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Class 12th Business Studies - Principles of Management Case Study Questions and Answers 2022 - 2023

By QB365 on 08 Sep, 2022

QB365 provides a detailed and simple solution for every Possible Case Study Questions in Class 12 Business Studies Subject - Principles of Management, CBSE. It will help Students to get more practice questions, Students can Practice these question papers in addition to score best marks.

QB365 - Question Bank Software

Principles of management case study questions with answer key.

12th Standard CBSE

Final Semester - June 2015

Business Studies

After completing her Bachelors in Fashion Designing from a well-known college in France, Aditi has opened a boutique in a posh market in Kolkata. She has divided the work in smaller units and each employee is well trained to perform his/her task efficiently. The sales persons are allowed to close a deal with a buyer by giving a maximum of 5 percent discount, whereas the decision to give any further discount rests with Aditi as the final authority. In the earlier period of her business venture, employees were asked to put in extra hours of work. In return she had promised to give them a special incentive within a year. Therefore, when the business was doing well, she honour her commitment by giving bonus to her employees. She also instructed her employees that communication from top to bottom should follow the official lines of command. However, she tends to be more biased towards her female employees, when it comes to solve the conflicts among employees. 1. Aditi has divided the work in smaller units and each employee is well trained to perform his/ her task efficiently. Which principle of management is being followed here?

2. "The sales persons are allowed to close a deal with a buyer by giving a maximum of 5 percent discount, whereas the decision to give any further discount rests with Aditi as the final authority." Identify the principle of Management being followed here:

3. “Therefore, when the business was doing well, she honoured her commitment by giving bonus to her employees.” Which principle of management is being highlighted here?

4. Aditi tends to be more biased towards her female employees, when it comes to solve the conflicts among employees. Which principle is being violated here?

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Principles of management case study questions with answer key answer keys.

1. (b) Division of work 2. (a) Centralization and Decentralisation  3. (a) Discipline 4. (c) Equity

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• Business Studies

Class 12 Business Studies Sample Papers, Notes | Test Papers

Get Class 12  Business Studies course content like Notes, Important Questions, NCERT Solutions, Tests, and Sample Papers. All these are available in easily downloadable PDF files.

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• Nature and Significance of Management
• Principles of Management
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• Controlling
• Financial Management

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Marketing management.

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Cbse value based questions, other useful resourses,   online tests,   learning videos.

Business Studies is one of the prime subjects of formal commerce stream education. Any economy is dependent on business. And business is an ever-changing process that brings together technology, natural resources, and human initiative in a constantly changing global environment. To understand the framework in which a business operates, a detailed study of the organization and management of business processes and their interaction with the environment is required. Therefore, the idea of introducing Business Studies in CBSE senior secondary level (+2) is that the students must have a good understanding of the principles and practices bearing in business (trade and industry) as well as their relationship with society. A complete course package for Class 12 Business Studies is available on myCBSEguide .

Class 12 Business Studies Resources 

The senior secondary course in Business Studies is so designed that it prepares students to analyze, manage, evaluate, and respond to changes that affect business. It provides a way of looking at and interacting with the business environment. It allows students to appreciate that business is an integral part of society and develops an understanding of many social and ethical issues. Therefore, to acquire basic knowledge of the business world, a course in Business Studies would be useful. It also informs students of a range of study and work options and bridges the gap between school and work. Our class 12 Business Studies course contents in class 12 touch the whole assessment perspective of the students. It has downloadable PDF files, free online tests, detailed video content, and practice papers. Accredited for quality content myCBSEguide is one such platform where students can find their materials for every step beginning from the syllabus to sample papers. 

CBSE Class 12 Business Studies Syllabus

To begin with the course, students need to be well-acquainted with the syllabus of Class 12 Business Studies each and every year. One must be aware of the sections added or deleted in the updated syllabus. Students may find the updated  CBSE Class 12 Business Studies Syllabus 2022-23  on the  myCBSEguide app . The chapters along with the allotted marks have been explained below in the table.

Class 12 Business Studies NCERT Solutions

What makes NCERT solutions for class 12 Business Studies important is that it provides the basic framework of the typology of the questions that CBSE is supposed to ask. Being familiar with all the NCERT questions and solutions makes the students more confident and aware of the basic steps of preparation. This is why it is always recommended to study NCERT books as it covers all such questions. Knowing the NCERT should be the first step of the preparation plan. You can have easy access to chapter-based class 12 Business Studies NCERT solutions with detailed explanations on myCBSEguide . These are available for free to view and download.

Our NCERT solutions for class 12 Business Studies include all the questions provided in the NCERT text book which is prescribed for class 12 in schools. NCERT textbook questions and answers help you to get a thorough understanding of the concepts. The NCERT solution class 12 Business Studies includes textbook solutions from both part 1 and part 2. NCERT Solutions for CBSE Class 12 Business Studies has a total of 13 chapters as given below.

NCERT Class 12 Business Studies Chapter-wise Solutions

• Financial Market
• Entrepreneurship Development

Class 12 Business Studies Sample Papers

Having analyzed the latest official sample papers from CBSE , our team at  myCBSEguide  prepares full-length model question papers for every subject for both secondary and senior secondary levels. These are foolproof model question papers which makes them the most important resource for the board examinees. Class 12 Business Studies is a very dynamic subject, therefore extra care is taken with its details and updates. Unlike last year, this year's sample paper for Business Studies has changed. Students can download the latest Class 12 Business Studies Sample Paper 2023 from the app and our  student dashboard .

Class 12 Business Studies Test Papers & Mock Test

Our chapter-based test papers and online tests give students an opportunity to test their preparation. A few months before the final examination, besides sample papers, myCBSEguide releases a test series for core selected subjects, which students can take and be known about the gaps which they can cover. The best way to learn is by doing. Our Class 12 Business Studies Test Papers and Mock Tests are available on the Students' Dashboard, where students can access them anytime anywhere.

Mock tests for Class 12 Business Studies can also be accessed in the form of online tests. The questions in these tests are prepared by our team of experts who have in-depth knowledge and are always open to queries.

Important Questions for Class 12 Business Studies

In the important questions section, you get a set of around 4-5 sets of solved important questions from each and every chapter. The students will not miss any concept if they solve this set of questions as they are specially designed to tackle the CBSE class 12 board exam. For instance, you may find important questions for  Nature and Significance of Management  in the class 12 Business Studies section of our CBSE course page .

Chapter Wise Practice Test for Class 12 Business Studies

Part-I and Part-II

• Chapter 1 Nature and Significance of Management
• Chapter 2 Principles of Management
• Chapter 3 Business Environment
• Chapter 4 Planning
• Chapter 5 Organising
• Chapter 6 Staffing
• Chapter 7 Directing
• Chapter 8 Controlling
• Chapter 9 Financial Management
• Chapter 10 Financial Markets
• Chapter 11 Marketing Management
• Chapter 12 Consumer Protection

Class 12 Business Studies Case Study Questions

The new education policy of India lays stress on competency-based education. The purpose is to drift from rote learning to competency and situation-based learning. Also, it aims to enhance the critical reasoning skills of students. Introducing case study questions was a step toward achieving these goals of the National Education Policy (NEP) 2020 .

.However, case-based questions have always existed in the subject of Business Studies for many years in different forms or maybe in one comprehensive question. But now it has been changed and made more extensive in the way that it would be based on real-life situations encountered by the students. Therefore, students are now required to focus more on case studies as they require the application of their knowledge of key business concepts. Get all details related to class 12 Business Studies Case-Studies Questions  on myCBSEguide.  

Business Studies: Case-Based Question

Mohan works in a bulb manufacturing company. Each bulb that is manufactured is of standard size and quality. Further, if there is any unrequited type of bulb manufactured then its production is stopped. Last month when the company came to know that 10-watt bulbs were no more liked by customers, their production was stopped. He works in the purchasing department. His job is to purchase the filaments required to make bulbs. This time when he purchases the filament he gets the instruction from the seller that some special care needs to be taken in the first hour of fixing the filaments inside the bulb. Mohan knows this information should be given immediately to the production department before the assembling process starts. However, he finds that his company’s policies only allow him to give the message to his immediate boss who will further pass this message to his boss. The passing of this message will continue until it reaches the desired person in the production department. Based on the passage answer the following questions:

• Method study
• Fatigue study
• Standardization and simplification
• None of these
• Scalar chain
• Departmentalization
• Division of Work
• None of the above
• Organization
• Authority and Responsibility
• All of these
• Division of work
• Scalar Chain

Business Studies become a fundamental subject for someone who plans to pursue a career in the market. Globalization has changed the way organizations transact their business. The subject of Business Studies has to be in the state of the art. Therefore, students need to follow the latest development in the business world and know their subject well. So to begin well, you need to have a well-furnished course plan. This you can get on the myCBSEguide app, which has been providing valuable educational resources consistently for a decade. It is a comprehensive platform wherefrom you get right from the textbook, and syllabus to model question papers and mock tests. To get CBSE class 12 Business Studies model question papers 2022-23, Business Studies chapter test papers, best revision notes, and other study material download the app now.

CBSE Model Question Papers 2024 – New Sets

This academic year was so great that CBSE released sample question papers on 31st March 2023 with the new curriculum for the session 2023-24. So, it was quite surprising because usually, CBSE issues sample papers in December. CBSE Model Question Papers 2024 Apart from CBSE sample papers, now you can …

Class 12 Business Studies Sample Paper 2024

Students can download the latest Class 12 Business Studies Sample Paper 2024 from the myCBSEguide app and our student dashboard. Class 12 Business Studies is a very dynamic subject. If you go through the latest model question paper issued by CBSE for class 12 Business Studies, you will find that …

In this article, we will discuss how to get CBSE class 12 Business Studies Case Study Questions from the myCBSEguide App and our Student Dashboard for free. For the students appearing for class 12 board exams from the Commerce Stream, Business Studies is a core subject. Business Studies as a …

CBSE Class 12 Business Studies Syllabus 2023-24

CBSE Class 12 Business Studies Syllabus 2023-24 includes Nature and Significance of Management, Principles of Management, Business Environment, Planning, Organising, Staffing, Directing, Financial Management etc for the session 2023 – 2024. Here is the detailed syllabus. To download class 12 Business Studies CBSE’s latest sample question papers for the 2024 …

CBSE Term-2 Exams in Offline Mode

CBSE is conducting term-2 exams in offline mode from April 26, 2022. CBSE will issue the detailed datasheet in the next few days. One thing that is absolutely clear is that CBSE board exams will be in offline mode only. Why Offline Mode The first term exams were conducted in …

Class 12 CBSE Test Series

As we know CBSE is conducting MCQ based exam this year, we need more and more questions to practice. Here myCBSEguide Test Series helps you. We have started class 12 CBSE Test Series on all major subjects offered by CBSE. You can access it on the myCBSEguide App. Online Test …

CBSE All India Pre Board Exam 2021

We at myCBSEguide are delighted to announce that we are conducting CBSE All India Pre Board Exam 2021 from October 23, 2021 to November 02, 2021. It is happening for the first time in the history of CBSE exams that any EdTch company is conducting a completely online Pre Board …

CBSE Datesheet 2021

CBSE has released the board examination schedule on 2nd February 2021. CBSE Datesheet 2021 for class 10 and class 12 is out now. Students can download the examination date and time schedule from the myCBSEguide App. Class 10 Exam Dates 2021 CBSE class 10 exams will start from 4th May …

CBSE Reduced Syllabus by 30% for Session 2020-21

CBSE, New Delhi has reduced the syllabus for classes 9 to 12 by 30%. The CBSE Revised Syllabus 2020-21 is available in CBSE official website and myCBSEguide mobile app. Here is the complete circular regarding CBSE Revised Syllabus 2020-21: CBSE Reduced the Syllabus The prevailing health emergency in the country …

When CBSE will Conduct Remaining Exams (COVID-19)

  CBSE as issued advisory to the students, teachers and parents regarding the conduct of the examination. This advisory has eight main highlights. 1. For classes 1 to 8: All students studying in classes 1 to 8 maybe promoted to the next class/grade. This advisory is being issued in consultation …

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• Class 12th /

Business Studies Class 12 Case Studies

• Updated on  
• Feb 12, 2021

The Central Board of Secondary Examination [CBSE] carries out periodic changes frequently in the structure of syllabus and question pattern across different commerce subjects . With more and more questions being added which aim to evaluate concept application, analysis and interpretation, the prevalent practice of theoretical learning is being done away with. The inclusion of Business Studies class 12 case studies is a step in this direction. Further, the vast nature of syllabus in the subject makes this way testing much more practical in place of merely listing and rewriting. Here, we present a full-fledged guide on how to tackle these case studies questions in a way that can get you better scores.

This Blog Includes:

Overview & structure, what is a case study, business studies class 12 case studies: examples, how to solve case studies in business studies class 12.

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Business studies broadly encompass ‘Principles and Functions of Management’ which deal with management, its nature, elements, theories and application as well as ‘Business Finance and Marketing’ which concerns financial markets , marketing management and consumer protection. Before taking a look at the Business Studies Class 12, take a look at the pattern of the paper is as follows:

Note: Case studies are not separate sections or parts. They can be asked as all across the above-mentioned sections.

In particular, case studies are based on real-life scenarios which concern business-related situations. This involves, for instance, cases wherein a person starts a business concern, problems faced in its management, a unique set of circumstances encountered and a host of other different situations. The students are required to correlate concepts in management and solve questions based on their understanding of such concepts. Identification of a particular aspect of Business Management is also a highly used testing criterion.

Here are a few examples of case study questions you can expect to see in the Class 12 Business Studies paper based on official CBSE Question Paper 2020:

Umang Gupta is the Managing Director of Denver Ltd. The company had established a good name for itself and had been doing well. It was known for the timely completion of orders. The Production Manager, Ms Kanta was efficiently handling the processing of the order and had a team of fourteen motivated employees working under her. Everything was going on well. Unfortunately, she met with an accident. Umang knew that in the absence of Ms Kanta, the company may not be able to meet the deadlines. He also knew that not meeting the deadlines may lead to customer dissatisfaction with the risk of loss of business and goodwill. So, he had a meeting with his employees in which accurate the speedy processing of orders was planned. Everybody agreed to work as a team because the behaviour of Umang Gupta was positive towards the employees of the organisation. Hence everyone put in extra time and efforts and the targets were met on time. Not only this, Umang visited Ms Kanta and advised her to take sufficient rest. 1. Identify the leadership style of Umang Gupta and draw a diagram depicting the style. 2. State any two values highlighted by the behaviour of Umang Gupta. (CBSE, Delhi 2017)

Indian Youth Organisation (IYO) organised a visit of its members to an old age home to inculcate the habit of social work among them. The visit revealed that the living conditions of the inmates of the old age home were not hygienic. So, the IYO members decided to clean the premises. During their cleanliness drive, they realised that the old age home also required pest control. But some of the inmates of old age home were reluctant about it because they believed that the pest control might create health problems for them. IYO, therefore, decided to provide ethical, safe and odourless pest control. They showed to the inmates of old age home a pamphlet of the proposed pest control product which promised easy, inexpensive and long-lasting pest control. The inmates happily agreed and the pest control was carried out. It worked for a fortnight but to their dismay, the effect started wearing off. IYO contacted the pest control company which kept on postponing their visit. After waiting for a month, IYO filed a cased in the consumer court. The consumer court was satisfied with the genuineness of the complaint and issued necessary directions to the pest control company. 1. State the six directions that might have been issued by the court. 2. Also, identify any two values that are being communicated by IYO to society. (CBSE, Delhi 2017)

ABC Ltd is a consumer appliance company established in 1992. With its effort of quality maintenance, it has established a competent name in the market for its products. In its efforts of specialisation, it has set up different departments of finance, sales, manufacturing, technical services and maintenance services. As the spaces of operation have risen along with soaring consumer demand, ABD Ltd came to resolution to alter its current principle of management in order to meet varying requirements of the environment.  Write the specific general principle of management the company intends to modify to meet the changing requirements.

Gold Land Pvt. Ltd. is a wheat-producing company. Daily 5000 bags of wheat weighing 10 kg each are produced here. In comparison to the previous year, this ere has been less number of bags produced on a per-day basis. The number is around 4500 which is less than the target of 5000 set by the company. The company however has been able to reduce the costs involved in comparison to last year’s spending on the production and packaging of each bag. The quality of bags has also been up to the mark. Identify the concept of management ignored here.

A floor manager of a mall is a very good manager as he utilizes all the functions of management to minimize the cost of maintenance of his area. He directs all the staff members under him to follow the targets and advises them to put their efforts in the direction of the achievement of these targets. Under his guidance, the employees admit that they learn a lot and are able to meet their targets. This has led to an increase in their salaries. Identify the importance of management highlighted above.

A bank named ‘Dhan Sangraha Karta’ allows the Kapoor family to deposit their money time and again in it. It gives a definite return to this family which is in the form of interest. To get this interest the money stored in the household of Kapoor family gets entry into this bank. Nearby there is a stock exchange, Mr Rajan Kapoor, who is the head of the family, goes there and buys securities. He says that in this way more return in earned by him on his saved money though the risk is also there. 1. Identify the process in the above case performed by the bank and the stock exchange. 2. What are the roles of the bank and the stock exchange with respect to each other? 3. Name a condition for the bank to perform its role in this process. 4. Name a condition for the stock market to perform its role in this process.

To make the sports day of the school successful the Headmaster of the school divided all the activities into task groups each dealing with a specific area like holding of the event, the arrangement of medals, refreshments etc. Each group was placed under the overall supervision of a senior teacher. The physical education teacher was made responsible for holding different events, the home science teacher for refreshments and the Maths teacher for medals. Identify the function of management performed by the Headmaster in doing so.

Exploring Class 12 notes? Don’t Forget to Check Out Our Exclusive Guide on CBSE Accountancy Class 12 !

RTVB Technologies Ltd. entered the gaming market via its launch of a comprehensive gaming brand name that focused on gaming consoles, games and other accessories. This was done after careful consideration of changing consumer needs and market trends. While its products are expensive, they are of high quality as well as eco-friendly. Their efforts were to differentiate their product from the existing items available in the market and devoted significant efforts, time and money in the creation of the brand name as without this they can only focus on awareness for generic products and can never be sure of sale of products. After some time, their efforts led to a positive growth in demand of products and parallelly as the customers liking also grew, the higher price was no longer a buyer. Over time, the company’s gaming brand became regarded as a status symbol owing to its impressive quality and consumers by using them felt a sense of pride. I. What is RTVB Ltd.’s marketing management philosophy? II. In the above case, describe the benefits of branding to the marketeers.

Note: You can access more Business Studies Class 12 Case Studies here .

Since they aim to analyze the student’s understanding of business studies and management studies, the case studies in Class 12 can be intricate and complex ones to comprehend. But there are many ways to easily solve them and grasp the concepts covered under Business Studies. We have enlisted some of the best tips and tricks you can utilise to crack the case studies in Business Studies Class 12:

Read NCERT Books for Business Studies thoroughly and go through all the topics covered in each chapter. NCERT books can be your best buddy in exploring the nuances of business and management as they describe the essential topics in a simpler and uncomplicated manner. Once you have read all the chapters given in NCERT as well as the case studies under each chapter then move towards studying with reference books.

While solving case studies for Business Studies Class 12, understand the question carefully and highlight all the key aspects mentioned that seem important. This can vary from the changes brought forward by a business firm to a decision that led to something important or the beliefs and philosophies an enterprise started with. Highlight all the key pointers and then start drafting the answers.

If the question asks an analysis of a certain aspect of a decision or management, it’s better to write down all the key pointers elucidating the pros and cons of the issue you are asked to analyse . Once you have the pointers, you can write down the answer easily.

Don’t write lengthy answers and try to make them concise and insightful . Adhere to the word limit provided and draft a comprehensive answer accordingly.

Some questions might explicitly mention the topic from the syllabus for Business Studies Class 12 such as “analyse the step taken by ______ Manager as per the Functions of Management”. You can use this as a hint to answer the question as per the concepts covered under the Functions of Management in the syllabus. Look out for such hints in the question on case studies as they can help you draft an impressive and high-scoring answer.

While preparing for the class 12 examinations, one can make use of the following resources:

• Case Studies Mentor in Business Studies Class- XII by Alka Dhawan
• Case Studies in Business Studies by Tapan Pathak for CBSE Class 12 by Tapan Pathak
• Business Studies with Case Studies for Class-XI by Sandeep Garg
• Business Studies for Class 12 – Question-Answer Bank by MeriPustak
• CBSE Class 12 Business Studies-Case Studies by Shiv Das
• Oswaal CBSE Question Bank Class 12 Business Studies Book by Oswaal Books
• Business Studies for Class 12 by RK Singla
• All In One Business Studies CBSE class 12 2019-20 (Old Edition) by Arihant Experts
• ABD’s Business Studies – Mastering Case Studies – (Class XII) (2019-2020) by Neeru Sethi

It requires a solid grasp over business and management concepts to tackle Business Studies Class 12 Case Studies. If you are planning to pursue a degree in Business after class 12, take assistance of our team of experts at Leverage Edu and we’ll help you find a suitable course and university thus gearing you up for a successful future ahead.

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Case Study Questions for Class 12 Business Studies Chapter 1 Nature and Significance of Management

• Last modified on: 11 months ago
• Reading Time: 15 Minutes

Here you will find Case Study Questions for CBSE Class 12 Business Studies (BST) Chapter 1 Nature and Significance of Management .

Case Study Question 1:

Read the following text and answer question no. 14-16 on the basis of the same:

Ganesh Electronics Ltd. Manufactures washing machines, microwave oven and air conditioners. The company is facing a lot of problem these days. The company’s margin is under pressure and the profits and market share are declining. The production department blames marketing for not meeting sales targets and marketing department blames production department for producing goods which are not of good quality meeting customers’ expectations. The finance blames both production and marketing department declining return on investment and bad marketing.

(i) What quality of management do you think company is lacking? a) Planning b) controlling c) directing d) Coordination

(ii) Which of the following characteristics of management is not fulfilled by the company? a) Management is goal oriented process b) Management is group activity c) Management is an intangible force d) Management is all pervasive

(iii) Why do these kinds of inter-departmental conflicts arise in organisation? a) All the departments may have their own objectives, policies, and own style of working. b) Each department is performing activity in isolation. c) Barriers between departments becoming more rigid. d) Both b and c

Ans. (i) d (ii) b (iii) d

Case Study Question 2:

Hema is one of the most successful managers of her company, ‘Kobe Ltd’. She uses her creativity and initiative in handling challenging situations at work. The knowledge gained by her during her student days at a renowned management institute as well as through her observation and experience over the years is applied by Hema in a skilful manner in the context of the realities of a given situation. She often reads books and other literature in various fields of management to keep her knowledge updated.

(i) An aspect of the nature of management is being highlighted in the above description. Identify the aspect.

(ii) Explain any three features of the aspect identified in part (i).

(i) Management as an art. (ii) Three features that establish it as an art are: (a) Existence of theoretical knowledge. As in art, in management too, there is a lot of literature available in various areas of management which the manager has to specialise in. (b) Personalised application Like in any art, in management too, a manager applies his acquired knowledge in a personalised and unique manner. This gives rise to different styles of management. (c) Based on practice and creativity Management satisfies this criterion as a manager gains experience through regular practice and becomes more effective.

Case Study Question 3:

Q2. Das is the Managing Director of ‘Gamut Ltd. ‘manufacturing different varieties of cheese. He has an efficient team working under him consisting of Rajat- the Production manager, Vinay – the Marketing manager and Adit – the Finance manager. They understand and interpret the policies made by Das, ensure that their departments have adequate manpower, assign them the necessary duties and motivate them to achieve the desired objectives.

State one more function other than those mentioned above, that this team may perform at the level they are working

Ans. The team is working at middle level and the function the team may perform other than those mentioned is- Co-operate with other departments for smooth functioning of the organization.

Q3. Rishitosh Mukerjee has recently joined AMV Ltd, a company manufacturing refrigerators. He found that his department was under-staffed and other departments were not cooperating with his department for smooth functioning of the organization. Therefore, he ensured that his department has the required number of employees and its cooperation with other departments is improved. (a) Identify the level at which Rishitosh Mukerjee was working. (b) Also, state three more functions required to be performed by Rishitosh Mukerjee at this level.

(a) Middle level (b) Functions required to be performed by Rishitosh Mukerjee:

• To interpret the policies framed by the top management.
• To ensure that their department has the necessary personnel.
• To assign necessary duties and responsibilities to the employees of their respective departments for implementation of the plan.
• To motivate employees of their respective departments to achieve the desired objectives.
• To co-operate with other departments for smooth functioning of the organization.

Units and Chapter List:

Unit 1 – Nature and Significance of Management, Principles of Management and Business Environment

Chapter 1: Nature and Significance of Management Case Studies Chapter 2: Principles of Management Case Studies Chapter 3: Business Environment Case Studies

Unit 2 – Planning and Organising

Chapter 4: Planning Case Studies Chapter 5: Organising Case Studies

Unit 3 – Staffing, Directing and Controlling

Chapter 6: Staffing Case Studies Chapter 7: Directing Case Studies Chapter 8: Controlling Case Studies

Unit 4 – Financial Management and Financial Market

Chapter 9: Financial Management Case Studies Chapter 10: Financial Market Case Studies

Unit 5 – Marketing and Consumer Protection

Chapter 11: Marketing Case Studies Chapter 12: Consumer Protection Case Studies

How to Tackle Business Studies Case Studies in Exams

Here’s a tip on how to approach and answer case study questions for Class 12 BST (Business Studies) exams:

1. Understand the Format:

• Case study questions are designed to test your ability to analyze and apply your knowledge to real-world situations.
• These questions are usually longer in length, but your answers should be concise and to the point.

2. Careful Reading:

• Begin by carefully reading the entire case study. Don’t rush; understand the context and details provided.
• Pay attention to any data, statistics, or specific information presented in the case.

3. Examine the Question:

• Before diving into the case study, read the question(s) associated with it. This will help you focus on what to look for while reading the case.
• Identify the key concepts or issues the question is addressing.

4. Highlight Key Information:

• While reading the case, underline or highlight important facts, figures, or statements that seem relevant to the question.
• Make notes if necessary to organize your thoughts.

5. Analyze the Situation:

• Once you have a good grasp of the case and its details, analyze the situation. Consider the cause-and-effect relationships, potential solutions, and any ethical or business principles involved.

6. Structure Your Answer:

• Start your answer with a brief introduction, summarizing the main problem or situation presented in the case.
• Organize your response logically. You can use bullet points or numbered lists for clarity.
• Present your analysis, providing relevant business theories or concepts as appropriate.
• Offer solutions or recommendations based on your analysis. Be clear and concise in your suggestions.

7. Use Simple Language:

• Write your answers in clear and simple language. Avoid unnecessary jargon or complex vocabulary.
• Ensure your answers are easy to understand for the examiner.

8. Practice with Sample Papers:

• Practice case study questions from sample papers and previous year papers to get a feel for the format and types of questions that may be asked.
• Writing practice answers will help you refine your approach.

Remember to practice, and you’ll become more proficient at tackling case study questions effectively.

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Business Studies Important Questions Class 12 PDF 2024-25

• Class 12 Important Question
• Business Studies

Business Studies Class 12 Important Questions Chapter Wise PDF FREE Download

Class 12 Business Studies comprises 12 important chapters that the students of Class 12 Commerce need to focus on more. These chapters cover the important topics included by the CBSE board for the conceptual development of the students. To practice answering such questions, download Class 12 Business Studies term 2 Important Questions with Solutions and check your skills. Evaluate your knowledge and preparation level with these questions and focus on how to complete your syllabus with precision.

The C la ss 12 business studies important questions are provided for the students to help them score better marks in the examination. By following and practising these important questions, students will already master the vital topics for their 12th board examinations. The question set of business studies consists of all the chapter-wise important questions which give them a proper guide of how to make the preparation properly. 

All the business studies class 12 important questions are made by the subject matter experts for utmost precision and accuracy. At Vedantu, students will get an in-depth understanding of all the chapters of class 12 business studies. Most importantly, all the questions are designed as per the CBSE guidelines . There are also NCERT solutions available for the students to give a better perspective about the subject.

Download CBSE Business Studies Class 12 Question Papers Chapter Wise PDF 

Also, check CBSE Business Studies Class 12 Question Papers Chapter wise for all the chapters:

Chapterwise Important Questions for CBSE Class 12 Business Studies

Business Studies Important Questions Class 12 - Chapter Wise Marks Distribution

Students need to attempt more questions from all the chapters if they want to excel in business studies. The important questions for class 12 business studies deal with every chapter in detail. It offers length-wise solutions to all the important questions of the chapters makes it reliable for exam preparation. 

Business Studies Class 12 Question Papers Chapter wise contains a total of 100 marks. Out of this, 80 marks are allocated to study papers while 20 marks are assigned to viva/ school project/ test that happens in school before the board examination. 

Why you should choose Business Studies Class 12 Question Papers Chapter Wise for Board Exam Preparation?

These questions have been formulated by the subject experts of Vedantu to offer a practice ground for the students. Once they complete preparing a chapter in the Class 12 Business Studies syllabus , they can solve these questions and check their answers by referring to the solutions.

This step will help them to find out the gaps in the preparation and make it better. The solutions have been compiled in a simpler tone so that the students can easily comprehend the context of the questions easily.

How to do Preparation with Business Studies Class 12 Important Questions Chapter Wise PDF?

Students preparing for class 12 business studies can download Important Questions for Class 12 Business Studies 2024-25 from Vedantu. Before that they should be familiar with all the chapters of business studies. This will help them to make decent preparation for the CBSE board examination . After reading the chapters, students should study all the important questions given at the end. Using these questions, they need to make notes and highlight them in their exercise books. It can also be used as a reference for the upcoming 12th boards. Students need to solve business studies class 12 important questions chapter wise pdf downloaded version. By understanding and analyzing the chapters properly, students can even solve difficult questions outlined in the chapters. 

Benefits of Solving the Important Questions for Class 12 Business Studies 2024-25?

We all know that by solving and practising more questions, students get a good understanding of all the chapters in business studies. Even, they will get class 12 business studies chapter 1 extra questions. Here are some of the benefits of solving business studies important questions. 

Students will get to know about the important questions that hold weightage in the examination. 

Students can prepare notes from the important questions and even highlight the essential parts. 

It will give them exposure to the question pattern in the examination.

By solving more and more important questions, they will be able to rectify all their mistakes. 

During the time of examination, they can easily solve and answer all the questions.  

Business Studies Class 12 Question Papers Chapter Wise

The important question of business studies class 12, mainly focuses on the chapters like directing, staffing, controlling that carries the maximum marks. Students should give more focus to these chapters, as it can help them to score higher marks. Next comes some topics in business studies like the principle of management, and the nature and significance of management. Another part is the business and finance marketing that adds weightage in the subject of business studies. 

Significance of Business Studies and Its Important Questions

Business studies is an interesting subject of commerce discipline. Students need to understand the concepts of business studies as it has real-life application in many fields. Most of these important questions are conceptually based and with a little effort students can even answer them in their own language. Students need to be acquainted with the numerical questions as well. With constant practice, they will become more adept in the subject. 

Download Important Questions for Class 12 Business Studies 2024-25

Find the important questions in PDF files and practice them. Focus on the sections you need to practice more and learn how to score more in the exams. Follow the solutions and develop your answering skills for Class 12 Business Studies accordingly.

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CBSE Class 12 Study Materials

The CBSE Class 12 Important Questions for Business Studies offer a valuable resource for students preparing for their board exams. With comprehensive coverage of key topics and concepts, along with insightful solutions, these resources enable students to enhance their understanding and prepare effectively. By utilizing these free PDF downloads, students can strengthen their grasp on important subjects, boost their confidence, and strive for academic excellence in their examinations.

FAQs on Business Studies Important Questions Class 12 PDF 2024-25

1. What are the advantages of preparing with Important Questions for Class 12 Business Studies 2024-25?

These important questions for CBSE Class 12 business studies will help students develop a solid grounding in all areas and guarantee that they are well-prepared for their upcoming Class 12 CBSE board exams.There is a high chance that some of these questions may be asked in the examination because these questions are designed as per the CBSE guidelines. By practicing these important questions, students would be able to tackle the tough as well as complex questions in the examination. At vedantu, students will get an in-depth explanation of all the chapters of class 12 business studies. 

2. How can we prepare better from the Business Studies Class 12 Question Papers Chapter wise pdf provided by vedantu?

With the help of these important questions, students should can on making notes and highlighting the important points. They should go through all the important questions and list out the topics in which they are lagging and which they feel are interesting and easy. After that, they should prepare for the tough questions accordingly. This would help them to increase their efficiency and solve difficult questions outlined in the chapters

3. On what basis, marks are allocated in the class 12 business studies exam?

The business studies paper comprises of 80 marks and 20 marks are allocated for project work

4. What are the most important topics for CBSE Class 12 Business Studies (2024-25)?

The most important topics of business studies class 12 are directing, staffing and controlling which carries the maximum marks. Students should focus on such topics for scoring higher marks. Next comes the topics such as types of entrepreneurship, marketing mix, branding, etc. The topics like principle of management and the nature and significance of management are also important. Another part of business studies i.e Business Finance and Marketing also adds weightage to this subject.

5. How can someone score good in business studies?

For scoring good in this subject, students should have conceptual clarity. Students should attend classes attentively and revise the same day. There should be a command over speed. They should know how many minutes are to be allotted to each answer. They should work on their weak topics to score higher marks. Students should analyse the questions completely and they should highlight the main points or key words within each question and read the question correctly and carefully.

6. How can I get full marks in Business Studies class 12?

To achieve full marks in Business Studies Class 12, it's essential to thoroughly understand the concepts, principles, and case studies provided in the textbook. Additionally, practicing previous year question papers, solving sample papers, and revising regularly can help in achieving maximum marks.

7. Which chapter is most important in Business Studies class 12?

While all chapters in Business Studies Class 12 are important, chapters like Principles of Management, Business Environment, Planning, and Marketing Management are often considered crucial due to their relevance and extensive coverage in exams.

8. Is Class 12 Business Studies hard?

The difficulty level of Class 12 Business Studies may vary from student to student. However, with proper understanding, consistent practice, and effective time management, students can overcome any challenges and perform well in the subject.

9. How to score 100 on 100 in Business Studies class 12?

Scoring 100 on 100 in Business Studies Class 12 requires diligent preparation and a deep understanding of the subject matter. Students should focus on mastering each concept, practicing with precision, and presenting their answers effectively in the examination to achieve a perfect score.

Important Questions for CBSE Class 12

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CBSE NCERT Solutions

NCERT and CBSE Solutions for free

Case Study Chapter 1 Nature and Significance of Management

Please refer to Chapter 1 Nature and Significance of Management Case Study Questions with answers provided below. We have provided Case Study Questions for Class 12 Business Studies for all chapters as per CBSE, NCERT and KVS examination guidelines. These case based questions are expected to come in your exams this year. Please practise these case study based Class 12 Business Studies Questions and answers to get more marks in examinations.

Case Study Questions Chapter 1 Nature and Significance of Management

Read the source given below and answer the following questions : A business organisation attains top position only because of the quality of management. Successful organisations do not achieve their goals by chance but by following deliberate process called management. On the other hand, lack of proper management results in wastage of time, money and efforts. Most of businesses fail due to poor management. Management is a life-giving element in every business. Without it, the resources of production will remain resources and shall never become production.

Questions :

Question. Good manager not only focuses on prosperity of management but he also focuses on prosperity of employees. This is related to which importance of management?      (a) Management helps in achieving organisational’s goal. (b) Management creates dynamic organisation. (c) Management improves efficiency. (d) Management helps in achieving personal goals.

Question. Management is called a process because        (a) it involves coordination. (b) it involves series of functions. (c) it involves achieving multiple objectives. (d) none of the above

Question. In absence of management, resources:      (a) never become production (b) can not be used effectively (c) can not be used efficiently (d) all of the above

Question. A successful organisation achieves its goal not by chance but by following a process called:    (a) Coordination (b) Planning (c) Management (d) Controlling

Read the source given below and answer the following questions : Coordination, therefore, involves synchronisation of different actions or efforts of the various units of an organisation . It ensures planned objectives are achieved with minimum cost. After analysing the above features we can say that coordination is not a simple function of management but it is the essence of management or in other words we can say that all the functions are flowers and coordination is a thread that ties these flowers to form the garland of organisation.

Question. Coordination acts as a thread to tie different functions of management. This is related to which feature of coordination? (a) Coordination integrates group efforts. (b) Continuous process (c) Coordination is a pervasive function. (d) Coordination is a deliberate function.

Question. Synchronisation of different actions is called :      (a) Coordination (b) Management (c) Planning (d) Organising

Question. Coordination is a :        (a) function of management (b) essence of management (c) feature of management (d) none of the above

Question. Coordination ensures planned objectives are      (a) communicated to everyone. (b) set up accurately. (c) achieved with minimum cost. (d) none of the above

Read the source given below and answer the following questions : Management consists of a series of interrelated functions that are performed by all managers, for examples, managers have to plan the objective of the firm, organise resources to achieve that objective, recruit and select employees who can implement these objectives. Giving directions, communicating and motivating these employees to achieve objectives effectively and efficiently and ultimately checking whether everything is going as per plan or not.

Question. By communicating and motivating, the manager performs which function of management ?      (a) Planning (b) Organising (c) Staffing (d) Directing

Question. By setting up of objective, management performs which function?        (a) Planning (b) Organising (c) Staffing (d) Directing

Question. By recruiting and selecting of employees for implementing the objectives, Manager performs which function?      (a) Planning (b) Organising (c) Staffing (d) Directing

Question. “Ultimately checking whether everything is going as per plan or not”, this line indicates which function of management? (a) Planning (b) Organising (c) Staffing (d) Controlling

Read the source given below and answer the following questions : Anil is a Managing director in a toy manufacturing company. He decided to set up a new manufacturing unit of his company in a rural area of Bihar where job opportunities are very less. He believes in using environmental friendly methods of production and aims at giving employment opportunities to the disadvantaged  section of the community As a manager he aims at reducing costs and increasing productivity through better planning, organizing, directing staffing and controlling the activities of the organization. Anil considers human resources as the greatest asset of any organization. Getting work done through others is a major task of a manager as per the views of Anil. As a manager Anil believes that his task is to make workers work towards achieving the organizations’ goals. 

Question. Identify the objective of management discussed in the given case (Choose the correct alternative) (a) Economic objective (b) Organizational objective (c) Social objective (d) Personal objective

Question. Identify the level of management at which Anil is working. (a) Top level management (b) Middle level management (c) Lower level management (d) Supervisory level management

Question. “Getting work done through others is a major task of a manager as per the views of Anil”. Which dimension of management is reflected by Anil’s view? (Choose the correct alternative) (a) Management of people (b) Management of work (c) Management of operations (d) Management of resources

Question. “As a manager, he aims at reducing costs and increasing productivity”. Name the importance of management highlighted in the given statement. (Choose the correct alternative) (a) Management helps in achieving group goals. (b) Management creates a dynamic organization. (c) Management increases efficiency. (d) Management helps in achieving personal objectives.

Read the source given below and answer the following questions : XOLO Power Ltd. set up a factory for manufacturing solar lanterns in a remote village as there was no reliable supply of electricity in rural areas. The revenue earned by the company was sufficient to cover the costs and the risks. As the demand of lanterns was increasing day by day, the company decided to increase production to generate higher sales. For this they decided to employ people from a nearby village as very few job opportunities were available in that area. The company also decided to open schools and creches for the children of its employees The General Manager of the company, Nishant believes that an organization should provide  good quality products and services, create employment opportunities and adapt new technology for the greater good of the people. According to him, in order to be successful, an organization must change itself and its goals according to the needs of the environment. As per Nishant’s viewpoint, in order to ensure success a  business needs to add to its prospects in the long run. He firmly believes that in order to remain in the industry, management must exploit fully the given resources.

Question. Which set of managerial objectives are mentioned in the given case. (Choose the correct alternative) (a) Personal objectives and social objectives (b) Social objectives and group objectives (c) Organizational objectives and social objectives (d) Organizational objectives and personal objectives

Question. Which organizational objective is mentioned in the given case. (Choose the correct alternative) (a) Survival (b) Growth (c) Profit (d) Operational efficiency

Question. “An organization must change itself and its goals according to the needs of the environment”. Identify, from the following alternatives, the characteristic of management discussed in the given statement. (Choose the correct alternative) (a) Management is multidimensional (b) Management is a goal oriented process (c) Management is a group activity (d) Management is a dynamic function

Question. “Nishant believes that an organization should provide good quality goods and services, create employment opportunities and adapt new technology for the greater good of the people”. Identify the importance of management mentioned in the given statement. (Choose the correct alternative) (a) Management increases efficiency (b) Management creates a dynamic organization (c) Management helps in the development of society (d) Management helps in achieving group goals

Read the source given below and answer the following questions : An organization is a collection of diverse individuals with different needs. Every member of the group has a different purpose of joining the organization but as members of the organization they work towards fulfilling the common organizational goal. Bhagwati Enterprises is also such an organization. The firm deals in manufacturing of shoes. The company’s margins are under pressure and the profits and market share are declining. The production department blames marketing for not meeting sales targets and marketing blames production department for producing goods, which are not of good quality meeting customers’ expectations. The finance department blames both production and marketing for declining returns on investment and poor marketing. On investigation the CEO of the company Mr. Gopal Rao found that the organization was lacking an important quality of management. This managerial quality aims at securing unity of action in the realization of the common purpose. It acts as the binding  force between the departments and ensures that all action is aimed at achieving the goals of the organization. 

Question. Identify the characteristic of managerial quality (identified in part (i)). Which is discussed in the given paragraph. (Choose the correct alternative) (a) It integrates group efforts (b) It ensures unity of action (c) It is an all pervasive function (d) It is the responsibility of all the managers

Question. According to you, which characteristic of management is lacking in Bhagwati Enterprises? (Choose the correct alternative) (a) Management is multidimensional (b) Management is a continuous process (c) Management is an intangible force (d) Management is a group activity

Question. “This managerial quality aims at securing unity of action in the realization of the common purpose”. Which managerial quality is being talked about in the given statement? (Choose the correct alternative) (a) Cooperation (b) Coordination (c) Effectiveness (d) Efficiency

Question.  Which one of the following functions is not performed by Mr. Gopal Rao as the CEO of the company. (a) Coordinating the activities of different departments. (b) Ensuring welfare and survival of the organization. (c) Assigning necessary duties and responsibilities to the workers. (d) Formulating overall organizational goals and strategies for their achievement.

Read the source given below and answer the following questions : Shilpa is working as a marketing head in an insurance company. She has been holding this position for long. She is an experienced manager who believes that organisations are  made up of people who have different personalities , backgrounds, experiences and objectives. According to her, people become part of the organization to satisfy their diverse needs.Shilpa is of the view that all organisations have to function in an environment that is constantly  changing. Hence, during the spread of Corona virus pandemic, she came up with new insurance products, which were designed as per the present needs and requirements of the customers. Soon the insurance products developed by Shilpa became a hit and the organization was able to achieve its goals. The goal of the organization  which Shilpa wanted to achieve acted as a vital incentive for the continued successful operation of the enterprise. Before developing the new products, Shilpa determined in advance what isto be done and who is to do it. She set goals in advance and developed a way of achieving them efficiently and effectively. 

Question.  Which importance of management is mentioned in the given case. (Choose the correct alternative) (a) Management increases efficiency (b) Management creates a dynamic organization (c) Management helps in the development of society. (d) Management helps in achieving group goals

Question.  “Before developing the new product, Shilpa determined in advance what is to be done and who is to do it. She set goals in advance and developed a way of achieving them efficiently and effectively”. Which managerial function is achieved by Shilpa here? (Choose the correct alternative) (a) Planning (b) Organizing (c) Directing (d) Controlling

Question. During the spread of coronavirus pandemic, Shilpa came up with new insurance products to ensure ____________ of the company in the long run. (a) Growth (b) Survival (c) Welfare (d) Profit

Question. “The goal of the organization which Shilpa wanted to achieve acted as a vital incentive for the continued successful operation of the enterprise”. Which goal of the organization Shilpa wanted to achieve? (a) Growth (b) Survival (c) Profit (d) Efficiency 

Read the source given below and answer the following questions : Sameer is a foreman in a factory. He directs all the members under him to follow the targets and advises them to put their efforts in the direction of the achievement of these targets. He leads, influences and motivates the workers to perform the tasks assigned to them. He encourages the employees to do their best. Sameer was assigned a target of 1,000 units in the month of July. For this he and his team had to operate on double shifts. Sameer was able to achieve the production target but at a higher production cost.  

Question. Name the function of management Sameer is performing in the above paragraph.(Choose the correct alternative) (a) Planning (b) Organisaing (c) Directing (d) Controlling

Question. Which of the following functions is performed by Sameer as a foreman. (a) Interpreting the policies formed by top management (b) Assigning necessary duties and responsibilities to the workers. (c) Directly overseeing the efforts of the workers (d) Coordinating the activities of different departments.

Question. With reference to the above case, Sameer believes in motivation, teamwork , communication and achievement of objectives. Sameer in the given case is ………………….. . (Fill in the blank with the correct alternative) (a) Effective (b) Efficient (c) Cooperative (d) Goal oriented 

Question. At which level of management, Sameer is working . (Choose the correct alternative) (a) Top level management (b) Middle level management (c) Lower level management (d) None of the above 

Read the source given below and answer the following questions : Sana is the branch manager of ABC Handicrafts Pvt. Ltd. The company’s objective is to promote the sales of Indian handloom and handicraft products. It sells fabrics, furnishings, readymades and household items made out of  traditional Indian fabrics. Sana decides quantities, variety, colour and texture of all the above items and then allocates resources for their purchase from different suppliers. She appoints a team of designers and crafts people in the company, who developed some prints for bed covers in bright colours on silk. Although the products looked very attractive and impressive, they were relatively expensive on the front of affordability for an average customer. Sana suggested that they should keep the silk bed covers for special festive occasions and offer the cotton bed covers on a regular basis to keep costs under control. 

Question. With reference to the above case, at which level of management Sana is working? (a) Lower level (b) Top level (c) Middle level (d) Shop floor

Question. “She appoints a team of designers and crafts people in the company, who developed some prints for bed covers in bright colour on silk.” Which function of management is highlighted in this context? (a) Controlling (b) Staffing (c) Planning (d) Directing 

Question. In the above case “company’s objective is to promote the sales of Indian handloom and handicraft products.” The above line focuses on which feature of management? (a) Management is an intangible force (b) Management is a goal oriented process (c) Management is pervasive in nature (d) Management is a continuous process 

Question. “Sana suggested that they should keep the silk bed covers for special festive occasions and offer the cotton bed covers on a regular basis to keep costs under control”. Which function of management is highlighted in this context?  (a) Controlling (b) Staffing (c) Organizing (d) Planning 

Read the source given below and answer the following questions : Alcargo Ltd is a operating its business on large scale. Co. realizes that human resources are the most important assets of its business, So HRM Department is set up to show a developmental path to the employees through proper training modules and joben richment. Time to time incentives and awards are given to employees which was based on their performance, which keeps the employees highly motivated. Ravi , just a graduate inhumanities is appointed as the Plant superintendent in the company. Ravi knew that there are certain theories and principles of management based on deep observation and experimentation. So, he studied various theories and principles of management before joining the Company. Ravi is very energetic and he likes to deal with severe situations.On August 20th, He informed his boss that the goal he had been assigned had been achieved and the quality was also very good. The best part is that there is one day left for the deadline ,which is August 21.However,his boss was dissatisfied because the expenses incurred by his team to complete the project exceeded the upper limit (norms).

Question. Which objective of management is pursued by management of Alcargo Ltd.: (a) Organizational objectives (b) Social objectives (c) Personal objectives (d) None of these 

Question. Identify the feature of profession which is not applicable here – “Ravi, just a graduate in humanities is appointed as the Plant superintendent in the company.’ (a) Well defined body of knowledge (b)Restricted Entry (c)Ethical code of conduct (d)Service Motive 

Question. Which aspect of management is violated by Ravi in above case? (a) Planning (b) Efficiency (c) Effectiveness (d) Controlling 

Question. Identify the nature of management highlighted inthisline-“Ravi knew that there are certain theories and principles of management based on deep observation and experimentation.” (a) Management as Profession (b) Management as Science (c) Management as an Art (d)None of the above 

Question. Which aspect of management is followed by Ravi in above case? (a) Planning (b) Efficiency (c) Effectiveness (d) Controlling 

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Transport and Communication Class 12 Geography Important Questions

CBSE Class 12 Case Studies In Business Studies – Nature and Significance of Management

Management: Definition Management is the process of designing and maintaining an environment in which individuals working together in groups efficiently and effectively accomplish selected goals.

Objectives of Management

• Use eco-friendly methods
• Generate employment opportunities
• Fair wages and salary
• Good working conditions
• Growth prospects

Effectiveness: Definition According to Koontz, “Effectiveness means doing the right thing.” It means taking correct decisions and actions in every situation to achieve the targets.

Importance of Management

• Management helps in achieving group goals.
• Management increases efficiency of the employees.
• Management creates a dynamic organization.
• Management helps in achieving personal objectives.
• Management helps in the development of society.

Features of Management

• Management is goal oriented as it seeks to integrate the efforts of different individuals towards the accomplishment of both organizational and individual goals.
• Management is pervasive as it is applicable to all types of organizations (economic, social and political), all sizes of organization (small, medium and large) and at all levels of management (top, middle and lower).
• Management of work i.e. to translate the work in terms of goals to be achieved and to assign the means to achieve it.
• Management of people, which implies dealing with employees as individuals with diverse needs and also as a group of people.
• Management of operations, in order to ensure the conversion of inputs into desired outputs for consumption.
• Management is a continuous process as it is a series of continuous, composite, but separate functions i.e. planning, organizing, staffing, directing and controlling to be performed simultaneously all the time till an organization exists.
• Management is a group activity requiring team work and coordination of the efforts of the diverse individuals in a common direction.
• Management is a dynamic function as a business operates in an ever changing environment and this necessitates a constant review and revision of its goals and operations so as to adapt itself effectively to these changes.
• Management is an intangible force which cannot be seen but the good quality of management is reflected through various indicators like achievement of goals, satisfaction among employees etc.

Functions of Management

• Managment as a process contains a series of interrelated and interdependent functions namely, planning, organising, staffing, directing and controlling.
• Planning relates to determining in advance what is to be done and who is to do it.
• Organizing is the process of bringing together human, physical and financial resources and establishing productive relations among them for the purpose of achieving the desired goals efficiently and effectively.
• Staffing involves manning the organizational structure in order to fill in the roles designed into the structure.
• Directing involves leading, influencing and motivating employees to perform the tasks assigned to them.
• Controlling is the management function of ensuring that events conform to plans.

Functions of Levels of Management

COORDINATION

Coordination: Definition Coordination is the process of integrating the individual and group efforts in pursuit of common goals.

Importance of Coordination

• Growth in size: With the growth in the size of an organisation, there is a proportionate increase in the number of its employees.So there is a greater need to unify the efforts of diverse individuals towards the realisation of organisational goals.
• Functional differentiation: As a result of functional differentiation in an organisation, its people and activities get divided into It facilitates the achievement of desired  objectives with minimum conflicts by providing the necessary amount, quality, timing and sequence of efforts.small departments on the basis of functions like marketing, finance etc. Therefore, there is a need to reconcile the goals pursued by each of the departments with the goals of the organisation as a whole.
• Specialisation: More number of specialists are deployed in the present day organizations keeping in mind the need for specialisation due to greater complexity and diversity in their way of functioning. In order to integrate the different approaches, interests or opinion of the specialists and resolve conflicts between them, coordination is essential

Features of Coordination:

• It integrates group efforts into purposeful work activity.
• It ensures unity of action as it acts as a binding force between and among departments.
• It is a continuous on-going process as it is required till an organisation exists.
• It is all pervasive as it is required at all levels of management.
• It is the responsibility of all managers however the scope of their operations varies.
• It is a deliberate function.

Coordination – The Essence of Management:

• Although sometimes coordination is considered a separate function of management, it is the essence of management. It helps in creating harmony among individual efforts towards the realization of group goals.
• It is the force that binds all the other functions of management.
• It is the common thread that runs through all organizational activities like production, marketing, finance etc. to ensure continuity in the business operations.
• It prevails through all the functions of management starting from the planning stage itself. The organizational structure is developed in line with the plans. The staffing function is carried out in accordance with the organizational structure. The directing function is performed by guiding, inspiring and motivating employees in the desired manner. The controlling function helps to take care of any discrepancies between actual and planned activities.
• If facilities the achievement of desired objectives with minimum conflicts by providing the necessary amount, quality, timing and sequence of efforts.

LATEST CBSE QUESTIONS

Question 1: Ashutosh Goenka was working in ‘Axe Ltd.’, a company manufacturing air purifiers. He found that the profits has started declining from the last six months. Profit has an implication for the survival of the firm, so he analysed the business environment to find out the reasons for this decline.

• Identify the level of management at which Ashutosh Goenka was working.
• State three other functions being performed by Ashutosh Goenka.

Answer: Ashutosh Goenka was working at top level of management. The three functions being performed by him at this level are outlined below:

• He is responsible for formulating the overall organizational goals and strategies.
• He is responsible for all the business activities and its impact on society.
• He has to coordinate the activities of different departments in pursuit of common goals.

Question 2: Rishitosh Mukerjee has recently joined AMV Ltd, a company manufacturing refrigerators. He found that his department was under-staffed and other departments were not cooperating with his deparment for smooth functioning of the organisation. Therefore, he ensured that his department has the required number of employees and its cooperation with other deparments is improved.

• Idenfity the level at which Rishitosh Mukerjee was working.
• Also, state three more functions required to be performed by Rishitosh Mukerjee at this level.

Answer: Rishitosh Mukerjee is working at middle level of the management. The three more functions that he has to perform at this level are stated below:

• He has to assign duties and responsibilities to the people in his department.
• He has to motivate the people in his department to achieve the desired objectives.
• He has to interpret the policies framed by top management.

Question 3: Sridhar’s father is working as a section in-charge in a government office. Identify the level of management at which he is working? State any five functions that he has to perform at this level. Answer: Sridhar’s father is working as a section in-charge in a government office. He is working at the lower level of management. He has to perform the following functions at this level of management:

• He has to directly oversee the efforts of the workforce.
• He has to serve as a link between the workers and middle level managers.
• He has to ensure sufficient availability of resources and good quality of output.
• He has to provide guidance and training to workers.
• He has to ensure that good working conditions are provided to the workers.

Question 4: Mega Ltd. manufactured water-heaters. In the first year of its operations, the revenue earned by the company was just sufficient to meet its costs. To increase the revenue, the company analysed the reasons behind the less revenues. After analysis, the company decided:

• to reduce the labour costs by shifting the manufacturing unit to a backward area where labour was available at a very low rate.
• to start manufacturing solar water-heaters and reduce the production of electric water- heaters slowly.

This will not only help in covering the risks but also help in meeting other objectives.

• Identify and explain the objectives of management discussed above.
• State any two values which the company wanted to communicate to society.
• Organisational objectives: An organisation strives to achieve multiple organizational objectives in the interest of its stakeholders like owners, employees etc.The main organizational objectives are survival, profit and growth.
• Social Objectives: It is the obligation of every organisation to undertake such activities which will benefit the society at large like using eco-friendly methods, contributing towards weaker sections of the society, generating employment opportunities, promoting literacy etc.
• Rural development
• Environment sustainability

Question 5: XYZ Power Ltd. set up a factory for manufacturing solar lanterns in a remote village as there was no reliable supply of electricity in rural areas. The revenue earned by the company was sufficient to cover the costs and the risks. As the demand of lanterns was increasing day- by-day, the company decided to increase production to generate higher sales. For this/they decided to employ people from a nearby village as very few job opportunities were available in that area. The company also decided to open schools and creches for the children of its employees.

• State any two values which the company wanted to communicate to the society.
•  Organisational objectives: An organisation strives to achieve multiple organizational objectives in the interest of its stakeholders like owners, employees etc. The main organisational objectives are survival, profit and growth.
• Promoting literacy

Question 6: Your grandfather has retired as the Director of a manufacturing company. At what level of management was he working? What functions do you think he was performing at that level? State any two, Answer: : Since he has retired from the post of Director of a manufacturing company, he was working at the top level of management. The main functions that he was performing at this level are outlined below:

• He was responsible for the success and failure of the organization.
• He was responsible for all the business activities and its impact on society.
• He had to coordinate the activities of different departments in pursuit of common goals.

Question 7: Ritu is the manager of the northern division of a large corporate house. At what level does she work in the organisation? What are her basic functions? OR Your grandfather has retired from an organisation in which he was responsible for implementing the plans developed by the top management. At which level of management was he working? State one more function performed at this level. OR Deepak’s father has retired as a purchase manager of a company. At what level of management was he working? What function do you think he was performing at that level of management? OR Dheeraj is working as an Operations Manager in Tifco Ltd. Name the managerial level at which he is working. State any four functions he will perform as the Operations Manager in this company. OR Rajat is working as a Regional Manager in Tifco Ltd. Name the level at which he is working. State any four functions he will perform as the Regional Manager in this company. Answer: : Ritu / grandfather / Deepak’s father / Deeraj / Rajat, all of them are working at the middle level of management. The four functions that he will have to perform at this level are stated below:

• He has to ensure that his department has the necessary staff.
• He has to co-operate with the other departments for ensuring smooth functioning of the organization.

Question 8: Vaibhav Garments Ltd/s target is to produce 10,000 shirts per month at a cost of ?150 per shirt. The production manager could achieve this target at the cost of ?160 per shirt. Do you think the production manager is effective? Give reasons for your answer. Answer: Yes, the production manager of Vaibhav Garments Ltd. is effective as he could achieve the target to produce 10,000 shirts in a month.

Question 9: Mr. Nitin Singhania’s father has a good business of iron and steel. He wants to go to the USA for his MBA but his father thinks that he should join the business. On the basis of emerging- trends, do you think that Mr. Singhania should send his son to the USA? Give any three reasons in support of your answer. Answer: Yes, according to me, Mr. Singhania should send his son to USA for his MBA because management is being recognised as a profession to a great extent because of the following reasons:

• Well defined body of knowledge: Management is considered to be a well-defined body of knowledge that can be acquired through instructions. As a separate discipline, it contains a set of theories and principles formulated by various management experts. Moreover, it is taught in various schools and colleges all over the world.
• Ethical code of conduct: Management, in practice, like other professions, is bound by a code of conduct which guides the behaviour of its members. Therefore, acquiring a degree in management will equip him with the good managerial,, skills and approach.
• Service motive: A good management course will provide him an insight into the multiple goals that an organisation should pursue. This knowledge will help him to serve both the objectives of profit maximization and social welfare effectively for his company.

ADDITIONAL QUESTIONS

Question 1: Jayant is working as Head Relationship Manager in the wealth management division of a private sector bank. He has created an internal environment which is conducive to an effective and efficient performance of his team of ten relationship management executive” A typical day at work in Jay ant’s life consists of a series of interrelated and continue functions. He decides the targets for his department which are in line with the objectives of the organization as a whole. The future course of action for his team members is laid out well in advance. The various resources required by the relationship managers like an iPad with GPS system, account opening forms, brochures, details of account holders etc. are made readily available to them. The executives are given sufficient authority to carry out the work assigned to them. Jayant works in close coordination with the Human Resource Manager in order to ensure that he is able to create and maintain a satisfactory and satisfied workforce in his department.Through constant guidance and motivation, Jayant inspires them to realise their full potential. He offers them various types of incentives from time to time keeping in view their diverse individual needs.Moreover, he keeps a close watch on their individual performances in order to ensure that they are in accordance with the standards set and takes corrective actions whenever needed. In context of the above case:

• Identify the concept being referred to in the following line, “He has created an internal environment which is conducive to an effective and efficient performance of his team of ten relationship management executives.”
• Identify and describe the various functions of the concept as identified in part (a) of the question by quoting lines from the paragraph.
• The concept of management is being referred to in the following line, “He has created an internal environment which is conducive to an effective and efficient performance of his team of ten relationship management executives.”
• Planning: It is the function of determining in advance what is to be done and who is to do it. “He decides the targets for his department which are in line with the objectives of the organization as a whole. The future course of actions for the team members are laid out well in advance.”
• Organising: Organising is the process of bringing together human, physical and financial resources and establishing productive relations among them for the purpose of achieving the desired goals efficiently and effectively. “The various resources required by the relationship managers like an iPad with GPS system, account opening forms, brochures, details of account holders etc. are made readily available to them. The executives are given sufficient authority to carry out the work assigned to them.”
• Staffing: The managerial function of staffing involves manning the organisational structure in order to fill in the roles designed into the structure. “Jayant works in close coordination with the human resource manager in order to ensure that he is able to create and maintain a satisfactory and satisfied workforce in his department.”
• Directing: Directing involves leading, influencing and motivating employees to perform the tasks assigned to them. “Through constant guidance and motivation, Jayant inspires them to realise their full potential. He offers them various types of incentives from time to time keeping in view their diverse individual needs.”
• Controlling: Controlling is the management function of ensuring that events conform to plans.”Moreover, he keeps a close watch on their individual performances in order to ensure that they are in accordance with the standards set and takes corrective actions whenever needed.”

Question 2: Sooraj works as a salesman in a company selling pet accessories and food. He has been given a target of selling 1200 units of the food packets in a month by offering a maximum of 10% discount to his customers. In order to meet his monthly sales target, on the last two days of the month, he offers 15% discount to his customers. In the context of the above case: Is Sooraj effective in his work? Explain by giving a suitable reason in support of your answer. Answer: Yes, Sooraj is effective in his work as he has been able to meet his monthly sales target of selling 1200 units of the food packets.

Question 3: Sujata works as a designer in an export house. As per the terms of an order received by the export house, she has to get 1000 units of denim jackets made in 15 days @ ? 2000 per jacket. She is able to complete her target production in 20 days because in order to complete the order in 15 days she would have made the workers work over time. As a result, the cost of production per jacket may have increased by ? 100. In the context of the above case: Is Sujata efficient in her work? Explain by giving a suitable reason in support of your answer. Answer: Yes, Sujata is efficient in her work as she has been able to get 1000 units of denim jackets made @ ? 2000 per jacket.

Question 4: Anju and Manju are good friends. Considering the fact that the activities involved in managing an enterprise are common to all organizations, after completing their masters in business management, both of them take up a job at managerial level in different organizations as per their individual areas of interest. Anju takes up a marketing job in a retail company and strives to increase sales whereas Manju joins an NGO and works diligently to realize its objective related to providing employment to specially abled persons. Both of them have to perform a series of continuous, composite, but separate functions. On some days, Anju may spend more time in planning a future display layout and on another day, she may spend time in sorting out an employee’s problem. Both Anju and Manju make conscious efforts to build a feeling of team spirit and coordination among diverse individuals with different needs who work under them. The effect of their management is noticeable in their respective departments as the targets are met according to plans, employees are happy and satisfied, and there is orderliness in its functioning rather than chaos. In context of the above case: Identify the various features of management highlighted in the above paragraph by quoting lines from it. Answer: The various features of management highlighted in the above paragraph are stated below:

• Management is all pervasive: “Considering the fact that the activities involved in managing an enterprise are common to all organizations, after completing their masters in business management, both of them take up a job at managerial level in different organizations as per their individual areas of interest.”
• Management is a goal-oriented process: “Anju takes up a marketing job in a retail company and strives to increase sales whereas Manju joins an NGO and works diligently to realize its objective related to providing employment to specially abled persons.”
• Management is a continuous process: “Both of them have to perform a series of continuous, composite, but separate functions. Like on some days, Anju may spend more time in planning a future display layout and on another day, she may spend time in sorting out an employee’s problem.”
• Management is a group activity: “Both Anju and Manju make conscious efforts to build a feeling of team spirit and coordination among diverse individuals with different needs who work under them.”
• Management is an intangible force: “The effect of their management is noticeable in their respective departments as the targets are met according to plans, employees are happy and satisfied, and there is orderliness in its functioning rather than chaos.”

Question 5: Real Alliance Ltd. is a well-known cement company in India. It is able to earn adequate revenues to cover costs. Its capital base, number of employees and production turnover has increased manifolds over the years. The rate of profitability of the business is also creditable. The employees of the company are happy and satisfied with their remuneration, working conditions, promotion policy etc. As a part of its moral obligation, the company has taken many initiatives for providing employment to specially abled persons and promoting literacy in the villages adopted by it. In the context of the above case:

• Identify and explain the various types of objectives of management being fulfilled by Real Alliance Ltd by quoting lines from the paragraph.
• List any two values that Real Alliance Ltd. wants to communicate to the society.

Answer: The various objectives of management being fulfilled by Real Alliance Ltd are stated below:

• Survival: “It is able to earn adequate revenues to cover costs.”
• Growth: “Its capital base, number of employees and production turnover has increased manifolds over the years.”
• Profit: “The rate of profitability of the business is also creditable.”
• Personal objectives: These objectives relate to the needs of the employees of the organization which must be given due consideration. “The employees of the company are happy and satisfied with their remuneration, working conditions, promotion policy etc.”
• Social objectives: It is expected that every organization should undertake certain initiatives for the welfare of the society at large. “As a part of its moral obligation, the company has taken many initiatives for providing employment to specially abled persons and promoting literacy in the villages adopted by it.”
• Social welfare
• Respect for their employees

Question 6: Esha works as the cost and risk management head of a company in power sector. As a result of her excellent managerial competence, the company is able to reduce costs and increase productivity. The company belongs to infrastructure sector, wherein regular amendments are made in the government regulations and policies. She holds regular meetings to ensure that people in her department are not only aware of the related changes but are also able to adapt to these changes effectively. This helps the company to maintain its competitive edge. She motivates and leads her team in such a manner that individual members are able to achieve personal goals while contributing to the overall organisational objective. In the process of fulfilling her duties for the growth of the organisation, she helps in providing competitive services, adopting new technology, creating more employment opportunities etc. for the greater good of the people at large. In context of the above case: Identify the various reasons that have made management so important by quoting lines from the paragraph. Answer: The various reasons mentioned in the above paragraph that have made management so important are stated below:

• Management increases efficiency as it leads to reduction in costs due to optimum utilisation of resources. “As a result of her excellent managerial competence the company is able to reduce costs and increase productivity.”
• Management creates a dynamic organisation so that it is able to incorporate the corresponding changes in its working with any change in its business environment. “The company belongs to infrastructure sector, wherein regular amendments are made in the government regulations and policies. She holds regular meetings to ensure that people in her department are not only aware of the related changes but are also able to adapt to these changes effectively. This helps the company to maintain its competitive edge.”
• Management helps in achieving personal objectives of the employees in the organisation. “She motivates and leads her team in such a manner that individual members are able to achieve personal goals while contributing to the overall organisational objective.” “The employees of the company are happy and satisfied with their remuneration, working conditions, promotion policy etc.”
• Management helps in the development of society by contributing effectively towards it in multiple ways.”In the process of fulfilling her duties for the growth of the organization, she helps in providing competitive services, adopting new technology, creating more employment opportunities etc. for the greater good of the people at large.”

Question 7: Ramarjuna joins an IT firm as a system analyst after completing his masters in Computer Science. As the nature of his work demands he has to work in very close coordination with all the departmental heads in the firm, very soon Ramarjuna realizes that each departmental head has own individual style of working. They differ greatly in their day-to-day approach to work. They tend to deal with a given situation, an issue or a problem through a combination of their own experience, creativity, imagination, initiative and innovation. In the context of the above case: Identify and explain the nature of management highlighted in the above case. Answer: In the above case, management is being considered as an art. Art is the skillful and personal application of existing knowledge to achieve desired results. The evaluation of management as an art is given below:

• Existence of theoretical knowledge: Art presupposes the existence of certain knowledge. Management fulfills this criterion as there exist a number of theories and principles on management which have been formulated by various management experts.
• Personalised applications: Art is a personalised concept. Management fulfills this criterion as a good manager works through a combination of his own experience, creativity, imagination, initiative and innovation to carry out the assigned work.
• Based on practice and creativity: All art is practical. Management fulfills this criterion as a person becomes a better manager with constant practice and experience. This also leads to emergence of different styles of management.

Question 8: Dharam is a well-known businessman in the field of publishing. He owes the success of his business to his own education in business management and his team of certified management consultants. Therefore, he decides to send both his children Danush and Damini abroad to acquire a degree in business management in their individual area of expertise. He feels that all over the world there is marked growth in management as a discipline, but still it is not considered to be a full-fledged profession for certain reasons. In the context of the above case:

• Explain the reasons because of which Dharam considers management as a discipline.
• Critically examine the various reasons because of which management is not considered to be a full-fledged profession.
• Dharam considers management as a discipline because there exist a number of theories and principles on management which have been formulated by various management experts. It is taught in various schools and colleges, all over the world, as a separate subject of study.
• Restricted entry. Unlike management, the entry to the other professions is restricted through an examination or eligibility criteria like specific percentage in a particular degree or diploma. However, management as profession does not fulfill this criterion as anyone can be called a manager regardless of his/her academic qualifications.
• Professional association: Unlike managers, all working professionals have to be a member of an affiliated professional association which regulates their entry, grants certificate of practice and formulates and enforces code of conduct. For example,the practicing lawyers have to be a member of Bar Council of India, the practicing doctors should have membership of All India Medical Association etc. However, in case of management, although there exist several management associations like the AIMA (All India Management Association), neither does it have any statutory backing nor is it mandatory for the practicing managers to a member of such associations.

Question 9: Kartik joins a garment factory as a plant supervisor in Lucknow. He observes that the output of some workers is very low as compared to the standards set for their performance. On analyzing the reasons for the same, he finds out that a lot of time of the workers is wasted in getting the requisite materials issued from the store. Whereas on asking, the store keeper complains that there is no harmony in the working of the production department as a whole. Everyday the workers approach him at the last minute to procure different kinds of threads, laces, mirrors, buttons etc. If it is not available in the store then he has to place an order with the purchase officer. As a result, a lot of time of the workers is wasted. So, in order to integrate the various production activities, henceforth, Kartik ensures,that the store keeper is informed well three days in advance about the requisite material. Consequently, the store keeper is able to keep the materials ready for the workers every morning in accordance with their requirements. In context of the above case:

• Identify and explain the quality of management that Kartik has introduced in the working of the production department as a corrective measure to control the output of the workers.
• State briefly any two points highlighting the importance of quality of management identified in part (a).
• Coordination is the quality of management that Kartik has introduced in the working of the production department as a corrective measure to control the output of the workers. Coordination is the process which helps to integrate the efforts of different individuals with diverse needs to secure a unity of action in the pursuit of common goals.
• Growth in the size: With the growth in the size of an organisation, there is a proportionate increase in the number of its employees. So there is a greater need to unify the efforts of diverse individuals towards the realisation of organisational goals.
• Functional differentiation: As a result of functional differentiation in an organization, its people and activities get divided into small departments on the basis of functions like marketing, finance etc. Since each such department tends to formulate its own objectives, policies etc., there is a need to reconcile the goals pursued by each of such departments with the goals of the organization as a whole.

Question 10: Geetika is working in a private sector bank. One of her key function relates to the formulation of the overall organisational goals and strategies of the bank. Identify the level of management at which she is working? State any three other functions that she has to perform at this level. Answer: Geetika is working at the top level of management in the private sector bank. The three other functions that she has to perform at this level are outlined below:

• She is responsible for the success and failure of the organisation.
• She is responsible for all the business activities and its impact on society.
• She has to coordinate the activities of different departments in pursuit of common goals.

Question 11: Arundhati has been promoted to the post of Marketing Division Head of a soft drink company. Identify the level of management at which she will be working henceforth. State any four functions that she will have to perform at this level. Answer: Henceforth, Arundhati will be working at middle level of management. The four functions that she will have to perform at this level are stated below:

• She has to ensure that her department has the necessary staff.
• She has to assign duties and responsibilities to the people in her department.
• She has to motivate the people in her department to achieve the desired objectives.
• She has to co-operate with the other departments for ensuring smooth functioning of the organization.

Question 12: Ajay and Sanjay are childhood friends. Sanjay had lost his right hand in an accident in childhood. They meet after a long time in a restaurant. On being asked, Sanjay tells Ajay that he feels very discontented in managing his family business after the death of his father as it doesn’t match with his areas of interest. Ajay knows that Sanjay possess extraordinary skills in management although he hasn’t acquired any professional degree in management. Therefore, he asks Sanjay to wind up his business in India and join him in his hotel business in Dubai as an Assistant Manager in Sales and Marketing Division. In context of the above case:

• Can Sanjay be deployed at the post of Assistant Manager in Sales and Marketing Division though he hasn’t acquired any professional degree in management? Explain by giving suitable justifications in support of your answer.
• List any two values that are reflected in this act of Ajay.
• Restricted entry: Unlike management, the entry to the other professions is restricted through an examination or eligibility criteria like specific percentage in a particular degree or diploma. However, management as a profession does not fulfill this criteria as anyone can be called a manager regardless of his/her academic qualifications.
• Professional association: Unlike managers, all working professionals have to be a member of an affiliated professional association which regulates their entry, grants certificate of practice and formulates and enforces code of conduct. For example, the practicing lawyers have to be a member of Bar Council of India, the practicing doctors should have membership of All India Medical Association etc. However, in case of management, although there exist several management association like the AIMA (All India Management Association), neither does it have any statutory backing nor is it mandatory for the practicing managers to a member of such associations.
• Responsibility.

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NCERT Solutions for Class 12 Business Studies

Comprehensive Guide to NCERT Solutions for Class 12 Business Studies :

Business Studies is a pivotal subject in the Class 12 curriculum, designed to give students a foundational understanding of business concepts, management principles, and economic policies. The NCERT solutions for Class 12 Business Studies provide a structured and effective way for students to grasp these complex topics. In this article, we will explore the significance of these solutions, how they aid in exam preparation, and the best practices for utilizing them effectively.

The National Council of Educational Research and Training (NCERT) books are prescribed by the Central Board of Secondary Education (CBSE) and form the foundation of the Class 12 curriculum. For Class 12 Business Studies, these solutions cover all the chapters in the NCERT textbook, providing step-by-step guidance on solving problems and understanding concepts.

Advantages of Using NCERT Solutions for Class 12 Business Studies :

Comprehensive Coverage : The NCERT solutions comprehensively cover all the chapters and topics outlined in the NCERT Business Studies textbook. This ensures that students have access to answers and explanations for every question, which is crucial for thorough understanding.

Clarity and Accuracy:  The solutions are prepared by subject matter experts and provide accurate answers.

Exam Preparation : NCERT solutions are crafted to align with the examination patterns of various educational boards. They offer insights into the types of questions that might appear in exams and how to approach them, which is invaluable for students preparing for their board exams.

Time Management:  With detailed step-by-step solutions, students can learn to solve questions efficiently, which is crucial during exams.

Self-Assessment:  The solutions allow students to self-assess their understanding and identify areas that need more focus, facilitating targeted revision.

Accessibility:  NCERT Solutions are readily available online, making it easy for students to access them anytime and anywhere.

Tips for Using NCERT Solutions Effectively:

Read the Textbook Thoroughly:  Before referring to the solutions, ensure you have read and understood the corresponding chapters in the NCERT textbook.

Practice Regularly : Make use of the solutions to practice regularly. Consistent practice helps in mastering concepts and preparing effectively for exams.

Clarify Doubts : Use the solutions to clarify any doubts you have. If a concept still seems unclear, refer to the explanations provided in the solutions or seek additional resources for further clarification.

Practice and Revision : By working through these solutions, students can practice various types of questions, from theoretical to numerical, and revise key concepts effectively. This practice is crucial for reinforcing learning and boosting confidence.

Solve Previous Year Papers:  Complement your preparation with previous years’ question papers and sample papers to get a real exam feel.

Incorporate these solutions into your study routine, and you’ll find yourself better prepared to tackle both your exams and future business studies challenges.

You can now easily access all the solutions and practice questions to begin your preparation.

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NCERT solutions for Class 12 Business Studies are an invaluable resource for students aiming to excel in their studies and exams. They offer detailed, structured, and exam-oriented explanations that help students understand complex concepts, practice effectively, and prepare comprehensively. By leveraging these solutions wisely, students can build a strong foundation in Business Studies, paving the way for academic success and a deeper understanding of the business world.

NCERT Solutions for Class 12 Business Studies Part-I:

Chapter 1 Nature and Significance of Management

Chapter 2 Principles of Management

Chapter 3 Business Environment

Chapter 4 Planning

Chapter 5 Organising

Chapter 6 Staffing

Chapter 7 Directing

Chapter 8 Controlling

NCERT Solutions for Class 12 Business Studies Part-II:

Chapter 9 Financial Management

Chapter 10 Marketing

Chapter 11 Consumer Protection

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CBSE Class 12 Business Studies: Overview, Subject List And Syllabus

Author : Aparna

Updated On : August 6, 2024

Overview:  Understand the essence of CBSE Class 12 Business Studies, its importance in the curriculum, and garner effective preparation strategies to excel in the examinations.  

Business Studies, as a subject, forms the bedrock of understanding the corporate and entrepreneurial world. For students aiming to pursue a career in commerce, business, or related fields, the CBSE Class 12 Business Studies is invaluable. 

This article sheds light on the CBSE Class 12 Business Studies curriculum, exam pattern, syllabus and career prospects! 

Download Free Study Materials for CBSE Class 12th by SuperGrads

CBSE Class 12 Business Studies Overview 

The CBSE (Central Board of Secondary Education) Business Studies course for Class 12 is structured to provide you with a thorough understanding of business principles and practices. 

It is introduced at the Senior School level to help students grasp the dynamic nature of business and its interaction with the social, economic, technological, and legal environments. 

The course aims to prepare students to analyze, manage, evaluate, and respond to changes that affect business.

Here's an overview of the CBSE Class 12 Business Studies course.

• Gain exposure to the operational environment in the field of business management and related services. 
• Develop a practical approach by utilizing modern technologies. 
• Inculcate critical abilities such as teamwork, problem-solving, time management, collection, processing, analysis, and synthesis of relevant data to arrive at insightful conclusions. 
• Become actively involved in the study process and showcase independent working skills. 
• Recognizing the dynamic and interdependent aspects of business.
• Understanding business processes and environments.

Download CBSE 12th Commerce Books and start your preparations

CBSE Class 12 Business Studies Exam Pattern

Suggested Question Paper Design Business Studies (Code No. 054) Class XII (2024-25) is as follows: 

Check:   CBSE Class 12 Business Studies Syllabus

CBSE Class 12 Business Studies Exam Pattern 2025

The list of units, periods and marks are listed below - 

Check:   CUET Business Studies Syllabus

Download and Practise with CBSE Class 12 Humanities Question Papers

CBSE Class 12 Business Studies Syllabus

Part a: principles and functions of management.

The syllabus is divided into multiple units, each addressing vital aspects of business: 

Unit 1: Nature and Significance of Management Concepts

• Management - concept, objectives, and importance
• Management as Science, Art and Profession
• Levels of Management
• Coordination- concept and importance

Unit 2: Principles of Management 

• Principles of Management - concept and significance
• Fayol’s principles of management 
• Taylor’s Scientific management - principles and techniques

Unit 3: Business Environment

• Business Environment- concept and importance
• Dimensions of Business Environment - Economic, Social, Technological, Political and Legal 
• Demonetization - concept and features

Check:   Class 12 Business Studies Important Questions

Unit 4: Planning

• Planning: Concept, importance and limitation
• Planning Process 
• Single-use and Standing Plans.
• Objectives, Strategy, Policy, Procedure, Method, Rule, Budget and Programme

Download CBSE Class 12 Political Science Syllabus

Unit 5: Organising

• Organising: Concept and importance
• Organising Process
• Structure of organisation- functional and divisional concept.
• Formal and informal organization - concept
• Delegation: concept, elements and importance
• Decentralization: concept and importance

Unit 6: Staffing

• Staffing: Concept and importance of staffing
• Staffing as a part of the Human Resource Management concept
• Staffing process 
• Recruitment process
• Selection – process  
• Training and Development - Concept and importance, Methods of training - on the job and off the job - vestibule training, apprenticeship training and internship training

Check:   Courses after 12th Commerce

Unit 7: Directing 

• Directing: Concept and importance
• Elements of Directing
• Motivation - concept, Maslow’s hierarchy of needs, Financial and non-financial incentives
• Leadership - concept, styles - authoritative, democratic and laissez faire
• Communication - concept, formal and informal communication; barriers to effective communication, how to overcome the barriers?

Unit 8: Controlling 

• Controlling - Concept and importance 
• Relationship between planning and controlling
• Steps in process of control 

Click to download CBSE Class 12 Humanities Subjects list

Part B: Business Finance and Marketing 

Unit 9: financial management.

• Financial Management: Concept, role and objectives 
• Financial decisions: investment, financing and dividend - Meaning and factors affecting
• Financial Planning - concept and importance 
• Capital Structure – concept and factors affecting capital structure 
• Fixed and Working Capital - Concept and factors affecting their requirements

Unit 10: Financial Markets

• Financial Markets: Concept
• Money Market: Concept 
• Capital market and its types (primary and secondary)
• Stock Exchange - Functions and trading procedure
• Securities and Exchange Board of India (SEBI) - objectives and functions

Check:   How to study Business Studies Class 12

Unit 11: Marketing 

• Marketing – Concept, functions and philosophies 
• Marketing Mix – Concept and elements
• Product – branding, labelling and packaging – Concept
• Price - Concept, Factors determining price
• Physical Distribution – concept, components and channels of distribution
• Promotion – Concept and elements; Advertising, Personal Selling, Sales Promotion and Public Relations

Unit 12: Consumer Protection 

• Consumer Protection: Concept and importance 
• The Consumer Protection Act, 2019
• Consumer awareness - Role of consumer organizations and Non-Governmental Organizations (NGOs)

Download CBSE Class 12 English Syllabus

Core Concepts in CBSE Class 12 Business Studies 

• Nature and Significance of Management:  Understanding the role and importance of management in business. 
• Principles of Management:  A study of foundational principles guiding managerial actions. 
• Business Environment:  Analyzing the external factors influencing business decisions. 
• Planning:  The art of strategizing for the future. 
• Organizing:  Building structures and hierarchies in business and so on. 

CBSE Class 12 Business Studies Reference Books 

• NCERT Business Studies Textbook  - The primary and essential resource. 
• Business Studies for Class 12  | CBSE (NCERT Solved) | Examination 2023-2024 | By Poonam Gandhi 
• Arihant CBSE Business Studies  Term 2 Class 12 for 2022 Exam (Cover Theory and MCQs) 

Check:   Class 12 Business Studies Sample Papers

Career Prospects after CBSE Class 12 Business Studies 

These are the positions you can apply after completing Business studies program -

CBSE Class 12 Business Studies offers a robust foundation for students looking to immerse themselves in the world of business and commerce. With systematic preparation and a grasp on core concepts, you can easily ace the subject and step confidently into higher studies or entrepreneurial pursuits. 

Check:   Class 11 Business Studies Sample Papers

Key Takeaways

• CBSE Class 12 Business Studies is vital for students aiming for a career in commerce, business, or related fields.
• The subject provides insights into business concepts, principles, and strategies essential for successful enterprises.
• Provides exposure to business management and related services.
• Develop critical skills such as teamwork, problem-solving, time management, and data analysis.
• CBSE Class 12 Business Studies provides a robust foundation for students interested in business and commerce.
• With systematic preparation and a grasp of core concepts, students can excel in the subject and confidently pursue higher studies or entrepreneurial ventures.

Download CBSE Hindi Paper Pattern Class 12

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Frequently Asked Questions

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Toprankers, launched in 2016, is India’s most preferred digital counselling & preparation platform for careers beyond engineering & medicine. We envision to build awareness and increase the success rate for lucrative career options after 12th. We offer best learning practices and end-to-end support to every student preparing for management, humanities, law, judiciary & design entrances.

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ISC Board Class 12 Business Studies Sample Paper 2024-25: Download PDF Here

Isc board class 12 business studies sample paper: this article provides insights into the sample paper along with the answer key of business studies, released by the isc board for class 12th students. read the article for more details..

ISC Board Class 12 Business Studies Sample Paper 2024-25: Instructions to Candidates

• You are allowed additional fifteen minutes for only reading the question paper.
• You must NOT start writing during reading time.
• This question paper has 6 printed pages.
• It is divided into three sections and has 13 questions in all.
• All questions are compulsory. Answer all questions.
• Section A has sixteen subparts which are very short answer questions. Each question carries 1 mark.
• While attempting Multiple Choice Questions in Section A, you are required to write only ONE option as the answer.
• Section B has eight questions which are short answer questions. Each question carries 4 marks.
• Section C has four questions which are long answer questions. Each question carries 8 marks.
• Internal choices have been provided in two questions in Section B and in one question in Section C.
• The intended marks for questions are given in brackets [ ].

ISC Board Class 12 Business Studies Sample Paper 2024-25

Section a – 16 marks.

To view and download all the rest sections for ICS Class 12 Business Studies Sample Papers 2025 click on the link below to download the complete sample paper along with the answer key in the same PDF for the Board examination 2025 from the direct link: 

• ISC Board Class 12 History Sample Paper 2025
• ISC Board Class 12 Elective English Sample Paper 2025

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