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88 Open Essays - A Reader for Students of Composition & Rhetoric (Wangler and Ulrich)

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Sarah Wangler & Tina Ulrich
Northwestern Michigan College

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This book is a free and open resource to composition instructors and students, full of essays that could supplement OER rhetoric and writing texts that lacked readings. All of the essays in this reader are versatile rhetorically and thematically. It is arranged alphabetically by author name. Each essay has a series of hashtags that apply to the essay in some way. You can search for essays thematically that relate to topics like education, the environment, politics, or health. You can also search for essays based on composition concepts like analysis, synthesis, and research. You can search for essays that are based on shared values, essays that rely heavily on ethos, logos, or pathos, essays that are very kairos-dependent, and essays that are scholarly.

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Focus and Precision: How to Write Essays that Answer the Question

About the Author Stephanie Allen read Classics and English at St Hugh’s College, Oxford, and is currently researching a PhD in Early Modern Academic Drama at the University of Fribourg.

We’ve all been there. You’ve handed in an essay and you think it’s pretty great: it shows off all your best ideas, and contains points you’re sure no one else will have thought of.

You’re not totally convinced that what you’ve written is relevant to the title you were given – but it’s inventive, original and good. In fact, it might be better than anything that would have responded to the question. But your essay isn’t met with the lavish praise you expected. When it’s tossed back onto your desk, there are huge chunks scored through with red pen, crawling with annotations like little red fire ants: ‘IRRELEVANT’; ‘A bit of a tangent!’; ‘???’; and, right next to your best, most impressive killer point: ‘Right… so?’. The grade your teacher has scrawled at the end is nowhere near what your essay deserves. In fact, it’s pretty average. And the comment at the bottom reads something like, ‘Some good ideas, but you didn’t answer the question!’.

If this has ever happened to you (and it has happened to me, a lot), you’ll know how deeply frustrating it is – and how unfair it can seem. This might just be me, but the exhausting process of researching, having ideas, planning, writing and re-reading makes me steadily more attached to the ideas I have, and the things I’ve managed to put on the page. Each time I scroll back through what I’ve written, or planned, so far, I become steadily more convinced of its brilliance. What started off as a scribbled note in the margin, something extra to think about or to pop in if it could be made to fit the argument, sometimes comes to be backbone of a whole essay – so, when a tutor tells me my inspired paragraph about Ted Hughes’s interpretation of mythology isn’t relevant to my essay on Keats, I fail to see why. Or even if I can see why, the thought of taking it out is wrenching. Who cares if it’s a bit off-topic? It should make my essay stand out, if anything! And an examiner would probably be happy not to read yet another answer that makes exactly the same points. If you recognise yourself in the above, there are two crucial things to realise. The first is that something has to change: because doing well in high school exam or coursework essays is almost totally dependent on being able to pin down and organise lots of ideas so that an examiner can see that they convincingly answer a question. And it’s a real shame to work hard on something, have good ideas, and not get the marks you deserve. Writing a top essay is a very particular and actually quite simple challenge. It’s not actually that important how original you are, how compelling your writing is, how many ideas you get down, or how beautifully you can express yourself (though of course, all these things do have their rightful place). What you’re doing, essentially, is using a limited amount of time and knowledge to really answer a question. It sounds obvious, but a good essay should have the title or question as its focus the whole way through . It should answer it ten times over – in every single paragraph, with every fact or figure. Treat your reader (whether it’s your class teacher or an external examiner) like a child who can’t do any interpretive work of their own; imagine yourself leading them through your essay by the hand, pointing out that you’ve answered the question here , and here , and here. Now, this is all very well, I imagine you objecting, and much easier said than done. But never fear! Structuring an essay that knocks a question on the head is something you can learn to do in a couple of easy steps. In the next few hundred words, I’m going to share with you what I’ve learned through endless, mindless crossings-out, rewordings, rewritings and rethinkings.

Top tips and golden rules

I’ve lost count of the number of times I’ve been told to ‘write the question at the top of every new page’- but for some reason, that trick simply doesn’t work for me. If it doesn’t work for you either, use this three-part process to allow the question to structure your essay:

1) Work out exactly what you’re being asked

It sounds really obvious, but lots of students have trouble answering questions because they don’t take time to figure out exactly what they’re expected to do – instead, they skim-read and then write the essay they want to write. Sussing out a question is a two-part process, and the first part is easy. It means looking at the directions the question provides as to what sort of essay you’re going to write. I call these ‘command phrases’ and will go into more detail about what they mean below. The second part involves identifying key words and phrases.

2) Be as explicit as possible

Use forceful, persuasive language to show how the points you’ve made do answer the question. My main focus so far has been on tangential or irrelevant material – but many students lose marks even though they make great points, because they don’t quite impress how relevant those points are. Again, I’ll talk about how you can do this below.

3) Be brutally honest with yourself about whether a point is relevant before you write it.

It doesn’t matter how impressive, original or interesting it is. It doesn’t matter if you’re panicking, and you can’t think of any points that do answer the question. If a point isn’t relevant, don’t bother with it. It’s a waste of time, and might actually work against you- if you put tangential material in an essay, your reader will struggle to follow the thread of your argument, and lose focus on your really good points.

Put it into action: Step One

Let’s imagine you’re writing an English essay about the role and importance of the three witches in Macbeth . You’re thinking about the different ways in which Shakespeare imagines and presents the witches, how they influence the action of the tragedy, and perhaps the extent to which we’re supposed to believe in them (stay with me – you don’t have to know a single thing about Shakespeare or Macbeth to understand this bit!). Now, you’ll probably have a few good ideas on this topic – and whatever essay you write, you’ll most likely use much of the same material. However, the detail of the phrasing of the question will significantly affect the way you write your essay. You would draw on similar material to address the following questions: Discuss Shakespeare’s representation of the three witches in Macbeth . How does Shakespeare figure the supernatural in Macbeth ? To what extent are the three witches responsible for Macbeth’s tragic downfall? Evaluate the importance of the three witches in bringing about Macbeth’s ruin. Are we supposed to believe in the three witches in Macbeth ? “Within Macbeth ’s representation of the witches, there is profound ambiguity about the actual significance and power of their malevolent intervention” (Stephen Greenblatt). Discuss. I’ve organised the examples into three groups, exemplifying the different types of questions you might have to answer in an exam. The first group are pretty open-ended: ‘discuss’- and ‘how’-questions leave you room to set the scope of the essay. You can decide what the focus should be. Beware, though – this doesn’t mean you don’t need a sturdy structure, or a clear argument, both of which should always be present in an essay. The second group are asking you to evaluate, constructing an argument that decides whether, and how far something is true. Good examples of hypotheses (which your essay would set out to prove) for these questions are:

The witches are the most important cause of tragic action in Macbeth.
The witches are partially, but not entirely responsible for Macbeth’s downfall, alongside Macbeth’s unbridled ambition, and that of his wife.
We are not supposed to believe the witches: they are a product of Macbeth’s psyche, and his downfall is his own doing.
The witches’ role in Macbeth’s downfall is deliberately unclear. Their claim to reality is shaky – finally, their ambiguity is part of an uncertain tragic universe and the great illusion of the theatre. (N.B. It’s fine to conclude that a question can’t be answered in black and white, certain terms – as long as you have a firm structure, and keep referring back to it throughout the essay).

The final question asks you to respond to a quotation. Students tend to find these sorts of questions the most difficult to answer, but once you’ve got the hang of them I think the title does most of the work for you – often implicitly providing you with a structure for your essay. The first step is breaking down the quotation into its constituent parts- the different things it says. I use brackets: ( Within Macbeth ’s representation of the witches, ) ( there is profound ambiguity ) about the ( actual significance ) ( and power ) of ( their malevolent intervention ) Examiners have a nasty habit of picking the most bewildering and terrifying-sounding quotations: but once you break them down, they’re often asking for something very simple. This quotation, for example, is asking exactly the same thing as the other questions. The trick here is making sure you respond to all the different parts. You want to make sure you discuss the following:

Do you agree that the status of the witches’ ‘malevolent intervention’ is ambiguous?
What is its significance?
How powerful is it?

Step Two: Plan

Having worked out exactly what the question is asking, write out a plan (which should be very detailed in a coursework essay, but doesn’t have to be more than a few lines long in an exam context) of the material you’ll use in each paragraph. Make sure your plan contains a sentence at the end of each point about how that point will answer the question. A point from my plan for one of the topics above might look something like this:

To what extent are we supposed to believe in the three witches in Macbeth ? Hypothesis: The witches’ role in Macbeth’s downfall is deliberately unclear. Their claim to reality is uncertain – finally, they’re part of an uncertain tragic universe and the great illusion of the theatre. Para.1: Context At the time Shakespeare wrote Macbeth , there were many examples of people being burned or drowned as witches There were also people who claimed to be able to exorcise evil demons from people who were ‘possessed’. Catholic Christianity leaves much room for the supernatural to exist This suggests that Shakespeare’s contemporary audience might, more readily than a modern one, have believed that witches were a real phenomenon and did exist.

My final sentence (highlighted in red) shows how the material discussed in the paragraph answers the question. Writing this out at the planning stage, in addition to clarifying your ideas, is a great test of whether a point is relevant: if you struggle to write the sentence, and make the connection to the question and larger argument, you might have gone off-topic.

Step Three: Paragraph beginnings and endings

The final step to making sure you pick up all the possible marks for ‘answering the question’ in an essay is ensuring that you make it explicit how your material does so. This bit relies upon getting the beginnings and endings of paragraphs just right. To reiterate what I said above, treat your reader like a child: tell them what you’re going to say; tell them how it answers the question; say it, and then tell them how you’ve answered the question. This need not feel clumsy, awkward or repetitive. The first sentence of each new paragraph or point should, without giving too much of your conclusion away, establish what you’re going to discuss, and how it answers the question. The opening sentence from the paragraph I planned above might go something like this:

Early modern political and religious contexts suggest that Shakespeare’s contemporary audience might more readily have believed in witches than his modern readers.

The sentence establishes that I’m going to discuss Jacobean religion and witch-burnings, and also what I’m going to use those contexts to show. I’d then slot in all my facts and examples in the middle of the paragraph. The final sentence (or few sentences) should be strong and decisive, making a clear connection to the question you’ve been asked:

Contemporary suspicion that witches did exist, testified to by witch-hunts and exorcisms, is crucial to our understanding of the witches in Macbeth. To the early modern consciousness, witches were a distinctly real and dangerous possibility – and the witches in the play would have seemed all-the-more potent and terrifying as a result.

Step Four: Practice makes perfect

The best way to get really good at making sure you always ‘answer the question’ is to write essay plans rather than whole pieces. Set aside a few hours, choose a couple of essay questions from past papers, and for each:

Write a hypothesis
Write a rough plan of what each paragraph will contain
Write out the first and last sentence of each paragraph

You can get your teacher, or a friend, to look through your plans and give you feedback . If you follow this advice, fingers crossed, next time you hand in an essay, it’ll be free from red-inked comments about irrelevance, and instead showered with praise for the precision with which you handled the topic, and how intently you focused on answering the question. It can seem depressing when your perfect question is just a minor tangent from the question you were actually asked, but trust me – high praise and good marks are all found in answering the question in front of you, not the one you would have liked to see. Teachers do choose the questions they set you with some care, after all; chances are the question you were set is the more illuminating and rewarding one as well.

Image credits: banner ; Keats ; Macbeth ; James I ; witches .

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177 Questions to Inspire Writing, Discussion, Debate and Reflection

Here are all of our Student Opinion questions from the 2019-20 school year. A New York Times article, interactive feature or video is the jumping-off point for each question.

By The Learning Network

Each school day, we publish a new Student Opinion question. The questions explore everything from family, school and friendships to race, gender and social media. Not surprisingly, this past year, many of our Student Opinion prompts also touched on how the coronavirus pandemic affected nearly all aspects of our lives.

During the 2019-20 school year, we asked 177 questions, and you can find them all below or here as a PDF . The questions are divided into two categories — those that provide opportunities for debate and persuasive writing, and those that lend themselves to creative, personal or reflective writing.

A New York Times article, interactive feature or video is the jumping-off point for each question, and students can view each linked Times article without a digital subscription.

These questions are used by some teachers as a way to spark class discussion and debate, while other teachers use them as an entry point for practicing narrative or persuasive writing. Our Student Opinion questions offer an authentic audience for student voices as well as a way to encourage students to engage with current events and peers from around the world.

We also have a free, on-demand webinar that offers other ideas on how to use our writing prompts in the classroom for everyday low-stakes writing practice across the curriculum.

Questions for Debate and Persuasive Writing

1. Should Students Get Mental Health Days Off From School? 2. Do Video Games Deserve the Bad Rap They Often Get? 3. Should College Be Free? 4. Where Should We Draw the Line Between Community Health and Safety and Individual Liberty and Privacy? 5. Does the United States Owe Reparations to the Descendants of Enslaved People? 6. What Topics Do You Wish You Could Learn About in School? 7. Should Parents Track Their Children? 8. When Do You Become an Adult? 9. Is the Mona Lisa Bad for Art? 10. Would You Return a Lost Wallet? (What if It Had Lots of Money in It?) 11. Do You Believe Aliens Exist? 12. Is Animal Testing Ever Justified? 13. Should Gifted and Talented Education Be Eliminated? 14. Do Films Like ‘Joker’ Endorse (or Even Promote) Violence? 15. Why Is It Important for People With Different Political Beliefs to Talk to Each Other? 16. What Rules, if Any, Should There Be About Phone Use During Live Performances? 17. Should Stay-at-Home Parents Be Paid? 18. Should We Feel Guilty When We Travel? 19. Are Some Youth Sports Too Intense? 20. Can Social Media Be a Tool for Learning and Growth in Schools? 21. Should Students Be Required to Take the SAT and ACT to Apply to College? 22. Should Your School Day Start Later? 23. Should Facebook Fact-Check Political Speech? 24. Should Blowouts Be Allowed in Youth Sports? 25. Should the Week Be Four Days Instead of Five? 26. Should Sports Journalism ‘Stick To Sports’? 27. Should Students Be Punished for Not Having Lunch Money? 28. Should Schools Test Their Students for Nicotine and Drug Use? 29. Is Racial and Economic Diversity in Schools Important? 30. Should Texting While Driving Be Treated Like Drunken Driving? 31. Why Do Bystanders Sometimes Fail to Help When They See Someone in Danger? 32. Are Comic-Book Movies Ruining Film? 33. How Do You Think American Education Could Be Improved? 34. Should All Schools Teach Cursive? 35. What Suggestions Do You Have for Improving Lunch at Your School? 36. Should Musicians Be Allowed to Copy or Borrow From Other Artists? 37. What Do You Think About Prince Harry and Meghan ‘Stepping Back’? 38. What Role Should Textbooks Play in Education? 39. Should Public Transit Be Free? 40. How Should We Punish Sports Cheaters? 41. Is There a ‘Right Way’ to Be a Tourist? 42. Do the Grammy Awards Represent the Best in Music Today? 43. Do You Think the World Is Getting Closer to Securing the Promise of ‘Never Again’? 44. Should the Adults in Your Life Be Worried by How Much You Use You Use Your Phone? 45. Is It Offensive for Sports Teams and Their Fans to Use Native American Names, Imagery and Gestures? 46. Should Facial Recognition Technology Be Used in Schools? 47. In the Age of Digital Streaming, Are Movie Theaters Still Relevant? 48. Do Memes Make the Internet a Better Place? 49. Is Childhood Today Over-Supervised? 50. How Do You Decide What News to Believe, What to Question and What to Dismiss? 51. Should Plastic Bags Be Banned Everywhere? 52. Do You Think Online Conspiracy Theories Can Be Dangerous? 53. What Should #MeToo Mean for Teenage Boys? 54. Is It Immoral to Increase the Price of Goods During a Crisis? 55. Should Public Preschool Be a Right for All Children? 56. What Are Your Reactions to the Impeachment Inquiry of President Trump? 57. Is the Impeachment Inquiry a Teachable Moment? Or Should Politics Stay Out of the Classroom? 58. What Is Your Reaction to the Results of the Iowa Caucuses? 59. How Do You Think the Primaries and 2020 Presidential Election Should Proceed? 60. What Role Should Celebrities Have During the Coronavirus Crisis? 61. Should Schools Change How They Grade Students During the Pandemic? 62. Should We All Be Able to Vote by Mail? 63. Is It OK to Laugh During Dark Times? 64. When the Pandemic Ends, Will School Change Forever? 65. What Makes a Great Leader? 66. Should Students Be Monitored When Taking Online Tests? 67. Should National Service Be Required for All Young Americans?

Questions for Creative and Personal Writing

68. How Is What You Are Studying in School Relevant to Your Life and the Larger World? 69. How Much Racism Do You Face in Your Daily Life? 70. Do You Ever Laugh at the Misfortune of Others? 71. How Much Has Your ZIP Code Determined Your Opportunities? 72. What Weaknesses and Strengths About Our World Are Being Exposed By This Pandemic? 73. What Have You Learned About Yourself During This Lockdown? 74. What’s the Most Memorable Thing That Happened to You This Summer? 75. Does Your Life Ever Feel Too Busy? 76. How Do You Feel About Active-Shooter Drills in Schools? 77. When Have You Either Forgiven Someone or Been Forgiven Yourself? 78. How Do You Deal With Self-Doubt? 79. What Are Your Hometown’s Shortcomings? 80. Have You Ever Had a Significant Friendship End? 81. Are You Going to a Youth Climate Strike? 82. How Well Do Your Parents Deal With Sibling Conflicts? 83. How Similar Are Your Political Views to Those of Your Parents? 84. Have You Ever Read a Book You Weren’t Supposed to Read? 85. What Do You Eat for Dinner on a Typical Weeknight? 86. What’s Your Favorite Punctuation Mark? 87. Do You Get an Allowance? 88. Have You Ever Encountered Racist or Extremist Content Online? 89. What Do You Think of the Field of Democratic Presidential Candidates? 90. What Is Your Favorite Rivalry? 91. Who Do You Turn To in a Crisis? 92. Are You a Worrier? 93. What Grievances Do You Have With Your Local Community? 94. What’s Your Favorite Halloween Costume, Past or Present? 95. How Good Are You at Spending Time Alone? 96. What Could You Read, Listen to or Watch to Stretch Your Cultural Imagination? 97. Do You Read Reviews? 98. Do You Want to Get Married Someday? 99. Do You Seek Out New Experiences? Or Stick With the Things You Know and Love? 100. How Well Do You Read Other People? 101. What Does Thanksgiving Mean to You? 102. Do You Have Any Close Friends? 103. Have You Ever Tried to Make Money Online? 104. Do You Feel Safer When You Know You’re Being Watched? 105. What Are Your Experiences With Meditation? 106. How Will You Remember the 2010s? 107. Do You See Yourself in the Books You Read? 108. What Were the Best and Worst Things About 2019 for You? 109. Are You Good at Giving Gifts? 110. What Is Your Choice for Word of the Year? 111. How Have You Coped With the Death of an Idol? 112. Who Are the Ordinary Heroes of 2019? 113. What Are Your Predictions for the New Year and the New Decade? 114. What Era Do You Wish You Had Grown Up In? 115. Would You Want to Live and Breathe Creating Content for Social Media? 116. Do You Complain Too Much, Too Little or Just the Right Amount? 117. How Would You Rate Your Listening Skills and Those of the People Around You? 118. Would You Consider Serving in the U.S. Armed Forces? 119. Have You Ever Quit Something? 120. What Are You Doing to Change Your School? 121. What Does Kobe Bryant’s Death Mean to You? 122. Did You Watch the Super Bowl? What Did You Think? 123. How Have You Learned About Slavery? 124. Would You Ever Consider Becoming Vegetarian? 125. Do You Turn to Your Parents for Advice? 126. What Role Have Coaches Played in Your Life? 127. How Would You Design Your Ideal Museum? 128. Are You Able to Be Your Whole Self at School? 129. Do You Have More Good Habits Than Bad? 130. We Document Life’s Milestones. How Should We Document Death? 131. How Concerned Are You About the Coronavirus Outbreak? 132. Are You a Good Person? 133. Would You Allow an Ex-Prisoner to Live With You? 134. How Would Your Life Be Different if You Didn’t Have Wi-Fi and Cellular Service? 135. Stress, Worry and Anxiety Are All Different. How Do You Cope With Each? 136. Is the Diversity of Your School Accurately Reflected in Its Promotional Materials? 137. What Is Your Reaction to the Latest News About the Coronavirus Outbreak? 138. What Role Does Poetry Play in Your Life? 139. How Can We Help One Another During the Coronavirus Outbreak? 140. What Songs Matter to You Now? 141. How Is the Coronavirus Outbreak Affecting Your Life? 142. What Are You Reading, Watching, Listening To, Playing and Cooking? A Place for Recommendations 143. How Are You Staying Healthy and Fit? 144. What Questions Do You Have About the Coronavirus? 145. Has Your School Switched to Remote Learning? How Is It Going So Far? 146. How Do Animals Provide Comfort in Your Life? 147. Is the Coronavirus Pandemic Bringing Your Extended Family Closer Together? 148. What Are Some Ways to “Travel” Without Traveling During the Pandemic? 149 Holidays and Birthdays Are Moments to Come Together. How Are You Adapting During the Pandemic? 150. How Has the Coronavirus Changed How You Use the Internet? 151. How Are You Getting Your Sports Watching Fix? 152. What Acts of Kindness Have You Heard About or Participated In During Coronavirus? 153. When Has Starting Over Worked for You? 154. Is Your Family Experiencing Greater Conflict During a Time of Self-Quarantine? 155. How Are You Feeling About Missing Prom? 156. How Can You Tell a Story About Your Life Right Now Through a Few Simple Numbers? 157. What Does Your Accent Say About Who You Are? 158. How Do You Greet Your Friends and Family? 159. What Are Your Favorite Games? 160. What Do You Miss Most About Your Life Before the Pandemic? 161. What Are Your Hopes for Summer 2020? What Are Your Worries? 162. How Do You Connect With Your Parents? 163. Are You an Optimist or a Pessimist? 164. What Do the Objects in Your Home Say About You? 165. What’s the First Thing You Plan to Do After Quarantine? 166. Do You Enjoy Going On a Walk — Especially Now? 167. What’s the Best Book You Ever Read for School? 168. What’s the Craziest Thing You Did as a Kid? 169. How Is Your Family Dividing Responsibilities During the Quarantine 170. How Has Social Distancing Changed Dating for Teenagers? 171. Do You Believe in Ghosts? 172. What Issues in the 2020 Presidential Race Are Most Important to You? 173. Do You Prefer to Dwell in the Past, Live in the Present or Dream of the Future? 174. Does the Future of Robots Get You Excited, or Fill You With Dread? 175. How Do You Practice Self-Care? 176. How Will We Remember the Coronavirus Pandemic? 177. What Is Your Reaction to the Days of Protest That Have Followed the Death of George Floyd?

Want more writing prompts?

You can find even more Student Opinion questions in our 550 Prompts for Narrative and Personal Writing and 130 New Prompts for Argumentative Writing . We also publish daily Picture Prompts , which are image-centered posts that provide space for many different kinds of writing. You can find all of our writing prompts, added as they publish, here .

Open-Ended Questions: 28 Examples of How to Ask Properly

The power of open-ended questions lies in the insights they unlock.

Mastering open-ended questions is key, as they unlock more than just brief replies. They invite deeper thoughts, opening doors to honest conversations. The skill of openness and support is crucial for team leaders who want to cultivate a similar culture among their employees and customers. Unlike yes-or-no questions, open-ended ones pave the way for people to express themselves fully.

They are not just about getting answers, but about understanding perspectives, making them a valuable tool in the workplace, schools, and beyond. Through these questions, we dig deeper, encouraging a culture where thoughts are shared openly and ideas flourish.

What is an open-ended question?

Open-ended questions kick off with words like “Why?”, “How?”, and “What?”. Unlike the yes-or-no kind, they invite a fuller response. It’s not about getting quick answers, but about making the respondent think more deeply about their answers.

These questions ask people to pause, reflect, and delve into their thoughts before responding. It’s more than just getting an answer—it’s about understanding deeper feelings or ideas. In a way, open-ended questions are bridges to meaningful conversations, leading to a richer exchange of ideas and insights.

Comparison: Open-ended vs closed-ended questions

Open-ended and closed-ended questions serve as the two sides of the inquiry coin, each with its unique advantages.

Open-ended questions:

Kickstart with “How”, “Why”, and “What”
No set answers, sparking more thought
Encourage detailed responses, explaining the ‘why’ or ‘how’

Closed-ended questions:

Often have a “Yes” or “No” response
Feature predetermined answers (e.g., Options A, B, C)
Aim for specific, clear-cut responses, making them quick to answer

Together, they balance a conversation. Open-ended questions open up discussions, while close-ended questions keep them on track.

Benefits of asking open-ended questions

Deeper understanding : They dig deeper, unveiling more than just surface-level information.
Enhanced communication : Open-ended questions foster a two-way dialogue, making conversations more engaging.
Building trust: When people feel heard, it builds trust and a strong rapport.
Encourages critical thinking: These questions nudge towards reflection, enhancing critical thinking skills.
Uncovering insights : They can bring out hidden insights that might stay buried otherwise.
Problem-solving: By identifying core issues, they pave the way for effective problem-solving.
Personal growth : Promoting self-reflection, open-ended questions contribute to personal growth and awareness.

As you can see, open-ended questions pave the way for in-depth responses. Unlike a simple ‘yes’ or ‘no’, they encourage individuals to share more. This leads to richer engagements, giving a peek into others’ perspectives. It’s more than just collecting data; it’s about understanding the context behind it. Through open-ended questions, discussions become more engaging and informative. It’s a step towards fostering a culture of open communication and meaningful interactions.

28 examples of open-ended questions

Questions for team meetings:

What steps could enhance our meeting’s effectiveness?
How does our meeting structure support or hinder our goals?
What topics should be prioritized in our next meeting?
How can we make our meetings more engaging and productive?
What was the most impactful part of today’s meeting?
If you could change one thing about our meetings, what would it be?
How do our meetings compare to those in other departments?

For company surveys:

What aspects of our culture contribute to your job satisfaction?
How could we modify our workspace to boost productivity?
What are your thoughts on our current communication channels?
How would a flexible work schedule impact your work-life balance?
What training or resources would further your career development here?
How do our company values align with your personal values?
What suggestions do you have for improving team collaboration?

Ideas for brainstorming sessions:

What alternative solutions could address this challenge?
How might we streamline our brainstorming process?
What barriers are hindering creative thinking in our sessions?
How do you feel about the diversity of ideas presented?
What methods could we employ to encourage more innovative thinking?
How can we better document and follow up on ideas generated?
What factors should be considered when evaluating potential solutions?

For classroom discussions:

What teaching methods engage you the most?
If you could redesign our classroom, what changes would you make?
How does peer interaction enhance your learning experience?
What topics or subjects would you like to explore in more depth?
How could technology be integrated to enhance learning?
What challenges do you face in achieving your academic goals?
How could the school support you better in overcoming academic hurdles?

How to craft effective open-ended questions

Crafting effective open-ended questions is an art. It begins with choosing the right starters like “How”, “What”, and “Why”.

Example: How did you come up with this idea?
Example: What were the main challenges faced?
Example: Why do you think this approach works best?

Using these starters makes it easier to receive thoughtful answers that lead to deeper thinking and understanding.

Beyond starters, here are more tips:

Be clear: Ensure clarity to avoid confusion.
Avoid leading: Don’t direct towards a specific answer.
Keep it simple: Steer clear of complex language.
Encourage thought: Frame questions to prompt reflection.
Be open: Prepare for unexpected answers.
Practice active listening: Show genuine interest.
Follow-Up: Delve deeper with additional questions.

Characteristics of good open-ended questions:

Interest: Be genuinely interested in the responses.
Clarity: Keep your question clear and straightforward.
Neutral tone: Avoid leading or biased words.
Emotive verbs: Use verbs that evoke thoughts or emotions, like ‘think’, ‘feel’, or ‘believe’.
Non-accusatory: Frame your question to avoid sounding accusatory, which can hinder honest responses.

For instance, instead of asking “Why did you choose this method?”, try “What led you to choose this method?”. It feels less accusatory and more open to insightful responses.

When to Use Open-Ended Questions

Open-ended questions are invaluable tools for diving into meaningful conversations, whether in live discussions or self-paced surveys. Acting like keys, they unlock the reasoning behind people’s thoughts and feelings. For example, incorporating open-ended questions into your Net Promoter Score (NPS) surveys can offer insights into why customers assigned a specific score.

These questions are particularly effective for sparking deeper thinking and discussions. Imagine you’re in a team meeting and you ask, “What can we do to better deliver our projects?” The room is likely to fill with useful suggestions. Similarly, in customer service emails , posing a question like “How can we improve your experience?” can provide insights that go beyond the scope of pre-crafted templates.

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In educational settings, questions like “How can we make learning this easier for you?” can encourage thoughtful answers. This not only enhances the learning environment but also fosters a culture of open communication. By asking such questions, you’re doing more than just seeking answers; you’re inviting deeper thought and engagement.

The real magic of open-ended questions lies in their ability to transform basic interactions into opportunities for greater understanding and learning. Whether you’re conducting a survey, such as an Employee Net Promoter Score , or simply having a team discussion, these questions add context and depth. They turn simple exchanges into meaningful conversations, helping you reach the ultimate goal—whether you’re talking to team members or customers.

Bonus: 8 of our favorite open-ended questions for customer feedback

Embarking on the open-ended questions journey? While Nicereply specializes in collecting easy-to-digest feedback through stars, smiley faces, or thumbs up/down, we see the value in the detailed insights open-ended questions can provide. Here’s a list of our favorite open-ended questions to enhance your customer satisfaction insights:

How could we improve your experience with our customer service?
What did you appreciate most about your interaction with our team?
Were there any aspects of our service that fell short of your expectations?
What additional services or features would you like us to offer?
How would you describe your overall satisfaction with our service?
What suggestions do you have for our support team to serve you better?
What were the key factors that influenced your satisfaction with our service?
How does our customer service compare to others you have experienced?

Though Nicereply’s focus is on clear-cut feedback, engaging with open-ended questions on a separate note can offer a richer understanding of your customer’s experience.

1: How could we improve your experience with our customer service?

Asking for feedback shows you’re keen on making your service better. It helps understand what customers think, find out what’s missing, and aim for the best. This question really shows that a company cares about improving.

2: What did you appreciate most about your interaction with our team?

Finding out what customers like helps grow those good parts. It’s a way to cheer on what’s going well and make sure these good habits keep going strong.

3: Were there any aspects of our service that fell short of your expectations?

Knowing what let customers down is the first step to fixing it. This question can bring out hidden issues, making it easier to sort them out. It also shows customers that their happiness is important and their worries are heard, which can really boost the bond between the customer and the company, a crucial factor in building customer loyalty .

4: What additional services or features would you like us to offer?

Uncovering customer desires helps in tailoring services to meet their needs. It’s a proactive step toward innovation based on customer-driven insights.

5: How would you describe your overall satisfaction with our service?

This question opens up a space for many different reactions and stories. It captures a general feeling that can be explored more for deeper understanding.

6: What suggestions do you have for our support team to serve you better?

This question invites customers to share ideas on improving our service. It’s a positive way to get useful feedback. It also shows a commitment to getting better and valuing what customers have to say, which can build trust and good relations.

7: What were the key factors that influenced your satisfaction with our service?

Looking into the details of satisfaction helps to understand what makes good service for customers. It’s a logical way to break down customer satisfaction.

8: How does our customer service compare to others you have experienced?

A comparative question provides a reality check and a broader industry perspective. It’s a way to understand your competitive standing from a customer-centric viewpoint.

It also may provide insights into areas where competitors excel, offering a benchmark for improvement, or areas where your service shines, which can be leveraged in marketing and brand positioning.

Conclusion: Open-ended questions in a nutshell

Open-ended questions are conversation starters, allowing for a richer exchange of ideas. They help individuals express themselves more fully, paving the way for a deeper understanding.

In business, particularly in customer support, these questions are crucial. They help unearth the customer’s perspective, providing key insights for improving service. For support professionals, every open-ended question is an opportunity to better understand customer needs and enhance the dialogue. Through these questions, a culture of open communication and continuous learning is fostered, which is essential for delivering exceptional customer service.

How did you like this blog?

Roland is the go-to guy for content marketing at Nicereply. With over a decade of experience in the field, he took the reins of the SEO department in April 2023. His mission? To spread the word about customer experience far and wide. Outside of the digital world, Roland enjoys quality time with his wife and two daughters. And if he's in the mood, you might catch him lifting weights at the gym—but don't hold your breath!

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