willow Ave. Denver, CO 80202 720-912-3456 [email protected]

Zach Keyser Kroger 2910 Maple Dr. Denver, CO 80202

Dear Mr. Keyser,

Having been a member of my school’s football team for the last three years, I’m driven by a team-first mentality that I believe will make me an excellent fit on the Kroger grocery staff.

This past year, I was named the football team captain and worked to improve communication as a leader to reduce errors on the field by 40%.

I also have a commitment to learning and have managed my study time to maintain a 3.7 GPA.

My abilities to learn, manage schedules, and communicate in team environments will help me create an outstanding shopping experience as a Kroger grocery clerk. I look forward to discussing the position with you further.

Thank you, Kyle Yazbek

Entry-Level Positions Short Cover Letter Example

David Lindstrom 2894 Oak Ln. Orono, ME 04469 404-564-9988 [email protected]

Samantha Kingston KemberRose 230 Pine St. Orono, ME 04469

Dear Ms. Kingston,

During my studies at the University of Maine, I learned how essential accurate tax reporting is. That’s why I’m excited about your tax accounting internship at KemberRose. It’s an excellent opportunity to learn and grow with an organization focused on honesty and integrity in financial reporting.

In a project during my tax accounting class, I reviewed and reported on income statements and financial data with 98% accuracy.

My three years with the University of Maine’s Future Business Leaders of America organization have also taught me a lot about the ins and outs of business operations for better financial reporting.

I’m eager to continue growing my tax reporting accuracy and knowledge at an integrity-driven organization like KemberRose. Thank you for your consideration, and I look forward to hearing from you soon.

Sincerely, David Lindstrom

Mid-Career Professional Short Cover Letter Example

Beth Johnson 672 Pine Rd. Lansing, MI 48917 407-998-8765 [email protected]

Chris Melentiev Michigan Association of School Boards 178 Liberty St. Lansing, MI 48917

Dear Mr. Melentiev,

Driven by a passion for secure and accurate visual data reporting, I’m excited to apply for your data systems analyst role at the Michigan Association of School Boards.

During my time at SunPlus Data Systems, I’ve significantly grown my skills in data systems. I used Microsoft Power BI to craft visual displays that led to 55% more efficient decision-making companywide.

Data security is also an essential aspect of every project I work on. At the Lincoln Financial Group, I applied Oracle Security Safe to containerized data to reduce external threats by 66%.

I’m eager to apply my data visualization and analysis skills to help you make more efficient and effective educational policy decisions at the Michigan Association of School Boards. Thank you for considering me for your data systems analyst role, and I look forward to hearing from you soon.

Sincerely, Beth Johnson

Career Change Short Cover Letter Example

Lydia Jacobson 840 Elm St. Austin, TX 78712 512-456-2342 [email protected]

Jessica Carter University of Texas 4621 Broadway St. Austin, TX 78712

Dear Ms. Carter,

With a passion for learning and helping others, I’m excited about the role of associate marketing professor at the University of Texas to help develop the next generation of business leaders.

While working as the digital marketing team lead at Heartland Business Systems, I developed a passion for helping others on our team grow their promotional skills. By providing coaching and tips, I increased conversion rates by 59%. Seeing the impact I made instructing others is why I want to transition into a teaching role.

With ten years of experience in the marketing industry, I’m confident I can help students at Texas University develop real-world skills in positioning strategies and sales techniques.

Thank you for your consideration, and I’m excited to discuss the associate marketing professor role with you further.

Sincerely, Lydia Jacobson

Returning to Work Short Cover Letter Example

Matt Frazier 3192 Birch Pl. Seattle, WA 98101 206-543-9876 [email protected]

Kevin Landers Campbell Union Elementary School 829 Market St. Seattle, WA 98101

Dear Mr. Landers,

The gym teacher job opening at Campbell Union Elementary School grabbed my attention because I’m a big believer in your mission of early-age health promotion.

After taking a break from teaching to care for my son after he was born, I’m eager and ready to return to the workforce.

During my break, I’ve continued teaching as a volunteer youth health instructor at the YMCA, where I implemented instruction that helped boost kids’ daily activity by 38%.

Plus, with my eight years of prior experience, I’m confident in my abilities to plan lessons and engage in active listening while instructing students.

Thank you for considering me for the gym teacher role at Cambell Union Elementary School. I’m excited to discuss in more detail how I can contribute to your early-age health promotion efforts.

Sincerely, Matt Frazier

General Short Cover Letter Example

Anders Benedict 2337 Cedar Blvd. San Francisco, CA 94103 415-234-5678 [email protected]

Natalie Benson Bear Real Estate Group 1010 Mission St. San Francisco, CA 94103

Dear Ms. Benson,

I’m eager to apply for your account manager role with the Bear Real Estate Group to help achieve your mission of providing more accessible housing solutions.

At L&P Real Estate, I managed a portfolio of accounts and developed an informational strategy to help realtors identify the ideal properties for clients 65% more efficiently.

My bachelor’s degree in business administration has also equipped me with financial management knowledge, allowing me to make more effective and accurate decisions on the job.

Thank you for considering me for the account manager role at Bear Real Estate Group. I’m excited to discuss further how I can contribute to your solution-focused team.

Sincerely, Anders Benedict

Real-World Examples of Successful Short Cover Letters

How you present skills in a short cover letter also varies by industry. Let’s look at some real-world short cover letter examples tailored to the needs of major fields to show how you can customize yours accordingly.

As with the examples by career level, these industry-specific samples focus on content without templates. For more detailed examples with templates, visit the BeamJobs Cover Letter Examples page or utilize the BeamJobs AI Cover Letter Generator to seamlessly create an attractive cover letter.

Tech Job Short Cover Letter Example

Randy Hendrickson 1456 Maple Ct. Chicago, IL 60601 312-654-3210 [email protected]

Marko Gutierrez MindPal 200 Wacker Dr. Chicago, IL 60601

Dear Mr. Gutierrez,

I’m impressed with what your team at MindPal has achieved, creating AI tools that make HR management more efficient. I’d be excited to use my Javascript skills as your next Node.js developer to help you continue innovating HR management technology.

In my previous role at CCI Systems, I used Node.js to scale Javascript code for machine learning software to increase user accessibility by 75%.

I’ve also utilized MongoDB to make data management 58% more efficient in my role at Chelsoft Solutions.

With my experience in Node.js and passion for your mission to innovate HR technology, I’m confident I’ll fit in well with your team at MindPal. Thank you for your consideration, and I hope to discuss further how I can make an impact as your next Node.js developer.

Sincerely, Randy Hendrickson

Healthcare Position Short Cover Letter Example

Jessica Alexander 2001 Spruce Ave. Philadelphia, PA 19103 215-987-6543 [email protected]

Olivia Peterson Connected Healthcare 333 Market St. Philadelphia, PA 19103

Dear Ms. Peterson,

I’m impressed by your commitment to compassionate service at Connected Healthcare, which is why I wanted to apply to your ER nurse role.

At Aurora Healthcare, I applied basic life support principles in emergency and trauma response situations to treat patient needs 55% more effectively.

I’m also skilled in patient care, providing friendly and helpful service to every patient I work with. As a CNA at the Woodland Nursing Home, I helped maintain a patient satisfaction rate of 98%.

Motivated by your mission of compassionate and effective treatment at Connected Healthcare, I’d be excited to join your ER nursing team. Thank you, and I’m eager to discuss the role with you in more detail.

Sincerely, Jessica Alexander

Creative Industry Job Short Cover Letter Example

Martin Richardson 3118 Walnut St. Los Angeles, CA 90017 213-321-9876 [email protected]

Daniel Kendricks Humana 400 Grand Ave. Los Angeles, CA 90017

Dear Mr. Kendricks,

I deeply appreciate what you’re doing at Humana, trying to make the insurance selection process easier for your customers. Having been a website copywriter in the healthcare industry for the last six years, I’d be excited to help you bring your brand to life and provide effective content that makes insurance information easier to understand.

In my previous role at the Greenville Recovery Center, I worked on copy for a step-by-step sales funnel that made selecting the right treatment package easier for prospective clients. It boosted conversion rates by 78%.

I also applied on-page SEO best practices to landing pages I wrote for the Houston Health Center to boost traffic by 49%.

With my experience writing evidence-based health content and passion for increasing insurance accessibility, I’m excited to discuss this opportunity further.

Sincerely, Martin Richardson

Customer Service Role Short Cover Letter Example

Natasha Tyson 4809 Cherry Dr. Las Vegas, NV 89101 702-555-1234 [email protected]

Elizabeth Smith Graybar Electric Company 312 Sunset Blvd. Las Vegas, NV 89101

Dear Ms. Smith,

During my job search, Graybar Electric Company stood out because of its commitment to the safe and efficient shipping of electrical products. As your next customer service representative, I’d be excited to do my part to help you achieve your mission and provide effective client service.

In my last job at Kohler Manufacturing, I used my skills in email systems management to monitor service requests and send an initial response in one hour or less during normal business hours.

I’m also proficient in Zendesk. When I worked at Verizon Wireless, I was part of a team that helped deploy it to make service management 59% more efficient.

With my commitment to excellent service and passion for the mission of safe and efficient shipping you’re taking on at Graybar Electric, I’m eager to discuss this position with you further.

Thank you, Natasha Tyson

Management Position Short Cover Letter Example

Alex Thompson 6572 Rose Ave. Miami, FL 33101 305-776-9874 [email protected]

Jane Mayville MyKind Organics 840 Ocean Dr. Miami, FL 33101

Dear Ms. Mayville,

As someone who’s passionate about natural products, trying to eat clean, and taking supplements to improve my health, I have an immense appreciation for the supplements you develop at MyKind Organics. I’d be excited to keep your company thriving as your next finance department manager.

In my previous role at Nestle, I performed extensive expense analysis in manufacturing processes to help reduce costs by 23%.

I also strive to be an effective leader. At Grand Appliance, I managed and delegated tasks to an eight-person team while preparing to submit tax reports. We ended up finishing the project five days ahead of schedule.

With my passion for the natural products you’re producing at MyKind Organics, coupled with my financial analysis and leadership skills, I’m confident I’m the right fit for your finance department manager role. I’m excited to discuss this opportunity in more detail.

Thank you, Alex Thompson

Sales & Marketing Position Short Cover Letter Example

Ronda Erickson 2910 Sycamore Rd. New York, NY 10001 212-987-6543 [email protected]

Carl Alexander Webfitters 775 Broadway St. New York, NY 10001

Dear Mr. Alexander,

After coming across your digital marketing strategist position at Webfitters, I was impressed by the innovative solutions you’ve provided to solve business problems. I’m excited about the opportunity to join your forward-thinking marketing team.

When I worked at the Westside Gardens, I harnessed user-generated content strategies on social media, which increased engagement rates by 55% and repeat visits to the gardens by 34%.

During my time at Durham’s Clothing, I also used HubSpot to analyze data and identify five sticking points in the online shopping experience, boosting conversions by 45%.

I’m confident with my problem-solving abilities and passion for your innovative approach, I’ll fit in well as a digital marketing strategist with Webfitters. Thank you, and I look forward to discussing the opportunity further with you.

Sincerely, Ronda Erickson

A short cover letter should be between 100 and 150 words. You want to keep it concise to avoid losing the hiring manager’s attention during quick initial reviews. Try to focus on two or three top skills, a couple of examples of relevant achievements, and your connection to the company’s mission.

While you want to remain concise, a short cover letter can be too short. If it’s under 80 words, you’ll probably want to add more details to show you’re the ideal fit for the role. If you’re struggling, consider adding transferable skills or how your education has equipped you for the role.

The best way to personalize your short cover letter is to connect with the company’s mission and show relevant skills that fit their needs. For example, while applying to be a sales rep at an ecologically friendly company, you could mention how you’re eager to use your lead generation skills to help promote greener business solutions.

The best way to highlight your strengths will be by providing brief examples of achievements from your career. For example, if you’re a forklift driver and wanted to highlight OSHA safety knowledge, you could detail how you used OSHA practices during a companywide effort that reduced accidents by 43%.

There are industries and positions where a longer cover letter may be a better fit. Highly technical industries like software development or engineering may be better suited to longer cover letters to detail enough abilities that show you’re the ideal fit. The same applies to positions with many responsibilities, such as project managers.

The ideal length for cover letters depends on how you’re sending them. If the cover letter is in an online form or in the body of an email message, keep it to 100-150 words. But if you send it as a formal attachment, go for a longer version, between 250-400 words.

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